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Gervais Volkswagen of Lowell

★★★★★(33)read reviews

6 Industrial Ave., Lowell, MA 01851

(978) 735-4291 Ask About Our Service Specials!

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Mon: 8:00 AM - 5:00 PMTues: 8:00 AM - 5:00 PMWed: 8:00 AM - 5:00 PMThur: 8:00 AM - 5:00 PMFri: 8:00 AM - 5:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ jackmack1114
I went in for a maintenance alert, Alert light is still on, but they did change the oil. | Read Full Review
11/15/2024 12:00:00 AM | DealerRater
★★★★★ Amanda Mcdonagh
Good service, nice people. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ David Y
Was really impressed with this dealership from the beginning and I’ve bought a lot of new cars. Savian was super professional and easy to buy from. | Read Full Review
11/13/2024 12:00:00 AM | DealerRater
★★★★★ jeffcaplan
Scammers, over charges customers, made up problems that didn’t exist, unscrupulous service manager, unqualified technicians. They wanted to charge me $2,900 To fix three oil leaks that didn’t exist. $143 oil change at another mechanic fixed the problem they neglected to see (oil filter was leaking because they didn’t seat it correctl | Read Full Review
11/13/2024 12:00:00 AM | DealerRater
★★★★★ claire45_l
Nick Sirois was one of the best service costumer that I ever receive in any need! I greatly recommande him! | Read Full Review
11/12/2024 12:00:00 AM | DealerRater
★★★★★ Frank
I recently purchased my car from this dealership and it was great experience overall. I would like to start with Theo who reached out to me first soon as he saw my inquiry about the car in his inventory. He offered a decent discount straight up for a particular car that he had in stock. I was looking for a different color combination | Read Full Review
11/12/2024 12:00:00 AM | DealerRater
★★★★★ Carmen Ramirez
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11/9/2024 12:00:00 AM | Google
★★★★★ Nic Valentino
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11/9/2024 12:00:00 AM | Google
★★★★★ AERIE.MA
In and out in an hour for an oil change, 17-point inspection, and state sticker. | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ David spang jr
Great Service Dept, very friendly and always will to help resolve any issues | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Brenda D
No issues, appointment was on time. It did take a bit longer (1hr, 20 min) than I expected, but was comfortable in the waiting area. Customer Service was very good. | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ evelynpena69
Great service and employees. My tech is thorough and reliable. Service of my vehicle is always fast. | Read Full Review
11/5/2024 12:00:00 AM | DealerRater
★★★★★ rjb424
NO PROBLEMS ALL WENT WELL GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT | Read Full Review
11/5/2024 12:00:00 AM | DealerRater
★★★★★ 20rust01982
Dealership provided an inaccurate estimate of the cost for work, the actual price was nearly triple. Dealership stated they rotated the tires but I had marked the tires ahead of time and all of them are in the same locations so clearly they did not. Filed an official complaint with Volkswagen of America and will not be returning. | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ Lalit Verma
Taylor at Gervais made car buying process simple and easy. His efforts to help us in this process was very helpful. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ WANGELL47
Great fifteen times again again again too too too also also also mucho mucho banans | Read Full Review
11/2/2024 12:00:00 AM | DealerRater
★★★★★ YRATNER
Everyone was knowledgeable and helpful! Amazing customer service. They got me the car I wanted. | Read Full Review
11/2/2024 12:00:00 AM | DealerRater
★★★★★ hbernier799
We had a wonderful experience with Savian and Gervais! We love our new car and would highly recommend going! | Read Full Review
11/2/2024 12:00:00 AM | DealerRater
★★★★★ scummings1189
Staff was not very friendly. There were bugs all Over the floor in the sitting area. The sitting area was uncomfortable. The area were snacks were provided was filthy. Parking lot was difficult to navigate. I was quoted a price that didn’t make sense, lots of charges on the breakdown sheet were added more than once. I got the work do | Read Full Review
11/2/2024 12:00:00 AM | DealerRater
★★★★★ Brian Jones
Failed to provide simple and common axle and replacement and inspection scheduled a week in advance. Called 1hr before appointment reporting parts unavailable. This was 2 days before inspection expired. | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Amber Epstein
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11/1/2024 12:00:00 AM | Google
★★★★★ Maria Torres
I was please with the way they handle fixing all the recalls on my vehicle. Very professional, and efficiently. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Robert Laferriere
These guys in the service dept. are great. They completed the work quickly and efficiently. They were friendly and kept me informed of things. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Matt Taylor
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10/30/2024 12:00:00 AM | Google
★★★★★ Meredith Cotter
Great experience! Amazing atmosphere and they make you feel so welcome and like family! | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Applebaum
Went in for an airbag recall. They put the wrong one in and I had to go back. | Read Full Review
10/30/2024 12:00:00 AM | DealerRater
★★★★★ mriotte1
Working with Sabian made our overall experience an enjoyable one. Thank you very much Sabian! | Read Full Review
10/27/2024 12:00:00 AM | DealerRater
★★★★★ Emily R
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10/27/2024 12:00:00 AM | Google
★★★★★ Edward O'Neil
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10/27/2024 12:00:00 AM | Google
★★★★★ None
Was disappointed with the final sale/pickup of the vehicle. Granted I only bought a used vehicle but they wanted another $300+ for a second key after I paid sticker price and didn’t haggle with my trade in offer. Also promised they would fix something before we picked the car up and yet it wasn’t when we did the check out before left | Read Full Review
10/27/2024 12:00:00 AM | DealerRater
★★★★★ Anthony Quaranto
Gervais has the worst service department I have ever had to deal with. Very unprofessional! Kept our car for over a month for a factory defect never offered a loaner car. Gave us the run a round on repairs. They damaged our exhaust while it was at their service center. $1000 out of my pocket to repair it! I will never buy another veh | Read Full Review
10/27/2024 12:00:00 AM | Google
★★★★★ cjantzen
Good folks who are driving enthusiasts . They collaborated on the sale and Kevin was pleasant and informative. So was technology boy too. I enjoyed the experience. Cmj | Read Full Review
10/26/2024 12:00:00 AM | DealerRater
★★★★★ Narayanc
Very courteous and professional service staff. The work was done as quoted. I am very happy with Gervais VW. Thank you. | Read Full Review
10/20/2024 12:00:00 AM | DealerRater

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