Save on VW Service & Repair at Your Local Dealer Near Rockville

★★★★★ Hope van der Linde

Ivan was such a pleasure to work with in my recent trade in and purchase of my 2026 Taos. He and the rest of the team were so professional and knowledgeable. Highly recommended buying from West Broad VW. | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Kellie Mcafee

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4/16/2026 12:00:00 AM | Google

★★★★★ Nagnath Ingale

Great service experience at West Broad Street VW. I brought my 2026 VW Taos in for a wiper blade issue, and Russell Morris was friendly, patient, and professional throughout. He carefully noted my concerns, and after the service was done, he personally walked with me to the car to make sure the issue was fully resolved. The team repl | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Holly Atkins

Excellent service center!! | Read Full Review

4/12/2026 12:00:00 AM | Google

★★★★★ It's Me

Just left, after looking at vehicles on the showroom floor. Two guys at the front desk did not acknowledge me. One sitting, one standing, talking to each other | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Susan Cousins

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4/9/2026 12:00:00 AM | Google

★★★★★ Sonya Davis

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4/7/2026 12:00:00 AM | Google

★★★★★ Mohammed Alawadih

Everyone was nice and professional especially the finance manager Osama ahmed. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Karen Vial

The staff was friendly as always. Very quick and efficient. Highly recommend! | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Donavan Miskell

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3/27/2026 12:00:00 AM | Google

★★★★★ Reinhardt Sahmel

Our family's 2009 Tiguan suddenly and unexpectedly had a major engine failure as we were traveling south on I-95 towards Florida. We had to have it carried to West Broad VW. They conveniently had an Enterprise car rental right next to the dealership and we continued on our trip south. The mechanics ran multiple diagnostic tests and, | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ Ric Hatcher

There are not enough good words to express the amazing experience I had at West Broad Volkswagen. I was assisting my parents with their vehicle replacement and had the privilege of working with James Anderson. James truly breaks the stereotypes that are often associated with automotive sales. He was patient, understanding, very appro | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ David McCormick

Sales experience was great! Simple, hassle free, and enjoyable. | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Estefania Degregori

PLEASE, please do yourself a favor and DO NOT come to this place. Custom service absolutely non existent, with service agents having NO tact and giving no clarity. If you are trying to get a hold of them- don’t bother either. I called me multiple times for 2 months and they never picked up the phone when their web malfunctions consta | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Nupur Roy

I was coming in for an oil change, and unfortunately, my extended extras from the “we owe” Was not in the computer. My sales person, Mike Maxey, was gracious enough to have printed off the information for the service department. The service department was very pleasant to work with, and Mike sat there and chatted with me the whole ti | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Michele Kinnick

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3/25/2026 12:00:00 AM | Google

★★★★★ John Ferrell

The Sales Department at West Broad Volkswagon Kia always makes you feel welcomed. They do what they say they will do. It is a good experience. | Read Full Review

3/22/2026 12:00:00 AM | Google

★★★★★ Noelle Gerlinger

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3/22/2026 12:00:00 AM | Google

★★★★★ ashok kumar

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3/19/2026 12:00:00 AM | Google

★★★★★ Andria Moore

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3/17/2026 12:00:00 AM | Google

★★★★★ LaShawn Payne

Excellent repair work and customer service ???? ???? ???? ???? | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ xoxintothelalax

Always very friendly and great service! | Read Full Review

3/16/2026 12:00:00 AM | Google

★★★★★ Sally Kemp

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3/14/2026 12:00:00 AM | Google

★★★★★ Paul Campbell

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3/14/2026 12:00:00 AM | Google

★★★★★ Michael M

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3/13/2026 12:00:00 AM | Google

★★★★★ Jo Anne Hurt

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3/12/2026 12:00:00 AM | Google

★★★★★ Martha Goodale

JR is the nicest service representative I’ve encountered in years! West Broad VW is indeed fortunate to have him as an employee! | Read Full Review

3/11/2026 12:00:00 AM | Google

★★★★★ Minchul Yum

Purchasing experience was very pleasant. Excellent, friendly service afterward! | Read Full Review

3/11/2026 12:00:00 AM | Google

★★★★★ Tom Quesenbery

On time, well done, efficient, valued my time. | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Jerom Joseph del Mundo

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3/9/2026 12:00:00 AM | Google

★★★★★ John Bowman

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3/9/2026 12:00:00 AM | Google

★★★★★ Da Dog

Fast, and provided a military discount ++ | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Sulestine Skinner-Levine

As a returning customer at this shop, I was impressed with the service. The service bay was clean and I was seen right away. The service representative listened to my issues I was having with the car, and gave the diagnosis and the estimate of services to fix the problem. The problem was fixed and I was back on the road. | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ THOMAS ADDISON

Great customer service. All my questions were addressed and my car is running great. | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Maciej Zebrak

I have been going to West Broad Volkswagen for almost 2 years. William has been my service advisor, he is great, very knowledgeable and always goes the extra mile to provide excellent service! Highly recommended, thank you! | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Joseph Murphy

Connor was great, listened to the issues I had and found a fix for all of them. Super fast service as well, was able to get my car back same day. | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ Roberto Gonzalez

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2/27/2026 12:00:00 AM | Google

★★★★★ Ryan Carson

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2/27/2026 12:00:00 AM | Google

★★★★★ Deb Watson

This was the best car buying experience I have ever had. From setting the appointment to driving off the lot in my new car. They handled everything right down to all those DMV tasks. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Larry Olanrewaju

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2/25/2026 12:00:00 AM | Google

★★★★★ Roman Lopez

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2/25/2026 12:00:00 AM | Google

★★★★★ Jim Nasium

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2/25/2026 12:00:00 AM | Google

★★★★★ Max P

I warmly recommend the dealership, they were not pushy or slimy at all and really quite personable. Didn't try to talk me into stuff, just listened and actually helped me saved money in the end! Got a great deal thanks to them. Shout out to James in particular, thank you a lot! | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Osama Ahmed

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2/22/2026 12:00:00 AM | Google

★★★★★ Alan Watson

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2/21/2026 12:00:00 AM | Google

★★★★★ Bruce Mitchell

Didn’t get notified when service was completed. Called twice the day after service was completed and finally spoke to someone who said it was ready the previous day. Final cost was $400 more than quoted with no reason provided until I picked car up. Usually good service experience but not this time. | Read Full Review

2/14/2026 12:00:00 AM | Google

★★★★★ Francis Spanberger

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2/13/2026 12:00:00 AM | Google

★★★★★ Craig

Took care of all requests professionally and in a timely manner. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Ryan Norton

Apparently this dealership thinks it is acceptable to sell my fiancee a $50,000 Golf R with no spare tire. Guess how we found out there isn’t a spare. | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ john thomas

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2/6/2026 12:00:00 AM | Google

★★★★★ GENE SHARP JR

All went well and problem solved. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Ivan Herrera

Terrible experience just getting the state inspection! It took over an hour they put wrong information on the system and then to get it fix, they made me wait another hour to do it again. | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Miro Randjelovic

I dropped my car off for a few days for service and I picked it up absolutely covered in bird poop. This is insane that they would be okay with handing a car off that looks like this. | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Carolyn Stella

Ivan my sales person was great! | Read Full Review

1/24/2026 12:00:00 AM | Google

★★★★★ Duane Powers

Did recall less than 2 hours, awesome | Read Full Review

1/17/2026 12:00:00 AM | Google

★★★★★ William Criswell

Excellent process from beginning to end. Quick and efficient | Read Full Review

1/17/2026 12:00:00 AM | Google

★★★★★ Jorge Velez

Great service, fast and efficient! | Read Full Review

1/14/2026 12:00:00 AM | Google

★★★★★ Trisha Wilkerson

Everyone there was truly amazing. So kind and helpful. They explained everything to me. Will definitely be referring people to them and also get my next car from them. | Read Full Review

1/14/2026 12:00:00 AM | Google

★★★★★ Maciej Tymowski

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1/13/2026 12:00:00 AM | Google

★★★★★ Brian Mosier

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1/3/2026 12:00:00 AM | Google

★★★★★ Mark

I bought a 2026 Tiguan for my daughter a few days ago. The Sales staff was knowledgeable, efficient and friendly. I know we got a great deal to go with the great service. I highly recommend this dealership. | Read Full Review

12/31/2025 12:00:00 AM | Google

★★★★★ Brenda Witherspoon

Great service, friendly, nice waiting area. Robert was so helpful in making my appointment and William Mejia was very welcoming and efficient waiting on me when I brought the car in. So nice to have a trustworthy place to bring my VW Beetle. | Read Full Review

12/31/2025 12:00:00 AM | Google

★★★★★ Kristen Mack

This place is an absolute joke. Had my VW Tiguan towed here a couple of weeks ago. They forgot to order the parts that day (Friday) so it had to wait until Monday. They work on the car and when I go to pick it up, a light is still on, the car was still in limp mode. When I ask if they had even test driven it I was told "we should hav | Read Full Review

12/27/2025 12:00:00 AM | Google

★★★★★ L. A. Reed

Excellent Service! Professional and courteous | Read Full Review

12/19/2025 12:00:00 AM | Google

★★★★★ Ernest Medjesi

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12/18/2025 12:00:00 AM | Google

★★★★★ Jake Parker

I’ve been coming here for over 3 years, and they have always been amazing with customer satisfaction and work guarantees. Mac, the service advisor, consistently goes above and beyond to ensure everything is done exactly how I want it. The technicians are friendly and never hesitate to step out of the shop to discuss the details neede | Read Full Review

12/18/2025 12:00:00 AM | Google

★★★★★ Capt America

I've been a customer of west broad Volkswagen for over 20 years but I've owned over 20 Volkswagens for over 45 years, And come from a family of Volkswagen owners, I even went to the original Woodstock and a micro bus with my parents. That said it is because of the experience with this and other Volkswagen dealers that we have decid | Read Full Review

12/16/2025 12:00:00 AM | Google

★★★★★ Amanda West

Just bought my Tiguan here and the experience was outstanding. Andrew and James were both phenomenal to work with and VERY patient with me as I had to make the tough decision on which model I wanted. Love my new Volkswagen! | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Joe Holicky

Service was completed when we were told it would be. Thanks. | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Mary B

I have been searching for a blue Golf R for some time. I saw there was one in transit and reached out to the team here. My experience was exceptional. Andrew gave me all the information I needed and made sure I took the steps to hold the car until it arrived. James gave me 5 star treatment when I came in to both look at the car and p | Read Full Review

12/11/2025 12:00:00 AM | Google

★★★★★ Jane Harpster

Mak Samad was extremely helpful and took the time to explain everything and answer questions and make suggestions on potential service solutions relative to my concerns about why oil consumption by my Tiguan has been increasing. I have to add oil even more often between oil changes, increasing to every 1,250 miles in the last 6 mont | Read Full Review

12/11/2025 12:00:00 AM | Google

★★★★★ Jerry Brown

My experience was great. I walked in and summited my need and I was grateful that they took me right away. Went to the customer waiting area And I received a text message within 15 minutes saying. Mr Brown your car is ready. Amen. | Read Full Review

12/10/2025 12:00:00 AM | Google

★★★★★ Adrena Woodson

Impeccable service | Read Full Review

12/6/2025 12:00:00 AM | Google

★★★★★ Jimmy Woody

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12/4/2025 12:00:00 AM | Google

★★★★★ Jean Baker

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12/4/2025 12:00:00 AM | Google

★★★★★ Brittany Deel

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12/4/2025 12:00:00 AM | Google

★★★★★ Brenda Starkes

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11/22/2025 12:00:00 AM | Google

★★★★★ Tim Light

The staff was friendly and the service was done timely | Read Full Review

11/19/2025 12:00:00 AM | Google

★★★★★ marty moritz

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11/19/2025 12:00:00 AM | Google

★★★★★ Stacy Cox

Excellent service. | Read Full Review

11/18/2025 12:00:00 AM | Google

★★★★★ Andre' LeCompte

The absolute 2 best Technicians that are truly worth their salt up there are.....Jason & Jessie. ?? | Read Full Review

11/17/2025 12:00:00 AM | Google

★★★★★ Stacy Cleary

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11/14/2025 12:00:00 AM | Google

★★★★★ cary mundy

Fast, professional. Showed up to the service department with a dead battery and no appointment. Less than an hour I was back on the road. No fuss, no worry. Exceptional customer service. | Read Full Review

11/13/2025 12:00:00 AM | Google

★★★★★ Karen Spracher

Service representatives diligently worked to resolve my battery issues. Excellent customer service and attentive communication. Thank you! | Read Full Review

11/13/2025 12:00:00 AM | Google

★★★★★ Mercedeh Hassani

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11/9/2025 12:00:00 AM | Google

★★★★★ Dr. Marc Allen

Quick and speedy service visit—no issues. The video review of visit and alert letting me know my vehicle was finished was a nice touch. | Read Full Review

11/6/2025 12:00:00 AM | Google

★★★★★ Brian Ross

Great work and happy to have purchased 3 vehicles from West Broad VW over the years. | Read Full Review

10/31/2025 12:00:00 AM | Google

★★★★★ Brian Ross

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10/29/2025 12:00:00 AM | Google

★★★★★ Megan Goss

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10/28/2025 12:00:00 AM | Google

★★★★★ Jisu Kim

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10/28/2025 12:00:00 AM | Google

★★★★★ E. Townsend

Provided me with the information I needed to make the best decision of how to address the repairs needed for my VW Tiguan. | Read Full Review

10/26/2025 12:00:00 AM | Google

★★★★★ Sheri Lambert

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10/26/2025 12:00:00 AM | Google

★★★★★ LadyEnglish 36

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10/26/2025 12:00:00 AM | Google

★★★★★ Michael Ellis

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10/21/2025 12:00:00 AM | Google

★★★★★ Letícia Santos

Friendly and helpful people. Thank you so much | Read Full Review

10/19/2025 12:00:00 AM | Google

★★★★★ Briana Chapman

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10/16/2025 12:00:00 AM | Google

★★★★★ Shanaya Robinson

Went in for state inspection, appointment was at 9:30 but I arrived a little earlier; in and out within 30 minutes! | Read Full Review

10/13/2025 12:00:00 AM | Google

★★★★★ James Rooke

Quick and professional. A little expensive, but the other side of that is the service is once a year. | Read Full Review

10/7/2025 12:00:00 AM | Google

★★★★★ Mary Daniels

I came in to get paperwork for certification updated as requested by VW manager for a car I recently purchased.I accidentally got there 1 day ahead of my appointment and they got me in anyway and took care of things quickly | Read Full Review

10/3/2025 12:00:00 AM | Google

★★★★★ Jerry Baker

The service team at West Broad Volkswagen is the absolute best! I have never experienced better customer service. They are the 'Chick-Fil-A' of automotive care. Mac & Robert are great, as is Gary in the front of the house.....Go West Broad! | Read Full Review

10/1/2025 12:00:00 AM | Google

★★★★★ M H

Overall the service department is very nice. The only issue I have at this point is that the VW Atlas r-line I have came with tires that I had to replace at 50k miles and now am faced with replacing again after 25k miles. These are the tires that ship on the Atlas. They are now being replaced at no cost by the manufacturer, but it to | Read Full Review

10/1/2025 12:00:00 AM | Google

★★★★★ Graham Dozier

The folks at West Broad Volkswagen are top notch. They always make any service appointments easy and fast. | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ emmett cunningham

Our salesman, James, was truly a gentleman in every way, he knew his products and was very helpful in helping us through the pathway to purchase. He loaded the VW APP on my phone and connected it to our new SUV. He is a Gentleman First and Salesman Par Excellence. Emmett and Elaine Cunningham Virginians Sence 1659 | Read Full Review

9/28/2025 12:00:00 AM | Google

★★★★★ thomas szabo

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9/27/2025 12:00:00 AM | Google

★★★★★ James Lee

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9/25/2025 12:00:00 AM | Google

★★★★★ Mark Logan

pleasant, friendly, professional service | Read Full Review

9/25/2025 12:00:00 AM | Google

★★★★★ Hashim Elata

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9/25/2025 12:00:00 AM | Google

★★★★★ Jessica C

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9/25/2025 12:00:00 AM | Google

★★★★★ jermall preston

Destiny helped us today and I’m so grateful for her being our saleswoman! | Read Full Review

9/25/2025 12:00:00 AM | Google

★★★★★ Tammy Smith

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9/18/2025 12:00:00 AM | Google

★★★★★ Sarah Scott

Greatly appreciate the service! The customer representative was excellent, as always! I'm also very appreciative that the service team was able to get my car serviced in such short notice. Thank you all!! | Read Full Review