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★★★★★ Jordan Gallant

Had an inspection and got my battery replaced, had a good experience! They included a video during the inspection to explain what they were seeing which I found super helpful | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Todd Kammerzelt

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4/16/2026 12:00:00 AM | Google

★★★★★ Leah Terry

We had a fantastic experience. We were traveling through Madison and our Atlas's low oil light came on. Scott Fransee helped us out! He stopped everything he was doing to get us on the road, even washed our car! Plus gave us fantastic recommendations for places to check out! | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Jenna Sommers

I just want to say this entire experience from start to finish was the best I could have ever imagined! From the moment I walked in until I left with my new car, everything was easy, fast and the best customer service I have ever had while purchasing a vehicle. Melissa, Alec and Quinn were quite the trio team! The attention to detail | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Jason Schelb

Very helpful Gave us a rental car. Text info regarding repairs very convenient | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Queenmequeen 31

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3/15/2026 12:00:00 AM | Google

★★★★★ Jet Sky

If the Academy at the Oscars were giving an award for “The worst car dealership for bad customer experience and shady customer dealing”, the award, in my view, would go to Zimbrick Volkswagen of Madison! Yesterday, I had a very disappointing and concerning experience with this dealership. I called about a vehicle listed on their webs | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Kendall Schneider

I didn't plan on having a little mishap but accidents do happen. I'm very pleased with the workmanship and follow up with my car in progress. I didn't even recognize my 2 year old Tiguan sitting in the bay! I don't plan on having anymore mishaps but I'll surely bring it back to Zimbrick Volkswagen. Thanks for the great service! | Read Full Review

3/13/2026 12:00:00 AM | Google

★★★★★ Mary Greenberg

Trish and the entire service team at the VW Stoughton Rd location provide top notch service. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Roger Meeker

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3/12/2026 12:00:00 AM | Google

★★★★★ Christin Strong

Always a good experience. The staff are very kind and helpful, explain things clearly, and haven’t pushed to buy things only offered what might be good to do and why it’s recommended. | Read Full Review

3/11/2026 12:00:00 AM | Google

★★★★★ Jane Doe

Calibrated my front assist satisfactorily but then told me I need new rear differential because mechanic drove it and claimed it sounded like bearings were going out. There is absolutely no indications that the rear differential is failing at 130,000 miles. Their written record did not include if VW was placed on a lift, or if the f | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Chris Hinrichs

Excellent experience over all | Read Full Review

3/8/2026 12:00:00 AM | Google

★★★★★ Tayo A

The representative were very courteous and professional. Took the time to explain what was going on with my car and provided recommendations. | Read Full Review

3/8/2026 12:00:00 AM | Google

★★★★★ Tanner Robertson

Replaced my wipers in about 30 minutes for $60, no complaints. | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Penny Novak

Did a in complete job | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Sharmaria Russell

First let me say, THANK YOU!! Zimbrick Volkswagen is by far the best in customer service and I appreciate everything they did. They were prompt in assessing my vehicle, they made sure that I had an open line of communication and they were experts at diagnosing the problem. They finished my vehicle quickly and made sure I was happy wi | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Shawn Thiermann

Laid back friendly atmosphere a pleasure to buy cars from them ?? | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Tony Koberstein

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3/1/2026 12:00:00 AM | Google

★★★★★ Morgan Eaton

They worked well and fast, but they unplugged my dash cam without telling me and forgot to plug it back in. Not sure what they did to my vehicle to warrant unplugging my dash cam, or why they decided to leave it unplugged. I only noticed it 300miles later. | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Kevin Wittwer

Very professional and helpful. Great work | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Ava Weir

Came from Janesville after reading reviews for Boucher Volkswagen of Janesville for a service and the process was fast and efficient. | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Mark Anderson

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2/28/2026 12:00:00 AM | Google

★★★★★ Eric Ochieng

It felt good not being greeted with a deep sigh and overwhelm. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Jason L

I took my VW in for the 10k service. The service advisor Zion was very professional. The service was performed in a very timely manner. I highly recommend this dealership. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ James Nienhuis

No one likes the cost and anxiety of service on your car; nevertheless , Zimbrick VW east has outstanding personnel to help and the timely repairs made it all worthwhile . great service. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Jessica Peterson

Fantastic service visit. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Jim Larson

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2/26/2026 12:00:00 AM | Google

★★★★★ Charity Schmidt

Zimbrick is always fantastic in working with my car issues in a timely manner, convenient with my schedule. And they are always thorough with their work. I appreciate the staff,- they are both knowledgeable and nice to work with. Shout out to Rob Miller, he is always incredibly helpful! | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Wesley lin

Nice staff | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Terri K Albright

I feel so much better today after your very thorough inspection. I finally KNOW what is wrong with my vehicle. At this point I am looking to replace the motor as soon as I can work it out financially. Everyone involved with my situation was very helpful!! From the parts guy, to the mechanic who went above and beyond to explain things | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Sandra Masche

As always, it’s a pleasure to stop by Zimbrick on Stoughton Rd to have my vehicle serviced. The same friendly faces provide explanations and services. It’s always a pleasure to relax while my vehicle appointment is completed. Zimbrick showrooms and facilities are spotless and as welcoming as the staff!! It’s like visiting Famil | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Nikola Tomev

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2/24/2026 12:00:00 AM | Google

★★★★★ SB Bell

Fantastic service! Easy scheduling, they were ready for me when I arrived. They had a loaner car all set for me. The whole process couldn't have been any easier. They kept me updated via a phone call and the check out process was seamless. Very happy with these guys. | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Ted Fisher

Fast service, vehicle washed, priced right. Been using them for 10 years and 197,000 miles. | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Dar Boyer

everyone there was so polite and friendly. I picked up my car. It was spotless just like I like to have it picked up when I leave the service department thank you thank you thank you. They did an amazing job when I’m extremely picky. | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ Aaron Pfeifer

I cannot thank Quinn enough for his work in getting my wife and I into a new Tiguan. He was very professional, kind and easy to work with. We have never had a bad experience with this dealership. | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Vanessa Buteyn

Fast and great service! | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Sam Nelsen

Service department kept me informed and was helpful throughout the process. | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Jan Daggett

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2/20/2026 12:00:00 AM | Google

★★★★★ Gerard Runde

11/14/2023 Zimbrick Volkswagen East is a great place to do business. They're always kind, fair, considerate and fast. Thank you for all you've done for me! Sincerely, Gerard | Read Full Review

2/19/2026 12:00:00 AM | Google

★★★★★ craig williams

Great company. Great personnel. Great product. | Read Full Review

2/19/2026 12:00:00 AM | Google

★★★★★ Ms. Ratliffe

The young man was knowledgeable and friendly, great service and kudos to Zion. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Carolyn Virginia

I’ve been going to Zimbrick VW for more than 10 years. I find their prices reasonable but, what keeps me going back is their exceptional customer service! I trust their mechanics, the reps explain things well; I really feel like we’re a team working together. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Bill Schmitz

The service express department is the best! | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Cain Rinkoski

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2/13/2026 12:00:00 AM | Google

★★★★★ Corie Aschliman

Great experience, VW team was helpful and very friendly. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Paulin Pgandjui

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2/13/2026 12:00:00 AM | Google

★★★★★ Jon Richardson

Casey, and the service team are always great. Fast and friendly service. I would highly recommend Zimbrick service department. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Cathy Moore

I took my Tiguan in for its yearly checkup. I also had four extra questions I needed help with. They took the time to answer all of my questions. They even washed my car when I was initially told the temperature was too cold to wash it. They kept it warm in the garage for me. How special is that? I was very pleased with their excelle | Read Full Review

2/12/2026 12:00:00 AM | Google

★★★★★ David Dietz

I really like the communication they provide. | Read Full Review

2/12/2026 12:00:00 AM | Google

★★★★★ Dan F. Johnson

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2/6/2026 12:00:00 AM | Google

★★★★★ Julie Stafford

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2/6/2026 12:00:00 AM | Google

★★★★★ Melissa Schleder

Great service! | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Mrs Dixon

I had a great experience purchasing a vehicle from them. Quinn, Rob, and Bill were great to work with and made sure I was happy with the purchase. | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Cinda Harris

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2/6/2026 12:00:00 AM | Google

★★★★★ Deb Kluge

Very welcoming environment...super friendly and very helpful . Definitely bringing my vehicle back thete for its service ! | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Coyote

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2/6/2026 12:00:00 AM | Google

★★★★★ jack delpizzo

The Zimbrick Body Shop was easy to work with and performed excellent quality work. | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Monica Brist

Consistently excellent service. Always friendly. Thorough without “upselling”. Sales department is professional and anxious to find a good match for my family. Top notch staff all around at this location. I always shop Zimbrick VW east side Madison | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Suzanne Blair

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1/30/2026 12:00:00 AM | Google

★★★★★ Eric Dillie

Very professional service. I came in for a recall and that went great. They inspected my car, gave me full report of their findings with no pressure to do any additional work. And my fluids were topped off! I will definitely be returning. | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Kaylee Litchfield

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1/30/2026 12:00:00 AM | Google

★★★★★ dean miller

Always exceptional service provided here. 20k maintenance for this visit and was completed 30 minutes sooner than expected. Great job! | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Steve Koston

As always Casey in service was professional, friendly, and did an outstanding job. Casey really cares about your experience at Zimbrick VW East. I would highly recommend this dealership. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Jessica Wardour

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1/27/2026 12:00:00 AM | Google

★★★★★ Bernardo Ugalde

Great service | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Karen Womack

Zimbrick continues to be awesome. I bought my 1st VW because of the great service. I bought my 2nd VW for the same reason. I also love my Tiguan!?? | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Cheryl Kroll

Got message on car data that 3V battery low. Stopped by VW & crew tested battery which was low. They replaced battery same day & I left w job completed in 1 hour. Thanks for prompt service. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Willie Garrette

My first time was a really great experience. I pulled front of the garage door and a service person came out immediately to see what I wanted. I said an oil change and tire rotation and he motioned for me to pull and waited for me to exit my care. He then stopped at his service desk and said his name was Casey. My care is a 2024 V | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Quinton Schuchardt

Great communication and outstanding service. Dana was fantastic. Thank your crew for making my daughter's dream car safe to drive ?? | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Monalissa

Great experience at Zimbrick Volkswagen of Madison. They honored the warranty on my dashboard repair without any issues, were very upfront about the process and timing since the part had to be ordered, and the staff was friendly and helpful. My car was returned clean and in great shape. Highly recommend. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Laurie Trevorrow

Excellent and friendly service | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Nola Walker

Timely, professional, courteous, knowledgeable, reliable, and honest. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Kathy Lange

All staff were friendly and helpful. They found the nail in my tire. They got me in right away, fixed it, and I was on the road again. Thank you for the quick service! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Barry Hansen

Great service as always | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Lindsey Skibsrud

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1/27/2026 12:00:00 AM | Google

★★★★★ Ryan Hettinger

Quinn and Rob were the dream team. Getting me in and out quickly even with a trade in and a tall ask to beat external financing. They both exceeded everything I was looking for--and on a Saturday none the less. Would definitely recommend reaching out to Quinn if you're looking to test drive or look at any Volkswagen! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Valon Zekolli

Rob, provided outstanding customer care—professional, friendly, and knowledgeable. He kept me informed throughout the service process and made everything easy and stress-free. Truly a great experience. Highly recommend asking for Rob. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Barbara Warmka

The service department was very courteous, and professional. The service was done in the expected time frame. Very happy with my overall experience. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ edita logan

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1/27/2026 12:00:00 AM | Google

★★★★★ Edee Zukowski

Car was ready on schedule. Drop off and pick up was a breeze. No complaints. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Ashleigh Morrow

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1/27/2026 12:00:00 AM | Google

★★★★★ Susan Polzin

From little things to bigger things, Zimbrick VW has really been there for me. They always try to help out and they do it with a smile. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Rebecca Toetz

Great communication and speedy service. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Kennith Smith

An excellent all around service experience with tires this time. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Vic Weiss

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1/27/2026 12:00:00 AM | Google

★★★★★ Tom Vandygriff

On time, experts is doing their job | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Deb Moran

Best Dealership around!! Always smiling, ready to help, and most of all Friendlyiest staff around!! Always going above and beyond!! Zimbrick is lucky to have Trish at VW!!! Love working with her!!!! | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Emmaline Hawley

Kind, efficient, and fixed my extended warranty issue perfectly! The complimentary Ubers to and from were especially nice. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Ashley Thoftne

It did take soooo long, 4 hours total and didn’t even get to the recalls but I never felt had over or inpatient with all my questions. Great place and great customer service. | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Kari Hall

Although the work looks nice, the cost was over 3x the estimate and we were notified of this via text/email. We received several texts stating the vehicle was ready, but it actually was not. Communication and customer service is an opportunity here as I also witnessed behavior to another customer when we finally did pick up our vehic | Read Full Review

1/27/2026 12:00:00 AM | Google

★★★★★ Pete Owen

Quinn was excellent!! I made contact online and was able to come to an agreement in just 2 phone calls on a vehicle. Robert and Quinn were quick to respond and give details on what they had and what they were willing to do. Buying from Zimbrick was an easy process and I was in and out of the dealership within an hour, even after a | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Samantha Rowley

10/10 service! Answered every question I had with a lot of detail | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Rhonda Fullerton

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12/27/2025 12:00:00 AM | Google

★★★★★ Vickie Sachtleben

Always happy with the service I receive and Rob and Casey are always very helpful and nice. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Julie Renee

My experience always is good! Staff that work at Zimbrick are always kind and they keep you informed on what they are doing with your car! I highly recommend Zimbrick! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ GW

Shout out to Zimbrick VW EASTSIDE! My family has been shopping here since I was a kid, way back when it was mostly surrounded by farmland! Cars and Buses have come and gone, but the shop still remains. WOOHOO! Love this place, kind friendly and courteous service and sales, and they consistently make practical recommendations and cle | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Steven Druien

Rob made it super easy to buy our car. The experience of finding our car was incredibly simple and painless thanks to him looking for exactly what we wanted and taking care of everything over the phone ahead of time so that all we had to do was walk in and sign papers. Will definitely come back here when it comes time for a new V-Dub | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Peggy Meier

Very organized and the people working there are so kind and helpful. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Shawn Diaz

As always the sales associates were incredible to work with. My husband and I both bought our new vehicles here as well as our last vehicles and the services and attention we received has always been amazing! Anytime we have to get our vehicles serviced, the team at Zimbrick makes the process so easy and accommodate our needs every t | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Sherri

I really like the Zimbrick service folks! Always kind, friendly and most of all honest. Thanks Zimbrick VW | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Julie Bass

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12/27/2025 12:00:00 AM | Google

★★★★★ Jennifer Billings

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12/27/2025 12:00:00 AM | Google

★★★★★ Balakrishna M

Zimbrick made it easy to schedule an appointment and checked my car quickly and efficiently. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Marilyn Sharrow

Fixed my car’s auto body issues completely. Looks great! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Dijana Dzamonja

All staff is friendly and Casey is more than helpful. Thanks everyone and especially, technicians! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Marcus Baker

Had a great purchasing experience! Quinn and Rob were great to deal with. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Scott P

Rob and all the service people were very friendly, helpful, and knowledgeable. Bill the manager was very pleasant and the coffee was good! I will bring my Volkswagen back here for service when needed. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Ginny Rickert

Always very helpful and responsive. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Robert Schumacher

The folks here are awesome! Very friendlu and incredibly helpful. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Patricia Mason

Friendly and professional. Ended up there during a trip from Minnesota to Illinois and the staff provided warm hospitality for a temporarily stranded traveler. Hats off to Zimbrick VW in Madison, WI! Pat Mason | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Penny Novak

Fast friendly service | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Shana Wuebben

My daughter was home from school over Thanksgiving and her check engine light came on. The team at Zimbrick East was accommodating and was able to squeeze her car in for repairs before the holiday! Thank you! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Michael McNulty

The service work was completed on time and the issues were resolved. The service techs did a great job. | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Omar Alejandro Saavedra Grande

They are super professional in their work I loved the way they work I give it 100 stars out of 5 I recommend that you take your Vw to this dealer they are super good | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Deanne Van Matre

Terrific service! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Joy Morgen

Zimbrick has the best service Reps, especially Casey. The place is immaculately clean, the service prompt and I was provided a ride home and back, which is a very appreciated service. Thank you! | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Lucas Fietz

Just Awful. Absolutely awful. My appointment was at 7am. I left at 9:45. For one headlight. I took it to another mechanic for a second opinion. Come to find out my headlight wasn’t installed properly. Also come to find out my headlight plugs were not even put back in which was causing my headlight housing to be foggy . They told | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Ben Clark

I emailed the dealership for the PR Code for the vehicle as I needed to order a new battery. I did not receive the information I asked for in their repsponse on 11/17, so I followed up with another email on 11/24, giving more specific information. I never received a response, so I followed up today by email. Instead of any form of po | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ Peggy Meskan

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