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Casey Volkswagen

Casey Volkswagen

★★★★★(306)read reviews

777 J Clyde Morris Blvd, Newport News, VA 23601

(757) 234-7061 Ask About Our Service Specials!

Service Offers

September Bonus

No Charge Installation with the Purchase of a Genuine VW Pollen Filter or Engine Air Filter⁵Click Here for Details

$8 Off Front Wiper Blade Replacement³Click Here for Details

$25 Off Genuine VW Brake Pad and Rotor Replacement⁹Click Here for Details

$125.95 Oil and Filter Service¹Click Here for Details

$15 Off Tire Rotation with Brake Inspection⁷Click Here for Details

$20 Off Genuine Volkswagen Battery¹¹Click Here for Details

Get 20% off select VW DriverGear purchases¹⁷ (no minimum required) with promo code VW2023 at checkout.Click for details

VW Service Credit Card Click for details

Get a 15% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 07.01.23 and 09.30.23.

Enjoy SiriusXM in your vehicle!Click for Details

Tire Price Match Guarantee when purchased from the Volkswagen Tire Store

Map & Directions

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 5:00 PMSun: Closed

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VW engine air filter being changed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Casey Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

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★★★★★ Ashley Hurt
Great customer service! They even gave me a ride home while I waited. | Read Full Review
9/19/2023 12:00:00 AM | Google
★★★★★ Gray Seniors
| Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Bianca Moss
| Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Lacey Serbia
This review is not for the sales department, it is regarding service and collisions. My car sat in the shop for weeks and the paint wasn’t fixed. Now it’s peeling and there is so much overspray that you can feel it. They only fixed the drivers side so it is street legal. It looks horrible! And service… Can I give the service departme | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Tammie Bowman
Tish is the best! She’s friendly, knowledgeable and personable. She makes me smile! | Read Full Review
9/13/2023 12:00:00 AM | Google
★★★★★ Andi Davis
Evan always takes great care of my car | Read Full Review
9/12/2023 12:00:00 AM | Google
★★★★★ diego Q
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9/10/2023 12:00:00 AM | Google
★★★★★ Roderick Johnson Sr
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9/10/2023 12:00:00 AM | Google
★★★★★ Darell Gray
Great staff and highly recommended | Read Full Review
9/9/2023 12:00:00 AM | Google
★★★★★ Jacqueline Orrock
I want to give out a shout out to Trish!! Outstanding, caring, And her sense of Value surpasses our present Customer Service!! Thank You Trish for your dedication and sense of service you provide!! | Read Full Review
9/8/2023 12:00:00 AM | Google
★★★★★ harold theodore
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9/8/2023 12:00:00 AM | Google
★★★★★ Ty in VA
I bought a used vehicle off this lot and I had a great experience.... Lonnie and Dave are the best!! Lonnie is by far the best car salesman I've ever dealt with. He listened to me and didn't try and sell me things I didn't want | Read Full Review
9/4/2023 12:00:00 AM | Google
★★★★★ Teresa Jackson
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9/3/2023 12:00:00 AM | Google
★★★★★ edward quinones
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8/31/2023 12:00:00 AM | Google
★★★★★ Richard Thomas
Tish is a rockstar and a asset to Casey. | Read Full Review
8/31/2023 12:00:00 AM | Google
★★★★★ Abigail Decker
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8/31/2023 12:00:00 AM | Google
★★★★★ Donovan Lloyd
I love dealing with this place. From buying my car to the service that supports it, im always satisfied! | Read Full Review
8/31/2023 12:00:00 AM | Google
★★★★★ Casey Stabler
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8/31/2023 12:00:00 AM | Google
★★★★★ Daniel Goodwin
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8/31/2023 12:00:00 AM | Google
★★★★★ jerrold heckstall
Good place for service | Read Full Review
8/31/2023 12:00:00 AM | Google
★★★★★ David Yott
I called and talked to service writer. Explained my daughter in-law already bought part just needed install. When she got there was told no will not do. Had to use there parts. A job that was quoted at $400ish turned to almost $1200. I wouldnt have made appointment and wasted a appointment spot or our time. Only reason 2 stars is tha | Read Full Review
8/31/2023 12:00:00 AM | Google
★★★★★ Vazquez Family
There are not enough stars to rate this Dealership, I would give 10 stars if I could. They are truly off the charts. I will never buy another vehicle anywhere else and I make that abundantly clear to any and everyone who will listen! We just purchased our 3rd vehicle from them and every time was completely fantastic! Our salesman Eri | Read Full Review
8/29/2023 12:00:00 AM | DealerRater
★★★★★ Jia Su
Good service! | Read Full Review
8/28/2023 12:00:00 AM | Google
★★★★★ Ronald Ocheltree
Dropped by Casey VW to get a vehicle inspection for my son’s 2016 VW Jetta. Made the appointment in advance, dropped off the car and picked it up later that afternoon. Everything went well and with out any problems. I would definitely recommend this dealership and their service team to anyone looking for a great deal and quality serv | Read Full Review
8/28/2023 12:00:00 AM | Google
★★★★★ Tina
Returning from a nearly 5000 mile trip, it was time for my 70 K check. Sure enough my front break pads needed replacement, plus my free oil change etc, and fluids flushed and replaced. I know I am in excellent hands with Casey services. Being old and a widow I depend on Casey to feel are aresafe driving my car long distance, which ob | Read Full Review
8/26/2023 12:00:00 AM | Google
★★★★★ Theresia Barnes
Excellence service and accommodated me with everything I needed | Read Full Review
8/26/2023 12:00:00 AM | Google
★★★★★ Linnea Terndrup
I don't know what I'd do without Mike! He takes care of my car, keeps me posted on what's going on and always goes above and beyond. | Read Full Review
8/25/2023 12:00:00 AM | Google
★★★★★ Eric Jackson
Great Service! | Read Full Review
8/25/2023 12:00:00 AM | Google
★★★★★ Julien Boitiere
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8/25/2023 12:00:00 AM | Google
★★★★★ Jose Perez
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8/25/2023 12:00:00 AM | Google
★★★★★ Forever Smores
Long wait, even with an appointment. I was there for over three hours. | Read Full Review
8/25/2023 12:00:00 AM | Google
★★★★★ Karen Whitfield
Great vehicles, friendly salespeople, the Casey Carefree Guarantee—what’s not to love?!? Buying with Casey was a great experience. | Read Full Review
8/23/2023 12:00:00 AM | Google
★★★★★ Sara Brooke
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8/22/2023 12:00:00 AM | Google
★★★★★ Harris Allen
I have dealt with Mike Liggins for years and recommend him to my friends. A really good guy and takes care of his customers! | Read Full Review
8/22/2023 12:00:00 AM | Google
★★★★★ Michael Rawls
| Read Full Review
8/21/2023 12:00:00 AM | Google
★★★★★ Ed Miller
Always friendly atmosphere, service advisors are straight shooters explaining everything that needs to be done. | Read Full Review
8/21/2023 12:00:00 AM | Google
★★★★★ Chavon Gassaway
I will no longer do business here and will take my car somewhere else. I took my car in to get my battery inspected after it died and I needed a jump to start my new 2019 VW Jetta. I took my car in as scheduled at 11am and I was told the fix would take an hour maybe two to test my battery. I was offered to take the shuttle back home | Read Full Review
8/21/2023 12:00:00 AM | Google
★★★★★ Less Richardson
I was unsatisfactory with my visit. My car failed inspection due to no brake lites. After having it trouble shot, the bottom two lites were repaired. But not the third led lites. I feel it was one I. The same.. Casey told me no it was separate, and refused to repair it Therefore , I feel you guys were trying to swindle me out of | Read Full Review
8/21/2023 12:00:00 AM | Google
★★★★★ Constance Clayborne
I finally now feel comfortable after all these years of going to the service department because of the Tech Named Tish who always greets me with a smile and with words of confidence about whatever service I may need done! | Read Full Review
8/20/2023 12:00:00 AM | Google
★★★★★ terry gilbird
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8/20/2023 12:00:00 AM | Google
★★★★★ Keondre Clark
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8/17/2023 12:00:00 AM | Google
★★★★★ Adam Kjosa
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8/17/2023 12:00:00 AM | Google
★★★★★ Jennifer O'Connors
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8/16/2023 12:00:00 AM | Google
★★★★★ Arlene Oliphant
Was visiting family, and my tire light came on. I called Volkswagen in Newport news and explained what was going on and ask if they could fit me in. They accommodated me. The service was excellent. Everybody that I came in contact with was very professional and friendly. Thanks again Casey Volkswagen you took the wary out of me and m | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Ezgi Y
Very happy with the service I received. The staff is also very friendly and helpful. | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ drake2k1
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8/16/2023 12:00:00 AM | Google
★★★★★ Michael Blue
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8/16/2023 12:00:00 AM | Google
★★★★★ Alex “Meme” Tuite
Good service, nice people, and it was a quick visit. Pestered me for a review and is very harsh on employee's critiques. | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Bryan Garcia
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8/13/2023 12:00:00 AM | Google
★★★★★ Arlene Oliphant
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8/13/2023 12:00:00 AM | Google
★★★★★ Bryan Steele
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8/12/2023 12:00:00 AM | Google
★★★★★ Benjamin Thompson
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8/12/2023 12:00:00 AM | Google
★★★★★ hladyt me
Great service. Nice customer lounge.. | Read Full Review
8/12/2023 12:00:00 AM | Google
★★★★★ Tammy Pakusch
| Read Full Review
8/12/2023 12:00:00 AM | Google
★★★★★ Same Dude
My experience was wonderful | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Ronique and Corey Moody-Taylor
| Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Bert Kirkland
Great service!! | Read Full Review
8/9/2023 12:00:00 AM | Google
★★★★★ Craig Lang
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8/9/2023 12:00:00 AM | Google
★★★★★ April Blunt
we had a great experience bringing our car to Casey Volkswagen | Read Full Review
8/9/2023 12:00:00 AM | Google
★★★★★ Jay Jones
Took 3hours for a simple oil change...Disappointing | Read Full Review
8/9/2023 12:00:00 AM | Google
★★★★★ PS3 DETAILED ISO FAT32 L
| Read Full Review
8/8/2023 12:00:00 AM | Google
★★★★★ Mike
Good and quick service. Excellent communication and customer service | Read Full Review
8/8/2023 12:00:00 AM | Google
★★★★★ Louis Harris
| Read Full Review
8/7/2023 12:00:00 AM | Google
★★★★★ J B
Mike logging and his team do great work as always | Read Full Review
8/7/2023 12:00:00 AM | Google
★★★★★ Mickey Yeamans
5star- Mike Wallace got us in and out on a Friday for a significant repair, no appointment. Mike is a true professional and is invaluable to the Casey team. In a world of uninspiring service and apathy Mike stands out. We appreciate your professionalism and service! Sincerely- The Yeamans | Read Full Review
8/7/2023 12:00:00 AM | Google
★★★★★ Anita Tabb
My experience was excellent. The staff was very helpful and accommodating. I was very pleased with the service and communication they gave me. Thanks Casey Volkswagon you all deserve a 5 star | Read Full Review
8/7/2023 12:00:00 AM | Google
★★★★★ karen gardner
Great experience with Michael L. and the entire service team. Everyone was friendly and helpful! | Read Full Review
8/5/2023 12:00:00 AM | Google
★★★★★ Daniel Lapare
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8/4/2023 12:00:00 AM | Google
★★★★★ SuperZenk
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8/4/2023 12:00:00 AM | Google
★★★★★ michael palmeri
I had a scheduled service for oil change and tire rotation. Due to taking a trip next week and had a shimmy or small shake in one of the tires I added a tire balance while rotating the tires. We picked up the car and changed the oil and tire rotation. Tried to sell me on several different items but did not do a simple 4 tire balance | Read Full Review
8/4/2023 12:00:00 AM | Google
★★★★★ Anne Cheeseman
Great service | Read Full Review
8/3/2023 12:00:00 AM | Google
★★★★★ Reggie Braswell
| Read Full Review
8/3/2023 12:00:00 AM | Google
★★★★★ Emmanuel Ottey
Dave, Nathan and Paul were very helpful and supportive. | Read Full Review
8/2/2023 12:00:00 AM | Google
★★★★★ Kevin Barry
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8/2/2023 12:00:00 AM | Google
★★★★★ Sharon Idema
Crystal was very helpful, pleasant and professional. There was a young man, I didn't catch his name, who helped me with a question about the navigation system. It has been pleasant dealing with the service department. I know my car is going to run well. | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ Samantha Pritchett
Friendly, informative service | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ katharina baumann
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8/1/2023 12:00:00 AM | Google
★★★★★ Tia Faw
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8/1/2023 12:00:00 AM | Google
★★★★★ Neil Webre
Excellent service. Evan was clear and right on top of everything. Arranged payment via Enterprise's warranty. All in all, a very good experience. | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ Andrea Agle
Excellent service. | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ Runningjest
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7/31/2023 12:00:00 AM | Google
★★★★★ Bayly Ogden
Thank you to Mike and the rest of the service staff! I only trust my Tiguan in their hands! | Read Full Review
7/31/2023 12:00:00 AM | Google
★★★★★ Robert Shier
Very nice, accommodating. Always willing to make sure that I get his personal attention on every detail involving the service of my vehicle | Read Full Review
7/31/2023 12:00:00 AM | Google
★★★★★ Meagan French
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7/31/2023 12:00:00 AM | Google
★★★★★ Richard Groth
Very professional staff. Never a problem. | Read Full Review
7/27/2023 12:00:00 AM | Google
★★★★★ Krzysztof Piatkowski
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7/27/2023 12:00:00 AM | Google
★★★★★ Reuben Jones
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7/27/2023 12:00:00 AM | Google
★★★★★ Paul Raposo
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7/26/2023 12:00:00 AM | Google
★★★★★ Klay Rollins
Casey Volkswagen Made honest and genuine recommendations and did great work on my AC system. | Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ lauren jacumin
Loved working with Lonnie and team at Casey VW. They were knowledgeable, accommodating and easy to work with. This was the smoothest car related transaction I have ever had. 10/10 Highly Recommend. | Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ DunDunn McKloud
| Read Full Review
7/25/2023 12:00:00 AM | Google
★★★★★ Kina Whithead
He was very political very concerned went over everything with me very patient everything went well will come back over and over again great service 100% | Read Full Review
7/25/2023 12:00:00 AM | Google
★★★★★ Matthew Peele
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7/25/2023 12:00:00 AM | Google
★★★★★ Campaign Elect
Drove 24 miles to fix, they said it was fixed and it wasn’t. | Read Full Review
7/25/2023 12:00:00 AM | Google
★★★★★ Scotti
I would like to be contacted because I was billed over $900 for my service, but my issue was not resolved. I'd like to have my issue resolved at no additional charge due to misdiagnosis. I do not hold Mr Liggins at fault but would like my car repaired properly. | Read Full Review
7/25/2023 12:00:00 AM | Google
★★★★★ James Conner
Great service | Read Full Review
7/24/2023 12:00:00 AM | Google
★★★★★ Amanda Burton
The call center absolutely has to go. They do not communicate well with the actual service department and then give misinformation to customers. They have had me plan rides and make unnecessary trips out to the dealership just to find out that the service wasn’t complete. They have also display poor attitudes and actually laughed at | Read Full Review
7/24/2023 12:00:00 AM | Google
★★★★★ Aasia Muhammad
I was so lost and needed something really bad. They mad it happen. Such great people. Super understanding. | Read Full Review
7/22/2023 12:00:00 AM | Google
★★★★★ C. Woods
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7/21/2023 12:00:00 AM | Google
★★★★★ Vicki Quigley
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7/20/2023 12:00:00 AM | Google
★★★★★ Liv Hobson
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7/19/2023 12:00:00 AM | Google
★★★★★ john pettway
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7/19/2023 12:00:00 AM | Google
★★★★★ Paul Andries
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7/19/2023 12:00:00 AM | Google
★★★★★ Tiffany Redmond
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7/19/2023 12:00:00 AM | Google
★★★★★ Milan Dimic
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7/19/2023 12:00:00 AM | Google
★★★★★ Zach Taylor
I scheduled an oil change online for 1:30, when I brought it in I told them that I had another appointment at 3:30, 3:10 comes around and I’m still waiting in the waiting room, so I go to the service desk only to be told the gentleman I scheduled through was at lunch… I asked about my car and was told there were still two cars ahead | Read Full Review
7/18/2023 12:00:00 AM | Google
★★★★★ Cheyanne Huls
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7/16/2023 12:00:00 AM | Google
★★★★★ Marc Spangler
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7/15/2023 12:00:00 AM | Google
★★★★★ Marvin R.
I'm totally disappointed with the service i recieved from Casey. I expected more from Casey. First, my car was there 10days with no problem found. Second the tech ( Charles) for whatever reason decided to program his cell phone in my car, and change my settings in my car. Thirdly, my backseat was removed and put back in with the | Read Full Review
7/15/2023 12:00:00 AM | Google
★★★★★ William Eggleston
Honestly the best part about coming here for service is leaving, and going elsewhere. | Read Full Review
7/15/2023 12:00:00 AM | Google
★★★★★ Luis Torres
The staff went above and beyond to assist me with a dilema I was undergoing, I ended up getting the car I wanted and needed. Looking forward to more business in this location. | Read Full Review
7/14/2023 12:00:00 AM | Google
★★★★★ Blkgent
My New car was in for service, during the 10day stay, they found nothing wrong. The problem was the tech who drove my car actually programed his cell phone in my car and changed my dashboard settings, nowhere is this acceptable. | Read Full Review
7/14/2023 12:00:00 AM | Google
★★★★★ Judy Sparrow
Professional and courteous. | Read Full Review
7/13/2023 12:00:00 AM | Google
★★★★★ Michael Indovina
Great flexibility to schedule an appointment compared to .ultiple others shops. | Read Full Review
7/10/2023 12:00:00 AM | Google
★★★★★ Nancy Mott
Great service, Evan got me in and out fast | Read Full Review
7/9/2023 12:00:00 AM | Google
★★★★★ D A
I worked with Michael. I nervously purchased a used tdi 2014 from a mom and pop shop to drive for work. After a month owning the check engine light came on and I thought it here we go. To my surprise the repairs were covered under the diesel VW defgate. I’ll take my car here every time something goes wrong as the team knows what to d | Read Full Review
7/7/2023 12:00:00 AM | Google
★★★★★ Sharon Coats
Best Service department I have ever used!! I have been a loyal customer since 2008. Mike Liggins has been my service advisor and keeps me updated on all maintenance due to keep my car running smoothly to it’s highest performance!Exceptional customer care and VW TECHS to insure professional care of my 2008 VW GTI!! Trustworthy, knowle | Read Full Review
7/7/2023 12:00:00 AM | Google
★★★★★ Malaika Reed
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7/7/2023 12:00:00 AM | Google
★★★★★ Shawnda Allen
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7/6/2023 12:00:00 AM | Google
★★★★★ Jesse Anne Hamilton
Fortunately our service was free because it was covered under a warranty, if not I would be a more annoyed (lesser stars) with them. Our car had to get towed to them during our vacation on a Monday. We had an appointment scheduled for Tuesday, when I called Tuesday and Wednesday I was always put on hold while I waited to speak to my | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ Michael T
Did not resolve problem. | Read Full Review
7/4/2023 12:00:00 AM | Google
★★★★★ Melissa Arthur
| Read Full Review
7/2/2023 12:00:00 AM | Google
★★★★★ Julio Vargas
Casey VW has never done me wrong. Only reason for the 4-star instead of 5 is due to that my VW representative said my car would be done by a certain day, but it wasn't done for another 3 days after what he told me. | Read Full Review
6/30/2023 12:00:00 AM | Google
★★★★★ CJ Jenkins
Dave and Eric were great, accommodating and professional. | Read Full Review
6/30/2023 12:00:00 AM | Google
★★★★★ Leigh Abbott
Have had sev VWs serviced here - always prompt, easy scheduling, courteous team. Leased most recent VDub here and pleased with sales side of the customer experience too. | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Zoe Chacon
This review is for the Service Department. Evan Benedict was great. Very courteous and professional. I took my Atlas and everything went well. Thank you! | Read Full Review
6/26/2023 12:00:00 AM | Google
★★★★★ T pick
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6/26/2023 12:00:00 AM | Google
★★★★★ Marquis Ingram
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6/26/2023 12:00:00 AM | Google
★★★★★ Madison Smith
2 stars because the oil changed took 1 hour total, which is reasonable. However, within 30 minutes of leaving my check engine light came on for the first time ever. How ironic? Now I’m having to find somewhere to take it to get looked at. Not happy about this. | Read Full Review
6/25/2023 12:00:00 AM | Google
★★★★★ Joseph Archer
Never notify anyone when they are running behind. Not fun to show up 15 minutes early for your appointment only to be told they are running a little over 2 hours behind. Said because they were short people, so they knew from early they would be behind. Why not pick up a phone and call the appointments? | Read Full Review
6/25/2023 12:00:00 AM | Google
★★★★★ luis hunter-garcia
Great car, great deal, got it and out without being there all day. Check them out. | Read Full Review
6/22/2023 12:00:00 AM | Google
★★★★★ susan Saunders
Always have a great experience when I take my car in for maintenance. Great staff & service! | Read Full Review
6/21/2023 12:00:00 AM | Google
★★★★★ Glen Irwin
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6/21/2023 12:00:00 AM | Google
★★★★★ Brenda Harvin
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6/21/2023 12:00:00 AM | Google
★★★★★ DO1955
Good communication. Fast and thorough service. | Read Full Review
6/19/2023 12:00:00 AM | Google
★★★★★ Jonathon Payne
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6/19/2023 12:00:00 AM | Google
★★★★★ Forever Smores
My latest oil change was great! Service and friendly staff! | Read Full Review
6/16/2023 12:00:00 AM | Google
★★★★★ John Snapp
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6/16/2023 12:00:00 AM | Google
★★★★★ Sabrina Lee
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6/14/2023 12:00:00 AM | Google
★★★★★ Lori Underwood
Excellent work | Read Full Review
6/14/2023 12:00:00 AM | Google
★★★★★ Brenda Holmes
Was very satisfied with service. Shuttle drive Ron was terrific. | Read Full Review
6/14/2023 12:00:00 AM | Google
★★★★★ Foxy K9
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6/8/2023 12:00:00 AM | Google
★★★★★ MR T
Good service ?? excellent price friendly respectful employee ?? ?? we work with will.. the sales man did excellent job thank you guys .. | Read Full Review
6/8/2023 12:00:00 AM | Google
★★★★★ Steve Williams
My experience with Michael Liggins was top notch! Fast service at a very fair price! Amazing job Mr. Bowen, with your Staff and Service at Casey VW. Thank you! | Read Full Review
6/8/2023 12:00:00 AM | Google
★★★★★ Linda Eccleston
I was quoted a price a little over $1200 but was charged $1600. After complaining it was reduced to $1300. Also inspection was not free as per my documented agreement. In addition the cost for the urea has tripled. NOT A GOOD EXPERIENCE. | Read Full Review
6/8/2023 12:00:00 AM | Google
★★★★★ Arthur Stewart
My initial experience with Casey Volkswagen has been very good. I wasn't aware of the problems with my car, but they isolated the issues and got me back on the road with renewed confidence, to navigate the business of driving?? | Read Full Review
6/7/2023 12:00:00 AM | Google
★★★★★ American Mama
My experience with Casey VW recently was terrific! Tish provided excellent, knowledgeable service. She was very kind and helpful. Tish is a tremendous asset to Casey's service department! I look forward to working with her again! Thank you, Tish. We'll done! L. Fletcher | Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ Neli Boylan
Great service as usual ! | Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ Cali love
| Read Full Review
6/1/2023 12:00:00 AM | Google
★★★★★ Cassie
| Read Full Review
6/1/2023 12:00:00 AM | Google
★★★★★ Mary Faison
The Casey Volkswagen team was efficient, and the work I received was effective. I thank the Casey team for being helpful especially offering shuttle service, when needed. MF | Read Full Review
6/1/2023 12:00:00 AM | Google
★★★★★ Chris Fountain
Trash | Read Full Review
6/1/2023 12:00:00 AM | Google
★★★★★ Vincent Mazzochette
Made an appointment a week in advance for work to my car. The morning I showed up they said that they may or may not get to it. If you schedule a customer for an appointment they you should have time to do the job, otherwise don’t schedule that time for appointment! I won’t be going here again! | Read Full Review
6/1/2023 12:00:00 AM | Google
★★★★★ albert cote
Friendly, most important communicated and met timelines. Work warranted for a year too! | Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Hector Avellaneda
Very professional staff. Very pleased with their service. Their VW Master Technician was very professional and technical with his response to questions I asked. Service Manager was very polite and answered all the questions I had. Casey Volkswagen definitely conducts business with honesty and integrity, you have my business for life. | Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Paul McGinn
Greeted by cheerful staff and found the lounge area quiet and comfortable. Service was performed quickly. | Read Full Review
5/30/2023 12:00:00 AM | Google
★★★★★ Julia Greener
Very prompt service from Mike Liggins and the technicians at VW! They are very nice and courteous and called me with every new update on my vehicle. I will recommend casey to everyone, thanks again Mike! | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Grayson Dugan
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5/24/2023 12:00:00 AM | Google
★★★★★ felisha A
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5/23/2023 12:00:00 AM | Google
★★★★★ Chae C.
I would have given them a 5 star but the cover over the key on the door of my Jetta was coming off as soon as I left the lot. I had to constantly reattach it. Now, it came off again in a parking lot when I didn’t notice and there is no cover over the key hole now. I’m not quite sure why there is a special key to remove the cover on t | Read Full Review
5/23/2023 12:00:00 AM | Google
★★★★★ Lee Raines
Mike Liggins is the man | Read Full Review
5/22/2023 12:00:00 AM | Google
★★★★★ Bonnie King
| Read Full Review
5/20/2023 12:00:00 AM | Google
★★★★★ Martha Matheos
| Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Tina Querida
| Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Ashley Nemo
| Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ ralph grosfeld
Another great experience with the service department. Tish is wonderful. | Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Valerii Klimenko
Got free oil change at 4.5k miles. Service was really nice, highly recommended. | Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ josh westheimer
Great customer service, timely and great communication | Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Trudy Lawrence
The staff are great and the service department (Mr Liggins) is outstanding! | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ Roy Harris
Always provides outstanding support. They go beyond with customer satisfaction. | Read Full Review
5/15/2023 12:00:00 AM | Google
★★★★★ Michael Meyer
Very professional and prompt service | Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ ruggero caterini
| Read Full Review
5/12/2023 12:00:00 AM | Google
★★★★★ Zaniah Willis
| Read Full Review
5/12/2023 12:00:00 AM | Google
★★★★★ R R
| Read Full Review
5/12/2023 12:00:00 AM | Google
★★★★★ Tiffany Parker
| Read Full Review
5/12/2023 12:00:00 AM | Google
★★★★★ Olivia Phelps
Always friendly and accommodating service. They go above and beyond in helping customers. I ah e never had an issue getting appointments when I needed them. And Tish is absolutely amazing. She’s very knowledgeable and personable. | Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ Tony Stallworth
| Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ Jason Ferretti
I've had the pleasure of having Service done at many other VW dealers in different states and this one stands out the most. Service advisor keeps you in the loop, parts department is spot on and no complaints with my service. Update from one week after the service- I had to take the car back for no sound out of the front speaker. Th | Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ Lynette Latham
| Read Full Review
5/9/2023 12:00:00 AM | Google
★★★★★ Eric Holland
| Read Full Review
5/9/2023 12:00:00 AM | Google
★★★★★ Joe
| Read Full Review
5/7/2023 12:00:00 AM | Google
★★★★★ Kay Paris
The only place to buy a car is Casey Volkswagen . The ultimate car buying experience! Travis, Eric, Clayton and Cameron provided unmatched customer service. Everyone in the dealership treated me like royalty, they tell you about all the vehicles features and offer multiple test drives. They really asked questions to customize my buy | Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ Christie Simon
| Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ britney ewers
They found a fix to what could have been a big problem with my Jetta. They were very courteous & communicated well through out the process. | Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ E Rich
My car had something wrong with it and although it took 2.5weeks to fix, a lot of that time was due to the warranty company taking time to assess if the issue was covered. My only gripe besides the time was the fact that this is honestly the only dealership that doesn’t provide/cover a rental when your car is in for repairs. They lit | Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ Joseph Quarterman
| Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ William Buklad
| Read Full Review
5/1/2023 12:00:00 AM | Google
★★★★★ Tuesday Payne
Service department especially rental service has some of the friendliest associates. | Read Full Review
4/29/2023 12:00:00 AM | Google
★★★★★ Gretchen Gibbs
Very efficient | Read Full Review
4/29/2023 12:00:00 AM | Google
★★★★★ Hotgirldrea
Just straight nasty customer service from Nathan Taylor! I went in looking at this specific car I felt pressured to run credit the same day when I told him multiple times on why I wasn’t sure about running credit just yet. Then the more questions I asked (like any person would before they sign any legal papers as a young lady by hers | Read Full Review
4/27/2023 12:00:00 AM | Google
★★★★★ lonzo clancy
Very satisfying experience I was treated with courtesy ,respect and prompt service | Read Full Review
4/26/2023 12:00:00 AM | Google
★★★★★ Karen Christopfel
| Read Full Review
4/26/2023 12:00:00 AM | Google
★★★★★ Justin Diaz
| Read Full Review
4/24/2023 12:00:00 AM | Google
★★★★★ Desiree Collins
I went in for an alignment and oil change. Although I understand it’s only a complimentary inspection, I feel it wasn’t done at all. They noticed a light out indicator on my dashboard but couldn’t physically find the light. I guess they didn’t check the brakes or signals because it’s my back driver side light that is out. It’s been o | Read Full Review
4/23/2023 12:00:00 AM | Google
★★★★★ Jason Ferretti
I've had the pleasure of having Service done at many other VW dealers in different states and this one stands out the most. Service advisor keeps you in the loop, parts department is spot on and no complaints with my service. | Read Full Review
4/22/2023 12:00:00 AM | Google
★★★★★ Tracy Tinsley
Always courteous and helpful. | Read Full Review
4/22/2023 12:00:00 AM | Google
★★★★★ James Gillis
Good services | Read Full Review
4/20/2023 12:00:00 AM | Google
★★★★★ Jo-Marie Ledesma
I went in to get my water pump replaced and was there for 5 hours. I received my car back and started driving and my low coolant light came back on. I checked my coolant levels and it was almost empty. When I called Casey, they said it was because of an air pocket and it should “fill itself back up after the car cooled down.” Thankf | Read Full Review
4/20/2023 12:00:00 AM | Google
★★★★★ Heru Set
Great service the lady that helped was very professional and friendly | Read Full Review
4/18/2023 12:00:00 AM | Google
★★★★★ tfbunting
| Read Full Review
4/17/2023 12:00:00 AM | Google
★★★★★ Colleen Henderson (colleen)
I love the care and commitment to the work they provide so much that even though I live in charlottesville I return to them whenever I need service! | Read Full Review
4/17/2023 12:00:00 AM | Google
★★★★★ Ny_. Goat
Wonderful service and excellent costumer service | Read Full Review
4/13/2023 12:00:00 AM | Google
★★★★★ Heidi Callis
The staff are always accommodating when I need a private quiet place to work while I wait for my car. | Read Full Review
4/9/2023 12:00:00 AM | Google
★★★★★ Taylor Bureya
| Read Full Review
4/9/2023 12:00:00 AM | Google
★★★★★ Zina Crocker
Their customer service is fabulous especially in the service department. | Read Full Review
4/7/2023 12:00:00 AM | Google
★★★★★ Denaya wolterding
Always super nice and attentive. Great experience every time I visit this location. | Read Full Review
4/7/2023 12:00:00 AM | Google
★★★★★ Rick McNelly
Very quick service on a recall. Thanks! | Read Full Review
4/7/2023 12:00:00 AM | Google
★★★★★ Samantha Banks
From start to finish, Mike Liggins was absolutely amazing. Very professional, provided excellent details on the process of my car being repaired. 5stars!!!! | Read Full Review
4/6/2023 12:00:00 AM | Google
★★★★★ Amanda Lewis
I had an amazing experience! Mike Liggins took great care of me! I felt listened to and taken care of. The service was amazing and timely. | Read Full Review
4/6/2023 12:00:00 AM | Google
★★★★★ Minh Trinh
Quick service and perfect caregiver | Read Full Review
4/6/2023 12:00:00 AM | Google
★★★★★ Tom White
Excellent, prompt service; knowledgeable staff. They know their diesel TDIs. | Read Full Review
4/5/2023 12:00:00 AM | Google
★★★★★ Ron Shelton
Casey VW is the Best!! Very courteous people, and they do fine work | Read Full Review
4/5/2023 12:00:00 AM | Google
★★★★★ Dominique Buchanan
Evan was extremely helpful. Service was quick and efficient. | Read Full Review
4/3/2023 12:00:00 AM | Google
★★★★★ Kyle Musicant PVRS
Great place with excellent technicians and well rounded service advisors. I’ll always bring my car here for service. | Read Full Review
3/25/2023 12:00:00 AM | Google
★★★★★ Edward Fields
Fast, reliable and courteous service! | Read Full Review
3/24/2023 12:00:00 AM | Google
★★★★★ Robert M Reed
Mike Liggins is awesome. Service was excellent, and he washed and vacuumed my Tiguan. Been a regular custom since 2008. Bought three cars (all VW’s). Good service and great competence. Keep up the good work. | Read Full Review
3/22/2023 12:00:00 AM | Google
★★★★★ F M
Great service. Took a bit longer than it should for scheduled wait service, but quality is good. | Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ FeeHead TV
| Read Full Review
3/18/2023 12:00:00 AM | Google
★★★★★ Thomas Carter
| Read Full Review
3/18/2023 12:00:00 AM | Google
★★★★★ Bridgette Lubetkin
| Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Katherine Barefoot
Associate Mike really listened and came through in getting the service completed by the promised time. | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Sean O'Neill
| Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Tony B
| Read Full Review
3/13/2023 12:00:00 AM | Google
★★★★★ C. S.
| Read Full Review
3/11/2023 12:00:00 AM | Google
★★★★★ Carl Ashby Jr
Thanks for the great customer service. And thank you, Mike Liggins, for being a great person and providing a wonderful customer service experience. Casey Volkswagen is an outstanding place to buy and car and will provide you with wonderful service. Thank you to the Casey Auto team. ?? | Read Full Review
3/9/2023 12:00:00 AM | Google
★★★★★ Paul Daughtry Jr
| Read Full Review
3/9/2023 12:00:00 AM | Google
★★★★★ bailey troutman
| Read Full Review
3/2/2023 12:00:00 AM | Google
★★★★★ Robin Claud
Young lady nice and professional. | Read Full Review
3/2/2023 12:00:00 AM | Google
★★★★★ Lawrence Wood
A part-ordering mistake slowed down the repair. Also, car was returned with inoperable passenger door handle, requiring a return visit. | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Triston Morrison
Took $1200 property tax credit from my sister and won't pay it, says she has to sue to get it back | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Lemuel Canady
| Read Full Review
2/28/2023 12:00:00 AM | Google
★★★★★ Eric Lin
I am very satisfied with their service. Evan is the guy who always helped me. He got me scheduled easily and got it done on time every services. The price are fair | Read Full Review
2/27/2023 12:00:00 AM | Google
★★★★★ Desiree Rose
We had a fabulous experience buying our new Atlas with Robert the Salesman we had and Clayton the GM. They listened to our needs, found us the right vehicle and went above and beyond to see if we needed a trade to get the features we wanted! Thank you Casey for this painless car buying experience! | Read Full Review
2/19/2023 12:00:00 AM | Google
★★★★★ Michael Weidinger
| Read Full Review
2/17/2023 12:00:00 AM | Google
★★★★★ bagher tabibi
| Read Full Review
2/15/2023 12:00:00 AM | Google
★★★★★ Julian Evans
| Read Full Review
2/14/2023 12:00:00 AM | Google
★★★★★ Amd S
Helpful, efficient, kind | Read Full Review
2/14/2023 12:00:00 AM | Google
★★★★★ Briana Armstead
Worst service ?? will have u sitting there all day for nothing ….your literally better off going across the water to spend your money on something better Casey auto group just gone run yo credit making it worst for no reason waste of time I went there to trade in a car I never even received an appraisal for the car just a large down p | Read Full Review
2/14/2023 12:00:00 AM | Google
★★★★★ Msford1984
From the moment I drove on the lot and started looking at my car Jason was there to help me through the whole process. He was tentative to all my needs. Any questions or concerns I had to asked them for me. I will buy another car in the future and I want to make sure Jason is my salesmen. | Read Full Review
2/11/2023 12:00:00 AM | DealerRater
★★★★★ A. Wilson
Great service! Scheduling was super easy via their webportal. | Read Full Review
2/8/2023 12:00:00 AM | Google
★★★★★ amy church
Everything was wonderful!! It was a difficult situation with my daughter losing her only car key. They helped navigate it and worked with the tow company to make it so much easier!! | Read Full Review
2/8/2023 12:00:00 AM | Google
★★★★★ Brittany Moen
| Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ Niesha Gibbs
I’ve been to Casey VW twice for service. Each visit my issues were resolved. I was skeptical about this place at first due to the reviews I read however, the staff were friendly, professional and provided excellent customer service. | Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ Stijn Cos
6 year Volkswagen owner and i just moved to the area. I took my car in for periodic maintenance and they suggested maintenance that had already previously been done very recently and quoted me some ridiculous prices. after checking out the suggested maintenance myself i could tell they were just firing from the hip. It becomes diffic | Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ Jenna Y
I will never take my vehicle to the service department here again. Brought it in for an oil change and inspection. Had an appointment at 10:15am, got it there around 9:50am and I didn't get it back until 5pm. Was told it would be ready in an hour to an hour and a half initially. Was told it needed a new tire at 12pm to pass inspectio | Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ Viatris Nugent
Evan is a wonderful service advisor. He understands the customer and reviews the VW warranty to make sure the repair is or isn't covered. He did a great job with finding this engine associated repair was covered under VW mileage warranty. He is an amazing young man. Evan placed my concerns first and gave me peace of mind. He kept me | Read Full Review
1/29/2023 12:00:00 AM | Google
★★★★★ Pam Cheresnowsky
| Read Full Review
1/28/2023 12:00:00 AM | Google
★★★★★ Hannah
| Read Full Review
1/25/2023 12:00:00 AM | Google
★★★★★ wjroark
I always have a great experience at Casey Volkswagen. They take very good care of me and my car. | Read Full Review
1/25/2023 12:00:00 AM | Google
★★★★★ Dwaine Williams
| Read Full Review
1/22/2023 12:00:00 AM | Google
★★★★★ brittaney Givens
I will never take a vehicle to Casey VW again. Took my car in last year for a problem and they insisted there was nothing wrong with it, later found out there was oil in the coolant and got it fixed. Took it in this year because the heat wasn’t working and they told me that my timing belt looked bad and I needed a new one… I had it c | Read Full Review
1/22/2023 12:00:00 AM | Google
★★★★★ Brenda Sweeney
| Read Full Review
1/19/2023 12:00:00 AM | Google
★★★★★ Josh Perry
Felix and Cameron were awesome and made buying the car quick and painless | Read Full Review
12/31/2022 12:00:00 AM | Google
★★★★★ Pastor Fred
Great service and for the time I’ve said this about a dealer, the cost was less than I expected! | Read Full Review
12/30/2022 12:00:00 AM | Google
★★★★★ Kareem Rashad
Best experience I've ever had with a dealership. Ms. Tish, as I call her, was fantastic. She almost made me feel like a celebrity. Lol! | Read Full Review
12/29/2022 12:00:00 AM | Google
★★★★★ Christopher Brown
I bought my VW Golf GTI in Wausau Wisconsin and always found the dealership maintenance department to always be, professional, customer oriented and focused. Whether it was the complimentary car wash, the timely work, an awareness of my situation, or detailed breakdown of my vehicle maintenance, this established culture justified th | Read Full Review
12/29/2022 12:00:00 AM | Google
★★★★★ Nathan McInnis
Incredible service!! | Read Full Review
12/28/2022 12:00:00 AM | Google
★★★★★ Linda Ellis
Excellent dealership n service department Mike Liggons is an excellent service advisor n always makes sure his customers are happy with their service. | Read Full Review
12/28/2022 12:00:00 AM | Google
★★★★★ Antoinette Collins
| Read Full Review
12/23/2022 12:00:00 AM | Google
★★★★★ Charlene Turner
Great customer service and Excellent communication. | Read Full Review
12/22/2022 12:00:00 AM | Google
★★★★★ Rita Maclin
| Read Full Review
12/17/2022 12:00:00 AM | Google
★★★★★ Kyle Welch
| Read Full Review
12/17/2022 12:00:00 AM | Google
★★★★★ Austin Gardner
| Read Full Review
12/17/2022 12:00:00 AM | Google
★★★★★ Jackie Outten
Free oil changes and inspections are one of the reasons I bought my Tiquan from Casey. Mike is an excellent service advisor! | Read Full Review
12/16/2022 12:00:00 AM | Google
★★★★★ Tracy Tinsley
| Read Full Review
12/16/2022 12:00:00 AM | Google
★★★★★ Jason Stephan
Needed a new battery and they got me in on the spot and for a fair overall price! | Read Full Review
12/16/2022 12:00:00 AM | Google
★★★★★ Jeremy Ross
We. Bought our atlas there. And the buying experience was great. When you take your vehicle in for its maintenance and service they tell you there is a complementary wash and vacuum. There has not been a single time that we have picked up the car that it has actually been done. We have informed every leave of management of this issue | Read Full Review
12/16/2022 12:00:00 AM | Google
★★★★★ Terrance Chapman
I first started using the complete and comprehensive services of the Casey Automotive group sixty years ago and in all that time and various services performed I would be sincerely hard pressed to find fault with any associated Casey Automotive group services, | Read Full Review
12/4/2022 12:00:00 AM | Google
★★★★★ Mauricio turcios Garcia
Muy profesionales y un servicio de primera | Read Full Review
12/3/2022 12:00:00 AM | Google
★★★★★ Sandy Farah
| Read Full Review
12/1/2022 12:00:00 AM | Google
★★★★★ tdm1949
| Read Full Review
12/1/2022 12:00:00 AM | Google
★★★★★ Marisel Matos
| Read Full Review
11/30/2022 12:00:00 AM | Google
★★★★★ Nesha T
Customer service amazing. Notifications and follow ups on point. Never had to call requesting a status. I always received a call every few hours if I was waiting or everyday if my vehicle stayed. Every service was explained in great detail, good or bad, to include this recent recall. I thank you all. As long as the customer service c | Read Full Review
11/23/2022 12:00:00 AM | Google
★★★★★ mitchell mitchellg
Brought my vehicle in cause check engine light was on and was dying while driving. Said technician would scan and fix everything. When I got it back check engine light was still on. To me that proved that no diagnostics was performed. Had the tipm replaced and that fixed vehicle dying. But had to bring it back in for more diagnost | Read Full Review
11/23/2022 12:00:00 AM | Google
★★★★★ JAIDON02
Excessive fees for a vehicle that I paid cash for and doing ALL of my DMV paperwork myself. I elected to get my tags because I’m exempt from paying sales tax and they had to charge me at the dealership and in turn I would of had to wait for the refund. So what fees you may ask..$799 processing fee but they didn’t do any of my DMV pap | Read Full Review
11/21/2022 12:00:00 AM | DealerRater
★★★★★ Jeff
| Read Full Review
11/19/2022 12:00:00 AM | Google
★★★★★ Christopher Paschall
Casey VW is the best! My vehicles have been serviced there for years and they always run great with no issues. Dealer also has great pricing on new cars and trade ins. Recently purchased another new vehicle from them and they worked their magic tracking down the exact options and color I requested. Always a pleasure dealing with them | Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ Edmond Babineau
| Read Full Review
11/3/2022 12:00:00 AM | Google
★★★★★ Deb R
| Read Full Review
11/3/2022 12:00:00 AM | Google
★★★★★ Melissa Kelly
7:30 am appt for an state inspection took 2 hours. Was treated poorly when I questioned how long it took. Then when the mechanics handed back my keys, they were clearly talking about me. Requested a call back from a manager. It’s been a week and still have not received a call. | Read Full Review
10/31/2022 12:00:00 AM | Google
★★★★★ Tressed Up Braids
| Read Full Review
10/30/2022 12:00:00 AM | Google
★★★★★ D Savage
I drop my car off got a call back and it’s getting fix like for 345$ thank god | Read Full Review
10/28/2022 12:00:00 AM | Google
★★★★★ Tommy DiNapoli
| Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ D Savage
I drop my car off said call back in afternoon never got a call back | Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ Debra Hudgens
They were great as always Tish is the best. I have received an invoice for $314.45. Tire was under warranty. Could you advise me on this please? Thank you. | Read Full Review
10/25/2022 12:00:00 AM | Google
★★★★★ jordan anglin
Hands down the worst customer service I’ve had in my life. Had my wife’s car for 2 months on a warranty issue and did 0.0 communicating. When they finally returned my phone calls and emails they told me the car was ready, I drove 30 minutes to go get it and it was not. I then waited another 3 weeks. When it finally was “ready” all th | Read Full Review
10/25/2022 12:00:00 AM | Google
★★★★★ Mary Wheeler
You don’t want me to leave a review you have had my VW CONVERTABLE since June28 and it’s now October 21 I have paid over 5000.00 and I still don’t have it back!! Its bad when the girls who answer the phone know your name by your phone number! | Read Full Review
10/21/2022 12:00:00 AM | Google
★★★★★ DW
Mrs. Laurie was great ! Very nice and was very patient with me . Evan also kept me in the loop and I felt happy about my service. | Read Full Review
10/19/2022 12:00:00 AM | Google
★★★★★ A Campbell
| Read Full Review
10/17/2022 12:00:00 AM | Google
★★★★★ Elena Battle
Every time I go to Casey Volkswagen, I am treated very well and a timely manner service. Micheal Liggins is my Service Consultant, he’s great 10/10 service. | Read Full Review
10/17/2022 12:00:00 AM | Google
★★★★★ Judy Dick
Since we were traveling cross-country and were far from our Nevada home, we felt so blessed to have Evan, Lori and the Service Manager working very hard to perform repairs that were under warranty. They even helped us put in a claim to VW corporate to see if we could get a reimbursement of rental car costs. That's going above and bey | Read Full Review
10/13/2022 12:00:00 AM | Google
★★★★★ frank fernandez
Very good experience... | Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Kimberly Is me
I always have my vehicles serviced at Casey. They all go out of their way to ensure that you have the smoothest experience possible. I have been a customer of Casey for 7 years and could not see myself going anywhere else. | Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Milos Amanovic
| Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Julia Larsen
| Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Joseph Masters
| Read Full Review
10/10/2022 12:00:00 AM | Google
★★★★★ Kenneth Madison
The service manager and my driver were excellent | Read Full Review
10/4/2022 12:00:00 AM | Google
★★★★★ Venita Price
| Read Full Review
10/4/2022 12:00:00 AM | Google
★★★★★ Robert Stephens
| Read Full Review
10/2/2022 12:00:00 AM | Google
★★★★★ Connor
After months of other dealerships giving me reasons why they can’t make my request happen, Caleb called me to tell me he could get me what i wanted just days after shooting an email. Felix made the sales process a conversation and stuck to the initial quote with no surprises. James made financing easy, Jay made the insurance segment | Read Full Review
9/30/2022 12:00:00 AM | DealerRater
★★★★★ Luke Pawlowski
Great customer service | Read Full Review
9/27/2022 12:00:00 AM | Google
★★★★★ Shavar Bland
I had an excellent experience working with Calvin. He went above and beyond to make my car buying experience an awesome one! If you’re looking to buy a car, go see Calvin. | Read Full Review
9/27/2022 12:00:00 AM | Google
★★★★★ dena wells
Took my Tiquan to Casey VW for a rear view mirror recall. While I was there I asked the people in the service Dept if they would change the oil, inspection sticker and rotate the tires. They said, no problem. Everything was completed and I was on my way. Great service! Thank you | Read Full Review
9/27/2022 12:00:00 AM | Google
★★★★★ Kathy Jackson
| Read Full Review
9/26/2022 12:00:00 AM | Google
★★★★★ Syimir Mclean
| Read Full Review
9/25/2022 12:00:00 AM | Google
★★★★★ Doug Barnard
Had to bring car.in for computer check replacing battery. I.was a walk in appt but must commend Evan Benedict as he got my car right in without waiting. Staff was.very helpful obtaining my warranty record and explaining any issues that would be covered in the future. Overall very good service. | Read Full Review
9/24/2022 12:00:00 AM | Google

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