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Volkswagen of Santa Cruz

★★★★★(27)read reviews

1616 Soquel Avenue, Santa Cruz, CA 95062

(831) 440-3671 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Sean Reilly
We had a very pleasant experience buying a car here, our second one from this dealership. Edgar Maldonado was our salesman and he was fantastic. I would recommend him and the dealership. | Read Full Review
4/18/2026 12:00:00 AM | Google
★★★★★ Celia
I had an excellent experience purchasing my EV vehicle here! The staff, especially Charlie and his sales associates, were incredibly professional, friendly, and attentive. They made the entire process smooth and enjoyable, answering all my questions with patience and expertise. I truly felt valued as a customer and appreciated their | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Brandon Ikahihifo
Paperwork and the whole process was a breeze. Edgar was helping me the whole time and making sure I was up to speed with everything. Not to mention the great deal he worked out for me, couldn’t be more happier! Great place, great workers, great cars. 10 out of 10 definitely recommend even with all my hassles he worked it out and got | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Brian Register
I went into the dealership with intent to purchase a specific car. The first think I did was confirm with the initial salesperson that the online pricing was indeed the correct pricing of the car I wanted to buy. He told me it was and read me the exact price. I was happy paying that price and test drove the vehicle. When we got back | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Jeanne Migliore
Great experience! The Service advisor Jewels Barajas was extremely helpful and the service was fast! | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Scott Shankle
While the staff was friendly to me in person the service they did to my 2019 Volkswagen Golf Alltrack was very disappointing. I came in on October 8th 2025 with an appointment for a 60k mile service and oil change. Unfortunately they stole my 50 state legal drop in replacement air filter during the “service”. I even had a sticker nex | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ Helene Finney
Despite posted service hours of 7:30am - 6pm, the latest they will schedule an appointment is 11am because all of the technicians leave at 3pm. I do not recommend this location. | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Jason shrauger
The manager was rude and wasn't any help he talk down to us. He told us we are all over the place and basically told us go somewhere else for help . Worst experience ive had a a car dealership. The young man that help look at the car was awesome and really nice before the manager came out and took over and basically made us feel lik | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Jamie Fend
They are very nice and try to be very helpful but I'm afraid the last couple times I've visited I've been frustrated that they don't listen to me when I explain what they want. If it's not just an oil change or prescribed regular service, they seem to fall apart. UPDATE: The last 2 times I've been for an oil change, they screwed up. | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Griffin
I’m done with this place. I’m tired of feeling let down by their (VW) service department, AND leadership! They consistently do the bare minimum, avoid going the extra mile, and show little interest in making sure I leave a happy customer. | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Json “J-Gante” Salas
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1/3/2026 12:00:00 AM | Google
★★★★★ Rachid Kasmi
Horrible service, we bought three cars from these people and our last car which has cylinder gasket problem they wouldn’t fix it, stating that they only had three technicians and it would take a month to fix, after we said it would be ok they said well we just can’t fix it here, and that we had to take it to another dealershipship, t | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ Crystal F.
This is a wonderful Dealership. I would give my experience with Lexi as my salesperson a 6 out of 5 stars if I could! She was very sweet, respectful, and great to work with. She went above and beyond. I love my new car! | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Daniel Jadick
Hi there! A few weeks ago, my trusty 18-year-old truck met a tragic end — not in a dramatic high-speed chase or off-roading adventure, but while parked peacefully, minding its own business. Enter: a drunk driver. Exit: my beloved truck. (Don't worry, I wasn't in it — which is both a relief and probably the only silver lining.) I had | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Summer Mayo
i went into voltswagen yesterday after getting a call from lexi asking me if i was still interested in getting a car and of course i was due to a bad situation i was in in june with my last vehicle i explained my situation and she was confident in getting me into a vehicle so i went by she already had a car pulled up she was very fri | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Robert Schultz
My girlfriend and I had a pleasant experience with Santa Cruz Volkswagen. We worked with Lexi, who was very considerate and knowledgeable. She listened to our needs and found us the perfect vehicle for us. We will be doing business there again. | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Alya Grisson
I'm not one to write bad reviews but my experience here was disappointing to say the least. I arrived wanting to look at a few vehicles and I was approached by a girl by the name of Lexi, she looked lost when answering my questions almost as if she wasn't confident in her answers and to be honest she seemed annoyed by my questions an | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Melyssa Perez
Extremely incompetent management. I escalated my issues with the owner and no response. No response after four phone calls, asking the manager if my $1,800 transmission service was billed to my bumper to bumper third party insurance after confusion on their end, and they still haven’t provided it after emailing them several times as | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ Matthew Schlotthauer
Pablo, Charlie, and Joe all took care of me and helped me get the car I wanted. They all worked hard and when it came to make a deal, they didnt push or pressure me into anything I didnt want. Really, all you can ask for at a dealership! | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Katie Larson
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9/3/2025 12:00:00 AM | Google
★★★★★ G-Dawg Moreno
I called around 11am and talked to someone in the parts dept. who said they would put the parts in will-call, but when I went to pick up the parts there was no parts set aside in will-call. Luckily the young man that helped me around 5:30 pm at the Parts desk was able to look up the parts and find it for me. | Read Full Review
8/3/2025 12:00:00 AM | Google
★★★★★ Michael Dennis
Luis and the team were exceptional. Made us a great deal on a great car. Five stars! | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ djengis khan
Have been there a couple of times to service & perform recall repairs on my ID4. They stick to commitments, always professional service & on time. Recommended ! | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ Carmelinda
They were super helpful with great customer service. Luis was very friendly and authentic and we got a great deal! | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ Vicente Soto
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7/3/2025 12:00:00 AM | Google
★★★★★ Andreas Niarchos
We visited the dealership on a Saturday. We had a rental VW Taos and an important family item had fallen in the hole for the ISOFIX seat belt and we could not remove it, while soon we would have to give back the car to the rental company before flying overseas. The service center was closed, so I addressed our problem to the sales te | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ JRE
I had a good experience buying a used VW e-Golf here. They let me borrow the car overnight so I could play with the cargo area and make sure it would fit my upright bass. I found a few other e-Golfs for sale around the Bay Area for less, and they were willing to work with me. By the time I was ready to buy, those other dealers were | Read Full Review
5/3/2025 12:00:00 AM | Google

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