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★★★★★ Tiffany Velasquez

I had the best and I mean best experience victoria went out of her way to help me and man I'm so busy time is little for me. Thanks for going above and beyond to help me I love this I never knew vw had an suv until now and omg the safety features if your looking ask for victoria and the finance guy was great also thanks!!! Never expe | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ Amber Psalidas

Great buying experience with Nick. | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ Kimberly Black

Keven was great!! | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ Andrew Berry

Jackson is the man. ????? sold me my car, whole process was maybe and hour and a half. Fastest I've ever bought. Definitely recommend | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ The Barber's Pole

Jackson is your go-to guy. He made this process as smooth as possible. 10/10 | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ Lauren Fowlkes

I've purchased three vehicles from Patterson Volkswagen, so I've given this dealership plenty of chances and have genuinely wanted to continue doing business with them. I have always loved my Volkswagen cars, which is why they are getting 2 stars instead of 1. Unfortunately, the service experience has become extremely frustrating, an | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ dustin jones

Extremely poor and dangerous service at Patterson Volkswagen of Tyler. We brought our Golf in to diagnose a vibration and opted for road-force balancing the wheels. That did help confirm two wheels were bent (likely from potholes). However, after the long drive home I checked the wheel-bolt torque as I always do on aluminum wheels af | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ brook * (brookcobb2)

Ended up buying my dream SUV that I didn't even know was my dream SUV! Not gonna lie Volkswagen wasn't on my top list to visit It was a last-minute. Let's stop by after the other dealerships Didn't necessarily have what I was looking for in my price range. My sales person Victoria Wade, even though on the newer side she was extremely | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ PAID 5 STER REVIEW PROVIDER

I write positive review | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ Baleigh

I recently bought a vehicle from Patterson Volkswagen of Tyler and had an amazing experience. I had help from Cody, who was an amazing salesman. He made me understand what was receiving with the vehicle as well as what I was paying for. He was amazing to work with and I hope you have more amazing employees like Cody. I would definite | Read Full Review

8/23/2026 12:00:00 AM | Google

★★★★★ William Moore

I had a good biying experience at Patterson VW. Cody was expert at showing me my various options. His ultimate recommendation was a great fit for me. And finally, the finance experience was low pressure and geared to my needs. | Read Full Review

8/21/2026 12:00:00 AM | Google

★★★★★ Allen Hughes

Great dealership. Victoria was amazing. Go see these folks and let them get you in a new ride. | Read Full Review

8/20/2026 12:00:00 AM | Google

★★★★★ Robby Tucker

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8/19/2026 12:00:00 AM | Google

★★★★★ Jon Hinderman

When assisting to buy your daughter her first new car it should be an exciting and memorable experience. Unfortunately, our experience with Patterson Volkswagen was anything but that. Somehow, Cody was recognized as Salesman of the Year in 2025, which makes our experience even more difficult to understand. From the beginning, commun | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Wesley Holloway

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8/17/2026 12:00:00 AM | Google

★★★★★ Dinky Mcgough

This was a great experience. If you want someone who is willing to work to make them numbers right for you, come see the guys at Patterson VW!! | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ Burkitt Jensen

Bought a 2026 Tiguan for my daughter. Easy buying process. | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ Delores Jamison

I was warmly greeted by a Sales Consultant named Jackson Crowell,who calmly and professionally guided me through the tedious steps of buying a new car. He is very knowledgeable and will help you get the best deal possible. I appreciate his friendly and courteous demeanor and encourage anyone who is in the market to buy either a new o | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Journey Buchinski

I The Volkswagen atlas, and the salesman who assisted me was incredibly rude. I had a knowledgeable friend with me who was asking questions, but the salesman responded rudely, asking who was buying the car and being unpleasant throughout the entire interaction. I would never consider purchasing a car from this salesman. | Read Full Review

8/13/2026 12:00:00 AM | Google

★★★★★ Anthony Stover

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8/11/2026 12:00:00 AM | Google

★★★★★ Robert Fabela

Great to experience. Helped us trade in our car and roll over the loan and still get a great rate. Nick ensured everything was prepped and ready before we arrived. They even stayed late to get all the documents done and explained everything with research and being as fair as possible. Thank you guys for helping me and my family when | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Cida Vowell

Jackson was a great help for us selecting the right car for our needs. | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Tabatha Phillips

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8/7/2026 12:00:00 AM | Google

★★★★★ Elizabeth

I am very happy with my new vehicle and with the customer service I received from Jackson and Josh. I feel confident that I received a very good deal and look forward to worry free service and maintenance in the future. | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ Cory Whyte

This week I said goodbye to my beloved VW Beetle - she was a great car and I hate to see her go, but I can't get my grandbaby in and out of her tiny backseat. Cody White was incredible! He helped us get the best deal for the Beetle and helped find us a used truck. If you want a car salesman that is a straight shooter, polite and e | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Lorie Ann Kempen

Terrible! Bait and switch. I had an appointment to see two vehicles and have my vehicle evaluated. I asked specifically if the cars were at the Tyler dealership. I was told by “Shelby Parker” they were. Hell, the cars weren't even in the state. Manager didn't even come out an apologize that I had to take off work and drive in for 45 | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ LongHornedFrog

Jackson was great. The whole car buying experience was easy and quick. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Erin Gragg

Patterson Volkswagen of Tyler truly deserves this 5-star review. Kevin Cruz helped me test-drive and find what really fit my needs, and when he had to step away, Cody White jumped in and went above and beyond to help from every angle. During a really chaotic time in my life, Cody, Kevin, and finance manager Josh made everything easy | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Kevin Roberts

I had a great experience shopping for a new SUV. The sales rep(Jackson) treated me respectfully and no-pressure sales approach. Thanks again for a positive sales experience! | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Jessica Currin

Today the service department broke my hood latch and would not replace it. It cost be $94 because of their mistake and did not make it right. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Curtis Franklin

Awesome salesman Jackson Crowell is by far the best salesperson ever. | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Teamekia Allen-Franklin

Love loveeeeeeeee him so much … Jackson is the r best!!! | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Julie Holman

We had a great experience with Cody. He went above and beyond ti make sure our needs were met Outstanding customer service and easy to talk with. | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ PATRICIA ROBINSON

We worked with Jackson Crowell very nice and hardworking young man, they got the best deal for us. We are very grateful and appreciate the whole team. | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ Shannon Ortega

Just purchased a vehicle from Patterson VW. Our salesman was Jackson and he was honest and knowledgeable about everything. He made this a very easy process. | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Brizhette Andrew

I rarely make posts like this, but I feel like people should know about my recent experience. I took my vehicle in to Patterson because of a coolant leak. I've had a repair done by them previously that cost over $1k. After inspecting it, I was presented with an estimate of more than $8,000 in repairs. Mind you, an independent shop g | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ James Radack

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7/20/2026 12:00:00 AM | Google

★★★★★ Mary Grimes

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7/19/2026 12:00:00 AM | Google

★★★★★ Kim Grimes

Highly recommend this dealership! We had a great experience with Jackson our car salesman who definitely went above and beyond.Would have to say this was a 10 out 10 experience on all aspects of buying a new car. We live in Bossier City La and traveled all the way to Patterson Volkswagen of Tyler and we were not disappointed! | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Zella Minchew

Jackson did a great job working to get my new car. | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Rockin' the RV Life

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7/13/2026 12:00:00 AM | Google

★★★★★ Julie Baker

Highly recommend! Thank you, Cody White, for helping me find the exact car I wanted. From first encounter to signing paperwork, Cody provided excellent, stress-free customer service. Finance manager, Josh, was also so easy to work with and made things so smooth for our purchase. | Read Full Review

7/10/2026 12:00:00 AM | Google

★★★★★ Jessie Todd

Nick has been amazing with us the entire process. Friendly, and honest | Read Full Review

7/2/2026 12:00:00 AM | Google

★★★★★ Kimberly Purifoy

I just purchased my new car with Patterson Tyler and had the best experience! Go see Jackson and you won't be disappointed!! He was so kind, very personable and patient!! When the time comes, I will be back as a returning customer!! Thank you Jackson! I love my car! | Read Full Review

6/29/2026 12:00:00 AM | Google

★★★★★ JO Payton

Nicholas Ray was awesome and am very pleased. | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ kevin sheppard

I had an outstanding experience working with Jackson at Tyler Volkswagen. He went above and beyond by advocating on my behalf with the finance company to secure an exceptional deal, especially considering this is the fourth vehicle I've purchased from this dealership. His dedication, professionalism, and commitment to customer satisf | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ Umyia Steward

Our salesman Jackson was great! He called, made me an offer I couldn't refuse and made sure he kept his word. This will now be my 4th VW purchased here. As long as this location keeps amazing personnel like Jackson, I'll keep coming back! | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ Jakob Bartel

Cody is amazing, great service altogether | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ Cheryl Hudson

I want to Thank Sales Consultant Kevin Cruz, for helping me with my business and I am very grateful to him for his help and support ,I Would Recommend him to help you find what you need at PattersonVolkswagen in Tyler Tx????? | Read Full Review

6/23/2026 12:00:00 AM | Google

★★★★★ Vickie Brown

Great service. Salesman Nick was great to work with. Got what I wanted with no hassle. | Read Full Review

6/22/2026 12:00:00 AM | Google

★★★★★ Lisa Rogers

Cody White sold me this 2026 VW Altas and I could not be more pleased. He is kind and courteous and knows what he is doing. If you need a VW, go and see Cody. He will get your needs taken care of for certain! Thank you again, Cody!! I love my new Atlas!!! | Read Full Review

6/19/2026 12:00:00 AM | Google

★★★★★ Sim Davis-Greene

Russ was awesome. He sold me on his knowledge of the vehicle I wanted to purchase. Kudos!! | Read Full Review

6/17/2026 12:00:00 AM | Google

★★★★★ Lelia Parker

When you're in the market for a new or used Volkswagen, their selection of vehicles is amazing. I'm 70 and I'm telling you, you can trust Jackson crowell for any of your auto needs! I'm back at the dealership don't be alarmed, I just wanted to stop in and let Jackson know how great my new vehicle is. You should stop by and check out | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Ben Barrows

A couple of phone calls, texts and maybe one email, and I had a deal I that I was quite pleased with. Everything that I stated that I wanted (specific financial details of the deal) the team at Patterson made it happen. These guys at this dealership are friendly, professional, and work diligently to make their customers happy. I am s | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Megan Lennox

10/10 best car buying experience we’ve prolly ever had. I knew exactly what I wanted and Cody went Above and Beyond to find just what I was looking for. He made the car buy experience easy and stress free. Thank You Cody for helping us find our new Atlas we Love it! Can’t forget Josh in Finance they really make a great team! | Read Full Review

6/12/2026 12:00:00 AM | Google

★★★★★ Britney Henning

LOVE my new Tiguan & Cody was awesome! The whole team was very easy to work with! | Read Full Review

6/9/2026 12:00:00 AM | Google

★★★★★ Angel

I did not feel hassled or hustled. This was a great experience and I would highly recommend using this dealership. Cody was very knowledgeable of vehicles and Ted was very helpful in making a deal. I love my new ride!! | Read Full Review

6/8/2026 12:00:00 AM | Google

★★★★★ Debbie Shelley

Cody white was excellent, all i had to do was ask and he helped me. Being a widow and having to do everything on my own that's so important. They have the ability to find the car you want at the price you need! I highly recommend Cody, he's very respectful and knowledgeable! Thanks Cody and Patterson volkswagen! | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Cassie Lester

We had an excellent experience here. Our salesman, Kevin, was professional and not pushy. He made sure my new Atlas was ready to go upon arrival, and took the time to show me how the controls work. We would buy from this dealership again. | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Sharon Umphress

Jackson Crowell was very helpful and attentive. He assured me he would find a very good deal. Jackson did this but went beyond just promising. He worked very hard and was very kind and considerate throughout the process. Also the GSM Ted Shoquist did a remarkable offer for my trade in and kept working with Jackson to ensure that I wi | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Emmah Adelfio

Kevin Cruz was great! Easy to work with and very honest and upfront about what he’s selling! Would definitely work with him again. | Read Full Review

5/22/2026 12:00:00 AM | Google

★★★★★ Spencer Corson

Kevin Cruz did an amazing job helping me get a great deal on a 2018 Nissan Altima! He was super nice and got my payments and loan term to exactly where I needed them to!! | Read Full Review

5/22/2026 12:00:00 AM | Google

★★★★★ Jenna Nemitz

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5/19/2026 12:00:00 AM | Google

★★★★★ I. Itz

Came in for warranty covered service (oil change and tire rotation, alignment.....) When I returned to pick my vehicle up, I was asked to sign all papers before anything was explained on the service, because the service rep was not available. He arrived after I signed and received my keys. Oil change was done. They only rotated 2 of | Read Full Review

5/19/2026 12:00:00 AM | Google

★★★★★ Tobi Quain

Jackson was absolutely amazing! He was very knowledgeable about the vehicle and helped us make an informed decision. The he stuck with us start to finish. | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Teresa Smith

Jackson did a great job!!! Fast and courteous | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Timothy Davis

Jackson at patternson Volkswagen in tlyer,is awsome,he got us in a 2026 jetta sport .he had us in and out pretty quick. Highly recommend him ,for your next vehicle purchase. | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Megan Brown

Cody did an excellent job putting us in a vehicle that meets all of our needs. They worked out a deal for us within our budget and made it an easy process. | Read Full Review

5/1/2026 12:00:00 AM | Google

★★★★★ Jessica E

Cody was easy to work with and listened to what I needed. Very smooth experience and a deal was able to be made. Now I have the perfect vehicle to meet my families needs. | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ Lacey Strother

My husband and I recently purchased a new car from here and our salesman Kevin Cruz was absolutely amazing. He went out of his way to work with us and get everything just right. There was absolutely no pressure and was the BEST experience we have ever had purchasing a vehicle. | Read Full Review

4/23/2026 12:00:00 AM | Google

★★★★★ william wilder

So easy. Kevin Cruz is not only knowledgeable but he is helpful and can answer all questions. Everyone there is friendly yet very professional.A very pleasurable experience. Even the AI is personable. | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Adam S

Thanks guys. Due to my schedule, we had a last minute, late night deal. The dealership accommodated me and processed the sale a few hours after closing. My salesperson Cody was great. Give the man 5 stars, a pay raise, and a promotion to sales manager. He has a trophy on his desk for a reason. Cord was great too. He was playing sal | Read Full Review

4/19/2026 12:00:00 AM | Google

★★★★★ misty butler

We had the best experience at Patterson Volkswagen in Tyler. Kevin and Cord both went above and beyond to assist my daughter in making her first adult purchase! They did an amazing job at locating the perfect car that met our safety expectations and her need for a "fire" ride. Thank you so much! Misty | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ William Mize

An amazing experience! Cody White was great to work with. Also Ted the Sales Manager, Josh in Finance and Travis the GM! They are a great crew. Would definitely recommend Patterson VW! | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Sel Ken

The service center here 100% messed up on my transmission service, and now my transmission is having sluggish performance since taking my car here. Please go out of business. Lmao. | Read Full Review

3/29/2026 12:00:00 AM | Google

★★★★★ Leea Cruz

I recently purchased a car from here and my overall experience was a 10/10. Andy was very understanding and caring to my needs. After all the trouble with other dealerships in Tyler, this was the one that was patient, professional and welcoming. A big thanks to Andy again!! | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Ashley Cid

Cody was amazing !! Definitely recommend he helpede get into brand new 2026 loaded | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Henry Parsons

Cody was so awesome explaining everything in really helpful me understanding what I’m buying have me super exciting to get the car that I wanted. I recommend him any day anytime. Thank you so much, Cody. | Read Full Review

3/19/2026 12:00:00 AM | Google

★★★★★ Meredith Reyes

If you are looking for a new car I highly recommend talking to Kevin Cruz! From someone with terrible credit and a first time buyer he was able to get me into the nicest car and made the process super easy! I couldn’t be more thankful! He did everything he could to make sure I left happy and I 100% did! | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ Britliana Aguilar

I purchased a vehicle at a dealership in Houston and I noticed that there was a leak inside the car. I called Patterson VW to see if they could fix it and they were so quick in doing it!! Ordered the part on Monday and by Tuesday morning they already had it and told me to bring it in. They were super Accommodating and nice people! Wi | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Jess Morse

Absolutely recommend! Cody was absolutely amazing! He helped us find the right vehicle and finally found the right one after 2 days! He worked so hard to help us! Thank you again Cody! | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Ashley Traweek

I just purchased a 2026 Atlas Cross Sport from Keven Cruz. The process was smooth from start to finish. I live in Texarkana and the vehicle was delivered to me. Keven and Patterson Volkswagen were absolutely amazing to work with. Will definitely do business with Keven again! | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ renia hazelbaker

Great Service!! Thank you Austin | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Megan Yancey

I just recently bought a used car from here. The car itself is amazing, but the service made it all so much better. Kevin Cruz was my sales consultant and he made the process SO easy, from helping me find a vehicle in my budget to making sure the payment and paperwork went smoothly. When I eventually have to get another car (hopefull | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ WhoTheHeck AreYou

I scheduled my vehicle service online and the price showed $417. After they performed the service they told me it would be $570 that the service was $493+tax then parts and labor. The service guy then informed me he was aware of the website showing the wrong price, but he didn't make me aware until after the service was done. | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Haley Sorrow

I had a great experience in the car buying process with Cody. He was very trustworthy and honest. I highly recommend! | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Philip Turman

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2/26/2026 12:00:00 AM | Google

★★★★★ Thad Crawford

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2/25/2026 12:00:00 AM | Google

★★★★★ Kaitlin Wardell

Sales and finance people are great. They aren’t super pushy but very willing to work with you. But if you expect anything to actually get done on your car maintenance wise this is not the place. Maybe they are better with men but as a woman they don’t listen to you a disregard you if you ask questions. | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Knowledge Seeker53

I found a very competitively priced used Mazda CX-5 here. I worked with Keven Cruz who had the vehicle ready to be examined before I arrived as I had called ahead to confirm availability. Keven is patient and does not pressure you into making a decision you are not comfortable making. He stikes me as an honest hard working saleman th | Read Full Review

2/20/2026 12:00:00 AM | Google

★★★★★ Chipo Chilton

Best service folks I have ever experienced. They listen to every concern and, when you pick your freshly cleaned car up, they have either fixed it or have a helpful explanation. I'll never use anyone else. Hook 'em! | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ stefanie smith

I was very pleased the last time I was at Patterson VW. I had a recall regarding the driver side airbags and Todd had me in and out in about 20 minutes, all paid in full by VW. Outstanding in every way. Thanks guys, as always. | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Michael Winslow

I very much appreciate the folks at Patterson VW of Tyler. I drove my VW - ID 4 (electric vehicle) from Colorado Springs to the Tyler area to visit friends for a few days. Thankfully I was able to charge my EV at their charging station and enjoy their comfy lounge at the same time. On my most recent visit, we stopped by to have our t | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Kama Brooks

My second time in for my new VW and I absolutely loved the environment and the wonderful people here … everyone was very nice and respectful! | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Suzan Eeds Johnson

Check in/drop off was seamless. Service Rep and Service tech kept me informed about minor delay in repairs (during ice storm so I didn't care). I'll be back. | Read Full Review

2/16/2026 12:00:00 AM | Google

★★★★★ Colleen Swain

I had an outstanding experience with the Service department. | Read Full Review

2/13/2026 12:00:00 AM | Google

★★★★★ Ashley Towe

Great customer service from cody and the financing department. Would definitely recommend this staff. | Read Full Review

2/12/2026 12:00:00 AM | Google

★★★★★ Brittany Smith

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2/2/2026 12:00:00 AM | Google

★★★★★ Linnie Emmons

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2/2/2026 12:00:00 AM | Google

★★★★★ Katie Hroncich

From start to finish, this was the easiest and most transparent car buying scenario I’ve been in! I’ve been dealing with a TON of dealerships from Houston to Dallas…for days and weeks at a time. I decided to call Patterson VW at the last minute and that’s when Keven Cruz answered the phone…thank goodness he did! My NYC friend! He mad | Read Full Review

1/31/2026 12:00:00 AM | Google

★★★★★ dana anderson

From start to finish...wonderful experience..best I have had,no high pressure. Cody was my sales person, and Josh made all the paperwork a breeze...felt like I was among friends and the start of a great relationship! Love my New Tiguan SEL-R Turbo! Blast to drive,awesome features! If you want excellent customer service go see this de | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ elizabeth mendoza

I brought my car in for a routine oil change and was told my battery was “low” and needed to be replaced — at a cost of over $500. I declined the service. Two months later, my husband brought the same vehicle in and was told the battery was completely fine and did not need to be replaced. This inconsistency is concerning and makes | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Ray Allen

Scott took great care of us! Really appreciate his customer service. | Read Full Review

1/28/2026 12:00:00 AM | Google

★★★★★ Tara Vansteenburgh

Keven was very helpful and made himself available for any questions I had! Thank you! | Read Full Review

1/24/2026 12:00:00 AM | Google

★★★★★ Bobby

I took my car there they fixed it within 2 days the experience was awesome | Read Full Review

1/24/2026 12:00:00 AM | Google

★★★★★ Kimberly Nichols

Back in December my husband and I went here to get a new car. Kevin Cruz , he is best. Very professional and very helpful. He explains everything we need to know to get into our first new vehicle. We got into brand new 2025 Volkswagen Jetta. He makes you feel very welcoming to Volkswagen family. | Read Full Review

1/22/2026 12:00:00 AM | Google

★★★★★ Hope Phillips

It was great. I needed a new car battery. They got me in very quickly. The service man explained everything to me in detail and told me the price before they did the installation which was nice. I was out in a short amount of time. Very, very pleased with the entire experience. | Read Full Review

1/22/2026 12:00:00 AM | Google

★★★★★ Heather Curtis

I contacted a salesperson, who calls himself “J Ro” regarding a 4Runner, as our family is growing and we are considering upgrading from our 2022 RAV4. I asked a simple question about the vehicle’s mileage because I did not initially see it in the main description. The response I received was dismissive, stating that the information w | Read Full Review

1/21/2026 12:00:00 AM | Google

★★★★★ Christy Montalvo

Great service. Friendly people!! | Read Full Review

1/15/2026 12:00:00 AM | Google

★★★★★ Tony Barton

Service was fast efficient and employees were professional and courteous thanx | Read Full Review

1/15/2026 12:00:00 AM | Google

★★★★★ Jessica Davis

Told us we needed to replace brake pads when we did not. Took it somewhere to get a 2nd opinion and they let us know we had plenty of life left on the brakes. | Read Full Review

1/15/2026 12:00:00 AM | Google

★★★★★ Joe Collins

My wife is very happy with the VW Golf GTI and Kevin Cruz made the purchasing process easy. Kevin aimed to please and was very knowledgeable of the vehicle! Cord Lee gave a fair trade in value for our vehicle. I would recommend this team to anyone. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Ray Hoffman

well done and timely | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Kaitlin Bradley

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12/31/2025 12:00:00 AM | Google

★★★★★ Anna Huntsinger

Kevin and Cord made Christmas come early for one happy 18 year old! We are so thankful for their transparency, encouragement, and Christmas Spirit to work with us. Detailed and a full tank of gas? Nice list!!! If you’re in the market, I would highly recommend! | Read Full Review

12/22/2025 12:00:00 AM | Google

★★★★★ Dwight Saville

Took advantage of the chip window repair was a great experience the tech that did it was from an outside source but was prompt and explained everything and what to expect. Thanks to the maintenance team at Pattetson VW | Read Full Review

12/18/2025 12:00:00 AM | Google

★★★★★ Caitlin Womack

Scott with Patterson Service center is always great to us! He makes sure we are always take care of even with a broke car. He makes everything better and communication with him is always the best. | Read Full Review

12/12/2025 12:00:00 AM | Google

★★★★★ Garrett Garcia

Scott in service is absolutely amazing very kind and informative about my vehicle. The service team as well got me in and out. Great staff highly recommend | Read Full Review

12/11/2025 12:00:00 AM | Google

★★★★★ Essie Daniels

Customer service was great and timely manner of taking care of my car was great | Read Full Review

12/11/2025 12:00:00 AM | Google

★★★★★ Sara Messatzzia

I had the pleasure of working with Cody White on the purchase of a new car. I had a pretty terrible experience at another dealership in the area and reached out to Patterson Volkswagen. Cody contacted me within 5 minutes of my request, listened to the issues I had and was willing to help me find a solution that made me happy. We met | Read Full Review

12/11/2025 12:00:00 AM | Google

★★★★★ brenda johnson

Always friendly and timely. | Read Full Review

12/8/2025 12:00:00 AM | Google

★★★★★ Barbara Kellis

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12/3/2025 12:00:00 AM | Google

★★★★★ Carolyn Jackson

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12/3/2025 12:00:00 AM | Google

★★★★★ Kasper DG

The salesman was polite. However, he was very shady in his wording with things. I asked several times how much the final amount to finance would be, and kept getting told either he doesn't know, or they're working on it. He gave me a piece of paper with a term length, and range for monthly payments, and asked me to sign it. I said I | Read Full Review

11/30/2025 12:00:00 AM | Google

★★★★★ Megan Rowlett

Excellent customer service! Very efficient and easy to work with! | Read Full Review

11/29/2025 12:00:00 AM | Google

★★★★★ chad brown

Purchased and serviced my VW here. The service team is always on top of things and gets me back on the road as quick as possible. | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ James Davis

Service depart was prompt to solve issue . Thank You | Read Full Review

11/26/2025 12:00:00 AM | Google

★★★★★ Daniel Hill

I had an EOS with a shorted lock. they work very hard to find everything wrong with this item. and fix it perfectly. they kept me informed all the time as to what was going on, just a great bunch of people. | Read Full Review

11/21/2025 12:00:00 AM | Google

★★★★★ Madison Lackey

Scott and Rudy were awesome. Scott got us right in and went out of his way to make sure we were taken care of. Rudy showed us the Turbo that was broken. We super appreciate everyone at the Service Department and beyond who helped us. We had a meeting out of town and were going to be driving 8 hrs away. Super quick, efficient, and tho | Read Full Review

11/21/2025 12:00:00 AM | Google

★★★★★ Brett Frase

Todd McGuire and the entire service department have gone above and beyond for us each time we take our vehicle in. I won’t even consider using the dealership in my hometown, I will drive an hour to use Patterson. Best experience I’ve had with a service department, can’t recommend these guys enough. | Read Full Review

11/21/2025 12:00:00 AM | Google

★★★★★ Katelyn Byrd

Great experience and short wait times! | Read Full Review

11/21/2025 12:00:00 AM | Google

★★★★★ Adraine Patton

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11/19/2025 12:00:00 AM | Google

★★★★★ Shelia Mims

I had a pleasurable experience with my VW Tiguan!!! | Read Full Review

11/11/2025 12:00:00 AM | Google

★★★★★ Bethany Keeney

The service dependent is very friendly and service was performed quickly. | Read Full Review

11/11/2025 12:00:00 AM | Google

★★★★★ Christine Hilbrand

I've always had a pleasant experience with the service reps at this location. Scott is helpful and professional. | Read Full Review

11/11/2025 12:00:00 AM | Google

★★★★★ Kayla Wilkinson

I reached out to Patterson Volkswagen of Tyler about an ID. Buzz and worked with Cody White. From the start, I explained that we live over an hour and a half away, have three young kids, and needed to handle as much as possible over the phone before making the drive. Also explained that this was not a necessary purchase, just getting | Read Full Review

11/7/2025 12:00:00 AM | Google

★★★★★ Natalie Pearson

On 11/3/25 I had to get my volkwagon serviced found out that the engine needed replaced. To say the least I was disappointed. Really didn't want to take on another car payment. Then Greg came over and started a conversation with me and said he had overheard what was going on in my situation. I told him I didn't want a Volkswagen. | Read Full Review

11/3/2025 12:00:00 AM | Google

★★★★★ Cheryl Fox

Great customer service! | Read Full Review

10/31/2025 12:00:00 AM | Google

★★★★★ Ni Wan

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10/31/2025 12:00:00 AM | Google

★★★★★ Joann Spurlock

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10/29/2025 12:00:00 AM | Google

★★★★★ Beth Graves It’s Beth’s Life

Best and efficient service I have experienced | Read Full Review

10/28/2025 12:00:00 AM | Google

★★★★★ Dylan Thomas (DTL)

Scott was awesome to deal with, professional and friendly. They got me in and out in two days. Will be happy to have work done here again! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ cody white

Great service team here, got me in and out quickly. When picking my vehicle up it was spotless, highly recommend! | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ Jesse Pink

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10/27/2025 12:00:00 AM | Google

★★★★★ Madelyn Rummel

We were very pleased with the customer service we received when buying a new atlas cross sport. Jairo was very personable and a great help. I never once felt pressured or stressed throughout the entire process. It was definitely one of the best car purchase experiences we have had! Thank you for all your help throughout this process! | Read Full Review

10/25/2025 12:00:00 AM | Google

★★★★★ Diane Wegner

Greg Crouch is awesome. He is knowledgeable and makes good things happen. He is tireless...not a pun! Go buy a car from him. . | Read Full Review

10/23/2025 12:00:00 AM | Google

★★★★★ William Scoggins

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10/23/2025 12:00:00 AM | Google

★★★★★ Joanie Foster

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10/23/2025 12:00:00 AM | Google

★★★★★ mason horneman

Andy was great very nice | Read Full Review

10/21/2025 12:00:00 AM | Google

★★★★★ Railey Green

Andy was a great help! | Read Full Review

10/21/2025 12:00:00 AM | Google

★★★★★ Ryan Fade

Fast and friendly services | Read Full Review

10/21/2025 12:00:00 AM | Google

★★★★★ Teri Bedford

Jairo is the BEST! He worked hard to make our experience the easiest, most relaxed it could possibly be. Josh was informative and patient when making the numbers work for us. I highly recommend Jairo and Patterson for your next car buying experience! 100/10!! | Read Full Review

10/20/2025 12:00:00 AM | Google

★★★★★ William Pedersen

Great place, came in with a horn issue, horn honks by itself when turning left. Would’ve guessed it was a clock spring issue or something with the wiring harness( even told that by other mechanics around me), but nope! They figured out it was caused by a faulty airbag that was stuck crooked. The replacement part came in quickly and t | Read Full Review

10/19/2025 12:00:00 AM | Google

★★★★★ Angelag Smith

Cody White has been kind an good with me he look out for me too I appreciate him I will tell anybody about him an this place | Read Full Review

10/18/2025 12:00:00 AM | Google

★★★★★ Chandler Mathis

Cody did a great job at getting me a deal on my lease quickly! | Read Full Review

10/18/2025 12:00:00 AM | Google

★★★★★ T Griffin

Conditions were bleak and I wasn’t sure if I would be able to get a car like ever. No bank was approving me and every dealership was trying to rob me. But Greg. C, over here at Volkswagen Patterson made miracles happen. And now I’m trading in my car no one wanted and walking out with a 2024 Malibu with no downpayment. | Read Full Review

10/17/2025 12:00:00 AM | Google

★★★★★ Shannon Freeman

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10/16/2025 12:00:00 AM | Google

★★★★★ Dylis Anne Bobbitt

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10/16/2025 12:00:00 AM | Google

★★★★★ Lance Rider

Scott in service was easy to deal with on several issues we had to have repaired along with standard maintenance needed and in presenting different options to find what worked best for us, great communication and everything open and up front on issues. Much appreciated!! | Read Full Review

10/15/2025 12:00:00 AM | Google

★★★★★ dustin tompkins

Just had to get a new car unexpectedly and Gregory Crouch made the process seem like a mild inconvenience. If you are looking to purchase a new car; give Greg a call! He will take great care of you!! | Read Full Review

10/13/2025 12:00:00 AM | Google

★★★★★ Alan Brown

I saw Cody White and he took care of me. I was so impressed. He is polite, patient and worked to help take care of my car needs. | Read Full Review

10/13/2025 12:00:00 AM | Google

★★★★★ Cathy Hernandez

Scott Steele, my tech./rep. listened, system for my oil change and estimate for future work was thorough. Appreciated him. | Read Full Review

10/9/2025 12:00:00 AM | Google

★★★★★ Laura Burns

We came in looking to trade our 2017 GLI and Greg did a great job helping us find the right vehicle. We was not pushy and was very professional. If you need a vehicle come see him. | Read Full Review