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University Volkswagen

★★★★★(125)read reviews

4724 Roosevelt Way NE, Seattle, WA 98105

(206) 734-4166 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Karin Roth
We had a great experience looking at ID.4s today. Parker was extremely professional, helpful and patient explaining car features . When it came to numbers and costs he thoroughly helped us to look into many different options very patiently and knowledgeable. We highly recommend Volkswagen Seattle in the U-District. | Read Full Review
9/4/2026 12:00:00 AM | Google
★★★★★ Ross
Changed the price on me after arriving. Horrible service and way overprice lease options compared to other dealers. | Read Full Review
9/2/2026 12:00:00 AM | Google
★★★★★ Leanne
Had a great experience with Erik! He helped me understand the features of the car in detail and patiently walked me through during our test drive as well as our pre-call and post calls. Very personable and caring!!! | Read Full Review
8/31/2026 12:00:00 AM | Google
★★★★★ Annette Lessard
Erik McGary was super helpful and really easy to chat with! | Read Full Review
8/30/2026 12:00:00 AM | Google
★★★★★ Francisco De Abreu
I had a great experience at VW. Erik was very helpful made the process seamless and always available. Would definitely recommend. | Read Full Review
8/30/2026 12:00:00 AM | Google
★★★★★ Scott Henson
Parker Scotson was a rock star to work with as we bought our ID.4 - which we love! | Read Full Review
8/25/2026 12:00:00 AM | Google
★★★★★ Catherine Henson
Parker has been great to work with. Knowledgeable and quick! | Read Full Review
8/25/2026 12:00:00 AM | Google
★★★★★ Alison Grande
I had the best experience buying my new VW from Jaelin. She was very knowledgeable, helpful, and efficient! | Read Full Review
8/25/2026 12:00:00 AM | Google
★★★★★ Jen Ewing
Erik was very easy to work, friendly, and honest. This is our first experience buying a certified pre owned vehicle, and so far so good. | Read Full Review
8/22/2026 12:00:00 AM | Google
★★★★★ Florian Thiel
Erik was great to work with | Read Full Review
8/22/2026 12:00:00 AM | Google
★★★★★ Andy Aparico
We just leased a Volkswagen Atlas Cross Sport from the University Volkswagen dealership. Truly outstanding service by Erik throughout the sales process, and hats off to Stephanie, the Sales Manager, for holding true to the terms of the deal to retain us as repeat customers! Greatly appreciate the professionalism, customer-centric a | Read Full Review
8/21/2026 12:00:00 AM | Google
★★★★★ Donny Lam
I had a great experience at University Volkswagen. The team was friendly, professional, and very helpful throughout the entire process. As a new immigrant to the U.S., I especially appreciated their help with Volkswagen's Foreign Business Professionals Program. It can be difficult to understand financing or leasing options when you' | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ PAID 5 STER REVIEW PROVIDER
I write positive review | Read Full Review
8/18/2026 12:00:00 AM | Google
★★★★★ Emily Baldwin
Sad day to turn in my 2023 Tiguan today but had a really positive experience with University Volkswagen. Erik was helpful during the lease turn in process. Highly recommend!! End of an era! | Read Full Review
8/15/2026 12:00:00 AM | Google
★★★★★ David Masin
Parker and Cory were awesome. If you are considering buying a new VW - don't ask for anyone except for Parker. He is a low pressure salesperson and very knowledgeable. 5 star experience! | Read Full Review
8/15/2026 12:00:00 AM | Google
★★★★★ Liberty
I love my new VW ID 4. My experience at university Volkswagen went super smoothly. Erik especially was knowledgeable and prompt in answering all my questions | Read Full Review
8/14/2026 12:00:00 AM | Google
★★★★★ Erin Hartley
Parker was an excellent resource. I am someone who hates the process of test driving and shopping for a new car, and from the moment we walked in the door Parker put us at ease. He answered all our questions, shared different pricing options and offered a lot of suggestions on how we could ultimately save money between different stra | Read Full Review
8/11/2026 12:00:00 AM | Google
★★★★★ Erik Rejon
The experience at this dealership was great. The Sales executive Erik McGary was fantastic. We were relocating to Washington due to work and he was assisting with all the process remotely and had everything ready (what we actually ask for) when we arrived at the dealership and made the process super smooth. Thank you very much, Erik! | Read Full Review
8/10/2026 12:00:00 AM | Google
★★★★★ Homey Kay
Parker always smiles while providing the best customer service. We only purchased our VW car because of his great customer service. | Read Full Review
8/5/2026 12:00:00 AM | Google
★★★★★ Naz Lashgari
Parker is the best???? he is very informative with great costumer service | Read Full Review
8/5/2026 12:00:00 AM | Google
★★★★★ Stephen Price
Parker is awesome! He helped me lease a 2026 Taos SE. It was an awesome experience! | Read Full Review
8/4/2026 12:00:00 AM | Google
★★★★★ Remon Flemon
Thank you Stephanie and Erik for your help and your patience and your expertise and walking the extra mile. It was great experience | Read Full Review
8/1/2026 12:00:00 AM | Google
★★★★★ christine Flemon
Thank you Stephanie and Erik for all you did for us. | Read Full Review
8/1/2026 12:00:00 AM | Google
★★★★★ Cassie Jackson
Parker and Becky were absolutely incredible!! After a disappointment with another dealership, I was able to call ahead on the car I knew I wanted, Parker got things started and kept things moving along so I could get on the road. Best dealership experience- this is the place to come!! Becky walked me through financing and made it a c | Read Full Review
7/31/2026 12:00:00 AM | Google
★★★★★ Craig Fitts
Since my fantastic experience with Jaelin in November purchasing my 2021 Tiguan, she has continued to give great customer service by checking in on me and the car. Recently I came by after a service appointment and she personally went and got me a full tank of gas. Over 8 months later and she still remembers the details. Go see her i | Read Full Review
7/27/2026 12:00:00 AM | Google
★★★★★ Selene Castro
Parker, was the best and honest salesman we had. Great customer service this dealership is. Thank you all for your help today. | Read Full Review
7/25/2026 12:00:00 AM | Google
★★★★★ Diane Wheeler
I've owned Volkswagens and needed a new car and emailed University VW on a Sunday afternoon to get info on a car I was interested in. I promptly got a response from Jaelin Gates and we traded emails with info back and forth on the car I was interested in. We made an appt. for that Monday morning to meet. From the moment I met Jaelin | Read Full Review
7/25/2026 12:00:00 AM | Google
★★★★★ Reddmond Pepper
Erik was an amazing sales Rep. | Read Full Review
7/20/2026 12:00:00 AM | Google
★★★★★ Sassy Taco
Parker is the best! Easiest buying process ever, go see Parker at University VW for your next ride! | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Claire Sumadiwirya
This is my second car with Stephanie and her team here! I live at Eastside, and would drive across the bridge to get my second VW than visiting other dealership around the area. Parker helped me this time to get everything ready when I arrived, and the team here really went beyond to make sure I am taken care of. Highly recommend thi | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Turk Symn
We purchased our 3rd car from University VW today. Erik McGary was our courteous sales person. Erik redefines the job with his attitude, patience and exceptional communication. We'll be back! | Read Full Review
7/12/2026 12:00:00 AM | Google
★★★★★ Alev Seymen
Ask for Erik. He offered us a calm, patient, knowledgeable, and transparent process. | Read Full Review
7/12/2026 12:00:00 AM | Google
★★★★★ Zach
Tried to bait and switch us on a vehicle. Request was always for AWD, they delivered a Fwd. All prices were originally quoted for AWD, however when they realized the mistake they made, they claimed the prices were always for Fwd and that AWD would be an extra $125 per month. Horrible service and advise going elsewhere. | Read Full Review
7/10/2026 12:00:00 AM | Google
★★★★★ Heather Jones
Exceptional experience from start to finish! Each step in my car buying experience was totally effortless. Parker was extremely professional, knowledgeable and patient while sharing the inventory and options for my next car. I would highly recommend you contact Parker and University VW when you are ready for your next car! 10 out 10! | Read Full Review
7/9/2026 12:00:00 AM | Google
★★★★★ Rajeshwari G
Jaelin Gates is amazing and has great attention for details. I was there to return my leased car. | Read Full Review
7/8/2026 12:00:00 AM | Google
★★★★★ Craig K
Erik was super easy to work with. No pressure, friendly, and got us into a used ID.4 with no drama. Highly recommend. Thanks Erik! | Read Full Review
7/2/2026 12:00:00 AM | Google
★★★★★ Gina Kusumoto
Erik McGary was very knowledgeable about our car. He was easy to work with and very personable. Great experience. | Read Full Review
7/2/2026 12:00:00 AM | Google
★★★★★ C Garner
Worked with Erik McGary and finance team on a buy out of my VW ID4 lease and highly recommend that you head over to the University VW dealership as they are very knowledgeable and reliable with their business. I went to two other dealerships before this to get some straight answers and feel very well taken care of and that I got the | Read Full Review
6/29/2026 12:00:00 AM | Google
★★★★★ Jeffrey Fisher
Erik did great helping us out. | Read Full Review
6/29/2026 12:00:00 AM | Google
★★★★★ A1den
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6/27/2026 12:00:00 AM | Google
★★★★★ Nolan Schweiss
Erik Helped me out by showing me a few vehicles, and was very knowledgeable about all of them and made my experience enjoyable?? will be coming back when i need a vehicle | Read Full Review
6/27/2026 12:00:00 AM | Google
★★★★★ Janet Powell
I came from a few hours away to buy a Tiguan from Erik, he was very professional and had everything ready to go when we got there! This is my third car from university VW and I will definitely be back! Erik was very easy to work with and never made me feel stupid :) | Read Full Review
6/27/2026 12:00:00 AM | Google
★★★★★ Ging Maring
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6/26/2026 12:00:00 AM | Google
★★★★★ Christina Ahrens
I wanted my tires rotated and the service agent said they would do it if they felt like it needed to be done. I wasn't in the mood to argue. They ended up not rotating and still charged me but fixed it before I paid. Cashier was not friendly. I spent a lot of money on my servicing and a simple hello would have been nice. | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ Jim Johnson
Had a great experience. We picked up a 26 Atlas and Erik made the experience a easy quick process even though we picked the car up late. | Read Full Review
6/18/2026 12:00:00 AM | Google
★★★★★ Samantha Johnson
Great experience with Erik and the University VW Sales team. Erik was super friendly and helpful right from the first call. Highly recommended based on our experience purchasing a new Atlas. | Read Full Review
6/18/2026 12:00:00 AM | Google
★★★★★ Tomo Nishizaki
Bought a new car with Erik - he was very helpful and amazing to work with! | Read Full Review
6/14/2026 12:00:00 AM | Google
★★★★★ Tanya Takahashi
Erik was super helpful through the process of buying our first car! Happy to walk us through all our options and take our time without being pushy. | Read Full Review
6/14/2026 12:00:00 AM | Google
★★★★★ Ben Righthand
Erik was super helpful and knowledgeable and made the leasing process easy. | Read Full Review
6/12/2026 12:00:00 AM | Google
★★★★★ Prime Auto Shipping
Fantastic dealership and a pleasure to work with. Prime Auto Shipping recently shipped a vehicle for them and hopes to continue transporting many more vehicles together in the future. | Read Full Review
6/12/2026 12:00:00 AM | Google
★★★★★ Milena Salas
Parker is amazing! Seriously went above and beyond! | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ Alyssa Kern
Russell was so great! Low pressure and we left with the car we wanted at a great price. Thanks for such a great experience!! | Read Full Review
6/2/2026 12:00:00 AM | Google
★★★★★ Robert Kisch
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6/1/2026 12:00:00 AM | Google
★★★★★ Lucas Bourne
My wife and I purchased a 2023 VW ID4 from University Volkswagen and the experience could not have been easier. We worked with Erik McGary who I would highly recommend. Erik was straightforward, patient, and not at all “salesy”. We love our ID4 - Thank you! | Read Full Review
5/25/2026 12:00:00 AM | Google
★★★★★ Jerome Welch
Erik was wonderful and very informative on getting me the right vehicle such a kind spirit I RECOMMEND you get a vehicle with him if you want perfect service and a good experience! | Read Full Review
5/23/2026 12:00:00 AM | Google
★★★★★ Mary Henderson
I had the mosr utmost pleasure of meeting Erick at University Volks Wagon. I recommend working with him to anyone looking for a Volks wagon. He is a perfect guy to get your Volks wagon from. He took all the worry about buying a car from me and took the time to show me the features of the car. He is a very nice person. | Read Full Review
5/23/2026 12:00:00 AM | Google
★★★★★ Ignatia Henderson
Very helpful, kind and glad he was there to help my sister | Read Full Review
5/23/2026 12:00:00 AM | Google
★★★★★ Samuel Nyamathwe
Excellent customer service and awesome experience. Erik took his time to help me and went over and beyond to assist me . Thank you and God bless you abundantly!!!! | Read Full Review
5/23/2026 12:00:00 AM | Google
★★★★★ Jillian Eaker
We had such a great time working with Erik at University Volkswagen! He was incredible helpful, patient with all of our questions, and made our experience so easeful and straightforward. We could not be happier with our service and our new VW! Thanks Erik! | Read Full Review
5/17/2026 12:00:00 AM | Google
★★★★★ mims marioumah7
Had the best experience leasing a car here! Erik and Parker were of utmost help throughout the entire process. I look forward to continue my business here! | Read Full Review
5/17/2026 12:00:00 AM | Google
★★★★★ Gabe Othman
Erik made the process easy and Amir was speedy getting us signed. | Read Full Review
5/15/2026 12:00:00 AM | Google
★★★★★ James Kuchenbecker
Parker was relaxed, knowledgeable, low pressure, and had the right car in stock. Loved the experience and very happy with the car. | Read Full Review
5/15/2026 12:00:00 AM | Google
★★★★★ Faith Russell
Erik McGary was a wonderful salesman that was very knowledgeable and friendly. He worked with my family and I for about a month total until we found the right car, he was very flexible and open to helping us find the right vehicle. I’d highly recommend him to anybody interested in purchasing a car at University VW/Audi. | Read Full Review
5/11/2026 12:00:00 AM | Google
★★★★★ Alyssa Russell
Erik McGary went above and beyond to help us find the perfect vehicle for my daughter. Over the course of a couple months, he patiently guided us through the entire process. He researched options, coordinated three separate test drive events, and made sure we found exactly what we were looking for: a safe SUV with the exact trim she | Read Full Review
5/11/2026 12:00:00 AM | Google
★★★★★ Erik McGary
I had a recall done on my gti, the whole team was a pleasure to work with, including sales! (Went over there to check out some cars while waiting) My car was done quick, and very professionally, would highly recommend anybody to come here for sales or service | Read Full Review
5/10/2026 12:00:00 AM | Google
★★★★★ University Used Tires
Erik is polite and knowledgeable. A pleasure to do Business with. | Read Full Review
5/10/2026 12:00:00 AM | Google
★★★★★ Tamella H
We were about to buy a car there but then my husband reached out to another VW dealership and we realized that we were about to get fooled. I am not gonna pic up names not to ruin anyone’s career but I hope they read this review and understand that information can be easily acquired so no need to fool their customers. | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Agneev ghosh
Jaelin at University Volkswagen has been great during our process of purchasing a vehicle from their dealership. Definitely recommend. | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Wilhelm Dingler
We just purchased our third Tiquan from UVW. Jaelin Gates is a supurb salesperson with a very keen eye for quality customer service. It is the attention to top customer service that Jaelin embodies that will have us coming back to UVW for our automotive needs. | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Saad Shaikh
It was awesome to work with jaelin, she helped and ensured smooth process throughout, also worked on her off days to get me a good deal! | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ LD Z
Purchased a car with Parker, everything was straight forward and timely. Purchase price after negotiation and VW rebate was good given the current inventory levels of the particular vehicle & color across all dealerships in the state (and in Oregon) at time of purchase and buying before spring/summer when demand is higher. Received a | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Thomas Murphy
Very willing to work with us and provided great options for our consideration. Parker was very knowledgeable of the various products and was able to lead us through the decision making process. Love the Taos. Have been a VW/Audi family for over a decade. Quality products and a quality service team. | Read Full Review
3/22/2026 12:00:00 AM | Google
★★★★★ Celeste Grebe
Parker did a phenomenal job helping us pick the perfect car for us - super responsive and knowledgeable. | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Reagan Taplin
Russell went above and beyond to help us find the right vehicle at the right price. He was kind, knowledgable, thoughtful, and patient - and was fun to spend a few hours with! | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Catherine Callaghan
Overall great experience getting my beetle serviced here. Summer was the one who checked me in for my 120,000 mile service and she was great. I got updated via text with videos from the mechanic servicing my vehicle while they were looking it over, and an itemized list of service recommendations when they found anything outside the r | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Elizabeth Brandel
Great customer service - I needed help with what seemed a simple issue (cracked side mirror) and it was! Sierra and Brendan were great to work with. | Read Full Review
3/7/2026 12:00:00 AM | Google
★★★★★ Tanner Kerr
Customer service here is top notch. Go see Parker if you wanna buy a new car | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Hailey Comin
I just turned in a lease and leased a new car at University VW. I had the good fortune of working with Russell. He was kind, knowledgeable and made, what can be a painful process, the experience smooth and quick. I was prepared with what I was looking for and was in and out in less than 3 hours. I have had many VWs in my past and wo | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Fadel ElJazzar
Eric, very good customer service | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Andrew Wang
Russell has been wonderful to work with. Responsive, helpful, and understanding with all my questions. Didn’t make the sales process difficult and got me exactly what I wanted. Will be coming back here for all my service needs, thanks! | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Christianne Aurouze
When my VW Tiguan broke down the AAA tow truck driver recommended this place. I'm so grateful that he did. They've been amazing everytime I go in. I cannot thank Summer enough for all her hard work dealing with my warranty company. I highly recommend taking your VW or Audi here. | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ jonathan frizzell
Service Advisor Summer Hendrickx, continues to lead by example. | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Benjamin Oliver
Austin helped revive my e-Golf that could only be done at University Volkswagen. He kept continuous communication and even sent me a video of the work they were doing. Amazing customer service and would absolutely recommend him and University Volkswagen for any VW servicing. | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Stuart Lee
I’ve been going to University Volkswagen for 3 years now. I’ve always had great service. This last time I had a recall update and Summer helped me through the process with a loaner car and quick service. I will continue to go there in the future | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Kristen
I usually stay away from getting services done at dealerships to previous issues I’ve encountered but I was in a bind and I found myself having to come in. I’m actually so glad I came to this location! Summer was great she helped me and didn’t make me feel stupid or rushed and it gave me a completely different experience then I have | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ lamonte golden
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2/26/2026 12:00:00 AM | Google
★★★★★ Asa Chavez-Knight
Whenever I need maintenance on my car, I ask for Summer specifically. She’s always listens to any concerns I may have and never tries to sell me unnecessary things. Also, she always makes sure I get to where I need to go after I drop off my car for my appointment. | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Pat Bluemel
Great and efficient service process. | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ silly me
Great experience dealing with Summer. Communicative and friendly service. Repair was taken care of quickly. | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Michael Knight
I went in for some regular maintenance. Summer was an excellent communicator! I was able to pick up and drop off my car on time and without issues. thank you! | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Pablo Echeverria
Great service from Summer at University Volkswagen! Fully recommended | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Patricia Nunley
I had been shopping for a VW crossover/compact suv. Jaelin, was AMAZING, she found EXACTLY what I was looking for, and the buying process was absolutely painless. University VW has a customer for life. | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Philip Wong
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2/22/2026 12:00:00 AM | Google
★★★★★ Tom Root
I brought my 2017 Jetta in for regular service (collant flush, transmission fluid change, oil change). I knew my Turbo was not functioning properly but didn't request anything. Much to my surprise, my service writer Summer informed me they were checking with VW of America to see if it was covered under warranty - and it was! They r | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Raymond Lewis
I recently brought my car into University Volkswagen in Seattle and had the pleasure of working with Summer, one of their service advisors. From start to finish, she went above and beyond to make the process smooth and stress-free. Summer took the time to clearly explain what services my vehicle needed and why, without ever making me | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Austin Macy
Brought my 2022 Jetta in for an oil change and tire rotation a couple weeks ago, it was my 1st time servicing at this location and I'm very relieved that everything went as smoothly as it could've!! Special shoutout to Summer for explaining everything I asked about with great detail and respect! She really knew her stuff, which is al | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Jonel Stahr
University VW Service dept is the best! Austin is professional, knowledgeable and courteous (and funny)! He kept his promises and my car runs like a champ. Very pleased with both sales and service at University VW! | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Crude music
Had an excellent experience! Summer was LOTS of help!!! | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Simone Tuilaepa
Always have a stellar experience at the University Volkswagen! Summer, Sierra, and Jaelin are always nothing but helpful, accommodating, and thorough in assisting me with all of my inquiries. They have a great team that provide consistently excellent service. | Read Full Review
2/21/2026 12:00:00 AM | Google
★★★★★ Katie Leach
Summer was an incredible help! She was as also spot in with my pick up time too! I would absolutely recommend coming to get your car serviced here. | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ Jose Galvez
Highly recommend! Summer always takes care of me when I need service on my vehicle. Not only is she friendly, but she is thorough and experienced in her role. I brought my Tiguan in bc it was losing oil, after inspection it needed extensive repairs, Summer made sure to set aside a vehicle loaner so that I wouldn’t be without a car du | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ Jason Allen
Summer was really helpful getting what I need for the car taken care of. I was in & out, great service! | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Tiffany Hipp
Summer — THANK YOU for always bringing such great energy and real knowledge to what you do. It’s obvious you care about people and not just the task in front of you. You’re incredibly knowledgeable and it shows in the way you answer questions and guide customers with confidence. Your customer service is honestly top tier. You’re pa | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Pere Kyle
Service was fast and on time. Austin in service moved things along quick and kept me well informed. Overall very positive experience would use next service | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Barbara Nevers
My appt for an annual exam at university Volkswagen was perfect!! Austin was s great helper explaining everything really well and discusing with me the pros and cons of choosing and delaying maintenance work based on what I can afford. He spent a lot of time with me to make sure I was pleased with the plans and called and emailed t | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ kylie hunt
I cannot say enough good things about Summer at University Volkswagen in Seattle. From the moment I walk through the doors, she is always the very first smiling face to greet me, and her warmth and friendliness instantly put me at ease. She is genuinely one of the nicest, most approachable service advisors I’ve ever worked with. Eve | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ Jim MacLean
A few hiccups along the but Summer kept things moving. | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ Tim Waters
Got same-day service when I needed tires checked, and they plugged 2 of those tires at no charge. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ Eliana Zavala
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2/8/2026 12:00:00 AM | Google
★★★★★ Aleisha Jackson
Summer at University Volkswagen was great to work with. She made my oil change quick and easy, kept me informed throughout the process, and was very professional and friendly. The experience was smooth from start to finish. I really appreciated her help and would recommend asking for her if you’re coming in. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ Betul Coban
We use this dealership service regularly. Our last visit Austin was extremely helpful. He responded quickly to calls and messages and gave a discount on one of the services since they realized it was a quick fix. | Read Full Review
2/7/2026 12:00:00 AM | Google
★★★★★ Dennis Wise
we recently had an issue with our vehicle that required it to be in for service longer than usual. Summer H and the Service team were fabulous! They kept us informed with texts and calls on a regular basis, always making sure we had the info needed. The communication, thoughtfulness and care of the Service depart is a main reason we' | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Theodore Edmison
Knocked it out of the park. I came in for a recall repair and the complementary service was exceptional. This is the place to get Volkswagen work done. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Paul
This review is way over due so I'm blanking on the name of the service manager. I think it was Harper. Top notch dealer and service provided. I have a '19 VW Golf that had a bad trans under warranty. I went to Carter more times than I can count and they told me I couldnt get it repaired / fixed without a code flashing which is i | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Bane
Had an appointment for oil change at 3 pm today and when I showed up Summer informed me that my appointment was for 2 pm that she left voicemail and I confirmed which I didn't. Trying to gaslight me is not custom experience I was in for.Decline in service department quality is extreme over last 12 years ,from stripped oil plugs coupl | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ William Nobis
Jaelin did a wonderful job helping me find the vehicle I wanted. Her kindness and professionalism made the process of getting my car straightforward and easy. I can't recommend her enough! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Justin Bajema
We purchased a 5 year old VW Golf at University Volkswagen this month, and it was such a wonderful experience. We worked with Jaelin Gates, and strongly recommend asking for her. My wife did all the back and forth about the car on the phone, and felt really comfortable dealing with a woman in this male dominated industry. She really | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Kaye Fan
I had a great experience at this dealership, everyone is so friendly. Shout out to Josh! He’s been very helpful. | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Ian McLean
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12/1/2025 12:00:00 AM | Google
★★★★★ Zanta Desta
The Mechanic Roberto did amazing!!!! He worked on my volkswagen Jetta sport 2023 on break related issues and he fixed it well!!! Very nice and explained everything well!!! And Jamie did an amazing job answering every question I had. Very nice and very helpful! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Kang Bill
Had a very nice experience with the service department especially with John Brulotte. Got a set of brand new tires and was able to get my problems fixed. John was a great service advisor he walked me through everything they will do to the car and explain everything in detail. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Tyrone Love
These guys are awesome and Summer the service consultant was absolutely amazing. They have my business as long as I own a Volkswagen | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Humza D
Absolutely horrible. Sent my daughter to search for her first vehicle and she came home to me in tears. Do NOT send your wife, daughter, mother, etc here! I will not repeat the horrible things she says they told her, but trust me, if you are a father you would see red to hear it. AVOID. | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Sss Soul eater
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10/1/2025 12:00:00 AM | Google
★★★★★ Zhanar Shakhzadov
Worst experience I’ve ever had don’t go here to buy a car. WASTE of TIME | Read Full Review
10/1/2025 12:00:00 AM | Google

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