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Volkswagen of Kirkland

★★★★★(109)read reviews

12612 NE 124th Street, Kirkland, WA 98034

(425) 242-5246 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Mickel Liu
Bought a GTI today at this dealership. Daniel is super friendly and managed to make me a fantastic deal as promised. From the worksheet to the finance agreement, everything is clean without trash fees. The level of transparency is surprisingly great. I will definitely recommend anyone to work with Daniel on the sales floor. Car buyi | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Damon Stoddard
Modifying after initial review. I was beyond impressed with how the GM, Chris, responded. I told him I wasn’t looking for any handouts because of my 1star review. He thanked me for my feedback and proceeded to schedule an appointment and resolve everything (which they did in a few short hours). Tristan then John were the service tec | Read Full Review
4/8/2026 12:00:00 AM | Google
★★★★★ Meade Olney
We had a very positive experience working with Drew. Our visit didn’t start out as smoothly as we had hoped, but Drew stepped in and completely turned things around. From that point on, he went above and beyond to assist us every step of the way. Drew was patient, supportive, and genuinely committed to making sure we had a great exp | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Melissa Bennett
Transitioning into a new lease can feel overwhelming, but Danny made it feel effortless. He took the time to understand my needs and making sure I felt comfortable and confident in my decision. I appreciated his professionalism, and patience to answer every question. And honestly couldn’t be happier with my new car! | Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ Niko Boul
The worst dealership I have ever dealt with. I have the sales manager Mo is a mess. Requested all documents from me and I provided them. I left them a deposit and next thing you know they call me saying they have an offer of 5k more and they told me if I beat it it’s mine. I then sadly raised my offer because I really wanted to own t | Read Full Review
3/29/2026 12:00:00 AM | Google
★★★★★ Sheen Hunter (#SheenTV! #SeattleFreeze)
This location has the best care in Washington for my Volkswagen. However, I will never give them my phone number again or let them know that I'm considering trading in because I've been harassed up to four times a day via text and call. This is inappropriate. I specifically told the person on the phone that I will call them or go in | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Matthew Salvaggio
Easy to schedule service, great staff, thorough, reasonable wait time and quote for services completed. | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ GB
The sales experience was fine overall until we were brought to a back office to meet with Ian in finance. What followed was one of the most unpleasant parts of any car-buying experience we've had. Ian was high-pressure, dismissive, and made snide remarks when we declined their prepaid maintenance packages. The packages were pitched | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Torri Howard
Purchased a car from them. Our salesperson Ty was great from the beginning. No pressure, answered our questions and made the entire buying process easy. Gave us a fair deal in our trade and very happy with our Audi. Would highly recommend. | Read Full Review
3/22/2026 12:00:00 AM | Google
★★★★★ alvernia
Be extremely careful with what you sign here. I brought my car in for a simple fix—a windshield wiper that wasn't working well. I was asked to sign an estimate, which I assumed was for the wiper repair. Instead, they used it to charge me a $244 full vehicle diagnostic that I never asked for or needed. After charging me $244 just to l | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Anitha Ravindran
Good work. Reliable. They follow up and take care of things. Johnwho works the front desk is very friendly and courteous. Thank you Jphn! | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Gustin Hubble
I had the quickest car purchase experience in my entire life. Everything went smooth and I had my keys in under 1-hour. Best purchase ever!. Update... I recently sold my car. I've contacted the dealership a few times about canceling my extended warranties as these contracts say "contact the dealer". I cannot get any help 3-years la | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Marc Tsai
I had my battery replaced here, and only three months later it failed. When I returned, they told me it wasn’t their responsibility and made me buy another new battery. Very disappointing experience—it felt like a rip-off. | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Brad
Took the car in for a transmission fluid change. They performed their standard inspection, left the break fluid cap off, left the cabin vent tube disconnected, forgot to reinstall the battery cover, and left all of the surrounding wires unmounted. I have zero confidence that transmission fluid was replaced. Will never conduct busines | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Jaime Kreft
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3/9/2026 12:00:00 AM | Google
★★★★★ Brian Rascon
Run away from this place as quickly as possible. High pressure tactics are used in both sales and service. I was sold a used car with a defective item and was refused any attempt to fix by dealership. Ignored several times and service avoided me. Extremely disappointed. | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ John Bissell
DO NOT do business with VW of Kirkland. We bought a VW ID4 in 2023, paid over list but got the car we wanted. However, our experience with the service department has been amazingly frustrating. We get the feeling that the Service Department sees every customer as a challenge, and they must win the argument. We do not write many revie | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ Anandhi Ramadas
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3/6/2026 12:00:00 AM | Google
★★★★★ Chuck Creveling
20 K service on Golf R. Pleasant interaction with Daniel and service was prompt and complete by paperwork. | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ Mike Fani
had a very bad experience. They told me the service would take only 45 minutes, but I ended up waiting for two hours. This issue was caused by their own injection pump problem, yet they didn’t offer any water, coffee, or basic customer service while I waited. At the end, the customer representative didn’t even give me the video of th | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ marimar Herrero
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2/26/2026 12:00:00 AM | Google
★★★★★ danielle Voigt
I always look forward to working with John B. whenever I bring my car in for service. His attention to detail consistently goes above and beyond what I expect, and he makes the entire process feel seamless from start to finish. He takes the time to explain everything clearly, ensures I’m getting the best service for my needs, and gen | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Sebastian Possos
Perfect job, nice place to wait, excellent service from beginning to end. | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Evelyn Padrino
Two words: incompetent and negligent. We took our Jetta for a full inspection before a road trip. The car was fine, we just wanted to check it out. They came back with a $3,500 estimate that included changing breaks that were not necessary. We decided to go with everything else for $2,500. On the first gas stop in our road trip, th | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Andre Peng
My experience here was great when I needed to replace a broken side mirror. Tristen kindly routed me to the parts department, and everyone there was very transparent about the process, from ordering to installment. Special thanks to Chris and Robert for helping me out with this one! | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ David Moreno
They push you to buy parts that are not necessary! I dropped my Tiguan for service. I received a phone call saying that the car was ready but I need a brand new battery. I explained that I was surprised since the battery was changed less than a year ago and still should be under warranty. I was called later to tell me that the bat | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Melanie Goldstein
I took my car in for a check-up and was happy with the whole experience. The staff was friendly, professional and knowledgeable. They did not try to sell me a bunch of extra services. One of my tires needed to be replaced (which I knew). They did not have the tire so I had to go somewhere else for it. My service consultant made | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Ray perkins
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2/8/2026 12:00:00 AM | Google
★★★★★ Cristina M
Trysten greeted me right away and let me know that they can do my car inspection that same day. He offered me coffee, took my key, gave me a time estimate and the paperwork was fast and easy. Over all he made it an easy and pleasant experience. | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Karen Wong
John did so good, totally recommend him if it’s your first time, he helped top of my car with coolant and was so attentive to detail, got most of my car problems figured out right on the spot before it went into the mechanics! I don’t usually leave a review but he did awesome! | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Jack Miller
2012 Touareg TDI, 115k miles. Took my car in for some warranty work (3rd part warranty). After $1500 of diagnostics and a month of negotiating with the warranty company (which the service center was actually helpful with), they came back with a $21k quote, which I would have to pay $9k for. A majority of this was for several oil leak | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Zack Jalbert
Highly recommend working with Avelyino. He is very knowledgeable about the cars and able to explain what’s happening and what’s being done to resolve them. He’s timely in his communication and a joy to work with! | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Scott McCullers
Drew Selling and Tommy were fantastic to work with. Extremely professional, clearly dedicated to making sure we found the right vehicle to suit our needs and budget. Highly recommend working with Drew and the team there. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Stacey G
Really nice and well-organized service department - from the manager to the staff, all the interactions have been positive. The video walkthrough and plan was really helpful. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ CiCi Liu
I stopped by for an oil change for my old Beetle, and the experience was great. Daniel was super nice and helpful. The technician finished everything within a couple of hours. Very smooth and happy experience—I’ll definitely be back! | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Ted
Good service and support. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Patti Studley
John was amazing and super fun to work with! | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Damon Stoddard
Worst custom service I've ever experienced. Brought my ID.4 in with 23,000 miles because it had a maintenance light on. They looked up the VIN and proceeded to tell me who the system said I was. It was incorrect so Zi asked them to change the system to me. "Sorry, we can't do that here". OK, not a big deal. "The light is the 30,000 M | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Beth Henigson
I brought my car in due to low coolant, which I had to refill twice within about a three-week period. I was grateful to be able to schedule a time when a loaner vehicle was available. I dropped my car off, and initially everything went smoothly until about 30 minutes after leaving, when the check engine light came on in the loaner ca | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Shreyansh Bhatt
Very rude staff makes you feel like they aren't there to help at all. Took the whole experience to next level when i asked for a vehicle under 1 year warranty, what would be cost to diagnose rattling issue? Rep replied, if we found rattling was due to leaving marbles in dash compartment or any object in there, we will charge 246 the | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ paresh bhatt
I had there for first service of the Volkswagen as per scheduled appointment, but the staff from entry level to manager could not satisfied and found non-cooperative, this is since beginning of purchasing the car. Wasteg of time. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Terry
I bought a car from this dealership in September 2020. A few days after the purchase, I spoke with Michael Lawrence, and he promised to cancel the maintenance plan for me. I called Michael twice within 30 days of the purchase, and he “confirmed” that he had submitted the cancellation. It turns out he never did. Tony Pho, the general | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Emily Eiland
Drew Selling made the process easy and ensured we got a car we were excited about. Thank you for the great experience! Highly recommend | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Tee Mac
One phone interaction with Moe (sales manager) and that was enough to decide this dealership would never get our business. He was hostile, condescending, talked at me very loudly without giving me a chance to speak….just a horrible interaction. All I was simply asking for was an out the door price of a specific vehicle, so it should | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ bryan dye
They delivered my car to my home for free. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Esmé Brown
Five stars isn’t enough for the level of care I've received here. It's rare to feel like a sales team actually has your best interests in mind — but that is undoubtedly what I experienced with Volkswagen Kirkland. From the moment I walked in, I felt supported. Chris did an excellent job making the entire experience welcoming and str | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Charlie Acheson
We had the best experience from this dealership. John B. was an outstanding service agent. All of our expectations were met and our vehicle was ready on time. Will definitely be going back. Even picked up the VW to Tesla converter. Works well. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Olivia Snow
John was very communicative and worked with me to get my vehicle repaired. When unforseen complications arose, he helped me get a vehicle to drive until mine was repaired. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Tom Brusstar
Our VW had a very slow leak in a tire. I brought it to a brand name tire shop and they didn’t find any reason for it, and also kind of conveyed a lack of interest in things that don’t result in selling a new tire of their brand. The problem continued. So I brought it to VW, as they were friendly and communicated well before. Trist | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Karin Kim
The employees were all very kind. I went in one day with an estimate of $384 for routine 90 000 mile maintenance. They had my car for 8 days because of a delay in parts. I was charged OVER $1300. A valve or a screw was “broken”. Merry Christmas to you as well VW Kirkland. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Ben Pyper (All-Star Fence)
Just awful experience. We are from out of town and found an Atlas we really liked. Explained to sales manager about 5 times we have a business in Montana and wanted to buy the vehicle and register it in our business. Had to go back and forth between 3 different people as they just kept passing us off to different people. All the whil | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Mehran Meftahi
Fantastic experience! The team was helpful, honest, and made everything easy. Highly recommended. | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Andrea Taualii
Huge shoutout to Volkswagen of Kirkland! Zeph and Ryan were absolutely amazing—professional, friendly, and efficient. They made the leasing process smooth and stress-free and got me into my new lease car quickly. I really appreciated how easy they made everything and how well they communicated throughout. Highly recommend working wit | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Kenneth Haskell
New to the Kirkland area. Took our 2013 VW Beetle to the dealership for an oil change and tire rotation. I used the Open Service Drive (no appointment necessary). John B. took care of the service request. The service was performed quickly and I was promptly notified when the work was complete. Professional dealership will be my go to | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Ellen Sneider
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12/1/2025 12:00:00 AM | Google
★★★★★ Apryl Tolstoy
Great customer service in the service department! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Kirk Davidson
Chris and Danny were helpful and professional. Great experience. | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ miska benko
Everything went very well. I was pressed for time and I felt they understood and accommodated me in timely manner, thank you. | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Lauren Petersen
We had a great experience with Drew Selling in sales today. He got us out the door with a payment that we wanted and a VW Taos that was perfect for us. The used car sales manager (forgot to grab his card) was also very helpful when we arrived and once we noticed something on the windshield before leaving, offered to have someone look | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Robert Hansen
It was great to be serviced by Volkswagen of Kirkland a bunch nice people | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Michael Cox
??DO NOT BUY!?? By far the worst experience I’ve ever had! My sales person was great however management and finance tried to screw me over! I live two hours away and told them I wanted to agree to numbers before driving all the way over there to purchase. I also was limited on time I had available because of the drive and they said th | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Emmanuel Cabrera
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12/1/2025 12:00:00 AM | Google
★★★★★ Steve Clarke
Service was great. They were able to get my car in quickly, performed the service and had the car ready to go in a short amount of time | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Eunjeong Kim (EJ)
Everyone was kind and friendly. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Alex Bourassa
Service was very nice, technician worked as fast as safely possible, and the atmosphere is very welcoming. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Ana Proctor
Easy and complete service experience! I am continually amazed and satisfied with the service we receive at VW Kirkland. Not only are the service agents knowledgeable and efficient, they are also kind, personable and have excellent communication. We are very pleased we purchased our vehicles here and will continue to use their service | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Manny
Bought a used 2022 Acura MDX from here. The actual car purchase experience was good. However, they offered a 30-day warranty that sounds broad on paper but means little in practice. I had a steering column issue that clearly falls under “steering system parts,” but they hid behind the excuse that it wasn’t a “safety issue” — languag | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Johnny Boi
Never lease any VW for 2yers It's big rip of cost me lot of extra money.Biggest mistake I did. Not recomended ever.plus when I return my ID 4 VW after two years they charged me More money. They do inspection with out You so they do any kind of B.S. Cost me 2years lease $16.500 Be careful when you deal with them!!! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Himanshu Kalra
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11/1/2025 12:00:00 AM | Google
★★★★★ MrWorldwide Sebastiano
About a month ago I had a check engine light on my 2023 Arteon with 5k miles on it. The next day the car won't start and had to deal with towing it in (waited 6hrs for a tow truck thru VW Roadside). Ended up being a shifter switch of some sort, the part took 3 weeks to arrive, 2 of which I had no loaner, even though they should have | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Peter Manolis
AVOID THIS BUSINESS AT ALL COSTS Throughout my experience with them, Volkswagen of Kirkland was exceedingly frustrating to work with in addition to being completely incompetent. When my 2015 VW Golf was intermittently failing to start, I booked an appointment with their service department. Over the next 4 days, VW of Kirkland inco | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Frank
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10/1/2025 12:00:00 AM | Google
★★★★★ David Ngai
We bought a VW ID4 but didn't buy directly from VW Kirkland they didn't have the color we wanted. We rate VW Kirkland 5 star for service and in the future if I were to buy a car I would place this dealership first place to shop. Mechanically the ID4 has been great except for one annoying issue, the prior owner was still signed in a | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Osmar Galvan
Very good customer service! | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Mike Walstad
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10/1/2025 12:00:00 AM | Google
★★★★★ JH
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10/1/2025 12:00:00 AM | Google
★★★★★ Antonio
very disappointed. This week I arrived with a zero charge left due to unforseen events and the EV chargers were out of order in front. I asked if we could use the other chargers along the building ( for the cars in the lot) for 20 min so we can drive 14 miles home. Immediatly the manager got very upset telling us if let us use it the | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Amy Martinez
Rate: 0. ~ Words expressed from a very upset “Momma Bear” Unfortunately, in order to submit a review, you have to select at least one star. We were excited for our daughter to purchase her first car, a 2019 Volkswagen Jetta, from the (Volkswagen dealership in Kirkland, Washington). After three days of negotiating the price and r | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Gale Thomas
Nice friendly professional staff........finished service on time.......what's not to like/1/1 | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Kelli Patterson
Had a great experience buying our atlas this weekend. Bob started communicating over text and was able to have everything figured out and made everything super simple for us. We were driving from Bremerton to Kirkland so we had a bit of a drive luckily our drive was easy with minimal traffic but by the time we got there we didn’t hav | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Hayk Zakaryan
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9/1/2025 12:00:00 AM | Google
★★★★★ scottie cleary
We received excellent service from start to finish. They were considerate of my time, since I reside on Whidbey Island. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Bruce Dickinson
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9/1/2025 12:00:00 AM | Google
★★★★★ Ram Mohan
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9/1/2025 12:00:00 AM | Google
★★★★★ Daniel Rossy
Came to Volkswagen Kirkland for a routine maintenance on my Tiguan and ended up driving away in a brand-new Tiguan in the top trim! Huge thanks to the entire team – the managers were polite, professional, gave me room to negotiate, and helped me find the perfect option at a fair price. The whole process was quick and smooth: friendl | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Marikka Malm
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9/1/2025 12:00:00 AM | Google
★★★★★ frankie nickerson
I want to truly thank my salesperson Daniel and the Volkswagon of Kirkland team for their outstanding service during the purchase of my new BMW X5. Daniel in particular was very kind, professional, and genuinely made the experience one of the best I have ever had. I have already recommended this dealership to my friends and I wouldn | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Eddie Yan
Service advisor John is great. Had to bring my 2022 id4 in 3 times within 3 months so not so great about vw. Also this dealership does not wash your car after repair. Maybe all vw. Another reason I won’t be buying a vw again. | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ John Darvish
I bought an ID.4 about a month ago. The negotiations were quick and painless. They delivered the car to my house. Very nice. However the after sale support was very poor. The car has poor user interface as it is well documented in professional review. But what I am surprised about is the response with the sales team who did not make | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Lapraja Miller
We're planning to get a new vehicle next month. I was really leaning towards a new VW SUV, but based on my poor experiences at the Kirkland and Auburn VW service departments for repairs on my current VW over the last 6 years, I refuse to get another one. From taking a whole day for an oil change, 4 days to do a diagnostic, 3 weeks f | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Tori Diante
I genuinely felt unwelcome & unwanted there from the moment I walked in. The rep that I unfortunately was paired with was snobby & judgmental. He hinted that my car was old, as if that matters when I own a VW and I am paying their extremely overpriced rates for services. He was negative about every single thing, & seemed to be intent | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Jonathan Skipworth
Do not take you EV here for service, my wife took her ID.4 in for the 20k service with 26,000 miles and they told her the 20k service was $800.00 or she could just do the 30k service for $400.00. The 20k service is actually free up to 25,000 miles and she was only 1,000 miles over, they charged $400.00 for the 30k service. They cha | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Colby Narramore
Brought our VW in for a repair under extended warranty. Big mistake coming here. Our extended warranty company told us they're having major problems with this location specifically honoring warranty claims properly. This Kirkland VW location is not only collecting money from the warranty company, but also from the customer which | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Toni Impiö
Not usually posting reviews but in this case have to caution potential customers of this establishment. Went in to get a lease deal for ID.4 with the good national promo VW has on them. Additionally looks like the dealer is discounting the ID.4s 3k across the board, so this would suggest that there is room to work the numbers on the | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Yusof Ganji
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8/1/2025 12:00:00 AM | Google
★★★★★ Unigem cosplayers
This VW Service center is one of the best, Had to leave my car and go to work for an oil change and leave my car for about 8 hours and called to be picked up by a shuttle. Ashley, was so sweet, kind, and had the best stories of her past cars. Avelyino, was my service advisor he was very helpful and professional when it came to the oi | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Tammy Unruh
I've taken my 2016 VW Beetle to this location twice now upon the recommendation of my regular mechanic for issues that are very specific to VW. They were efficient and able to rectify both issues easily. I can't speak to the price range. I guess I paid around what I expected. | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ K.L. Mozden
We had a very pleasant experience buying a used car here. We came into it with a clear goal in mind, knew all that we wanted from a car, and had a very strict budget. We worked with Drew, who is a stellar salesman. He understood our wants and needs and worked with us to get us a great deal. He was very friendly and attentive, and did | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Mi F
John took care of me and was able to get VW to cover my brake pads and rotors | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Lee In Kirkland
I have a Touareg Diesel covered by Diesel Gate extended warranty (Engine, Emissions, Fuel systems). Took it in for a check engine light and an oil change, ended up with $3k man-made damage along with sub par service. Facts below, leaving out theories and suspicions: * No loander * No shuttle service for a ride home * Failure to de | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Ryan Emerson
I brought my Golf in to have recalls done and to inspect coolant warnings. They came back and said there was a massive coolant leak and it needed to be repaired right away. I decided to hold off as the quote was $1000+ and take it to an independent place. The Independent place says there's zero evidence of a coolant leak. They topped | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ Dan
The whole buying experience was well handled. Between being reached out by Mike (Sales manager) in response to an inquiry, discussing my concerns and offering different options between the same trim, and then the transition to Drew, and then the buying process with Drew and Moe was very smooth. Drew did a lot of the legwork ahead o | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Seshadri Sridharan (Sesh)
The best car service experience I’ve ever had. Tristan in particular is great. If you have an id4 don’t go anywhere else. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Grizzly Rich
We took our VW Tiguan in for some help with pairing a new radio to the vehicle using the ODIS system. We were helped by Tristan who was professional, funny, and so helpful. He made our time in the service area so much more pleasant. We are now rocking out again with our CD player/Radio. There is no school like the old school. Thanks | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Dianne Bell
From check-in to check-out, Daniel, my service representative was prompt, courteous, knowledgeable and kept me informed throughout the process. And my service was complete earlier than expected! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Andover Warren
The service department gets 5 stars!! The sales team …. 3. My second purchase (‘24 GTI) at Kirkland VW. First one in 2019 was great. Second time around…. Lets just say you wont be getting a great deal. The spread from what they gave me in trade and then sold it for a week later was over 5 grand. | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Chi Stewart
I love my Golf! | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Francisco Fabrega
Amy took awesome care of me with the purchase of my Tiguan. She was professional, courteous, knowledgeable and listened to all of my requests. A real pleasure to work with! | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ chris habdas
Not friendly not helping at all. I bought the car from them brand new six years ago from beginning to today. The car has the problem was VolksWagen Atlas. I asked for 20 second help they say nobody can help you so I just left. | Read Full Review
6/1/2025 12:00:00 AM | Google

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