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Volkswagen of Kirkland

★★★★★(81)read reviews

12612 NE 124th Street, Kirkland, WA 98034

(425) 242-5246 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Joseph Lee
I took my GTI for the year-2 maintenance. The staff was friendly, and the waiting area had coffee and decent seats to work remotely. | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Linda Bressler
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11/13/2024 12:00:00 AM | Google
★★★★★ EmilyT
VoK completed the 80K service on my vehicle in a timely fashion and were kind, courteous and good communicators. They gave me a good deal on new tires and the road is so much easier to drive on now. | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Stephen Leung
Worst experience I've had at a dealership, went in for a test drive and was pretty much turned away. zero effort was put in for any follow up and it was pretty clear I wasn't really taken seriously. definitely not coming back here | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ dgerbs8
Have purchased multiple cars over the past 30+ years - Travis Spaeth was the most pleasant and professional salesperson I've worked with. Very professional and customer friendly personality interested in OUR needs! Thanks Travis! | Read Full Review
11/11/2024 12:00:00 AM | DealerRater
★★★★★ Beth Gasca
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11/10/2024 12:00:00 AM | Google
★★★★★ Madison
Editing to one star: We were sold a 2024 VW Atlas with known issues in the touchscreen that the dealership failed to disclose. Within two months of buying our brand-new vehicle, the screen went out. When we called to inquire about a fix, we were told this was a known issue and that we’d be contacted when the new software was availabl | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ vineeth p
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11/9/2024 12:00:00 AM | Google
★★★★★ msan331
Travis was great, he went above and beyond to make sure our experience was easy, fast and we were well taken care of before we purchased. | Read Full Review
11/8/2024 12:00:00 AM | DealerRater
★★★★★ Jessicanoland1981
Travis was great! Super knowledgeable, answered any questions I had and a pleasure to work with. He made the car buying process a breeze! | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ Jenna Gray
One thing you should know about me- I hate shopping for cars. I actually held off buying a car for over a year because the thought of incessant reach outs/calls from the dealer filled me with dread. I finally decided I needed to test drive and Bob Hansen of VW Kirkland was great. He listened to what I wanted, provided info when I | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Jack Qiang
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11/3/2024 12:00:00 AM | Google
★★★★★ Max Smith
Recently purchased a '19 VW Arteon! Salesman Chris was very attentive and detailed throughout our transaction. No funny business around here! If you're looking for a new/used VW, This is the place for you! | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Moh Alma
Dishonest and Deceptive Sales Practices at Volkswagen of Kirkland If you’re considering purchasing a vehicle from Volkswagen of Kirkland, please don’t. My experience with them has been incredibly disappointing and has left me feeling misled and deceived. I purchased a Volkswagen ID.4 2024, an electric car, with the clear promise of | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Joshua Wang
The service advisor, Tristan Byrnes, is great! He is kind, professional, and patient. He gently explained the inspection process and advised me on what I should do for my car. He is awesome! | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Katie Skipper
In order to even diagnose the problem with my vehicle, I’d have to leave my car at the dealership for 3-5 business days. No loaner cars are available for more than a month. The issue with my car was partially covered by VW due to a lawsuit when I had it repaired last year. That repair was covered under warranty until three weeks ago. | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Madison
Editing to one star: we were sold a 2024 VW atlas that had KNOWN issues with the touch screen that they failed to disclose. Within two months of buying our BRAND new vehicle our screen went out. When we called to inquire about getting it fixed we were informed that it’s a known issue and we would be contacted when the new software wo | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Andrew Conway
| Read Full Review
10/20/2024 12:00:00 AM | Google
★★★★★ raghu bhatt
Beware of their service recommendations. Its bloated. Got fooled once and second time I was cautious. They gave a quote of 2K for a service that i could get it done outside for less than 500$. Always get a second opinion. | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Katie Howard
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10/13/2024 12:00:00 AM | Google
★★★★★ Marilyn Guthrie
It’s always so easy to drop off my car for service. The service reps are friendly and thorough and take the time to explain things. | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Chris Neff
As always, everyone here is wonderful and it really feels like they’re trying to get us a good deal without pushing a sale. Johnny is our go-to, but seeing as he’s lounging on beaches these days, Seth was also awesome this time around. | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Barbara King
Again,I had a great experience at Volkswagen of Kirkland! John, who is always so friendly and helpful, was able find a time to get some services I needed done. | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ wai-ip wong
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10/10/2024 12:00:00 AM | Google
★★★★★ Monty Alder
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10/9/2024 12:00:00 AM | Google
★★★★★ Ann Taylor
John my service advisor was terrific. Had my 30k checkup on my VW and was done in 2 hours. | Read Full Review
10/5/2024 12:00:00 AM | Google
★★★★★ Keeran MNC
Have been here a few times now to service my car over the past few years, and each time they don't have a loaner car for me. It costs me quite a bit to get back home or work and then back to fetch my car the next day. They keep saying they have a "long reservation time", but while I was there, another gentleman walked in and said he | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Lindsay Uyesugi
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9/29/2024 12:00:00 AM | Google
★★★★★ Hannah Sargent
Kenny was very helpful and kept me updated throughout my service! Great employees and great experience! | Read Full Review
9/29/2024 12:00:00 AM | Google
★★★★★ Michael Shure
Mathew is the best service advisor and a credit to Volkswagen of Kirkland. Takes the service department to a higher level | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Scott Nurmi
Got me in and out in under 2 hours. | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Soonjung Lee
I had a fantastic experience purchasing my new car at the Kirkland dealership. Chris was incredibly helpful throughout the entire process, and the manager went above and beyond with their customer service. I highly recommend this dealership to anyone considering a Volkswagen. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Sergei Negria
Got here a new Tiguan yesterday. Bob Hansen helped us with the test drive and answered all the questions and Ryan made the purchasing process quick and straightforward. Overall, a very pleasant experience! | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ Roshni Iyer
Tommy was excellent and went above and beyond to ensure I had a pleasant experience. | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ Jazmin Beltran
So far good service. Smooth process with no pressure on purchasing the vehicle. Gave all information I asked for and worked with me on my budget. Definitely glad I ended up with this dealership after the horrible experience I had with another dealership. | Read Full Review
9/21/2024 12:00:00 AM | DealerRater
★★★★★ Chris Mail
Employees were very nice and did a great job extremely quick even with many other customers lined up before me | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ cynthia keller
Great service today overall!! And great service by Joel Berg especially!! Thanks VW of Kirkland! | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Megan McDermott
Every time I bring my VW here I always leave with a smile on my face, even if it is an expensive trip. The service employees remember me, and are always so kind and friendly. When I get this kind of service I am always loyal. | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Madison
We worked with Marc, he was pleasant & patient and worked with us to find our right fit. We were very appreciative of the customer service we received from him and the manager. They worked with us on our budget and helped save us money where we could. This is my third Volkswagen and it was nice to get some sort of discount thanks to | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Steve Alex
Have bought multiple vehicles from Volkswagen of Kirkland and have had great experiences. It all starts from the top! General manager Tony made sure the deal was fair, and the car was perfect before I picked it up! With a ton of dealerships in the greater Seattle area, it’s important to find a good one and stick with them! And Kirkl | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Nick
Great experience to work with the sales team and the management | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Johnny Boi
Never lease any VW for 2yers It's big rip of cost me lot of extra money.Biggest mistake I did. Not recomended ever | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Mary Boyce
I had a wonderful experience, which is saying a lot because I was apprehensive about buying a car on my own. Tristan was professional and courteous, as well a personable and charming. | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ Sivaraman Murali
POOR SERVICE EXPERICENE This dealership takes an appointment for Friday morning 9:30 am and when you get there to drop off they say due to high volume of cars they will look diagnose the following Wednesday. Why have the appointment system in first place and the check-in staff says sorry that's how it works. Maribel Martinez please | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Ramita Bains
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8/23/2024 12:00:00 AM | Google
★★★★★ Todd Wheeler
I always have a good experience! | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Theresa Hedgecock
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8/17/2024 12:00:00 AM | Google
★★★★★ Paul Uhlir
Amazing service. They took care of us very well. Quick and responsive and the warranty was respected | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Alec Williamson
My service was done in the time promised. Communication was excellent. The customer service representative was courteous and answered all my questions. | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Alex
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8/10/2024 12:00:00 AM | Google
★★★★★ Alex S P
Was really responsive of my needs and was able to give me proper insight into vehicles and very understanding | Read Full Review
8/10/2024 12:00:00 AM | DealerRater
★★★★★ Sergey Mikayelyan
Terrible dealership. Service department is a rip off. Stay away. Last time I am buying a car from them. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Mary Kayaba
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8/4/2024 12:00:00 AM | Google
★★★★★ Anna
I’ve always had great experiences here at VW. Everyone I interact with is very kind and helpful. Especially Kenney, who even remembered me from my last visit 9 months prior! I also recently worked with Tristan who was wonderful as well. :) | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Abbey Dillon
AVOID AT ALL COSTS!! Eastside Automotive & Tires is a much better alternative for getting work done on your car and is close by! Please don’t make the mistake of bringing your car here. Everyone says don’t go to the dealership for a REASON. The Service Advisor, Kenny, was friendly. I don’t blame him, he’s just trying to do his job. | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Liamsweeney.0316
It was a good experience and there was good communication between everyone that was involved with the transaction | Read Full Review
7/30/2024 12:00:00 AM | DealerRater
★★★★★ Ashish Gupta
Amazing experience overall, Tristan was very helpful and amazing. Would recommend visiting for any VW related stuff. | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Carlos Carvallo
Super friendly service desk. Great experience bringing my car today. My eGolf stopped taking charge and I started panicking. Got here with just 7% remaining in the battery ?? Instead of just booking me and telling me to wait for a mechanic to look at it, Kenny started troubleshooting right away, borrowed some tool and was able to fin | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Appliance Smart
I had to go there to pickup and program of new key. Was told me it will take close to 2 hours. After 1 hour I received the text that all is done. Great and quick service, nice surprise. I definitely recommend to use Kirkland Volkswagen service! | Read Full Review
7/24/2024 12:00:00 AM | Google
★★★★★ Tian Jing
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7/24/2024 12:00:00 AM | Google
★★★★★ Jamie Knott
We had a smooth, pleasant experience purchasing our new VW with salesman Tristan. As a VW enthusiast, it was fun having a salesperson who also owns and is a fan of VWs. He wasn’t pushy, allowed me to test drive more vehicles than I initially came to see, and was very knowledgeable. The entire process was transparent and pain-free. Th | Read Full Review
7/24/2024 12:00:00 AM | Google
★★★★★ Miguel Gonzalez
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7/23/2024 12:00:00 AM | Google
★★★★★ Arthur Reboucas
I was not looking forward to left a bad review to this dealership since I was very excited to check on the Atlas for my family. I went in 1 pm on a Tuesday, and the sales person, a older gentleman with glasses, sitting on the very first desk by the corridor, looked at me and asked if “I was looking for something or someone” It was a | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Luci Flores
VW of Kirkland Service dept were polite, professional and quick. They explained the service being done and advised the whole service should take an hour. They were great! definitely a 5 star | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ montag92
Travis is the best salesperson. He helped me withe the purchase of my new GLI. | Read Full Review
7/20/2024 12:00:00 AM | DealerRater
★★★★★ Carlos R
Excellent support from Travis and team on to helping us on choosing the best Car for our needs, as well as help on getting insurance and other questions we had. We are very happy with our new car! Kudos Travis! | Read Full Review
7/20/2024 12:00:00 AM | DealerRater
★★★★★ al.hunt51
Travis was well informed and made the buying process feel simple. He took into account my needs and helped us make the right decision after showing us various options. I am happy with my Tiguan! Thanks! | Read Full Review
7/20/2024 12:00:00 AM | DealerRater
★★★★★ Sirus Sh
Service department here is disappointing. Long wait times, no shuttle or rentals, poor customer service. | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ BIGBONES
Travis was the best sales person I've ever worked with. Very Knowledgeable and professional. I love my new Jetta and have been happy with my lease structure! | Read Full Review
7/18/2024 12:00:00 AM | DealerRater
★★★★★ Troy Woller
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7/16/2024 12:00:00 AM | Google
★★★★★ Cathy Deschenes
I called these people because the dealership is 2 .iles from where I broke down. My 2019 Jetta had a EPC code come up. Said stop driving and "tow to nearest VW dealership" Called them, not helpful at all! They said service and even scans are backed up 6 days. 6 days! This is an emergency. It might take 5 .minutes to scan and tel | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ shayna wood
Service advisor Kenny was great. I came to this VW because I was in the area and needed an oil change and inspection including topping off fluids before driving to Montana later that week. On my paperwork, it is checked off that my wiper fluid was inspected. I didn’t even make it to Montana before it’s telling me that I need to fill | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Cro Sam
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7/14/2024 12:00:00 AM | Google
★★★★★ tim.b
Avoid this dealership Their service department has the worst customer experience I've ever seen. The wait time here to diagnose a simple issue is 3-4 days, during which you won't have a car or courtesy shuttle. Their service advisors (I worked with Kenneth) are not competent at estimating repair costs. I was charged a 240$ diagnosis | Read Full Review
7/12/2024 12:00:00 AM | DealerRater
★★★★★ Tim Balbekov
Avoid this dealership Their service department has the worst customer experience I've ever seen. The wait time here to diagnose a simple issue is 3-4 days, during which you won't have a car or courtesy shuttle. Their service advisors (I worked with Kenneth and Maribel) are not competent at estimating repair costs. I was charged a 24 | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Jason Gram
Excellent customer service exceeded my expectations. | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Daniel Minjae Chin
Read all the recent 1-star reviews before you go; you will get the necessary information. We've been going to this location for four years. My car stopped in the middle of Seattle while we were waiting for a sign; one month after 40k miles, maintenance check-up with $1k. With the last oil change, they drained the oil and didn't both | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Andres Valdes
Bob Hansen singlehandedly turned me off of a purchase of a brand new GTI, which I'm really grateful for as it pushed me to buy an RF Miata elsewhere. Thanks for the help finding my Miata, Bob! | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Emily Fleshman-Cooper
We had a wonderful experience with VW of Kirkland. We were met at the front door with the car we were interested in, ready to go. Bob went above and beyond showing us many of the features of the VW Atlas before we took it on a test drive. Bob was welcoming to any questions we had. Michael was willing to meet with us and discuss a pri | Read Full Review
7/6/2024 12:00:00 AM | Google
★★★★★ Geoff Barry
Got me in for my 20,000 mi service. Fast and friendly. Thanks everyone! | Read Full Review
7/6/2024 12:00:00 AM | Google
★★★★★ Marc Cobb
Everything was quick and helpful and communication was great. Wonderful team here! They did a full inspection and oil change in a little over an hour and communicated the entire time. Will definitely keep coming back. | Read Full Review
7/3/2024 12:00:00 AM | Google

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