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Ourisman Volkswagen of Waldorf

★★★★★(48)read reviews

2282 Crain Hwy, Waldorf, MD 20601

(301) 861-4958 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 4:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

★★★★★ Daniel George
Worked with Chris Thorne and he was easy and patient and nothing like the typical pushy car guys! | Read Full Review
4/16/2026 12:00:00 AM | Google
★★★★★ Danielle Bowman
I had an amazing experience working with Alyssa. From the very beginning, she was patient, attentive, and genuinely committed to helping me find the right truck. She took the time to understand exactly what I needed and didn’t try to rush me into something that wasn’t a good fit. What really stood out was how far she went above and | Read Full Review
4/16/2026 12:00:00 AM | Google
★★★★★ Priscilla Branch
Great teamfor first time car buyers | Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ William Corley
If you’re out-of-state and looking to buy a vehicle here, avoid this place at all costs. To keep it short as possible i’ll be paraphrasing. I initiated an inquiry on a 2025 golf r and was connected with an excellent salesperson. They were great, informative, and kept me up to speed. Got numbers on my trade, liked the outcome, did | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ TMoney 13
I used this dealership because of its proximity to my house. And ended up paying twice as much as an oil change would have been from Audi, in addition, my oil change took 4 1/2 hours as I watched everyone who had appointments after me leave and I was still stuck waiting and waited 50 min after being told the car was finally almost do | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Mimi White
I recently had the pleasure of working with Tassi, and I couldn't be more satisfied with the experience. From start to finish, he was honest, professional, and truly committed to keeping his word. Everything he promised during our initial conversation was delivered exactly as discussed, with no surprises. If you're looking for someo | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Matt Hines
Jay was excellent! Answered all my questions and helped me every step of the way! Had a great purchasing experience as well they were very upfront with everything and were very willing to negotiate the price with me which I was very pleased about. I highly recommend this dealer they take very good care of you! | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Kenny Mendez
Excellent experience with Alyssa and Jon - They kept their word I drove from Arlington, VA to purchase a certified pre-owned 2023 Solterra from Waldorf Subaru, and I'm glad I made the trip. I did extensive research on pricing and compared several dealers in the area. Waldorf was reasonable in their negotiation, they worked with me t | Read Full Review
1/23/2026 12:00:00 AM | Google
★★★★★ Manny Bonilla
My experience with them started off with me getting my car appraised by them. They offered me almost 10,000 less than carmax ended up giving me… I told them I would be going to carmax to get an appraisal and was very quickly offered quite a different number. The car buying process was not bad although they kept saying the car was “pr | Read Full Review
1/11/2026 12:00:00 AM | Google
★★★★★ Denise Lancaster
Well, I finally have a new car. Switched from Range Rover to Volkswagen and I know I made the right choice. I was convinced that I would only ever buy Range Rover until I realized that it was a money pit ($3,000 maintenance a year). My Husband has a Volkswagen Atlas and he never seemed to have any problems and his maintenance is v | Read Full Review
12/19/2025 12:00:00 AM | Google
★★★★★ Janai Jenkins
I inquired on a car through online and the employees I interacted with were pleasant without being pushy! I started emailing Rob J. and Glenda B. who were super helpful. When I arrived the vehicle I inquired on was waiting for me up front and I was greeted by Chris T. He was amazing with helping me with my recent car purchase! I came | Read Full Review
11/29/2025 12:00:00 AM | Google
★★★★★ Vanessa Daisey
I had a very pleasant experience with Alyssa. She has been the absolute best salesperson I have ever dealt with in purchasing a vehicle. I was unable to make it to the dealership and she helped me through everything step by step and we were able to get the deal done without me even having to come to the dealership. Alyssa went above | Read Full Review
11/15/2025 12:00:00 AM | Google
★★★★★ Albert “Paul” Hallameyer
| Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ Jesse Clark
Brought in my Subi WRX because the battery kept dying. Not only did Wayne diagnose the problem (DCM malfunction), he also got the replacement part and battery covered under warranty. And it was done on the exact day he said it would be done. AND he improved some of the wiring for a light kit I installed. Absolutely incredible work, | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Michael Arnold
I happily purchased a car from this dealership thinking the salesman was forthcoming with all of the questions that I had. No more than two weeks later, my vehicle starts shaking violently and the service advisor notifies me that my rims are cracked/bent and because of the aftermarket modifications done to the vehicle, It would not b | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ E Williams
5 star service. Update 9/25/25 Kylie has been super helpful and has maintained great communication this whole week my car was in the shop. Excellent service! My personal favorite shop, hands down. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ HOSSAIN
The service is six hours for oil change | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Wes Stinnett
Everything was above and beyond! Thanks! | Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Tanyelle Dyson
My salesman, Brian Calderon and the VW team provided me exemplary customer service through the process of purchasing my 2025 VW Tiguan. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Success Jenkins
Service for your car hear is terrible..I regret buying my 2025 VW Jetta sport here. The service crew minus one receptionist seem not to care about the customer and the service manager Seth has a nonchalant attitude | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ George W
Worst service ever. Went in due to my Atlas needing a software update that only the vw dealer can perform. So no choice had take it in. They made me pay to get another diagnostic which came to the same conclusion that the car needed software update. I previously had it diagnosed at the used dealership I brought it from and the same d | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Tamara Garner
this place goes above and BEYOND to help there customers and they are super friendly and quick. i genuinely wouldn't trust my car with any other mechanic but them. Kylie is one of the nicest people ive ever met and she has the best customer service!! all the mechanics are amazing and i love how they even send me a video of my car an | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Kevin James
I have a Volkswagen Passat. I dropped off at this dealership. I normally check my vehicle in our way to a different dealership Lucky for me the dealership I normally take it to would not take my vehicle in over the weekend. My vehicle was inspected for an accident that I had. The mechanic was very thorough and recommended many things | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Armoni Collins
Update: 6/26/25 Yet again Ourisman Volkswagen of Waldorf has done it again. For the third time. My husband, 2 kids and I drove away in a brand new 2025 Atlas. Thanks to Micky our salesman, Anthony and Lamar the Managers and of course Dave Brown in finance. The process as usual was quick and easy. We will continue to come back here an | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Jay Brown
I chose this rating because I had to essentially "fight" to be heard about the unsatisfactory experience and service to my vehicle. I had to get a more senior tech involved to actually fix my car and at the very least acknowledge that the air conditioning was not in fact blowing cold. Also, the original tech that worked on my vehicle | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Matthew Brown
I wanted to share that I had a great car buying experience with the Volkswagen Waldorf team. Anthony, Lamarr and Eric H. Thanks for helping with my experience! | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Brandie Campbell
The professionalism in the service department is extremely deplorable | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ Katina Ajibare
My husband Derek A bought his first new car and his experience was great Eric and the team got us in and out in a timely manner. I would say they worked together to provide outstanding customer service. Great job! see you all in a year for my new car | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Alex Edge
Every time I’ve gone in for servicing I was treated well by the friendly staff there, and they’ve always gone straight to work on my vehicles 10/10 | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Natasha Tilghman
My first oil change on my new vehicle was great. They were very professional, on point and definitely quoted me on time schedule. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ edward stonework
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5/2/2025 12:00:00 AM | Google
★★★★★ Dan McLeod
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5/2/2025 12:00:00 AM | Google
★★★★★ Kristen Stark
Get service from parts and service departments. All of my Qs were answered during the maintenance process, and when I came to pick up the car. Great people and caring service. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Amber R
Everybody here was amazing! My mom has always raved about this location and I see why. Chaun helped me with what I needed done from the service department (an oil change). He was very pleasant and welcoming. While waiting on my vehicle I went to look at cars with Eric Hood, he’s easily one of the best car salesmen I’ve met. No I didn | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Donek Morton
Had the pleasure of working with Brian and Anthony on the purchase of my Atlas Cross Sport. I told them the exact color I wanted—even though it wasn’t on the lot, they went the extra mile (literally) and drove out to Hagerstown to get it for me. Super easy to work with and all-around solid customer service. Highly recommend checking | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Peggy Wilson
| Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Darrel Prioleau
Service was excellent!!! Shaun Cook provided 1st class service and very attentive to our needs! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Brenda Jones
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5/2/2025 12:00:00 AM | Google
★★★★★ Dominque Hicks
I’ve been there a few times and it’s been a good experience. Kylie is amazing, she always makes sure I’m in the loop of what’s going on with my vehicle the entire time. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Jackie Byrd
Recently visited the Waldorf location for an oil change. The staff were extremely friendly, knowledgeable, and transparent. No pressure to procure extra services. The wait was a little over an hour on a Saturday. Overall a great experience. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Sandra Stevenson
I had a spectacular experience when I visited the dealership. Shaun was very friendly and professional. The entire staff were friendly and polite with all the customers.They handled my SUV with love and respect. I would give them 100 stars! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Hakim
If you need to go to Ourisman VW in waldorf, ask for Chaun Cook to be your point of contact. Im not a person who writes reviews, but that man made sure me and my wife were informed and up to date with everything we needed done. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ James Whited
*** Update, the Dealership reached out and resolved the issue with the recall and car is now clear of safety recalls. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Cel A.
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5/2/2025 12:00:00 AM | Google
★★★★★ Vante Burkes
Shell game, quoted me a price on the phone, charged me more when I arrived. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Kym Hairston
When making my appointment I described in detail the service I would like to have done. When I arrived for my 3pm appointment I was told there was not enough time to conduct the service. They did conduct the service, but I’m still experiencing the same issue…and no car wash!! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Melody Ford
The service took much longer than expected. I scheduled an appointment in advance, which at most should have taken an hour, but I was there for almost five hours (with my kids), and it wasn’t until I asked that they told me they planned to do a recall (which would have taken longer), which I specifically listed that I didn’t want don | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Lonnice Hammond
My experience at this dealership is displeasing to say the least. From clear racism to lack of proper communication and scheduling. | Read Full Review
5/2/2025 12:00:00 AM | Google

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