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Harper Volkswagen of Knoxville

★★★★★(75)read reviews

9901 Kingston Pike, Knoxville, TN 37922

(865) 312-7456 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 2:00 PMSun: Closed

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Customer Reviews

★★★★★ Naza Saez
Best of the best | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Jose Ruiz
Awesome service today and customer appreciation! Joey at Harper was extremely helpful and timely as well! Their service department is best in the area! | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Jake Kormish
Phil C. in the service department is such a nice guy to work with! Thank you Phil for taking care of my mothers car!!! | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Leslie Hickle
Very grateful for these guys. Everyone is so nice. If you need service on you VW, bring it here. | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Kelly Burgess
Tim was really helpful and NOT pushy at all and sold us a car for our daughter that we all LOVE | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Troy Fussell
Harper stole over $900.00 from me. I went to their car wash when it first opened & got a 1 time wash. Come to find out a year & a half later they've been charging me monthly. At first $48 for a few months but since then $86 monthly. I only discovered it on my credit card bill because I noticed it when I was out of the country. I | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Lillian Hodge
Service employee was courteous and my car was taken in at the appointment time. | Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ Michelle White
From start to finish JT was absolutely amazing! Thank you JT for everything. | Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ Natalya Grid
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3/31/2026 12:00:00 AM | Google
★★★★★ David P. Reynolds Jr.
Steve was very Helpful , friendly and professional. He worked with me to get the best deal. I will recommend Harper VW to everyone. Great cars, this is my third VW and second Taos. Also my daughter has had 2 VWs over the years and all from Harper VW. Thanks David | Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ Hannah Shelton
I had a great experience at Harper Volkswagen! Phil was incredibly helpful, kind, and made the whole process smooth and stress-free. I really appreciated the great service—highly recommend! | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Steven Grimes
Great dealership with an excellent service department. Staff are friendly courteous and are always ready to help! | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Flood Family
Very professional and excellent communication. | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Sam Watson
This review is for Harper Porsche in Knoxville, TN and my sales consultant Derek Bonzagni and finance manager Jennifer Collins. I have just completed an out of state purchase and delivery. Never before have I experienced the expertise, the follow up, the detail, and personal service like these individuals delivered. I can’t wait to b | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Ann Ham
People were good at listening to my problem and telling me how they would fix it. When I sent a text to see when my car would be ready I heard back in good time. Thank you Joey for taking car of my car and communicating with me. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Jay Smelser
Exceptional customer service. The Harper VW team go above and beyond from the car buying experience, to service after the sell! | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Christy Youngman
Great experience, fast service and honest technical team. Thank you!! | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Clinton Carter
I purchased a 2025 Atlas from Harper Volkswagen a couple months ago and It couldn't have been easier. I even did this purchase out of state and flew in to pick it up. Andy was my salesman and he went above and beyond. Thanks again | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Nicole McClanahan
Andy was great to work with—very responsive and dedicated throughout the entire process. He worked hard to find the exact car I wanted and secured a great deal. I highly recommend Andy and his team. | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Jessica Latham
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3/20/2026 12:00:00 AM | Google
★★★★★ Cynthia Miller
Great service and communication. Joey’s attitude and friendliness made a task I always dread, more enjoyable. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Gavin Young
We came in from Asheville to get a specific car and Andy made the whole experience very quick and easy. He was super knowledgeable and friendly, and we highly recommend him. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Brandon Watson
The service team at Harper were timely and efficient. Got us in took care of our problem and had us ready to go. Definitely will be back. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Deanna Iovine
My experience purchasing a used vehicle from Harper Volkswagon was wonderful. My salesman, JT, worked very diligently to make sure I was completely satisfied. The sales manager, Chris, was helpful and fair and the finance manager, Bob, was thorough and helpful. I would highly recommend this team! | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ aaron Lacey
Very professional and polite. I asked for services I thought it needed, and instead of doing them they informed a couple of them were not needed at this time saving me money. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ martin goodwin
Excellent service Always cordial. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Hannah Foster
I had an amazing experience with Andy & Bob at Harper! I bought a Taos from them and love it. It was a great deal so I didn’t mind the no haggle & they made the process very easy! Andy let me test drive the vehicle on my own & answered questions that I had. Bob helped make the payment part very quick & easy. I would HIGHLY recommend! | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Jaelyn Moon
Andy was a great help drove a hour and a half up for a car and wasn’t disappointed not disappointed great dealer | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Emi Matthews
The general manager and mechanics will try to over charge you on labor then offer you a “discount” AND IGNORE YOURE TEXTS AND CALLS (they will THEN try to make u pay full price later when the problem still persists) and the manager will lie in his reviews, PICTURES BELOW. DO NOT COME HERE. YET THEY STILL HAVE NO IDEA WHAT THE PROBLE | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ louise dover
Quality experience! I found the perfect car for my daughter. Steve was a gem to work with and well versed with the Tiguan. Thank you Steve. It was a privilege to work with you. | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Adriel McCord
The service experience with Harper Volkswagen was great. I was provided a detailed video that explained the work that completes as well as the details of the work that was optional. I was kept informed and updated about my vehicle throughout the entire process. | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Alan Stoeckel
Excellent customer service beginning with Sales Consultant Andy Woodward. Harper VW had a great selection of Atlas’s. Not an ounce of pressure during our entire purchasing process. Andy Woodward and other Harper employees we encountered were genuinely kind and helpful, they seemed to be focused on building a relationship, and the sa | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Stan Bordokine
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3/15/2026 12:00:00 AM | Google
★★★★★ chanelle matthews
IF YOURE A WOMAN DO NOT GO HERE. I came in to have my car serviced for an issue where i was “mistakenly” over quoted 300$. Then when the problem still persisted the mechanic AUSTIN ignored my calls and texts. The general manager of service departments is now trying to charge me AGAIN to run a diagnostic i have already paid for. SEE | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ zac gee
As a woman… DO NOT GO HERE. they will try to “mistakenly” overcharge you 300$ and then dodge your voicemails and texts when the problem still persists. See photos attached for proof. they want to charge me still now another 200$ for a diagnostic I have ALREADY PAID FOR. I have spent half a grand and still no clue as to what the probl | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Mark Roberts
Always a pleasure with service at Harper WW. Austin concisely described service work, options and pricing- superb customer focus. | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Jessica Young
Steve was so helpful and got us in the perfect car. They had so many options to choose from. | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ yousub lee
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3/12/2026 12:00:00 AM | Google
★★★★★ Frances Margie Wong
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3/12/2026 12:00:00 AM | Google
★★★★★ K Arthur
I experienced great service, service agent Phil Collins was very professional, knowledgeable, friendly and helpful. Service was complete in 2 hours as advised as probable. I'm well pleased with this visit. Harper VW seems to have excellent service personnel and dealership. Thanks. | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Mass G
Phillip was very helpful when I took in my Tiguan to have a key made. Although I bought my car used from another dealership, he treated me as if I had bought my VW from Harper. Great job Phillip! | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Anthony Wright
As always great help with our vehicle repair thanks!!! | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Shahbaz Ahmed
Joey from Service was very helpful and caring. I will use Harper's again soon. | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Sam Mitchell
I've been bringing my 2024 Golf R here for 2 years now and they have screwed up whatever they were doing almost every time. The previous time I brought my car in was for the 30K mile service. They returned the car to me without having set the tire pressures. I noticed because the low tire pressure light came on approximately 300 yard | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ Rich Bailey
John is a stand-up guy. Excellent service and everything went smoothly. 10/10 would tell all my friends | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Steven Mays
Great experience. Good explanation of repairs and pricing and timely got them done took my money and sent me on my way! | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Shelia Blevins
I love they take pictures and walk me thru everything they found wrong and gave me prices of everything that needed to be fix and today when I picked my car up I felt great getting into my car knowing everything they found was fixed I have no worries I can go for a long distance drive knowing there will be no problem with my car....E | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Rachel R
Purchased my first WV from Dustin. Excellent service. He answered all of my crazy questions. Then went to Bob in the financial office. Back to Dustin to connect my phone. Both Dustin and Bob were very professional. Thanks to Stacey & Laura for sending me there. I didn't buy the vehicle in this photo, it was in the showroom. Road tri | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Toni Yarbrough
Andy was very professional and friendly. He explained everything in details. He had great customer service. He is a keeper! | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ Richard Carter
Brought in for recall. They did tell me a few things that I could have taken care of but it was very easy to opt out and there was minimal pressure to do more than the recall. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Jaden Wright
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3/3/2026 12:00:00 AM | Google
★★★★★ Alecia Wilson
I had a great buying experience from Terran. This was my first time visiting Harper VW and it won't be my last. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Karen Hardy
I dropped my vehicle the night prior since trannie temperature mattered. Service writer Chris contacted me first thing with and estimate of my work request. Next thing, a video by the tech explaining everything tech and suggestions. Harper VW is the best! The work was completed and I was notified immediately. I will definitely return | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Sandra Click
Dustin was great, if you need a car go see him, very knowledgeable and helpful with every question we had, love our new car! | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Malik Baker
I was super impressed with the service I received at Volkswagen! They fixed my car quickly and also went the extra mile by diagnosing other potential issues. Really appreciate their thoroughness and efficiency! | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Shannon Key
Great customer service and communication. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Stephan Yancey
Customer Service was great!!!!!!!!!! Keep up the amazing work!!!! Mr. Phillip Collins and staff, thanks again for the great customer service!!!!!!!!! | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Josh Cruze
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3/3/2026 12:00:00 AM | Google
★★★★★ Tom Szymanowski
It was quick efficient process. Shout out to Dustin White for his professionalism and help. Atmoshere at Harper was very friendly. So far, my new Taos exceeds my expectations. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ D Peek
Great service, very friendly and quick. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Allen Cox
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3/3/2026 12:00:00 AM | Google
★★★★★ Philip Coots
This is a great place to find a great deal on a car! I drove 3.5 hours to pick the car up and it was totally worth it! We had a few kinks along the way, but it was fixed with a phone call. See JT and Cody for any questions you might have! | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Billy Decker
I recently spent $6,409.79 on my 2014 Passat TSI Wolfsburg Edition to include: scheduled maintenance, repair for a leaky timing chain cover, rear spring replacement, wheel speed sensor replacement, new tires, and other miscellaneous items and it would have been really great if they’d have my vehicle a good exterior wash as advertised | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Joann Kaczmarek
Excellent Service thank you Steve love my 2025 Taos | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Jason P
My experience with Andy and his team was great. I recommend this dealership to everyone who wants to be treated fairly and with respect. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Ryan McCray
Working with Steve again was great! He sold my wife her car back in 2021. So, having him work with me on my recent VW purchase made the process so much better. Steve is stellar!! He makes things easy and he is quick to respond to any and all questions, concerns, and inquiries. I was so appreciative of this. He is reliable and establi | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ Michelle Norman
?????????? I cannot say enough great things about Andy Maxey! He has helped my daughter not once, but twice, and most recently he took amazing care of my sister as well. Every single time, he’s been patient, knowledgeable, honest, and truly goes above and beyond. What sets him apart isn’t just that he’s an incredible salesperson — i | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ Heather Cauley
Austin was so helpful and went out of his way to take care of my issue!! He also kept me updated along the way. Appreciate him so much. | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ Jennifer Perrine
My niece recommended me to come to Harper VW she got her Taos there and she loves it. There are so many kind workers there everyone was friendly but Andy Maxey took good care of me, he was so nice and helpful and personable, he made the process smooth as possible.I absolutely love my VW Tiguan and I will definitely be recommending pe | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ Nancy Wellman
Customer service was awesome. I was treated well | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ Connor Wilm
I recently purchased my second VW from Dustin White. As a returning customer, he provided the same excellent customer service through out the entire buying experience. He also followed up with me after the purchase to ensure I was enjoying the car and to check in if I needed anything. I recommend Dustin and Harper VW to anyone lookin | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Alejandro Villegas
Great service and good knowledge. Thanks for the help. | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ David Sims
Austin, Chris and the Service Department and Staff are the best. They are taking great care of my Atlas like they did in previous years for my Passat. | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Sis
The whole staff is easy to work with and Jarred kept us up to date on what was going on with the car. One more thing. The bathrooms are the cleanest I've ever seen in a business! | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Madison Johnson
Andy and Bob our true professionals. I came into Service my vehicle and ended up trading the same day with the expertise of Andy. He instantly heard my wants and insured I was in a new vehicle that fit my budget and also the features I was looking for. The deal was done quick and professional. Andy made me feel like we have known eac | Read Full Review
2/27/2026 12:00:00 AM | Google

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