Boucher Volkswagen

★★★★★ Tom Me

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3/27/2023 12:00:00 AM | Google

★★★★★ Mike Gillard

Love the new video walkthrough during the repair work. A little more volume and slower review would be great for the future. | Read Full Review

3/27/2023 12:00:00 AM | Google

★★★★★ JD LD

Cars are way overpriced, they gouge a lot for cars in demand. I understand capitalism, but this dealer is extreme with their prices. | Read Full Review

3/27/2023 12:00:00 AM | Google

★★★★★ Frank

Hello, here is the story i experienced from this site. I bought a car audi a4 on the last Friday Jan, and I paid off the car within a hour after a drive due to the sales and finance persuaded me saying that it would be very helpful to pay that day due to the month end. the senior age sale person told me no issue with the car. However | Read Full Review

3/27/2023 12:00:00 AM | DealerRater

★★★★★ Frank

Hello, here is the story i experienced from this site. I bought a car audi a4 on the last Friday Jan, and I paid off the car within a hour after a drive due to the sales and finance persuaded me saying that it would be very helpful to pay that day due to the month end. the senior age sale person told me no issue with the car. However | Read Full Review

3/27/2023 12:00:00 AM | Cars.com

★★★★★ Dominique

Michael T is a great asset to the dealership. He is both straightforward and thorough in his knowledge of different vehicles. He made it easy to find the perfect car and went above and beyond to get it from another dealer. If you want to buy from someone honest and upfront about the car buying process who will also walk you through e | Read Full Review

3/24/2023 12:00:00 AM | Cars.com

★★★★★ tpiork

great customer service friendly answer all my questions great job easy experience love my new taos | Read Full Review

3/24/2023 12:00:00 AM | Cars.com

★★★★★ tpiork

great customer service friendly answer all my questions great job easy experience love my new taos | Read Full Review

3/24/2023 12:00:00 AM | DealerRater

★★★★★ Tom S

No high pressure sales tactics, straight forward and honest. Our sales guy was very personable and pleasant to deal with. I would recommend this dealership. | Read Full Review

3/23/2023 12:00:00 AM | Cars.com

★★★★★ Judy Stoeger

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3/23/2023 12:00:00 AM | Google

★★★★★ Tim Finkel

Amazing service, Jason is the best! Great to work with, I was kept informed through out the repair | Read Full Review

3/23/2023 12:00:00 AM | Google

★★★★★ c malone

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3/23/2023 12:00:00 AM | Google

★★★★★ The Seay's

Very pleasant buying experience, our salesman John Huey was very straight forward, no sales gimmicks or high pressure sales tactics. | Read Full Review

3/22/2023 12:00:00 AM | Google

★★★★★ rcrawford38@gmail.com

I thought the video supplied of my car service was awesome. I have always treasured you service to customers. Well done | Read Full Review

3/22/2023 12:00:00 AM | Cars.com

★★★★★ FOREVERFINNY

Always an easy and great experience with all the staff at Boucher VW ! We will be back ! | Read Full Review

3/22/2023 12:00:00 AM | Cars.com

★★★★★ rcrawford38@gmail.com

I thought the video supplied of my car service was awesome. I have always treasured you service to customers. Well done | Read Full Review

3/22/2023 12:00:00 AM | DealerRater

★★★★★ FOREVERFINNY

Always an easy and great experience with all the staff at Boucher VW ! We will be back ! | Read Full Review

3/22/2023 12:00:00 AM | DealerRater

★★★★★ MCLAUDIARUIZ2352

Very good service from the moment i arrives, they take good care and the work was excellent. | Read Full Review

3/21/2023 12:00:00 AM | DealerRater

★★★★★ MCLAUDIARUIZ2352

Very good service from the moment i arrives, they take good care and the work was excellent. | Read Full Review

3/21/2023 12:00:00 AM | Cars.com

★★★★★ Jayleen Cotto

I had a great experience purchasing my first car with Boucher. I got a really nice Hyundai Elantra with low miles for a great price. Mike Streff was a nice enough salesman, and Phillip Bergman was really funny and made me feel comfortable with a big purchase. They also helped me with the financing and got me a really great deal. | Read Full Review

3/21/2023 12:00:00 AM | Google

★★★★★ Jeff Zarka

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3/21/2023 12:00:00 AM | Google

★★★★★ Yaphay Harvey

My oil change that I requested wasn’t done and the oil change sticker was not replaced | Read Full Review

3/21/2023 12:00:00 AM | Google

★★★★★ Nate Rubner

Everything was smooth from start to finish. Tony was very knowledgeable and responsive and did an excellent job during the transaction. | Read Full Review

3/19/2023 12:00:00 AM | Google

★★★★★ Naterubner

Best vehicle purchase transaction ever. Dealerships was very good to work with and took care of all of my needs. Transaction was timely and Tony was excellent! | Read Full Review

3/19/2023 12:00:00 AM | Cars.com

★★★★★ Naterubner

Best vehicle purchase transaction ever. Dealerships was very good to work with and took care of all of my needs. Transaction was timely and Tony was excellent! | Read Full Review

3/19/2023 12:00:00 AM | DealerRater

★★★★★ Janet Sjolin

Boucher VW always gives me information about what they are doing, as well as what additional repairs need to be done...I really appreciate it.. | Read Full Review

3/18/2023 12:00:00 AM | Google

★★★★★ KELLYTAYLOR4691

Great service. Great customer service. Had the vehicle ready when promised. Will drive the extra miles to have service completed there again. | Read Full Review

3/17/2023 12:00:00 AM | DealerRater

★★★★★ VUK1958

Always impressed with the service received or questions asked an answered in regards to my 2021 Tiguan. | Read Full Review

3/17/2023 12:00:00 AM | DealerRater

★★★★★ VUK1958

Always impressed with the service received or questions asked an answered in regards to my 2021 Tiguan. | Read Full Review

3/17/2023 12:00:00 AM | Cars.com

★★★★★ KELLYTAYLOR4691

Great service. Great customer service. Had the vehicle ready when promised. Will drive the extra miles to have service completed there again. | Read Full Review

3/17/2023 12:00:00 AM | Cars.com

★★★★★ CORY47

This is by far one of the best dealerships we have ever dealt with. From Nick Imig to Patrick Easterland, you could not ask for a better experience. We will continue to buy and service our cars there. | Read Full Review

3/13/2023 12:00:00 AM | Cars.com

★★★★★ CORY47

This is by far one of the best dealerships we have ever dealt with. From Nick Imig to Patrick Easterland, you could not ask for a better experience. We will continue to buy and service our cars there. | Read Full Review

3/13/2023 12:00:00 AM | DealerRater

★★★★★ Heidi Bontempo

Didn't have any expectations and was completely impressed with the service - very detailed and customer oriented. | Read Full Review

3/13/2023 12:00:00 AM | Google

★★★★★ Carla Redlin

Excellent experience. | Read Full Review

3/12/2023 12:00:00 AM | Google

★★★★★ Christine Budnik

I purchased my fourth Jetta , this is the second one from Boucher and it was an easy process. My salespeople were patient, informative, answered all my questions and followed up with me. I love driving my new Jetta!! Thanks Boucher Group! | Read Full Review

3/10/2023 12:00:00 AM | Google

★★★★★ Steven Gunn

Excellent service department! Dave is a great advisor. Always pleasant and professional. They do great work here. | Read Full Review

3/10/2023 12:00:00 AM | DealerRater

★★★★★ Steven Gunn

Excellent service department! Dave is a great advisor. Always pleasant and professional. They do great work here. | Read Full Review

3/10/2023 12:00:00 AM | Cars.com

★★★★★ PUZLING

Service itself was ok. But I'm annoyed with scheduling. Signed up an appointment well in advance on the website. I specified I needed a shuttle ride when booking. But when I got to the dealership, I was told I couldn't get a shuttle back in the afternoon. If I specify the requirements a week earlier, someone should let me know before | Read Full Review

3/10/2023 12:00:00 AM | Cars.com

★★★★★ PUZLING

Service itself was ok. But I'm annoyed with scheduling. Signed up an appointment well in advance on the website. I specified I needed a shuttle ride when booking. But when I got to the dealership, I was told I couldn't get a shuttle back in the afternoon. If I specify the requirements a week earlier, someone should let me know before | Read Full Review

3/10/2023 12:00:00 AM | DealerRater

★★★★★ Ab

This is my second visit with them and it was pleasant as always! I will deal with them as long as they are open. Anthony aka tony is my favorite sales person! Always gets me exactly what I want! So thank you for such a great experience | Read Full Review

3/9/2023 12:00:00 AM | DealerRater

★★★★★ Ab

This is my second visit with them and it was pleasant as always! I will deal with them as long as they are open. Anthony aka tony is my favorite sales person! Always gets me exactly what I want! So thank you for such a great experience | Read Full Review

3/9/2023 12:00:00 AM | Cars.com

★★★★★ Brandon Schafer

Always quick and easy. Only downside with my last visit was they did not give the the 99 dollar oil change and tire rotation like my 2 previous visits. Would still highly recommend. | Read Full Review

3/9/2023 12:00:00 AM | Google

★★★★★ christinebudnik58

Excellent service, response time, helpful, easy to work with. I love my new Jetta and dealing with Boucher Auto Group. Sales people top notch as well as maintenance department. I've been very happy with all of my dealings with Boucher. | Read Full Review

3/6/2023 12:00:00 AM | Cars.com

★★★★★ christinebudnik58

Excellent service, response time, helpful, easy to work with. I love my new Jetta and dealing with Boucher Auto Group. Sales people top notch as well as maintenance department. I've been very happy with all of my dealings with Boucher. | Read Full Review

3/6/2023 12:00:00 AM | DealerRater

★★★★★ J.H. Zahn

The communication and video walkaround the vehicle were interesting new ways to keep the customer informed but not sure of the value. The resoloution of the video showing an air filter should be replaced was not really good enough for me to agree or disagree. | Read Full Review

3/3/2023 12:00:00 AM | Google

★★★★★ Gregory Larson

Jacob in express service was extremely helpful and my tire repair was handled very good | Read Full Review

3/2/2023 12:00:00 AM | Google

★★★★★ E_LESTON

The service and everything was great. Jason, the service desk attendant, is super great and makes things quick and easy. Please extend my appreciation to him. | Read Full Review

3/2/2023 12:00:00 AM | DealerRater

★★★★★ E_LESTON

The service and everything was great. Jason, the service desk attendant, is super great and makes things quick and easy. Please extend my appreciation to him. | Read Full Review

3/2/2023 12:00:00 AM | Cars.com

★★★★★ jimzamx

Everything went well and very timely handling some normal maintenance and a common TDI check engine light. | Read Full Review

3/1/2023 12:00:00 AM | Cars.com

★★★★★ jimzamx

Everything went well and very timely handling some normal maintenance and a common TDI check engine light. | Read Full Review

3/1/2023 12:00:00 AM | DealerRater

★★★★★ HAZEL-3574

I feel amazing with my new car! Employees were very professional and helpful with me. Thanks | Read Full Review

2/28/2023 12:00:00 AM | DealerRater

★★★★★ HAZEL-3574

I feel amazing with my new car! Employees were very professional and helpful with me. Thanks | Read Full Review

2/28/2023 12:00:00 AM | Cars.com

★★★★★ Noah S

After two years of getting my car serviced at Boucher Volkswagen, I will be looking elsewhere for my future maintenance needs. I was told the service would be completed the day of. My service advisor did not communicate with me for the rest of the day and tried to cover it up by saying he attempted to call me (he didn't). Already l | Read Full Review

2/28/2023 12:00:00 AM | Google

★★★★★ KA

This was our third car purchased from Boucher with Anthony as our sales rep. Highly recommend Anthony to anyone interested in a VW. The overall transaction went very smoothly and Gregory in Finance assisted greatly. | Read Full Review

2/25/2023 12:00:00 AM | Cars.com

★★★★★ KA

This was our third car purchased from Boucher with Anthony as our sales rep. Highly recommend Anthony to anyone interested in a VW. The overall transaction went very smoothly and Gregory in Finance assisted greatly. | Read Full Review

2/25/2023 12:00:00 AM | DealerRater

★★★★★ DAVIDKRAKLAU

Really great car purchase experience. Luis was extremely helpful knowledgeable and friendly. Best car purchase experience this far | Read Full Review

2/24/2023 12:00:00 AM | DealerRater

★★★★★ DAVIDKRAKLAU

Really great car purchase experience. Luis was extremely helpful knowledgeable and friendly. Best car purchase experience this far | Read Full Review

2/24/2023 12:00:00 AM | Cars.com

★★★★★ CSK7511

Boucher consistently provides excellent service for my 2017 VW. I wouldn’t think of taking it elsewhere. They are also innovating on ways to communicate with their clients to ensure they understand what’s been done (loved the video!). Great, friendly people. Thank you Boucher! | Read Full Review

2/23/2023 12:00:00 AM | Cars.com

★★★★★ CHUCHO_03

Great atmosphere with friendly staff and quick turnaround service. It’s nice to have amenities as well. | Read Full Review

2/23/2023 12:00:00 AM | Cars.com

★★★★★ CSK7511

Boucher consistently provides excellent service for my 2017 VW. I wouldn’t think of taking it elsewhere. They are also innovating on ways to communicate with their clients to ensure they understand what’s been done (loved the video!). Great, friendly people. Thank you Boucher! | Read Full Review

2/23/2023 12:00:00 AM | DealerRater

★★★★★ CHUCHO_03

Great atmosphere with friendly staff and quick turnaround service. It’s nice to have amenities as well. | Read Full Review

2/23/2023 12:00:00 AM | DealerRater

★★★★★ Jeff Smukowski

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2/20/2023 12:00:00 AM | Google

★★★★★ LPERSZYK

It was great service department. mechanic changed my display on the front dash which not sure why. | Read Full Review

2/19/2023 12:00:00 AM | DealerRater

★★★★★ LPERSZYK

It was great service department. mechanic changed my display on the front dash which not sure why. | Read Full Review

2/19/2023 12:00:00 AM | Cars.com

★★★★★ VUK1958

Very personable tried to take care of the problem, but needed a part. They ordered the part and tried to take care of the problem in a timely manner. | Read Full Review

2/18/2023 12:00:00 AM | Cars.com

★★★★★ VUK1958

Very personable tried to take care of the problem, but needed a part. They ordered the part and tried to take care of the problem in a timely manner. | Read Full Review

2/18/2023 12:00:00 AM | DealerRater

★★★★★ Debbie Kolp

Great service and friendly staff | Read Full Review

2/18/2023 12:00:00 AM | Google

★★★★★ Mark G

Great experience. My sales guy Luis was really good. Knows his VW’s and his audience. Very happy | Read Full Review

2/18/2023 12:00:00 AM | Google

★★★★★ Melissa Cook

Service Staff always keep me in the loop on repairs and explains why things should be done to keep the car in tip top shape. | Read Full Review

2/17/2023 12:00:00 AM | Google

★★★★★ Alexandra Anderson

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2/13/2023 12:00:00 AM | Google

★★★★★ APKOSTUCH

Easy peasy.... drove in, they got my car in and i was out as soon as it was done. Always good service guys, straight forward, no BS... just get it done and get on with life. How service should be. | Read Full Review

2/10/2023 12:00:00 AM | DealerRater

★★★★★ Kristy

Everyone was very professional, helpful and friendly. Jacob was great to work with! I will definitely be back. | Read Full Review

2/10/2023 12:00:00 AM | DealerRater

★★★★★ APKOSTUCH

Easy peasy.... drove in, they got my car in and i was out as soon as it was done. Always good service guys, straight forward, no BS... just get it done and get on with life. How service should be. | Read Full Review

2/10/2023 12:00:00 AM | Cars.com

★★★★★ Kristy

Everyone was very professional, helpful and friendly. Jacob was great to work with! I will definitely be back. | Read Full Review

2/10/2023 12:00:00 AM | Cars.com

★★★★★ Jtchamp150

I like that they update you via text and they did a wonderful job. Nobody else could find the problem but you guys found it right away | Read Full Review

2/9/2023 12:00:00 AM | Cars.com

★★★★★ Jtchamp150

I like that they update you via text and they did a wonderful job. Nobody else could find the problem but you guys found it right away | Read Full Review

2/9/2023 12:00:00 AM | DealerRater

★★★★★ Trisha McDonough

Awesome! Great service, Luis was a great help. Love my car! | Read Full Review

2/9/2023 12:00:00 AM | Google

★★★★★ C.SHAMALI

Service was quick. Staff were polite. Coffee was hot. And got a complimentary car wash. | Read Full Review

2/8/2023 12:00:00 AM | DealerRater

★★★★★ C.SHAMALI

Service was quick. Staff were polite. Coffee was hot. And got a complimentary car wash. | Read Full Review

2/8/2023 12:00:00 AM | Cars.com

★★★★★ Joshua Giese

Dom Blood Shed Toretto's future friend bought a car here they gave me a we owe you slip for a new windshield to be installed where I was living that was the one hitch where I was living on sight in two weeks, but where I was staying was classified intelligence but they demanded to know where I was therefore I gave them where 1201 Wes | Read Full Review

2/8/2023 12:00:00 AM | Google

★★★★★ dcwenstrup

making an appointment for an oil change was quick and easy - the staff were very friendly and helpful as well | Read Full Review

2/6/2023 12:00:00 AM | Cars.com

★★★★★ dcwenstrup

making an appointment for an oil change was quick and easy - the staff were very friendly and helpful as well | Read Full Review

2/6/2023 12:00:00 AM | DealerRater

★★★★★ Ricazin

Incredibly grateful for the service provided. Emmanuel was phenomenal and truly went above and beyond to assist me in my time of crisis. Thank you, thank you, thank you. | Read Full Review

2/5/2023 12:00:00 AM | DealerRater

★★★★★ MMHammer

From the moment I walked in everyone was pleasant and informative. I knew how long my service would take and they did a wonderful job. And, they washed my car when they were done! Everything was efficient and well done. I would recommend them to family and friends. Love my VW! | Read Full Review

2/5/2023 12:00:00 AM | DealerRater

★★★★★ MMHammer

From the moment I walked in everyone was pleasant and informative. I knew how long my service would take and they did a wonderful job. And, they washed my car when they were done! Everything was efficient and well done. I would recommend them to family and friends. Love my VW! | Read Full Review

2/5/2023 12:00:00 AM | Cars.com

★★★★★ Ricazin

Incredibly grateful for the service provided. Emmanuel was phenomenal and truly went above and beyond to assist me in my time of crisis. Thank you, thank you, thank you. | Read Full Review

2/5/2023 12:00:00 AM | Cars.com

★★★★★ Jtchamp150

My contact person was very nice, I also liked that contact person kept in touch with me via text, perfect!!!! | Read Full Review

2/1/2023 12:00:00 AM | Cars.com

★★★★★ Jtchamp150

My contact person was very nice, I also liked that contact person kept in touch with me via text, perfect!!!! | Read Full Review

2/1/2023 12:00:00 AM | DealerRater

★★★★★ SHANNON_BUSTILLOS

I do not want to give less than 5 stars, because Jacob was outstanding from start to finish. Also, Mike Streff realized that I had nowhere to plug in to get some work done while I waited and offered up an empty sales desk, which was clutch. But I do want to mention that my seat got stained while at the shop. I brought it back when I | Read Full Review

1/31/2023 12:00:00 AM | DealerRater

★★★★★ SHANNON_BUSTILLOS

I do not want to give less than 5 stars, because Jacob was outstanding from start to finish. Also, Mike Streff realized that I had nowhere to plug in to get some work done while I waited and offered up an empty sales desk, which was clutch. But I do want to mention that my seat got stained while at the shop. I brought it back when I | Read Full Review

1/31/2023 12:00:00 AM | Cars.com

★★★★★ Brittany Lengling

This was the best experience I have ever had with getting service done to my car. The team got me in quickly, the were efficient and understanding about what needed to be done with my vehicle, the lounge was extremely welcoming and comfy, and I got out within an hour. Best experience and so happy with how everything turned out. Will | Read Full Review

1/31/2023 12:00:00 AM | Google

★★★★★ CHRIS.BLAIR70

Great service from the moment we walked in. Thorough and informative on all service issues - and a comfortable wait as well. | Read Full Review

1/26/2023 12:00:00 AM | Cars.com

★★★★★ CHRIS.BLAIR70

Great service from the moment we walked in. Thorough and informative on all service issues - and a comfortable wait as well. | Read Full Review

1/26/2023 12:00:00 AM | DealerRater

★★★★★ BRIANMIRSBERGER

Great experience with my new Atlas CrossSport! Mike Streff was great to work with. North the sales and finance experiences were quick and transparent. | Read Full Review

1/25/2023 12:00:00 AM | DealerRater

★★★★★ BRIANMIRSBERGER

Great experience with my new Atlas CrossSport! Mike Streff was great to work with. North the sales and finance experiences were quick and transparent. | Read Full Review

1/25/2023 12:00:00 AM | Cars.com

★★★★★ Todd Hill

The service staff were polite & competent. They got me in and out as quickly as they could. | Read Full Review

1/23/2023 12:00:00 AM | Google

★★★★★ Kristin Tschurwald

We had a really great experience here! First time getting our son’s VW golf serviced. His passenger side mirror needed a quick repair. Emmanuel “Manny” was very kind and helpful and able to schedule us the very next morning. All parts were available so no need to wait for an order. Chuck did the repair work and it looks perfect! The | Read Full Review

1/22/2023 12:00:00 AM | Google

★★★★★ Nicolas Imig

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1/19/2023 12:00:00 AM | Google

★★★★★ Tunc Turna

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1/19/2023 12:00:00 AM | Google

★★★★★ BEATRICE

I always use Franklin VW for service. I have never been disappointed. I drive from Waukesha to Franklin because they are that good!!! | Read Full Review

1/19/2023 12:00:00 AM | Cars.com

★★★★★ BEATRICE

I always use Franklin VW for service. I have never been disappointed. I drive from Waukesha to Franklin because they are that good!!! | Read Full Review

1/19/2023 12:00:00 AM | DealerRater

★★★★★ Brian Mirsberger

Just leased a new Cross Sport and was able to turn in my existing Atlas lease early. It was a super easy process! I couldn't have been happier with the process. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Sean Link

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1/11/2023 12:00:00 AM | Google

★★★★★ Laura AA

After talking on the phone and sending and email with the service I wanted, the representative did and charged me what he wanted. I requested a 80 dollars inspection and he charged me 179, plus I said I didn't want balancing and he did it anyway and charged me 55 more. All my requests were in writing and over the phone and he ignored | Read Full Review

1/11/2023 12:00:00 AM | Google

★★★★★ WHITEM1519

Boucher VW was super easy to deal with. I saw a listing online, reached out, and Nick reached out to me right away. The whole process was smooth, and Nick made everything as easy as possible for me. Very satisfied with the entire experience, and will they will 100% be the first place I look in the future. | Read Full Review

1/10/2023 12:00:00 AM | DealerRater

★★★★★ WHITEM1519

Boucher VW was super easy to deal with. I saw a listing online, reached out, and Nick reached out to me right away. The whole process was smooth, and Nick made everything as easy as possible for me. Very satisfied with the entire experience, and will they will 100% be the first place I look in the future. | Read Full Review

1/10/2023 12:00:00 AM | Cars.com

★★★★★ Kenneth Karan

5th auto from this dealership. Their main competitor for the same vehicle is not as easy to work with. We also like that they are a stand alone Volkswagen dealership so Volkswagen is their speciality and it seems they have more purchase options in stock to either view, test, or buy. | Read Full Review

1/9/2023 12:00:00 AM | Google

★★★★★ Cary Solberg

Oil change and tire rotation was very efficient. Was done in 30 minutes. | Read Full Review

1/9/2023 12:00:00 AM | Google

★★★★★ Peter Musante

Recently purchased a new Taos from this dealership. My first ever Volkswagen purchase and first ever from a Boucher group dealership. At the time of our first visit they had several SUV's in stock and we test drove a Taos and a Tiguan, preferring the Taos. We then decided on a color (red) and model (SE). None were currently av | Read Full Review

1/3/2023 12:00:00 AM | Google

★★★★★ Phil Henschel

VW Boucher did a great job on my 2016 Jetta, which is still running perfect. | Read Full Review

1/3/2023 12:00:00 AM | Google

★★★★★ Cowgirl Up

With being new to the area it was less stressful knowing Anthony, Greg and Troy all went above and beyond to help me find the right vehicle (with everything I wanted), without breaking my bank account! Then when I needed to visit the service area a few days after picking it up, Emmanuel was very helpful also. Grateful to start 2023 i | Read Full Review

1/3/2023 12:00:00 AM | Cars.com

★★★★★ Cowgirl Up

With being new to the area it was less stressful knowing Anthony, Greg and Troy all went above and beyond to help me find the right vehicle (with everything I wanted), without breaking my bank account! Then when I needed to visit the service area a few days after picking it up, Emmanuel was very helpful also. Grateful to start 2023 i | Read Full Review

1/3/2023 12:00:00 AM | DealerRater

★★★★★ Glen Pierson

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1/2/2023 12:00:00 AM | Google

★★★★★ Ben Polk

Service: Did not do what they said they would do. Charged fee anyway. | Read Full Review

1/2/2023 12:00:00 AM | Google

★★★★★ Michael Brunner

This is the third vehicle I have purchased from Boucher VW of Franklin. I appreciate how responsive the dealership team has been throughout the sales process. Michael Tillman was straight forward and very knowledgeable of the nuances of the different years of Volkswagen I was purchasing. | Read Full Review

1/1/2023 12:00:00 AM | Google

★★★★★ Margaret Slone

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12/31/2022 12:00:00 AM | Google

★★★★★ Don Sladek

Dropped car off for TPMS software update the evening before my appointment. Received a text and e-mail advising of completion the next morning (12/26/2022). Picked up later that morning, freshly washed! | Read Full Review

12/30/2022 12:00:00 AM | Google

★★★★★ Rcoltman

Boucher Volkswagen marketplace or Franklin. Had Friendly and honest service! It was worth the little extra drive to service my car. Thank you | Read Full Review

12/30/2022 12:00:00 AM | DealerRater

★★★★★ Rcoltman

Boucher Volkswagen marketplace or Franklin. Had Friendly and honest service! It was worth the little extra drive to service my car. Thank you | Read Full Review

12/30/2022 12:00:00 AM | Cars.com

★★★★★ CBJENNINGS23

Emmanuel and Jason in the service center were fantastic. I was talked through all of what was needed and given pros/cons to help make a decision. They took extra care in making sure I had what I needed in a timely manner. Great service and I’d highly recommend! | Read Full Review

12/29/2022 12:00:00 AM | Cars.com

★★★★★ ANTHONY.SHERWIN

Took care of my recall, oil change and tire rotation. Finished 30 minutes earlier than estimated time, even after three power outages. Great job. | Read Full Review

12/29/2022 12:00:00 AM | Cars.com

★★★★★ ANTHONY.SHERWIN

Took care of my recall, oil change and tire rotation. Finished 30 minutes earlier than estimated time, even after three power outages. Great job. | Read Full Review

12/29/2022 12:00:00 AM | DealerRater

★★★★★ CBJENNINGS23

Emmanuel and Jason in the service center were fantastic. I was talked through all of what was needed and given pros/cons to help make a decision. They took extra care in making sure I had what I needed in a timely manner. Great service and I’d highly recommend! | Read Full Review

12/29/2022 12:00:00 AM | DealerRater

★★★★★ Yaser Shaiban

| Read Full Review

12/27/2022 12:00:00 AM | Google

★★★★★ Craig Eide

Thank you for the early Christmas present, it’s nice to have my car back running great! | Read Full Review

12/25/2022 12:00:00 AM | Google

★★★★★ neilalbrecht

I was fortunate enough to interact with the same person in the service center when I called to make my appointment and asked a few questions, when I dropped the car off and when I picked it up. This person (a young/middle aged male, but I don't know his name) could not have been nicer, more helpful, or more professional. I had an abs | Read Full Review

12/23/2022 12:00:00 AM | DealerRater

★★★★★ neilalbrecht

I was fortunate enough to interact with the same person in the service center when I called to make my appointment and asked a few questions, when I dropped the car off and when I picked it up. This person (a young/middle aged male, but I don't know his name) could not have been nicer, more helpful, or more professional. I had an abs | Read Full Review

12/23/2022 12:00:00 AM | Cars.com

★★★★★ marklew2129

Top notch service, everything was ready to install, in and out in under an hour. | Read Full Review

12/21/2022 12:00:00 AM | Cars.com

★★★★★ marklew2129

Top notch service, everything was ready to install, in and out in under an hour. | Read Full Review

12/21/2022 12:00:00 AM | DealerRater

★★★★★ Christyl Marsh

The team was efficient, communicative, helpful and friendly. The repairs were made in a timely manner. A service loaner was provided when additional parts needed to be ordered to complete the repairs. | Read Full Review

12/20/2022 12:00:00 AM | Google

★★★★★ Cole Meller

I dropped my vehicle off for a standard oil change and general check up. The team went above and beyond to close out all open VW recall items, and update me with the status of a part it is waiting on to perform the last close out. All of this was done with great communication and no negative impact to my experiences. | Read Full Review

12/19/2022 12:00:00 AM | Google

★★★★★ Daniel Patzke

| Read Full Review

12/17/2022 12:00:00 AM | Google

★★★★★ Jeff

Dealers' service department was thorough and resolved our issue quickly. They provided a no-charge loaner when they wanted to keep the car overnight to make sure it was fixed. | Read Full Review

12/16/2022 12:00:00 AM | DealerRater

★★★★★ Jeff

Dealers' service department was thorough and resolved our issue quickly. They provided a no-charge loaner when they wanted to keep the car overnight to make sure it was fixed. | Read Full Review

12/16/2022 12:00:00 AM | Cars.com

★★★★★ 2bnoahb

Courteous, fast,suggested needing additional information and pricing friendly and respectful and comfortable wait area | Read Full Review

12/15/2022 12:00:00 AM | Cars.com

★★★★★ 2bnoahb

Courteous, fast,suggested needing additional information and pricing friendly and respectful and comfortable wait area | Read Full Review

12/15/2022 12:00:00 AM | DealerRater

★★★★★ Nancy “Gramma of three” Wagie

Just an oil change without an appointment and was done in just over 30 minutes. Wonderful. | Read Full Review

12/15/2022 12:00:00 AM | Google

★★★★★ Melissa Gerber

The buying process was so easy and not pushy at all. Nick was awesome to work with! | Read Full Review

12/11/2022 12:00:00 AM | Google

★★★★★ Troy Herzog

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12/11/2022 12:00:00 AM | Google

★★★★★ MGILLARD

Friendly, knowledgeable and fast. I trust them to do the right thing for my first model Atlas. | Read Full Review

12/10/2022 12:00:00 AM | DealerRater

★★★★★ MGILLARD

Friendly, knowledgeable and fast. I trust them to do the right thing for my first model Atlas. | Read Full Review

12/10/2022 12:00:00 AM | Cars.com

★★★★★ Christopher St. Clair

Always friendly, always helpful. | Read Full Review

12/8/2022 12:00:00 AM | Google

★★★★★ Megan Monroy

Excellent service, knowledgeable team! | Read Full Review

12/7/2022 12:00:00 AM | Google

★★★★★ relsass

I had a wonderful experience at Boucher. I scheduled a test drive to replace my old car and was so pleased with the service I received. Nick was extremely helpful and made the car buying process a breeze. I couldn’t be happier with my new car. I would highly recommend Boucher! | Read Full Review

12/6/2022 12:00:00 AM | DealerRater

★★★★★ relsass

I had a wonderful experience at Boucher. I scheduled a test drive to replace my old car and was so pleased with the service I received. Nick was extremely helpful and made the car buying process a breeze. I couldn’t be happier with my new car. I would highly recommend Boucher! | Read Full Review

12/6/2022 12:00:00 AM | Cars.com

★★★★★ Megan Monroy

We traveled almost 2 hours to do business with this team, TONY was extra great. Thank you! | Read Full Review

12/5/2022 12:00:00 AM | Google

★★★★★ Rebecca Elsasser

I had such a wonderful car buying experience at Boucher Franklin! Nick was so helpful and made the process a breeze. Couldn’t be more pleased with my new Tiguan! | Read Full Review

12/5/2022 12:00:00 AM | Google

★★★★★ Kevin Savage

Real great customer service!!????. I was told to come in to get my warranty tire replaced, only to be told they have no one to do it when I arrive. Great seeing the team stand around and grill out…. Not happy at all with the service | Read Full Review

12/3/2022 12:00:00 AM | Google

★★★★★ sara.beringer

Michael Tillmann is great to work with. Everyone’s goal was to make the car buying process as smooth as possible and extra accommodating. This is my 4th car with Boucher Franklin! | Read Full Review

12/2/2022 12:00:00 AM | DealerRater

★★★★★ sara.beringer

Michael Tillmann is great to work with. Everyone’s goal was to make the car buying process as smooth as possible and extra accommodating. This is my 4th car with Boucher Franklin! | Read Full Review

12/2/2022 12:00:00 AM | Cars.com

★★★★★ Andrea Johnson

Working with John was great! It was easily the best car buying experience I’ve ever had. He made sure the vehicle I wanted to test drive was ready for my appointment time and I felt supported throughout the whole process. | Read Full Review

11/30/2022 12:00:00 AM | Google

★★★★★ Paul Anderson

I was charged over $700 just for a diagnosis that was wrong. Told me I needed new cylinder and head amongst other issues. I was quoted $6000 + for repair.I brought my Passat to Jim’s Bug Center in Waukesha. He did exact diagnosis and found nothing wrong with head and cylinder. The cylinder one misfire was due to fuel injector. I had | Read Full Review

11/29/2022 12:00:00 AM | Google

★★★★★ James Rasmussen

We just brought home our new Jetta & we couldn’t be happier not only with the vehicle, but also the experience! Luis was very knowledgeable about the vehicle & quick to respond to every question! Greg in finance explained all aspects of the price in a way that easy to understand & made the buying process quick & painless. We will def | Read Full Review

11/26/2022 12:00:00 AM | Google

★★★★★ smastalish

Great Car, Great Guy, Get overall couple of car buys! Tony was very helpful to me and family from the first time we met. | Read Full Review

11/25/2022 12:00:00 AM | DealerRater

★★★★★ smastalish

Great Car, Great Guy, Get overall couple of car buys! Tony was very helpful to me and family from the first time we met. | Read Full Review

11/25/2022 12:00:00 AM | Cars.com

★★★★★ Aleah Crawford

The experience was painless. | Read Full Review

11/19/2022 12:00:00 AM | Google

★★★★★ Matthew Larsen

| Read Full Review

11/17/2022 12:00:00 AM | Google

★★★★★ deleontamalia1

I went as a walk in for a check up and oil change. It was very fast service, everyone was so welcoming and nice, they kept me updated on time, it was nice. | Read Full Review

11/16/2022 12:00:00 AM | DealerRater

★★★★★ deleontamalia1

I went as a walk in for a check up and oil change. It was very fast service, everyone was so welcoming and nice, they kept me updated on time, it was nice. | Read Full Review

11/16/2022 12:00:00 AM | Cars.com

★★★★★ Brittany Johns

I bought my car here earlier this year, and just went back for my first oil change. I was able to book an appointment time online, and waited in their well-appointed and welcoming waiting area for the hour or so it took for the oil change, inspection, and car wash. I was very pleased with the service i received- I'm actually looking | Read Full Review

11/11/2022 12:00:00 AM | Google

★★★★★ JULIEREZASH

I only wanted to drop my car off for a next day oil change ! It wasn’t busy at all at 4;00 and they offered to do it then and for it done in a quick manner! Send my ride on his way and I didn’t need to come in to town the following day! Thanks ! Awesome customer service!!!! | Read Full Review

11/9/2022 12:00:00 AM | DealerRater

★★★★★ JULIEREZASH

I only wanted to drop my car off for a next day oil change ! It wasn’t busy at all at 4;00 and they offered to do it then and for it done in a quick manner! Send my ride on his way and I didn’t need to come in to town the following day! Thanks ! Awesome customer service!!!! | Read Full Review

11/9/2022 12:00:00 AM | Cars.com

★★★★★ susan.meinel

Our Service Xpress experience is on Saturdays is always exceptional. Jacob is super helpful and friendly. | Read Full Review

11/7/2022 12:00:00 AM | Cars.com

★★★★★ susan.meinel

Our Service Xpress experience is on Saturdays is always exceptional. Jacob is super helpful and friendly. | Read Full Review

11/7/2022 12:00:00 AM | DealerRater

★★★★★ Brew7s

Boucher VW in Franklin did a fantastic job when repairing my Jetta SportWagen. They finished the job early and lower than the original estimate. | Read Full Review

11/6/2022 12:00:00 AM | DealerRater

★★★★★ Rob

Service director is top notch! Very professional!!! | Read Full Review

11/6/2022 12:00:00 AM | Google

★★★★★ Brew7s

Boucher VW in Franklin did a fantastic job when repairing my Jetta SportWagen. They finished the job early and lower than the original estimate. | Read Full Review

11/6/2022 12:00:00 AM | Cars.com

★★★★★ BJTWRN

Although I had a fairly long wait, the work was done, your staff very professional, as they have been on previous service visits. Totally satisfied with Boucher VW | Read Full Review

11/4/2022 12:00:00 AM | Cars.com

★★★★★ tony@huntsflooring.org

Stopped in for the first oil change for my brand new Atlas. They were able to get me right in and after 45 minutes was promised, my car was ready and washed within 30! A+! | Read Full Review

11/4/2022 12:00:00 AM | Cars.com

★★★★★ tony@huntsflooring.org

Stopped in for the first oil change for my brand new Atlas. They were able to get me right in and after 45 minutes was promised, my car was ready and washed within 30! A+! | Read Full Review

11/4/2022 12:00:00 AM | DealerRater

★★★★★ BJTWRN

Although I had a fairly long wait, the work was done, your staff very professional, as they have been on previous service visits. Totally satisfied with Boucher VW | Read Full Review

11/4/2022 12:00:00 AM | DealerRater

★★★★★ Shripad Kulkarni

It was a very easy car buying experience. I was out the door with a new car in less than an hour. Nick was very supportive and helpful. | Read Full Review

11/3/2022 12:00:00 AM | Google

★★★★★ roberthall0

Great service by friendly people! Enjoyed our 1st experience with Boucher and will come back for future service! | Read Full Review

11/1/2022 12:00:00 AM | DealerRater

★★★★★ Mark G

I’ve dealt with Emanuel in the service department on multiple occasions. He has been consistently helpful and accommodating. | Read Full Review

11/1/2022 12:00:00 AM | DealerRater

★★★★★ Mark G

I’ve dealt with Emanuel in the service department on multiple occasions. He has been consistently helpful and accommodating. | Read Full Review

11/1/2022 12:00:00 AM | Cars.com

★★★★★ roberthall0

Great service by friendly people! Enjoyed our 1st experience with Boucher and will come back for future service! | Read Full Review

11/1/2022 12:00:00 AM | Cars.com

★★★★★ Alex Walker

| Read Full Review

10/31/2022 12:00:00 AM | Google

★★★★★ Privacyconcern

Worst car buying experience ever! He consistently disregarded things I was saying throughout the entire process and never answered questions clearly and directly. I wanted to buy the car in cash that day but he ruined his own deal because of his unprofessionalism. Went to another dealership in another state and worked with someone mo | Read Full Review

10/31/2022 12:00:00 AM | DealerRater

★★★★★ mcollier1112

I really appreciated the promptness and professionalism. Everybody that I interacted with was very pleasant and I was very satisfied with the work that was done | Read Full Review

10/27/2022 12:00:00 AM | DealerRater

★★★★★ mcollier1112

I really appreciated the promptness and professionalism. Everybody that I interacted with was very pleasant and I was very satisfied with the work that was done | Read Full Review

10/27/2022 12:00:00 AM | Cars.com

★★★★★ larryekula

Good service good waiting area prompt delivery and addressed all concerns about my car and the way it drives. | Read Full Review

10/26/2022 12:00:00 AM | Cars.com

★★★★★ skye.swirth

Excellent, sat down and before I knew it my oil change was complete. I wish I remembered his name is service but he was awesome! | Read Full Review

10/26/2022 12:00:00 AM | Cars.com

★★★★★ mcollier1112

The staff I worked with were very nice, very professional, and did a good job | Read Full Review

10/26/2022 12:00:00 AM | Cars.com

★★★★★ mcollier1112

The staff I worked with were very nice, very professional, and did a good job | Read Full Review

10/26/2022 12:00:00 AM | DealerRater

★★★★★ larryekula

Good service good waiting area prompt delivery and addressed all concerns about my car and the way it drives. | Read Full Review

10/26/2022 12:00:00 AM | DealerRater

★★★★★ skye.swirth

Excellent, sat down and before I knew it my oil change was complete. I wish I remembered his name is service but he was awesome! | Read Full Review

10/26/2022 12:00:00 AM | DealerRater

★★★★★ Bob

Service was quick courteous and they took care of me. I will go back next time. | Read Full Review

10/25/2022 12:00:00 AM | DealerRater

★★★★★ Bob

Service was quick courteous and they took care of me. I will go back next time. | Read Full Review

10/25/2022 12:00:00 AM | Cars.com

★★★★★ Happy

I found the experience to be straightforward and transparent. The best car buying transaction so far. Definitely will recommend Tony and Boucher. | Read Full Review

10/21/2022 12:00:00 AM | Cars.com

★★★★★ PANGGAF

Tyler Davis and Phillip an awesome job in helping is thru the process. Shout out to Tyler, always been consistent in communicating and clarifying all our questions. He made it easy for us and stress free. | Read Full Review

10/21/2022 12:00:00 AM | Cars.com

★★★★★ LFCAZARIN01

Good service, good treatment, overall satisfied with service provided, pricing and time to delivered my car | Read Full Review

10/21/2022 12:00:00 AM | Cars.com

★★★★★ PANGGAF

Awesome people! Stress free process when we got our atlas vw. Tyler was honest and willing to with the numbers and terms we can just afford. | Read Full Review

10/21/2022 12:00:00 AM | Cars.com

★★★★★ LFCAZARIN01

Good service, good treatment, overall satisfied with service provided, pricing and time to delivered my car | Read Full Review

10/21/2022 12:00:00 AM | DealerRater

★★★★★ PANGGAF

Awesome people! Stress free process when we got our atlas vw. Tyler was honest and willing to with the numbers and terms we can just afford. | Read Full Review

10/21/2022 12:00:00 AM | DealerRater

★★★★★ PANGGAF

Tyler Davis and Phillip an awesome job in helping is thru the process. Shout out to Tyler, always been consistent in communicating and clarifying all our questions. He made it easy for us and stress free. | Read Full Review

10/21/2022 12:00:00 AM | DealerRater

★★★★★ Happy

I found the experience to be straightforward and transparent. The best car buying transaction so far. Definitely will recommend Tony and Boucher. | Read Full Review

10/21/2022 12:00:00 AM | DealerRater

★★★★★ chuck nowak

| Read Full Review

10/21/2022 12:00:00 AM | Google

★★★★★ abbyscardino

Oil change was fast but didn’t top off fluids like they’re supposed to | Read Full Review

10/20/2022 12:00:00 AM | DealerRater

★★★★★ abbyscardino

Oil change was fast but didn’t top off fluids like they’re supposed to | Read Full Review

10/20/2022 12:00:00 AM | Cars.com

★★★★★ Tim

Friendly, professional service. Tyler took care of the whole process, which was really nice. He was waiting with my new car till I was back from my business trip, which showed good service. Thank you. | Read Full Review

10/17/2022 12:00:00 AM | Cars.com

★★★★★ Tim

Friendly, professional service. Tyler took care of the whole process, which was really nice. He was waiting with my new car till I was back from my business trip, which showed good service. Thank you. | Read Full Review

10/17/2022 12:00:00 AM | DealerRater

★★★★★ Darryl Schaber

| Read Full Review

10/17/2022 12:00:00 AM | Google

★★★★★ LAURAWEYER88

I've already recommended Boucher VW to friends. Tony was great to work with and everyone was friendly and helpful. | Read Full Review

10/15/2022 12:00:00 AM | DealerRater

★★★★★ LAURAWEYER88

I've already recommended Boucher VW to friends. Tony was great to work with and everyone was friendly and helpful. | Read Full Review

10/15/2022 12:00:00 AM | Cars.com

★★★★★ DARRYL

Worked with Emannuel. Very responsive to our needs. We were told that service was scheduling out 10 days but we were leaking coolant. Offered to look at it if we could bring it in. Brought it in that day and by the next morning we knew what was wrong and how to fix. Turned out it was warranty work and it was completed the next day. V | Read Full Review

10/14/2022 12:00:00 AM | Cars.com

★★★★★ DARRYL

Worked with Emannuel. Very responsive to our needs. We were told that service was scheduling out 10 days but we were leaking coolant. Offered to look at it if we could bring it in. Brought it in that day and by the next morning we knew what was wrong and how to fix. Turned out it was warranty work and it was completed the next day. V | Read Full Review

10/14/2022 12:00:00 AM | DealerRater

★★★★★ HAWVERFAM

Service Dept is the best thing about this dealer. Very pleasant, upbeat, clear with expectation. Waiting room is clean, coffee, snack- very comfortable. | Read Full Review

10/12/2022 12:00:00 AM | DealerRater

★★★★★ HAWVERFAM

Service Dept is the best thing about this dealer. Very pleasant, upbeat, clear with expectation. Waiting room is clean, coffee, snack- very comfortable. | Read Full Review

10/12/2022 12:00:00 AM | Cars.com

★★★★★ Geri Lin Gahagan

When I entered the service department of the dealership, I was greeted quickly. And the other service person recognized me immediately, jumped out of his chair with a friendly smile to inform me of vehicle’s prognosis and escorted me to the cashier. Personable people work at Boucher Volkswagen. That’s why I will buy my 3rd vehicle | Read Full Review

10/7/2022 12:00:00 AM | Google

★★★★★ ACOUSTICSZABO

Excellent service from good people who explain service items clearly and don’t try to muddy any details. I’ve always been pleased with this service department and their excellent communication skills and customer service. | Read Full Review

10/5/2022 12:00:00 AM | DealerRater

★★★★★ ACOUSTICSZABO

Excellent service from good people who explain service items clearly and don’t try to muddy any details. I’ve always been pleased with this service department and their excellent communication skills and customer service. | Read Full Review

10/5/2022 12:00:00 AM | Cars.com

★★★★★ Matt K

Great service as usual, I'm really happy every time I come in. Thanks for everything! | Read Full Review

10/4/2022 12:00:00 AM | Cars.com

★★★★★ Matt K

Great service as usual, I'm really happy every time I come in. Thanks for everything! | Read Full Review

10/4/2022 12:00:00 AM | DealerRater

★★★★★ JUSTEN.URBAN

Emanuel has been a great associate to work with. He communicated awesomely through any issues or appointments needed. Always kept us up to date on where things were and gave straight answers. Never tried to up sell anything. Asked what we needed and offered up the options related to needs. Would recommend him to anyone in need of ser | Read Full Review

10/2/2022 12:00:00 AM | DealerRater

★★★★★ JUSTEN.URBAN

Emanuel has been a great associate to work with. He communicated awesomely through any issues or appointments needed. Always kept us up to date on where things were and gave straight answers. Never tried to up sell anything. Asked what we needed and offered up the options related to needs. Would recommend him to anyone in need of ser | Read Full Review

10/2/2022 12:00:00 AM | Cars.com

★★★★★ MZERWINSKI

Excellent service as usual. David and Jason know me and always make my service calls quick and easy. Thanks guys. | Read Full Review

10/1/2022 12:00:00 AM | Cars.com

★★★★★ MZERWINSKI

Excellent service as usual. David and Jason know me and always make my service calls quick and easy. Thanks guys. | Read Full Review

10/1/2022 12:00:00 AM | DealerRater

★★★★★ Tamara Weber

Awesome customer service in the service department. I appreciated the communication in regards to the status of my vehicle while in the shop. | Read Full Review

9/30/2022 12:00:00 AM | Google

★★★★★ warren connor

The service writer was very positive, greeted me with a smile and made the best recommendations for the price | Read Full Review

9/30/2022 12:00:00 AM | Google

★★★★★ Tom

Sales team was fantastic | Read Full Review

9/28/2022 12:00:00 AM | Google

★★★★★ Andy Dineen

Very informative. Timely. Overall a great experience. | Read Full Review

9/28/2022 12:00:00 AM | Google

★★★★★ Tom

| Read Full Review

9/27/2022 12:00:00 AM | Google

★★★★★ SCCOEN

Kept me informed and completed warranty work. Good waiting area and good overall facilities. Professional | Read Full Review

9/24/2022 12:00:00 AM | DealerRater

★★★★★ JAKELLY149

Boucher Franklin provides great service, good communication and prompt attention to requests. Appreciate the customer service. | Read Full Review

9/24/2022 12:00:00 AM | DealerRater

★★★★★ KERSTENSTEPHEN

They are very helpful Do I have to. Do 15 words or will just 10 do? | Read Full Review

9/24/2022 12:00:00 AM | DealerRater

★★★★★ KERSTENSTEPHEN

They are very helpful Do I have to. Do 15 words or will just 10 do? | Read Full Review

9/24/2022 12:00:00 AM | Cars.com

★★★★★ SCCOEN

Kept me informed and completed warranty work. Good waiting area and good overall facilities. Professional | Read Full Review

9/24/2022 12:00:00 AM | Cars.com

★★★★★ JAKELLY149

Boucher Franklin provides great service, good communication and prompt attention to requests. Appreciate the customer service. | Read Full Review

9/24/2022 12:00:00 AM | Cars.com

★★★★★ Alexis

I highly recommend Jamal Jackson! he was WONDERFUL and so helpful, he has stayed in touch with me consistently after my purchase and has answered all of my post purchase questions. I can't thank him enough and absolutely LOVE my new car. | Read Full Review

9/21/2022 12:00:00 AM | Cars.com

★★★★★ Steve

Looking at my receipts for a oil changes throughout the years from getting them done here .My oil change and rotate of tires price has always been around 124.00 with 45 min of labor.This time for the exact same service it took 61.90 in labor and a 159.00 price tag | Read Full Review

9/20/2022 12:00:00 AM | Cars.com

★★★★★ Steve

Looking at my receipts for a oil changes throughout the years from getting them done here .My oil change and rotate of tires price has always been around 124.00 with 45 min of labor.This time for the exact same service it took 61.90 in labor and a 159.00 price tag | Read Full Review

9/20/2022 12:00:00 AM | DealerRater

★★★★★ Tracey T

The coolest dealership that I have EVER went to, the service was fast & accurate. I want to send a shot out to MR. LUIS he is the best to work with time and patience. Thank you Boucher of VW!!! | Read Full Review

9/19/2022 12:00:00 AM | Google

★★★★★ Hank Aaron

| Read Full Review

9/19/2022 12:00:00 AM | Google

★★★★★ Steve H

I located the vehicle on-line prior to any photographs being available. Anthony McBain was kind enough to take videos of the vehicle and immediately send them to me. Within an hour we had verbal agreement on the purchase. The entire car buying experience was great! Anthony knows the products he sells very well. | Read Full Review

9/19/2022 12:00:00 AM | Cars.com

★★★★★ Andy Blochowiak

The staff is top notch. Very knowledgeable and friendly and personable. The prices are fair. Customer service is obviously a priority at this location. | Read Full Review

9/17/2022 12:00:00 AM | Google

★★★★★ Dennis Schmeling

Very happy with the whole transaction | Read Full Review

9/17/2022 12:00:00 AM | Google

★★★★★ Craig Eide

I always feel like I am your favorite customer! | Read Full Review

9/17/2022 12:00:00 AM | Google

★★★★★ FEFI0806

I was treated well and serviced quickly. I was understood and everything was explained in a clear way for me. | Read Full Review

9/16/2022 12:00:00 AM | DealerRater

★★★★★ FEFI0806

I was treated well and serviced quickly. I was understood and everything was explained in a clear way for me. | Read Full Review

9/16/2022 12:00:00 AM | Cars.com

★★★★★ McKenna2422

Service rep lied to me about multiple things. Said my rotors were rusted. They are not. Car actually just got here from Nevada. No salt on those roads. Also said we have to change rotors when brake pads are changed. I ran my own shop for awhile. That’s also a lie. Then he tried scaring me and saying I’ll just pay more in the long run | Read Full Review

9/14/2022 12:00:00 AM | Cars.com

★★★★★ McKenna2422

Service rep lied to me about multiple things. Said my rotors were rusted. They are not. Car actually just got here from Nevada. No salt on those roads. Also said we have to change rotors when brake pads are changed. I ran my own shop for awhile. That’s also a lie. Then he tried scaring me and saying I’ll just pay more in the long run | Read Full Review

9/14/2022 12:00:00 AM | DealerRater

★★★★★ felipe3425

Really nice dealership. Been to a few vw's and I must say it's about the interaction not the building. Your express oil guy remembered me from a year ago. That goes a long way. | Read Full Review

9/13/2022 12:00:00 AM | DealerRater

★★★★★ felipe3425

Really nice dealership. Been to a few vw's and I must say it's about the interaction not the building. Your express oil guy remembered me from a year ago. That goes a long way. | Read Full Review

9/13/2022 12:00:00 AM | Cars.com

★★★★★ DAXTELL0

Wonderful, friendly service. Came in without appointment and was pleasantly impressed with the timely thorough service | Read Full Review

9/12/2022 12:00:00 AM | Cars.com

★★★★★ DAXTELL0

Wonderful, friendly service. Came in without appointment and was pleasantly impressed with the timely thorough service | Read Full Review

9/12/2022 12:00:00 AM | DealerRater

★★★★★ BORICUA2812

Very pleased with the friendly and quick service. I have and will continue to refer Frank Boucher to friends and family. | Read Full Review

9/8/2022 12:00:00 AM | DealerRater

★★★★★ BORICUA2812

Very pleased with the friendly and quick service. I have and will continue to refer Frank Boucher to friends and family. | Read Full Review

9/8/2022 12:00:00 AM | Cars.com

★★★★★ GNEWSOM27

This dealership is always clean and the employee's are very courteous during the service of my vehicle. In addition my oil change was complete sooner than the estimated time I was given, which was a plus for me. | Read Full Review

9/8/2022 12:00:00 AM | Cars.com

★★★★★ GNEWSOM27

This dealership is always clean and the employee's are very courteous during the service of my vehicle. In addition my oil change was complete sooner than the estimated time I was given, which was a plus for me. | Read Full Review

9/8/2022 12:00:00 AM | DealerRater

★★★★★ Ashe

As always, the service team at this location was amazing. David E. was very knowledgeable and friendly. He explained what was going on with my car in a way I could understand lol. He also let me know of a future repair and what to look for so I would be prepared for that when that time comes. | Read Full Review

9/2/2022 12:00:00 AM | DealerRater

★★★★★ Ashe

As always, the service team at this location was amazing. David E. was very knowledgeable and friendly. He explained what was going on with my car in a way I could understand lol. He also let me know of a future repair and what to look for so I would be prepared for that when that time comes. | Read Full Review

9/2/2022 12:00:00 AM | Cars.com

★★★★★ Morgan H

Just purchased a '22 Taos from Boucher Franklin with the help of John. So easy. John offered honest opinions when we were deciding between two cars. He treated us with respect and didn't pretend we didn't know anything or that we knew everything. It was refreshing. No pressure at all. Highly recommend visiting and talking with John a | Read Full Review

9/1/2022 12:00:00 AM | Cars.com

★★★★★ Morgan H

Just purchased a '22 Taos from Boucher Franklin with the help of John. So easy. John offered honest opinions when we were deciding between two cars. He treated us with respect and didn't pretend we didn't know anything or that we knew everything. It was refreshing. No pressure at all. Highly recommend visiting and talking with John a | Read Full Review

9/1/2022 12:00:00 AM | DealerRater

★★★★★ Deante Fields

| Read Full Review

9/1/2022 12:00:00 AM | Google

★★★★★ XKARJOHN

Amazing experience. After having an awful experience at Hall VW, I was ready to get out of VW. Boucher was timely and the most cost effective. So happy to have shopped around and decided to take the extra drive to their location. The shuttle service was top notch and brought me to work. The shuttle goes up to 20 miles and longer if n | Read Full Review

8/31/2022 12:00:00 AM | DealerRater

★★★★★ XKARJOHN

Amazing experience. After having an awful experience at Hall VW, I was ready to get out of VW. Boucher was timely and the most cost effective. So happy to have shopped around and decided to take the extra drive to their location. The shuttle service was top notch and brought me to work. The shuttle goes up to 20 miles and longer if n | Read Full Review

8/31/2022 12:00:00 AM | Cars.com

★★★★★ PAMILLA.MARTINO

They got me right in and they finished everything I needed done in a timely fashion. | Read Full Review

8/30/2022 12:00:00 AM | Cars.com

★★★★★ MTAYWOOD

Experience was very good and reflected a truly customer focus on quality service and motivation to serve. | Read Full Review

8/30/2022 12:00:00 AM | Cars.com

★★★★★ MTAYWOOD

Experience was very good and reflected a truly customer focus on quality service and motivation to serve. | Read Full Review

8/30/2022 12:00:00 AM | DealerRater

★★★★★ PAMILLA.MARTINO

They got me right in and they finished everything I needed done in a timely fashion. | Read Full Review

8/30/2022 12:00:00 AM | DealerRater

★★★★★ Jeremy Bracey

I was advised to purchase new tires because one of the 4 tires was a different size. By purchasing a new tire that would avoid a low-pressure warning. I purchased the new tires and still received a low-pressure warning. :I | Read Full Review

8/28/2022 12:00:00 AM | Google

★★★★★ Jennifer Drossart

Service department professionalism 4, helpfulness, 0. Quality and manufacturing of VW 0. Less than a 6 month old car, full of issues (electronics, transmission, door locks, to name a few) service department has no clue what to do about any of them and refuses to escalate the issues higher even after doing what they requested I do. | Read Full Review

8/25/2022 12:00:00 AM | Google

★★★★★ Kevin Doherty

Friendly, knowledgeable staff | Read Full Review

8/23/2022 12:00:00 AM | Google

★★★★★ Jamie T

great service always | Read Full Review

8/23/2022 12:00:00 AM | Google

★★★★★ John

Horrible experience. Went to another dealership and worked with someone more efficient and effective. Bought a car same day. | Read Full Review

8/23/2022 12:00:00 AM | DealerRater

★★★★★ John

Horrible experience. Went to another dealership and worked with someone more efficient and effective. Bought a car same day. | Read Full Review

8/23/2022 12:00:00 AM | Cars.com

★★★★★ Crystal Wiken

Went in to talk about replacing my mirror on my car. Not only did they replace it right then and there, they did it in 15 minutes! The service advisor make me feel comfortable and taken care of. Best service experience I’ve ever had at a dealer. | Read Full Review

8/22/2022 12:00:00 AM | Google

★★★★★ Richard Berger

Online schedule seems to be a problem to schedule service other than that everything is great ???? | Read Full Review

8/19/2022 12:00:00 AM | Google

★★★★★ George Jones

Great, fast & friendly service at this fine establishment. I'd definitely recommend the service department here. | Read Full Review

8/19/2022 12:00:00 AM | Google

★★★★★ JIMMADER1967

DAVID, my contact person from the VW agency, appeared to be very knowledgeable and very friendl yto me during my recent visit. | Read Full Review

8/19/2022 12:00:00 AM | DealerRater

★★★★★ Phenschel

Fast and painless. Direct and to the point. Included an estimate for the next service (not for the faint of heart, cost wise) and I appreciated the detail. | Read Full Review

8/19/2022 12:00:00 AM | DealerRater

★★★★★ Phenschel

Fast and painless. Direct and to the point. Included an estimate for the next service (not for the faint of heart, cost wise) and I appreciated the detail. | Read Full Review

8/19/2022 12:00:00 AM | Cars.com

★★★★★ JIMMADER1967

DAVID, my contact person from the VW agency, appeared to be very knowledgeable and very friendl yto me during my recent visit. | Read Full Review

8/19/2022 12:00:00 AM | Cars.com

★★★★★ Nathen Kieba

OUT OF STATE, STAY AWAY. only writing this review because ive been getting emails spammed to me to do it, clean dealership that is laid back and non marked up prices, other than that, awful. *I was always going to refinance* put a deposit on a new car that was being delivered and they told me to run my credit to lock in a rate, the | Read Full Review

8/19/2022 12:00:00 AM | Google

★★★★★ JOECVINAR

Boucher provided great service in a timely manner. I will recommend Boucher to my friends and family | Read Full Review

8/17/2022 12:00:00 AM | DealerRater

★★★★★ JOECVINAR

Boucher provided great service in a timely manner. I will recommend Boucher to my friends and family | Read Full Review

8/17/2022 12:00:00 AM | Cars.com

★★★★★ DLGRAHOVAC

Great service and great people that are friendly and helpful! I love the "express service" - I was in and out of there in less than 45 minutes! | Read Full Review

8/16/2022 12:00:00 AM | Cars.com

★★★★★ JUICYMASTAJ

i was in and out in 25 mintues. all i needed was an oil change | Read Full Review

8/16/2022 12:00:00 AM | Cars.com

★★★★★ DLGRAHOVAC

Great service and great people that are friendly and helpful! I love the "express service" - I was in and out of there in less than 45 minutes! | Read Full Review

8/16/2022 12:00:00 AM | DealerRater

★★★★★ JUICYMASTAJ

i was in and out in 25 mintues. all i needed was an oil change | Read Full Review

8/16/2022 12:00:00 AM | DealerRater

★★★★★ Krizelle Garde

I was calling around to see if dealerships around the area have an atlas with specific features I was looking for. When I called Boucher, I got Jimmy on the phone and he was able to check immediately and confirmed availability. Scheduling an appointment to test drive the car was very easy that I was able to get in the next day. My hu | Read Full Review

8/16/2022 12:00:00 AM | Google

★★★★★ Lee Oberhofer

Went in for a battery replacement around 7:40 am. They told me Express Service didn’t open until 8:00 but I would be first. My car was done and washed at about 8:01. Very quick and professional. | Read Full Review

8/16/2022 12:00:00 AM | Google

★★★★★ megan born

| Read Full Review

8/15/2022 12:00:00 AM | Google

★★★★★ BARBPACKERS

Good service - work done in a timely manner - convenient waiting area - and car was washed | Read Full Review

8/15/2022 12:00:00 AM | DealerRater

★★★★★ BARBPACKERS

Good service - work done in a timely manner - convenient waiting area - and car was washed | Read Full Review

8/15/2022 12:00:00 AM | Cars.com

★★★★★ ZIAULMH

Excellent service I live in New York, you are much better than New York dealers | Read Full Review

8/11/2022 12:00:00 AM | Cars.com

★★★★★ ZIAULMH

Excellent service I live in New York, you are much better than New York dealers | Read Full Review

8/11/2022 12:00:00 AM | DealerRater

★★★★★ 4RABEHLS

Great place. Everyone is friendly. Would buy from again. Recommend for a new or used car. | Read Full Review

8/9/2022 12:00:00 AM | DealerRater

★★★★★ Ryanwozniak

Jason in service department was Fantastic, very helpful and very polite! A perfect example of great customer service | Read Full Review

8/9/2022 12:00:00 AM | DealerRater

★★★★★ 4RABEHLS

Great place. Everyone is friendly. Would buy from again. Recommend for a new or used car. | Read Full Review

8/9/2022 12:00:00 AM | Cars.com

★★★★★ Ryanwozniak

Jason in service department was Fantastic, very helpful and very polite! A perfect example of great customer service | Read Full Review

8/9/2022 12:00:00 AM | Cars.com

★★★★★ Nicole Kime

| Read Full Review

8/7/2022 12:00:00 AM | Google

★★★★★ Mary Jenkins

Test drive for total completion of work | Read Full Review

8/5/2022 12:00:00 AM | Google

★★★★★ Vincent Cortez

David my service advisor was very polite and professional. He took the extra time to find a hard to find part. I was also contacted by David with a progress update when the work would be done. | Read Full Review

8/4/2022 12:00:00 AM | Google

★★★★★ MAXINE3

Boucher Volkswagen of Frankling has a wonderful service department. Wish we could get in quicker but not a big deal. | Read Full Review

8/4/2022 12:00:00 AM | DealerRater

★★★★★ MAXINE3

Boucher Volkswagen of Frankling has a wonderful service department. Wish we could get in quicker but not a big deal. | Read Full Review

8/4/2022 12:00:00 AM | Cars.com

★★★★★ Arthur Bollis

| Read Full Review

8/3/2022 12:00:00 AM | Google

★★★★★ MICHAL630

I’ve always received good service at Boucher VW. They seemed busy this time, but I was still in and out in about 45 minutes. The people in the service department are always very attentive and considerate. Thank you! | Read Full Review

8/2/2022 12:00:00 AM | DealerRater

★★★★★ PHILLIP.L.HOLLOWAY

Jacob Wenzel was super helpful and attentive, and my car was done quicker than expected. Service department was excellent! | Read Full Review

8/2/2022 12:00:00 AM | DealerRater

★★★★★ PHILLIP.L.HOLLOWAY

Jacob Wenzel was super helpful and attentive, and my car was done quicker than expected. Service department was excellent! | Read Full Review

8/2/2022 12:00:00 AM | Cars.com

★★★★★ MICHAL630

I’ve always received good service at Boucher VW. They seemed busy this time, but I was still in and out in about 45 minutes. The people in the service department are always very attentive and considerate. Thank you! | Read Full Review

8/2/2022 12:00:00 AM | Cars.com

★★★★★ Shawn Kent

Its just a great place to shop for a vehicle. | Read Full Review

8/1/2022 12:00:00 AM | Google

★★★★★ Tim Matzke

This experience was for a perferation Warranty claim. It was approved by VWOA and after we got the repair scheduled it was done sooner than I was told it would take. | Read Full Review

7/30/2022 12:00:00 AM | Google

★★★★★ junkerjorg

It was a very pleasant experience with the salesman and the vehicle had all the options I was looking for. | Read Full Review

7/30/2022 12:00:00 AM | Google

★★★★★ Dennis Horzewski

| Read Full Review

7/30/2022 12:00:00 AM | Google

★★★★★ Jim Janczak

Not very happy with the reply response to my three phone calls. Not able to talk to the service man who I been working with for years. | Read Full Review

7/29/2022 12:00:00 AM | Google

★★★★★ David

Outstanding service, and great communications! | Read Full Review

7/29/2022 12:00:00 AM | Google

★★★★★ MIJATOVIC025

Good service. Everything done very fast. I didn’t wait to long. Recommend this dealer to other people | Read Full Review

7/27/2022 12:00:00 AM | DealerRater

★★★★★ ANTHONYRAASCH

The Service Department is absolutely the BEST! The friendly and quick. Thank you for the pleasant experience. | Read Full Review

7/27/2022 12:00:00 AM | DealerRater

★★★★★ annmariemorales57

Fast courteous service, friendly associates ready to serve customers making sure all your questions and concerns are taken care of before you leave. | Read Full Review

7/27/2022 12:00:00 AM | DealerRater

★★★★★ PickyPerson7

I have been buying cars since the early 90's. Had lots of bad experiences, some good, and many just OK. So when I am impressed by a dealership and have a good experience, I do not say so lightly. Even in a difficult market, they made my buying experience a good one. Sure it helped they actually had a vehicle I wanted, much less THE v | Read Full Review

7/27/2022 12:00:00 AM | DealerRater

★★★★★ PickyPerson7

I have been buying cars since the early 90's. Had lots of bad experiences, some good, and many just OK. So when I am impressed by a dealership and have a good experience, I do not say so lightly. Even in a difficult market, they made my buying experience a good one. Sure it helped they actually had a vehicle I wanted, much less THE v | Read Full Review

7/27/2022 12:00:00 AM | Cars.com

★★★★★ annmariemorales57

Fast courteous service, friendly associates ready to serve customers making sure all your questions and concerns are taken care of before you leave. | Read Full Review

7/27/2022 12:00:00 AM | Cars.com

★★★★★ ANTHONYRAASCH

The Service Department is absolutely the BEST! The friendly and quick. Thank you for the pleasant experience. | Read Full Review

7/27/2022 12:00:00 AM | Cars.com

★★★★★ MIJATOVIC025

Good service. Everything done very fast. I didn’t wait to long. Recommend this dealer to other people | Read Full Review

7/27/2022 12:00:00 AM | Cars.com

★★★★★ JLAUER1429

Took my car in for an oil change. They were fast, efficient and friendly. Highly recommend. | Read Full Review

7/26/2022 12:00:00 AM | Cars.com

★★★★★ JLAUER1429

Took my car in for an oil change. They were fast, efficient and friendly. Highly recommend. | Read Full Review

7/26/2022 12:00:00 AM | DealerRater

★★★★★ T.J Hernández

Excellent service. | Read Full Review

7/26/2022 12:00:00 AM | Google

★★★★★ Carl Schumacher

| Read Full Review

7/23/2022 12:00:00 AM | Google

★★★★★ WESING

We always appreciate the prompt, courteous service by each member of the team her, from the moment we drive up until heading back home with repairs completed.e | Read Full Review

7/23/2022 12:00:00 AM | DealerRater

★★★★★ WESING

We always appreciate the prompt, courteous service by each member of the team her, from the moment we drive up until heading back home with repairs completed.e | Read Full Review

7/23/2022 12:00:00 AM | Cars.com

★★★★★ Pilot Joe

I haven't seen a scam as bad as this before in the Milwaukee area, never before worse than their price gouging of a USED 2022 Golf R. Kelley Blue Book's recommended values? $46,000 at most, MSRP around $43,000. Boucher's price for a used golf r? $60,000. Absolutely egregious. Don't support or buy from dishonest dealerships like this, | Read Full Review

7/23/2022 12:00:00 AM | Google

★★★★★ PAULPETTED

The service department continues to impress us with professional and friendly customer service. The waiting area is awesome and when needed the shuttle service. Is also excellent. | Read Full Review

7/22/2022 12:00:00 AM | DealerRater

★★★★★ PAULPETTED

The service department continues to impress us with professional and friendly customer service. The waiting area is awesome and when needed the shuttle service. Is also excellent. | Read Full Review

7/22/2022 12:00:00 AM | Cars.com

★★★★★ Steven Gunn

Fast and courteous service as always! Best dealership around for service. Also have an excellent waiting area and shuttle service. | Read Full Review

7/21/2022 12:00:00 AM | Cars.com

★★★★★ Steven Gunn

Fast and courteous service as always! Best dealership around for service. Also have an excellent waiting area and shuttle service. | Read Full Review

7/21/2022 12:00:00 AM | DealerRater

★★★★★ ADIAGRI

Great customer service and I really love my truck . Everyone was welcoming . I would refer to anyone . | Read Full Review

7/14/2022 12:00:00 AM | DealerRater

★★★★★ amjeanschmidt

Tony was great to work with! He was knowledgeable, friendly, and professional. We will be sure to recommend him to family and friends for their vehicle needs! | Read Full Review

7/14/2022 12:00:00 AM | DealerRater

★★★★★ Dave H

Boucher Franklin diagnosed a thermostat housing issue on my VW Alltrack. They did not have the replacement part on hand, but it was installed next day before noon. The service was covered under warranty. I appreciate the quick remediation. Franklin is a little farther than other dealers, but I've had consistent service at this loca | Read Full Review

7/14/2022 12:00:00 AM | Google

★★★★★ amjeanschmidt

Tony was great to work with! He was knowledgeable, friendly, and professional. We will be sure to recommend him to family and friends for their vehicle needs! | Read Full Review

7/14/2022 12:00:00 AM | Cars.com

★★★★★ ADIAGRI

Great customer service and I really love my truck . Everyone was welcoming . I would refer to anyone . | Read Full Review

7/14/2022 12:00:00 AM | Cars.com

★★★★★ Ashlee Dziadosz

Came in to get rid of the WRX and ended up getting rid of my Forester as well. I highly recommend Tyler for sales. Phil was awesome - finance. I am so glad to say I stepped outside of my 4 VW box, tried three other great quality brands - so glad to be back to VW. NO BETTER WAY - BOUCHER!! | Read Full Review

7/9/2022 12:00:00 AM | Google

★★★★★ Andrea Hurst

Went in (at 8:00a.m) to get my oil changed and to change out a flare tire I had. I was asked when I needed the vehicle back, I said ASAP so I walked home since I live close. The service advisor contacted me suggested I get all 4. I thought since he suggested that option, 4 of my tires would be in stock. I said yes, let’s do that. (Wh | Read Full Review

7/9/2022 12:00:00 AM | Google

★★★★★ Chris Rickert

The work that was done was completed as requested. They did advise of additional work that was needed, and that was fine, but I did not appreciate being contacted via email and texting about this work. I would have preferred a phone call so I could discuss the suggested repairs. | Read Full Review

7/8/2022 12:00:00 AM | Google

★★★★★ Dawn Wollert

Wonderful experience from sales team to service team and I LOVE VW! Definitely recommend. | Read Full Review

7/7/2022 12:00:00 AM | Google

★★★★★ RAJSR1

Our service experience at Boucher Volkswagen Marketplace of Franklin has been friendly and rewarding. Jason, David, and Manuel have proved to us that they have extensive knowledge of our service needs. Thank you, for your highly capable staff! | Read Full Review

7/6/2022 12:00:00 AM | DealerRater

★★★★★ MICHAEL_11_11

My service was very professional, detailed and friendly. Customer service was excellent. I bought my Jetta new back in 2014 and had it serviced by Boucher and I'm very satisfied. | Read Full Review

7/6/2022 12:00:00 AM | DealerRater

★★★★★ MICHAEL_11_11

My service was very professional, detailed and friendly. Customer service was excellent. I bought my Jetta new back in 2014 and had it serviced by Boucher and I'm very satisfied. | Read Full Review

7/6/2022 12:00:00 AM | Cars.com

★★★★★ RAJSR1

Our service experience at Boucher Volkswagen Marketplace of Franklin has been friendly and rewarding. Jason, David, and Manuel have proved to us that they have extensive knowledge of our service needs. Thank you, for your highly capable staff! | Read Full Review

7/6/2022 12:00:00 AM | Cars.com

★★★★★ FUADQADEN

Service was great David took care of my vehicle and even tho I was late for my service | Read Full Review

7/1/2022 12:00:00 AM | Cars.com

★★★★★ smiller@ameritech.net

From the time I drove in, I explained what needed to be done to my walk to the waiting area each employee of the delearship welcomed me. Very kind and extremely professional. I was advised about cost involved and expected time for my services. I was contacted 1/2 way through my wait just to advise about steps still needed to be taken | Read Full Review

7/1/2022 12:00:00 AM | Cars.com

★★★★★ FUADQADEN

Service was great David took care of my vehicle and even tho I was late for my service | Read Full Review

7/1/2022 12:00:00 AM | DealerRater

★★★★★ smiller@ameritech.net

From the time I drove in, I explained what needed to be done to my walk to the waiting area each employee of the delearship welcomed me. Very kind and extremely professional. I was advised about cost involved and expected time for my services. I was contacted 1/2 way through my wait just to advise about steps still needed to be taken | Read Full Review

7/1/2022 12:00:00 AM | DealerRater

★★★★★ mitchelp36

I always receive prompt courtesy service when I visit Boucher. I love taking my car in to be serviced. | Read Full Review

6/30/2022 12:00:00 AM | DealerRater

★★★★★ DENCOR83

Great experience!! Top notch dealership. This is where you want to go to buy a Volkswagen. | Read Full Review

6/30/2022 12:00:00 AM | DealerRater

★★★★★ madeline2468

Very thorough and detailed work with friendly technicians. We had great customer service and the facility was very clean. | Read Full Review

6/30/2022 12:00:00 AM | DealerRater

★★★★★ mitchelp36

I always receive prompt courtesy service when I visit Boucher. I love taking my car in to be serviced. | Read Full Review

6/30/2022 12:00:00 AM | Cars.com

★★★★★ madeline2468

Very thorough and detailed work with friendly technicians. We had great customer service and the facility was very clean. | Read Full Review

6/30/2022 12:00:00 AM | Cars.com

★★★★★ DENCOR83

Great experience!! Top notch dealership. This is where you want to go to buy a Volkswagen. | Read Full Review

6/30/2022 12:00:00 AM | Cars.com

★★★★★ gside02

Great service and all work was done according to plan. Nice waiting are as well. | Read Full Review

6/29/2022 12:00:00 AM | Cars.com

★★★★★ gside02

Great service and all work was done according to plan. Nice waiting are as well. | Read Full Review

6/29/2022 12:00:00 AM | DealerRater

★★★★★ RunDLL32

| Read Full Review

6/29/2022 12:00:00 AM | Google

★★★★★ Quattro13

Tried to sell me car for 10gs over msrp. Boucher vw are crooks. Bought cars there before also | Read Full Review

6/28/2022 12:00:00 AM | DealerRater

★★★★★ Quattro13

Tried to sell me car for 10gs over msrp. Boucher vw are crooks. Bought cars there before also | Read Full Review

6/28/2022 12:00:00 AM | Cars.com

★★★★★ cjohnson0625

The staff is welcoming and wonderful. The service is done correctly the first time and the building is very clean. To sum it all up, it's a very respectful dealership. | Read Full Review

6/25/2022 12:00:00 AM | Cars.com

★★★★★ DJURDJA3300

Great service. Took ver good care of me and helped me out as I am not very knowledgeable about cars. Splendid service. | Read Full Review

6/25/2022 12:00:00 AM | Cars.com

★★★★★ DJURDJA3300

Great service. Took ver good care of me and helped me out as I am not very knowledgeable about cars. Splendid service. | Read Full Review

6/25/2022 12:00:00 AM | DealerRater

★★★★★ cjohnson0625

The staff is welcoming and wonderful. The service is done correctly the first time and the building is very clean. To sum it all up, it's a very respectful dealership. | Read Full Review

6/25/2022 12:00:00 AM | DealerRater

★★★★★ 165044

Jason and the staff of the service department do a great job in taking care of the customer vehicles we drop off for service. Keep up the great work! -Carmax-Waukesha | Read Full Review

6/23/2022 12:00:00 AM | DealerRater

★★★★★ 165044

Jason and the staff of the service department do a great job in taking care of the customer vehicles we drop off for service. Keep up the great work! -Carmax-Waukesha | Read Full Review

6/23/2022 12:00:00 AM | Cars.com

★★★★★ Bob

It was a great visit will definitely go back to them. And they were very thorough. | Read Full Review

6/22/2022 12:00:00 AM | Cars.com

★★★★★ Bob

It was a great visit will definitely go back to them. And they were very thorough. | Read Full Review

6/22/2022 12:00:00 AM | DealerRater

★★★★★ whiskyogi

Prior to coming here, we had done research as we were looking for a specific vehicle. We had spoke with Anthony briefly on the phone of the availability, etc. The whole process and transaction in person with Anthony and the rest of the team at Boucher VW was very pleasant. Anthony was very personable and easy to work with. The positi | Read Full Review

6/21/2022 12:00:00 AM | DealerRater

★★★★★ whiskyogi

Prior to coming here, we had done research as we were looking for a specific vehicle. We had spoke with Anthony briefly on the phone of the availability, etc. The whole process and transaction in person with Anthony and the rest of the team at Boucher VW was very pleasant. Anthony was very personable and easy to work with. The positi | Read Full Review

6/21/2022 12:00:00 AM | Cars.com

★★★★★ Lamont Westmoreland

While negotiating down payment/cost of vehicle/service contract (warranty) with finance department - they definitely hid the cost of the warranty. Very strategically. One I realized the cost of it was more than what I was told (once I got my first bill) I reached out to GM - as it left a sour taste in my mouth. After weeks of not hea | Read Full Review

6/18/2022 12:00:00 AM | Google

★★★★★ KKRN16

We used the service department and e erroneously has always been professional and informative regarding what work needs to be completed on my car | Read Full Review

6/17/2022 12:00:00 AM | DealerRater

★★★★★ KKRN16

We used the service department and e erroneously has always been professional and informative regarding what work needs to be completed on my car | Read Full Review

6/17/2022 12:00:00 AM | Cars.com

★★★★★ CSK7511

By far the best car purchase and ownership experience I have ever had. I’ve had my car for 5 years. I would buy here again and I will continue to have my car serviced here. I am great full for your GREAT BOUCHER VW FRANKLIN TEAM!!! | Read Full Review

6/16/2022 12:00:00 AM | Cars.com

★★★★★ CSK7511

By far the best car purchase and ownership experience I have ever had. I’ve had my car for 5 years. I would buy here again and I will continue to have my car serviced here. I am great full for your GREAT BOUCHER VW FRANKLIN TEAM!!! | Read Full Review

6/16/2022 12:00:00 AM | DealerRater

★★★★★ Carol Hanke

Sadly,I was shocked after having had a reasonable quote for a repair, suddenly I was told as the repair was being done another part suddenly "became broken " for which I am now responsible. Including the cost of the part and the labor. Needless to say none of this was in our cost analysis, but let's look at this....... a clip Cost | Read Full Review

6/16/2022 12:00:00 AM | Google

★★★★★ Amy Adamson

Excellent customer service! David was great with letting me know how my routine maintenance and add-ons were going each step of the way. My car was clean and ready to go when promised! I am so happy with the purchase of my Beetle and all service since then! Thanks, Boucher! | Read Full Review

6/14/2022 12:00:00 AM | Google

★★★★★ SWANGJEN

Always great service and not a long wait time for oil change.. and nice to get a car wash:) | Read Full Review

6/14/2022 12:00:00 AM | DealerRater

★★★★★ SWANGJEN

Always great service and not a long wait time for oil change.. and nice to get a car wash:) | Read Full Review

6/14/2022 12:00:00 AM | Cars.com

★★★★★ GENEVIEVESTOLLENWERK

Have been coming here for years. Good service and easy to schedule appointments or walk ins | Read Full Review

6/13/2022 12:00:00 AM | Cars.com

★★★★★ GENEVIEVESTOLLENWERK

Have been coming here for years. Good service and easy to schedule appointments or walk ins | Read Full Review

6/13/2022 12:00:00 AM | DealerRater

★★★★★ Kim McCarthy

Boucher Volkswagen of Franklin has customer service first. Keeps communication about repairs on going and fair costs. Trust them with my 2007 Eos | Read Full Review

6/12/2022 12:00:00 AM | Google

★★★★★ Zack Kempken

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6/9/2022 12:00:00 AM | Google

★★★★★ andrewmburu

Boucher Volkswagen is very friendly. I had my car service while I waited. I like how they keep me updated on what they plan to do. | Read Full Review

6/9/2022 12:00:00 AM | DealerRater

★★★★★ andrewmburu

Boucher Volkswagen is very friendly. I had my car service while I waited. I like how they keep me updated on what they plan to do. | Read Full Review

6/9/2022 12:00:00 AM | Cars.com

★★★★★ jpk3444

No waiting. Answered all my questions about the new car. Didn't take long at all. | Read Full Review

6/8/2022 12:00:00 AM | Cars.com

★★★★★ jpk3444

No waiting. Answered all my questions about the new car. Didn't take long at all. | Read Full Review

6/8/2022 12:00:00 AM | DealerRater

★★★★★ Mark G

I was helped by Emmanuel Garcia during my drive-in service. He was knowledgeable, friendly, and informative. Service was quick and completed under the estimated time. | Read Full Review

6/7/2022 12:00:00 AM | DealerRater

★★★★★ Megan Conway

I highly recommend Anthony! I just bought a new car from him and he was great. Very knowledgeable and friendly. I am loving my new Atlas!!! | Read Full Review

6/7/2022 12:00:00 AM | Google

★★★★★ Stacy Yocum

Always great service | Read Full Review

6/7/2022 12:00:00 AM | Google

★★★★★ Mark G

I was helped by Emmanuel Garcia during my drive-in service. He was knowledgeable, friendly, and informative. Service was quick and completed under the estimated time. | Read Full Review

6/7/2022 12:00:00 AM | Cars.com

★★★★★ AXMANE

It is always a pleasure to go there. They are invariably very helpful and pleasant. | Read Full Review

6/5/2022 12:00:00 AM | Cars.com

★★★★★ CHMIKAUD

I have my VW serviced here. Just the recommendations but this time I had a leaky tire. Tire ordered, there when promised, put on quickly. Jacob kept me updated. | Read Full Review

6/3/2022 12:00:00 AM | Cars.com

★★★★★ Adam Doty

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6/3/2022 12:00:00 AM | Google

★★★★★ CHMIKAUD

I have my VW serviced here. Just the recommendations but this time I had a leaky tire. Tire ordered, there when promised, put on quickly. Jacob kept me updated. | Read Full Review

6/3/2022 12:00:00 AM | DealerRater

★★★★★ STEPHEN.TEPLIN

Boucher VW was beyond professional and provided wonderful communication throughout the entire car buying process. | Read Full Review

6/2/2022 12:00:00 AM | DealerRater

★★★★★ STEPHEN.TEPLIN

Boucher VW was beyond professional and provided wonderful communication throughout the entire car buying process. | Read Full Review

6/2/2022 12:00:00 AM | Cars.com

★★★★★ Karla Hernandez

Took in my car for a idle problem and was charged $800 Two weeks later the car starts doing the same thing I called and took it in and now they’re saying I need a new motor. I took it somewhere else and it was my spark plugs which Volkswagen claimed to have fixed This whole time they didn’t do anything but change my battery. I reques | Read Full Review

6/1/2022 12:00:00 AM | Google

★★★★★ e mar

Went in for express service without an appointment and my car was done in 1 hour and 15 minutes which was great. | Read Full Review

5/30/2022 12:00:00 AM | DealerRater

★★★★★ e mar

Went in for express service without an appointment and my car was done in 1 hour and 15 minutes which was great. | Read Full Review

5/30/2022 12:00:00 AM | Cars.com

★★★★★ Timothy Stull

Mike Streff was an awesome sales rep! Finance made the deal go smooth. Hats off to great experience! | Read Full Review

5/27/2022 12:00:00 AM | Google

★★★★★ cdaughertyjr

I had a great experience, they picked me up and dropped me off from my service | Read Full Review

5/20/2022 12:00:00 AM | DealerRater

★★★★★ FOURGSONS

We have purchased 9 cars from Jamal J. and Boucher VW! We are always well taken care of by the sales, finance and service team. | Read Full Review

5/19/2022 12:00:00 AM | DealerRater

★★★★★ Michael Johnson

I ordered a 2022 Jetta Sport 6MT in February, and it was here the first week of May. Tony always kept me up to date throughout the whole process, and was incredibly personable. When the day came to pick up the Jetta, everyone was super friendly and fantastic to work with. As for the Jetta itself? It is already far and away the be | Read Full Review

5/19/2022 12:00:00 AM | Google

★★★★★ Jim Janczak

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5/18/2022 12:00:00 AM | Google

★★★★★ Micaelyn McCann

Very pleased with my experience here. Jacob was super helpful and kind when helping me! Very much appreciated! | Read Full Review

5/16/2022 12:00:00 AM | Google

★★★★★ batoulj

Tony was great to work with! This was my first ever vehicle purchase and am really happy that I got to work with a great salesman. He was very low pressure, which I appreciated, and was very informative during the entire process. I was in a time crunch to purchase a vehicle, and in this world of car shortages Tony was able to find me | Read Full Review

5/16/2022 12:00:00 AM | DealerRater

★★★★★ denise89

If you have to buy from a dealer go with Jamal! He's a great guy, very knowledgeable, so nice, really friendly! The dealership on the other hand..... was clean that's about all I can say nice for the dealership it's self. The process in how they deal with customers buy/leasing a car is going by the wayside. My husband and I will not | Read Full Review

5/16/2022 12:00:00 AM | DealerRater

★★★★★ NICOLE.DUEHOLM

Tony went out of his way to find the exact car I was looking for. He did a trade to get the vehicle and even came in on his day off to finalize the paperwork. Definitely recommend Tony and this dealership! | Read Full Review

5/13/2022 12:00:00 AM | DealerRater

★★★★★ Nathan reich

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5/13/2022 12:00:00 AM | Google

★★★★★ Christopher Dostal

Very pleased with my recent new vehicle purchase experience at Boucher. The sales staff kept me well informed of incoming stock for the vehicle I was interested in at a time when car availability was limited due to the chip shortage. Once they found the car that I was interested in they facilitated a chance to test drive and look i | Read Full Review

5/12/2022 12:00:00 AM | Google

★★★★★ KEVINSFOLEY.KF

We've taken our 2005 Jetta with 250,000+ miles to this dealer for service since new. Work has always been done properly and in a more than reasonable length of time. Any recommended work has always been fully explained. Frequent availability of promotional service discount coupons is a big plus. | Read Full Review

5/12/2022 12:00:00 AM | DealerRater

★★★★★ heri101

Price was reasonable, was completed within an acceptable time, was advice in a timely manner the work that needed to be perform. Overall excellent service | Read Full Review

5/11/2022 12:00:00 AM | DealerRater

★★★★★ MARKTOETZ19

Very professional. Honest!! Great communication through entire service. Very clean environment. Always on time with services performed!! | Read Full Review

5/11/2022 12:00:00 AM | DealerRater

★★★★★ MICK2CONNOR

Very pleasant staff that explained everything on my service visit and gave me a detailed explanation on the work performed | Read Full Review

5/9/2022 12:00:00 AM | DealerRater

★★★★★ JOE@TILLENTERPRISES.COM

Emmanuel in service went above and beyond to find discounts and lower prices on the extensive repairs we had on our older model VW. | Read Full Review

5/7/2022 12:00:00 AM | DealerRater

★★★★★ TAZR5500

Anthony McBain is the reason we returned to Boucher Volkswagen. I love my new SUV. He took time with us and showed us all the features of our new SUV. He is personable and made the transaction easy. Thanks Anthony!! | Read Full Review

5/7/2022 12:00:00 AM | DealerRater

★★★★★ DENETA_HARRINGTON

Very knowledgeable about car and customer service friendly! Will come again! Thanks From me and My Beetle! | Read Full Review

5/6/2022 12:00:00 AM | DealerRater

★★★★★ Pedro Rivas

-DO NOT COME HERE FOR REPAIRS- This place is ridiculous on the price gouging. Tried charging me $258 for some spark plugs?? Also, I went here last year about hearing something rattling underneath my car, they claimed to hear nothing, told them to check again, then claimed it was my Front Sway Bar Links. Got that fixed but still heard | Read Full Review

5/6/2022 12:00:00 AM | Google

★★★★★ DREWDINEEN

They did a great job with getting my car serviced. Fast, friendly and affordable. Definitely a great place to purchase a vehicle. | Read Full Review

5/5/2022 12:00:00 AM | DealerRater

★★★★★ JONKLOTH

Got very personal service from Jacob. He worked with me to schedule a perfect time and communicated with me during the whole process. It was appreciated! | Read Full Review

5/4/2022 12:00:00 AM | DealerRater

★★★★★ JWOPPERT96

Prices were fair for how the market is and easy to work with. Was in and out of there faster than any other dealer with making a purchase | Read Full Review

5/3/2022 12:00:00 AM | DealerRater

★★★★★ Taimuraz Khetagurov

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5/3/2022 12:00:00 AM | Google

★★★★★ Tiffany Kowieski

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5/2/2022 12:00:00 AM | Google

★★★★★ JJVERBOS

Quality work done and very helpful friendly people every step of the way. Work was completed early. | Read Full Review

5/2/2022 12:00:00 AM | DealerRater

★★★★★ privacyneeded.noshare.please

It has been a great pleasure to work with Nick I. in sales and Andrew P. in finance. Responsive in communications, personable, and professional. They had the paperwork and the car ready for a smooth transaction. Thank you all the way from Texas. | Read Full Review

5/1/2022 12:00:00 AM | DealerRater

★★★★★ JOSEPHKREJCI488

Alway helpfully, it is a pleasure visiting your shop. I like my VW golf very much. | Read Full Review

4/29/2022 12:00:00 AM | DealerRater

★★★★★ rlspang

Always awesome - good communication- - they always try to answer your questions and resolve quickly! Thanks | Read Full Review

4/27/2022 12:00:00 AM | DealerRater

★★★★★ DLOBNER59

Explained everything well, was allowed to make informed choices, work was completed an hour ahead of planned | Read Full Review

4/27/2022 12:00:00 AM | DealerRater

★★★★★ DONNA_ELMER

Great service! Disappointed having to leave the car over the week-end. No offer of loaner use. | Read Full Review

4/27/2022 12:00:00 AM | DealerRater

★★★★★ annmariemorales57

Excellent customer service, courteous and friendly staff. Nice waiting area for customers with beverages offered, clean and comfortable. | Read Full Review

4/26/2022 12:00:00 AM | DealerRater

★★★★★ PATTI.KROBER

Friendly, accomodating and honest. I love that I've been coming here for over 8 years and the same people work behind the service desk. That says a lot about working for the company. Whether they do or not, they always seem to acknowledge me in a way that they know I'm a regular customer. | Read Full Review

4/26/2022 12:00:00 AM | DealerRater

★★★★★ EMILY

Boucher Volkswagen Marketplace of Franklin consistently provides swift and high quality service. Everyone I’ve consulted is very friendly and professional. | Read Full Review

4/22/2022 12:00:00 AM | DealerRater

★★★★★ GAMISIASZEK

Excellent service, always. Your salesmen deserve the highest praise and so does my Finance Department. Especially John, Jamal, and Brian!!!! | Read Full Review

4/22/2022 12:00:00 AM | DealerRater

★★★★★ Richard G.

Went to pick up a part ordered and was very easy. Dealership empty and got part right away. Good service. | Read Full Review

4/21/2022 12:00:00 AM | Google

★★★★★ JENNIFER91

Had a great experience drove out from Oconomowoc to give you guys a try you have a new customer in me | Read Full Review

4/20/2022 12:00:00 AM | DealerRater

★★★★★ Matt Forst

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4/19/2022 12:00:00 AM | Google

★★★★★ ELEPHANT0

My family continues to buy and service or vehicles with Buoucher because we have always been well satisfied with product, service and personnel. This is our first purchase in Franklin all prior purchases were at Racine dealership. Michael Tillman did such a good job with the sale I stayed with him on purchase. | Read Full Review

4/16/2022 12:00:00 AM | DealerRater

★★★★★ blondees58

The service staff was great, letting me know what was going on with my vehicle, giving me a ride home while my vehicle was being repaired and picking me up again when the repairs were finished. The shuttle driver (Steve) was great | Read Full Review

4/14/2022 12:00:00 AM | DealerRater

★★★★★ Atlas Owner

Was a great experience. Was meet by Jason Z as soon as I drove in. The oil & filter change plus tire rotation work was to take about 1 hr. and it was completed in less than 1 hour. Jason was very friendly and explained what was going to be done and how long the work would take, and he was right. The waiting area was clean and will st | Read Full Review

4/13/2022 12:00:00 AM | DealerRater

★★★★★ LEVI.KROHN

always had a great experience, from parts to service to sales, overall a great place | Read Full Review

4/12/2022 12:00:00 AM | DealerRater

★★★★★ christinebudnik58

Easy to schedule appointment and car was in and out when I wanted and needed it. | Read Full Review

4/11/2022 12:00:00 AM | DealerRater

★★★★★ Steven Gunn

Best service around! All the staff is great including the shuttle driver named Steve. I will definitely be back! | Read Full Review

4/7/2022 12:00:00 AM | DealerRater

★★★★★ SAMYACKEL

Came in bought the car I was looking at and left. Went fine, but if you can't sell a car in this market you should probably look for a different job. | Read Full Review

4/7/2022 12:00:00 AM | DealerRater

★★★★★ BOBLUDWIGTOSA

Price is very sad, service excellent, finished early very happy in the end- thank you very much and I will be back | Read Full Review

4/6/2022 12:00:00 AM | DealerRater

★★★★★ msfoley

Pretty quick in/out service. They do a great job! thank you, really appreciate it | Read Full Review

4/6/2022 12:00:00 AM | DealerRater

★★★★★ NKOCH16

Fast service for an oil change and tire rotation. Friendly and professional staff. Would highly recommend. | Read Full Review

4/1/2022 12:00:00 AM | DealerRater

★★★★★ MIKE

They noticed an issue while doing an oil change. Parts ordered and car ready same day. Lifesavers! Thanks you Boucher VW Service! | Read Full Review

4/1/2022 12:00:00 AM | DealerRater

★★★★★ ISH6JJ

They were prompt and courteous upon entering. The waiting room was well start I personally enjoyed the muffins. | Read Full Review

3/31/2022 12:00:00 AM | DealerRater

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