Return to complete listing of VW Service Departments

West Houston Volkswagen

★★★★★(50)read reviews

17113 Katy Fwy, Houston, TX 77094

(281) 206-0402 Ask About Our Service Specials!

Schedule Service

Service Offers

check back often
for more service offers!

Map & Directions

Submit

Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 7:00 AM - 3:00 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Yeney Robert
I had the pleasure of working with Stacy during the leasing of our vehicle, and I can’t recommend her enough! From start to finish, she was incredibly professional, honest, and went above and beyond to ensure we were completely satisfied with the entire process. Stacy truly listened to our needs and took the time to understand exactl | Read Full Review
11/18/2024 12:00:00 AM | Google
★★★★★ Barbara Arvizu
Great costumer service! | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Jeffery Wilkins
I purchased a pre-owned VW Atlas site unseen that I had shipped from Houston to Jacksonville. I was comfortable proceeding with the purchase because Russ gave me the information I needed nearly immediately for every inquiry, never trying to upsell me, or work in dealer add-ons to the price. The Atlas arrived today and it is exactly a | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ enzamora1126
Marcos is BEST! We can’t thank him enough for all his help with this purchase. He’s exceptional at his job and so personable. He treated us like family and was always so helpful in expunging everything we had questions on. If you need a car and are looking for someone at Volkswagen Marco is your guy! We can’t thank you enough Marco!! | Read Full Review
11/12/2024 12:00:00 AM | DealerRater
★★★★★ Nicole Zamora
We recently purchased a 2024 Atlas from Marco Perez and you can tell he loves his job! He worked patiently with us and did everything possible to make sure we were getting the car we wanted. We can thank him enough. We’ve never owned a Volkswagen until now and I can say we’ll never go to another dealership ???? Thank you Marco! | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Erik T
We bought a brand new VW Atlas from West Houston. After 5 months and only 3000 miles the engine and transmission broke suddenly while we were driving (a scary experience!!) The car got towed as per the picture and could have caused a significant accident if on interstate. As per instructions by VW Road assistance they towed it to ne | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ ahmed
I recently had the a great experience working with Adam shawa with my car hunt! Adam went above and beyond and made my car buying experience great! | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ SALOMON ZONANA
Terrible service dealer in Houston I never by again one car | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Yulmi Salgado
The entire process felt somewhat hurried. Although I am appreciative of the efficiency demonstrated in the service performed on my vehicle, the support provided for my concerns and inquiries was not satisfactory. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ M. KORTAK
Despite my insistence, they did not give me a floor mat for the car I bought and wanted more than $100 extra for the floor mat. Be careful; if you do not mention this in advance, the same thing can happen to you. Also, cars purchased from this branch will definitely be more expensive than other branches. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Valentina Jotovic
Very professional, honest and reliable. | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ gabbi_marie
I was forced to sit in Stacy’s office for almost 2 hours with my small children when we already had a deal worked up, applications filled out, and given all the information she needed to complete the sale, while she disappeared for 20 minutes at a time supposedly doing different things to “get us out of there”. She was aware of our p | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ Ken WLP
I can't say enough great things about Reggie at this dealership! Reggie consistently goes above and beyond to make sure I'm taken care of when I get my Atlas serviced. There are other Volkswagen dealerships closer to me, but I gladly make the trip to this location because the service here is unmatched. If you’re looking for someone w | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Gabbi witt
I was forced to sit in Stacy’s office for almost 2 hours with my small children when we already had a deal worked up, applications filled out, and given all the information she needed to complete the sale, while she disappeared for 20 minutes at a time supposedly doing different things to “get us out of there”. She was aware of our p | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Reagan C.
We recently purchased a 2024 Volkswagen Atlas from Marco, and I can’t say enough about how exceptional he made the experience! Marco is extremely knowledgeable about the products he sells. He took the time to educate us on every detail of our new Atlas. He went above and beyond to make sure we felt informed, safe, and happy with our | Read Full Review
11/1/2024 12:00:00 AM | DealerRater
★★★★★ Reagan Werner
We recently purchased a 2024 Volkswagen Atlas from Marco, and I can’t say enough about how exceptional he made the experience! Marco is extremely knowledgeable about the products he sells. He took the time to educate us on every detail of our new Atlas. He went above and beyond to make sure we felt informed, safe, and happy with our | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Evelyn Wang
If you need car service, like fixing your car, you need to make appointments, and they will not service you without appointment. And their appointments need to wait one week! | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Nina Jackson
I just purchased my third VW from West Houston VW. This doesn’t even include the family members I’ve sent there. Marco Perez is awesome!! So are Fahmeed, Steve and even the owner Frank makes me feel special!! | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Keith Moore
On September 16, 2024 I accompanied my mother because she had taken her Volkswagen Jetta to get an oil change. She noticed about a week later her vehicle had lost a lot of oil after getting the oil change at West Houston Volkswagen. She took her vehicle back and one of the service guys told her the screw was lose from where they had | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ delrioboys
What a great buying experience I had with my son at West Houston Volkswagen. Marco Perez and his team are a great bunch. I see why Marco has been salesperson of the year so many times. ( I saw all of his trophies on his desk ). He is super informative and took the time to explain everything since my son was buying a car for the first | Read Full Review
9/15/2024 12:00:00 AM | DealerRater
★★★★★ Manuel Del Rio Jr
Came here with my son to come look at cars and SUVs. We had to best buying experience thanks to Marco Perez. He took the time to explain all the different buying options to my son. He was very informative and he also explained all the features. I will definitely recommend this dealership and Marco to my friends. | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ Prevengo
My experience was great. Marco is amazing and the rest of the staff are great too! He found my perfect vehicle and explained everything throughout the entire process! I will definitely make this my dealership of choice. If you're looking for a great vehicle at a great price, West Houston VW is it...can't go wrong here....they have so | Read Full Review
9/5/2024 12:00:00 AM | DealerRater
★★★★★ Sharon Presta
Marco was so easy to work with and delivered exactly what I was looking for! The entire experience was hands down the best from start to finish! | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Tia Simmons M
Had a Volkswagen rental and loved it. Stopped into this location & spoke with Levi. He was incredibly helpful & full of knowledge. He has great experience & cares about the customer’s well being. He was kind & very patient. Answered every one of my questions & had my best interest at heart. He helped in every way that he could. Buyin | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Natalia Castano
| Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Sonji D
I had an excellent experience working with Levi. His customer service was top-notch, and his listening skills made all the difference. He took the time to understand exactly what I needed and went above and beyond to get me the best deal. I couldn't be happier with the service he provided and would highly recommend him to anyone look | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Alexander Boone
Levi was great to work with! He was personable, knowledgeable and not overly “salesy” like some sales agents can sometimes be. He made the process of buying my new car super easy and comfortable. If you’re planning to go to VW Katy, be sure to ask for Levi | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ KumR
????? I had the pleasure of working with Riad, and I must say that his exceptional service went above and beyond my expectations. Riyadh patiently assisted me over a period of four months as I explored my options and made my decision. His dedication and commitment to customer satisfaction were evident throughout the entire process. | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Bryce Davis
I have loved Volkswagen since I first bought my car January 2023 from Stacey. She was kind and extremely helpful. I have been loyal to Volkswagen and gotten my car serviced only by the service department for the 10k and 20k services. When I came in for my services I talked to a guy near the front left of the service department about | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ KumR
????? I had the pleasure of working with Riyadh, and I must say that his exceptional service went above and beyond my expectations. Riyadh patiently assisted me over a period of four months as I explored my options and made my decision. His dedication and commitment to customer satisfaction were evident throughout the entire process | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Tim Suarez
| Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Viaury Marin
Do not buy Volkswagen cars, not even from this dealer. Poor experience of the after-sales service 2 case, my husband took the car yesterday 08.28.24 for a regular inspection and the result was that the car has an electrical problem and they do not know how to fix it, this is ridiculous and unacceptable, we do not want this car anymo | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Sam Yusif
I bought my Vw Atlas last year. Today I took it for the first oil change. Service representative told me that eta for service would be 1:30 mins. After 1:30mins I saw my car still waits in the garage, emergency lights on, nobody near it. I asked them did they finish, they said no yet, they will start soon. I was so nervous and took t | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ J.A.
UPDATE 8/27/24: I went to Volkswagen to speak with Fahmeed in person. After speaking with both him and Adam, Adam advised me to bring in the car. Since then, they have made the necessary repairs. I have had the car back for a few days now, so far so good. It should not have taken me going in to be acknowledged. If everything had | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Ashley Simien
I can't say enough good things about my experience with Levi! After a horrible experience at another dealership, I was hesitant and anxious about purchasing a car. But Levi was patient, kind, and truly listened to my needs. He made the entire process smooth and stress-free. Thanks to him, I found the perfect car, and I couldn't be ha | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Adriana Morrison
I had to have my vehicle serviced and had the pleasure of Chris helping me. He went above and beyond to ensure my inspection was also taken care of! Exceptional care from walking in and out. Thank you! | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Freddy Martinez
Bryan did a great job and was very kind and gently and also knew his job | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ MILAN HART
it would be super cool if parts ever answered the phone. Ever... | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Kari McCullough
**Exceptional Experience with Levi** I recently had the pleasure of working with Levi during my car-buying journey, and I can't say enough about how fantastic the experience was! Levi is a true professional who goes above and beyond for his customers. From the moment I stepped onto the lot, Levi made me feel welcomed and valued. He | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Cynthia Coffield
This dealership was awful. I came in for an oil change and they ran a system inspection. Quoted me $1200 for a fix that should cost $300 so I was going to exchange the vehicle and purchase a new one at full price. While I was talking to the salesperson, who ultimately disappeared and I had to leave to return to work, they continued t | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Carolina Reavis
Buying a car can be stressful but not at West Houston Volkswagen. We had the pleasure of working with Marco Perez. He worked hard with the finance team to get us the car we wanted at the price we wanted. We never felt any pressure or any harassment. If you are looking for a great car at great price, go to West Houston Volkswagen, | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Sony Thomas
Excellent staff and dealership! | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Carlos Nava pacheco
Im just trying to get a part, but the guy from parts answers and hang out, he says immediately that he cant heard nothing, I talk whit other departments and no issues, I called from multiple phones and same. I wont imagine the nightmare of buying a car here and had that issue if I need something, | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Giancarlo Ruiz
Service is subpar, there are internal (amongst themselves) and external (customer follow up) communication issues, and inconsistencies with the diagnosis of my vehicle. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Kevin Green
| Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Vdoll
Marco Perez and the staff are the best! Jeff Newman got us in and out of finance quickly and is always a pleasure to work with. We love our new Jetta and we love West Houston Volkswagen so much we’ve been back six times! | Read Full Review
8/2/2024 12:00:00 AM | DealerRater
★★★★★ R Wheatle
Marco Perez is absolutely the best !! He listened to what we needed and delivered!! Marco is just a great person. Thank you Marco for taking care of us | Read Full Review
7/21/2024 12:00:00 AM | DealerRater
★★★★★ Rauf Merchant
Great customer service | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Diego Araujo
I had an excellent purchasing experience with Edwin and left a 5-star review, recommending this dealer to everyone. However, my experience after the purchase has been very problematic. I've had several issues with the car, and communication with the VW representative is always complicated. Most recently, my car's keyless entry stop | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ J.A.
I will not ever be doing business with West Houston Volkswagen ever again!! It was my first time purchasing a car from them and will be my last! I purchased a used car from them, and initially, their customer service was great. I do understand it was an 'As-Is' cash car, but I believe they cleared the check engine codes before the c | Read Full Review
7/18/2024 12:00:00 AM | Google

of 7