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Payne Mission Volkswagen

★★★★★(139)read reviews

2003 E Interstate Highway 2, Mission, TX 78572

(956) 271-0761 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 8:00 AM - 4:30 PMSun: Closed

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Customer Reviews

★★★★★ Sylvia Rodriguez
Excellent service great salesman and also great service in finance. | Read Full Review
5/6/2025 12:00:00 AM | Google
★★★★★ Freddie Flores
Great service from start to finish | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Suzy Ortiz
Had a lease, and I refinanced my car. Roland helped me with the whole process. Everything was smooth and easy. | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ EG
A couple of months ago I took my passat in for 2 recalls (one being a steering wheel airbag) and I wanted them to check the clock spring as it showed every symptom of it going bad (it was also under warranty). Even after waiting months for my appointment they had my car for 2 days and only did the recalls. They could not program the | Read Full Review
4/27/2025 12:00:00 AM | Google
★★★★★ Joaquín Camarillo
| Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Adriana Herrera
Excelente trato y me dieron hasta la última explicación de todas mis dudas sobre el auto que compre, me encantó todo el personal de buen humor, y super amables siempre....gracias Payne Mission Volkswagen. | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Joe Trevino
I have taken my 2021 VW Atlas for service with Karlo, and have been satisfied with his service. | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Luis Navarro
Nuestra segunda VW Atlas y nuevamente buscamos la ayuda de Ben Flores. Siempre súper amable y tratando de ofrecer la mejor experiencia de compra. Nos vemos en 3 años para la nueva Atlas ?? | Read Full Review
4/22/2025 12:00:00 AM | Google
★★★★★ J K
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4/19/2025 12:00:00 AM | Google
★★★★★ gianna lee
My mom doesn’t know how to write a google review lol but service was so amazing, his recognition needs to be appreciated. First I want to start off by saying how amazing Ben Flores is, not only as a salesman but also as a person. He helped my mom pick out a beautiful 2025 Jetta Volkswagen, with his patience and reassurance my mom lef | Read Full Review
4/19/2025 12:00:00 AM | Google
★★★★★ Johnny Hernandez
Was treated and attended very well. Great service and customer service all around. Salesman broke down every single thing to know about the vehicle. It seems like he knows his stuff. I highly recommend anyone looking for a car. Can be ASU v truck whatever to go by this location.. Ask for JR MARTINEZ. | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ Isabel Garcia
Highly recommended,excellent service over all ,thanks to sales professional Mr.Manny Rincon and supervisor Genaro, the best | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ Nobutseriously
Hands down the worst dealership in Rio Grande! The cars constantly brake down. My car is under 30,000 miles and broke down twice! Getting anything done as far as repairs go, it's like pulling teeth! There is no honesty. Getting an appointment for a check engine light has a wait time of 30 to 45 days. They never have a loaner for cust | Read Full Review
4/14/2025 12:00:00 AM | Google
★★★★★ Hilario Gomez
We are incredibly happy with our 2022 VW Atlas! The entire process from start to finish was smooth and enjoyable. Our salesperson, JR Martinez, was knowledgeable, helpful, and never pressured us. He went above and beyond to ensure that we received precisely what we were seeking. We are immensely grateful for his invaluable assistance | Read Full Review
4/13/2025 12:00:00 AM | Google
★★★★★ Josue Sandoval
Worst customer service, Went to fix my diesel passat After spending 2,300 they didn't fix it, they couldn't figure out. Literally stealing and lying to my face. Names maria from service & Gm Freddie Flores | Read Full Review
4/12/2025 12:00:00 AM | Google
★★★★★ Maria Mares
Bad costumer service.. I left my vw atlas there for a diagnosis.. service rep (Stephanie) said she’d call us for an update but never called.. we called a week and a half later and she didn’t answer… called again today and main lobby receptionist didn’t seem to want to help and transferred me to (Stephanie) but again not answer.. call | Read Full Review
4/8/2025 12:00:00 AM | Google
★★★★★ Terry Johnston
Got my car in quick after a flood. Expect a call Monday to see if it's totaled or not. Thanks for your efforts to help a person from Minnesota out. Much appreciated. | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ jerry palomares
Brought my wife’s atlas to the service department , eddie was super nice and attentive and made the process fast and easy and fixed | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Angelica Saenz
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4/5/2025 12:00:00 AM | Google
★★★★★ michael gonzalez
I went in there with really high hopes of getting a new car, but I was told one thing that the payments would be in the $300 range next thing they tell me it's going to be $700. My car got totaled and I told them that my check would be coming in for the car this week and that I would have roughly about 2,000 to give down. But even wi | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Nobutseriously
These cars are very unreliable. They will break down before 30k miles. Trying to get anything fixed on your car is like pulling teeth regardless of warranty! To make matters worse the technicians (not mechanics) are extremely unqualified to work on these cars. Most of the time when the check engine light comes on and you take it in, | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Maria Alviso
My husband & I bought a Volkswagen vehicle. The best part of our purchase process was the customer service. It was fast, within the span of about 3-4 (actually a typical car purchase process). The dealer was so incredible because he always tried to find the best options for us, in terms of credit score & monthly payment options. The | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Hazel Portal
Eli was my salesman and helped me out, so I was able to take a new vehicle home. I will recommend my friends and family if they looking for a vehicle. The environment very welcoming and overall helpful. | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Blanca Fernandez
Really nice sales man | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Maribel Lopez
Great staff and service, highly recommend it. | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Vanessa Hernandez
I’ve been eyeing the Atlas Cross Sport for a while but wasn’t happy with the customer service and deals at other dealerships. Ben was very helpful and very knowledgeable about these cars. He always had a smile on his face and answered all my questions and concerns. Needless to say, we made the deal in less than an hour. This is great | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Gladys Lara
Took over a week to get my vehicle back, only the recall was fixed. My vehicle has a thunk, brakes are grinding, wipers go off, runs out of oil when we go out of town, and low coolant notification turns on and all they could tell me is that it was normal or that they didn’t find the issues. Very disappointed with the defects, I used | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Priscilla Ibanez
Been dealing with them for years already gotten 5 vehicles with them…can never go wrong with the service they provide & customer service is always impeccable. Highly recommend Payne mission. | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Elias Montemayor
I had some recalls that needed to be done on my VW Beetle. And I just gotta say Stephanie and Elena from the service department are top-notch. They kept me updated and communicated with me on the status of my vehicle every step of the way. And they even made arrangements to have my vehicle ready sooner than expected due to the part a | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Ron Martinez
Ben was very helpful, polite and very knowledgeable. He gave us a lot of tips and tricks about the vehicle we were purchasing. Him and the finance team were able to get us into a vehicle. Overall we had a great experience with him. We really recommend him as your salesman. | Read Full Review
3/23/2025 12:00:00 AM | Google
★★★★★ Brittney Holm
Great and easy | Read Full Review
3/23/2025 12:00:00 AM | Google
★★★★★ Orlando Cantu
| Read Full Review
3/23/2025 12:00:00 AM | Google
★★★★★ Alex Castillo
If I could leave a 0 I would. Save your time and money and go to Brownsville much cleaner and more professional place. Service manager Jorge Gonzales makes false promises and also makes smart alek remarks, as he should be the most professional one there. Advisors also don’t tell you when work is done on your vehicle or ask, so be exp | Read Full Review
3/17/2025 12:00:00 AM | Google
★★★★★ Elvia Guzman
| Read Full Review
3/16/2025 12:00:00 AM | Google
★★★★★ Christopher Reyna
Great experience from the sales person, Adolf Escalera, to the finance, Genaro De Anda, to the manager, Freddy Flores. Great customer service, attentive and working with me to my needs. Definitely go back in the future. | Read Full Review
3/16/2025 12:00:00 AM | Google
★★★★★ Amber Arriaga Salinas
Everyone was so kind and patient. I am very grateful to Rey, the salesman who assisted me. | Read Full Review
3/14/2025 12:00:00 AM | Google
★★★★★ vikas walia
5 stars to Elai Salazar, my sales rep, for making my new car buying smooth and quick. Its a good dealership and the people here are motivated to sell. You can have a new car deal at a good price. At least it worked for me, so thanks to them. | Read Full Review
3/14/2025 12:00:00 AM | Google
★★★★★ Jacqueline Rodriguez
Thank you to Payne family for making me one of your own. Thank you to Charlie and Ben for making my Jeep dreams come true! They made everything simple and easy for me, specially coming in from out of town. I recommend them 100%! | Read Full Review
3/9/2025 12:00:00 AM | Google
★★★★★ Shelley Biemans
Really sweet, helpful employees. Everyone from the phone folks, service desk and mechanics. I was surprised how small and crowded the lot felt as I pulled in on a Saturday morning. One of the entrances was marked for exit only and was still chained shut at 11am. I ended up having to go to an AutoZone to run the check engine code. | Read Full Review
3/8/2025 12:00:00 AM | Google
★★★★★ Delia Reyna
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3/3/2025 12:00:00 AM | Google
★★★★★ robert 54
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2/26/2025 12:00:00 AM | Google
★★★★★ Arturo Mejia
Great customer service, great experience buying a vehicle | Read Full Review
2/26/2025 12:00:00 AM | Google
★★★★★ Ruby García
Jr Martinez is the best salesman you could find out there!!! He will go above and beyond to get you what you ask for!! Thank you so much! Best service!! | Read Full Review
2/23/2025 12:00:00 AM | Google
★★★★★ Jackie Palacios
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2/19/2025 12:00:00 AM | Google
★★★★★ Anai Trevino
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2/10/2025 12:00:00 AM | Google
★★★★★ J. Renard Leather
I was provided with great attention, service, and honesty from Mr. Salazar. He was very aware of the inventory, the specs of various cars, and REALLY took my needs and wants into consideration. This led him to recommend a vehicle that better for me that what I had in mind for myself | Read Full Review
2/5/2025 12:00:00 AM | Google
★★★★★ Daniel Vasquez truckers del valle.
| Read Full Review
2/2/2025 12:00:00 AM | Google
★★★★★ Teresa Revesz
About a year ago, I purchased my car from BEN FLORES at PAYNE MISSION. I am so grateful for his honesty, integrity and for his willingness to help the customer make the best choice without any undue pressure from him. His empathetic and caring manner surely set him apart from others who don't necessarily have the customer's best int | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ Jonathan Rodriguez
| Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ Jesus Garza
Si estas pensando ir a comprar un carro Volkswagen, este no es el lugar indicado para ti. Los vehículos son bonitos, pero todo esta mal ahi. Si estas interesado en comprar, tienes que rogarles a los vendedores que te ayuden, te atienden con una cara (enojados) como si te estuvieran haciendo el favor. Si pasaste este filtro de comp | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ leonel caballero
Great experience shopping for a suv | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ Sandra Zuniga
I am reviewing the service department. First I had to wait 2 months for an appointment, then I am here at 9am and they still have not open, even though I confirmed my appointment yesterday because of the weather! They didn’t even call me to let me know they were opening late! 37 minutes and counting! | Read Full Review
1/21/2025 12:00:00 AM | Google
★★★★★ Maria E
I called Mission, Tx service department Monday, January 20, 2025 to confirm my appointment scheduled for Tuesday, January 21. They even assured me the weather would not affect their service hours. I drove from Rio Grande City, Tx at 6:30 a.m. to be there by 8:00 a.m. as the roads were iced. At 8:00 a.m. a male individual came out to | Read Full Review
1/21/2025 12:00:00 AM | Google
★★★★★ Jorge Gonzalez
Great over all experience,they were extremely busy and still managed to get me in and out in a timely manner | Read Full Review
1/18/2025 12:00:00 AM | Google
★★★★★ Connie Foley
Our sales representative Ben was amazing! He listened to our requests, very patient, and informative! Definitely recommend! Please ask for Ben! We love our Atlas cross sport R line premium | Read Full Review
1/17/2025 12:00:00 AM | Google
★★★★★ Maricela Alvarado
I had a disappointing experience at Payne Volkswagen and Mitsubishi in Mission, Texas. I came in specifically for the 2023 Mitsubishi Eclipse Cross SEL listed online as a new vehicle for $25,235 after discounts, only to discover that the car had 16,000 miles on it and was actually being used as the dealership’s shuttle vehicle. Despi | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Hugh Flavin
Poor Experience, went in with issues with my EPC acceleration, was charged $1200 ($300 for parts $800 for labor) to fix 2 sensors ..got the car back and the problem wasn't fixed car was exact same as before.....NO offer of loaner, wanted to trade in my car sales very unhelpful no real customer service at all....said the could keep l | Read Full Review
1/2/2025 12:00:00 AM | Google
★★★★★ Samuel Elisondo
Seemed up-tight no one greated/ Smiled | Read Full Review
12/30/2024 12:00:00 AM | Google
★★★★★ Hector L. Garcia
| Read Full Review
12/27/2024 12:00:00 AM | Google
★★★★★ Olivia Gorena
My husband and I had such a great experience at Payne Mission today!!!! Thanks to Ben Flores for helping us find the best deal and being so patient with us! Also to Sam, the finance agent that helped us seal the deal! God bless this company! | Read Full Review
12/18/2024 12:00:00 AM | Google
★★★★★ Regenerate Laser MedSpa
I am writing to express my disappointment with the subpar service I received, which resulted in my car being inoperable for three weeks due to a misdiagnosed gas pump issue. After paying for the service, I was informed that the problem actually lay with the battery, resulting in an additional $800 charge. Unfortunately, Manager Carlo | Read Full Review
12/17/2024 12:00:00 AM | Google
★★★★★ Jorge Escobedo
No recomiendo comprar garantias, con la gente nueva que hay en servicio,no te las valen, tu garantia, vale dependiendo del criterio del empleado Que te toque, ni gasten, te dejan esperando para nada. Pero sobretodo te mienten. Tube la mala suerte de visitar servicio para el cambio de una llanta, (jamas tube problema) y ademas de no | Read Full Review
12/17/2024 12:00:00 AM | Google
★★★★★ Rousendh Altamirano
Pésimo servicio .. te dicen un horario con cita te tienen esperando y al último te dicen que no podrá hacerle el servicio a tu coche | Read Full Review
12/15/2024 12:00:00 AM | Google
★★★★★ Rita Reyes
Today we had the best experience while purchasing our 2025 Atlas Cross Sport! Ben Flores helped us find exactly what we were looking for!! He truly listened to every detail that we’re looking for and had plenty of patience with us! Thank you for making our experience so great and awesomely easy. | Read Full Review
11/30/2024 12:00:00 AM | Google
★★★★★ D T
I think they need to stop wasting money silly commercials and start working on fixing or adding on to that dealerships service department and focus on customer service cuz they don't care about the Mitsubishi owners. They sell us a vehicle. They directly told me that they don't cater to Mitsubishi owners. | Read Full Review
11/23/2024 12:00:00 AM | Google
★★★★★ Sandy Olvera
Friendly, Informative, and patient. | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Gloria Annette
Enrique is a good salesman. Very attentive to what you are looking for and accommodating as well. Andres in finance is also very nice and friendly. I felt very welcoming at Payne. I have already purchased 3 vehicles at Payne Mission and will continue making business with them due to their good customer service and friendly staff. | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Rubén Alvarado
The team’s service is highly professional, consistently focused on supporting the client and finding solutions. | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Erika Del Rio
Amazing service from Jonathan Betancourt!! Had no hassle with my trade in! Got the car I wanted and got payment options fast!! Was in and out of finance fast thanks to Andy!! Totally amazing crew at this dealership!! | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Irma Garza
The gentleman at the service desk was courteous and very helpful. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ M M
It took ONE Month to even get an appointment. I took my car in for some repairs and as of next week, my car will have been in at VW Payne Mission for 7 WEEKS. They still haven’t sent all the pending information to the extended warranty. I am going on TWO months without a vehicle. That doesn’t make sense. At this point, there should s | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Sandra López Chapa
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10/30/2024 12:00:00 AM | Google
★★★★★ Izaa Floress
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10/25/2024 12:00:00 AM | Google
★★★★★ Rodrigo Anaya
Still bad service , 3 hours waiting just for a recall infotainment update ( recall) and they couldn’t do it | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Marlyn Pena
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10/17/2024 12:00:00 AM | Google
★★★★★ Izamar Alejo
HORRIBLE CUSTOMER SERVICE! Receptionist just transfers call to whoever just to avoid helping me and doesnt even let me know shes going to transfer. It has happened more than once where im talking and she just transfers my call to a dept that never even picks up my call. I have left over 5 vm in the past 2 weeks and I have yet to h | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Mylee Vargas
Victor the salesman was great and very helpful, I would recommend him to anyone. | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ sidney loredo
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10/6/2024 12:00:00 AM | Google
★★★★★ Gloria Canchola
Friendly service | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ carisma garcia
Enrique was very helpful in finding exactly what I was looking for in a vehicle. I am in love with my new Atlas! Thank you again and I would highly recommend. | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Eric van Domselaar
I like the Tiguan. | Read Full Review
9/29/2024 12:00:00 AM | Google
★★★★★ Moises Contreras
3 wks with vehicle at service shop no update by representative with exception of one time and I got message back. Try contacting multiple times and front desk lady Nicole very polite and helpful and still can get a hold of service team. 3 wks without my vehicle to drive with and no loaner vehicle. No update whatsoever. | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Joel Esquivel
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9/16/2024 12:00:00 AM | Google
★★★★★ Israel Nieto
Got a be 2024 Taos. I wanted something different than a Kia and the dealership helped me navigate the pros and cons of the Taos and Tiguan. It felt good to ask for help and the person knew how to answer in kind. | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ TONY MONCADA
Went to drop of my Atlas for service, i was told that they were booked for the whole month. That i needed it to wait for the service manager to come back from vacation so she could set up my appointment. Business can stop when someone goes on vacation, a dealership should be better prepared. | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Mersi Ana
The MOST UNHELPFUL, bored, uncompassionate receptionist ever to encounter. Don't you all want people to stay Mitsubishi customers? It was so hard to get through to a specialized department. | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Nallely Gamino
Pésimo servicio. Recepción no ayuda en nada. Servicio menos. Y Freddy flores ni se diga. Para que lo quieren si la agencia está toda desordenada. Ni tienen trabajadores. | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Jocelyn Rodriguez
WORST place to buy a vehicle!! DO NOT BUY FROM THEM! Bought my 2022 Volkswagen TAOS on April 21, 2022 and AC has not been working ever since day 1 my vehicle has been in and out of service for at least 6-7 times on these past 2 years....they have not been able to find the issue in all of those times it's been in service. I had an out | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Ken Cha
Very terrible services. VW vehicles. Even though we have on time for services, too much waiting and not good following actions. Just sales cars and no good quality. Many recalls.. | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ kassandra chavez
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8/24/2024 12:00:00 AM | Google
★★★★★ Hec Ava
They checked the engine light on and couldn't find anything wrong with it after waiting for 6 hours ( only 2 mechanics on duty?) .?? Took it home the engine light came back on, so my friend took it to another friend's mechanic and he put onto his computer engine analysis and found a shorting wriring harness and fixed it in less than h | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ V T
Never thought of giving this dealership a second chance since I had bad customer service the first time around.But I'm glad I did. Even though my vehicle was an older model Stephanie took the time in explaining in great detail itemized quote and warranty. She gave me status updates on work being done to vehicle. THANK YOU ST | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ César Mendoza
Muy eficiente el personal | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Araly Cepeda
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8/17/2024 12:00:00 AM | Google
★★★★★ Keyla Barradas
Super helpful when i needed to do my yearly maintenance and really quick too since i went in the morning. | Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ guitarsamurai1
Don't believe the prices they show online. The prices you see online change when you get there in person | Read Full Review
8/11/2024 12:00:00 AM | Google
★★★★★ Judith Ramirez
This place has the WORST customer service in the service department. Took my vehicle in on Monday morning for an oil change and check engine light issue. They took 5 DAYS and it still was not ready. Trying to call and talk to someone took hours and messages went unanswered. I would not recommend this place to even my worst enemy!!! | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Daniel Leal
Very disappointed with the service department, I booked my appointment online for an oil change and a recall that would take 2-4 hours as per the service advisor. Havnt received a call all about when the vehicle would be finished. I called 3-4 times to check the status and some one named Carlos was suppose to call me back. Here we | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Suzy Ortiz
Went for an oil change. Saul was my advisor. He was friendly and very attentive. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Emily Alaniz
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7/31/2024 12:00:00 AM | Google
★★★★★ Eduardo Solis
Outstanding service | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Rena THuerta
He recibido un trato amable, mi vehículo estuvo a tiempo y siempre estuve informada de lo que cubría la garantía. | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Audra Trent
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7/26/2024 12:00:00 AM | Google
★★★★★ Hugo Alanis
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7/24/2024 12:00:00 AM | Google
★★★★★ mary sanchez
I made an appointment and they were very prompt. Service attendant was very polite and attentive. | Read Full Review
7/24/2024 12:00:00 AM | Google
★★★★★ Cassi
I took my VW Jetta here for a recall, that I was not made aware of at all, and it was fixed that same day. I was told the recall was connected to the EPC light and engine light. Very next day and day after both lights came back on. I called immediately and got my car in on Monday June 24 as instructed. I was under the impression that | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Kimo Gonzalez
The sales team is great and they will help. Their service team needs some improvement. Primarily on returning calls after they have not given you answers about your vehicle for more than two weeks. If you are taking your car for service make sure you have an alternate means of transportation. | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Marylou Bautista
Great service always provided to me by Stephanie. Oil changes are always easy with her and the talk is always nice will keep coming back here because of her. THANK YOU! | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ k barr
Left car on June 10th after having to go in person because no one was picking up at service. Was told most of the mechanics have quit so they only had ONE. They had to close online appointments because they were so backed up with cars. Took my car in for an issue with my fuel injector harness. Once they “squeezed” me in on June 25th | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Alejandra Sanchez
If you are thinking coming to this dealership DONT! Save your time and just go somewhere else. They will only make time to sell but when you need service they’ll never give you an appointment neither take your calls. Then you show up and they tell you you need to call to make an appointment, after owning different car brands this dea | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Gladys Sanchez
Eliazar Salazar is your go to guy for an efficient and straightforward car purchase. His professionalism and attentiveness made the experience of purchasing a vehicle such a delight. Can definitely understand why he's been salesman of the year for more than 10+ years. Wonderful experience and wonderful service on his behalf. | Read Full Review
7/5/2024 12:00:00 AM | Google
★★★★★ Karina Sandoval
Rude staff with no patience for their customers. If you have any questions do not bother asking , their salesmen get bothered and will have no issue letting you know. All and all, ignorant and have zero customer service skills . | Read Full Review
7/5/2024 12:00:00 AM | Google
★★★★★ Gary Garcia
Nobody answers the phone in the service department. Called the main desk and all the girl said was I can take you number and have someone call you back, that was 2 hours ago | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ Sergio Gutierrez Jr.
I would not recommend anyone buy a car from this dealership. I bought a vw in September of 2023 and asked for copies of all the paperwork I signed and was told I would be sent an email. Fast forward nearly a year, but I still haven't gotten paperwork. I've tried scheduling an oli change, but all I get is an answering machine that dir | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Victor Flores
Went to buy some parts for my 2013 passat and Mr. Jose Velasquez treat me and help me in any possible way he could. Very professional person that treat his customers as family. I give this person a 10+ | Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Blanca Martinez
Horrible service. I called several times for an appointment and they never returned the call. Then I called to get someone to pick me up so I could pick up my vehicle and they never answered. When I got someone to ask if they could send someone to pick me up they said the person in charge left at 3:00 pm! Now I am looking for someone | Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Karla Salinas
Terrible servicio al cliente! No hay interés en atender al cliente! Un mes esperando una cita para que me dijeran que la cita nunca se confirmó. Nunca contestan los teléfonos. Ni resuelven cuando uno va a la oficina de servicios. Dan muy mala cara para ser parte de Volkswagen!! | Read Full Review
6/25/2024 12:00:00 AM | Google
★★★★★ Gerardo Aradillas
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6/15/2024 12:00:00 AM | Google
★★★★★ Gustavo Rivera
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6/14/2024 12:00:00 AM | Google
★★★★★ Adrian Lopez
They don’t know how to answer the phone. | Read Full Review
6/10/2024 12:00:00 AM | Google
★★★★★ Yizza Rodriguez
The worse experience ever! If any wants an experience where they wish to know how incompetent people work, please visit this place! | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ M Escobedo
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6/3/2024 12:00:00 AM | Google
★★★★★ Celso Tumulak
I got an appointment for a software update for my Outlander 1 month ahead of time. When I got there at 8 in the morning for my appointment, the service coordinator told me they cannot service my vehicle because the Tech is in training. Imagine my disappointment. I took a day off from work and hear this, they texted me 1 day before to | Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ Iliana Cantu
Stopped by without an appointment as an emergency because I needed a tire lock removed, even though it’s not standard, Jorge was able to help me and checked if they had the key for my specific vehicle. They really went above and beyond with service and I’m so grateful as I wouldn’t have been able to get my tire serviced anytime soon | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Gabriele Zamora
Good luck getting help by phone! My registration was messed up after purchasing, and the salesman said it was no big deal when my husband called. Um. No, It is legal documentation, and it should be correct to the T! Have yet to get ahold of anyone or receive a call back so they can fix it. | Read Full Review
5/28/2024 12:00:00 AM | Google
★★★★★ Marcos Sanchez
I went to pick up my wife’s vehicle from shop and i noticed it had all this dust like if they left outside with the windows open. It took 2 weeks to get a thermostat to be replaced and I just bought in November. Also, I noticed that the vehicle is low in oil when it wasn’t saying that before and also I feel it a bit sluggish on the g | Read Full Review
5/26/2024 12:00:00 AM | Google
★★★★★ Abigail Sanchez
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5/24/2024 12:00:00 AM | Google
★★★★★ Daniela Luna
Took my vehicle in for service, service advices were great and pleasant. Even though it took a few days, I was given a detailed explanation on what was done to it. The technician Angel was very friendly and explained everything he was doing to my car. Would definitely go back! | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ R N
Everyone was friendly and professional. Joshua Pena and John Castillo were very considerate and impeccable with their presentation and demeanor and should be commended and both rewarded with any bonus and promotion available. Highly recommend to purchase a vehicle. | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ melanie lambrecht
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5/23/2024 12:00:00 AM | Google
★★★★★ Arturo Gris
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5/21/2024 12:00:00 AM | Google
★★★★★ Sergio Montelongo
Support and service provided by Enrique was great. Thx | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Anna Martinez
Eli the sales manager was so sweet and super helpful, i definitely recommend payne VW. Thank you so much Eli. | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Kwan Lee Zapata
When I first arrived I was told I needed to make appointment and that the wait would be a month. Instead of asking what I was there for, none less I got my battery replaced and got a order in for a new headlight. | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ David Ortiz
Truck was taken care of | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Jose Villarreal
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5/13/2024 12:00:00 AM | Google
★★★★★ Jian Jing (Jim)
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5/9/2024 12:00:00 AM | Google
★★★★★ Sergio Garza
Kind and helpful personnel. | Read Full Review
5/9/2024 12:00:00 AM | Google
★★★★★ Paulino Ramirez
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5/9/2024 12:00:00 AM | Google

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