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University Volkswagen

★★★★★(76)read reviews

4724 Roosevelt Way NE, Seattle, WA 98105

(206) 734-4166 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Tamella H
We were about to buy a car there but then my husband reached out to another VW dealership and we realized that we were about to get fooled. I am not gonna pic up names not to ruin anyone’s career but I hope they read this review and understand that information can be easily acquired so no need to fool their customers. | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Agneev ghosh
Jaelin at University Volkswagen has been great during our process of purchasing a vehicle from their dealership. Definitely recommend. | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Wilhelm Dingler
We just purchased our third Tiquan from UVW. Jaelin Gates is a supurb salesperson with a very keen eye for quality customer service. It is the attention to top customer service that Jaelin embodies that will have us coming back to UVW for our automotive needs. | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Saad Shaikh
It was awesome to work with jaelin, she helped and ensured smooth process throughout, also worked on her off days to get me a good deal! | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ LD Z
Purchased a car with Parker, everything was straight forward and timely. Purchase price after negotiation and VW rebate was good given the current inventory levels of the particular vehicle & color across all dealerships in the state (and in Oregon) at time of purchase and buying before spring/summer when demand is higher. Received a | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Thomas Murphy
Very willing to work with us and provided great options for our consideration. Parker was very knowledgeable of the various products and was able to lead us through the decision making process. Love the Taos. Have been a VW/Audi family for over a decade. Quality products and a quality service team. | Read Full Review
3/22/2026 12:00:00 AM | Google
★★★★★ Celeste Grebe
Parker did a phenomenal job helping us pick the perfect car for us - super responsive and knowledgeable. | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Reagan Taplin
Russell went above and beyond to help us find the right vehicle at the right price. He was kind, knowledgable, thoughtful, and patient - and was fun to spend a few hours with! | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Catherine Callaghan
Overall great experience getting my beetle serviced here. Summer was the one who checked me in for my 120,000 mile service and she was great. I got updated via text with videos from the mechanic servicing my vehicle while they were looking it over, and an itemized list of service recommendations when they found anything outside the r | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Elizabeth Brandel
Great customer service - I needed help with what seemed a simple issue (cracked side mirror) and it was! Sierra and Brendan were great to work with. | Read Full Review
3/7/2026 12:00:00 AM | Google
★★★★★ Tanner Kerr
Customer service here is top notch. Go see Parker if you wanna buy a new car | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Hailey Comin
I just turned in a lease and leased a new car at University VW. I had the good fortune of working with Russell. He was kind, knowledgeable and made, what can be a painful process, the experience smooth and quick. I was prepared with what I was looking for and was in and out in less than 3 hours. I have had many VWs in my past and wo | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Fadel ElJazzar
Eric, very good customer service | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Andrew Wang
Russell has been wonderful to work with. Responsive, helpful, and understanding with all my questions. Didn’t make the sales process difficult and got me exactly what I wanted. Will be coming back here for all my service needs, thanks! | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Christianne Aurouze
When my VW Tiguan broke down the AAA tow truck driver recommended this place. I'm so grateful that he did. They've been amazing everytime I go in. I cannot thank Summer enough for all her hard work dealing with my warranty company. I highly recommend taking your VW or Audi here. | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ jonathan frizzell
Service Advisor Summer Hendrickx, continues to lead by example. | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Benjamin Oliver
Austin helped revive my e-Golf that could only be done at University Volkswagen. He kept continuous communication and even sent me a video of the work they were doing. Amazing customer service and would absolutely recommend him and University Volkswagen for any VW servicing. | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Stuart Lee
I’ve been going to University Volkswagen for 3 years now. I’ve always had great service. This last time I had a recall update and Summer helped me through the process with a loaner car and quick service. I will continue to go there in the future | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Kristen
I usually stay away from getting services done at dealerships to previous issues I’ve encountered but I was in a bind and I found myself having to come in. I’m actually so glad I came to this location! Summer was great she helped me and didn’t make me feel stupid or rushed and it gave me a completely different experience then I have | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ lamonte golden
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2/26/2026 12:00:00 AM | Google
★★★★★ Asa Chavez-Knight
Whenever I need maintenance on my car, I ask for Summer specifically. She’s always listens to any concerns I may have and never tries to sell me unnecessary things. Also, she always makes sure I get to where I need to go after I drop off my car for my appointment. | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Pat Bluemel
Great and efficient service process. | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ silly me
Great experience dealing with Summer. Communicative and friendly service. Repair was taken care of quickly. | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Michael Knight
I went in for some regular maintenance. Summer was an excellent communicator! I was able to pick up and drop off my car on time and without issues. thank you! | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Pablo Echeverria
Great service from Summer at University Volkswagen! Fully recommended | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Patricia Nunley
I had been shopping for a VW crossover/compact suv. Jaelin, was AMAZING, she found EXACTLY what I was looking for, and the buying process was absolutely painless. University VW has a customer for life. | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Philip Wong
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2/22/2026 12:00:00 AM | Google
★★★★★ Tom Root
I brought my 2017 Jetta in for regular service (collant flush, transmission fluid change, oil change). I knew my Turbo was not functioning properly but didn't request anything. Much to my surprise, my service writer Summer informed me they were checking with VW of America to see if it was covered under warranty - and it was! They r | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Raymond Lewis
I recently brought my car into University Volkswagen in Seattle and had the pleasure of working with Summer, one of their service advisors. From start to finish, she went above and beyond to make the process smooth and stress-free. Summer took the time to clearly explain what services my vehicle needed and why, without ever making me | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Austin Macy
Brought my 2022 Jetta in for an oil change and tire rotation a couple weeks ago, it was my 1st time servicing at this location and I'm very relieved that everything went as smoothly as it could've!! Special shoutout to Summer for explaining everything I asked about with great detail and respect! She really knew her stuff, which is al | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Jonel Stahr
University VW Service dept is the best! Austin is professional, knowledgeable and courteous (and funny)! He kept his promises and my car runs like a champ. Very pleased with both sales and service at University VW! | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Crude music
Had an excellent experience! Summer was LOTS of help!!! | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Simone Tuilaepa
Always have a stellar experience at the University Volkswagen! Summer, Sierra, and Jaelin are always nothing but helpful, accommodating, and thorough in assisting me with all of my inquiries. They have a great team that provide consistently excellent service. | Read Full Review
2/21/2026 12:00:00 AM | Google
★★★★★ Katie Leach
Summer was an incredible help! She was as also spot in with my pick up time too! I would absolutely recommend coming to get your car serviced here. | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ Jose Galvez
Highly recommend! Summer always takes care of me when I need service on my vehicle. Not only is she friendly, but she is thorough and experienced in her role. I brought my Tiguan in bc it was losing oil, after inspection it needed extensive repairs, Summer made sure to set aside a vehicle loaner so that I wouldn’t be without a car du | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ Jason Allen
Summer was really helpful getting what I need for the car taken care of. I was in & out, great service! | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Tiffany Hipp
Summer — THANK YOU for always bringing such great energy and real knowledge to what you do. It’s obvious you care about people and not just the task in front of you. You’re incredibly knowledgeable and it shows in the way you answer questions and guide customers with confidence. Your customer service is honestly top tier. You’re pa | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Pere Kyle
Service was fast and on time. Austin in service moved things along quick and kept me well informed. Overall very positive experience would use next service | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Barbara Nevers
My appt for an annual exam at university Volkswagen was perfect!! Austin was s great helper explaining everything really well and discusing with me the pros and cons of choosing and delaying maintenance work based on what I can afford. He spent a lot of time with me to make sure I was pleased with the plans and called and emailed t | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ kylie hunt
I cannot say enough good things about Summer at University Volkswagen in Seattle. From the moment I walk through the doors, she is always the very first smiling face to greet me, and her warmth and friendliness instantly put me at ease. She is genuinely one of the nicest, most approachable service advisors I’ve ever worked with. Eve | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ Jim MacLean
A few hiccups along the but Summer kept things moving. | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ Tim Waters
Got same-day service when I needed tires checked, and they plugged 2 of those tires at no charge. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ Eliana Zavala
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2/8/2026 12:00:00 AM | Google
★★★★★ Aleisha Jackson
Summer at University Volkswagen was great to work with. She made my oil change quick and easy, kept me informed throughout the process, and was very professional and friendly. The experience was smooth from start to finish. I really appreciated her help and would recommend asking for her if you’re coming in. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ Betul Coban
We use this dealership service regularly. Our last visit Austin was extremely helpful. He responded quickly to calls and messages and gave a discount on one of the services since they realized it was a quick fix. | Read Full Review
2/7/2026 12:00:00 AM | Google
★★★★★ Dennis Wise
we recently had an issue with our vehicle that required it to be in for service longer than usual. Summer H and the Service team were fabulous! They kept us informed with texts and calls on a regular basis, always making sure we had the info needed. The communication, thoughtfulness and care of the Service depart is a main reason we' | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Theodore Edmison
Knocked it out of the park. I came in for a recall repair and the complementary service was exceptional. This is the place to get Volkswagen work done. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Paul
This review is way over due so I'm blanking on the name of the service manager. I think it was Harper. Top notch dealer and service provided. I have a '19 VW Golf that had a bad trans under warranty. I went to Carter more times than I can count and they told me I couldnt get it repaired / fixed without a code flashing which is i | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Bane
Had an appointment for oil change at 3 pm today and when I showed up Summer informed me that my appointment was for 2 pm that she left voicemail and I confirmed which I didn't. Trying to gaslight me is not custom experience I was in for.Decline in service department quality is extreme over last 12 years ,from stripped oil plugs coupl | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ William Nobis
Jaelin did a wonderful job helping me find the vehicle I wanted. Her kindness and professionalism made the process of getting my car straightforward and easy. I can't recommend her enough! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Justin Bajema
We purchased a 5 year old VW Golf at University Volkswagen this month, and it was such a wonderful experience. We worked with Jaelin Gates, and strongly recommend asking for her. My wife did all the back and forth about the car on the phone, and felt really comfortable dealing with a woman in this male dominated industry. She really | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Kaye Fan
I had a great experience at this dealership, everyone is so friendly. Shout out to Josh! He’s been very helpful. | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Ian McLean
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12/1/2025 12:00:00 AM | Google
★★★★★ Zanta Desta
The Mechanic Roberto did amazing!!!! He worked on my volkswagen Jetta sport 2023 on break related issues and he fixed it well!!! Very nice and explained everything well!!! And Jamie did an amazing job answering every question I had. Very nice and very helpful! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Kang Bill
Had a very nice experience with the service department especially with John Brulotte. Got a set of brand new tires and was able to get my problems fixed. John was a great service advisor he walked me through everything they will do to the car and explain everything in detail. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Tyrone Love
These guys are awesome and Summer the service consultant was absolutely amazing. They have my business as long as I own a Volkswagen | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Humza D
Absolutely horrible. Sent my daughter to search for her first vehicle and she came home to me in tears. Do NOT send your wife, daughter, mother, etc here! I will not repeat the horrible things she says they told her, but trust me, if you are a father you would see red to hear it. AVOID. | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Sss Soul eater
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10/1/2025 12:00:00 AM | Google
★★★★★ Zhanar Shakhzadov
Worst experience I’ve ever had don’t go here to buy a car. WASTE of TIME | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Viktor Halitsyn
Parker did a fantastic job helping our family find the right EV—he was incredibly flexible with scheduling and always quick to respond. He was cordial, respectful, and genuinely helpful throughout the process. We especially appreciated his transparency with pricing, which made the experience feel honest and stress-free. Parker really | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Jared Marino
Unfortunately, I did not have a good experience with the service department as the ACC calibration issue was not fixed and reoccurred after 15 minutes of driving. It appears that the technician did not perform the dynamic calibration following the software calibration to validate that what they did was correct. And because the team | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Ken Turknette
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9/1/2025 12:00:00 AM | Google
★★★★★ Miguel Carpio
My wife had an appointment for a simple oil change right when they opened but was told she would have to wait 3 hours just to be seen. What's the point of an appointment then? Not the first time we've had a service appointment and been told we'd have to wait an hour+ but will be the last. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Daniel Nicholas
I am a disabled veteran and this shop said they would make my car safe to drive, yet it has an odor so strong it i feel sick after driving. I now have a car just sitting undriveable after spending $7k for mechanical repairs under the pretense this would be a safe car when they were finished. They tried removing the odor with limited | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Greg Lentsch
Beep beep! Have a little fun! No games, clear communication, straightforward sales and a great experience. Parker was awesome. Worked with my wife and was honest and sincere. Go here if you’re thinking of a VW and don’t want to play old school dealership games and have a good experience! | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Jensen Burr
Great place, and highly convenient for the area. Dropped my car for an AC recharge, oil pressure sensor switch, and recall. Brought my own (OEM) parts in and they were happy to replace. Booked an appointment online and had my car back with no issues same day. No more sensor codes being thrown and AC works like new again. Would recomm | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Drey Pavlov
This is now my third Volkswagen that I bought from University volkswagen, and every single time I have had excellent customer service and this time is no exception. Russell Neal went above and beyond, spent hours with me exploring different options, different trims, figuring out the best way to trade in my current vehicle, and work | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Antonio Bardawil
I have never had such a seamless drop off / loaner pick up experienced, for starters. Second: the video component is AWESOME because it inspires confidence and makes the explanation of what needs to be done make more sense. | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ B8.5 S4
Kyle and Summer helped me get my GTI in for service promptly and updated me throughout the process. 12/10 would recommend UVW! | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Bernard Kimani
I have never experienced such professional, understanding and helpful service when purchasing a vehicle. The sales rep, Parker Scotson, was courteous, patient and knowledgeable. I got assistance in anything and everything I needed in order to make my purchase as smooth as possible. The whole team was just super awesome and really acc | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Zac
Tacks on a bullshit $1000 fee to every single vehicle purchase. Signs you up for advertisement spam too your email and mailing address without your authorization or consent. (SiriusXM) | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Lisa White
We had a great experience buying our new ID. 4 here. Parker made the process smooth and straightforward. He has gone above and beyond to answer questions and help me get accustomed to my first electric car. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Aditya Raman
Avoid this place. Taking my car to University Volkswagen for annual maintenance was a huge mistake. When I went to pick it up, I noticed fresh exterior damage. When I pointed it out, they claimed it was already there when the car was brought in—yet they couldn’t provide a time-stamped photo. When I asked the maintenance advisor what | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Antonio Banuelos
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7/1/2025 12:00:00 AM | Google
★★★★★ ?Kym
Had the best car buying experience at VW University in Seattle! Russell was our sales guy, and he was incredibly responsive, patient, and genuinely fun to work with. He made the whole process smooth and stress-free. Honestly, the entire team—from the sales manager to the finance guy—was fantastic. Everyone was friendly, professional | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ David Gourd
Everything went smoothly. I received a short video of the mechanic speaking about our car while showing the underneath. The car was in and out on time. In fact, the car was finished a little early. The car was clean. | Read Full Review
6/1/2025 12:00:00 AM | Google

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