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Gorman-McCracken Volkswagen

Gorman-McCracken Volkswagen

★★★★★(124)read reviews
800 Highway 31 East, Longview, TX 75604
(903) 704-0237 Ask About Our Service Specials!
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Service Offers

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    $5 Off Genuine VW Pollen Filter Special*Click Here for Details
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    No Charge Mounting and Balancing with the Purchase of Four Tires*Click Here for Details
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    $129.95 Oil and Filter Service*Click Here for Details
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    No Charge Battery Test*Click Here for Details
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    No Charge Brake Inspection*Click Here for Details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
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    No Charge Tire Rotation*Click Here for Details
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    Enjoy SiriusXM in your Volkswagen and on the SiriusXM appClick for details
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    VW Service Credit CardClick for Details
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    Get a $100 instant rebate 5 Click Here for Details

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 2:00 PMSun: Closed
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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

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  • ★★★★★ George Blanton
    ???? | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Diane G
    Five star service when I brought my Mazda CX 5 in for it's 25,000 mile check up. I was taken care of by Cody when I first got there, who remembered me making the appointment via phone and what I was there for. He kept me updated, made sure I got a ride home and back, made sure all of my concerns were addressed and even opened my car | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ oliver sparks
    Great place to purchase vehicle. | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Damon Mathews
    We had a deal worked out. I even contacted them 15 minutes before I arrived the Explorer was ready for me to test drive. We get there & they can't find the vehicle. What's up with the car dealerships & straight up lieing & fraud lately. I wouldn't use this dealership ever worst customer service & straight uprofessional! | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Lakeicha Hill
    | Read Full Review
    4/19/2026 12:00:00 AM | Google
  • ★★★★★ Minette Godwin
    Gorman McCracken VW service department is great. I couldn't have asked for a better experience. Cody, my service advisor, was friendly and thorough. He even came to check on me in the waiting area to let me know progress on my car. I live an hour away and am closer to other VW dealerships but choose Gorman because of the care and | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Sue Moore
    | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Sarai Nava
    | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ James Throckmorton
    | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Pam Watts
    They let me know what was going on with a video. I love that they wash my car after they are done. | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Ryssa Hardy
    I had a wonderful experience buying a car from Gorman McCracken! I give thanks to sales men Marco and used car manger Justin. I also had a wonderful experience with the finance man named Tony helping me and my husband understand everything before signing on the dotted line | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Nadia Helms
    A family member recently purchased a car from this dealership. Before the purchase they were very consistent with communification. After purchase, no text messages or calls were answered. Not even a full week later the battery light comes. Mind you they were told the battery was new. Fast forward they had to schedule service to see w | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Bobbie Coleman
    | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Quintin Cooley
    Great service very transparent with what I needed. The staff was great I will be back for my service needs. | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Lee Thomas
    Very customer service and helpful quinten was very polite and didn't rush or pressure us at no point through out the purchase. Very professional | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Mary Bailey
    This was the second time using Gorman since I purchased my car in October. The first experience was nothing but a mess. In February, I had a passenger seatbelt that had a tear. You would think being a seatbelt, it was under a warranty. After much hassle the dealership decided to fix it as a sign of “good faith”. The first person hand | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ teresa hitt
    You all took great care of my car and myself.. You were able to utilize the coupon which was a huge help. thank you. I appreciate Cody agreeing to work me in on my schedule. Thanks again. | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ kathy presley
    It’s obvious there is turnover at the service desk..have been taking my car in for service for years and have never had such a disappointing experience. | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ DONNAL Smith
    It was good | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Infamous Crusher
    | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Colter Acker
    I called Gorman McCracken yesterday afternoon and talk to TJ Dade she had the car pulled up front we I arrived and made the buying process simple and smooth, I drove my Wife’s new car home that evening. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Kim Petty
    Easy to schedule appt online Car was serviced in a timely manner and communication was on point! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Stephanie Thomas
    Affordable and fast | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Keke Hamilton
    I was able to find someone who knew exactly what I was looking for. | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Mindy Irby
    | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ jenae sidebotham
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    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Pat Blacklock
    | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Tonia Metcalf
    All the staff at Gorman McCracken are so nice and helpful. | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Rayford Jones
    Gorman McCracken done a diagnostic on my 2018 VW Tiguan and told me what was wrong with it. They made a video showing me what repairs my car needed. They gave me a detail list and quote of everything. I am very happy and satisfied with the work they performed. I would highly recommend Gorman McCracken to my friends and Co workers. Th | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Kathy Reyes
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    3/19/2026 12:00:00 AM | Google
  • ★★★★★ the yohos
    I bought a used car from them I have had nothing but issues with this vehicle since buying it. Sad thing is they way over charged me because I worked there. My car is yet again in the mechanic shop getting new parts put on. I just found out the parts ordered are the wrong ones cause my engine is a 2014/2015 engine and it was put in a | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ marcos martinez
    They took care of all the things I needed | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Honey Baby
    Every One Was Nice! Marcos made my experience smooth and was very helpful. Definitely recommend | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Karen Jackson
    My oil change was completed in a timely manner. All the staff I talked to were very nice & attentive to my needs. | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Brett Beard
    This location will do a hard pull on your credit, even after telling them at the very start multiple times that I DO NOT want a credit run at this moment, and will lie to your face when they say they won't run your credit. They will also attempt to charge more for a vehicle in person vs their listed internet price ($1200 difference f | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Rebecca Niebrugge
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    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Kerry
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    3/14/2026 12:00:00 AM | Google
  • ★★★★★ juan don
    The staff there are great but getting an appointment is something else. No one in the service department answers the phone so you have to go on line to make an appointment. Well under staffed. They go through staff like I go through socks. | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Gerard “Jerry” Doyon
    I went there to purchase stuff for my VW. The parts guy seemed knowledgeable and helpful, but he was hard to find because he wasn't there at his desk. I had to wait for them to locate him. The service department lacked serious attention. I don't know what the mechanics are like but I know the service associates were not very helpful. | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Kim Clay
    Do not recommend! | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Ronnie Murphy
    The most enjoyable car buying experience I've ever had,I will recommend them to all my friends. Also a great service department. | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ tony lamptey
    Quinten was great. I never felt pressured and he made me a deal that I could not refuse. If your looking, please go see him. | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ christian vasquez
    Nos encantó el servicio de David Rivas muy amable y responsable nos supo asesorar e informar de todo el proceso de la reparacion de nuestro carro | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ David Taylor
    Friendly staff, completed service on my vehicle timely. | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Chuck Nix
    Everything went very well | Read Full Review
    3/8/2026 12:00:00 AM | Google
  • ★★★★★ Tamekia Day
    I do not believe a diagnostic was done on my car . I’ve taken to 2 different volkwagen dealerships within the same month diagnosis different . So someone is lying or neither dealership knows what they are doing. Seems like both are trying to run a bill up either way I will never buy another Volkswagen it is the worse car I’ve ever p | Read Full Review
    3/8/2026 12:00:00 AM | Google
  • ★★★★★ Josh
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    3/8/2026 12:00:00 AM | Google
  • ★★★★★ Chris Baldobino
    Very awesome place to buy new or used vehicle!! Highly recommended!! | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Chris Bledsoe
    | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ T. V.
    The service department was very helpful. | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Lamarcus Hopson
    I was well taken care of by the team in its entirety. Took my car in to be serviced and while I waited they took the time to make sure I was comfortable. I was even given the opportunity to be a part of their training while the floor team was practicing on a Mazda3. A very pleasant experience again from them. Can say so much more b | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ nanetta kennedy-ford
    | Read Full Review
    3/2/2026 12:00:00 AM | Google
  • ★★★★★ Mary
    I took the car in for an oil change and specifically to check the tire pressure because I knew it was a little high. When they wanted to replace the engine and cabin filters, which I expected, but also wanted to do an alignment, I declined. The frustration is that I had to tell them literally 3 times that I did not want the servic | Read Full Review
    3/2/2026 12:00:00 AM | Google
  • ★★★★★ Tara Wall
    When I purchased my car from this dealership, my experience was very pleasant. Earl and Jim were both great to work with, and I left feeling confident about my decision. Unfortunately, my experience with the service department has been completely different. At my first service appointment after purchase, I was told I needed new tir | Read Full Review
    3/2/2026 12:00:00 AM | Google
  • ★★★★★ Junior Ard
    Excellent service answered all my questions, definitely be back for my next service | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Jerry Alsobrooks
    | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Venita Judice
    5 stars only because the dealership manager, and office manager made a correction to the mix up on the services rendered by the service department billing. | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Henry Wilburn
    Our salesman Marcus did a good job communicating throughout the process. The dealership was very professional and everyone was very nice. We really like car. | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Marybeth Jacobs
    | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Ashli Braley
    Love the video showing what’s wrong and how it will be fixed!!! | Read Full Review
    2/18/2026 12:00:00 AM | Google
  • ★★★★★ tonyastephens71
    Have some sensor lights that could not be corrected in my two hours of being there. We have to reschedule | Read Full Review
    2/18/2026 12:00:00 AM | Google
  • ★★★★★ Darren Cooks
    Awesome service | Read Full Review
    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Charlie Stephens
    I was approved for a auto loan on a used Volkswagen through Gorman McCracken's website, then called the dealership to confirm that everything was in fact approved. The person who answered said that everything cleared and my vehicle was ready for pick up. I drove two hours to pick up the vehicle, with documentation in hand. The dealer | Read Full Review
    2/16/2026 12:00:00 AM | Google
  • ★★★★★ Brenda Irvin
    Gorman made buying my car a very easy experience and they worked with me to make sure things came our just right for my budget. And I really like my car. It couldn't be better. | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Loretta Gregory
    Very timely and efficient! | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Mo Williams
    The service department is ALWAYS rising above to create a quick— seamless experience! Thank you . | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ S D
    A very family friendly atmosphere. I purchased the Volkswagen Atlas. There was no pressure and my sales representative Marcus was very attentive to my wants. I would definitely recommend this dealership to my family and friends. Also, the service center staff may have 5 customers but you never feel like you're not important too. | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Andy Rogers
    Great service! All smiling and friendly faces . Excellent transaction. Very helpful staff. I’d do business here again with no reservations. | Read Full Review
    2/10/2026 12:00:00 AM | Google
  • ★★★★★ Cecelia Bradley
    | Read Full Review
    2/10/2026 12:00:00 AM | Google
  • ★★★★★ david stewart
    Fast and friendly service. Would recommend | Read Full Review
    2/6/2026 12:00:00 AM | Google
  • ★★★★★ Cathy Lay
    Excellent service! Great people | Read Full Review
    2/6/2026 12:00:00 AM | Google
  • ★★★★★ nancy lake
    T.J. went above and beyond in helping us. Highly recommend her for your next vehicle purchase. Thank you so much for your help and guidance. Will be back! | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Carolyn Harvey
    David was very patient and kind. | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Davy
    Fast. Efficient, Friendly & Professional | Read Full Review
    2/4/2026 12:00:00 AM | Google
  • ★★★★★ Itzel Casas
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    2/2/2026 12:00:00 AM | Google
  • ★★★★★ james duke sr
    Great service and advisor James Hooks! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Theresa Greene
    The service is absolutely amazing. ALL personnel are so friendly & helpful. The service dept is excellent. | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Kate Mangus Mole
    I had an oil change and tire rotation on my 2025 CX-50. The team was super fast and finished in less than an hour. They even vacuumed out my car which was an unexpected touch. I will definitely return. | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Stephanie Fussell
    I had to use your service department. They were top notch. My car was a little bit of a challenge trying to figure out what was wrong, but they did not stop until they figured it out. They were very good about contacting us and updating us on the status and they were really good about getting it in and out. Your service department ro | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Alfredo Serrato
    Very helpful and friendly best car buying & service I’ve ever been too | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Phyllis Rieves
    Quinten Cooley was great to work with! Love my new CX50! | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Dana Phillips
    So I have been dealing with Gorman McCracken for 4 years since I bought my vw Taos from there and the first 3 years I'd given them a -5 star review because they were awful, long wait times and terrible customer service but the last 2 times I have had to take my car in they have been exceptionally better I'd now give them 10 ? | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Lorena Chaparro
    Everyone was so nice and kind !!! | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Juan P. Solis
    Poor service!! I took my car VW Passat to service department, on 12/30/25 after replaced the battery and the car presented an electric issue. I called every week to know about the status and ask if they found the fail code or if they were waiting for any parts. The 4 weeks they kept the car at the dealer Their excuses were about they | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Titus
    I was in the market for my daughters first car a year ago. After deciding on a Jetta, we shopped this dealership first, since it was the closest. We couldn’t come to an agreement on price due to “lifetime key fob battery replacement “ charge of $700. Three days later, I drive to VW of Waco and purchased my daughter’s first car. Curre | Read Full Review
    1/22/2026 12:00:00 AM | Google
  • ★★★★★ L
    My experience was smooth and very transparent. My first time buying a car on my own, they walked me through the process without jacking up prices and let me know where every charge is coming from. I got a great deal and would use them again | Read Full Review
    1/20/2026 12:00:00 AM | Cars.com
  • ★★★★★ Shelly Wells
    Not a great experience attempting to purchase a vehicle. I do not live in Longview and drove 2 hours to check out a vehicle I found online. I had talked with Abby for a few days previously and she was wonderful to work with. However, the finance manager was not. Roger called me to get my information and went over a few warranty optio | Read Full Review
    1/16/2026 12:00:00 AM | Google
  • ★★★★★ Cameron Johns
    Don't come here, seriously. They will blatantly lie and bill you for work they never did. Customer service has went down the drain within the past year as well. James Hooks, the service advisor I had the displeasure of dealing with the last two times needs to be fired or moved to a different area where he's not directly dealing with | Read Full Review
    1/15/2026 12:00:00 AM | Google
  • ★★★★★ Mr. Singlendon
    I have never owned or even drove a VW before, so I dropped in and asked to test a Jetta.....the ac didn't work (this was a "new" car) and the thing was otherwise very unimpressive. I asked about a Passat and the says that they don't even handle them because people don't like them! Since we are replacing our sedan AND our SUV, I mov | Read Full Review
    1/8/2026 12:00:00 AM | Google
  • ★★★★★ Patrick Winters
    Took my daughter’s beetle in to have recall work completed. Upon driving her vehicle again she realized her cruise control wasn’t working. Service department said they were 99% sure it wasn’t due to the recall repair. When I found that her horn and buttons on her steering wheel were also not working I could never get them to answer t | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Terri Jones
    Gorman McCracken Volkswagen in Longview has been absolutely amazing. My daughter’s car had a transmission warning light come on, so I brought it in to have it checked. It turned out the issue required a very rare part, only three available in the world! Because of that, I had to leave the car there longer than expected, and even tho | Read Full Review
    12/18/2025 12:00:00 AM | Google
  • ★★★★★ Majid Alfifi
    We dealt with Abigail in the sales and Tony in finance. We had great experience from the beginning to the end. I think people here are good and easy to work with. | Read Full Review
    12/11/2025 12:00:00 AM | Google
  • ★★★★★ Jillian Baldwin
    I can’t thank Lisa and Brooklin enough for taking such excellent care of me during my service! Updated promptly and even provided a loaner! Will always recommend because of those two! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Carl Brandon Morris (Brandon)
    My salesman, Earl was helpful by showing me several different vehicles, he was also patient throughout the process by showing me the various features of the cars we looked at. The general manager, DyShan was pleasant to work with and accommodated my request for an acception to my request for a small discount. The finance manager, | Read Full Review
    10/14/2025 12:00:00 AM | Google
  • ★★★★★ Stephanie Sharp
    The service department has gotten a new crew in the last couple weeks and you can tell they are trying to turn everything around for the better. Looking at other reviews they can't go back and make things great from a year ago but they are doing what they can and I've really appreciated all the communication I've gotten the last few | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ jeff oliver
    don't waist your time | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Kayla James
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ McLane Jinnifer
    the service is a joke! | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Robert Schmidt
    This dealership has been one of the most frustrating and disappointing experiences my family has ever dealt with.I dropped my car off my sons car on March 4th for repairs, and over the course of the next six months, he spent $7,000 — $5,000 in labor and $2,000 in parts. After they kept my car until September 15th, he drove it for onl | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Sarah Michael
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    10/1/2025 12:00:00 AM | Google
  • ★★★★★ B. D. Shepherd
    | Read Full Review
    9/29/2025 12:00:00 AM | Google
  • ★★★★★ Robert Schmidt
    I dropped off my car at this dealership on March 4th for some needed work. I ended up paying $5,000 in labor and $2,000 in parts. After they had my car for over six months — until September 15th — I got it back with only 200 miles driven before it completely broke down again. The car was towed back to the dealership. At least three | Read Full Review
    9/29/2025 12:00:00 AM | Google
  • ★★★★★ Trey Schmidt
    Dealing with the general manager was one of the worst parts of the entire experience. I waited months to get a meeting with him — and when I finally did, he showed up completely unprofessional, barely communicative, and offered no accountability. His exact response to my concerns after the car broke down again was: “You can come get | Read Full Review
    9/29/2025 12:00:00 AM | Google
  • ★★★★★ Cheryl Payne
    Hi. I had my last car serviced in January of this year. Some how my lug nut was stripped and broke off into my wheel. Just because I didn't get the extended warranty on my car I shouldn't have to pay for something I didn't do. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Deer Run
    I had my 2015 vw worked on 4 months ago. I called 6 times it was almost impossible to speak with anyone who knows what was going on. I get the car back and drove 200 miles before it blow up. So after 4 months 5 thousands dollars. They clame that it is my problem. So I had a meeting with the gm in longview what a joke. He will take 0 | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Madison Wilson
    If I could put zero stars I would and I never ever ever bashed a business this low i always find the good in everything and everyone but this time I felt I needed to warn people especially women. I went in by myself looking to buy a VW Atlas. The man was awful towards me to the point I felt UNSAFE, disrespected, disgusted and EMBARR | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ tobi mag
    My name is Josh. This was my first time ever leaving the lot of a dealership with a new car. I really appreciate everyone with all of the hard work they did to get me in this car. This place was so wonderful and accommodating to my every need. I also wanted to give a special thanks to Keith for doing everything he could to help me ou | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Nighjah Marks
    Quintin is the BEST!!!!!! ?? He truly went above and beyond for me, and he has no idea how much he has helped me out during this process. Buying a car can be stressful, but he made it such a smooth and comfortable experience. I also have to give a big shoutout to Deshawn~he was amazing too! Both of them worked together to make sure I | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Julie haze
    My husband and I just left this dealership, browsing for a new car. The salesman that helped us was Kris, and he was wonderful! Very informative about the cars in the lot. He was super nice not pushy at all and I appreciated that very much!! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Ratley
    Thank to Kris and the whole team for making my experience very easy and professional! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Kristina Manning
    I had an 8 AM Saturday appointment for an oil change and was greeted bright and early by Lisa, the service advisor. From the moment I walked in, the whole team was welcoming and kind — checking in regularly to make sure everything was on track and everyone had what they needed. One of the highlights of my visit was witnessing a cust | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Ed Griffin
    Here's my experience with Gorman McCracken. Carried my low mileage '17 Audi Q7 in with an A.C. issue. They're about an hour drive for me but closest dealer that can work on an Audi. After a month or so A.C. quit cooling again. Ended up carrying it back around 5 times over a 2 years period. Each time they said problem was fixed and c | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Mandy Morgan
    I have a 2023 Atlas under warranty that keeps stalling out in high temperatures. (Apparently many others are having this same issue from my online research). Very dangerous! The car will not go at times when you mash the accelerator. So I took it to them and they said no codes are showing up. Sorry, have a good day basically! (As if | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Patricia Williams
    TJ Dude was very nice and helpful with the buying of the car and very knowledgeable really appreciate all the information and guidance | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ ZKyria Thompson
    Mrs TJ was great very professional and such a sweet person . My whole experience was a 10/10 . I personally recommend | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ 4907mcc
    If you’re thinking about doing any kind of business at this dealership, please do your research first. There is a reason they EARNED a C rating, and aren’t accredited with the Better Business Bureau. There is a reason you never see the same faces when you go in for sales, service or parts. They lie, cheat, and steal. Not only to thei | Read Full Review
    8/1/2025 12:00:00 AM | DealerRater
  • ★★★★★ CWilson
    I had a great experience purchasing my cpo 2023 VW Arteon from Gorman McCraken and their sales person Ms TJ Dade . This was an online purchase which can be stressful from 700 miles away but TJ made the process easy . She was always available to answer my numerous questions, helped with the shipping to Georgia ,and even did a FaceTime | Read Full Review
    7/6/2025 12:00:00 AM | DealerRater
  • ★★★★★ J Smith M.L.A.
    Lexi consistently shares her expertise as a Service Advisor like no one I have ever experienced before and she does so with sweat on her brow and a smile on her face: out there giving kind and thoughtful attention to any details affecting the efficient driveability of my 2019 VW Wolfsburg edition. She is respectful, never lacking in | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Jerrod Fishback
    Enjoyable experience UNTIL they absolutely lied and reneged on everything agreed to by the salesman and sales manager. Agreed upon a price; specifically asked if inside financing was required to get that price and was told no. Gave them my credit union’s info and my interest rate, 5.5%. They wanted to see if they could beat it, and t | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Robin Machen
    They lied to me & didn't tell me I was leasing a vehicle. I had to get out of that car & go to another dealership which cost me twice as much. GMV wanted me to return to them to get into the vehicle I really wanted but I couldn't trust them after lying to me the first time! I'd never do business with them & don't recommend anyone els | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Rebecca Brown
    My husband and I bought a car here about a year ago and I am writing this now because we are still facing the consequences of going through this dealership. We live in Oklahoma and paid a travel fee (which I expected since we have bought out of state in the past) they DROVE the car here putting miles on it and we didn’t know this til | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Txwhopper
    Drove 2 hours to have an update that was scheduled but it wasn't available yet, but service center did notify me in advance that it was available. | Read Full Review
    6/19/2025 12:00:00 AM | DealerRater
  • ★★★★★ Meg S
    This location was so wonderful for service!! The lounge was clean and very cool. I had multiple people come up to ask how I was doing and offer me water whilst I waited. And given the services my car required, they got me in and out so quickly! Thank you for the amazing experience! I look forward to returning soon! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ David Montoya
    Quintin, thank you so much for being a great help to us during our visit to the dealership! Excellent customer service, excellent communication, excellent in everything! Thanks to him, we are driving our 2025 Atlas. 10/10! | Read Full Review
    6/2/2025 12:00:00 AM | Google
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