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Onion Creek Volkswagen

★★★★★(54)read reviews

10812 I-35 South, Austin, TX 78748

(512) 354-4402 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Bonita Allen
Great place to buy a new vehicle, salesperson was on point and finance works miracles! | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Abby Pilgreen-Sicignano
Stephanie and Joseph are always so welcoming and informative! | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Adrian Robledo
I really like Volkswagen overall and haven’t experienced any major issues. However, the communication at this particular dealership has been disappointing. I understand that unexpected situations can come up, but being left without updates on my vehicle is frustrating. My calls are often transferred and end up in a general directory, | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Jesus Guillermo Acosta Corral
Estuvo muy bien | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Christopher Wredberg
Staff was incredibly courteous and accommodating. Service performed quickly even with approved additional recommended service. Definitely recommend. | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ NIc Han
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3/27/2026 12:00:00 AM | Google
★★★★★ Sead Suskic
Sara is a great specialist and made the visit as smooth as possible. | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Josh Willie
Absolute worst dealership I have been to by far in terms of service and meeting the standard. I had an appointment booked for my VW GTI- second time in 6 months after issues persisted- The lady checking me in stated that my car sounded perfect and it should be good. LOL why would I be here then. Anyways they are poor at communicating | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Gerald Briggs
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3/26/2026 12:00:00 AM | Google
★★★★★ Jenny Ruede
I love onion creek vw, this is my 6th vw, all the staff is over and beyond keep all the great work ocvw??Customer for life | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Gloria Ugalde
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3/26/2026 12:00:00 AM | Google
★★★★★ Christine Carlson
They did the items we asked for Replaced some things we maybe didn’t really need Very disappointed they could not resolve all of the dashboard lights and said I will need to return another day for that. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ xian
After five years of placing my trust in Volkswagen, the new car I purchased here this year has caused me to completely lose faith in both this dealership and the brand itself. The quality of their maintenance services—combined with their deceptive sales tactics—has finally compelled me to bid farewell to Volkswagen once and for all. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Scott Miller
The work that they did on my car was exceptional like always. The only reason I deducted a star was they didn’t wash my car when my invoice says they did. There was some grease on my armrest and some dirt/grease on my driver‘s side floorboard but the best thing was they gave me a $200 credit for friends and family , which was unexpec | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ HAZEL CUEVAS
Customer service was great, sales people were very helpful and friendly but it took a long time for the financing person to go through the process. He didn’t try hard enough to help me get a low interest rate despite my almost perfect credit score. | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Hannah Torres
My boyfriend and I recently had the pleasure of working with Joseph at Onion Creek Volkswagen to purchase a 2025 Volkswagen Tiguan. We were so well taken care of throughout the entire process! Joseph was quick to respond, knowledgable and kind. We were able to get exactly what we wanted quickly and for a price that works for our budg | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Christopher Reza
Les doy 5 estrellas por el buen trato y la amabilidad con la que me atendieron ( Alan, Vanessa y Diego) ;por siempre buscar la manera de ayudar al cliente para conseguir el auto que uno busca y necesita | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Gabriel K
I scheduled an appointment a few days in advance to see a 2020 Tiguan and even confirmed it the same morning. I drove about an hour to the dealership expecting a smooth and professional experience. When I arrived, the salesperson I had the appointment with was unavailable, and I was handed off to another associate who had little to | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Jonetta Carter
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3/21/2026 12:00:00 AM | Google
★★★★★ Nobu Niarchos
The staff were nice and the system was cool. I liked that I could see the status of my car. The issue is that they told me that my car is ready for pickup, but they NEVER specified that it can only be picked up during service hours. Literally all the text said was “your car is ready for pick up.” Well, I drove down and wasted an hou | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Karina Castillo
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3/21/2026 12:00:00 AM | Google
★★★★★ Antonio Herrera
Wouldn’t recommend this dealership to my worst enemy. Worst car buying experience in my life. Management and sales people are clueless and rude, me and my wife ended up walking out and buying a car at the Vanguard Austin VW instead. | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Lauren Kurtz
Great service center ! Communicative , and Stephanie was very help and lovely to work with | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ Mariana Chavez
I’ve been a VW customer for years and experiences like the one today are the ones that keep me coming back. Came in to get service on my car. Ana was awesome, she’s either new or I just hadn’t seen her before but she has great customer service! They had like 3 other cars in before mine but they were fast and took care of us real quic | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ Ariana Longoria
Ghosted me after I told them what day I was able to come in then asked if the car sold since I got a notification from carfax that it did and still no answer. Guess they don’t want to try and send over other cars to see if I’m interested in them or work with me. | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ Tania De Leon
No good service at all then can help can never give a good answer and they’re I do not recommend to buy any vehicles from this place | Read Full Review
3/17/2026 12:00:00 AM | Google
★★★★★ Barbara Zeigler
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3/16/2026 12:00:00 AM | Google
★★★★★ Beth Nielsen
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3/16/2026 12:00:00 AM | Google
★★★★★ Shelley Floyd
Sarah in service is great to work with and very communicative. Thank you! | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Dave Connell
Elise and Gavin are the bees knees | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Portia Gottschall
Untrustworthy with zero integrity. They will tell you lies, waste your time, and bait and switch you. Don’t bother shopping here. Almost anywhere else is better. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Joseph Veth
Stephanie was a great help navigating my warranty and getting my wheel and tire replaced with it! | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Peter Lew
It was great doing business with Joseph on the sales team. As a first time car purchaser and a somewhat rusty driver, I felt comfortable and unrushed going on the test drive and also inspecting the vehicle. He was very knowledgeable about the vehicle and throughout the process. We were able to settle on a price that I came in believ | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Erin Morper
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3/11/2026 12:00:00 AM | Google
★★★★★ Shanika Cornelius
What an AMAZING experience! After unfortunately having a bad experience with another Volkswagen dealership, Brandon completely turned things around for us. He truly listened to what we needed, made sure we were taken care of, and never made us feel pressured. I was so excited to find out that I was actually Brandon’s first sale at th | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Houston Fuentes
Brandon was an amazing associate to work with I highly recommend going to him for any and all questions or concerns when shopping at OVC | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Luis Eduardo Puente Luna
Thank you. | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Karl Haas
Thanks for doing an effecient job with the maintenance of my Beetle. Quick, easy appointnent. | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ George Reyes
Liked all the comps. | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Macey Kay
Ana was very helpful and did a wonderful job at following up with me throughout the stressful process of not having my car while being serviced. Would definitely recommend if you're able to work with her! | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Ismael Peña
Came in looking for a pre owned Toyota 4Runner that was in stock. Brandon the sales man took me in and made the experience comfortable and easy to where it wasn’t stressful on deciding to buy the car. I am very happy with my 4Runner. If there’s another car in the lot I’m interested in I would definitely ask for Brandon again to seal | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Rebecca Ochoa
Stephanie was friendly and courteous. I got an oil change and they check everything else, which I appreciate. Also got a free car wash. | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Esley Marie Anthony
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3/5/2026 12:00:00 AM | Google
★★★★★ John Shelor
Horrible slow customer service. No chance in hell of getting loaner. Atlas has 50K miles and been in for 6 warranty fixes. I wouldn’t recommend this car to an enemy! | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Hayden Johnson
Poor Follow-Up After Damaging My Car On 12/4/25, I brought my Volkswagen Jetta into Onion Creek Volkswagen because of a check engine light. They addressed a warranty issue and replaced the brake pads. The total cost of the visit was $878.10. On 12/5/25, I picked up my car. That evening while getting gas, I noticed that the gas cap | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Angie Thomas
I’m extremely disappointed with the lack of communication and customer service. I have been calling repeatedly for weeks trying to get information about a service that I already paid for, and no one has been able to help me. Each time I call, I’m transferred through multiple people and departments with no resolution. I was told that | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Sean Underdue
Disappointed with the amount of time it takes for a technician to actually see and diagnose the vehicle. My vehicle was dropped off Monday. A service tech did not see it until Wednesday, but didn’t actually update notes until Thursday and then we received a call on Friday. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ adely Olvera
Muy buen servicio ! Que si lo recomiendo si ??si eso personal es muy amable los servicios son excelentes y el Sr Oscar sin palabras un excelente servicio y vendedor mis respetos. Y muy agradecida por todo su apoyo | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ C W
I recently purchased a vehicle from Onion Creek Volkswagen dealership and had the pleasure of working with Phil. From start to finish, my experience was top-notch. Phil was very professional and incredibly respectful of my time and preferences throughout the entire process. Phil made the experience all about the customer. He was know | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ Vangie Reilly
People check everything when they say they are servicing your vehicles.. Do it with them before you leave the car lot. | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ Tim Adeleye
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2/26/2026 12:00:00 AM | Google
★★★★★ Andria Detaille
After speaking with two other dealerships in the Austin area, my salesperson Thomas, was not only the one who was able to work with me to get the best deal, but he was the most courteous, sincere and non-pushy salesperson I’ve ever dealt with during a car buying experience. We did most of the deal over text and he was extremely respo | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ jose chavez
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2/26/2026 12:00:00 AM | Google
★★★★★ John Shelor
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2/26/2026 12:00:00 AM | Google

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