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Gerald Jones Volkswagen

★★★★★(43)read reviews

4022 Washington Road, Martinez, GA 30907

(706) 955-1496 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ conrad walls
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4/21/2026 12:00:00 AM | Google
★★★★★ John Korman
I needed a Pcv valve for my kids Jetta. It broke on a Friday and figured I would buy it from vw dealer because it’s either them or online. No local part stores carry this part. Bought it for $10 on amazon but it will not be here until Monday afternoon because Gerald jones want $98????? I can totally see them being close to the most e | Read Full Review
4/12/2026 12:00:00 AM | Google
★★★★★ Gianluca Muratore
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4/8/2026 12:00:00 AM | Google
★★★★★ Shawn Dantzler
If I could give it less than a star I would. Took my car in for a SCHEDULED appointment I made over 2 weeks ago for a oil change and hood issue. Dropped it off the night prior to ensure it was there for the 7:30 AM appointment the next morning. Received a call at 9:30 asking if I wanted a tire rotation. Then nothing, I called the | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Rachel Rivera
William Walker is the best sales rep in Georgia! I truly appreciated his empathy, professionalism, communication, and dedication to customer satisfaction. If you’re looking for someone who is trustworthy and easy to work with, I highly recommend him. If there are 10 stars, I would give him ten!!! | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Jesse Morrison
Davis was wonderful! Sold me a great car! | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Sethen Reed
I called service to simply ask a question They answered I described my issue and the lady then said let me go get my tech then they hung up about 5 minutes later I tried to call back twice they answered then immediately hung hung up. Both times | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Brittany Sylvester
Davis Hirsch was an amazing salesman. He know the ins and outs of the vehicle we decided to get. We really appreciate you and your knowledge. The manager was amazing as well. Thank you all. -Brittany Sylvester | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Shelby Barton
Service literally never answers the phone. Never. I try to have all my service done at a VW dealership and since moving here, I’ve had an awful time. I moved down from Greenville where Steve White is and they answer the phone every time. I’ve left multiple voicemails and they either take forever to call back or never call back. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Allyson Daniel
From start to finish, my experience at Gerald Jones Volkswagen was absolutely amazing! I hit the jackpot with my salesman, William Walker! He was knowledgeable, patient, and genuinely cared about making my first car-buying experience a great one!! He explained everything clearly, never made me feel rushed or pressured, and made what | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Selena Yakabe
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1/26/2026 12:00:00 AM | Google
★★★★★ Leaha Mcdonald
I have had the worst experience with this dealership. I purchased a 2019 Volkswagen Atlas on October 24th. I put 1000$ down and didn't have the extra 250$ for the warranty. The car is now broke down and has been for 10 days. The sales lady Liz passed me on to the General Manager Kirk Epps which refused to return my calls or fix the v | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Janet Sheppard
1st time getting oil change very nice place The man that did consultations was perfect concerning and caring. Thank you. Did remember his name but I will return | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Michelle Hight
I contacted the service department on November 21st because my 2018 Tiguan popped a check engine light, EPC light, and a warning to keep the speed under 4000 RPM. I pulled the code (‘Injector Circuit – Open, Cylinder 3’) and explained everything to the dealership. I was told they couldn’t get the car in until mid-December and was nev | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Bella Rose
Mr William is a hard worker he made sure I didn’t leave without car ?? I’m happy with my purchase and very grateful for the time he spent with us during the buying process and showing us how to work the car ?? ?? come see these Guys they are so very nice! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Susan Watkins
Big shoutout to this dealership and the kindness I received as a traveler with an issue with my Atlas. I was 400 miles from home and 400 miles from my destination and the coolant and emergency light came on. Bit panicked, I went online and luckily the dealership was within a few miles of my stay, so drove there and asked if they plea | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Ashley Abney
I have purchased two vehicles from Sonny Tucker at Gerald Jones. Each experience has been pleasantly smooth. Sonny is great to work with. He goes above and beyond to make sure you’re satisfied with your purchase! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Daryl Slate
Both Kirk and Bruce were phenomenal when it came to selling me my Jetta! I love the Car! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Suzanne Faull
William was friendly and helpful! Thank you for great service! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Giovanna Iban
“I recently purchased a car here and had an excellent experience. Both associates were knowledgeable, patient, and guided me through the process without any pressure. They made sure everything was clear and smooth from start to finish. I truly appreciate their professionalism and would gladly recommend them to anyone looking for a ve | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Madu Stephen
Had a fantastic experience buying our new Volkswagen thanks to William! He was friendly, professional, and made the entire process smooth and stress-free. He went above and beyond to answer all our questions and made sure we were comfortable every step of the way. Highly recommend asking for William if you're shopping here! | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Glenn McCain
salesman was amazing | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Shandra Martin
This was my first Gerald Jones VW purchase experience and I Loved Every Second of It! I lost my first Atlas during Hurricane Helene and loved it so much that I decided to get another! Elizabeth Hatcher was so friendly and made this process so much easier than the first time. Service Department keeps me updated on all maintenance and | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ william walker
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9/26/2025 12:00:00 AM | Google
★★★★★ leshia taoy
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9/1/2025 12:00:00 AM | Google
★★★★★ Jeffrey Lewis
I scheduled an oil change for my daughter’s car. She came in and was told it would take about an hour, so she waited. 3.5 hours later I had to call in myself to ask why her car was not finished. I was told they were waiting to see if my daughter wanted to have the check engine light diagnosed. When I made the appointment, I specifica | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Yun Zhou
The service and attitude was good, and the communication was very pleasant. Recommended Kirk as a GM and Bruce as a salesman. ?? I love my new VW | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Kimberly Foster
Amazing service! Mr.Royal was very professional & provided exceptional customer service! If you are in need of purchasing your next car…contact Mr.Royal?? He will take care of you???? | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ JenBen Stevens
I wouldn’t buy a matchbox car from this dealership. They have a 2024 used Cadillac Escalade that I was on the verge of buying. Liz Hatcher was more than happy to get me all the information on the vehicle and even get the vehicle to me from out of state. Thankfully my local Cadillac dealer was honest and told me about the engine recal | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Cecil Okie
Mr William was super helpful. He completely took away all the stress and anxiety my husband and I were feeling and really walked us through the process of getting the perfect car that works for my family and I. He really has sweet and positive energy. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ J Rebel
I had a great experience at Gerald Jones VW. Make sure you ask for William Walker. He was knowledgeable about the vehicles and patient with answering my questions and concerns. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Melanie Stibler
Augusta … how lucky you are to have General Manager, Kirk Epps, Service Manager, Will, and the rest of the Gerald Jones Volkswagen team! My husband and I were recently stranded for 4 hours (AAA and a vastly different kind of story), on our way from Bluffton to Texas. Kirk waited after 9pm for us, until we arrived via tow truck, to m | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Pam Thomas
Matt & the whole VW team is wonderful If you are. Looking for a dealer that will not only be there in the start but through the hard times then come here. Thank you again!!!! | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Darryl Brown
I had my car towed to Gerald Jones Volkswagen and was told they were 2 weeks out. I specifically told the service advisor that I wanted BOTH cooling lines going to the turbo replaced. At 3 weeks I received a voicemail stating the technician misquoted the job, so it would be $1,100 more. The original quote was $1300. The service manag | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Larry Lowe
JONATHAN AND Kirk worked super hard to make a deal that we all could deal with their patience was remarkable after all was said and done Brice got us in an out quickly thank you Gerald Jones you have a winning team | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Corey Davis
In and out in less than 2 hours, new car was good to go. Happy to have that level of dedication and efficiency. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Alicia Lack
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6/26/2025 12:00:00 AM | Google
★★★★★ Luis Rodriguez
Worked with Jonathan Glynn to get a car this weekend. He was great to work with, never pushy or assertive but at the same first very responsive and educated to help find the car and deal that worked best for us! | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Dylan “dylf150”
10/10 experience. William Walker is a great sales person and very easy to deal with. Kirk the GM is amazing and worked with me through the whole process of trading my vehicle in and purchasing a new one. Definitely recommend coming and doing your business here. Very smooth and easy. Did not take long at all. | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Hadi Poustchi
(Alth... This was only my first few weeks of experience because I had just bought the car! After that the problem and issues continued and more frequent. I am just sitting in the vw service center in Columbia SC, because my issues have never been resolved. They just informed me that my issue is and has been related to the computer | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Mitchell Lunsford
Very nice salesman Chris. Very easy and quick paperwork. Love the car and experience. I can’t say enough good things about their professionalism and ease to work with. I highly recommend going to them for your next vehicle. Ten stars. Thank you GJ Volkswagen. Mitch | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Valerie Rivera
Kirk has beautiful eyes and very welcoming. Ben was very accommodating. Best dealership! | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Sarah Barnes
If you buy a VW from this place, you had better have a spare car. I dropped my VW off on 27 April at the night drop box for a check engine light. They have not even looked at it. Stopped by there today and was told they had to work it in between appointments! Never in my over 60 years of driving have I ever experienced this type | Read Full Review
5/26/2025 12:00:00 AM | Google

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