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Carter Volkswagen

★★★★★(165)read reviews

5202 Leary Ave NW, Seattle, WA 98107

(206) 707-9580 Ask About Our Service Specials!

Service Offers

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September Bonus

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$5 Off Genuine VW Pollen Filter/Engine Air Filter⁵Click Here for Details

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$5 Off Front Wiper Blade Replacement³Click Here for Details

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$5 Off Genuine VW Brake Pad and Rotor Replacement⁹Click Here for Details

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$124.95 Oil and Filter Service¹Click Here for Details

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$5 Off Mounting and Balancing with the Purchase of Four Tires⁷Click Here for Details

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$5 Off Genuine Volkswagen Battery¹¹Click Here for Details

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Get 20% off select VW DriverGear purchases¹⁷ (no minimum required) with promo code VW2023 at checkout.Click for details

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Tire Special

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VW Service Credit Card Click for details

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Get a 15% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 07.01.23 and 09.30.23.

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Enjoy SiriusXM in your vehicle!Click for Details

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Tire Price Match Guarantee when purchased from the Volkswagen Tire Store

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 9:00 AM - 4:00 PMSun: Closed

The Carter VW Price Match Guarantee

We’ll Match the Price of Any Other Local Volkswagen Dealer for Maintenance or Repairs!
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VW Synthetic Oil Change and Tire Rotation

On Select Models

$79.95
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Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Carter Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ Trudy Nyairo
Great service from Kevin & Team! | Read Full Review
9/24/2023 12:00:00 AM | Google
★★★★★ Stephanie Gist
It was a great experience from beginning to end. Everyone was so helpful answering my questions and figuring out things for me. | Read Full Review
9/23/2023 12:00:00 AM | Google
★★★★★ Kyle Huber
I have been servicing my car here for 3 years. Alex is an excellent service rep. He is courteous, thorough in explaining details, transparent about service needs, and accommodating. | Read Full Review
9/20/2023 12:00:00 AM | Google
★★★★★ Erin Kelly
We appreciate the option of having the loaner car, given the uncertainty of how long the repairs and parts could impact how long we are without our vehicle. BUT when returning the loaner, it needs to be better tracked as to how much gas needs to be refilled. it appeared someone else had driven the car prior to us using it and we were | Read Full Review
9/18/2023 12:00:00 AM | Google
★★★★★ Andy Alvarez
Open/warm approach to sales. Seemed to be an objectivity in place. Little hassle with transaction process. | Read Full Review
9/12/2023 12:00:00 AM | Google
★★★★★ Tom Stepp
| Read Full Review
9/12/2023 12:00:00 AM | Google
★★★★★ Riceinice
I ordered a sensor online and it has taken an unusual amount of time. I tried contacting via email, No response. Contacting them through their website, No response. I have had VW Olympia ship and deliver me whole bumpers and diffusers in the the span of three days. If you are willing to pay extra for shipping at a different dealershi | Read Full Review
9/11/2023 12:00:00 AM | Google
★★★★★ Alicia Barta Huffines
Give Ted Reich a raise! He was thoughtful, kind, and laid-back in his approach. I never once felt pushed or pressured, and five minutes into our interaction I had the distinct impression that he had my best interests at heart. He also focused his attention primarily on me - as I was the one looking to buy a car - rather than talking | Read Full Review
9/10/2023 12:00:00 AM | Google
★★★★★ Tracy Lorelli
| Read Full Review
9/10/2023 12:00:00 AM | Google
★★★★★ Frank Ruiz
The staff are very nice and attentive, my car was serviced fast. The waiting area is ok, there's some complimentary coffee, water and snacks | Read Full Review
9/4/2023 12:00:00 AM | Google
★★★★★ Lucas Young
Excellent superior customer service, we had a flat tire, and even with super short notice, they did their best to get us back on the road to head home. Thanks, Kevin and the team! | Read Full Review
9/1/2023 12:00:00 AM | Google
★★★★★ Gabrielle Jeschke
The service was very friendly and quick. They were also thorough and exceeded my expectations. | Read Full Review
9/1/2023 12:00:00 AM | Google
★★★★★ E Shively
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8/29/2023 12:00:00 AM | Google
★★★★★ Matthew Gonyea
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8/29/2023 12:00:00 AM | Google
★★★★★ Michael Caputi
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8/24/2023 12:00:00 AM | Google
★★★★★ David Meza
Friendly and customer focused | Read Full Review
8/20/2023 12:00:00 AM | Google
★★★★★ Ini Mariel Mckenzie
En esta ocasión el servicio fue muy rápido y eficiente y lo mejor es que conté con un carro prestado así que no tuve que parar mas s actividades del día. Todos me trataron muy bien. | Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ Kim Klobucher
Unless I have a complaint, I will always rate at the highest level | Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ Amy Kastelin
Kind and helpful folks on all fronts | Read Full Review
8/8/2023 12:00:00 AM | Google
★★★★★ Jeanne Allen Kinney
4.5 stars if there was a half star option. Check-in easy. Check-out/car pick-up a little awkward. I arrived at 7:15am-ish. There were a couple men discussing something at desk, but the guy who helped me the day before had not arrived, yet. These two guys didn't say anything while I waited. | Read Full Review
8/8/2023 12:00:00 AM | Google
★★★★★ Patrick Hill
| Read Full Review
8/6/2023 12:00:00 AM | Google
★★★★★ Kim Rome
Attentive and helpful service that made me feel comfortable in making my decision. Would definitely shop here again. Thank you Carter team | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ craig downing
Can be pricey but thorough and honest about work. They have always been transparent about which repairs are immediate and which ones I can consider doing later. I would recommend. Alex is a stand up service coordinator :) | Read Full Review
7/30/2023 12:00:00 AM | Google
★★★★★ Alex
| Read Full Review
7/29/2023 12:00:00 AM | Google
★★★★★ Timothy Walsh
Wonderful experience with Carter VW! This is our third purchase with Carter VW/Subaru and a great experience every time. | Read Full Review
7/27/2023 12:00:00 AM | Google
★★★★★ Mark T
I dropped off my car the night before for an AM appointment the following day. I checked the box on the key drop envelope indicating no need to contact me and move forward with the service. I missed two morning calls from service requesting my permission to move forward. I finally returned the technician's call and left two voice mes | Read Full Review
7/24/2023 12:00:00 AM | Google
★★★★★ Matthew Coder
Donielle was great. Patient and helpful! | Read Full Review
7/20/2023 12:00:00 AM | Google
★★★★★ jannith flores
| Read Full Review
7/19/2023 12:00:00 AM | Google
★★★★★ Chad Bowser
It's was a pretty good experience. Ted was great. We both knew I wanted the car before I walked on the lot, but both had different prices in mind for the vehicle. They were able to work with me to get the price down to what I was willing to pay. I never felt pressured, or rushed or uncomfortable at all. If I had any questions, Ted an | Read Full Review
7/14/2023 12:00:00 AM | Google
★★★★★ Stephanie Fox
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7/12/2023 12:00:00 AM | Google
★★★★★ David Anthony
Jake had great costumer service. Was really easy to talk to and helpful finding out what I needed. He also wasn't pushy to buy anything I didn't need like other dealers. | Read Full Review
7/10/2023 12:00:00 AM | Google
★★★★★ Lauren Good
Good communication and service | Read Full Review
7/5/2023 12:00:00 AM | Google
★★★★★ Lin Loya
Friendly and awesome service | Read Full Review
7/4/2023 12:00:00 AM | Google
★★★★★ Mark Garneau
Had a great experience leasing a 2023 Golf GTI. Pete was fantastic and made the whole process very easy. Highly recommend! | Read Full Review
7/2/2023 12:00:00 AM | Google
★★★★★ Paola Meneguetti
| Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Ryan Trigueiro
As much as I hate the car buying process, Carter made it as painless as possible. This is my 3rd purchase from Carter VW. Always a pleasure! | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Gary Elbaum
Would have given five stars if the dealership would have worked with me on an out of warranty air conditioner repair. E-Gulf has less than 15K miles on it and AC stops working in the summer (Feb 2023 warranty expiration). Who runs their AC in Seattle in the winter, I didn't discover it till June! Anyway, probably not really the de | Read Full Review
6/27/2023 12:00:00 AM | Google
★★★★★ Richard Campbell
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6/26/2023 12:00:00 AM | Google
★★★★★ Stephen Norman
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6/26/2023 12:00:00 AM | Google
★★★★★ Rasik Davda
You were able to resolve my issue quickly | Read Full Review
6/22/2023 12:00:00 AM | Google
★★★★★ Cristobal Borges
Service attendant was clear, friendly and informative. Recall service was performed quickly and easily. | Read Full Review
6/17/2023 12:00:00 AM | Google
★★★★★ Lauren White
Austin Kuehns was the primary reason we kept our business at Carter VW, he was extremely pleasant, helpful, and supportive throughout the entire process even respecting our need to come back another day after considering our personal budget. Everyone at Carter VW was helpful and nice as well. If there was a question that someone did | Read Full Review
6/17/2023 12:00:00 AM | Google
★★★★★ Tim Foss
| Read Full Review
6/14/2023 12:00:00 AM | Google
★★★★★ Ronak Mohanty
Everything on the ID.4 recall went smooth, but there other under warranty defects that were not acknowledged by the shop foreman despite showing images of the same. | Read Full Review
6/14/2023 12:00:00 AM | Google
★★★★★ Tom Geisness
| Read Full Review
6/8/2023 12:00:00 AM | Google
★★★★★ Brayden Reynolds
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6/7/2023 12:00:00 AM | Google
★★★★★ christina gould
| Read Full Review
6/4/2023 12:00:00 AM | Google
★★★★★ Karen Davis
I was having a hard time getting an appointment to fix my flat, when it occurred to me to call my favorite dealership - Carter Motors. While all the tire stores were telling me it would be a week to get in, they said to bring it in that day and they would take care of me. They were reassuring about my driving on the "spare" and order | Read Full Review
5/30/2023 12:00:00 AM | Google
★★★★★ Jinhee Byoun
good customer service | Read Full Review
5/29/2023 12:00:00 AM | Google
★★★★★ Rana S Aurangzaib
| Read Full Review
5/27/2023 12:00:00 AM | Google
★★★★★ Richard Campbell
Great service as usual - since 1970 for us! | Read Full Review
5/25/2023 12:00:00 AM | Google
★★★★★ Matt Nutt
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5/14/2023 12:00:00 AM | Google
★★★★★ Tori Muzyk
| Read Full Review
5/12/2023 12:00:00 AM | Google
★★★★★ Lily Nega
Long wait to check in, service consultant not the best communicator. I spent a lot of money on the 40k mile service and I am not confident my issues have been handled. | Read Full Review
5/8/2023 12:00:00 AM | Google
★★★★★ John Vial
| Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ Ryan Blanchard
Back in 2019 you replaced my rear windshield under warranty due to a faulty defrost line. Upon return we noticed a small scratch in the reveal between the edge of glass (where its recessed). Your staff determined it happened during install and graciously fixed it for free to prevent corrosion down the line. About 3 months ago I sa | Read Full Review
5/1/2023 12:00:00 AM | Google
★★★★★ Alina Polishchuk
Alex was very friendly and helpful. The process was quick. | Read Full Review
5/1/2023 12:00:00 AM | Google
★★★★★ Unknown
Bought a 2020 Atlas Cross Sport last year. It was the best price in the country, no sales gimmicks and excellent service. They provide loaners for all my services. I am willing to drive from Bonney lake to service my car here. I will be buying my next cars here from now on. | Read Full Review
5/1/2023 12:00:00 AM | Google
★★★★★ Boca De la joya
Would give 5 ?went in with noise coming out the front suspension and Left with noise still the same ?? we all have a bad day no doubt??hopefully it gets fixed in the near future fingers crossed ?? | Read Full Review
4/30/2023 12:00:00 AM | Google
★★★★★ Brett Zalkan
Service is always quick. People are friendly and helpful. Lounge area comfortable. First rate operation. Been leasing since since 2015 with no plan to do otherwise until I can finally buy the long awaited electric microbus. | Read Full Review
4/27/2023 12:00:00 AM | Google
★★★★★ Matthew Bailey
I am attempting to schedule an appointment for a safety recall on my new car, but the soonest appointment is at least 8 months out. Please hire and train more technicians to ensure that a safety issue that can "lead to a loss of propulsion without warning, increasing the risk of a crash" can be fixed in a timely manner. I'm very disa | Read Full Review
4/21/2023 12:00:00 AM | Google
★★★★★ Howard Moonlight
| Read Full Review
4/19/2023 12:00:00 AM | Google
★★★★★ Steven Goldblatt
| Read Full Review
4/18/2023 12:00:00 AM | Google
★★★★★ gigi Bennett
Outstanding customer service experience | Read Full Review
4/16/2023 12:00:00 AM | Google
★★★★★ Alice Emery
| Read Full Review
4/16/2023 12:00:00 AM | Google
★★★★★ Josh Gregory
Professional and on time. | Read Full Review
4/14/2023 12:00:00 AM | Google
★★★★★ David Gruen
I bought a battery two years ago, now the battery is not holding charge(like zero), I request a replacement battery but they refuse to give me one unless I bring the car in with the battery, lol, if I can drive it with the battery I would but I can’t. The Volkswagen official website said I could just bring the battery by itself but t | Read Full Review
4/14/2023 12:00:00 AM | Google
★★★★★ Baird Warnick
Great customer service, some of the best in the business. | Read Full Review
4/12/2023 12:00:00 AM | Google
★★★★★ Seattle Real Estate
This review is for Carter VW Service department. I am a German car person. Comes with a cost, maintenance! I have three cars: a BMW X2, a Porsche Boxster S, and lastly 2019 Golf GTI SE with manual transmission. All three have been to the shop million times, as I said German cars come with a cost. I originally bought my GTI brand new | Read Full Review
4/8/2023 12:00:00 AM | Google
★★★★★ Chad Painter
Jake was a knowledgeable, helpful and patient salesperson | Read Full Review
4/7/2023 12:00:00 AM | Google
★★★★★ Z Clements
| Read Full Review
4/6/2023 12:00:00 AM | Google
★★★★★ Nora Carria
I'm always a bit skeptical about dealer recommendations of additional service needed. They performed the task I took my car in for and charged a reasonable rate after offering me a variety of options and costs. | Read Full Review
4/6/2023 12:00:00 AM | Google
★★★★★ Carol Mckinney
Treated with respect | Read Full Review
4/2/2023 12:00:00 AM | Google
★★★★★ Freeman Fong
People were friendly. My dog liked everyone there. My dog is a good judge of character! | Read Full Review
4/2/2023 12:00:00 AM | Google
★★★★★ Laurie Marocco
| Read Full Review
3/28/2023 12:00:00 AM | Google
★★★★★ Bella Scott
I recently visited Carter Volkswagen and was blown away by the cleanliness and convenience of their customer lounge. The lounge is impeccably clean and well-maintained, with comfortable seating, plenty of natural light, and a calming color scheme. The tables and chairs are spotless, and there is always someone on hand to ensure that | Read Full Review
3/27/2023 12:00:00 AM | Google
★★★★★ Doug C
I got the car I wanted with minimum hassle. | Read Full Review
3/27/2023 12:00:00 AM | Google
★★★★★ Herbanomics
They were friendly and looked at both rear tires and found out that they both were very bad and cracking. They gave me the option to get new tires or just fix the one tire that had a nail in it. For my safety I had both replaced since they were the ones that were on the car when I bought it. | Read Full Review
3/23/2023 12:00:00 AM | Google
★★★★★ Valerie Stewart (ProjectVala)
Worked with Donielle in purchasing our newest vehicle and we are really pleased with the experience. She was knowledgeable about the used vehicle we found online, spoke with us like real people not marks on the lot, and we got in and out on just a few hours with an hour lunch/beer break to discuss the options and decide which vehicle | Read Full Review
3/22/2023 12:00:00 AM | Google
★★★★★ Mark Dunford
I've reviewed previously about my buying experience (also great), but this is in reference to their Service team. I had an issue with my seat creaking in ID.4. They took a look and couldn't recreate the creaking (neither could I on a drive with them) and found a separate issue. They had to order a part to fix the center console. Due | Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ Jonathan Perrino
Alex Reed was excellent. Great service! | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Paul Comrie
We had an excellent service advisor (Alex Reed). He was patient, informative, thorough, and reassuring throughout the experience. | Read Full Review
3/12/2023 12:00:00 AM | Google
★★★★★ John Toelken
Easy scheduling, got me in right away. Friendly and had my car ready the same day. | Read Full Review
3/9/2023 12:00:00 AM | Google
★★★★★ Thomas Padrick
Great experience with our salesperson, no push, just the facts. | Read Full Review
3/6/2023 12:00:00 AM | Google
★★★★★ Yasushi Sasaki
| Read Full Review
3/4/2023 12:00:00 AM | Google
★★★★★ Nancy Cheng
Kenneth is a rock star, explained things with patience and with clarity. He checked my car and went above and beyond in service. He even grabbed a person to get me home when the shuttle was running late. Too kind! Natalie drove me home and she was such a sweetheart. So polite and so kind. | Read Full Review
3/2/2023 12:00:00 AM | Google
★★★★★ John Schoonover
I just bought a new ID4 from Carter. It was certainly not my first experience with them as we have purchased several cars from this company. This particular experience was exceptional. They are just so chill about the whole thing, and so helpful at the same time. I worked with several people and I never felt like I was handed off or | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Jane Repensek
I came in for a tire change and was able to get the 20k mile service, even though that wasn't scheduled. It was early at 18k miles but nonetheless saved me time and it was thoughtful. | Read Full Review
2/27/2023 12:00:00 AM | Google
★★★★★ Susie Sargsyan
I arrived one day early by mistake and they nicely agreed to take it that day. Also I requested it to be done by 4pm and it was ready by then. Thanks you! Some drawbacks: didn't wash my car; originally told me I can get a ride back but didn't offer it when I was dropping my car off. | Read Full Review
2/27/2023 12:00:00 AM | Google
★★★★★ Amanda B
| Read Full Review
2/23/2023 12:00:00 AM | Google
★★★★★ Lara Ragsdale
For not having an official appointment, Kevin was able to squeeze our vehicle in promptly. He had good communication and honored our preferences. | Read Full Review
2/23/2023 12:00:00 AM | Google
★★★★★ Jordan Sweat
Diagnosed my car as dead, undrivable, not working unless I paid $4,000 in repairs. TWO DAYS LATER it started right up and that was 6 months ago, not a single issue since. Another update: that was a year and a half ago and STILL no issues. They did not offer to refund the $200 diagnostic fee, did not apologize for the false diagnosis | Read Full Review
2/14/2023 12:00:00 AM | Google
★★★★★ William Cruttenden
Easy check-in, clear communication, and effortless getting my car serviced. Thanks! | Read Full Review
2/13/2023 12:00:00 AM | Google
★★★★★ Jeremy Vierra
| Read Full Review
2/11/2023 12:00:00 AM | Google
★★★★★ Brittaney Nicole Davis
Thank you Carter for your help & great service! | Read Full Review
2/11/2023 12:00:00 AM | Google
★★★★★ Leonardo Gonzalez
I was impressed by the service I received at the center. Alex was courteous and professional. He went out of his way to help locate a screw to hold down a panel by the car driver’s seat as it had come loose. | Read Full Review
2/4/2023 12:00:00 AM | Google
★★★★★ Britta Hendren
Kennith was very helpful in getting me in for a tire check. | Read Full Review
2/3/2023 12:00:00 AM | Google
★★★★★ Susan Peck
| Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ Tracy Landsman
I am very pleased with the service at Carter VW and especially, my service advisor, Kevin Dean. I talked with him about the problem when I made the appointment and he was very knowledgeable and accurate in his diagnosis. I will return for service at Carter VW in Ballard because of the excellent service and knowledge. | Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ Ted Kalmus
Super responsive and communicative. Thoughtful about what service to offer. The only reason I give 4 versus five stars is the value -- costs were high for very little done to our car. | Read Full Review
1/31/2023 12:00:00 AM | Google
★★★★★ Soren Ptak
People were friendly, and when they noticed that I had new tires they took off the tire rotation instead of doing it and charging me for it. | Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ Eileen Kirkpatrick
The service was great and repairs made quickly and efficiently; no problem. | Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ Stan Barnes
good service, not much work done | Read Full Review
1/29/2023 12:00:00 AM | Google
★★★★★ Sean Michael
| Read Full Review
1/27/2023 12:00:00 AM | Google
★★★★★ Andrew Baumgartner
came in to get a leak fixed and they didn't fix it on the first attempt. i was upset about this fact, especially given the amount of money i had spent, but the people at carter were great and took my car back, identified the leak and fixed it free of charge. great customer service | Read Full Review
1/27/2023 12:00:00 AM | Google
★★★★★ David Stevens
We've been a long time customer of Carter VW and have always been happy with the team there. Recently, Donielle Tarsi helped us with our very first electric car purchase. Donielle went way above and beyond explaining things, helping us get our Electrify America account set up, and following up to make sure we were taken care of. Supe | Read Full Review
1/25/2023 12:00:00 AM | Google
★★★★★ Warren Rice
The staff was nice and communicative. The work was done in a timely manner, but the rates were surprisingly high, the car was returned dirty (albeit with a Brown Bear voucher, that I didn't love). | Read Full Review
1/25/2023 12:00:00 AM | Google
★★★★★ Caroline H
Probably one of the best car-buying experiences I have ever had. Huge shout out to Dan! This dealership is very lucky to have a person like that representing their company! Thank you and loving the vehicle :) | Read Full Review
1/23/2023 12:00:00 AM | Google
★★★★★ P Lo
The service department was knowledgeable and genuinely cared about resolving my car’s issue correctly and promptly. There was the perfect amount of communication. | Read Full Review
1/21/2023 12:00:00 AM | Google
★★★★★ Alfren Francisco, Junior
| Read Full Review
1/20/2023 12:00:00 AM | Google
★★★★★ Drew Hill
The salespeople with whom we interacted were reasonable and kind. They worked to make sure we were happy after a rough VW-run waitlist experience left us more sour than we'd expected. | Read Full Review
1/18/2023 12:00:00 AM | Google
★★★★★ Brittaney Nicole Davis
My entire family used to buy their vehicles at this dealership, including my Mom, sister, my sister's husband, and myself. I hardly ever leave reviews but this is worth leaving to warn others. My family told me not to go to this dealership anymore and I should have listened. I bought a 2018 certified Golf and the car is absolutely w | Read Full Review
1/18/2023 12:00:00 AM | Google
★★★★★ Brian Sennett
I was easily able to schedule my recall service, and was quickly helped when I came in to drop off the car. Carter offered me a shuttle back, made sure I understood everything, and was friendly and professional throughout. | Read Full Review
1/15/2023 12:00:00 AM | Google
★★★★★ Margaret Brouns-Eaton
| Read Full Review
1/8/2023 12:00:00 AM | Google
★★★★★ Greg Louie
Convenient scheduling, friendly staff, finished service ahead of schedule, great new espresso machine. | Read Full Review
1/7/2023 12:00:00 AM | Google
★★★★★ Kevin Liu
Good salesman, but the sales manager zachary clements is very mean and rude!!! When we trying to negotiate the price to make something happen, we were treated unrespextfully and been told the price is not negotiateable. Going to buy from a different dealership with way better customer experience. | Read Full Review
1/7/2023 12:00:00 AM | Google
★★★★★ Cj Jang
| Read Full Review
1/6/2023 12:00:00 AM | Google
★★★★★ Lily Medina
| Read Full Review
1/6/2023 12:00:00 AM | Google
★★★★★ Hui Jing (Hue)
Good experience | Read Full Review
1/5/2023 12:00:00 AM | Google
★★★★★ Leland Gardner
Very efficient and smooth experience. | Read Full Review
1/3/2023 12:00:00 AM | Google
★★★★★ Medrese Lyon
| Read Full Review
1/3/2023 12:00:00 AM | Google
★★★★★ Nicole Bailey
We recently visited the service department for a check engine light that came on in my Tiguan during the drive from Vancouver to Seattle. Kevin assisted us and our experience was nothing but 5 star, he was professional, patient, knowledgable and simply a pleasure to work with. He removed the stress from the situation and got us back | Read Full Review
1/2/2023 12:00:00 AM | Google
★★★★★ Kevin Dean
| Read Full Review
12/31/2022 12:00:00 AM | Google
★★★★★ Mariama Darboe
David is the best! He fixed my broke windshield blades for me. Now I can drive safely. Everyone that works there are very welcoming and made sure I got the help I need it. Thank you @CartersVolkswagen | Read Full Review
12/26/2022 12:00:00 AM | Google
★★★★★ joel rinta
These guys are always great. Very accommodating, honest, straightforward. | Read Full Review
12/26/2022 12:00:00 AM | Google
★★★★★ Kevin Cunnane
Smooth process with no pressure and simple terms to agree to. | Read Full Review
12/22/2022 12:00:00 AM | Google
★★★★★ Jann Berbano
Excellent service through out the whole time, finished my car way before I expected it | Read Full Review
12/20/2022 12:00:00 AM | Google
★★★★★ Niamh Coleman
Great service from Kevin! | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Kaitlyn Baek
Great services!! | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Sarah Albee
Whole process was smooth and easy. We knew what we wanted - and your team delivered. | Read Full Review
12/15/2022 12:00:00 AM | Google
★★★★★ Todd Sawicki
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12/14/2022 12:00:00 AM | Google
★★★★★ Marjorie Palek
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12/12/2022 12:00:00 AM | Google
★★★★★ Dana Bowdish
Eliot was completely professional in taking the car in and keeping us informed to the diagnosis. | Read Full Review
12/12/2022 12:00:00 AM | Google
★★★★★ Josh Park (Park37)
The Carter team always keeps me informed of the status of my vehicle while in service at the dealership. Either by text or phone call. They provide me with a loaner vehicle, and keep my life interrupted, even when my car is needing attention. | Read Full Review
12/9/2022 12:00:00 AM | Google
★★★★★ S Shafer
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12/9/2022 12:00:00 AM | Google
★★★★★ David Robinson WA-Seattle
Always a good experience. Ken was able to get me in for oil change and wipers in a short time frame. | Read Full Review
12/7/2022 12:00:00 AM | Google
★★★★★ Christopher Gubbels
Fast and friendly service as usual. | Read Full Review
12/6/2022 12:00:00 AM | Google
★★★★★ Grace Jones
Overall it was a good experience but there was a delay in checking in. The service rep was busy with another customer, but their interaction with that customer dragged on for an extended period of time. I waited in the lobby from 1:38pm to 1:55pm just to check my car in. The service rep was already engaged with the customer when I en | Read Full Review
12/2/2022 12:00:00 AM | Google
★★★★★ Mark Dunford
We had a fantastic experience working with Jake on our new ID.4 two weeks ago. Very clear in the back and forth communication. Nothing pressured or thrown in at the last minute. Honestly, after negotiating with a few other dealerships, we were thrilled to give Carter our business. We live in Everett, but we're glad we made the drive! | Read Full Review
12/1/2022 12:00:00 AM | Google
★★★★★ Neal Pollock
Quick service, comfortable waiting room, friendly and knowledgeable staff. | Read Full Review
12/1/2022 12:00:00 AM | Google
★★★★★ Jennifer Dean
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11/26/2022 12:00:00 AM | Google
★★★★★ Gui Cavalcanti
Excellent experience at Carter VW! I had been to quite a few dealerships with mixed results in my pursuit for a new car. But from the first email, all the folks at Carter worked hard to make sure the process was smooth and easy. From my emails with Donielle in the sales dept. (who worked with me to make sure we were on the same page | Read Full Review
11/20/2022 12:00:00 AM | Google
★★★★★ Michelle Rauschenbach
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11/19/2022 12:00:00 AM | Google
★★★★★ Patrick Nunn
Always great service at Carter Volkswagen | Read Full Review
11/19/2022 12:00:00 AM | Google
★★★★★ Leah Adams
I love my clean car. Routine maintenance is kind of a thankless chore, like flossing. Getting my floor mats vacuumed is a nice *perk*. | Read Full Review
11/16/2022 12:00:00 AM | Google
★★★★★ Leah Sardone
I am so, so pleased with my used car buying experience at Carter VW in Ballard. It was the easiest car transaction I've ever been a part of. No pressure, really fair pricing on the purchase and for my trade-in, and a salesman (Craig Sanderson is the man!) who went above and beyond to make it an efficient and stress-free experience. | Read Full Review
11/5/2022 12:00:00 AM | Google
★★★★★ Zak
Respectful and courteous staff that listen. I was sold a Sportwagen that has had a lot of issues since I purchased it and Carter has been responsible for fixing nearly every one of them. Thank you so much in particular to Alex, Brian, and Jake in service. You have all been a tremendous help with keeping my vehicle in working order. I | Read Full Review
11/5/2022 12:00:00 AM | Google
★★★★★ David Vandervort
Handled smooth and efficiently. No surprises. | Read Full Review
11/4/2022 12:00:00 AM | Google
★★★★★ Verhanika Willhelm
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11/2/2022 12:00:00 AM | Google
★★★★★ Jacob Conn (Jakey)
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11/1/2022 12:00:00 AM | Google
★★★★★ William Liu
After deciding to buy the car, it only took 2 hours to finish all the documentation and drive it home. | Read Full Review
11/1/2022 12:00:00 AM | Google
★★★★★ Matthew suryan
Helped me with a special issue and didn’t bat an eye at it! Stellar crew and great service! | Read Full Review
10/25/2022 12:00:00 AM | Google
★★★★★ Tim Crawley
I’ve bought 7 different vehicles at Carter VW in Ballard. I love the customer service, it’s truly five star! Ask for Donielle, She is excellent at her job and easy to work with. That’s why We’ve been back seven different times!!! | Read Full Review
10/24/2022 12:00:00 AM | Google
★★★★★ Kevin Johnston
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10/23/2022 12:00:00 AM | Google
★★★★★ Jennifer Lee
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10/23/2022 12:00:00 AM | Google
★★★★★ Daniel Archer
Needed a service on my 2014 touareg and the other dealer was booked out till mid November. Carter service got me in same day and I was out of there in 2 hours. Really appreciate their prompt attention to my needs. | Read Full Review
10/23/2022 12:00:00 AM | Google
★★★★★ Jay Bard
Solid staff and customer focused. | Read Full Review
10/23/2022 12:00:00 AM | Google
★★★★★ Reilly Alexander
Working with Macy was a great pleasure and she was the most pleasant sales representative I have worked with! I will definitely return for anything Volkswagen related in the future. | Read Full Review
10/18/2022 12:00:00 AM | Google
★★★★★ Mohit Garg
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10/16/2022 12:00:00 AM | Google
★★★★★ Francina Noordhoek
I love my service team at Carter. This time I waited during my service and the new waiting room is very comfortable. And I was reachable when they had a quick question. | Read Full Review
10/15/2022 12:00:00 AM | Google
★★★★★ Jason French
Dan McLaren was a great advocate and helped the process go very smoothly | Read Full Review
10/13/2022 12:00:00 AM | Google
★★★★★ Eric Estrella
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10/5/2022 12:00:00 AM | Google
★★★★★ Joe Silva
Justin at the service desk was great! Friendly and communicative. | Read Full Review
10/3/2022 12:00:00 AM | Google
★★★★★ Lora Warnes
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10/2/2022 12:00:00 AM | Google
★★★★★ ???
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10/2/2022 12:00:00 AM | Google

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