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Ourisman Volkswagen of Waldorf

★★★★★(16)read reviews

2282 Crain Hwy, Waldorf, MD 20601

(301) 861-4958 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Santiago Montalvo
I had an appointment for 730am. Showed up early and waited. Door was opened and when I entered, instead of a welcome and “what can I do for you” I got a “what do you want”. The reception was not the only disappointment but the whole initial experience. It was like they had enough going on and I was just a nuisance. Bottom line, I di | Read Full Review
11/18/2024 12:00:00 AM | Google
★★★★★ Santiago Montalvo
I had an appointment for 730am. Showed up early and waited. Door was open and when I entered, instead of a welcome and “what can I do for you” I got a “what do you want”. The reception was not the only disappointment but the whole initial experience. It was like they had enough going on and I was just a nuisance. Bottom line, I did | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Mike Davis
Both the sales person and the sales manager were extremely helpful and friendly. The buying process was easy and everyone was very willing to answer any questions and help in any way they could. Manny and Anthony were great! Thanks for helping us get into the new Atlas | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Maya Walker
Terrible service. Engine failed in the first year then car broke down again 1 week after they put in a new engine. We’ve been back twice after that for engine issues. And now they are refusing to rectify the issues they caused. Tim denied my husband service and tried to force him to drive a faulty car with our children inside. We ar | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Kevin Salters (Kevy)
They have so much GAME at this location, they say it'll take a few hours from the SET APPT. TIME... (our appt. was 11a) we were here at 11a... after (their 3- hour projected period for completion of service) on our vehicle, they then came to tell us that we must wait for an additional 3-hours, making our wait here 6+ hours. Causing | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Maggie Murphy
Service department is very rude. Really wished I had researched all the issues with the VWs before I purchased. | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Davon Brown
No problems. Always on time | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Kimberly Ross
I always have a great experience at Ourisman VW of Waldorf! James, the rep who assists me is always kind, knowledgable, and professional. He tells me what my car needs and answers my questions. He takes good care of my car and always asks if I need anything while I wait. The waiting area is always clean. The staff is engaging and co | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Evie Renee
These scammers quoted me $1150 for an alternator replacement. The breakdown was $200/hr for labor and $450 for the part. Labor at $200…. can you please be real. The part is $150-$175. This is price gauging and I have already contacted the BBB. Be weary. | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Terita Stylistmade Morris
Wrong store my apologies | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ Lee Hernandez
This rating is for the service department. I have bought a car from the dealership and that was a good process. Without writing a novel, make sure that when those inept service advisors are relaying labor and parts from that tech in the shop, they THOROUGHLY explain how the parts and the labor are charged. Look at your charge line! T | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Tyrone Samms
James and the service department was awesome | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Magda Glasper
I called to schedule maintenance for my VW Golf because of the issues I was experiencing. Mr. James got me on the same day and quickly figured out why I had that issue. He was very knowledgeable, professional, and friendly, making this VW service stand out. I was happy with my visit and could recommend it to others. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ ashanti pendergrass
Waldorf VW does excellent work Ask for service writer James | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ D Cunningham
Thank you MAT !!!! You went above and beyond providing the best customer service!!!! MATHEW I WILL ALWAYS COME TO YOUR LOCATION! | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ James Martin
Happy with my brand new 2024 GLI ?? | Read Full Review
7/8/2024 12:00:00 AM | Google

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