Return to complete listing of VW Service Departments

Loyalty Volkswagen

★★★★★(76)read reviews

16300 Loyalty Way, Chester, VA 23831

(804) 518-3346 Ask About Our Service Specials!

Schedule Service

Service Offers

check back often
for more service offers!

Map & Directions

Submit

Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Lois Withers
Great service and professional service technician | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ Michael Stivers
The whole experience with Loyalty Volkswagen was great. My family and I were treated like royalty here. Paid close attention to the our vehicle needs also stayed within our budget. Not an aggressive sales team very comfortable dealership. Mr Kody Ellen was the hard working salesperson we delt with. Very good at his craft. From knowin | Read Full Review
11/12/2024 12:00:00 AM | Cars.com
★★★★★ Swarley
Absolutely 10 out of 10 recommend Loyalty Volkswagen to service your car. On my way from DC to Norfolk when my Jetta become undriveable and Loyalty was able to schedule an appointment for my car and provide a rental same day so I could continue my drive to Norfolk. Michale Altizer and team was responsive, friendly, and detailed eno | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Parker3983
Went in for a trade in and new purchase. Jacob Williams helped me out. Had a great experience!! | Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ radbandicoot
Always have a smooth, thorough, & quick experience when I come in for service. Michale Altizer was amazing in particular this visit. He checked my records to give recommendations on other services & let me know about new recommendations during the inspection process of my vehicle. Loyalty's staff continues to exceed expectations. | Read Full Review
11/7/2024 12:00:00 AM | Cars.com
★★★★★ Suzanne Nowak
Joseph Jones and frankly the entire crew at Loyalty VW were amazing! Courteous, professional, and a pleasure to work with! I will recommend Joseph and Loyalty VW to friends and neighbors! | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Tiffany
I recently purchased a used vehicle for my son, and I cannot say enough about the outstanding service provided by Logan Mcnutt. From the moment we stepped into the dealership, he made us feel welcome and valued. He listened carefully to our needs, was incredibly knowledgeable about the options available, and made the entire process e | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Heather Hilton
My first brand new car and my 50th birthday present to myself!! Jacob Williams and Cody were an amazing team and I would highly recommend this dealership to anyone!!! It was simple and easy and zero pressure I am so please!! Everyone was amazing the salesmen, manager and financial guy were outstanding!! | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Nelson Santiago
My. Wife and I had a wonderful experience at LoyaltyVolkswagen Richmond,Kody Ellen The sales consultant Made our experience wonderful, Made our experience comfortable, Very knowledgeable, but most of all wonderful spirit. I highly recommend to go see Kody Ellen. Thank you, Kody. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ william LaGrave
Bought a 2025 Tiguan SE R line edition from Kody Ellen at the dealership last month, and have been using them to service my golf for the past 18 months, fantastic work and fantastic people | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ william LaGrave
Bought a 2025 Tiguan SE R line edition from Dylan at the dealership last month, and have been using them to service my golf for the past 18 months, fantastic work and fantastic people | Read Full Review
10/25/2024 12:00:00 AM | Google
★★★★★ Brian
Mikaela Brown was my service advisor who made sure that my 2019 VW Jetta was fixed after my check engine light came on. She realized that my car was still under factory warranty, due to low mileage, and she was able to get my car back to the technician really fast. Not having an appointment, I was expecting to be there for a long tim | Read Full Review
10/17/2024 12:00:00 AM | Cars.com
★★★★★ Sharon
Excellence with a capital E!! I was driving in from out-of-state and Loyalty VW treated me with professionalism, kindness and had my car done in a timely manor. Michaela called to help me with directions to get there. I was treated very well and my car is running perfectly. I made it back home with no issues | Read Full Review
10/17/2024 12:00:00 AM | Cars.com
★★★★★ nicole lightfoot
Jacob Williams is a rockstar! I'm so glad he was my sales rep. Heade me feel completely comfortable in this process. I previously looked on line, did a lot of research and wanted an Atlas but then decided the Tiguan was a better choice for me. The one I wanted sold before I got there but there was a few left. I gave him my limit and | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ Maria Delossantos
My experience was awesome. Jacob Williams was my salesman. Jacob was very informative, professional, and pleasant to work with. | Read Full Review
10/11/2024 12:00:00 AM | Cars.com
★★★★★ dgeorge1962
Logan was friendly and professional as soon as I walked in the door. I knew I wanted to by a VW but unsure of the model. His knowledge was impressive and I felt comfortable dealing with him. He lead me through the process step by step. I've never received such excellent service from any dealership I've dealt with. The entire team was | Read Full Review
10/6/2024 12:00:00 AM | Cars.com
★★★★★ dgeorge1962
Logan was friendly and professional as soon as I walked in the door. I knew I wanted to by a VW but unsure of the model. His knowledge was impressive and I felt comfortable dealing with him. He lead me through the process step by step. I've never received such excellent service from any dealership I've dealt with. The entire team was | Read Full Review
10/6/2024 12:00:00 AM | DealerRater
★★★★★ Jesseca Skye
Shout out to Jacob and Dylan for changing my perspective on the car buying process. I don't think I'll ever use another dealership. They did everything to get me what I wanted for the price I wanted. They were considerate and accommodating. Something I was stressed about doing, they made fun. As a woman shopping alone, I felt safe a | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ M O (Outlawgaming93)
I have purchased a few cars from this dealership and have had great experiences every time. The only area I'd say this dealership needs to improve in is the service department, now also take that with a gain of salt because that statement is said about an experience in the service department from about 7 years ago so thing may have c | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Luca Amato
Vito was very helpful throughout the whole experience, he was very understanding on what price we wanted and made sure we left the dealership happy. | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ snowwoman572002
Our Tiguan showed us an emergency light & Heather was able to schedule us in. We had excellent service from Kelan Bernicase as well as from Heather. Walton! | Read Full Review
10/3/2024 12:00:00 AM | DealerRater
★★★★★ rjwintl
My Loyalty VW technical advisor Mike Altizer has consistently been an invaluable resource in helping me keep my 2018 VW Golf in top-notch mechanical shape !!! … it’s the best car with the best service that I have ever had !!! … thank you for being both highly professional and personable !!! … you can’t get any better !!! … Bob Walter | Read Full Review
10/3/2024 12:00:00 AM | DealerRater
★★★★★ rjwintl
My Loyalty VW technical advisor Mike Altizer has consistently been an invaluable resource in helping me keep my 2018 VW Golf in top-notch mechanical shape !!! … it’s the best car with the best service that I have ever had !!! … thank you for being both highly professional and personable !!! … you can’t get any better !!! … Bob Walter | Read Full Review
10/3/2024 12:00:00 AM | Cars.com
★★★★★ snowwoman572002
Our Tiguan showed us an emergency light & Heather was able to schedule us in. We had excellent service from Kelan Bernicase as well as from Heather. Walton! | Read Full Review
10/3/2024 12:00:00 AM | Cars.com
★★★★★ B.J. Robinson
Greg Grandison and Chad Kranz always take care of us. Thanks for another great experience. Loving the Atlas so far! | Read Full Review
9/28/2024 12:00:00 AM | Google
★★★★★ Bradly McDougal
Awesome team to work with! Kody made everything easy, Chad the GM made the deal work and got me approved quickly. Dylan made the paperwork quick and easy, and don’t forget about the Lifetime Loyalties! | Read Full Review
9/28/2024 12:00:00 AM | Google
★★★★★ TS
Just had 1st service (oil change). Service team was great. Worked with Michale Altizer in service at drop iff and he was knowledgeable and made the always "dreaded" dealership service visit pleasant and smooth. | Read Full Review
9/25/2024 12:00:00 AM | DealerRater
★★★★★ TS
Just had 1st service (oil change). Service team was great. Worked with Michale Altizer in service at drop iff and he was knowledgeable and made the always "dreaded" dealership service visit pleasant and smooth. | Read Full Review
9/25/2024 12:00:00 AM | Cars.com
★★★★★ Brittany Cole
Jacob Williams was incredibly knowledgeable and friendly assisting us with purchasing our first Volkswagen. Highly recommend asking for Jacob if you are in the market for a new vehicle. | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Matthew Wilcox
So I arrived at the service department to get an oil change and multi car inspection that I payed 88.00 dollars for in May to be charged 154.00 dollars today. Then when I question it I get an attitude from Mikaela Brown. I am damn I get the attitude no I should be the one having it. This is completely how on company takes advantage | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Amelia Hatchard
Terrible experience with this dealership. They continued to say that they wanted to be transparent, but they were anything but. They give car dealers a bad name with their lowball appraisal and their smarmy tactics. | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ N E
I brought my car in for water pump, thermostat, hoses and gaskets. On the way home I hear a loud bang and suddenly the car makes no power. A little further down the road the low coolant alarm goes off, then the car starts overheating. The car dumped all its coolant on the road. Great job guys. Weekend ruined. We’ll see how they handl | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ Janae
Joseph Jones was a great help in finding my first car. He made sure I was well taken care of and made an impact on my first car-buying experience. | Read Full Review
9/9/2024 12:00:00 AM | Cars.com
★★★★★ Kathleen Leonard
Mr. Joseph Jones was a real pleasure to work with. He is very professional, smart, and great experience in customer service. He was magnificent. | Read Full Review
9/6/2024 12:00:00 AM | Cars.com
★★★★★ MAO
Our salesman has been helpful from the first contact my husband had with him and is still helpful to this day. | Read Full Review
9/4/2024 12:00:00 AM | Cars.com
★★★★★ Bennie Smith
Really appreciate how easy Jacob Williams made the whole car buying experience!! Jacob was very knowledgeable and personable; if you’re looking to buy a car, ask for Jacob! | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ vega virgil
I took my car to loyalty to get repaired and they said it was a high pressure fuel problem and also a valve keep the car for a week now my car is doing the same exact thing and they trying to charge a additional fee of 1600.00 dollars and the sales person Mike giving me the runaround and the manager has not responded to any calls mad | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Maggie
Needed to purchase a new vehicle and was not looking forward to it. From the moment I walked into this Volkswagon dealership I felt at ease. Jacob Williams understood my needs and helped me find the perfect car. He was very friendly, knowledgeable, and professional. Jacob answered all of my questions and made the whole process as ple | Read Full Review
9/2/2024 12:00:00 AM | Cars.com
★★★★★ Maggie
Needed to purchase a new vehicle and was not looking forward to it. From the moment I walked into this Volkswagon dealership I felt at ease. Jacob Williams understood my needs and helped me find the perfect car. He was very friendly, knowledgeable, and professional. Jacob answered all of my questions and made the whole process as ple | Read Full Review
9/2/2024 12:00:00 AM | DealerRater
★★★★★ K.dingledine
Jacob was very knowledgeable about Volkswagen vehicles and thoroughly answered all of my questions and concerns in purchasing a vehicle. He ensured the process went smoothly and I am satisfied with my purchase. | Read Full Review
8/30/2024 12:00:00 AM | DealerRater
★★★★★ K.dingledine
Jacob was very knowledgeable about Volkswagen vehicles and thoroughly answered all of my questions and concerns in purchasing a vehicle. He ensured the process went smoothly and I am satisfied with my purchase. | Read Full Review
8/30/2024 12:00:00 AM | Cars.com
★★★★★ JWilly01
Highly recommend Jacob Williams for anyone in the market for a new car. He was professional, courteous, and worked hard to get me a great deal | Read Full Review
8/29/2024 12:00:00 AM | Cars.com
★★★★★ wheelermary724
I had a wonderful experience with Jacob Williams at this dealership. He was knowledgeable, patient, and truly cared about helping me find the right vehicle. | Read Full Review
8/29/2024 12:00:00 AM | Cars.com
★★★★★ jakesanders9951
Jacob Williams at the dealership was exceptional. He listened to what I wanted and found me the perfect car. Great service and a great guy! | Read Full Review
8/29/2024 12:00:00 AM | Cars.com
★★★★★ Jarock01
Highly recommend Jacob Williams for anyone in the market for a new car. He was professional, courteous, and worked hard to get me a great deal | Read Full Review
8/29/2024 12:00:00 AM | Cars.com
★★★★★ wheelermary724
I had a wonderful experience with Jacob Williams at this dealership. He was knowledgeable, patient, and truly cared about helping me find the right vehicle. | Read Full Review
8/29/2024 12:00:00 AM | DealerRater
★★★★★ jakesanders9951
Jacob Williams at the dealership was exceptional. He listened to what I wanted and found me the perfect car. Great service and a great guy! | Read Full Review
8/29/2024 12:00:00 AM | DealerRater
★★★★★ Jarock01
Highly recommend Jacob Williams for anyone in the market for a new car. He was professional, courteous, and worked hard to get me a great deal | Read Full Review
8/29/2024 12:00:00 AM | DealerRater
★★★★★ Jacob Williams
Highly recommend Jacob Williams for anyone in the market for a new car. He was professional, courteous, and worked hard to get me a great deal | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Tim Nielsen
I enjoyed my experience with Mr Vito and he is excellent person. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Tonya Becker
Thank you Michale Altizer for making my first service visit amazing! Highly recommended service manager! | Read Full Review
8/27/2024 12:00:00 AM | Cars.com
★★★★★ Dave Merritt
Michael Altizer provided service in this case. He is my trusted advisor at Loyalty Volkswagen. I can always turn to him for good advice on the maintenance of my car. Trust is an important factor in everything we do and certainly important in the automotive maintenance business. Thank you for the support and the excellent work by the | Read Full Review
8/22/2024 12:00:00 AM | Cars.com
★★★★★ Dave Merritt
Michael Altizer provided service in this case. He is my trusted advisor at Loyalty Volkswagen. I can always turn to him for good advice on the maintenance of my car. Trust is an important factor in everything we do and certainly important in the automotive maintenance business. Thank you for the support and the excellent work by the | Read Full Review
8/22/2024 12:00:00 AM | DealerRater
★★★★★ Branchb52
Great communication with service in helping you full understand what needs to be done and how long it take for the service to be completed | Read Full Review
8/15/2024 12:00:00 AM | DealerRater
★★★★★ Branchb52
Great communication with service in helping you full understand what needs to be done and how long it take for the service to be completed | Read Full Review
8/15/2024 12:00:00 AM | Cars.com
★★★★★ snowwoman572002
Michale had already served us last time and we are very satisfied with his knowledge. He gave us very good advice on everything, explained and recommended what needed to be done. It was just like the last time, pleasant to work with Michale! | Read Full Review
8/14/2024 12:00:00 AM | Cars.com
★★★★★ snowwoman572002
Michale had already served us last time and we are very satisfied with his knowledge. He gave us very good advice on everything, explained and recommended what needed to be done. It was just like the last time, pleasant to work with Michale! | Read Full Review
8/14/2024 12:00:00 AM | DealerRater
★★★★★ David Brand
My daughter and I were passing through on the way to South Carolina. I noticed that the coolant level in her 2014 Jetta was below the minimum line. We pulled into the express lane and they topped off the coolant but then also checked the pressure on all four tires and ran it through the car wash too! I was amazed and impressed by the | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Mark Russell
| Read Full Review
7/29/2024 12:00:00 AM | Google
★★★★★ Mark Parton
| Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ denna_laya
I bought my car here in 2019 Volkswagen jetta. I have never had a problem when going in for service everyone is friendly | Read Full Review
7/26/2024 12:00:00 AM | DealerRater
★★★★★ denna_laya
I bought my car here in 2019 Volkswagen jetta. I have never had a problem when going in for service everyone is friendly | Read Full Review
7/26/2024 12:00:00 AM | Cars.com
★★★★★ Marina Lennon
I had a great experience at the local Loyalty Volkswagen. Kody Ellen and Eric Lawson were very helpful in finalizing the purchase. Kody is very personable and easy to work with. He definitely knows his cars! Thank you for the pressure free sales experience. Highly recommend Loyalty VW in Chester. | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Nogonova
Michale Altizer at the service department was clear and courteous, easy to talk too. I waited for my car was being worked on. Michale explained in detail what things need to be worked on as priority. Sent a video and made sure he added note to my service order. They took care of my car. The sales department, however: was a bit relent | Read Full Review
7/24/2024 12:00:00 AM | Cars.com
★★★★★ Nogonova
Michale Altizer at the service department was clear and courteous, easy to talk too. I waited for my car was being worked on. Michale explained in detail what things need to be worked on as priority. Sent a video and made sure he added note to my service order. They took care of my car. The sales department, however: was a bit relent | Read Full Review
7/24/2024 12:00:00 AM | DealerRater
★★★★★ Amelia Rohrer
Wonderful sales experience with my Tiguan. Logan Mcnutt was helpful, listened to my wants and needs, and was exceptionally courteous. Manners are hard to find these days and Logan possesses them, along with a refreshing and enthusiastic attitude. Very happy with my purchase! | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Kyra Renee T
I think the service department is excellent. But the auto sales department.... augh. After my car had it's work done we were headed back inside to pick it up. A man approached us outside in the heat, I had my service dog. I could not understand what he wanted, as he never got to the point with his questions. It was 90 degrees o | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Lisa
Good service for my first time with this dealership. Vito, the sales rep. was very helpful and I would recommend asking for him when searching for your next car. | Read Full Review
7/18/2024 12:00:00 AM | Cars.com
★★★★★ Carol Hangey
Very prompt service after I inquired about a particular car. Logan met us at the door when we arrived. | Read Full Review
7/14/2024 12:00:00 AM | Cars.com
★★★★★ Anne Credle
A great experience at Loyalty Volkswagen! My son and I had the pleasure of working with Vito Amato. He was very patient with us as we had a lot of questions. He was qualified and confident in the particular car my son was interested in purchasing. Thank you for taking the time to personalize this purchase for him! | Read Full Review
7/12/2024 12:00:00 AM | Google
★★★★★ Cynthia G
Michael is very professional and knowledgeable. He has a good personality. He is a pleasure to work with. | Read Full Review
7/10/2024 12:00:00 AM | Cars.com
★★★★★ KC
This is my second time purchasing from Loyalty VW and having Kody Ellen there every step of the way again. Kody Ellen doesn’t stop until he knows you’re 1000% happy with your purchase. Kody Ellen’s personality and knowledge of vehicles make it such an easy process. Hopefully, I won’t have to return anytime soon to purchase another ve | Read Full Review
7/9/2024 12:00:00 AM | DealerRater
★★★★★ KC
This is my second time purchasing from Loyalty VW and having Kody Ellen there every step of the way again. Kody Ellen doesn’t stop until he knows you’re 1000% happy with your purchase. Kody Ellen’s personality and knowledge of vehicles make it such an easy process. Hopefully, I won’t have to return anytime soon to purchase another ve | Read Full Review
7/9/2024 12:00:00 AM | Cars.com
★★★★★ Sandra Silvey
I’m at Loyalty Volkswagen. Im waiting for my car to be serviced. A young fella named Vito Amato showed me a very nice Volkswagen. He was very thorough with how he showed me this car. If I was looking to buy a new car I would have sure bought one from him So if you ever come to Loyalty Volkswagen look this young fella up | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ Kethya Coleman
I would like to give a special thank you to Kody Ellen for putting me in a vehicle I love once again. Kody Ellen’s knowledge and personality are unmatched when it comes to my car purchasing experience. Kody Ellen has gained a forever customer. Thank you Kody Ellen and the Loyalty VW team. | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Brandon Emerson
Greg and Taz took great care of us. Would highly recommend these two to anyone looking to buy a VW! | Read Full Review
7/5/2024 12:00:00 AM | Google

of 7