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University Volkswagen

★★★★★(26)read reviews

4724 Roosevelt Way NE, Seattle, WA 98105

(206) 734-4166 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

★★★★★ Eric Roof
Had my GTI serviced for a recall and seat check. All went well, front desk seemed new but very personable and helpful. Car returned in much cleaner condition then when dropped off. AND unlike other VW servicing, to my surprise when I bought a part from their parts department there wasn't a 3% tacked onto the credit card payment. | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ Michael Jurich
Friendly, helpful staff who care about you, your car and your experience at their business. I love the video message from the technician who tells you how the work and inspections went, any recommendations, etc. Our Service Advisor, Summer, took good care of us. | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ Nick White
Was sold a car here. Seller promised that no services to car would come as a subscription. The salesperson lied to me. | Read Full Review
10/5/2024 12:00:00 AM | Google
★★★★★ Betty Yu
Spoke with Matthew (Services) on the phone. He spent a couple minutes giving me some very helpful advice on purchasing a new vehicle. I've been following inventory here ever since. Thanks Matthew! | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Melissa Summers
I had a problem with the charging port on my 1 year old car. They got me in quickly and fixed the problem that morning. Thankful to have my car back and that they had the parts in stock. | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Melissa Summers
I had a problem with the charging port on my 1 year old car. They got me in quickly, and fixed the problem that morning. Thankful to have my car back and that they had the parts on stock. | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Sabrina Shi
They sold me the prepaid service like an ad, then no reminder for the expiration date for that service. Paid $300 and got nothing, and won’t give a discounted service. Don’t know but anything that they recommend unless you can remember something for years I n the future. And if you do, ask them for a record of when it expires. | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Mark Anderson
Excellent customer and technical service! | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Hillary Tayet
The service at the front desk has dramatically declined over the last 5 years since I've been coming here. I'll go back to the VW dealership where I purchased my VW for future service needs. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ David Schoch
Good dealership that makes purchasing, servicing, or getting parts easy and efficient. Had a solid experience picking up my Jetta from this place. Highly recommend | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ brukeste
Please explain your complaint in detail: In 2021, I purchased a new VW Jetta from University VW. This made the 3rd purchase from this dealership and have owned nothing but VW my entire life. One day after this purchase, the battery on the car was faulty and had to be replaced. Two weeks later tire went flat and was told it was not pr | Read Full Review
8/7/2024 12:00:00 AM | DealerRater
★★★★★ Brennan Cathcart
Janae was great to me. Low pressure environment, easy to set up a test drive (although I did have to sign a waiver which I wasn't a fan of), and very responsive to my questions. The cars ended up not suiting my needs as well as other brands, but I felt a need to leave a review after this experience was contrasted by less than stellar | Read Full Review
8/4/2024 12:00:00 AM | Google
★★★★★ Jo Ch
I had a fantastic experience purchasing my new vehicle from VW Uni. Parker Scotson was exceptional throughout the process. He was knowledgeable, attentive, and made sure all my questions were answered. The entire team was professional and made the buying process smooth and enjoyable. I highly recommend this dealership and Parker Scot | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ jessica leong
We ended up with a nail in our tire on the first leg of a really long road trip. We brought our car in to University VW and Pedro was quick to help us get back on the road. Great service, they went above and beyond. Thank you Pedro! | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Alyssa Vick
There was no communication whatsoever, and I was told incorrect information when purchasing parts and then essentially called a liar even when I was willing to chalk it up to her misunderstanding my question I had asked at the time due to poor wording on my part even though I couldn’t have asked my question more clearly, and her answ | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Life is Maika?i
I recently had the pleasure of purchasing a vehicle from University Volkswagen, and I can't say enough good things about my experience. Stephanie Ngoun, the internet sales manager, went above and beyond to assist me. She responded to my inquiries even on her days off and found me an outstanding salesperson, Ognjen Novakovic. I would | Read Full Review
7/6/2024 12:00:00 AM | Google
★★★★★ Tim N.
Awesome team! They were willing to discuss our needs online and through text, and by the time we arrived they were ready to get us what we needed at the price we wanted. They were in the middle of a massive systems issue, but still bent over backwards to make sure we could hit our super limited timing constraints and get us on the ro | Read Full Review
7/5/2024 12:00:00 AM | Google
★★★★★ Paul Nichol
The past 2 weeks have been challenging for all auto dealers due to the cyberattacks that shut down computer systems. My scheduled appointment was canceled but when I called to follow up the next week, University VW was able to schedule me the next day! Good thing because I was low on oil and AdBlue! The 80,000 mile service was promp | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ Brian Hanlon
I called for an airbag issue on my wife's Tiguan on a monday and we were ushered in at 9am the next day for an oil change, the airbag issue, and an all points inspection for a cross country drive to NY. Baily was our service manager and she was awesome! The airbag was a recall and the oil change and inspection cost was very manageab | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ Susy Jacobs
For years I used to take my Cabriolet and Jetta here for service and they did a fine job. Now It seems they are only geared to servicing new vehicles and if you bring in an older VW they’ll charge you $450 only to tell you they can’t do the repair because the necessary part is disconnected. Don’t take your older VW here and don’t exp | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ Ethan Crosby
Drove from Spokane with the intention of purchasing a new GLI as this was the only dealer in the Greater PNW region with the color and transmission option I was looking for. Ognjen and the rest of the team here did a great job. They had the car detailed and ready ahead of time at their lot and there wasn't a whole lot of downtime at | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Adrik Brashear
Brought my car in early for a water pump replacement and got it back same day. Excellent customer service and care 10/10 would recommend for any of your VW needs They also have pretty sweet merch if your looking for das drip | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Nathan Lookabaugh
Summer at University VW service center has provided exceptional service and is a pleasure to work with. I’ve had a few problems with my 2018 GTI, and she has helped me through it step by step. Between diagnostics and dealing with my extended warranty company, she has made the repair process so easy. I have dealt with a lot of dealers | Read Full Review
5/28/2024 12:00:00 AM | Google
★★★★★ Kimberly Hobbs
My recent car buying experience at University VW was very positive thanks to Oggie. He was incredibly patient and listened attentively to my new car goals. When I asked for time to process the decision overnight and consider another vehicle, Oggie remained patient and professional. He even reminded me of the priorities I shared with | Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Raina Green
Every visit I have enjoyed the best customer service. Particularly in the service department. Bailey is always so friendly and welcoming, and is just a joy to work with. Franchesco sent me a short video detailing what he observed during maintenance and his recommendations. Love this added feature. Everyone I’ve ever had the pleasure | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Fisher
Very friendly and listening my concern. | Read Full Review
5/10/2024 12:00:00 AM | Google

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