Save on Volkswagen Service & Repair at a Local Dealer Near Alpine

★★★★★ Mindy Bott

This dealership really needs to work on their customer relations. It was great that they were able to bring the vehicle to us to test drive-very convenient. But everything else was a huge hassle. After we purchased and got our vehicle, we were told that the emissions inspection hadn’t been completed and we needed to take it in for th | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ maria cane

Terrible custumer services,it Buy some terrible it Asking ignoret custumer s Only nnnhann ha ha.is unsers | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Kylee Jenkins

They were very nice. The whole vibe was great! We didn’t feel pressured at all. They gave us the highest price for our trade in and make the whole process of buying a brand new car as easy as possible! | Read Full Review

4/19/2026 12:00:00 AM | Google

★★★★★ kia booth

Lied about my car being in a wreck also lied about how many previous owners there were. Sold us the car at new car value when there had to be car wreck replacements. Not trust worthy. Will take advantage if you’re a girl. Don’t trust them! | Read Full Review

4/19/2026 12:00:00 AM | Google

★★★★★ Terry Smith

These guys made buying a car a great experience. easy to work with and a great deal. A special shout out to Austin and Barton. | Read Full Review

4/7/2026 12:00:00 AM | Google

★★★★★ Craig Freeze

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4/3/2026 12:00:00 AM | Google

★★★★★ Glen Bateman

Thank you for the best seamless experience ????. My old car was all paid off new wheels new brakes, new battery and then someone hit me. The repairs cost alone was far more than what the car was worth. I was searching online for places to see and work with, then Ken Garff Volkswagen came up. I looked at a few options and they had exa | Read Full Review

3/30/2026 12:00:00 AM | Google

★★★★★ John Fogg

Having a hard time getting resolution (or even a call back) about my concerns: Purchased a vehicle on 12/15, and here it is MARCH 30th and still no title or license plates... I can't even legally drive the thing. Looking at my call history I've called there 15+ times over the past 2 months, but only received a call back ONCE, and tha | Read Full Review

3/30/2026 12:00:00 AM | Google

★★★★★ Jenni Elyse

I bought my VW Golf Alltrack from Ken Garff Volkswagen in August 2018. Since then, my car has needed minor tune ups (oil changes, recall fix, windshield replacement, etc.). Ken Garff is always very friendly and mostly easy to work with. I only have one complaint. When I needed to get my windshield replaced the lady who’s over schedu | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ Lela Long

We found a great used car online and stopped in. We were greeted by Damon (with help from Jackson) who quickly brought the car around and helped us with a test drive. Damon went over the CarFax with us, answered our few questions, and helped us get things ready for the financing department. We were helped there get things financed wi | Read Full Review

3/16/2026 12:00:00 AM | Google

★★★★★ Sean Nobmann

Chris Sovine was awesome! I highly recommend him. | Read Full Review

3/14/2026 12:00:00 AM | Google

★★★★★ LaRae Shipper

Karl was an amazing salesman, he sold me on the best option for me not the best option or sale for him. The sales manager, Chris was great tp work with too, it was a good experience, I'd highly recommended them! | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Colleen Roundy

Easiest time I have ever had buying a car. | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ elizabeth kellogg

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2/27/2026 12:00:00 AM | Google

★★★★★ Garry Lancaster

The dealership provided a great experience with the purchase of a car and providing the service to run down an issue and making it right. | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ Gina

I bought a car here 2025 January from Volkswagen in Orem. My sales agent was Tone. He made everything so easy for me and didn't think I was going to get a brand new Volkswagen. I didn't feel like he was pushy either. Very knowledgeable of his experience and work and is a people person. Thank you Tone for being an honest salesman! I'v | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ silar shaik

Karl was great awesome thanks | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Jorge Rojas

Great experience. Loved working with Chad and the team at Ken Garff Volkswagen Orem. My wife loves her new Tiguan. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Bradley C.

What a vibe. Ricky is great to work with--pretty chill. Sales Manager Barton has a kick-butt attitude. Have fun rockin' out...! | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Cecelia Alder

This is my second purchase at Ken Garff Volkswagen Orem and both times I have been really happy with my experience. It was simple and I felt taken care of. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Dayna Zeeman

Such a good experience. I really enjoyed my salesman Chris and the other people working there. We were greeted kindly right from the door. Such a different experience from other dealerships. They have continued to make sure I am happy with my purchase and that everything is to my satisfaction. Going above and beyond my expectations | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Hannah Vandenham

Sales side was fine, just the usual run around with add ons, online pricing discrepancies, etc. The service leaves little to be desired, however. My brand new car was in service off and on over 2 weeks, with minimal communication/conflicting information. I always had to be the one to reach out to get updates. Told the parts could ta | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ caitlin cook

This place is a big no. They say anything just get your money. They said they would fix a bumper and cracked windshield on the car I wanted. Then later said that they do not do repairs and the car would be sold as is. I got a way better deal at a different place. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Robin Allen

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2/7/2026 12:00:00 AM | Google

★★★★★ Ben G

I was unable to purchase a vehicle from this location because my plans in Utah drastically changed from what I was originally thinking. But I had the certain and definite pleasure of working with Barton and Damon for about two weeks. Both men are excellent and high character individuals and they represent and reflect every high sta | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Benjamin Penrod

The purchase was easy and the sale staff were courteous of my time. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Noel Barlow

We enjoyed working with Ken Garff Volkswagen Orem. The process was relatively straightforward down to pricing and add ons. The sales team was helpful, while not being too pushy. We will definitely consider all future purchases from Ken Garff. | Read Full Review

1/31/2026 12:00:00 AM | Google

★★★★★ Rhett Evans

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1/28/2026 12:00:00 AM | Google

★★★★★ Alison Black

The team there is amazing! David, the manager, was extremely knowledgeable and guided us through the financing options. Austin was super helpful through the application process and made sure we didn’t have any questions by the time we finalized everything. Damon was so friendly and explained every document/add-on to us without making | Read Full Review

1/28/2026 12:00:00 AM | Google

★★★★★ Juleanna Gomez

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1/28/2026 12:00:00 AM | Google

★★★★★ Adam Pierce

Chris divine was awesome to work with! | Read Full Review

1/28/2026 12:00:00 AM | Google

★★★★★ Carina Hodson

Great service! They really care about their customers!:) | Read Full Review

1/28/2026 12:00:00 AM | Google

★★★★★ Alexis Gordon

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1/28/2026 12:00:00 AM | Google

★★★★★ Mark Williams

They were absolutely amazing to work with. | Read Full Review

1/28/2026 12:00:00 AM | Google

★★★★★ Danielle Pettitt

Where is my money? I love Ken Garff’s motto: “We hear you.” Unfortunately, that hasn’t been my experience. I bought my car at the end of May and had a great sales experience. Three weeks later, the car broke down halfway to Saint George, causing me to miss a wedding. I had only been using the car to commute to work, so hadn't put m | Read Full Review

1/28/2026 12:00:00 AM | Google

★★★★★ Brycen Jones

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1/28/2026 12:00:00 AM | Google

★★★★★ Shayne Wissler

I had been a loyal customer for years — until this experience. During my annual service, the service department explicitly told me that a radiator/coolant service was due. Relying on that representation, I agreed to have the service performed. Shortly afterward, I began losing coolant. At first I assumed it was normal condensation, | Read Full Review

1/28/2026 12:00:00 AM | Google

★★★★★ Peter Henrichsen

Bought a used 2020 nissan Rogue. We brought it home and diacover the electric door lock on the driver side doesn't lock or unlock except manually. $50 because I can figure out how to fix it myself. Their temp tag lasts 45 days, but that doesnt help much if they wait 41 days to start the paperwork, which Deanna in accounting just con | Read Full Review

1/28/2026 12:00:00 AM | Google

★★★★★ Colbey Fife

Damon & Ethan were awesome! | Read Full Review

12/28/2025 12:00:00 AM | Google

★★★★★ Bruce Frazier

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12/28/2025 12:00:00 AM | Google

★★★★★ Brenna Lenker

I had a great experience purchasing my Volkswagen with Chris. He was very attentive and did an exceptional job at showing me all the features of my new car. Would definitely purchase from him in the future! | Read Full Review

12/28/2025 12:00:00 AM | Google

★★★★★ Patricia Mori

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12/28/2025 12:00:00 AM | Google

★★★★★ Cassie Lallak (Cassie)

Buying my car was easy and smooth, even being out of state. Austin was extremely helpful and communicative throughout the entire process. Really enjoyed my experience! | Read Full Review

12/28/2025 12:00:00 AM | Google

★★★★★ Carley Miller

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12/28/2025 12:00:00 AM | Google

★★★★★ Brigham Mullins

Went in to just test drive the car I’ve wanted for a long time and Ethan and the sales team ended up getting me in my GLI! Ethan was super kind and helpful, he was the best. Always have loved the VW dealership | Read Full Review

12/28/2025 12:00:00 AM | Google

★★★★★ Dennis Clemens

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12/28/2025 12:00:00 AM | Google

★★★★★ Josh Hickman

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12/28/2025 12:00:00 AM | Google

★★★★★ Olivia Banks

I don’t usually leave negative reviews, but my experience deserves to be shared. Working with Ricky and Cory was disappointing. They rushed through the process, seemed more focused on getting out the door than helping me find the right car, and I never felt like they were actually listening to what I wanted. Because of that, I decid | Read Full Review

12/28/2025 12:00:00 AM | Google

★★★★★ Ethan Hogen

I bought a used 2022 VW Tiguan from them back in August with 40k miles on it. Everything was going fine until I went to get certified for canyon winter traction laws. Turns out I was sold a car with two different brands of tire (milestar on front, Goodyear on back). The tread was nearly bald too. Considering most tires at least last | Read Full Review

12/28/2025 12:00:00 AM | Google

★★★★★ Abigail Stewart-Webb

We had the best experience with our salesman, Chad Tone! He was approachable, patient, and knowledgeable. All around just a really great guy. Would buy a car here again just to work with him! | Read Full Review

11/28/2025 12:00:00 AM | Google

★★★★★ B Philipbar

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11/28/2025 12:00:00 AM | Google

★★★★★ Mark Fisher

The people there were very on hand, cordial and very nice to deal with. Great sales team. I would recommend checking this place out. They have great deals and beautiful cars in their lot. I got a awesome deal on my used car and it turned out to be a lot nicer than I thought it would be. Unfortunately my sales rep wasn't there because | Read Full Review

11/28/2025 12:00:00 AM | Google

★★★★★ chadi kouka

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11/28/2025 12:00:00 AM | Google

★★★★★ larry larry

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11/28/2025 12:00:00 AM | Google

★★★★★ Andrew Carter

Great experience, extremely easy, great prices. Stand up dudes. | Read Full Review

11/28/2025 12:00:00 AM | Google

★★★★★ Steph Malmstrom

It’s been a week and I am still waiting for a call back to resolve me issues with my 2025 Tiguan. Patiently waiting. Ryan has been the one person to offer any help at all! I called 10/21 today is 10/28 Someone responded to my review by still no call back. Very frustrating. I would call again but I waited 17 minutes this morning and n | Read Full Review

11/28/2025 12:00:00 AM | Google

★★★★★ T

2024 Volkswagen atlas shook us off the road with 17000 miles. Were told it’s not a warranty issue and is not covered. Our first and last Volkswagen and definitely our last purchase here. | Read Full Review

11/28/2025 12:00:00 AM | Google

★★★★★ Andy

I was trying to inquire about a car online because I’m from out of state and I’m looking for something pretty specific. I had a couple of people reach out to me, but Chris was the only one honest enough to tell me that the car I was interested had already sold. That level of honesty saved me a flight and an 8 hour drive, so I really | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Kyle chirstensen

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10/28/2025 12:00:00 AM | Google

★★★★★ Jailin Flores

This was a great dealership, i never felt like I was being pushed to buy something I didn't want nor did I feel like they were trying to play me like the VW dealership in Salt Lake. 100% would recommend this place to anyone I felt like the 2 guys that were helping me were always honest with me and so helpful! Very happy with my VW ta | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ jballamis

They had the exact vehicle that I had been looking for. The sales guys made a good deal with me , they helped me find the best financing option and got me through the whole process quickly. | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Ann Duran

Ken garff vw made it very simple and easy to buy a new car from. Karl went above and beyond to help us and make it very easy for us to purchase. Damon in finance was very professional and nice even going through the new system with couple kinks it was still very easy. Not only would I recommend Ken garff to anyone I literally did whi | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Benjamin Hoke

The best car buying experience I've had, hands down. Austin and his team helped me get to a price point that worked for my family on an already well-priced car. There were a couple of hiccups along the way and they helped get those issues resolved as quickly as possible. Highly recommend buying a car at Ken Garff VW in Orem. | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Myriam Eyring

They have the most amazing customer service! I came in for an oil change and they gave complimentary tire rotation! One of the employees heard me talking about rock chips and connected with my insurance to do them for free! I’ll definitely be coming back here again! | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Barry Smith

Very helpful so far with resolving issues. | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Alanna Harley

Had a great experience, my salesman Chris did a great job accommodating my needs. Would recommend anyone purchasing a vehicle to check them out. | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Michael Kidd

An absolute joke. Had a $10k labor recall and warranty work that was 10 hours for the jobs, according to VW corporate. I tried calling these guys for 20 minutes. No answer. Eventually their dumb AI bot started taking with me which was an even bigger waste of time. As a last resort I started a chat from their website. Come to find tha | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Tannya Parker

So appreciate the great service and helping me get my son a car. | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ J S

My experience at Ken Garff VW Orem was nothing short of amazing. The entire process was smooth, stress-free, and never felt pushy. Every step of the way, I received prompt updates and helpful information that made me feel supported and confident in my decision. Cory, the sales manager, was exceptionally polite and welcoming — he tru | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ Sarah Stark

Chad is an awesome salesman! The finance team was also great. The entire purchase experience was fantastic! | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ Devon S

Took Annabella FIVE days to contact my warantee company when all it should have taken was a phone call or two and a google search. Lacking rudamentary problem solving skills that they dragged their feet on leaving me paying for a rental car for days. Off the bat, she me it would be $150 diagnostic fee and when I got my invoice, it wa | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ olivia baliguat

I brought my 2014 Volkswagen Passat here expecting expert service and careful diagnostics. After a recall near the driver side door, the door failed the next day and I had to pay to fix it. Months later my car shut off on the freeway. I asked for a full diagnosis and raised the idea that it was the alternator, but was told it was jus | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ r l

I got a vehicle from Ken graffiti, I was helped by Tyler. After everything was done Tyler called back a few days later and gave me the info I asked for that all fluids were flushed and new tires were put on that everything was taken care of, I drove 10,000 miles until it broke down on me, I then called their office and left a message | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ Domenic Gutierrez

Another review from me I haven’t had time to get to this review. I have nothing nice to say about these guys they are HORRIBLE! Every time I have brought my car there they have made it worse. Only reason I brought it there is because of my warranty with Ken garff. I took my car here MULTIPLE times due to it having a hard time startin | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ Jake Johnson

I would not recommend buying a car from this place. We have bought a pre-certified Volkswagen Jetta 2023. We have had it for three months. It has been in the shop at least four times I would not waste your money here. | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ Natalia Carroll

The staff were all extremely helpful and attentive. I had a great experience! | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Colton Sheriff

Chris in the service department is great to work with. Very honest, and transparent and operates like a local shop would. Thanks! | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Caden Knight

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8/28/2025 12:00:00 AM | Google

★★★★★ Jared Downing

I had a good experience with these guys. I just went in to look at the car model I have been looking at and ended up buying it on the spot. They were reasonable with price and needed repairs. | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Jeff Henderson

My daughter needed a car quick. Jasper was fanfreakingfantastic. Thank you Jasper for working with me. | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ guadalupe saucedo

I’ve been a Ken Garff customer in other locations. I am a new customer at Ken Garff Volkswagen Orem. Everybody there are very polite and friendly. They really care about your concerns. I had a complaint about a service; and just one call was enough to solve the problem. Dennis attended my call in the most polite manner possible, he m | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Scott Davis

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8/28/2025 12:00:00 AM | Google

★★★★★ Maren Wood

I had such a great and smooth experience getting a car here! Gustavo was brilliant and helped me find a good car that would be strong and last. He understands cars really well and doesn't JUST try to get a sale. Everyone that helped me there were so cool and honest | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Wendell Bundy

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8/28/2025 12:00:00 AM | Google

★★★★★ Jose Sanchez

nothing like having to go inspect poor quality work | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Katherine Jensen

I have serviced my vehicle here multiple times with little to no issue. This time around, I had to leave it with them for what I was promised would be 72 hours max. I dropped my car off on wednesday afternoon and by monday afternoon, i couldn’t get a reason for a check engine light and broken headlight. My biggest issue was I had to | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Gabe “JustaGabe” Hockenbury

I went in expecting a waste of time, that's what my mentality with any dealership was, but was genuinely pleasantly surprised at how smooth the experience was. They did everything they could to make sure I got into a car and I did in the end. I would 100% recommend to family and friends. I will most likely be coming back if/when I'm | Read Full Review