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Loyalty Volkswagen

★★★★★(35)read reviews

16300 Loyalty Way, Chester, VA 23831

(804) 518-3346 Ask About Our Service Specials!

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Service Offers

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Get a 10% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 10.01.25 and 12.31.25.Click for details
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Volkswagen Tire Store Price Match Guarantee
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Enjoy SiriusXM in your vehicle!Click for Details
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SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App¹⁹ Click for details

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

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Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ Walter Pudelko
Ashley was professional and helpful in answering my questions | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Eric
Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! | Read Full Review
12/2/2025 12:00:00 AM | Cars.com
★★★★★ Shakir Smith
| Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Selene DelJuidice
The team at Loyalty Volkswagen were amazing. I was traveling from NY to FL and had stopped for the night in Chester VA. Had an issue with the battery and the team at Chester were amazing. They took me in right away and I was back on the road quickly. They were able to get the battery replacement under warranty! I was also travelin | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Ameenah
Poor communication | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ xXSNIPERXx1234
Avoid at all cost. $210 dollars for an oil change and tire rotation on a Taos…. | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Ashley Davis
If you’re looking for a dealership experience that feels like a surprise escape room—where the puzzle is “Why won’t my hood open and why doesn’t my key work anymore?”—then buckle up, because this place delivers. I brought my car in expecting, you know… service. What I got instead was a hood cable that apparently decided to retire ear | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Wanda Martinez
Thank you Michael Altizer & Tech Ryne Wajick so much for my vehicle services. They do great ?? work . Awesome dealership . General repairs & maintenance. | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Kamille
Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when something is urgent so that I’m safe and my car runs well. | Read Full Review
11/19/2025 12:00:00 AM | DealerRater
★★★★★ Kamille
Michale is a great advisor. Always knowledgeable and friendly. I feel confident bringing my car to this dealership to be serviced on. | Read Full Review
11/19/2025 12:00:00 AM | Cars.com
★★★★★ Kamille
Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when something is urgent so that I’m safe and my car runs well. | Read Full Review
11/19/2025 12:00:00 AM | Cars.com
★★★★★ dartis2164
Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for life. | Read Full Review
11/18/2025 12:00:00 AM | DealerRater
★★★★★ dartis2164
Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for life. | Read Full Review
11/18/2025 12:00:00 AM | Cars.com
★★★★★ E B
Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided | Read Full Review
11/13/2025 12:00:00 AM | Cars.com
★★★★★ E B
Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided | Read Full Review
11/13/2025 12:00:00 AM | DealerRater
★★★★★ Catherine Andersen
I felt very rushed signing everything and it was way out of the ballpark money wise although a very nice vehicle Wasn't really given a chance to be decisive. My request was a used 2019 not 2025 @ approx 600 usd | Read Full Review
11/12/2025 12:00:00 AM | Google
★★★★★ does your dog do this hazel
Gotmy oil changed and alignment done on my car. | Read Full Review
11/7/2025 12:00:00 AM | Google
★★★★★ Betty Odom
Ashley was very nice. | Read Full Review
11/5/2025 12:00:00 AM | Google
★★★★★ tmcmahon794
The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. | Read Full Review
11/5/2025 12:00:00 AM | DealerRater
★★★★★ tmcmahon794
The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. | Read Full Review
11/5/2025 12:00:00 AM | Cars.com
★★★★★ Johnetta Bell
| Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Chris Spensley
There is no better way for a dealership to prove they offer exceptional customer experience than their making an effort to resolve a customer concern. Here is a case where the GM (Chad) took the time to reach out and assist with an issue around payment for a vehicle I sold to the dealership. It was a contentious conversation at fir | Read Full Review
10/31/2025 12:00:00 AM | Google
★★★★★ Joe Smith
An Unforgettable, No-Pressure Car Buying Experience at Loyalty Volkswagen! I recently completed a purchase at Loyalty Volkswagen, and I am absolutely thrilled with the experience. It wasn't just a good transaction—it was truly the most amazing, no-pressure car purchasing journey I've ever had. The exceptional service started immedi | Read Full Review
10/31/2025 12:00:00 AM | Google
★★★★★ Chris Spensley
DO NOT SELL YOUR USED VEHICLE TO THIS DEALERSHIP IF YOU ACTUALLY WANT TO GET PAID FOR IT. I sold a Chevrolet pickup to this dealership on October 3rd when I purchased a New Atlas from them. They assured my I would receive cash in hand for the difference between the agreed upon selling price and my loan balance. It has been 27 days si | Read Full Review
10/29/2025 12:00:00 AM | Google
★★★★★ Karla Ramos-Cavitt
Had a great experience with JB after originally only going in for servicing. A week and a half later I ended up trading in my car in for a newer version for relatively the same price as what I was paying before. The customer service from JB and Eric was wonderful and the entire process was very smooth. Thank you to JB for getting me | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ MacKenzie Lenz
Show room was clean, vehicle selection was pretty good overall, but personally, not a fan of their sales team. We went to their dealership a couple weeks ago, and looked at 3 vehicles. We decided on one which met our needs, and wanted to talk numbers. The most they would come down from their asking price was $500. They tried to get | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ e.heckener
Da Davenport is an excellent, patient and knowledgeable salesman. It was a pleasure working with him. He was not demanding on a purchase, offered to let us look at other vehicles on the lot. Answers all questions with knowledge. I would definitely recommend Mr Da Davenport to all my friends and future customers at Loyalty Volkswagen. | Read Full Review
10/22/2025 12:00:00 AM | Cars.com
★★★★★ Celeste
Michael Altizer is absolutely awesome. I went to Loyalty Volkswagen for an oil change. Michale Altizer took the time to explain what services were being recommended and which ones were the most important to fix at the moment. He did an excellent and outstanding job. | Read Full Review
10/22/2025 12:00:00 AM | Cars.com
★★★★★ e.heckener
Da Davenport is an excellent, patient and knowledgeable salesman. It was a pleasure working with him. He was not demanding on a purchase, offered to let us look at other vehicles on the lot. Answers all questions with knowledge. I would definitely recommend Mr Da Davenport to all my friends and future customers at Loyalty Volkswagen. | Read Full Review
10/22/2025 12:00:00 AM | DealerRater
★★★★★ MaryTim
I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service! | Read Full Review
10/21/2025 12:00:00 AM | DealerRater
★★★★★ Maggie Simo
Mr. Jones Joseph was available, details oriented and polite | Read Full Review
10/20/2025 12:00:00 AM | Google
★★★★★ Fabri Claiborne
I have been a loyalty Volkswagen customer for five years. I’ve purchased two vehicles with this dealership. In the beginning I dreaded and was apprehensive to get service but I knew it had to be done. Michale Altizer has pretty much been the first face I see or voice I hear. He is always polite, thorough and is very knowledgeable. As | Read Full Review
10/19/2025 12:00:00 AM | Google
★★★★★ Timothy Green Sr
This time it was OK. The representative explained what was going on as best as he could. He answered my questions and took time to listen to my concerns. | Read Full Review
10/17/2025 12:00:00 AM | Cars.com
★★★★★ Kimberly W
DA was very professional and patient with me. I had a hard time choosing the right vehicle for me and he did a great job helping me find the one! | Read Full Review
10/13/2025 12:00:00 AM | Cars.com
★★★★★ joseph olivier
I recently purchased a 2025 VW Atlas SELPremium R-Line in Chester VA, and I couldn’t be happier with the experience. Jeffrey (JB) was outstanding and his professionalism, product knowledge, and friendly attitude made the entire process smooth and enjoyable. He went above and beyond to ensure I was completely comfortable, as this wa | Read Full Review
10/12/2025 12:00:00 AM | Google

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