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★★★★★ Malcolm Fernandes

Jesse was honest on the repairs needed | Read Full Review

9/6/2026 12:00:00 AM | Google

★★★★★ Andres GP

Always a great service, and a great coffe while you wait for your car | Read Full Review

9/6/2026 12:00:00 AM | Google

★★★★★ Yuri Esteves

Zahra made the car buying experience super easy. She is knowledgeable about the cars features, and answered all of the additional questions my husband had. Before I knew it I was buying a new car! This is my first VW, have a feeling it won't be my last. | Read Full Review

9/6/2026 12:00:00 AM | Google

★★★★★ Silver V

Good experience not long wait | Read Full Review

9/6/2026 12:00:00 AM | Google

★★★★★ M Morgan

The sales staff at West Houston Volkswagen, Stacy, Mike Sanchez, the Finance Department and all that were involved were very courteous, kind and looking to make a sale. The only thing went bad was my interest rate and it wasn't reveal to me in time. Thanks for all the guys over at WEST HOUSTON VOLKSWAGEN. | Read Full Review

9/6/2026 12:00:00 AM | Google

★★★★★ Leticia Ressler

No me siento satisfecha con el trabajo que me hicieron y el auto ahora suena más que anttes. Voy a tener que regresar a una nueva revision. Y si pienso en el precio, muy costosos sus servicios. IENTO DAR ÈTE REVIEW?? PERO QUIERO EXPRESAR MI SENTIR Y MI VERDAD. | Read Full Review

9/6/2026 12:00:00 AM | Google

★★★★★ Kathi Walker

Mohammad was fair and thorough in the negotiations as well as understanding and explaining my new VW Atlas SE+Tech. Had it 2 weeks and love it!!! Thank you Mohammad!!! | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ joe carter

Always a fair, pleasant experience going to West Houston. Thanks! | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ julio saint pasteur

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9/5/2026 12:00:00 AM | Google

★★★★★ Justin Ruiz

Fabian helped me out a ton!! I was very happy with my new car! Very easy process! | Read Full Review

9/4/2026 12:00:00 AM | Google

★★★★★ Vasanth Rao

Jesse was amazing, right from receiving the car for servicing to providing timely updates and hand over. Thanks for complimentary car service as though. The diagnostic report generated was quite comprehensive and was walked through the same along with video recordings. | Read Full Review

9/4/2026 12:00:00 AM | Google

★★★★★ Lynda Harrison

My service advisor, Reggie, is attentive, knowledgeable, and very professional. He makes the process seamless and painless - Highly recommend! | Read Full Review

9/4/2026 12:00:00 AM | Google

★★★★★ Cecilia Alvarenga

I had a great experience at this dealership. The process was fast, simple, and stress-free from beginning to end. Luis and rest of staff were friendly and handled everything efficiently to ensure everything went smoothly. They were attentive and answered all of my questions. Would highly recommend this dealership and Luis to anyone l | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ Oscar Gonzalez

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9/3/2026 12:00:00 AM | Google

★★★★★ Valdir Simonetti

It was excellent. Riadh was special in your support and he were responsible for my decision | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ Md Zahidul Karim

It was a great car buying experience. It was late Saturday afternoon, yet sales rep, Stacy was very patient and kind to answers all questions, arrange test drive and listen to customer preferences. No mark ups, good discount, no drama in financing division. Great experience overall. | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ Douglas Tai

Daniel was very helpful. From the beginning to the end of my service time he kept me up to date with the status of my vehicle. He was attentive and had the answers to all of my questions and concerns. The entire service department was very friendly and accommodating. | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ Mark Carreon

Made an appointment @ West Houston Volkswagen. The entire visit was seamless. Jesse was helpful and informative, even assisted with adjustments with several features. An efficient operation! | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ Ruth Makenzi

I didn't receive a report of the multipoint inspection. I did not receive the standard carwash with service. Certain items are not functioning, these were neither noticed during service/inspection nor addressed. I am not sure if anything was done for service. | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ Elle Elle

Exceptional service every time! Reggie consistently goes above and beyond to make sure his customers are well taken care of. He is fair, honest, trustworthy, and always makes the repair process as smooth as possible. I truly feel blessed to have someone I can trust with my vehicle. Thank you, Reggie and Volkswagen West Houston, for a | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ Adolfoluvumbua Luvumbua

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9/2/2026 12:00:00 AM | Google

★★★★★ Bryan Cuxum

Reggie is the man ! Always gets me in and out quick recommend 100% | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ MUFADDAL HUSAINY

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9/2/2026 12:00:00 AM | Google

★★★★★ Julio Campo

I had a great experience with Jesse at Volkswagen. Shortly after purchasing my Taos, I found out there was a recall/update that needed to be taken care of. I called Volkswagen and spoke with Jesse, and from the beginning he was very friendly, helpful, and professional. He told me to bring the vehicle in, they took care of everything | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ jordi castillo

Riadh was very helpful throughout the sales process. He was very knowledgeable about the car features. He made the buying process very straightforward. Overall I had a good purchasing experience at West Houston Volkswagen. | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Its Jay

Jesse in the service department always helps me out | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ David Braham

I have been working with Reggie for many years. He is amazing. | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Crystal Escobar

Very nice people helped with out its being a hassle!! | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ George Jones

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9/1/2026 12:00:00 AM | Google

★★★★★ Oliver Reck

The Salesman was very helpfull. | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Christian Eckart

The service provided by Reggie and the team at West Houston Volkswagen was excellent. Reggie resolved a minor emergency as expeditiously as possible in a thoroughly professional and courteous manner. Thank you very much. | Read Full Review

8/29/2026 12:00:00 AM | Google

★★★★★ Giulio Carrillo

Excellent customer service from Daniel. | Read Full Review

8/29/2026 12:00:00 AM | Google

★★★★★ Robin “Casey” Seale

Great service! I have used this dealership and service department since 2012! I always go to Reggie, I can count on him! | Read Full Review

8/29/2026 12:00:00 AM | Google

★★★★★ Konstantin Delic

Paola did an amazing job. Her customer service is excellent, and she communicated really well with me regarding the options for finding the right car. | Read Full Review

8/29/2026 12:00:00 AM | Google

★★★★★ Ibrahim

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8/28/2026 12:00:00 AM | Google

★★★★★ dodge caravan

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8/27/2026 12:00:00 AM | Google

★★★★★ Gerardo Espinosa

I'm truly impressed with the level of customer service this dealership provides. Throughout the entire purchasing process, I had the opportunity to work with four different members of the VW team, and every single one of them was incredibly helpful. They guided me through each step, made great suggestions, and helped me get the best | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ Michelle Homma

Reggie was fantastic. Very helpful and honest | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ S Clarke

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8/27/2026 12:00:00 AM | Google

★★★★★ Jessica Wingo

I drive past closer dealerships just to have my car serviced at Volkswagen Katy because of Reggie in the service department. For the past six years and across two Volkswagens, he has consistently provided exceptional service. He knows me by name, is always friendly and professional, makes scheduling easy, and ensures every visit is s | Read Full Review

8/27/2026 12:00:00 AM | Google

★★★★★ Curtis Griffin Jr

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8/27/2026 12:00:00 AM | Google

★★★★★ Frensify

My oil change service was great! Jesse was very knowledgeable and helpful in choosing the recommended oil change for my vehicle's mileage!!! I was in and out of the service center an hour, give or take a minute???? | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ Gary Ross

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8/26/2026 12:00:00 AM | Google

★★★★★ Yolanda Ramirez

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8/26/2026 12:00:00 AM | Google

★★★★★ Fred Quell

One of my tires had a slow leak. A nail was found near the sidewall, and a new tire was recommended. The new tire was installed quickly at a fair price. | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ Michael Mulkern

Another great experience at West Houston VW with John! He's always the best! | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ Sondra Gurule

I always take my Atlas Cross Sport to West Houston VW and have always been well taken care of but I've got to say Celia went above & beyond. She's very professional & cares for her customers. Moving forward, I will always request her for all my upcoming appointments! Thank you, Celia! | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ hanaa abdulrahim

The person who helped us purchase the car was incredibly kind, professional, and efficient. He was very helpful throughout the entire process and made it easy for us to get the car we wanted. We really appreciated his patience and excellent customer service. | Read Full Review

8/24/2026 12:00:00 AM | Google

★★★★★ Jordan T

Excellent service every time I've gone. | Read Full Review

8/24/2026 12:00:00 AM | Google

★★★★★ John Dibbern III

The service person got my car immediately in, performed all that was asked for, and did all the work perfectly and professionally. This dealership service department has always exceeded all my expectations. I could not have been happier with the service I always get when I bring my car in for service work. | Read Full Review

8/24/2026 12:00:00 AM | Google

★★★★★ Jeff Bouadi

I would like to take the opportunity to highlight the exceptional service provided by Mister Riadh Moumni, he was extremely kind and professional, attentive, and throughout the transaction.His patience and willingness to assist me made the entire experience smooth and pleasant. Thank you once again. Djaffar bouadi | Read Full Review

8/24/2026 12:00:00 AM | Google

★★★★★ Benjamin Hill

I've used West Houston Volkswagen in the past, the customer service experience is excellent. I do recommend West Houston Volkswagen for service . | Read Full Review

8/23/2026 12:00:00 AM | Google

★★★★★ uxy5768

Best Volkswagen in West Houston! The online deals were reasonable! Ask for Bert! Took his time with us! Very friendly! | Read Full Review

8/23/2026 12:00:00 AM | Google

★★★★★ carmen zamora

he was very attentive and informative | Read Full Review

8/23/2026 12:00:00 AM | Google

★★★★★ usman ghafoor

????? I had a great experience with West Houston Volkswagen for the first service of my Volkswagen Tiguan. They gave me an estimated service time of about 1.5 hours, and everything was completed right on time, including the oil change and routine service. The entire process was smooth, professional, and efficient. I really apprecia | Read Full Review

8/22/2026 12:00:00 AM | Google

★★★★★ Holly Bousquet

Very friendly associates. | Read Full Review

8/22/2026 12:00:00 AM | Google

★★★★★ Richard Torres

Great experience with Reggie. Got my car in and out quickly. Happy with the service. | Read Full Review

8/21/2026 12:00:00 AM | Google

★★★★★ Autumn Tonic

Jesse was awesome. He walked me through everything that would happen with my truck and how long it would take. He then called me and explained an additional finding that they were able to cover. Thank you Jesse for being upfront and transparent. | Read Full Review

8/21/2026 12:00:00 AM | Google

★★★★★ brian guillory

Experience and service was top tier at this location I called spoke with service advisor Reggie and he was very helpful with answering my questions and making sure my vehicle was taken care of | Read Full Review

8/21/2026 12:00:00 AM | Google

★★★★★ LA F

I took my VW Atlas in to West Houston Volkswagen for some intermittent messages on my instrument panel and a chime, also a service that was due and it turns out that I picked a great service advisor when I made my appointment! This is my first VW and I had a lot of questions and Jesse Vega was extremely knowledgeable and so easy to | Read Full Review

8/21/2026 12:00:00 AM | Google

★★★★★ Brenda Barrantes

I had very Good Experience with my other car. However not as much with my Atlas. I've been pushing for an oil light to be fixed. Their response was, cars consume oil” . I saw to the supervisor he went through my record and stated that my problem started on 2025 even though i went home and checked my records and my complain is writ | Read Full Review

8/21/2026 12:00:00 AM | Google

★★★★★ Randall Adams

John with West Houston Volkswagen was incredibly professional with the service he provided with servicing our vehicle! Thank you John! | Read Full Review

8/20/2026 12:00:00 AM | Google

★★★★★ calvin hoang

Regis and his manager ( Jesse) were really kind to spend their valuable time to help me with my wheel insurance claim. They went aboveboard and beyond. Great team, great customer service. Thank you so much | Read Full Review

8/20/2026 12:00:00 AM | Google

★★★★★ Lacey J

Reggie was extremely helpful. Car battery went out unexpectedly, I called and he squeezed me in. The car was done in under an hour! | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Thomas Durante

Reggie was great. He is very detailed and covered all my concerns. Nothing I requested was missed. | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Kaitlyn Pham

Russ Ali was the best at helping me find a newer model Taos within my price range!!! So thankful | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Godson Eze

Excellent service Humane staff | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Juan Salinas

Great service, they took care of my car, clear explanation and very professional, thanks! | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Sabrina Sevcik

I had scheduled service on my 2022 R Line Tiguan due to a noise I had as hearing on the right rear passenger side. Turns out I was right. It was broken and had to be replaced. They were able to take care of it while I waited. I'm always more than satisfied with the service I receive. This dealership does it right at least for me | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ Jay Salinas

Alyssa Simpson, service advisor is great. I plan on returning for future service | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ Andrea Grounds

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8/18/2026 12:00:00 AM | Google

★★★★★ Masood Abdulaziz

I always work with Daniel Mitchell. He is professional, courteous and never pushy. And always helpful. | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ Daniela Velásquez

I had a wonderful experience at Volkswagen West Houston. This is my second car from them. I worked with Marco and he was exceptional!! He was very informative and listened to our needs and helped us choose the best vehicle. I love my purchase!! I would highly recommend working with Marco and I would return. | Read Full Review

8/16/2026 12:00:00 AM | Google

★★★★★ Danny McClosky

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8/16/2026 12:00:00 AM | Google

★★★★★ F “FattFr3ddy” C

I brought my 2022 Atlas in due it's check engine light was own, my tire pressures light was own, and my display screen (radio, backup camera, etc) was not working. The service department was able to fix the Check Engine light problem, The display screen was not fixed. So the ti | Read Full Review

8/16/2026 12:00:00 AM | Google

★★★★★ QM Li

Great experience with the advisor and the service team. They were helpful and professional while performing maintenance on my GLI. The location was also convenient. Overall, I had a great experience and would definitely recommend them. | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Reva Davis

Cecilia displayed excellent customer service during my recent visit to the Volkswagen service department. She was extremely thorough and knowledgeable regarding my concerns. Thank you Cecilia. | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ D. E. Murray

Hi John! Service was amazing! The appointment was made with ease. My mother's car was serviced as soon as we arrived. Service was quick, through and accurate! Thanks for making the process stress free! ?? | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Mauricio Salto

Overall a positive experience, very knowledgeable staff and friendly. Will definitely be back to buy my next Volkswagen there | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Hayde Miller

Love this dealership... Reggie is kind and understanding and always follows up .. Great customer service ?????? | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Nichole B

I have been going to West Houston VW for many years. This is my 7th VW. Mohammad made the process from beginning to end simple and short. I definitely recommend buying your next VW from here! | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Cynthia Murphy

VW service was terrific! They took a little longer and apologize by giving me a free water bottle. The team was very professional and very kind. They washed the car afterwards. Just a nice experience. | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Z

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8/15/2026 12:00:00 AM | Google

★★★★★ Crystal Kindle

I love Mr Reggie he did his big one for me every step of the way he was right there | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Robert McClure

Service Writer Jesse Vega was very quick to get my front license plate bracket installed on my fleet vehicle! | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Big. “Big winnie” Winnie

West katy VW dealership Great service clean environment staff very Respectful and service Department Daniel Mitchell very courtesy , Helpful,including the cashier Alissa . the vehicle.2026 Tijuan I purchase worth every penny I paid into it Great salesman and Sale women plus I drive over here from sugar land ,I'll bring my vehicle if | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Guillermo García

100% recommend, Ernest helped me a lot and made the process easy | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Larry Wriborg

Reggie took care of me and it was such a seamless process that I would not ever hesitate to return here for any future service work. | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Sylvanus Ngene Nekenja

The service was good and quick, it met my expectation. I am happy. | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Phaigan Fleming

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8/10/2026 12:00:00 AM | Google

★★★★★ Craig Smith

Excellent customer service from Reggie. Appreciate the good work carried out by the team. | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ ???

Good service with smile | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Valery villatoro

Great service !! Quick easy transaction | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Mike Cale

Reggie and his team always do a great job. Good communication, will keep using West Houston VW. Thanks!! | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ ibrahim ahmed

Great service | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Zachary Hinson

Stopped by to look at a new VW GTI. Test drive went well, no issues. Asked them to appraise trade in, they asked for payoff. I told them I'd prefer to know the value before providing that information in order to not skew the value. In response, they deliberately low-balled my trade in value. I have verified the value through other de | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ 57 High St.

Excellent service | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Katrina Miles

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8/8/2026 12:00:00 AM | Google

★★★★★ Shanice Declouet

West Houston Volkswagen were very accommodating and transparent in their pricing. We worked with The amazing Stacy Alimasi! She was thorough and listened to what we needed. We did not feel pressured into purchasing a higher priced vehicle. We went through finance very quickly. The finance manage explained every step of the process, a | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Elma Williams

Easy check in and courteous staff. | Read Full Review

8/7/2026 12:00:00 AM | Google

★★★★★ Bibi G1

Service was amazing!! Especially Reggie was my service advisor and he took care of everything! | Read Full Review

8/7/2026 12:00:00 AM | Google

★★★★★ Nickole Brady

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8/7/2026 12:00:00 AM | Google

★★★★★ G. BIYIKLI

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8/7/2026 12:00:00 AM | Google

★★★★★ Jonathan Evans

They were very courteous, responsive and got me out of there very quickly. | Read Full Review

8/6/2026 12:00:00 AM | Google

★★★★★ ouindetta Hightower

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8/6/2026 12:00:00 AM | Google

★★★★★ Rebecca G

Reggie always gives such great customer service when I visit the service department! | Read Full Review

8/6/2026 12:00:00 AM | Google

★★★★★ Jacqueline Johnson

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8/6/2026 12:00:00 AM | Google

★★★★★ Joyce Jones

Luis was a complete gentleman. He endured working with me the entire month of July for my new Atlas. | Read Full Review

8/6/2026 12:00:00 AM | Google

★★★★★ Ellie Kiani

Perfect customer service and support team. | Read Full Review

8/5/2026 12:00:00 AM | Google

★★★★★ Chirs

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8/5/2026 12:00:00 AM | Google

★★★★★ Atilla Ozen

Great service and knowledgeable | Read Full Review

8/5/2026 12:00:00 AM | Google

★★★★★ Belicia Pond

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8/5/2026 12:00:00 AM | Google

★★★★★ Olga Parrilla

Very fast and satisfied | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ Saad Karim

Excellent service - Reggie is always super helpful and and quick in getting all things done! | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ Amy Burke

I recently went in for oil change. During the multipoint inspection they found a problem that needed addressing. John immediately communicated with me. He sent the estimated cost of the repair. John always does an exceptional job at communicating updates. Anytime I need anything with my car I always give John a call. West Houston Vol | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ Scottie Wilcoxson

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8/3/2026 12:00:00 AM | Google

★★★★★ Christian Martinez

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8/3/2026 12:00:00 AM | Google

★★★★★ Sharon Philips

Great service. Great staff. | Read Full Review

8/2/2026 12:00:00 AM | Google

★★★★★ Zaine Daniel

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8/2/2026 12:00:00 AM | Google

★★★★★ Karina Quezada

I brought a new car in VW, the staff in this location was y, I feel like we are part of the family. The process and service were excellent. | Read Full Review

8/2/2026 12:00:00 AM | Google

★★★★★ Andrés Montes De Oca

the washout is too superficial, if you can't offer a good service don't do it. | Read Full Review

8/2/2026 12:00:00 AM | Google

★★★★★ Patty Coss

Reggie is always great! Keeps me informed on status of vehicles and follows through. | Read Full Review

8/1/2026 12:00:00 AM | Google

★★★★★ tiffany dakin

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8/1/2026 12:00:00 AM | Google

★★★★★ Tom Van Wagoner

Quick and friendly service. Jesse took good care of me. | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ B Wilridge

Ariel in service was the best he was patient , understanding and listen to my issues and gave positive feedback on my issues . My entire experience was 9/10 only because they didn't have loaner other than that I will be back for future service… | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ T R (at6reo)

Once again John came through !!! I had a ck engine light pop on over the weekend and like any other warning light one gets a bit concerned . Called John on Monday ( the busiest day ) and said come in it will be a bit. Like mentioned, this is another reason West Houston VW is the best and the ONLY HOUSTON VW DEALERSHIP I'll use even | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Connor Oxspring

West Houston Volkswagen was great, bought my 2022 Jetta here around a couple weeks ago had great service and made it easy to buy, and went to get it serviced and the customer service was great I had Celia and she was very helpful. | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Leonard Smith

Reggie Walker was exceptional in his service of our vehicle. | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Helmut Casalino

Excellent and very professional customer service - Daniel has been my service advisor for about 8 yrs for my previous and current VW Jetta - always on top of everything to make every service stress free - and always with a complimentary car wash ! | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Alberto Trevino

Always an amazing experience! Service department always delivers exceptional service, Thanks John! | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Shirelle Washington

I am a TRUE VW Owner. I spoke with Chris the manager. I brought my VW back, and Jesse's Customer Care is phenomenal! My service experience was much improved! He listened, and gave me respect as a paying customer. VW knows Customer Care Matters. Thanks, for turning my 1 into a 5 Again. | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Susana Hernandez

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7/30/2026 12:00:00 AM | Google

★★★★★ Nabia Abid

Came for a service and had a quick and easy experience. Jesse was very professional and helpful. | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Tiffany Peguero

Daniel has been servicing my car since 2020, when I first bought it, and he is the reason I permanently moved my vehicle's service from the Clear Lake dealership—where I originally purchased it—to West Houston Volkswagen. He has made owning this car one of the best decisions I've ever made. Thanks to his attention to detail and proa | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ Dakiba Outsourcing Group LLC

I can't imagine trusting anyone else with my car. He's always honest, knowledgeable, and genuinely cares about his customers. He explains everything clearly, never pressures me into unnecessary repairs, and always keeps me updated throughout the service process. What stands out most is his commitment to preventing problems before th | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ Gracia Villasana

We had an amazing experience buying our car with Ernest at Volkswagen! From start to finish, everything was smooth, professional, and completely stress-free. Ernest was knowledgeable, patient, and genuinely cared about helping us find the right vehicle without ever making us feel pressured. It was truly the perfect car-buying experie | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ chiu john

Good services! Quick and friendly. | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ Imy Bourgi

The salesperson was very courteous, knowledgeable and very helpful. He explained the process, and expediently got us through the entire process. There were minor hiccups such as missing a light bulb and a car radio that needed tweaking. This was handled easily with integrity and professionally. All in all, it was a very positive | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ Antonio Delgado

Great service agent and excellent customer service. Mr. Reggie service agent was extremely knowledgeable professional and the process was smooth and easy with my vehicle. Thank you so much Mr. Reggie. | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ antonio delgado

Mr. Reggie service agent was extremely professional and knowledgeable of all the vehicles. Thank you so much. I do appreciate it Mr. Reggie | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ Mr. Nice Guy

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7/29/2026 12:00:00 AM | Google

★★★★★ Tanjour Bowman

Reggie at West Houston VW always provides excellent service. He is detailed, thoroughly explains and communicates throughout my service repair process. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Felipe Bertrand

Service team has been great! Very diligent and always trying to help, Celia and Jesse are the best! | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Michaela Norman

Stacy was super helpful in getting me into my 2026 Tiguan. She made the process super quick and seamless, helped me understand all my options, and select what was best for me. Highly recommend Stacy and West Houston Volkswagen. So excited to have my first Volkswagen! | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Felicia

Always upfront, thorough and professional | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Leonardo Palma

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7/28/2026 12:00:00 AM | Google

★★★★★ Jeffrey Curtice

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7/28/2026 12:00:00 AM | Google

★★★★★ Jeffrey Gaines

Bought 2 cars here, awesome experience Service dept (Reggie) is exceptional! | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Alexandro Matz

Everything was fine, they did work with factory warranty support despite the fact that we already have almost 4 years with the vehicle, everything was very good, very good attention, thanks | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ R3DLIN3R 33

Great customer service by Alyssa and great advisory on the recommended services | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Paolo V.

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7/28/2026 12:00:00 AM | Google

★★★★★ Altoz Institute

The service needed was completed professionally and in a timely manner. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ David Graham

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7/27/2026 12:00:00 AM | Google

★★★★★ Heribert Zouetchou

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7/27/2026 12:00:00 AM | Google

★★★★★ Reneita Miller

Excellent customer service and support. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Sabrina Hall

My service experience at West Houston Volkswagen with Mr. Reggie Walker was great. As long as i have been getting my car serviced Mr. Reggie is always helpful and he goes above and beyond to help you understand any questions or concerns that you may have. He never gives the vibe of "brushing you off" that I have experienced from othe | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Bety Coppola

We've had the opportunity to purchase four vehicles, and even after visiting other dealerships, we always ended up working with Luis. He is incredibly patient and truly knows his job inside and out. With every purchase, he has guided us through the entire process from start to finish, always with a smile and always making sure every | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Sung Cha

All vood | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ John McGee

Great service and people and keeps you informed. | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Liliana Durand

Excellent service every time! The team is kind, professional, and always keeps me informed. They truly care about their customers and always recommend the best solution for my car and my budget. I trust them completely. Highly recommended! | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ Marigelys Benitez

Excellent experience! Luis was friendly, professional, and very helpful throughout the entire process of buying my Volkswagen Atlas SUV. He answered all my questions and made everything easy and stress-free. I highly recommend asking for Luis if you're looking for a great car-buying experience. Thank you, Luis! | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ Saraj Gupta

Service was really good and on time. It was excellent working with Daniel. | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ Candy Jones

I am very satisfied with the car service and Reggie as well as the entire West Houston VW staff! | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ Ashlyn Kirk-Tellez

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7/23/2026 12:00:00 AM | Google

★★★★★ Morgan Reed-Clemons

My husband's car was serviced here a couple of weeks ago.. The service was quick and cost efficient and the customer service was excellent. Highly recommend this location over any other Volkswagen! | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ Dmytro Pankrashkin

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7/22/2026 12:00:00 AM | Google

★★★★★ abigail ramirez

Mohammad helped us look at several cars and took his time to answer all of our questions. He made sure we felt well taken care of throughout the entire process. We left happy and confident with our purchase. Thank you, Mohammad, for the excellent service! | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ Hung Nguyen

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7/22/2026 12:00:00 AM | Google

★★★★★ abril lopez barron

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7/22/2026 12:00:00 AM | Google

★★★★★ Simon Foster

Daniel was great. He was responsive and professional; a pleasure to work with and quick to get my car in and out efficiently. | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ Lisa Shabnam

I am happy with their service department. Wry helpful and professional. | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ Michelle M

Team was helpful, gave accurate quotes, and was very friendly. Truly, our best service experience at a dealership. | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ Tania Avendano

I had an outstanding experience with the service department. John clearly explained the work that needed to be done and kept me updated throughout the service. I'm very grateful for the outstanding work and excellent service. | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ Marcos Antonio Caceres Araujo

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7/22/2026 12:00:00 AM | Google

★★★★★ Perla Giacobbe

My issue was resolved very quickly. I didn't have to wait too long. Their waiting area is very nice in case you decide to wait there. | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ B R

Alyssa and team are great!! I highly recommend this dealership. | Read Full Review

7/18/2026 12:00:00 AM | Google

★★★★★ Omar Garcia

Luis has been outstanding and has given me excellent treatment and good deals . No stress, honest person. This is my 4 vehicle purchased here in the last 3 years. 100%. Recommend | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Melina Galeana

Always very thankful to schedule my appointment through Daniel. He's always very helpful! | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Alejandro Gutierrez

Jesse always helps me with my volkswagen, recommended | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Hildegarde Ballard

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7/17/2026 12:00:00 AM | Google

★★★★★ Hashim Khaliq

I had a good experience, no negatives at all! | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Roy Romero

Wasn't able to get my oil changed,because she said my car was totaled.had to go to another dealership. Bad service!!! | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Jennifer Schmidt

We had such a wonderful experience with West Houston Volkswagen. It's not the closest dealership to us but definitely worth the drive as far as superior customer service. Alyssa was a pleasure to work with~ very knowledge and kept us informed every step of the way. Highly recommend them. 5+ stars ? | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Tiffany Deckard

Great service at West Houston Volkswagen! Jesse is the best! | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ David Mayfield

Great service, always a great experience | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Sean Berry

Jesse was pleasant and thorough, even though the repair delivery day was a bit delayed. | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Shirelle Washington

I am a 5 time VW owner and by far this is my worst experience. I went in for a 50,000 mile check and all lights remained on. I was told no one available to check them. I said my car shakes at 80mph vigorously and she said stop speeding. I'm seeking help. | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Veronica Creecy

They don't accept their own advertised coupons and don't tell you in advance but wait until you get there and are rude/combative about it. Don't fix issues that are under recall even though they know you aren't the only one having the same issue. For example my dash screen still goes black out of nowhere and a particular sensor just | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Megan Owen

Great experience buying our car. Super kind workers and no pressure from them | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Annie Baugh

Very professional | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Merton Hines Jr

Easy purchase experience with salesperson Russ. Great price on Passat and warranty for my son. | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Yolanda Russell

She was professional, polite, and knowledgeable about the Volkswagen's features!! Kudo to her!! | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Sergio Garza

| Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Sherry Gonzales

Took my car in for a recall fast an friendly service | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Ricardo Lobo

Got a new 2026 Tiguan today, excellent service and effort from our salesman Danny. Can't thank him enough. | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Franklin Espiga

Very good service by the maintenance team and Allyssa | Read Full Review

7/12/2026 12:00:00 AM | Google

★★★★★ Nadia Hunt

Marco made buying a new car so easy. He went above and beyond to make sure we got exactly what we wanted! | Read Full Review

7/12/2026 12:00:00 AM | Google

★★★★★ Ken

Friendly and attentive service. | Read Full Review

7/12/2026 12:00:00 AM | Google

★★★★★ June DeBourgh

Mr. Reggie at West Houston Volkswagen once again provided an exceptional customer service experience. I arrived without an appointment due to unexpected vehicle issues, and he was incredibly helpful from the moment I walked in. He thoroughly explained the repair needed, provided a realistic timeline for completion, and kept me inform | Read Full Review

7/11/2026 12:00:00 AM | Google

★★★★★ Caroline Benson

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7/11/2026 12:00:00 AM | Google

★★★★★ Ebony B

Great experience at Volkswagen West Houston Dealership, Luis is awesome! | Read Full Review

7/11/2026 12:00:00 AM | Google

★★★★★ Pilu Ollivier

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7/11/2026 12:00:00 AM | Google

★★★★★ Fernando Garcia

I had a generally positive experience with Alyssa's customer service at the VW dealership, but I was disappointed with how the tire insurance claim was handled. I brought in my Tiguan with a large screw in the left rear tire. When I purchased the vehicle, the dealership sold me the Drive Easy tire and rim insurance, promising that an | Read Full Review

7/11/2026 12:00:00 AM | Google

★★★★★ J F

My sales report Ernest has been exceptional in service on all aspects from car introduction to pricing and financing procedures. | Read Full Review

7/10/2026 12:00:00 AM | Google

★★★★★ zind hernandez

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7/10/2026 12:00:00 AM | Google

★★★★★ Nelson Urdaneta

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7/10/2026 12:00:00 AM | Google

★★★★★ Mike Ault

I love bringing my car in! Alyssa has always taken such incredible care of me, and she is absolutely fantastic. She keeps me updated every step of the way, and my car is always ready early and never once have I had to wait past the promised time. Her level of care, communication, and reliability is truly top-notch, and I always leave | Read Full Review

7/10/2026 12:00:00 AM | Google

★★★★★ Sara Matthews

Quick reliable | Read Full Review

7/10/2026 12:00:00 AM | Google

★★★★★ Mercedez Perez

Made an appointment for my oil change. It's was very easy and pretty fast there lounge area is spacious. The video and breakdown to recommend services was detailed. And I didn't feel very pushed or forced loved that the most. Total overall experience there was great. Thanks John! | Read Full Review

7/10/2026 12:00:00 AM | Google

★★★★★ Patricia S. Wilson

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7/9/2026 12:00:00 AM | Google

★★★★★ Adrian Greenwood

Always helpful and polite | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ Thomas Mayfield

I purchased a certified preowned Volkswagen Jetta at the end of April and it has been in the shop four weeks out of the 10 weeks of ownership. I've tried contacting the welcome to the VW family contact, with no response. I've tried contacting the sales person, with no response. I've tried contacting the preowned sales manager, with n | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ youngki ahn

| Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Jordan Green

Jesse is Top notch. Came in Saturday with no appointment and got my wife's vehicles repaired and done within the same day. Can't get any better than that. Communication is top notch, the way I was treated was top notch, the way business was handled very much top notch. | Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Hirám Balboa Gonzalez

Excellent service and great work by the staff. Special thanks to Jesse for the outstanding service. Highly recommended! | Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Hector Lucero

The customer service was excellent, and all of my questions were answered. | Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Carlos Herrador

I have been coming to Volkswagen for years now and Reggie been amazing, excellent, well mannered and extremely knowledgeable. I couldn't ask for more than an excellent customer service. Thank you Reggie. | Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Cameron Kimble

Yes Perfect help will recommend coming here again if anything that's needed to be fix I recommend Mr. Jesse He will get it done | Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Aung Kyaw Lin

| Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Al Aranda

From start to finish, Ernest was amazing! He kept in touch throughout the process and made the deal come through. I can't say enough about his kindness and patience. | Read Full Review

7/5/2026 12:00:00 AM | Google

★★★★★ Jeffrey Vandercook

Great service, made appointment, they were on time and completed within the time quoted for the maintenance. | Read Full Review

7/5/2026 12:00:00 AM | Google

★★★★★ OC

Our experience at Volkswagen was pleasant and relaxed. We really enjoyed working with Stacy and the rest of the team, they were accommodating and genuine. Stacy was efficient and transparent throughout our process and talking with her felt like talking with a friend. We left with a new beautiful 2026 Atlas in my favorite color!! We w | Read Full Review

7/5/2026 12:00:00 AM | Google

★★★★★ arturo mendoza

I bought last week the jetta I had in Lease. The seller sent the car to service made multi services including oil change, to deliver it to me, since it is a certified car. The car began to spill the engine oil, and they left the function command disconnected. It is incredible that people who work in the service area do not pay attent | Read Full Review

7/5/2026 12:00:00 AM | Google

★★★★★ Michelle Reekwald

Always a good experience, with friendly and very fast service!! | Read Full Review

7/4/2026 12:00:00 AM | Google

★★★★★ Tom Gentry

Great service always prompt upfront with pricing and fast! Car wash a plus! | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Ronald Alonso

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7/3/2026 12:00:00 AM | Google

★★★★★ Michael

Our service adviser is always professional, knowledgeable but most of all customer focused. It is a pleasure to have someone dedicated to providing top notch service. | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Erick Soto Ramos

My service experience here was awesome! Jesse kept me up to date on everything. They even found something wrong I didn't even know about. They got the part in the next morning and had the car ready before noon. Would definitely recommend bringing your vehicle here. | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Jonathan Garza

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7/3/2026 12:00:00 AM | Google

★★★★★ Burnell Bell

VW staff was professional, knowledgeable and courageous when handling my appointment. My latest visit was great . It seems to be the norm with all my visits. Reggie is always very personable, informative and knowledgeable in all aspects of Volkswagen service. Outstanding! | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Melinda Brock

Great communication, courteous, and knowledgeable. Will definitely bring my car back to them. Thanks | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ RKMAUTO

Not exactly happy. Was told that I needed my belt replaced and it had been done by west Houston Volkswagon less than a year ago. And said that I had an oil leakage that would cost well over a thousand dollars. Which I park in my garage daily with no or none showing. Shame that you lose trust. | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ ana m

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7/1/2026 12:00:00 AM | Google

★★★★★ Sam Jacob

Excellent service at West Houston Volkswagen! The staff was friendly, professional, and kept me informed throughout the process. The work was completed on time. Highly recommend! | Read Full Review

7/1/2026 12:00:00 AM | Google

★★★★★ Abelardo Aldana

The service is always top notch! They are not pushy at all if the car needs something and they explain everything in detail. Jessie took care of everything and was very friendly! Really recommend West Houston VW! | Read Full Review

6/29/2026 12:00:00 AM | Google

★★★★★ Carl Monticone

Jesse was great to work with: Professional, clear communication . Service On time . Highly recommend | Read Full Review

6/29/2026 12:00:00 AM | Google

★★★★★ Jen Brodal

Ernst was a wonderful sales rep for West Houston Volkswagen! Jesse is also so wonderful when my car needs serviced! I will return for all my Volkswagen needs! I appreciate them so much! | Read Full Review

6/29/2026 12:00:00 AM | Google

★★★★★ Kendall Hotz

Happy with service here but recent experience prompted this review. I brought my Atlas in for an oil change and a lady with her 4 kids was in the waiting area. The kids were misbehaving badly: running into the offices near waiting area, running all over the sales floor barefoot, and screaming. The mom was on her phone basically ignor | Read Full Review

6/29/2026 12:00:00 AM | Google

★★★★★ Karla Fusto

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6/27/2026 12:00:00 AM | Google

★★★★★ miguel rubio

Jesse es excelente en su servicio de atención al cliente., muy educado y siempre amable., casi siempre que voy a Volkswagen el me atiende porque habla español., busca soluciones y me atiende de manera efectiva y acertada., Gracias Jesse por tu excelente trabajo???? | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Manuel Portillo

It was a good experience and really fast process sales person was very professional I recommend Paola she was very helpful and informative I will be going back for our next purchase . | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Jose Luis Torres

The sales man that Riadh was great he did everything possible for me to get the car I wanted I would highly recommend him! | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Guss Jaco

The appointment was easy to make and John was quick to get my car taken care of! | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Cametries Jenkins

| Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ Terrell Smith

Reggie always, takes care of me. I have been going there since 2020, never had a problem. His customer service is great and he treats you with enough dignity and respect as if you are his family. Thank you Reggie for all your years of excellence in customer service and doing right by your customers. It's greatly appreciated. Terrell | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ Gabriel Slape

Update: still a great service department, especially Reggie. Professional and helpful service from start to finish. A great place to get your VW service done. Every person I dealt with did a great job. | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ 1-3 Thing

Great customer service John Salassi helped me a lot | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ Gary Willoughby

Great experience. Went in for oil change and tire rotation and found out during inspection the battery was also bad. It was replaced under warranty. Very good experience as usual | Read Full Review

6/26/2026 12:00:00 AM | Google

★★★★★ Luca Salvi

The service I received was phenomenal. I called earlier and they told me it was ok to just walk in. Within 90 minutes my maintenance service was complete and I was able to wait in the shop sipping some coffee and working using their WiFi | Read Full Review

6/25/2026 12:00:00 AM | Google

★★★★★ Edis Zalic

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6/25/2026 12:00:00 AM | Google

★★★★★ Joanna Green

Reggie was great! There was good communication & quick return time on my vehicle. | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Jimena Abascal

Ernest was incredibly helpful, patient, and attentive. This was my first time buying a car and he made it a very smooth and enjoyable experience for me! | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Luis Felipe Martinez Hempel

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6/23/2026 12:00:00 AM | Google

★★★★★ Jorge Mendez

| Read Full Review

6/23/2026 12:00:00 AM | Google

★★★★★ Jeanet Garcia

Look for Stacy. I walked in just to test drive and look at pricing. I had several other dealerships I was going to visit that day. Stacy went the extra mile to make sure we left with a vehicle and acceptable deal. She said she didn't want me to go anywhere else. | Read Full Review

6/23/2026 12:00:00 AM | Google

★★★★★ Kayse Lazar

I have had a terrible experience with my Volkswagen. I purchased an Atlas in March of 2024, and it has constantly been in the shop with everything from the breaks to an oil leak to technology issues to sensor issues to the check engine light and the list goes on and on. The last time it was in the shop, they refused to fix it under t | Read Full Review

6/23/2026 12:00:00 AM | Google

★★★★★ Chelsea Hartsaw

Quick, efficient, and friendly. | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ ahmad alkhush

Very prompt and professional service from Daniel I will highly recommend this | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Russ Taghiyev

Service was great. Daniel was my service advisor and provided the best customer service | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Je'Mirialynn Gobert

| Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Eduardo Jimenez

Great customer service. Alysa explain everything clearly, and all the process was exactly as it suppose to be. Nice attitude, and the experience was great since I made the appointment. | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Huck Haroian

Came in for an expensive oil change. Won't be coming back. | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Amy Goddard

Russ helped us buy a used truck from West Volkswagen. He was fantastic! We greatly appreciated the efficiency of the purchase. The truck and paperwork were ready to go, so once we decided, we hit the road in a well detailed vehicle. No surprises and no pressure. Highly recommend. | Read Full Review

6/19/2026 12:00:00 AM | Google

★★★★★ Saleh Sleem

Best service in the city | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Jill Miller

Always super friendly, great customer service and shorter wait times than expected! ???? | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ sousa dos santos

????? Alyssa at VW West Houston was amazing to work with! She was friendly, professional, and made the entire process easy and stress-free. She answered all my questions and provided excellent customer service from start to finish. I highly recommend asking for Alyssa if you're visiting VW West Houston! | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Marcia Stokes

Ernest was very professional and not pushy! The process was so quick and easy, only took two hours! | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Pablo Alvarez

We love the team, we appreciate rhe service, we love Volkswagen! | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ tatiana v

They will always help and fix everything! After the service they always give you a clean car . Car wash was free ! Great customer service! Thank you , Alyssa! Thank you VW! ? | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Jasmine Guthrie

I moved to Houston 4 years ago and have received so much support and love from this place. My old dealership was great but these guys welcomed me with open arms whether it be questions over the phone, being sure things are done correctly and ensuring I'm receiving all benefits going thru my warranty. They're great at educating custom | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Terrie Costantini

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6/16/2026 12:00:00 AM | Google

★★★★★ Susan Dickinson

Service was excellent and professional and my issue was addressed in a timely manner! | Read Full Review

6/16/2026 12:00:00 AM | Google

★★★★★ RGM

I have been taking my car here for service since I bought it from West Houston VW. Excellent service consistently through these years! Thanks Jesse and team for taking care of my car. | Read Full Review

6/16/2026 12:00:00 AM | Google

★★★★★ O S

12 years doing my car service same location it’s great people and excellent jobs. | Read Full Review

6/16/2026 12:00:00 AM | Google

★★★★★ Brian Severin

Top notch dealer. | Read Full Review

6/16/2026 12:00:00 AM | Google

★★★★★ Rita Rabel

I had a great experience working with Reggie. He kept me informed and updated on my car’s progress. I would highly recommend Reggie and West Houston Volkswagen for your automotive needs. Thanks for all your hard work. | Read Full Review

6/16/2026 12:00:00 AM | Google

★★★★★ Wendy Calvert

The process is always very smooth and efficient , very friendly service | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Mariam Guirguis

I had a good experience purchasing my car from Riadh. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He explained everything clearly, and made sure I felt comfortable with my decision. I truly appreciate his honesty, patience, and outstanding customer service. I highly recommend working with | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ M Yoder

Alyssa was super Helpful and very responsive. Thank you and will be back! | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Amber Moffatt

Keep me updated on the progress of the vehicle and completed vehicle on time thank you so much! | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Just Reyes

We stopped in to look at a new car for our family and drove away 2 hours later in our new Tiguan. Marco was professional and personable, and helped us get a great deal. Thanks to Marco and everyone else at Volkswagen! | Read Full Review

6/13/2026 12:00:00 AM | Google

★★★★★ Jairo Rodrigo Bernal

Great service since I arrived until I left. | Read Full Review

6/13/2026 12:00:00 AM | Google

★★★★★ Kathy Oxspring

Riadh was a great salesman and made buying my car very easy! | Read Full Review

6/12/2026 12:00:00 AM | Google

★★★★★ Shenica Rose

Reggie Walker is an amazing employee. Very knowledgeable and has excellent people skills. He is personable and a problem solver. He is an asset to this company and gives the Volkswagen brand a great name. | Read Full Review

6/12/2026 12:00:00 AM | Google

★★★★★ Thomas West

Love this service department | Read Full Review

6/12/2026 12:00:00 AM | Google

★★★★★ Tom Jefferson

Great Service! Responsive, knowledgeable and professional! | Read Full Review

6/11/2026 12:00:00 AM | Google

★★★★★ John Dibbern

Whether it is for routine maintenance like an oil change or other more major service, John Salassi always takes amazing care of us (my family also brings their VW vehicles for service here). | Read Full Review

6/11/2026 12:00:00 AM | Google

★★★★★ Fabricio Dias

It has been a great experience throughout all maintenance visits. The level of service and attention during the after-sales phase is just as exceptional as it was during the sales process. | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ Chetan Mishra

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6/10/2026 12:00:00 AM | Google

★★★★★ Paul Lazor

Glad to be a long term “family” member & supporter of this great VW franchise. | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ Brett Lomax

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6/9/2026 12:00:00 AM | Google

★★★★★ Mariel Molina M

Best costumers service! Stacey and the whole team | Read Full Review

6/9/2026 12:00:00 AM | Google

★★★★★ Margaret Stewart

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6/8/2026 12:00:00 AM | Google

★★★★★ Eric Brown

The service was exceptional and Firas our sales representative went out of his way to make our experience a memorable one. He was very personable and friendly and he made us feel very comfortable. When I’ve purchased cars in the past it was always stressful and I would leave wondering if I got a good deal. Well I left West Houston VW | Read Full Review

6/8/2026 12:00:00 AM | Google

★★★★★ Eric Brown

Had a great experience at West Houston VW. The sales representative Firas was very personable and helpful. We purchased a used 2020 Jetta and it was great very clean and just serviced. We are just waiting on our plates. | Read Full Review

6/8/2026 12:00:00 AM | Google

★★★★★ Massimo Melandri

I recently purchased a vehicle from VW West Houston and had an outstanding experience. The entire team was professional, friendly, and helpful throughout the process. A special thank you to Stacy, our sales advisor. Stacy was knowledgeable, patient, and genuinely focused on helping us find the right vehicle rather than making a sale | Read Full Review

6/7/2026 12:00:00 AM | Google

★★★★★ NyKosha Bethancourt

I've had my 2025 Atlas Crossport for a year now. Mr. Reggie handles all of my service appointments. I'm always in and out. The customer service here has never let me down. They go above and beyond. | Read Full Review

6/7/2026 12:00:00 AM | Google

★★★★★ Muhammed Khan

Efficiency, time management, great location close to my home, staff is professional , courteous. Loved the layout of the dealership & their offices inside | Read Full Review

6/6/2026 12:00:00 AM | Google

★★★★★ GILBERTO DE FREITAS

Reggie in service was exceptional The car was ready in no time | Read Full Review

6/6/2026 12:00:00 AM | Google

★★★★★ Mo Aliwewe

Jesse at west houston support is very professional and great to deal with | Read Full Review

6/6/2026 12:00:00 AM | Google

★★★★★ Melissa Hassani

Called about a car and they said everything works great on it. Drove 50 miles to see it and the AC didn’t work. Horrible experience. Go somewhere else. | Read Full Review

6/6/2026 12:00:00 AM | Google

★★★★★ Ignacio Rosales

Reggie did great. Turned around my dealership experience from the awful sales process. Thank you Reggie and Chris for your time and expertise. | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ Antonio

Reggie at West Houston Volkswagen has consistently taken amazing care of all my vehicle needs. The entire experience is always professional, efficient, and customer-focused from start to finish. | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ Darion Zeno

Mohammad and Riadh were super easy to work with. Told them what we were looking for and they were able to make it work. No sleezy tactics either. Very much appreciated these days. | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ Vinda Persad

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6/5/2026 12:00:00 AM | Google

★★★★★ Edgar M Cadena P

Thanks Jesse for you support yesterday. | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ Christopher Perkins

My car needed an unexpected repair and they took me in really fast and took great care of me. I was very impressed. Reggie was very accommodating and very thorough with my vehicle. I am very appreciative. | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ Humberto Lara

Excellent service | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ Lisa Feliciano

From the moment I met Jesse, I was very impressed with his customer service, his concern with my complaints. Always gets everything taken care of. I trust Jesse with all my VW needs. He treats me like family. I’m very grateful to him. When I decided to get into a new vehicle, Jesse guided me through the process and I got immediate | Read Full Review

6/3/2026 12:00:00 AM | Google

★★★★★ Stephen Clark

John was extremely attentive and helpful. | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Natalie

Jesse is always quick to address my concerns and share his common sense experience when making decisions about service needs for my vehicle. Thanks Jesse! | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Henry Ellison

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6/1/2026 12:00:00 AM | Google

★★★★★ Erica Soares

West Houston Volkswagen is my go to for service on my 2019 Atlas! They keep me rolling without issues! | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Blake McConnell

All services completed in a timely manner | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Chiara Salvetti

We just went for a 20,000 miles check and none noticed the rear break was gone and needed to be fixed. Wondering if they take too many jobs or car to work on at the same time | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Saif T

I had a check engine light which I requested to be diagnosed. They did bunch of other stuff but were not able to fix the original issue | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Chuck Martinez

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5/28/2026 12:00:00 AM | Google

★★★★★ Ursa

Reggie is great to work with. He always gave me updates and took the time to help me understand the process! | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Colter Dees

| Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Nivedita Sharma

Professional and adaptive staff. | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Robin Horsley

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5/26/2026 12:00:00 AM | Google

★★★★★ Ron Lessner Jr

| Read Full Review

5/24/2026 12:00:00 AM | Google

★★★★★ Haron Qaidy

I took my car for oil change, and when this finished my seat didn’t work, they took it back to check and said we have to replace seat motor. I took my car a week after and they replaced the seat motor then airbag light came on. Same day I called them and reported the issue, they told me to bring it back and I took it today , they sai | Read Full Review

5/24/2026 12:00:00 AM | Google

★★★★★ Alexandra Schreiber

We had a great experience with VW! Ernesto was our salesman and he was excellent! Accommodating all our interests in a new ride. Thanks for everything! This is my 3rd VW! We are so impressed by all the new gadgets in the 2026 crossover!! | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Jacqueline Porter

Reggie is professional and explains everything very well so there are no surprises and that is appreciated. | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Miaya Francis

I had an amazing experience working with Zahra, also known as Stacy, at West Houston Volkswagen! From the moment I walked in, she was professional, patient, knowledgeable, and genuinely cared about helping me find the right vehicle instead of just making a sale. She made the entire process of purchasing my new Atlas Cross Sport smoot | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ patti gillies

Great experience! Everything was taking care of quickly and I had a nice place to sit and wait. Very polite and friendly. | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Rolando Lara

Stacy was the best!!! It was very easy to transact and she was very helpful on finding an option that would match our budget. | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ kayode adetoyinbo

| Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Alain Olivieri

Excellent quality and customer service | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Rick Scott

| Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Jessica Newbold

This is the second time Stacy has helped put me into a new car. She is seriously fantastic and I am a customer for life! You 100% feel taken care of and I trust that she has my best interest in mind. I am a VW fan and working with Stacy just makes getting into the car I want much easier. Ask for Stacy when you stop by, you will not | Read Full Review

5/21/2026 12:00:00 AM | Google

★★★★★ YingYin Chen

| Read Full Review

5/20/2026 12:00:00 AM | Google

★★★★★ jagdish joshi

Jesse was very helpful and professional in taking care of the AC issues on my Atlas. He kept me updated throughout the process and ensured everything was checked properly, and made sure the issue was resolved to my satisfaction. His customer service and dedication made the whole experience smooth and stress-free. Really appreciate h | Read Full Review

5/20/2026 12:00:00 AM | Google

★★★★★ Miguel Medina

Great purchasing experience. Fabian made the process very easy. | Read Full Review

5/19/2026 12:00:00 AM | Google

★★★★★ Fernando Gonzales

We had great service. They greeted us when we showed up for our appointment. He even did a fallow up when the car was almost done, when we was waiting In the break area. | Read Full Review

5/19/2026 12:00:00 AM | Google

★★★★★ charles hall

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5/19/2026 12:00:00 AM | Google

★★★★★ Darryan Weeks

I always have a great experience when visiting the West Houston VW store. Reggie is awesome! He keeps me informed on what is needed for both of our Atlas. Working with him is always a pleasure. I also love the fact that they have a shuttle since my office is not that far away. Thank you for your service. | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ Jose Rojas

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5/18/2026 12:00:00 AM | Google

★★★★★ Amy Villatoro

I had such a wonderful experience with Luis! From the moment we arrived, we felt welcomed without any of the typical sales pressure. He was incredibly flexible in showing me multiple options and took the time to explain the differences between each trim levels. His patience and kindness throughout the entire process were truly unmatc | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ Wood0070 G

Awesome Great Service!!! | Read Full Review

5/16/2026 12:00:00 AM | Google

★★★★★ jewel washington

Reggie was great to work with fast to find the problem and get it taken care of. I really appreciate him | Read Full Review

5/16/2026 12:00:00 AM | Google

★★★★★ Miranda Heart 2 Heart

The service here at West Houston Volkswagon is always great! The staff is friendly. They are upfront about wait times. I can tell they value your time. That is much appreciated. | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ Tamekia

From the time I walked into the dealership Mr. Reggie provided great customer service. He kept me informed throughout the process while my vehicle was being inspected and also answered every question I had. The waiting area was very clean and all of the workers were friendly. I would definitely recommend this dealership if you’re loo | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ Esmel Fonseca

From the very first maintenance service on my vehicle until today, Jesse has been incredible. His professionalism, attention, and dedication to helping me with everything related to my vehicle have been outstanding. Jesse always goes above and beyond to make sure everything is handled correctly and that I leave satisfied every time. | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ rick landry

Got me in got me out. Phenomenal customer service!!! | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Bennett Stewart

Have been a customer of West Houston VW for 11 years since I bought my diesel Passat. Have had excellent service from the time lightening hit a nearby tree and knocked many of my systems out to my most recent work done under warranty. Have enjoyed working very much with Reggie in the Service Dept and will be a loyal customer in th | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Ashok Danda

Service was good and they were prompt | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Aamir Sherazi

West Houston VW is a great car dealership and Mr Riadh was very helpful and caring. He was transparent and willing to beat any quote you may have. | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Mario Castellano

Excelente atención ,,,, lo recomiendo al 100% | Read Full Review

5/12/2026 12:00:00 AM | Google

★★★★★ Daniel ortiz

Tuve una muy buena experiencia en la compra de mi auto con el señor Marco. Fue muy profesional, respetuoso y atento durante todo el proceso. Respondió todas mis preguntas con paciencia y me ayudó a sentirme cómodo con mi compra. Excelente servicio al cliente, lo recomiendo totalmente.” | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Cay Arant

West Houston VW has been my dealership for 15 years. You cannot go wrong with their customer service and my salesman, Ernest, felt like family by the time I left. ?? My go-to salesman at the used car section is Bert. Go see one of those guys to get your next Volkswagen! | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Jessica Marroquin

I want to give a special shout out to Marcos Perez. We wouldn't go to anyone else to buy a vehicle. He has made my expereince effortless. He always helps me to make the best financial decision whether its a lease or a buy. He knows the best plan of attack with my financial needs at the time. Hes extremely patient and knowledgeab | Read Full Review

5/10/2026 12:00:00 AM | Google

★★★★★ Borai Semari

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5/10/2026 12:00:00 AM | Google

★★★★★ Melissia Scott

I had great customer service and I am very happy with my new vehicle. Corey was great with listening to what I wanted and ensuring my car had everything I wanted. | Read Full Review

5/10/2026 12:00:00 AM | Google

★★★★★ Marlene Glover

Friendly attentive staff, customer lobby not as nice as it could be. | Read Full Review

5/10/2026 12:00:00 AM | Google

★★★★★ 3 SISTERS SQUAD

Excellent customer service. Please find Riadh if you need to find your next car.. | Read Full Review

5/9/2026 12:00:00 AM | Google

★★★★★ Drew Hewitt

Reggie was great. A real professional | Read Full Review

5/9/2026 12:00:00 AM | Google

★★★★★ Connie Perkins

Reggie is a very experienced and knowledgeable staff member in the auto department. This is my third car from Volkswagen and he has always been honest and extremely courteous and proficient. | Read Full Review

5/9/2026 12:00:00 AM | Google

★★★★★ Marie Janae

STACY IS AMAZING GREAT SERVICE, FAST AND SO GENUINE. I reached out to her a car last year and didn’t qualify for what i wanted. So i waited and came back i called Stacy and said im finally ready to get my baby. In 30 minutes i was approved and my car was ready for pickup. It took me no longer than 30 minutes to do all my paperwork an | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Irshad Malik

My experience was extremely good, starting from walking inside the dealership all the way drove my new car from their lot. Sales agent, manager and everyone in between, they all were just amazing, no unnecessary sales pitch and pressure. We drove multiple cars and ended up buying Tiguan LE R trim. Very Satisfied with overall experien | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Sri Koganti

Every time I visit the west Houston VW, I am handled by the caring staff and never felt overcharged. Glad to be with them for last 8years. | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Ram DS

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5/8/2026 12:00:00 AM | Google

★★★★★ Andrew Thor-Stout

Daniel is great - quick and courteous customer service! | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ April M. Frazier

I always choose Reggie W. for my vehicle service as he throughly explains the work to be done. His personable approach gives me confidence that my vehicle is well taken care of at West Houston Volkswagen. | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ gerry murray

Top class service as always | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Ben Wharton

This dealership always goes above and beyond in their service. Each time I go I am happy with the results and my car continues to fill brand new due to their efforts. Jesse does an incredible job laying out the necessary inspections/upgrades and looks for any potential issues | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Silvia Moreno

Customer service was great. Alyssa kept in communication as we got our vehicle fixed. The part to a bit to arrive, but nothing could’ve been done to expedite the part. The team worked efficiently to get all items resolved. We are happy campers from the results. | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Leslie Mendoza

Celia is amazing she is very kind and walks you through everything I highly recommend working with her! | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Bettye

| Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Meagan Valdez

The only Volkswagen dealership I trust. Reggie does an outstanding job keeping me informed every time I bring my car in. I truly appreciate the time he and his team take to ensure everything is in top working order. He’s also always quick to respond to any questions I have, which makes the whole experience even better. | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ santi gainza

Jesse is a wonderful worker and a very nice person, his service was 5 stars | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ rcholico

VW Services are already expensive… on top of that, this dealership’s service department has REALLY bad customer service. I love the brand, the Jetta that we have is awesome… it’s a shame that over the years this dealership consistently displays a lack of interest on solving your problem, and instead take a position of take it or leav | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Pedro Claussen

Very bad service. Charging for things my car doesn’t need. Never going back | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Yakir Yarimi

| Read Full Review

5/5/2026 12:00:00 AM | Google

★★★★★ Suz McNeill (Sumit25)

Thank you to Stacy , the Sales Team and sales general manager on your efforts to meet my request on pricing and accessories . It was much appreciated!! Happy with my purchase! | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Gayla Bentley

exceptional, efficient, caring service I can always depend on my service manager, john to make the right decision decisions and follow through with what’s best to keep my car in perfect condition | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Crystal Lister

Customer service is seriously lacking. I got done what I came in for and no issues yet but, the customer service from the phone to in person was less than enjoyable. | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ David Mendlewski

Buyer beware. I bought a used VW Tiguan from this dealership last May. It had 34,000 miles on it and was said to "not need anything"...well, not 5,000 miles and less than a year later, I have dumped over 2500 into it. Needed brakes right away, tires were dry rotted, now it needs engine repair, coils, plugs, etc. I have difficulty und | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Nishal Gokool

Jesse was great. Very timely and he provided honest feedback with resolution on issues. I would definitely return to VW because of his customer service. | Read Full Review

5/3/2026 12:00:00 AM | Google

★★★★★ Carmen Monasterios

La experiencia de compra fue maravillosa. Completamos todo el proceso en solo 2 horas y 15 minutos, lo cual es increíble considerando que en otros concesionarios suele tomar más de 4 horas. Los precios se mantuvieron tal cual lo acordado desde el principio, sin sorpresas. Luis nos acompañó en todo momento, explicando detalladamente t | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ Colin Panyard

Reggie in the service department was absolutely outstanding. From the moment I arrived, he was professional, attentive, and genuinely committed to making sure everything was handled smoothly. He was also incredibly helpful when I called ahead to ask about pricing and took the time to explain everything clearly and transparently, whic | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ frank nou

The buying experience was smooth and easy. Ernesto is great!!! | Read Full Review

5/1/2026 12:00:00 AM | Google

★★★★★ Oscar Hernandez

West Houston VW took care of my.car without an appointment. The issue was a guarantee claim that the dealer had the part at hand and it was switfly replaced next day making the VW ownership experience a very pleasant one. Kudos to the West Houston dealership! I won't hesitate to buy another VW! | Read Full Review

5/1/2026 12:00:00 AM | Google

★★★★★ B Parker

Excellent. Reggie is Awesome. Very knowledgeable with superb customer service. | Read Full Review

5/1/2026 12:00:00 AM | Google

★★★★★ Estralita Boodram

Reggie is the reason am still with VW, he streamlines everything. Therefore making it most convenient and comfortable for me to keep coming back for Service. His professionalism and grace Is unmatched by anyone there. | Read Full Review

5/1/2026 12:00:00 AM | Google

★★★★★ Ruben Torres

The service team at West Houston VW always takes great care of my Atlas Cross Sport! My service advisor, Alyssa does a great job of communicating out the recommendations and accurate time frames. Every time I leave from getting my vehicle serviced, I get that new car feel all over again! | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Sukhwinder Singh

My experience working with John and Riadh John took care of servicing my Volkswagen Jetta, provided excellent service, overall great experience. I bought new Volkswagen Tiguan SE 2026 today(04/30/2026) Riadh provided excellent customer service experience, made the new car buying process flawless. He answered all my questions knowl | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Luis Tito

Excelente servicio muy profesionales sobre todo el Sr. Jessy muy amable. | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Richard Hudson

Alyssa is the best. She goes above and beyond to make sure you are satisfied.I Highly recommend this service department. | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Yolanda Valverde

John is always friendly and maintains a great attitude at Volkswagen service. | Read Full Review

4/29/2026 12:00:00 AM | Google

★★★★★ louoa72

Always professional and looking to give the best customer service . | Read Full Review

4/29/2026 12:00:00 AM | Google

★★★★★ Jim Moore

Always take good care of me and my vehicle. | Read Full Review

4/29/2026 12:00:00 AM | Google

★★★★★ D. Fountain

Jesse has always been very kind, respectful, and professional. He pays close attention to my needs, and if he is unable to help, he'll find someone who can. I appreciate that | Read Full Review

4/23/2026 12:00:00 AM | Google

★★★★★ Maria Jacinto

“Reggie was an outstanding service advisor during my recent visit. He was professional, knowledgeable, and kept me informed every step of the way. He made the entire process smooth and stress-free. Highly recommend working with him!” | Read Full Review

4/22/2026 12:00:00 AM | Google

★★★★★ Shawn Zicker

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4/21/2026 12:00:00 AM | Google

★★★★★ Ashlee Arnett

West HoustonVW, was wonderful. They helped me in avoiding having to make unnecessary repairs to my car that another service dealer wanted me to make. Wanted to thank Alyssa and Chris for your excellent service. | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Patricia León

Taking the car to the workshop is one of the tasks that costs me the least effort. The attention from the whole team and how welcomed you feel make you enjoy the time there. | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ henry pacifico

I took my vehicle to service and to install a new battery. My service advisor Reggie was very professional, and kept me informed throughout the process. Thank you for your professionalism and all your help. | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ O Bashy

She greeted me at entry and gathered what I needed. Then the follow up and update messages regarding my vehicle. I am happy. | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Yvette Madison

Outstanding Customer Service!?????????? Daniel is consistently Professional, Consistent, Knowledgeable and Friendly!?? | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Nikolovh1

Thanks Daniel and the rest of the service team for your help. | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ chris campos

Great experience and fast service | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Jorge Lopez

I took my vehicle in for service, Jesse was very nice & took me step by step on getting my vehicle fixed the right away… now my check engine light is off. Amazing customer service | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Nicholas Gerhard

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4/20/2026 12:00:00 AM | Google

★★★★★ Fernando Bodden

Great service provided. Very professional and pleasant. Answered all my questions. Thanks | Read Full Review

4/19/2026 12:00:00 AM | Google

★★★★★ Richard Parker

JESSE es el mejor asesor de servicio. Mis felicitaciones para el, siempre fue atento a mis preguntas y tuvo respuesta y solución para todo. | Read Full Review

4/18/2026 12:00:00 AM | Google

★★★★★ KumR

????? Update on April 2026 I WOULD STILL KEEP SAYING THE SAME THING. VW IS BEST. JESSE IS BEST .....THANK YOU JESSE.. U ALWAYS SUPPORT ME AND MY ATLAS AND MAKE US HAPPY Update on 28 Jan 2025. Even the service guys are amazing. Jesse was of great help in getting a couple of things sorted out. The tail light had some issues & Jes | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ subba vadlamani

Daniel is amazing and he takes care of the issues above and beyond. | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Valerie Rios

Assad helped with the purchase of my families 2026 Atlas Cross Sport at West Houston Volkswagen. I showed up with intentions to take a look at the vehicle ONLY and things unexpectedly turned into sitting down and talking numbers. Through the process there was absolutely no pressure to making a decision at the very second. Stress fre | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Zaheer Noori

Amazing, John serviced our car and had amazing an amazing experience | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Tony Pourghaed

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4/17/2026 12:00:00 AM | Google

★★★★★ Damion Douglas

Alyssa was very helpful and professional. She was also very knowledgeable of her industry. Thank you again Alyssa. | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Rashaad Profit

The customer service was Great! | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Michael Hubbard

John is a great asset to West Houston VW! Helpful, prompt and very professional! | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Wilfrido Cândido Duré Diaz

First time at West Houston, I had a fantastic experience! They were incredibly friendly and welcoming from the moment I walked in, while maintaining a high level of professionalism throughout the entire process. Highly recommended!" | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Chinaza Uzoma

They were very nice. Fixed everything in a timely manner. | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ JEFF Nguyen

Everyone in West Houston Volkswagen is pretty nice Helpful. I like it | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Wint Dynasty

Customer service was great by Daniel, answered all my questions and made suggestions. | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Mirela Maxim

The service was quick and prompt, the representative provided additional details about the car repairs needs and a quote for the expected expenses. Very professional! | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Saleem Hirani

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4/15/2026 12:00:00 AM | Google

★★★★★ lindsey atkinson

From sales to finance had a wonderful experience and was in and out with a new Atlas 26 in 2 1/2 hours without haggling over price. | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Maisolet Richmond

Ijust love the service department Reggie always greet you with a smile and ready to help you .He is very knowledgeable of all questions .Thanks Reggie for making my day of service enjoyable. Miss Richmond. | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Quanitta Aclise

Great sales person knowledge honest and kinda, will recommend Zahara | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Ed Mascorro

Riadh was straight forward and respectful of the customers time. I had a very good buying experience and would highly recommend him and west Houston Volkswagen. | Read Full Review