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Ourisman Volkswagen of Bethesda

★★★★★(10)read reviews

5415 Butler Road, Bethesda, MD 20816

(301) 859-4476 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 8:00 AM - 4:00 PMSun: 9:00 PM - 4:00 PM

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Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ C B
This service dept is the worse. Purchased a car from them and had an issue. The service manager B Kostavic made an appointment for me. So I thought all was good however that was not the case. I arrived at my appointment and they had no knowledge of my issue nor the appointment. I drove 45 minutes to this appointment and was told it w | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Natalia Gómez
My ID 4 has two recalls. I called a month ago and was told the repair would take two weeks, and that the manager, Brian K, would call me back to get me on the loaner list before dropping off my car. That call never came. I called five more times, but Brian K never responded. On my fifth call, after waiting a month, I was told they we | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Heather
Leo is absolutely incredible! The staff is so nice and the work is perfect! | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ Hairston
Just got A++ customer service from James! Ask for him during your next visit. He's the best! | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Jenna Wiederhold
James Martin gave amazing service! He supported me greatly by going above and beyond! Highly recommend working with him. Thanks again James! | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Albert Keidel
On January 23, 2026, Mr. James Martin oversaw Ourisman VW's replacing the backing plates on both sides of the car and replacing the rotors, which had been also damaged. The estimate, both on cost and on arrival of parts and repair completion were fast and accurate. Just a terrific job from first call-in to completion. Albert Keidel, | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Benjamin Abbott
Horrible, horrible service. Worst I have ever experienced. Unable and unwilling to assist and make our situation right. Avoid, avoid this place. Stay clear. Brian was unprofessional and unwilling to help. Very disorganized. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Shayla Queen
First I want to start by every single time I have an issue with my car, I have a toddler, I’m told I can get a loaner on the phone and when I arrive, James loves to tell me he can’t get me a loaner. Then when I ask to speak to a manager, somehow it magically happens. The managers here are great but dealing with James has been such a | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Eli Rosenfeld
Regular maintenance on combustion engines can be expensive and time consuming. Throughout the years our service representative, James Martin Jr, has provided professionalism, tips, and recommendations, which are greatly appreciated. | Read Full Review
10/15/2025 12:00:00 AM | Google
★★★★★ Melissa Watts
Three strikes. For the THIRD time today Ourisman Volkswagen in Bethesda cancelled a scheduled service appointment. Third time in two years. Twice they cancelled appointments at the laslt minute saying the "won'tdo factory recalls". Is that even legal? Today they tell me when I show up for my routine maintenance, planning to wait whil | Read Full Review
10/15/2025 12:00:00 AM | Google

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