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West Broad Volkswagen

★★★★★(89)read reviews

9001 W Broad St, Richmond, VA 23294

(804) 793-9114 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:30 PMTues: 7:30 AM - 6:30 PMWed: 7:30 AM - 6:30 PMThur: 7:30 AM - 6:30 PMFri: 7:30 AM - 6:30 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Mohammed Alawadih
Everyone was nice and professional especially the finance manager Osama ahmed. | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Karen Vial
The staff was friendly as always. Very quick and efficient. Highly recommend! | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Donavan Miskell
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3/27/2026 12:00:00 AM | Google
★★★★★ Reinhardt Sahmel
Our family's 2009 Tiguan suddenly and unexpectedly had a major engine failure as we were traveling south on I-95 towards Florida. We had to have it carried to West Broad VW. They conveniently had an Enterprise car rental right next to the dealership and we continued on our trip south. The mechanics ran multiple diagnostic tests and, | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Ric Hatcher
There are not enough good words to express the amazing experience I had at West Broad Volkswagen. I was assisting my parents with their vehicle replacement and had the privilege of working with James Anderson. James truly breaks the stereotypes that are often associated with automotive sales. He was patient, understanding, very appro | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ David McCormick
Sales experience was great! Simple, hassle free, and enjoyable. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Estefania Degregori
PLEASE, please do yourself a favor and DO NOT come to this place. Custom service absolutely non existent, with service agents having NO tact and giving no clarity. If you are trying to get a hold of them- don’t bother either. I called me multiple times for 2 months and they never picked up the phone when their web malfunctions consta | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Nupur Roy
I was coming in for an oil change, and unfortunately, my extended extras from the “we owe” Was not in the computer. My sales person, Mike Maxey, was gracious enough to have printed off the information for the service department. The service department was very pleasant to work with, and Mike sat there and chatted with me the whole ti | Read Full Review
3/25/2026 12:00:00 AM | Google
★★★★★ Michele Kinnick
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3/25/2026 12:00:00 AM | Google
★★★★★ John Ferrell
The Sales Department at West Broad Volkswagon Kia always makes you feel welcomed. They do what they say they will do. It is a good experience. | Read Full Review
3/22/2026 12:00:00 AM | Google
★★★★★ Noelle Gerlinger
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3/22/2026 12:00:00 AM | Google
★★★★★ ashok kumar
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3/19/2026 12:00:00 AM | Google
★★★★★ Andria Moore
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3/17/2026 12:00:00 AM | Google
★★★★★ LaShawn Payne
Excellent repair work and customer service ???? ???? ???? ???? | Read Full Review
3/17/2026 12:00:00 AM | Google
★★★★★ xoxintothelalax
Always very friendly and great service! | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Sally Kemp
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3/14/2026 12:00:00 AM | Google
★★★★★ Paul Campbell
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3/14/2026 12:00:00 AM | Google
★★★★★ Michael M
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3/13/2026 12:00:00 AM | Google
★★★★★ Jo Anne Hurt
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3/12/2026 12:00:00 AM | Google
★★★★★ Martha Goodale
JR is the nicest service representative I’ve encountered in years! West Broad VW is indeed fortunate to have him as an employee! | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Minchul Yum
Purchasing experience was very pleasant. Excellent, friendly service afterward! | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Tom Quesenbery
On time, well done, efficient, valued my time. | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Jerom Joseph del Mundo
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3/9/2026 12:00:00 AM | Google
★★★★★ John Bowman
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3/9/2026 12:00:00 AM | Google
★★★★★ Da Dog
Fast, and provided a military discount ++ | Read Full Review
3/7/2026 12:00:00 AM | Google
★★★★★ Sulestine Skinner-Levine
As a returning customer at this shop, I was impressed with the service. The service bay was clean and I was seen right away. The service representative listened to my issues I was having with the car, and gave the diagnosis and the estimate of services to fix the problem. The problem was fixed and I was back on the road. | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ THOMAS ADDISON
Great customer service. All my questions were addressed and my car is running great. | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ Maciej Zebrak
I have been going to West Broad Volkswagen for almost 2 years. William has been my service advisor, he is great, very knowledgeable and always goes the extra mile to provide excellent service! Highly recommended, thank you! | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ Joseph Murphy
Connor was great, listened to the issues I had and found a fix for all of them. Super fast service as well, was able to get my car back same day. | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ Roberto Gonzalez
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2/27/2026 12:00:00 AM | Google
★★★★★ Ryan Carson
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2/27/2026 12:00:00 AM | Google
★★★★★ Deb Watson
This was the best car buying experience I have ever had. From setting the appointment to driving off the lot in my new car. They handled everything right down to all those DMV tasks. | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Larry Olanrewaju
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2/25/2026 12:00:00 AM | Google
★★★★★ Roman Lopez
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2/25/2026 12:00:00 AM | Google
★★★★★ Jim Nasium
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2/25/2026 12:00:00 AM | Google
★★★★★ Max P
I warmly recommend the dealership, they were not pushy or slimy at all and really quite personable. Didn't try to talk me into stuff, just listened and actually helped me saved money in the end! Got a great deal thanks to them. Shout out to James in particular, thank you a lot! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Osama Ahmed
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2/22/2026 12:00:00 AM | Google
★★★★★ Alan Watson
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2/21/2026 12:00:00 AM | Google
★★★★★ Bruce Mitchell
Didn’t get notified when service was completed. Called twice the day after service was completed and finally spoke to someone who said it was ready the previous day. Final cost was $400 more than quoted with no reason provided until I picked car up. Usually good service experience but not this time. | Read Full Review
2/14/2026 12:00:00 AM | Google
★★★★★ Francis Spanberger
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2/13/2026 12:00:00 AM | Google
★★★★★ Craig
Took care of all requests professionally and in a timely manner. | Read Full Review
2/13/2026 12:00:00 AM | Google
★★★★★ Ryan Norton
Apparently this dealership thinks it is acceptable to sell my fiancee a $50,000 Golf R with no spare tire. Guess how we found out there isn’t a spare. | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ john thomas
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2/6/2026 12:00:00 AM | Google
★★★★★ GENE SHARP JR
All went well and problem solved. | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Ivan Herrera
Terrible experience just getting the state inspection! It took over an hour they put wrong information on the system and then to get it fix, they made me wait another hour to do it again. | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Miro Randjelovic
I dropped my car off for a few days for service and I picked it up absolutely covered in bird poop. This is insane that they would be okay with handing a car off that looks like this. | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Carolyn Stella
Ivan my sales person was great! | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ Duane Powers
Did recall less than 2 hours, awesome | Read Full Review
1/17/2026 12:00:00 AM | Google
★★★★★ William Criswell
Excellent process from beginning to end. Quick and efficient | Read Full Review
1/17/2026 12:00:00 AM | Google
★★★★★ Jorge Velez
Great service, fast and efficient! | Read Full Review
1/14/2026 12:00:00 AM | Google
★★★★★ Trisha Wilkerson
Everyone there was truly amazing. So kind and helpful. They explained everything to me. Will definitely be referring people to them and also get my next car from them. | Read Full Review
1/14/2026 12:00:00 AM | Google
★★★★★ Maciej Tymowski
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1/13/2026 12:00:00 AM | Google
★★★★★ Brian Mosier
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1/3/2026 12:00:00 AM | Google
★★★★★ Mark
I bought a 2026 Tiguan for my daughter a few days ago. The Sales staff was knowledgeable, efficient and friendly. I know we got a great deal to go with the great service. I highly recommend this dealership. | Read Full Review
12/31/2025 12:00:00 AM | Google
★★★★★ Brenda Witherspoon
Great service, friendly, nice waiting area. Robert was so helpful in making my appointment and William Mejia was very welcoming and efficient waiting on me when I brought the car in. So nice to have a trustworthy place to bring my VW Beetle. | Read Full Review
12/31/2025 12:00:00 AM | Google
★★★★★ Kristen Mack
This place is an absolute joke. Had my VW Tiguan towed here a couple of weeks ago. They forgot to order the parts that day (Friday) so it had to wait until Monday. They work on the car and when I go to pick it up, a light is still on, the car was still in limp mode. When I ask if they had even test driven it I was told "we should hav | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ L. A. Reed
Excellent Service! Professional and courteous | Read Full Review
12/19/2025 12:00:00 AM | Google
★★★★★ Ernest Medjesi
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12/18/2025 12:00:00 AM | Google
★★★★★ Jake Parker
I’ve been coming here for over 3 years, and they have always been amazing with customer satisfaction and work guarantees. Mac, the service advisor, consistently goes above and beyond to ensure everything is done exactly how I want it. The technicians are friendly and never hesitate to step out of the shop to discuss the details neede | Read Full Review
12/18/2025 12:00:00 AM | Google
★★★★★ Capt America
I've been a customer of west broad Volkswagen for over 20 years but I've owned over 20 Volkswagens for over 45 years, And come from a family of Volkswagen owners, I even went to the original Woodstock and a micro bus with my parents. That said it is because of the experience with this and other Volkswagen dealers that we have decid | Read Full Review
12/16/2025 12:00:00 AM | Google
★★★★★ Amanda West
Just bought my Tiguan here and the experience was outstanding. Andrew and James were both phenomenal to work with and VERY patient with me as I had to make the tough decision on which model I wanted. Love my new Volkswagen! | Read Full Review
12/12/2025 12:00:00 AM | Google
★★★★★ Joe Holicky
Service was completed when we were told it would be. Thanks. | Read Full Review
12/12/2025 12:00:00 AM | Google
★★★★★ Mary B
I have been searching for a blue Golf R for some time. I saw there was one in transit and reached out to the team here. My experience was exceptional. Andrew gave me all the information I needed and made sure I took the steps to hold the car until it arrived. James gave me 5 star treatment when I came in to both look at the car and p | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Jane Harpster
Mak Samad was extremely helpful and took the time to explain everything and answer questions and make suggestions on potential service solutions relative to my concerns about why oil consumption by my Tiguan has been increasing. I have to add oil even more often between oil changes, increasing to every 1,250 miles in the last 6 mont | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Jerry Brown
My experience was great. I walked in and summited my need and I was grateful that they took me right away. Went to the customer waiting area And I received a text message within 15 minutes saying. Mr Brown your car is ready. Amen. | Read Full Review
12/10/2025 12:00:00 AM | Google
★★★★★ Adrena Woodson
Impeccable service | Read Full Review
12/6/2025 12:00:00 AM | Google
★★★★★ Jimmy Woody
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12/4/2025 12:00:00 AM | Google
★★★★★ Jean Baker
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12/4/2025 12:00:00 AM | Google
★★★★★ Brittany Deel
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12/4/2025 12:00:00 AM | Google
★★★★★ Brenda Starkes
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11/22/2025 12:00:00 AM | Google
★★★★★ Tim Light
The staff was friendly and the service was done timely | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ marty moritz
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11/19/2025 12:00:00 AM | Google
★★★★★ Stacy Cox
Excellent service. | Read Full Review
11/18/2025 12:00:00 AM | Google
★★★★★ Andre' LeCompte
The absolute 2 best Technicians that are truly worth their salt up there are.....Jason & Jessie. ?? | Read Full Review
11/17/2025 12:00:00 AM | Google
★★★★★ cary mundy
Fast, professional. Showed up to the service department with a dead battery and no appointment. Less than an hour I was back on the road. No fuss, no worry. Exceptional customer service. | Read Full Review
11/13/2025 12:00:00 AM | Google
★★★★★ Karen Spracher
Service representatives diligently worked to resolve my battery issues. Excellent customer service and attentive communication. Thank you! | Read Full Review
11/13/2025 12:00:00 AM | Google
★★★★★ Mercedeh Hassani
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11/9/2025 12:00:00 AM | Google
★★★★★ Dr. Marc Allen
Quick and speedy service visit—no issues. The video review of visit and alert letting me know my vehicle was finished was a nice touch. | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Brian Ross
Great work and happy to have purchased 3 vehicles from West Broad VW over the years. | Read Full Review
10/31/2025 12:00:00 AM | Google
★★★★★ Brian Ross
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10/29/2025 12:00:00 AM | Google
★★★★★ Megan Goss
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10/28/2025 12:00:00 AM | Google
★★★★★ Jisu Kim
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10/28/2025 12:00:00 AM | Google
★★★★★ E. Townsend
Provided me with the information I needed to make the best decision of how to address the repairs needed for my VW Tiguan. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Sheri Lambert
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10/26/2025 12:00:00 AM | Google
★★★★★ LadyEnglish 36
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10/26/2025 12:00:00 AM | Google
★★★★★ Michael Ellis
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10/21/2025 12:00:00 AM | Google
★★★★★ Letícia Santos
Friendly and helpful people. Thank you so much | Read Full Review
10/19/2025 12:00:00 AM | Google
★★★★★ Briana Chapman
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10/16/2025 12:00:00 AM | Google
★★★★★ Shanaya Robinson
Went in for state inspection, appointment was at 9:30 but I arrived a little earlier; in and out within 30 minutes! | Read Full Review
10/13/2025 12:00:00 AM | Google

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