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★★★★★ AJ_DE_CAT

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9/4/2026 12:00:00 AM | Google

★★★★★ Marine Infantry

This place sucks they will rip you off they don't stand behind their work or vehicles and now it takes 1.5 hours to get an oil change they make you go through their entire inspection I'll never buy another vw because of this place | Read Full Review

9/4/2026 12:00:00 AM | Google

★★★★★ Elizabeth Peterson

I was not present for the whole process of buying a used truck. My significant other introduced me to James Jackson when I arrived at Loyalty Volkswagon. James was friendly and went over all the details with me. It was a smooth and wonderful buying experience. Highly recommend James Jackson as a Sale Consultant and Loyalty VW as a de | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ Maddie Hall

Everyone was very easy to talk to and happy to help. My best car buying experience yet! I highly recommend going to see James to buy a car here! | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ aerdvkr13

I just recently serviced my vehicle here and it was an amazing experience! They did an excellent job! Ashley Robertson makes sure she keeps me informed and updated! I will return anytime I need a service done to my vehicle! Thank you so much Loyalty VW! The technicians are awesome also! Recommend them 10/10?? | Read Full Review

8/18/2026 12:00:00 AM | DealerRater

★★★★★ aerdvkr13

I just recently serviced my vehicle here and it was an amazing experience! They did an excellent job! Ashley Robertson makes sure she keeps me informed and updated! I will return anytime I need a service done to my vehicle! Thank you so much Loyalty VW! The technicians are awesome also! Recommend them 10/10?? | Read Full Review

8/18/2026 12:00:00 AM | Cars.com

★★★★★ Drew

Could not believe I was able to get into a brand new car, James Jackson put in the work to help me get financing I needed, thank you again! | Read Full Review

8/11/2026 12:00:00 AM | Google

★★★★★ Marcus

I had an excellent experience everyone at loyalty vw did a wonderful job it's the only place I will buy a ?? car. | Read Full Review

8/9/2026 12:00:00 AM | Cars.com

★★★★★ Austin Harrell

We had a wonderful experience buying a used truck from James Jackson at Loyalty Volkswagen. He listened to my needs, showed me a truck, let me test drive it, asked my thoughts and answered all my questions. Questions he did not know the answer to off the top of his head (I bought a Ford from a Volkswagen dealer so very understandable | Read Full Review

8/7/2026 12:00:00 AM | Google

★★★★★ snowwoman572002

We have used Michael Altizer for our annual check-up service for the past three years. Thanks to his expertise, he has saved us a considerable amount of time and money, and we will continue to use his services in the future. Thank you for all the explanations and advice. | Read Full Review

8/5/2026 12:00:00 AM | Cars.com

★★★★★ snowwoman572002

We have used Michael Altizer for our annual check-up service for the past three years. Thanks to his expertise, he has saved us a considerable amount of time and money, and we will continue to use his services in the future. Thank you for all the explanations and advice. | Read Full Review

8/5/2026 12:00:00 AM | DealerRater

★★★★★ Betty Guthrie

The worst experience I've ever had they stuck a predatorial credit company on me the Atlas was 39995 they gave me 19500 for my Jeep I put another 10000 down so that should have left me with 10995 to finance well it ended up being 58000 dollar I had to beg for them to change that and I still ended up paying 27000 more to pay it off an | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ Dawn Babauta

Had to bring my son's car in due to an ongoing issue he'd been having with EPC light coming on and car driving rough. Found out that there was a warranty extension for his vehicle and made appointment for car to be looked at. We did not purchase car here. It was purchased used at a local used car lot. Ashley in service was great with | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Samantha Denardo

I purchased an Atlas three months ago and it was an incredible experience! Both the sales manager and finance manager were extremely helpful throughout the entire experience. They were extremely fair and transparent when discussing numbers for my trade. Also they answered all my questions without any hesitation. Lastly, the facility | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Juliana Butcher

came from nc to pick up my car that broke down in VA. Had to wait a couple weeks because I have a 5 month old baby with health challenges that makes finances a bit tougher right now. Myself and a family member helped to pay a majority of it but I still had a $372 and some change balance. I figured it wouldn't hurt to ask but inquired | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Saraeleake

James and Brock were amazing. They worked hard to get me into my new 2026 Tiguan. Dylan made the financial part of the process easier and even caught a duplicate that dropped my monthly payment down 9 dollars. I would recommend this dealership to anyone who is looking for a new or used car. | Read Full Review

7/23/2026 12:00:00 AM | DealerRater

★★★★★ Saraeleake

James and Brock were amazing. They worked hard to get me into my new 2026 Tiguan. Dylan made the financial part of the process easier and even caught a duplicate that dropped my monthly payment down 9 dollars. I would recommend this dealership to anyone who is looking for a new or used car. | Read Full Review

7/23/2026 12:00:00 AM | Cars.com

★★★★★ Lenny Phillips

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7/20/2026 12:00:00 AM | Google

★★★★★ Lv2ski

Entire experience was top notch from the initial contact to make the appointment to the check out process after my car was serviced. Michale Altizer provided stellar service and made sure I was informed throughout my appointment. Loved the multi point inspection video and the online process to accept or decline recommended services. | Read Full Review

7/19/2026 12:00:00 AM | Cars.com

★★★★★ Lv2ski

Entire experience was top notch from the initial contact to make the appointment to the check out process after my car was serviced. Michale Altizer provided stellar service and made sure I was informed throughout my appointment. Loved the multi point inspection video and the online process to accept or decline recommended services. | Read Full Review

7/19/2026 12:00:00 AM | DealerRater

★★★★★ Charmaine Fennell

Brock Hanna is theeeee best. He was very professional and patient through this whole process. He made sure I had everything I needed plus more. Awesome job Brock, I'm looking forward to purchasing again with you! | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Jessica Lindsay

Loyalty Volkswagen is best for scamming you out of money. If you didn't buy the car from their dealership, good luck with the service department! They will give you the runaround and find solutions that they know will not work to just take your money. For example, they told me I had bad gas for the SECOND time and that this would sol | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Joe Saxon

Called to check on an availability of a vehicle. Sales team confirmed made and appointment to get the vehicle and as I'm almost there at the end of a 2 hour drive they called to tell me they sold the vehicle to someone else. Complete waste of time. In addition the sales rep Mr Jones made me feel like it was a burden for him to even s | Read Full Review

7/12/2026 12:00:00 AM | Google

★★★★★ Brontavious Railey

Devin was absolutely amazing. I got the worst news ever in the form that I am going to have to buy a new car. This was 1000% not in my plans today, but her and Heather wer considerate, honest and helpful and made this day much better than what it should have been | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ 68 gerryo

KODY ELLEN. Is amazing. He will be my salesman from now on. Amazing service on his part. Very thorough and professional. He continues to follow up with me to see if I need anything. I have never seen this type of attention from a business before and it is amazing. Thank you and GOD Bless you Kody | Read Full Review

7/9/2026 12:00:00 AM | DealerRater

★★★★★ 68 gerryo

KODY ELLEN. Is amazing. He will be my salesman from now on. Amazing service on his part. Very thorough and professional. He continues to follow up with me to see if I need anything. I have never seen this type of attention from a business before and it is amazing. Thank you and GOD Bless you Kody | Read Full Review

7/9/2026 12:00:00 AM | Cars.com

★★★★★ Connie Giles

They were easy to talk to and professional.Pleasant experience as usual. | Read Full Review

6/20/2026 12:00:00 AM | Google

★★★★★ J B

Lack of professionalism, defensive attitude, and complete failure to communicate is unacceptable. Almost ?every single interaction is an exhausting hassle. Remember customers are keeping you'll in business, please do better with customer service at the service department. | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Heavyn Champion

As a woman who doesn’t know a lot about cars, it can be a little intimidating walking into the dealership to have a car serviced. When I walked in, I was pleased to see that most of the service advisors were women. Everyone greeted me, and I had the pleasure of being taken care of by Miss Devin. She was extremely sweet, explained eve | Read Full Review

6/14/2026 12:00:00 AM | Google

★★★★★ TheAcbro357

She's awesome | Read Full Review

6/11/2026 12:00:00 AM | Google

★★★★★ briangayrva

Ashley Robertson was extremely efficient and helpful. The dealership was clean and friendly. 10/10 | Read Full Review

6/8/2026 12:00:00 AM | Cars.com

★★★★★ briangayrva

Ashley Robertson was extremely efficient and helpful. The dealership was clean and friendly. 10/10 | Read Full Review

6/8/2026 12:00:00 AM | DealerRater

★★★★★ Cevers57

Our Atlas was not shifting as good as it used to, Michale Altizer took the time to explain the services needed and was able to bundle the costs. The Atlas shifts better than new now. | Read Full Review

6/5/2026 12:00:00 AM | DealerRater

★★★★★ Cevers57

Our Atlas was not shifting as good as it used to, Michale Altizer took the time to explain the services needed and was able to bundle the costs. The Atlas shifts better than new now. | Read Full Review

6/5/2026 12:00:00 AM | Cars.com

★★★★★ Bobby Grissom

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6/5/2026 12:00:00 AM | Google

★★★★★ Courtney Engelking

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6/3/2026 12:00:00 AM | Google

★★★★★ Janell Moore

Devin was amazing!!! 5-Star service! | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ EB

Michale Altizer Consistently provides quality customer service based on my individual needs. He maintained consistent contact in order to schedule an appointment to fit my busy schedule. Time was taken to help me prioritize service needs for my vehicles without pressure or judgement. | Read Full Review

6/1/2026 12:00:00 AM | Cars.com

★★★★★ Luis Cruz

My advisor Devin (I didn’t catch her last name) was a joy to work with. She broke down everything that was being done at my 20000 maintenance with my Atlas. She was very polite and knowledgeable of the work being done. I’ve yet to have a bad experience with Loyalty Volkswagen. | Read Full Review

5/30/2026 12:00:00 AM | Google

★★★★★ Deborah Ellen

We are extremely satisfied with our experience with Kody. He possesses a profound passion for automobiles and demonstrates exceptional confidence in matching clients with the most suitable vehicles. Kody’s ability to ask insightful questions greatly aids in the selection process. His genuine commitment to placing clients in their ide | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Keith Ellen

Kody gave us amazing service and went above and beyond to make buying a vehicle a pleasant experience! | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Sabrina bartee

Ashley has been one of thee most consistent, professional & helpful representatives assisting throughout my years at loyalty!! | Read Full Review

5/27/2026 12:00:00 AM | Google

★★★★★ Paula Pike

Would not recommend getting service done there. Every time I’ve been there, there’s been issues with shuttle service, appointment difficulties & miscommunication. The one time I waited, it was about 2 hours for an oil change when they told me an hour. Staff is great, but everything else with service department isn’t. | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ OG

Great service, very informative on what’s wrong with vehicle at what needs to be done. | Read Full Review

5/24/2026 12:00:00 AM | Cars.com

★★★★★ Lenora Mathis

Cody was extremely helpful and made the entire car buying process easy and simple. | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Lee Cook

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5/19/2026 12:00:00 AM | Google

★★★★★ msangie218

My service technician, Robert Wilson is a wonderful guy. He always greets me with hey, how may I assist you. And I always have something going on that I have to squeeze my vehicle in. But he's never failed me yet. He makes a way to accommodate me. I am truly thankful for his service! | Read Full Review

5/16/2026 12:00:00 AM | Cars.com

★★★★★ msangie218

My service technician, Robert Wilson is a wonderful guy. He always greets me with hey, how may I assist you. And I always have something going on that I have to squeeze my vehicle in. But he's never failed me yet. He makes a way to accommodate me. I am truly thankful for his service! | Read Full Review

5/16/2026 12:00:00 AM | DealerRater

★★★★★ carla pollard

Devin was phenomenal! She explained everything in great detail and didn’t make me feel pressured to do anything outside of what I initially came in for. She was absolutely a pleasure to work with & just a great spirit overall | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ Cayla Miller

I didn’t purchase but customer service was great | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ hector brea

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5/13/2026 12:00:00 AM | Google

★★★★★ Jalal Sinclair

Imani was the most amazing sales person we could ask for. 10/10 will be asking for her in the future??. | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Mckinley Scott

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5/13/2026 12:00:00 AM | Google

★★★★★ Augustine Davis

Loyalty Volkswagen is the best! Ashley is amazing she is always so helpful and keeps you informed about what is going on! Wes the service manager is also amazing if there is an issue he does his very best to assist you. The whole crew is just great! From the technicians to the sales. Thank you VW! | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Rob JunR

ashley had great service | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Heather Walton

Heather is amazing. 10 out 10 service advisor. Highly recommend ?? top notch. Absolutely phenomenal ?? | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Robert Denny

Stephenie was very helpful and a pleasure to work with!! | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Trish Molver

Had an issue with our missing lug nut key. Called Loyalty VW & service advisor, Ashley got me a quick appointment & resolved my Atlas' problem very fast, efficient & very inexpensive. Most pleasant surprise I've had in a long time in dealing with a dealership. Would highly recommend Loyalty VW in Chester & kudos to Ashley, & Mike ass | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Anthony Johnson

Mike | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Walter Miller

Ashley was absolutely amazing! I recieved the best customer service ever! Recommend her to everyone and anyone. She deserves a raise. | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ RIGHTEOUS HUSTLER

Mike is the Bomb.com | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Mildred Jones

Mike Altizer | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Jetta girl

Awesome amazing experience. In and out in no time. Mike and Heather were A1 and Tnaja the wonderful porter who greeted me, went above and beyond! | Read Full Review

5/5/2026 12:00:00 AM | Cars.com

★★★★★ Ketta Keet

Mike is an amazing service advisor! I highly recommend him! | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Crystal Goodwyn

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5/4/2026 12:00:00 AM | Google

★★★★★ Pat Campbell

Mike was great!! | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Tracy G

Mike was great to work with! | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Jamaal Gibbs

Micheal Great | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Wes Brown

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5/4/2026 12:00:00 AM | Google

★★★★★ Olivia Jones

Mike was really helpful and had really great energy! | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Snsmitty007

Quality dealership; plenty of inventory and clean. Only place I will go for services. Would definitely recommend | Read Full Review

5/3/2026 12:00:00 AM | Cars.com

★★★★★ Snsmitty007

Quality dealership; plenty of inventory and clean. Only place I will go for services. Would definitely recommend | Read Full Review

5/3/2026 12:00:00 AM | DealerRater

★★★★★ Price K

“I had a great experience working with Kody Ellen. He was knowledgeable, transparent, and never pushy. He took the time to answer all my questions and made sure I felt comfortable with every step of the process. Highly recommend asking for him if you’re shopping here.” Thanks Kody! | Read Full Review

5/1/2026 12:00:00 AM | Cars.com

★★★★★ Giani Manieri

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4/30/2026 12:00:00 AM | Google

★★★★★ Adrien Alvelo

Stopped by to purchase a vehicle the other day and the entire process went by real smoothly regarding the test drives and the paperwork that went along with it. Kody was a great help and I’d definitely recommend him! | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ James Easter

Was Amazing salesman... | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ LAWRENCE Easter

He is great love his personality and always pleasen | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ Catherine Andersen

Very disappointed | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Jordan Smith

Brock was absolutely amazing in the assist of buying a new car! He was informative and had a lot of patience when it came to all my questions. So glad he was able to help me! | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Juanterria Pope

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4/20/2026 12:00:00 AM | Google

★★★★★ Michael Coonley

Wife takes her car to get state inspection and fluid top off was told car was ready for pick up with no inspection done and spoke with who I assume was the service department manager and they were not helpful or accommodating with getting a inspection done and this is not the only issue I've had there just the most recent and after a | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ De'Andre Noles-Rushings

Had a service issue this morning and Mike handled it quick and efficiently. Thank you again for excellent customer service! | Read Full Review

4/18/2026 12:00:00 AM | Google

★★★★★ Kingdom Way

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4/18/2026 12:00:00 AM | Google

★★★★★ Rachael Hyman

Kody the young man who helped me to get my brand new car is amazing may God bless him for ever thank u Kody???????????????????????? | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Shonice Crum

Kody is a very professional and personable salesman. The staff were very kind and ensured I received the best deal possible! Thank you! | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Markeyta Jackson

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4/15/2026 12:00:00 AM | Google

★★★★★ Kimberly Hulford

This is our 4th purchase with Loyaly and Kody has been the absolute best to work with. He took his time with us and helped get us in the right car. We look forward to coming back for our next purchase. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Theresa Hazelwood

Wait time was extensive, but was kept informed during service. The waiting area was clean and comfortable, and the employees were attentive. | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Eric Lawson

Purchased an Atlas for the family, wouldn't buy anywhere else! The perks of purchasing here are second to none. | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ Ron Carpenter

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3/28/2026 12:00:00 AM | Google

★★★★★ donna.shiley

Salesman was very friendly, knowledgeable, and helpful. The whole team went out of their way to help me get a car that I love and also suits my need. | Read Full Review

3/27/2026 12:00:00 AM | Cars.com

★★★★★ donna.shiley

Salesman was very friendly, knowledgeable, and helpful. The whole team went out of their way to help me get a car that I love and also suits my need. | Read Full Review

3/27/2026 12:00:00 AM | DealerRater

★★★★★ Shae

Mike was great! | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Bea

Greg my sales associates was great and found me a vehicle that fits me. Paperwork process was extremely to long. Overall good experience | Read Full Review

3/25/2026 12:00:00 AM | DealerRater

★★★★★ Bea

Greg my sales associates was great and found me a vehicle that fits me. Paperwork process was extremely to long. Overall good experience | Read Full Review

3/25/2026 12:00:00 AM | Cars.com

★★★★★ mike a

Awesome experience! | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Senanur Buyurgan

Great costumer service! I bought my 2024 nissan tiguan here a year ago, still using it with no issue! Thank you | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Donald Clements

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3/18/2026 12:00:00 AM | Google

★★★★★ Twentyfangela

Da Davenport was my salesperson. He was very knowledgeable and if for some reason he didn't know the answer to a question, he would find the answer right away. He was very friendly and accommodating. He never pressured me into anything, and that goes a long way in my eyes. He even laughed at some of my comments/ sarcasm! I would defi | Read Full Review

3/16/2026 12:00:00 AM | Cars.com

★★★★★ Twentyfangela

Da Davenport was my salesperson. He was very knowledgeable and if for some reason he didn't know the answer to a question, he would find the answer right away. He was very friendly and accommodating. He never pressured me into anything, and that goes a long way in my eyes. He even laughed at some of my comments/ sarcasm! I would defi | Read Full Review

3/16/2026 12:00:00 AM | DealerRater

★★★★★ Sonja Blaziak

Michale Altizer, a service rep at Volkswagen provided excellent customer service. | Read Full Review

3/11/2026 12:00:00 AM | Google

★★★★★ Charlene Sanders

I've worked with Mike Altizer a lot. Each time he's been personable and helpful. Recently I took my Atlas in for a rumbling noise from the front end. Thought it was 1 thing but the team diagnosed the correct issue. Mike work with me and kept me informed all the time. | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Jeanne '

Always a Great experience when i come in the service dept. Mike, explain what's being done and gets you out at a timely manner | Read Full Review

3/5/2026 12:00:00 AM | Cars.com

★★★★★ James Puff

Fantastic buying experience. Mr. Jones is an amazing salesman and will go above and beyond. Austin was amazing and big thank you to Dylan with the paperwork and making the process extremely easy. 10/10 highly recommend | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Wanda Martinez

I would like to thank loyalty Volkswagen family for your maintenance service. Thank you Michael Altizer (Service Advisor) & Cameron Preston (Tech ) for y'all great ?? service. | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ scole5581

This was the best car buying experience I ever experienced. Mr Joseph Jones went above and beyond to make sure I was satisfied with my new vehicle. He took the time to explain the extra benifits (free oil changes, ect) that made purchasing the Volkswagen an excelent choice. Thanks to Mr Joseph Jones, and Loyalty Volkswagen for making | Read Full Review

2/10/2026 12:00:00 AM | Cars.com

★★★★★ scole5581

This was the best car buying experience I ever experienced. Mr Joseph Jones went above and beyond to make sure I was satisfied with my new vehicle. He took the time to explain the extra benifits (free oil changes, ect) that made purchasing the Volkswagen an excelent choice. Thanks to Mr Joseph Jones, and Loyalty Volkswagen for making | Read Full Review

2/10/2026 12:00:00 AM | DealerRater

★★★★★ G L

Customer service is below average. Mike, specifically, was rude and disrespectful, and his comments were offensive. I've shared my experience with the leadership and they have yet to respond regarding his lack of professionalism. I would not recommend this location to anyone. | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ Eric Markham

Excellent knowledge of vehicles and very helpful informing me of the different options. Easy to communicate with. | Read Full Review

2/3/2026 12:00:00 AM | Cars.com

★★★★★ Carine Jemia

My car purchasing experience was not the best. I knew exactly what I wanted and I reached out to them so no one had to try to sell me anything. The main reason for my bad rating is I ended up with 4 hard inquiries on my credit even though the sales person told me I'll only get one soft inquiry. I have purchased several vehicles in th | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Crys

Mike consistently demonstrates honesty and expertise, ensuring that I receive accurate information. The entire team is exceptionally competent and professional. | Read Full Review

1/31/2026 12:00:00 AM | Google

★★★★★ antonio mastropaolo

Michael Altizer provided exceptional, professional service! He thoroughly explained all of my car's maintenance needs, clearly distinguishing between essential repairs and optional work. His transparency and honest approach made me feel completely confident in the recommendations. I truly appreciated the straightforward communication | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Jeremydial590

Michale Altizer always takes good care of me when I go in for service work. He makes sure everything is taken care of. Tyler and Brian in service always do an excellent job as do the other service techs. I can't recommend them enough! | Read Full Review

1/28/2026 12:00:00 AM | Cars.com

★★★★★ jeremydial590

The dealership goes above and beyond to make sure customers are satisfied and well taken care of. | Read Full Review

1/28/2026 12:00:00 AM | Cars.com

★★★★★ jeremydial590

The dealership goes above and beyond to make sure customers are satisfied and well taken care of. | Read Full Review

1/28/2026 12:00:00 AM | DealerRater

★★★★★ leslie.a.shipp

Ashley Robertson was amazing! Extremely helpful in getting me in to get my vehicle serviced and out quickly! | Read Full Review

1/26/2026 12:00:00 AM | DealerRater

★★★★★ leslie.a.shipp

Ashley Robertson was amazing! Extremely helpful in getting me in to get my vehicle serviced and out quickly! | Read Full Review

1/26/2026 12:00:00 AM | Cars.com

★★★★★ Leslie Shipp

Ashley Robertson went above and beyond to get me in to get my car fixed! | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Michael Baylor

Great service as always! | Read Full Review

1/22/2026 12:00:00 AM | Google

★★★★★ Deshawn Ellis

I like the experience and everything with Loyalty Volkswagen and everything and they are good people | Read Full Review

1/22/2026 12:00:00 AM | Cars.com

★★★★★ lmp016

You can tell that the staff in the service dept not only enjoy their job, but enjoy working with eachother | Read Full Review

1/21/2026 12:00:00 AM | Cars.com

★★★★★ lmp016

You can tell that the staff in the service dept not only enjoy their job, but enjoy working with eachother | Read Full Review

1/21/2026 12:00:00 AM | DealerRater

★★★★★ Natalie Jones

I came in discouraged with my car I sat with Christian and walked out very happy with a brand new car. He was very professional, understanding , patient and explained everything to where I can understand. It was def an amazing experience. | Read Full Review

1/20/2026 12:00:00 AM | Google

★★★★★ Kari A.

Don’t take your car there unless you know cars. I took my car for an oil change, tire rotation and alignment and I don’t think it was done but I paid for it. When I got my car back I had no windshield washer fluid, my tire pressure was different in each tire and my car still goes off to one side when I let go of the steering wheel. T | Read Full Review

1/19/2026 12:00:00 AM | Google

★★★★★ Stephanie Bullock

Heather walton was amazing and was quick with getting my car done! | Read Full Review

1/18/2026 12:00:00 AM | Google

★★★★★ Kristina Holliday

Dr. Jones and the whole team were extremely pleasant to work with. I came in with what seemed like impossible request and little hope. He really took his time to help me find an amazing vehicle! | Read Full Review

1/18/2026 12:00:00 AM | Google

★★★★★ Calvin Lewis

Just picked up my 2022 Volkswagen Tiguan from Loyalty Volkswagen and had a great experience. Christian Zamora was super chill, helpful, and made everything easy from start to finish. No stress, no pressure—just a smooth process. Loving the Tiguan and would definitely recommend Loyalty Volkswagen. Ask for Christian! | Read Full Review

1/18/2026 12:00:00 AM | Google

★★★★★ NicholsLN

A big thanks to Kody Ellen! His genuine personality and deep knowledge of the different models made us feel confident, solidifying our decision to purchase our first Volkswagen. We really appreciated the professionalism from the entire Loyalty Team. | Read Full Review

1/18/2026 12:00:00 AM | DealerRater

★★★★★ NicholsLN

A big thanks to Kody Ellen! His genuine personality and deep knowledge of the different models made us feel confident, solidifying our decision to purchase our first Volkswagen. We really appreciated the professionalism from the entire Loyalty Team. | Read Full Review

1/18/2026 12:00:00 AM | Cars.com

★★★★★ Alvin Holmes

Enjoyable and nice experience at VW. I never had or even looked at a VW before but I should have. The warranty alone is amazing. Christian my car salesman was amazing and so nice. He showed me all the features and really made not want to leave without a VW. I am a loyal guy so why not go to Loyalty VW. | Read Full Review

1/17/2026 12:00:00 AM | Google

★★★★★ Yahsheen Jenkins

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1/16/2026 12:00:00 AM | Google

★★★★★ D Win

I had a great experience at Loyalty Volkswagen on 1/14/26. We came back to them to replace the Jetta we had previously purchased through them with a new Atlas. Kody Ellen greeted us quickly and asked how he could help. He got right to work on bringing the vehicle around we had saw online and wanted to test drive. He even brought it i | Read Full Review

1/15/2026 12:00:00 AM | Google

★★★★★ Nancy Keen

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1/14/2026 12:00:00 AM | Google

★★★★★ Toni Cuttino

I am very pleased with the service I get from Loyalty Volkswagon. Michael Altizer has been my point of contact since I got my Atlas Cross Sport. Everytime I go there I get excellent customer service. | Read Full Review

1/14/2026 12:00:00 AM | Cars.com

★★★★★ Toni Cuttino

I am very pleased with the service I get from Loyalty Volkswagon. Michael Altizer has been my point of contact since I got my Atlas Cross Sport. Everytime I go there I get excellent customer service. | Read Full Review

1/14/2026 12:00:00 AM | DealerRater

★★★★★ Oambpm

Pleasant experience in the service department. Mike A was pleasant and I like the online communication regarding my vehicle. | Read Full Review

1/13/2026 12:00:00 AM | DealerRater

★★★★★ Oambpm

Pleasant experience in the service department. Mike A was pleasant and I like the online communication regarding my vehicle. | Read Full Review

1/13/2026 12:00:00 AM | Cars.com

★★★★★ Abigail Galvez

He is a good person and really friendly and really appreciate his support he helped us . A lot and my English its not good but he tried his best to help us | Read Full Review

1/12/2026 12:00:00 AM | Google

★★★★★ Karen Wilson

Joseph Jones went above and beyond to make sure I found my perfect vehicle. I was trading my 2019 Tiguan that I bought new from Loyalty. Mr. Jones showed me a 2025 Tiguan that was very nice, but the cockpit was very different from my 2019. Then he showed me the Taos that was a mirror image of my Tiguan. When he brought up the Taos fo | Read Full Review

1/10/2026 12:00:00 AM | Cars.com

★★★★★ Laureann

It’s always a great day when you can have an appointment and be out in a timely fashion. Ashley is always pleasant and kind. | Read Full Review

1/7/2026 12:00:00 AM | Cars.com

★★★★★ Tameka

Joseph provided excellent service during my visit and Dylan the finance manager! Great VW team! | Read Full Review

1/5/2026 12:00:00 AM | Cars.com

★★★★★ Michael Baylor

Great service! | Read Full Review

1/2/2026 12:00:00 AM | Google

★★★★★ JK

I have a 2020 atlas bought new w 80k on it. Took it to loyalty for an inspection and it failed due to the daylights. They said it would be $4000 to fix it but they couldn’t fix it because they couldn’t get the parts. Then they told me I have a seepage leak from the radiator that would be another $2000. I also called VW corporate as s | Read Full Review

1/2/2026 12:00:00 AM | Cars.com

★★★★★ Avis Anderson

I love Loyalty. Perfect service and wonderful people. Ashley Robertson was my service advisor and she is amazing. She advised me on what needed immediate attention and what I need to do next. I also visited Mr Davenport. He sold me my last 2 VW's. My husband is planning a visit with Mr Davenport very soon. ?? | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Ryan Radtke

Had a great experience purchasing a new vehicle. Our salesperson Kody Ellen was patient and resourceful and completely had our backs. He listened to what we were looking for and made a genuine personal connection. Dylan got us through the paperwork quickly and with great explanations. We’ll be recommending and referring! | Read Full Review

12/31/2025 12:00:00 AM | Google

★★★★★ Ryan Radtke

Had a great experience purchasing a new vehicle. Our salesperson Kody was patient and resourceful and completely had our backs. He listened to what we were looking for and made a genuine personal connection. Dylan got us through the paperwork quickly and with great explanations. We’ll be recommending and referring! | Read Full Review

12/30/2025 12:00:00 AM | Google

★★★★★ Elizabeth Radtke

I have purchased many cars over the years and this experience was definitely at the top of my list. Kody Eller was extremely knowledgeable, patience, and very helpful while he walked with us until we found the right vehicle (which took over a month). I am very grateful for Kody and am excited to be part of the Loyalty family now! | Read Full Review

12/30/2025 12:00:00 AM | Google

★★★★★ Roberto

The process was seamless. Quick, fast and professional. Explained the process, received the text for suggested repairs, either reject or accept and before I knew ,whalah done! | Read Full Review

12/30/2025 12:00:00 AM | Cars.com

★★★★★ Sarah Brown

I recently purchased a used Volkswagen GTI for my son and Gregory Grandison was a top notch salesman. He was attentive and personable and took the time to listen to our needs and wants. He kept us informed about all the steps we needed to take to make purchasing the car as seamless as possible. | Read Full Review

12/29/2025 12:00:00 AM | Cars.com

★★★★★ Just a guy

Kody Ellen made the buying process super easy and quick. We were in and out within 2 hrs instead of being stuck there all day like other places weve purchased cars from in the past. Loyalty has our Loyalty for life! | Read Full Review

12/29/2025 12:00:00 AM | Google

★★★★★ Powerful

Everything was great and I was able to information on other concerns with my vehicle. Their customer service is A1 and very joyful | Read Full Review

12/20/2025 12:00:00 AM | Google

★★★★★ brownie00032

Ashley Robinson I believe was the young woman that helped me and she was very helpful and explained what I needed to know. | Read Full Review

12/19/2025 12:00:00 AM | Google

★★★★★ Kati Batten

Michale (Mike) Altizer is fantastic! I was frustrated with my experience at other VW dealerships, and not only did he do everything he said he was going to do-he did it efficiently. I will be a 'loyal' Loyalty VW customer as long as we own a VW. It was worth the drive out of Richmond! | Read Full Review

12/17/2025 12:00:00 AM | Google

★★★★★ Carrie R

Personable, efficient, and pleasant experience with Michale Altizer at Loyalty Volkswagen for my service! | Read Full Review

12/16/2025 12:00:00 AM | Google

★★★★★ Tara

Our service technician, Michale Altizer, was absolutely outstanding throughout our entire experience. His technician found an uncommon coolant leak due to a faulty gasket and Michale did everything he could to get the job 95% covered by our extended warranty. The warranty company didn’t make it easy either. Michale was thorough and p | Read Full Review

12/13/2025 12:00:00 AM | Cars.com

★★★★★ Charlene Sanders

Working with my SA Ashley was wonderful. She took my concerns and fixed them in an hour. | Read Full Review

12/10/2025 12:00:00 AM | Google

★★★★★ Walter Pudelko

Ashley was professional and helpful in answering my questions | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Eric

Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! | Read Full Review

12/2/2025 12:00:00 AM | Cars.com

★★★★★ Shakir Smith

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12/1/2025 12:00:00 AM | Google

★★★★★ Selene DelJuidice

The team at Loyalty Volkswagen were amazing. I was traveling from NY to FL and had stopped for the night in Chester VA. Had an issue with the battery and the team at Chester were amazing. They took me in right away and I was back on the road quickly. They were able to get the battery replacement under warranty! I was also travelin | Read Full Review

11/25/2025 12:00:00 AM | Google

★★★★★ Heidi Cobb

Return customer to Loyalty Volkswagen. We brought a number of vehicles at this dealership. The personal is exceptional and never feel any kind of pressure. The customer care and service department is knowledgeable and courteous. All around extraordinary serve | Read Full Review

11/20/2025 12:00:00 AM | Google

★★★★★ Ameenah

Poor communication | Read Full Review

11/20/2025 12:00:00 AM | Google

★★★★★ xXSNIPERXx1234

Avoid at all cost. $210 dollars for an oil change and tire rotation on a Taos…. | Read Full Review

11/20/2025 12:00:00 AM | Google

★★★★★ Ashley Davis

If you’re looking for a dealership experience that feels like a surprise escape room—where the puzzle is “Why won’t my hood open and why doesn’t my key work anymore?”—then buckle up, because this place delivers. I brought my car in expecting, you know… service. What I got instead was a hood cable that apparently decided to retire ear | Read Full Review

11/20/2025 12:00:00 AM | Google

★★★★★ Wanda Martinez

Thank you Michael Altizer & Tech Ryne Wajick so much for my vehicle services. They do great ?? work . Awesome dealership . General repairs & maintenance. | Read Full Review

11/19/2025 12:00:00 AM | Google

★★★★★ Kamille

Michale is a great advisor. Always knowledgeable and friendly. I feel confident bringing my car to this dealership to be serviced on. | Read Full Review

11/19/2025 12:00:00 AM | Cars.com

★★★★★ Kamille

Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when something is urgent so that I’m safe and my car runs well. | Read Full Review

11/19/2025 12:00:00 AM | Cars.com

★★★★★ Kamille

Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when something is urgent so that I’m safe and my car runs well. | Read Full Review

11/19/2025 12:00:00 AM | DealerRater

★★★★★ dartis2164

Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for life. | Read Full Review

11/18/2025 12:00:00 AM | DealerRater

★★★★★ dartis2164

Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for life. | Read Full Review

11/18/2025 12:00:00 AM | Cars.com

★★★★★ Peter Trauernicht

I was very happy with my service. Everything was explained clearly and I felt confident that my car was in good hands! | Read Full Review

11/16/2025 12:00:00 AM | Google

★★★★★ Corne Wolmarans

Visiting Loyalty Volkswagen, Colonial Heights VA, was a above expectation experience. Brandon Delano, The Sales and Finance Managers were professional, quick and efficient finalizing the awesome deal put together on my new VW Tiguan. I can highly recommend Loyalty Volkswagen. Thank you guys making this a smooth and painless experienc | Read Full Review

11/15/2025 12:00:00 AM | Google

★★★★★ E B

Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided | Read Full Review

11/13/2025 12:00:00 AM | Cars.com

★★★★★ E B

Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided | Read Full Review

11/13/2025 12:00:00 AM | DealerRater

★★★★★ Catherine Andersen

I felt very rushed signing everything and it was way out of the ballpark money wise although a very nice vehicle Wasn't really given a chance to be decisive. My request was a used 2019 not 2025 @ approx 600 usd | Read Full Review

11/12/2025 12:00:00 AM | Google

★★★★★ does your dog do this hazel

Gotmy oil changed and alignment done on my car. | Read Full Review

11/7/2025 12:00:00 AM | Google

★★★★★ Betty Odom

Ashley was very nice. | Read Full Review

11/5/2025 12:00:00 AM | Google

★★★★★ tmcmahon794

The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. | Read Full Review

11/5/2025 12:00:00 AM | DealerRater

★★★★★ tmcmahon794

The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. | Read Full Review

11/5/2025 12:00:00 AM | Cars.com

★★★★★ Johnetta Bell

| Read Full Review

11/1/2025 12:00:00 AM | Google

★★★★★ Chris Spensley

There is no better way for a dealership to prove they offer exceptional customer experience than their making an effort to resolve a customer concern. Here is a case where the GM (Chad) took the time to reach out and assist with an issue around payment for a vehicle I sold to the dealership. It was a contentious conversation at fir | Read Full Review

10/31/2025 12:00:00 AM | Google

★★★★★ Joe Smith

An Unforgettable, No-Pressure Car Buying Experience at Loyalty Volkswagen! I recently completed a purchase at Loyalty Volkswagen, and I am absolutely thrilled with the experience. It wasn't just a good transaction—it was truly the most amazing, no-pressure car purchasing journey I've ever had. The exceptional service started immedi | Read Full Review

10/31/2025 12:00:00 AM | Google

★★★★★ Chris Spensley

DO NOT SELL YOUR USED VEHICLE TO THIS DEALERSHIP IF YOU ACTUALLY WANT TO GET PAID FOR IT. I sold a Chevrolet pickup to this dealership on October 3rd when I purchased a New Atlas from them. They assured my I would receive cash in hand for the difference between the agreed upon selling price and my loan balance. It has been 27 days si | Read Full Review

10/29/2025 12:00:00 AM | Google

★★★★★ Karla Ramos-Cavitt

Had a great experience with JB after originally only going in for servicing. A week and a half later I ended up trading in my car in for a newer version for relatively the same price as what I was paying before. The customer service from JB and Eric was wonderful and the entire process was very smooth. Thank you to JB for getting me | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ MacKenzie Lenz

Show room was clean, vehicle selection was pretty good overall, but personally, not a fan of their sales team. We went to their dealership a couple weeks ago, and looked at 3 vehicles. We decided on one which met our needs, and wanted to talk numbers. The most they would come down from their asking price was $500. They tried to get | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ e.heckener

Da Davenport is an excellent, patient and knowledgeable salesman. It was a pleasure working with him. He was not demanding on a purchase, offered to let us look at other vehicles on the lot. Answers all questions with knowledge. I would definitely recommend Mr Da Davenport to all my friends and future customers at Loyalty Volkswagen. | Read Full Review

10/22/2025 12:00:00 AM | Cars.com

★★★★★ Celeste

Michael Altizer is absolutely awesome. I went to Loyalty Volkswagen for an oil change. Michale Altizer took the time to explain what services were being recommended and which ones were the most important to fix at the moment. He did an excellent and outstanding job. | Read Full Review

10/22/2025 12:00:00 AM | Cars.com

★★★★★ e.heckener

Da Davenport is an excellent, patient and knowledgeable salesman. It was a pleasure working with him. He was not demanding on a purchase, offered to let us look at other vehicles on the lot. Answers all questions with knowledge. I would definitely recommend Mr Da Davenport to all my friends and future customers at Loyalty Volkswagen. | Read Full Review

10/22/2025 12:00:00 AM | DealerRater

★★★★★ MaryTim

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service! | Read Full Review

10/21/2025 12:00:00 AM | DealerRater

★★★★★ dlankford307

The dealership has very knowledgeable and friendly staff. The work done is excellent it just cost a lot | Read Full Review

10/21/2025 12:00:00 AM | DealerRater

★★★★★ MaryTim

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service! | Read Full Review

10/21/2025 12:00:00 AM | Cars.com

★★★★★ dlankford307

The dealership has very knowledgeable and friendly staff. The work done is excellent it just cost a lot | Read Full Review

10/21/2025 12:00:00 AM | Cars.com

★★★★★ T A

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service! | Read Full Review

10/21/2025 12:00:00 AM | Google

★★★★★ Maggie Simo

Mr. Jones Joseph was available, details oriented and polite | Read Full Review

10/20/2025 12:00:00 AM | Google

★★★★★ Daws7000

Great advisor (Michale Altizer) is always great everyone come great environment great dealership all 10s | Read Full Review

10/20/2025 12:00:00 AM | Cars.com

★★★★★ Daws7000

Great advisor (Michale Altizer) is always great everyone come great environment great dealership all 10s | Read Full Review

10/20/2025 12:00:00 AM | DealerRater

★★★★★ Fabri Claiborne

I have been a loyalty Volkswagen customer for five years. I’ve purchased two vehicles with this dealership. In the beginning I dreaded and was apprehensive to get service but I knew it had to be done. Michale Altizer has pretty much been the first face I see or voice I hear. He is always polite, thorough and is very knowledgeable. As | Read Full Review

10/19/2025 12:00:00 AM | Google

★★★★★ Timothy Green Sr

This time it was OK. The representative explained what was going on as best as he could. He answered my questions and took time to listen to my concerns. | Read Full Review

10/17/2025 12:00:00 AM | Cars.com

★★★★★ Kimberly W

DA was very professional and patient with me. I had a hard time choosing the right vehicle for me and he did a great job helping me find the one! | Read Full Review

10/13/2025 12:00:00 AM | Cars.com

★★★★★ joseph olivier

I recently purchased a 2025 VW Atlas SELPremium R-Line in Chester VA, and I couldn’t be happier with the experience. Jeffrey (JB) was outstanding and his professionalism, product knowledge, and friendly attitude made the entire process smooth and enjoyable. He went above and beyond to ensure I was completely comfortable, as this wa | Read Full Review

10/12/2025 12:00:00 AM | Google

★★★★★ Jocelyn Reed

Michale Altizer was attentive and thorough. I came in for 10k service, oil change, state inspection and autobutler at Loyalty Volkswagen. | Read Full Review

10/12/2025 12:00:00 AM | Google

★★★★★ Alicia

Great service and thy always take care of my car and so friendly. Mark Altizer is great always makes sure my car is good. | Read Full Review

10/11/2025 12:00:00 AM | Cars.com

★★★★★ Katie Barcelo

"JB" is the best, very helpful and not a pushy sales guy. Dylan was also very awesome and amazing at finance stuff. | Read Full Review

10/10/2025 12:00:00 AM | Google

★★★★★ Christina Chanya

It was a pleasure having Kailynn as our sales person. She was kind & helpful. Showed multiple options that she looked at before we came in that she thought would be fit for me. She made sure before we left it was a car that I LOVE that was going home with me. Thank you! | Read Full Review

10/5/2025 12:00:00 AM | Google

★★★★★ Vivacious Interior By Tiara LLC

| Read Full Review

10/4/2025 12:00:00 AM | Google

★★★★★ shanny129

My car buying experience was amazing thanks to DA Davenport! He treated me like family was extremely informational and helpful. | Read Full Review

10/4/2025 12:00:00 AM | Cars.com

★★★★★ shanny129

My car buying experience was amazing thanks to DA Davenport! He treated me like family was extremely informational and helpful. | Read Full Review

10/4/2025 12:00:00 AM | DealerRater

★★★★★ Lorenzo Wright

My name is Calvin Wright I had a timely mannered oil change. I plan on going back and getting more done because of their professionalism and service. Michale Altizer went above and beyond make sure I understand what was being done and what needed to be done. | Read Full Review

10/3/2025 12:00:00 AM | Google

★★★★★ Sarah Kazlau

Joseph is such a personable and knowledgeable salesman. | Read Full Review

10/2/2025 12:00:00 AM | Google

★★★★★ Info Pribitek-Auto Kft

I asked them for help from Hungary, they responded very quickly, although I didn't get the help in the end. But they are very kind. Thx for Heather Walton and Shelby Jones! :) | Read Full Review

10/1/2025 12:00:00 AM | Google

★★★★★ LaQuita Hailstock

I absolutely enjoyed my overall car buying experience at Loyalty Volkswagen. I worked with Greg G. as my salesman. He did amazing at locating/purchasing a car without feeling pressured. He was a down to earth and very relatable car salesman. He made the car buying experience feel like I was shopping with a relative/close friend. I to | Read Full Review

9/30/2025 12:00:00 AM | Google

★★★★★ Jimmy Ellis

Heather Walton was great. She was professional and courteous. She answered all my questions in proper fashion. She explained how the services work in terms of the overall assessment of my vehicle and what services were recommended at this time. I was initially expecting to drop my car off. However, Ms. Walton was able to have my car | Read Full Review

9/30/2025 12:00:00 AM | Google

★★★★★ Maya Rogers

Big fan of Loyalty Volkswagen and their service team. They always have me in and out in a timely manner. I’ve worked with Michale Altizer for sometime and I always feel like he’s giving me trusted advice and information on my car. I will keep going to this location for all my service needs. I recommended this location to anyone. | Read Full Review

9/26/2025 12:00:00 AM | Cars.com

★★★★★ Vicki

Loyalty Vw has the best service center ever. They always go above and beyond. I always look forward to working with Mikeltizer. He is exemplary in everything from explaining the details of exactly what my car needs to keeping it running smoothly. I always wait for my car while its being worked on,and Mike is so good in keeping me pos | Read Full Review

9/25/2025 12:00:00 AM | Cars.com

★★★★★ Joshua Jones

Michale Altizer is very knowledgeable, polite and quick and efficient with getting my vehicle taken care of. Walked me to and from my car and ensured that I was satisfied with my service. They do a walkthrough of your vehicle on video that they send you which helps add to my confidence that they are doing right by their customers. I’ | Read Full Review

9/25/2025 12:00:00 AM | Google

★★★★★ Scott Chapman

Mike Altizer always provides excellent customer service. He is honest about what the shop is doing, what they can do and how I might be able to care for my vehicle. He always checks with me and discusses any recommended repairs. I really appreciate Mike and trust him with my vehicles. | Read Full Review

9/25/2025 12:00:00 AM | Google

★★★★★ Catherine Mckaig

I had Michale Altizer for my service associate. Very polite and helpful. He had me in and out. Answered my questions, very knowledgeable. | Read Full Review

9/25/2025 12:00:00 AM | Google

★★★★★ CLuck

Michael Altizer does a great job with customer service….. extremely helpful and informative… always ask for Mike :) | Read Full Review

9/20/2025 12:00:00 AM | Cars.com

★★★★★ Andrea

Great . And I’m a women and I’m still saying great ! Helpful and didn’t try to get over on me | Read Full Review

9/19/2025 12:00:00 AM | Cars.com

★★★★★ Paul Beith

The experience was great! Our salesperson, Brandon Delano, was the best! He not only had good knowledge of the cars, but also tried hard to find the right SUV for our family. You could tell that he was very honest, and was going to treat us fairly. We bought a beautiful 2021 VW Atlas, and are very pleased. You can buy a new or used c | Read Full Review

9/18/2025 12:00:00 AM | Google

★★★★★ William Pettite

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9/18/2025 12:00:00 AM | Google

★★★★★ Msandrechiles

Davenport went above and beyond for me excellent service. Patient and he listen. I’m a women but he didn’t get me. | Read Full Review

9/17/2025 12:00:00 AM | Cars.com

★★★★★ Msandrechiles

Davenport went above and beyond for me excellent service. Patient and he listen. I’m a women but he didn’t get me. | Read Full Review

9/17/2025 12:00:00 AM | DealerRater

★★★★★ Danan

Mike at loyalty VW is phenomenal. He is very prompt and authentic and I didn’t feel like he was trying to hustle me for more money for unnecessary repairs. I love working with loyalty VW so far and I pray our great relationship continues. | Read Full Review

9/16/2025 12:00:00 AM | Cars.com

★★★★★ Joe Puccio

Brandon, the sales associate I made a deal with, was THE best sales individual I have ever worked with. Not only did he take the time to understand my needs, wants, and financial abilities, he also used that information to find the vehicle I ended up purchasing. And, even after that, he continues to follow through on his "word of mou | Read Full Review

9/11/2025 12:00:00 AM | Cars.com

★★★★★ Amaya Jones

The state inspection appointment took over 2 hours. There was no communication from the inspector, then they failed my car for a potential electrical issue which has not been flagged in previous service visits or inspections. In order to pass I would have needed to pay the $195 diagnostic fee which they didn’t even have time to do th | Read Full Review

9/11/2025 12:00:00 AM | Google

★★★★★ londay007

Very professional and knowledgeable about the vehicles would definitely buy another car or truck from here | Read Full Review

9/10/2025 12:00:00 AM | Cars.com

★★★★★ londay007

Very professional and knowledgeable about the vehicles would definitely buy another car or truck from here | Read Full Review

9/10/2025 12:00:00 AM | DealerRater

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