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Onion Creek Volkswagen

Onion Creek Volkswagen

★★★★★(335)read reviews
10812 I-35 South, Austin, TX 78748
(512) 354-4402 Ask About Our Service Specials!
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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 4:00 PMSun: Closed
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Customer Reviews

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  • ★★★★★ Rachel Schwartz
    Sara was so sweet and communicative! They serviced my car and got me out of there at the time expected. 4 stars just because selfishly I wish getting my car serviced at the dealership wasn’t so expensive, and it would amazing if they had the shuttle on Saturdays or more comfortable seating/ lounge areas for those couple hour long wa | Read Full Review
    4/19/2026 12:00:00 AM | Google
  • ★★★★★ Andrew Marder
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    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Joseph Bishaw
    Christian Juarez got the exact vehicle I was looking for. He was professional and knowledgeable about the buying process. The financial department got the very best deal that was available for me. This is our families 4th purchase thru Onion Creek Volkswagen. They are the very best in the Austin area. | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Deer Run
    I don’t usually leave reviews, but this situation deserves to be shared. I took my 2015 VW Jetta to the Volkswagen dealership in Longview, Texas for a turbo replacement. I paid around $5,000 for the repair. After getting my car back, the turbo they installed failed in just 211 miles, which ended up destroying the engine. From there, | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ Cynthia
    Everyone was super helpful over the phone and the service rep I worked with Anna got us in and helped replace our tire same day with the road protection coverage. The shuttle was very clean and nice, I was almost convinced to get the van! | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Ramon Arizpe jr
    Great promptly service and wonderful advisor Sara. | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Jose Tejada
    We had an excellent experience at Onion creek Volkswagen. Christian Juarez helped us purchase our first Taos and the entire process was smooth and professional. Christian was honest, knowledgeable, and very helpful. Made sure everything was handled correctly. My Guy | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Jerel Smith
    I recently purchased a brand-new vehicle and have unfortunately experienced multiple issues since taking delivery. The push-to-start feature has not been functioning properly, the display screen intermittently goes black, and the mobile app connectivity has been unreliable. Given that the vehicle was new at the time of purchase, thes | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Christopher Gunderson
    Joseph is a star ??, and got me outta there ahead of schedule. Thanks again. Bought my VW there, never gone anywhere else since. | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Amr Mostafa
    Joseph was extremely helpful & courteous. Walking me through every step of the way and making sure I’m taken care of! | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Becky Anguiano
    I always, always continue to get great service from Onion Creek Volkswagen dealership. | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ lydia perez
    | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ lindsay utterback
    Had a wonderful experience. The two Oscar's were lovely and so kind. Oscar the sales representative and Oscar the financial representative. Two thumbs up. Really recommend this dealship. Thank you! Our 16 year old daughter is going to love her new Tiguan. | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Jose Castillo
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    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Chris Schroeder
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    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Kati Monier
    My man Alan and Phil, were beyond welcoming, accommodating, and went to the limit to get my Atlas in my price range. This is my 5th VW. I love them, but Alan for sure made buying this car fun, not annoying. Go see him! | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Alfonso Estrada
    I got a used car. Excellent service and attention from the staff, but the process at the end was exhausting, very long and slow and they charge a lot for additional interior/exterior/windshield protection which are not worth the price and no option to not get it, they also try to push hard on additional warranty packages that will ad | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Rick Jones
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    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Gabrielle Sanders
    Sara was so amazing. This was my second time coming here and she made the process so much easier. | Read Full Review
    4/8/2026 12:00:00 AM | Google
  • ★★★★★ MARY BURGSTRUM
    Onion creel VW has had my car for 9 days for a repair that takes 4 hours and the parts were in stock. On day 9 it's ready but they won't give me my car today because there negotiating with Geico. But if I want to pay myself I can have my car today. First 7 days no phone calls no text from my service rep. | Read Full Review
    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Quinn Carlson
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    4/8/2026 12:00:00 AM | Google
  • ★★★★★ Leonela Hernandez
    went it for an oil change and ended up getting my brakes replaced as well but i’m fine with it. they have payment options which i thought was really helpful. daniel did great checking up on me as i waited, the coffee was good and the rest of the staff i interacted with were really friendly. 5/5 for sure! | Read Full Review
    4/7/2026 12:00:00 AM | Google
  • ★★★★★ Karla Quintana
    Enjoyed my experience at this dealer. Joseph was amazing and Thomas was a great sales manager too. Would recommend!! | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ Mark Drasar
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    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Joanna Chambers
    Very easy stress free experience, Christian was are Salas guy he followed through with honesty and integrity witch says a whole lot these days and I Love Love my new Volkswagen ?? | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Ralph Shires
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    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Gina Dell Uomo
    Great Dealership. From Sales to Service the entire team here is top notch. | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ David Rodriguez
    Just got a new 2024 Tiguan from Phil and Christian real smooth process and they were friendly and helpful the whole time didn’t make me feel like I was pressured to do anything just nice genuine people! | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Jessie Durand
    I purchased a 2020 Volkswagen Tiguan from Onion Creek VW in November 2025. Within two months and fewer than 1,000 miles of ownership, the vehicle experienced a complete and catastrophic electrical failure. What followed has been one of the worst customer experiences of my life. The problems started immediately after purchase. When I | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Jonathan Sikora
    Glad I no longer own a VW in the area | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Bonita Allen
    Great place to buy a new vehicle, salesperson was on point and finance works miracles! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Abby Pilgreen-Sicignano
    Stephanie and Joseph are always so welcoming and informative! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Adrian Robledo
    I really like Volkswagen overall and haven’t experienced any major issues. However, the communication at this particular dealership has been disappointing. I understand that unexpected situations can come up, but being left without updates on my vehicle is frustrating. My calls are often transferred and end up in a general directory, | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Jesus Guillermo Acosta Corral
    Estuvo muy bien | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Christopher Wredberg
    Staff was incredibly courteous and accommodating. Service performed quickly even with approved additional recommended service. Definitely recommend. | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ NIc Han
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    3/27/2026 12:00:00 AM | Google
  • ★★★★★ Sead Suskic
    Sara is a great specialist and made the visit as smooth as possible. | Read Full Review
    3/27/2026 12:00:00 AM | Google
  • ★★★★★ Josh Willie
    Absolute worst dealership I have been to by far in terms of service and meeting the standard. I had an appointment booked for my VW GTI- second time in 6 months after issues persisted- The lady checking me in stated that my car sounded perfect and it should be good. LOL why would I be here then. Anyways they are poor at communicating | Read Full Review
    3/27/2026 12:00:00 AM | Google
  • ★★★★★ Jenny Ruede
    I love onion creek vw, this is my 6th vw, all the staff is over and beyond keep all the great work ocvw??Customer for life | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Gloria Ugalde
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    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Gerald Briggs
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    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Christine Carlson
    They did the items we asked for Replaced some things we maybe didn’t really need Very disappointed they could not resolve all of the dashboard lights and said I will need to return another day for that. | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ xian
    After five years of placing my trust in Volkswagen, the new car I purchased here this year has caused me to completely lose faith in both this dealership and the brand itself. The quality of their maintenance services—combined with their deceptive sales tactics—has finally compelled me to bid farewell to Volkswagen once and for all. | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Scott Miller
    The work that they did on my car was exceptional like always. The only reason I deducted a star was they didn’t wash my car when my invoice says they did. There was some grease on my armrest and some dirt/grease on my driver‘s side floorboard but the best thing was they gave me a $200 credit for friends and family , which was unexpec | Read Full Review
    3/24/2026 12:00:00 AM | Google
  • ★★★★★ HAZEL CUEVAS
    Customer service was great, sales people were very helpful and friendly but it took a long time for the financing person to go through the process. He didn’t try hard enough to help me get a low interest rate despite my almost perfect credit score. | Read Full Review
    3/24/2026 12:00:00 AM | Google
  • ★★★★★ Hannah Torres
    My boyfriend and I recently had the pleasure of working with Joseph at Onion Creek Volkswagen to purchase a 2025 Volkswagen Tiguan. We were so well taken care of throughout the entire process! Joseph was quick to respond, knowledgable and kind. We were able to get exactly what we wanted quickly and for a price that works for our budg | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Christopher Reza
    Les doy 5 estrellas por el buen trato y la amabilidad con la que me atendieron ( Alan, Vanessa y Diego) ;por siempre buscar la manera de ayudar al cliente para conseguir el auto que uno busca y necesita | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Gabriel K
    I scheduled an appointment a few days in advance to see a 2020 Tiguan and even confirmed it the same morning. I drove about an hour to the dealership expecting a smooth and professional experience. When I arrived, the salesperson I had the appointment with was unavailable, and I was handed off to another associate who had little to | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Jonetta Carter
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    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Nobu Niarchos
    The staff were nice and the system was cool. I liked that I could see the status of my car. The issue is that they told me that my car is ready for pickup, but they NEVER specified that it can only be picked up during service hours. Literally all the text said was “your car is ready for pick up.” Well, I drove down and wasted an hou | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Karina Castillo
    | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Antonio Herrera
    Wouldn’t recommend this dealership to my worst enemy. Worst car buying experience in my life. Management and sales people are clueless and rude, me and my wife ended up walking out and buying a car at the Vanguard Austin VW instead. | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Lauren Kurtz
    Great service center ! Communicative , and Stephanie was very help and lovely to work with | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Mariana Chavez
    I’ve been a VW customer for years and experiences like the one today are the ones that keep me coming back. Came in to get service on my car. Ana was awesome, she’s either new or I just hadn’t seen her before but she has great customer service! They had like 3 other cars in before mine but they were fast and took care of us real quic | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Ariana Longoria
    Ghosted me after I told them what day I was able to come in then asked if the car sold since I got a notification from carfax that it did and still no answer. Guess they don’t want to try and send over other cars to see if I’m interested in them or work with me. | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Tania De Leon
    No good service at all then can help can never give a good answer and they’re I do not recommend to buy any vehicles from this place | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Barbara Zeigler
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    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Beth Nielsen
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    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Shelley Floyd
    Sarah in service is great to work with and very communicative. Thank you! | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Dave Connell
    Elise and Gavin are the bees knees | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Portia Gottschall
    Untrustworthy with zero integrity. They will tell you lies, waste your time, and bait and switch you. Don’t bother shopping here. Almost anywhere else is better. | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Joseph Veth
    Stephanie was a great help navigating my warranty and getting my wheel and tire replaced with it! | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Peter Lew
    It was great doing business with Joseph on the sales team. As a first time car purchaser and a somewhat rusty driver, I felt comfortable and unrushed going on the test drive and also inspecting the vehicle. He was very knowledgeable about the vehicle and throughout the process. We were able to settle on a price that I came in believ | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Erin Morper
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    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Shanika Cornelius
    What an AMAZING experience! After unfortunately having a bad experience with another Volkswagen dealership, Brandon completely turned things around for us. He truly listened to what we needed, made sure we were taken care of, and never made us feel pressured. I was so excited to find out that I was actually Brandon’s first sale at th | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Houston Fuentes
    Brandon was an amazing associate to work with I highly recommend going to him for any and all questions or concerns when shopping at OVC | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Luis Eduardo Puente Luna
    Thank you. | Read Full Review
    3/8/2026 12:00:00 AM | Google
  • ★★★★★ Karl Haas
    Thanks for doing an effecient job with the maintenance of my Beetle. Quick, easy appointnent. | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ George Reyes
    Liked all the comps. | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Macey Kay
    Ana was very helpful and did a wonderful job at following up with me throughout the stressful process of not having my car while being serviced. Would definitely recommend if you're able to work with her! | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Ismael Peña
    Came in looking for a pre owned Toyota 4Runner that was in stock. Brandon the sales man took me in and made the experience comfortable and easy to where it wasn’t stressful on deciding to buy the car. I am very happy with my 4Runner. If there’s another car in the lot I’m interested in I would definitely ask for Brandon again to seal | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Rebecca Ochoa
    Stephanie was friendly and courteous. I got an oil change and they check everything else, which I appreciate. Also got a free car wash. | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Esley Marie Anthony
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    3/5/2026 12:00:00 AM | Google
  • ★★★★★ John Shelor
    Horrible slow customer service. No chance in hell of getting loaner. Atlas has 50K miles and been in for 6 warranty fixes. I wouldn’t recommend this car to an enemy! | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Hayden Johnson
    Poor Follow-Up After Damaging My Car On 12/4/25, I brought my Volkswagen Jetta into Onion Creek Volkswagen because of a check engine light. They addressed a warranty issue and replaced the brake pads. The total cost of the visit was $878.10. On 12/5/25, I picked up my car. That evening while getting gas, I noticed that the gas cap | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Angie Thomas
    I’m extremely disappointed with the lack of communication and customer service. I have been calling repeatedly for weeks trying to get information about a service that I already paid for, and no one has been able to help me. Each time I call, I’m transferred through multiple people and departments with no resolution. I was told that | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Sean Underdue
    Disappointed with the amount of time it takes for a technician to actually see and diagnose the vehicle. My vehicle was dropped off Monday. A service tech did not see it until Wednesday, but didn’t actually update notes until Thursday and then we received a call on Friday. | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ adely Olvera
    Muy buen servicio ! Que si lo recomiendo si ??si eso personal es muy amable los servicios son excelentes y el Sr Oscar sin palabras un excelente servicio y vendedor mis respetos. Y muy agradecida por todo su apoyo | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ C W
    I recently purchased a vehicle from Onion Creek Volkswagen dealership and had the pleasure of working with Phil. From start to finish, my experience was top-notch. Phil was very professional and incredibly respectful of my time and preferences throughout the entire process. Phil made the experience all about the customer. He was know | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Vangie Reilly
    People check everything when they say they are servicing your vehicles.. Do it with them before you leave the car lot. | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Tim Adeleye
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    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Andria Detaille
    After speaking with two other dealerships in the Austin area, my salesperson Thomas, was not only the one who was able to work with me to get the best deal, but he was the most courteous, sincere and non-pushy salesperson I’ve ever dealt with during a car buying experience. We did most of the deal over text and he was extremely respo | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ jose chavez
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    2/26/2026 12:00:00 AM | Google
  • ★★★★★ John Shelor
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    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Melinda Parish-Miller
    Sara made my experience seamless. She answered my calls and kept me informed about the repairs, and when problems with picking up my car came up, she was understanding and made a difficult process simple. The mechanics obviously did their jobs, but I didn’t speak with them. Sara is an excellent spokesperson for Onion Creek VW. | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Laura Anne Thiele
    Such a wonderful car buying experience! I recommend working with Oscar | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Emmett Irby
    Efficient as always and great service! Great personal providing the service! | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Shelby Hruska
    Such a good experience from the second I walked through the door! Thomas was great and so helpful, would recommend for sure. Good vibes good energy good music too. A+ | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Rob Bigsby
    I brought in our 2015 Passat TDI to have them diagnose an error message that was appearing intermittently on the dashboard. I was told the service department was running 2-3 days late but they hoped to get to it by Friday- 3 days later. Thursday afternoon I got a call telling me not only had they looked at it, they had discovered | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Clara Spann
    I'm leaving you a 1 star review for sending actual garbage through the mail as advertising. I'm not sure what about adding more plastic nonsense to landfills would make me purchase a car from anyone | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Mark Berg
    This dealership is the best. Our salesperson, is the funniest, most informative, and most professional salesperson ever! Thanks so much Phil!! | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Susanne Thau
    Stephanie is super attentive and provides the best service. | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Belinda Pena
    Always a pleasant experience | Read Full Review
    2/22/2026 12:00:00 AM | Google
  • ★★★★★ Lance Lavigne
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    2/21/2026 12:00:00 AM | Google
  • ★★★★★ Adriana Perkins
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    2/21/2026 12:00:00 AM | Google
  • ★★★★★ Ross Lewis
    Excellent from start to finish | Read Full Review
    2/18/2026 12:00:00 AM | Google
  • ★★★★★ Sandi Rivera
    Great service and communication.Sara was extremely professional. | Read Full Review
    2/17/2026 12:00:00 AM | Google
  • ★★★★★ Eric Rodriguez
    I've been coming here for years and usually have a good experience. The few less than good experiences have always been resolved with time and patience. My latest experience here was excellent! My service advisor was Sara and she does an exceptional job of listening to the issue, setting expectations, and providing timely updates. I | Read Full Review
    2/14/2026 12:00:00 AM | Google
  • ★★★★★ Dayne Rodriguez
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    2/14/2026 12:00:00 AM | Google
  • ★★★★★ J. Fermin Valdes
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    2/14/2026 12:00:00 AM | Google
  • ★★★★★ Ray Hassen
    VERY UNHAPPY If I could give them a zero rating I would. Do not buy from these people. They do not keep their promises and falsely inform you about their services. We live about 36 miles from Onion Creek VW. That trip through rush hour traffic takes us about 1 hr. We bought an auto there and then purchased an extended warranty fr | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Jessica Lyon
    Oscar in sales is a great guy. I had a great experience with him at VW in South Austin. Thank you for helping me ?? | Read Full Review
    2/10/2026 12:00:00 AM | Google
  • ★★★★★ Allison Kittel
    Everyone was extremely friendly and professional from beginning to end. Highly recommend. | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Nick Luna
    Fast and friendly | Read Full Review
    2/9/2026 12:00:00 AM | Google
  • ★★★★★ Craig Pauler
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    2/7/2026 12:00:00 AM | Google
  • ★★★★★ Jason Vogen
    Had a super easy time making a deal. My new car was priced right, and they were more than fair with my trade. Daniel made the paperwork easy, and Andrii in the finance dept made sure I understood what I was getting into. The whole staff was friendly and helpful. | Read Full Review
    2/7/2026 12:00:00 AM | Google
  • ★★★★★ Nicole Cutrone
    Had a great experience with Joseph upgrading to an Atlas. This is my 4th Volkswagen and my favorite sales person so far! | Read Full Review
    2/7/2026 12:00:00 AM | Google
  • ★★★★★ Brenda Guillen
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    2/7/2026 12:00:00 AM | Google
  • ★★★★★ Hans J
    Joseph was great to work with - knowledgeable and attentive, willing to discuss both pros and cons to the options I was considering, friendly and professional. And the Volkswagen ID.Buzz I drove home with on Monday was perfectly detailed and nothing short of superb! If you want to buy a car here, especially with Joseph, you are going | Read Full Review
    2/7/2026 12:00:00 AM | Google
  • ★★★★★ julio silva
    READ BEFORE YOU PURCHASE CASH CAR. CHECK EVERYTHING. THE ENGINE, GET REPORTS OF WHEN REPAIRS WERE DONE, HAVE SOMEONE PROFESSIONAL INSPECT IT. IT IS WORTH IT. Bc It cost me close to $2500 in repairs right after I got the car. ASK FOR A WARRANTY or a 30 DAY TRIAL since mine gave up in about 3 weeks. Don't do the mistakes I did. I tak | Read Full Review
    2/7/2026 12:00:00 AM | Google
  • ★★★★★ Shiver
    I brought my vehicle to this Volkswagen dealership for a diagnostic inspection. After declining the repairs due to cost, I picked up my car and drove it to another shop. Shortly after leaving, my vehicle began leaking oil heavily and running poorly. The second mechanic inspected the car and found that the timing chain tensioner cove | Read Full Review
    2/7/2026 12:00:00 AM | Google
  • ★★★★★ joanna villarreal
    They never disappoint | Read Full Review
    2/3/2026 12:00:00 AM | Google
  • ★★★★★ Mike
    Just leased a 2026 Tiguan from OCVW --- couldn't be happier with the overall process. The highlight of working with OCVW was working Phil Welch. Phil is one of the nicest guys you'll ever meet. It was truly a PLEASURE to work with him. If you're in the market for a new or used car, call Phil -- he will take care of you!! | Read Full Review
    2/2/2026 12:00:00 AM | Google
  • ★★★★★ Lyndon Walker
    Great service advisor. Excellent technicians. I'm pleased | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Tyler Hoff
    RUN AWAY AND DO NOT GO HERE!!!! If Hell opened a dealership, this would be the place. If you want to own a nightmare vehicle and then have a repair shop that not only makes the car worse but also damages your car, be sure to buy your car here. I've had the pleasure of buying a brand new VW here, to have it sit at their shop for over | Read Full Review
    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Jessie Durand
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    1/31/2026 12:00:00 AM | Google
  • ★★★★★ Melissa Sanchez
    Phil was an amazing car salesman. He worked with us and made sure we got the car we wanted and he was so polite He's the best. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Mercedes Guerrero Hernandez
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Gersain Ortega
    El proceso fuel muy facil con vendedor y financiamento sin precion ,grasias oscar | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Anne Thompson
    Faster than eta given. Service manager was nice | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Alen Salazar
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Jason Meurer
    I stopped just to look at a type of car to save myself a drive to San Antonio and met Phil. He was super patient and let me just look around and answer my questions knowing that I had plans to go somewhere else the next day. He showed some cars that were comparable but didn’t pressure me. He just asked to keep him in mind if things d | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ D C
    My husband and I recently popped into this location to grab something for our vehicle not thinking we’d be walking out with a new one. Thank you Joseph and team for getting us into our new Atlas. Joseph made the process so smooth and efficient…it felt like we weren’t even there long. The communication and the entire staff always mad | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Naomi Bonaiti
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Micaela Trevino
    Joseph and Adrian went above and beyond to help my mother secure a new SUV. Their professionalism and personal attention made all the difference. Highly recommend this location, exceptional service from start to finish! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Kristy Greene
    I really love this dealership. I've bought 2 GTIs here (first one got totaled) and felt well supported for each purchase. My sales rep was Joseph for this last purchase, and he was so kind, thoughtful, and easy to work with. Highly recommend. The finance manager I worked with was also very professional, kind, easy to work with, and a | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Phil
    Straightforward individuals who delivered beyond my expectations. Stephanie kept me informed and cleared my questions right away. ?? The tech who ran the diagnostic was clear and effective with explaining my vehicle's issue. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ loryn eaves
    I had an amazing experience buying my car thanks to Thomas at the Volkswagen dealership. He was knowledgeable, friendly, and made the entire process smooth and stress-free. Thomas took the time to answer all my questions and made sure I felt confident in my purchase. I highly recommend asking for Thomas if you’re in the market for a | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Jay Kirkland
    Joseph Talley is possibly the most customer focused service leader I have experienced in my 40+ years of driving. He was able to answer all of my questions and accommodate my schedule etc. I would recommend onion creek bw because of his professionalism. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Vincent M.
    A smooth and quick completion of service. Sara was awesome with communication and very helpful with making sure everything was completed. ?? | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ DeeDee Skidmore
    I went with my granddaughter to buy her car. Thomas was very knowledgeable and friendly and was a pleasure to work with. Now I am considering buying a Volkswagen and will definitely request to work with Thomas. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Alianna Brown
    Our experience here was 10/10 everyone was so nice. We did a lot of things over the phone ahead of time because we were coming from out of town so we were pretty much in and out. We’re grateful to have stumbled upon this car and are even more grateful to the Onion Creek family. Thank you all again! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Marta Pugh-Westlyn
    I had an appointment for maintenance at OCVW and everything went smoothly and positively. I initially met the person, Sara, who took care of me thru the experience and she explained everything thoroughly, kept me informed throughout the time that my car was being serviced and answered all my questions. Everything was on time and as | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ CHRISTOPHER PEREZ
    Adrian was my Service Advisor today, he saw me promptly at my scheduled appointment time and finished my service at the timeframe given. Will see Adrian for future service appointments, Thanks! | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Erica Trevino
    Excellent service good communication over very good experience | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Kristie Castro
    Everyone was super nice and friendly. When we got there we were met with a salesman right away and he helped us out and even though I wanted to see many vehicles he had a smile and helped us out. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Mathew Todd
    Great experience! Ally was awesome and the process was painless. My best car buying experience from a dealership. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Michael Allen
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Deborah
    Everyone very professional and nice. I have never owned a Volkswagen I feel I will love it. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Ash
    If I could rate them more stars I would. My situation was not ideal for most dealers at all. I knew the chance I was taking walking into Volkswagen Onion Creek. I had been texting with a salesman’s Joseph, regarding my situation and everything. Joseph was the kindest most patient soul. He worked with me every step of the way, kept me | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Amanda Reichle
    I came in for my first service check, got right in at my appointment time and greeted as usual, with very friendly staff. I was told my approximate expected wait time, which they were true to estimation. My car was reviewed and checked over thoroughly and I appreciate the video of the actual inspection back in the bay so I can view w | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ norma garza
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Emily Collins
    I’ve only used Onion Creek VW for my routine oil changes (included with my warranty). So far, so good. They’re punctual and careful with my car. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Carlo Fletes
    Hands down best car buying experience I’ve ever had. Initially spoke with Ally about some options we had for a new car, on the way down to the dealership our current car over heated. Ally arranged for someone from the dealership to pick me and my wife up from our house to make sure we were able to get a new car. We arrived late on Fr | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Evelyn Benitez
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Ryan Sanders
    Fantastic experience at Onion Creek Volkswagen. My wife, son, and I drove in from out of town to buy an Atlas Peak Edition, and the entire team was welcoming and incredibly helpful. They handled as much as possible remotely, making the in-person visit quick, smooth, and stress-free so we could get back on the road fast. Highly recomm | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Raynia Sherman
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Patricio Rubio
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Orlando Castro Motolinia
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Jeff
    Joseph was great. Staff worked hard to make us happy. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ John Porterfield
    Love the friendliness and professionalism every time. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Christine Klamm
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Jesus Borrego
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ vignesh kumar
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    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Brandon Forster
    Just an absolutely miserable dealer that exists because there aren't any other dealers between San Antonio and north Austin. Do not ever bother to come here without an appointment. They make a big deal about how they take walk-ins, which is literally true, but every time I call someone in the BDC who talks me out of making an appoin | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ James Moreau
    1/7:26… VW service /repair visit UPSELL..UPSELL..UPSELL.. I will no longer use this dealership.. end of review | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Tane West
    Had my car for 5 days for minor fixes, the worst part was the non communication, other than the diagnostic video via text. Don't go to this service department, support a local mechanic, they'll be cheaper and faster. | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Matthew Grooms
    Service dept is a joke. Communication is poor to non-existent. The customer website is down more than it's up and they refuse to even give you the status of your vehicle unless you talk to the one and only service representative who is assigned to you. Go somewhere else. Follow up: Not 24 hours after I got my car back from service, | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ Chandra Washington
    Initially, I had my battery replaced. But because my service representative could not be readily available for me because of a personal emergency, I was not able to get access to my vehicle until the following Monday, and I brought it in on a Thursday. No follow up; had to call to get updates and I couldn’t get a complimentary ride t | Read Full Review
    1/28/2026 12:00:00 AM | Google
  • ★★★★★ MarcCatalina Pérez
    Solid experience with VW Onion Creek. Service Advisor Adrian took care of me from start to finish. He listened to me, set expectations and followed through with updates until I drove away. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Andrea H
    I love VW at Onion Creek. Everyone it’s extremely knowledgeable, professional and polite. Thank you guys so much for always providing great service to me and my daughter | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Joshua Mutz
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    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Smith
    I worked with Scott. He worked with my busy schedule and got most everything done through text. He’s patient, transparent and easy to work with. I would definitely purchase here again | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ joel ferg
    Sara was my servicer when I took in my car for its routine maintenance, and she was awesome!! Took care of things quickly and efficiently and was super nice and open about everything that was going on. Very very happy with my experience! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Ciara Charles
    I had a really great experience this past Monday when I went in to get a replacement key fob. The technician that took care of me was wonderful! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Katelyn Ray
    Beyond the best customer service! I called a couple hours before and spoke with Annah about two vehicles I was interested in that I had seen online. When we arrived, she had them both parked in the front and ready to test drive. She had taken both and washed them and got them touched up perfectly. I ended up buying from them. Best ex | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Peyton Gallagher
    Sara in the service department was great to work with. I was having issues with my brand new 2025 Volkswagen and she was very accommodating and helpful. The communication was great back-and-forth and she was able to help me out with my car! Definitely will be back to this location for further service needs | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Tee Burns
    Sales Rep Joseph R is the best!! I was in and out!! You need a vehicle, get at this guy ASAP!! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Richard James
    Very professional treat you like a person not a number and ahli was very helpful | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Dohee Shin
    Thanks for all the services. I highly recommend Stephanie as a advisor. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Rodriguez
    Today I purchased a new car and the service and hospitality I received from this dealership was exceptional. Joseph was great at explaining the process and very patient with us in deciding what vehicle would suit our needs best. Everyone was welcoming and made you feel at ease -shoutout to the finance manager Adrian for being attenti | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Carolina Mier-Talley
    Great customer service every time I need to go. They always take good care of us and make things so easy | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Patricia Vazquez
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    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Delilah Castillo
    Sara was great with updates for my car service and it was serviced in timely manner. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ laren schiller
    I was able to make a next day appt. A shuttle was available to drop me off and pick me up. Barista was available for coffee/tea if I desired to wait. All in all it was a smooth experience. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Maria Vazquez
    Onion Creek Volkswagen, where your not just a customer, You are part of the employee family! I say this because I met several employees from different departments. Phil, Luis, CJ, Brian, Adrian and Mr Barnett himself! When someone goes out of their way and time to introduce themselves and making sure your comfortable that is being ap | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Symeon Burke
    Quick and fast service every time | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Anai Palma
    every time I come here I leave with a smile!!! this is my second car in this location, every one are very friendly but Annah was the best!!!! Thank you so much!!:) | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ John Martinich
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    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Kimberly Montemayor
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    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Carlos Herrera
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    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Leon Williams
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    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Will Tanner
    I’ve come here for years and have always thought they are fair with prices and repairs. Joseph and Arty were both great and helpful with a recent car purchase with a good deal. Highly recommend Onion Creek Volkswagen! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Bruce Ritchey
    Nice building , very clean service area. Good Salesman, Joseph Rodriguez, good experience with all employees. Got a great new car at a good price and felt hoots out my trade in. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Warren Heard
    Joseph Rodriguez was a great help! Broke down everything concisely and answered every question I had. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Nicole Garrison
    This place is always neat and bright | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Zachary Moore
    Very knowledgeable! They helped out greatly! Came in to purchase a new Jetta, they got me out in three hours! I love my new car it was the trim and color I was looking for! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Paul Honey
    I recently bought my second new VW at Onion Creek. Onion Creek is the furthest local dealership from me but there's a reason I returned to buy my second car from them. The whole experience took only 2 hours from me getting to there to driving out with my new car. Thomas is extremely patient and friendly, he made the whole transactio | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Steph Tawa
    this is definitely a place to take your car if you have a VW. They were amazing with the service and went above and beyond. Huge thanks to the service manager, Stephanie! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ William Byers
    Sara was awesome. She was straight forward about the process. Very professional. In spite of the holidays coming up the service department got my car done pretty quick. I really appreciate the care and service. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Maria Paula Mendoza Guevara
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    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Matt Hirsch
    Was a very pleasant experience at Onion Creek Volkswagen. The entire staff was very friendly and pleasant. They made us feel very welcome and not pressured at all. Would highly recommend. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Murat Cetinkaya
    All is good | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Sondra Crawford
    VW at Onion Creek made my purchase easy and they communicated very well throughout the process. Joseph was prepared with the vehicle I wanted to test drive and helped me through the entire process. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Joshua Hair
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    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Jinho Suh
    I have been getting maintenance and recall services in Onion Creek VW and my experiences so far have been awesome. Clean facility that I can work (they have desks as well). Friendly barista makes beverages and the service quality has been top notch. Thamk you! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ John Garza
    Everyone was courteous and professional. I do not like being penalized for not driving my car much and being denied a free oil change because of the time limit and not considering the low mileage. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Kings of Travel
    I always take my Volkswagen here to get serviced as who better than them? Well this last time I took it in for an oil change and was told of several issues-most not needed right away. Well when I got home I checked the oil as I usually do as I’ve had bad experiences with car shops charging for a ln oil change but not changing it. And | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Jesus Saul Dominguez
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    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Alex Milo
    I originally made a phone call two weeks ago to the service department in order to get an estimate for some repairs. I was directed to parts first, where they quickly gave me an estimate for a replacement part. When I was transfered to the service department I was told to put all the details in an email and they would get back to me. | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Alberto De La Garza
    Time to go somewhere else! | Read Full Review
    12/28/2025 12:00:00 AM | Google
  • ★★★★★ Roger Garza
    Daniel was great to work with. Super easy to talk to, straight-up, and actually listened to what I was looking for instead of trying to push me into something. I came in with a specific number in mind and he worked with me to make it happen without any pressure or weird sales tactics. The whole process was smooth and honestly pretty | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ drae ware
    I'd like to thank Stephanie Davenport for going above and beyond her coordinator duties. She triple made sure I got the best service and everything I needed for my last visit. Know one wants to bring there vehicle in for service but she definitely made it less painful. Thanks again and I really appreciate everything your truly AWESO | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Cara Anam
    Everyone was professional from greeting me and explaining everything they were going to do. | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Aleksei Kozhevnikov
    Exceptional service! Everyone was so welcoming and helpful! Great customer-oriented atmosphere! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Lisa Rendon
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    11/28/2025 12:00:00 AM | Google
  • ★★★★★ PAOLA HENRIQUEZ
    Great experience with Onion Creek! We just got our new Atlas. Erin was great and super helpful!! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Kaitlin Trevino
    The service manager was great! He kept me informed and updated through every step of the process. | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Jeremy Rogers
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    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Overton
    Our family has always had a wonderful experience shopping for cars at Onion Creek Volkswagen. We've been able to purchase 2 SUV's for amazing deals! Thanks to CJ & Joseph for all of your help! I really appreciate you all!!God Bless- from Ashley & family | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Laura Carter
    I don't buy a car very often, partly because the experience is usually awful, but Annah made it relatively painless! She gave me the info I needed without being salesy, which I greatly appreciated. I would definitely buy another car from Annah! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Veronica Figueroa
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    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Rolfe
    Joseph was amazing! Did the job and got me an amazing deal! Would recommend onion creek vw to anyone! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Jacquelyn Sotelo
    I had a great experience buy a new VW from Onion Creek. My husband talked with our sales person Bea prior to our arrival and worked out a deal on a new Tiguan. The car was cleaned and ready to look at it when we arrived. Everything went smoothly during the sales process and they honored the agreed upon price. There were no hidden cos | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ jeremiah schmitt
    I dropped by to see the Tiguan but didn’t intend to buy. Joseph was my sales guy and showed me the value on my trade and how cool my Tiguan would be. if you swing by Onion Creek VW, ask for Joseph and buy you a new VW too! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Brandy Olmer
    Sara W. is a great service advisor. She is quick and efficient, communicates throughout your entire visit and gets you back on the road! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Connor Ducey
    I had a great experience leasing a vehicle from Joseph and Thomas. They worked with me on getting a deal done and I always enjoy coming to OCVW | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Juliette Alise
    Always give me the best service and provide any information I ask for! Highly recommend for any service issues | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Maria Paz-Tripi
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    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Catherine Cloud
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    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Eddyangel Mendoza
    Amabilidad y buen trato excelente servicio brinda el personal de atención al cliente especialmente el señor joshep super profesional .te mantiene informado del estado de tu vehículo lo cual hace la espera mas cómoda | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Felipe de los Reyes
    On 11/08/2025 We had a great experience buying our Tiguan R line with Joseph at Onion Creek. Joseph was professional, patient, very helpful and knowledgeable. He took his time to help us and answered all questions about the car's features including setting up the cars tech. Thank you Joseph!!!! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Diana Calvano
    Thank you for your service. | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Megan Gillespie
    | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Jonathan Blanchard
    Love taking my car into Onion Creek VW. Job is always done well and the staff is friendly and makes sure any concerns are looked at and taken care of. Stephanie in service killed it. Thank you Onion Creek VW! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ delaney foglio
    I’m definitely coming back to this dealership! The customer service was very nice and I very much appreciated the free car wash :) | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Maria Achotegui
    I had the best service experience!!! Annah Middleton was of great help and she went above and beyond to make my buying experience greater! Thank you Onion Creek VW!!! | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Josh L
    | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Sylvia Villebrun
    Received excellent service and great customer service | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Mr Afghan
    It’s very expensive compared to other VW dealerships in Austin area. I inquired about a new key fob and programming. They tile me $599. Then I called other one by north Austin they give me pricing for same item and service for $425… and also they charged me $199 for the alignment of only one tire which was giving some issues. I would | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Tristen Pride
    I bought my car here 2 years ago, and every single time I’ve come in to speak with anyone or have a service done, my time is blatantly disrespected. If I say I have 2 hours max, they’ll take 4 with zero urgency. If I arrive at 11:30 and say I have a pressing appointment at 2:00, rest assured that it’ll have to be cancelled because I’ | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Hunna Mills
    Do not trade a vehicle in at this place, these people will screw you. My wife traded in her 2015 kia soul for $5,000 credit towards a 2021 Honda Pilot. They sold her vehicle with her plates still registered to her to someone who is illegally driving it around getting parking tickets and speeding tickets in her name. Onion Creek Volks | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ derya akpinar
    We bought a Volkswagen Taos from here about three months ago. For three months now, I've been trying to get them to cancel the warranty they sold us under false pretenses. At the same time, the car keeps breaking down; today it overheated. They sold us a defective car. The former salesperson there, Aykut, deceived us, kept us waiting | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Michael Gnagy
    I highly recommend asking this dealership for a written invoice before setting foot in their dealership. I've been inquiring about a Tiguan SEL R Line Turbo, which is advertised at MSRP: $45,061 and $44,561 as a "Sweet Onion Deal". After much back and forth over my email and after Vanguard left me sour I decided that I'd not even s | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Lindsey Young
    Truly living up to the used car salesman stereotype here. I recently purchased a used Tesla here. I declined any additional coverage/warranties adamantly while finalizing paperwork and went home with my car. A couple days later I’m reviewing my balance on the car and notice the salesman had added $5k worth of warranties to final bill | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Tracey W.
    I continue to have less than acceptable Customer service interaction at this this Onion Creek Volkswagen dealership. It’s not the sales team. It’s all the other staff who make about a 10% effort to make eye contact respond to what you’re asking and show some level of interest to assist you. summer 2024 I came out of work with one fla | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Justine D'Antonio
    All the stars for Annah!! Car dealerships make me want to die inside. Car salespeople exhaust me to my core. But not Annah. She listened, she educated, she gave me space. She didn’t talk at me until my eyes glazed over, she didn’t pressure. She sold me by just being a genuinely good person who is great at her job. We all deserve to b | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Fray Guillermo Aguilar Alamilla
    | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Chere and Javier Montero
    We recently purchased a vehicle and were truly impressed with the exceptional customer service throughout the entire process. From the moment we walked in, we was greeted with professionalism, genuine friendliness, and a no-pressure attitude that immediately put us at ease. Thomas of the sales department took the time to understand e | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ bailey idk
    I was helped by Lance when I went in to buy my car, and he was super friendly and helpful! He made the whole process easy and made me feel confident I was buying from the right company. I’d definitely recommend and would come back again! | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Travis Sciutto
    My wife and I purchased a 2025 Tiguan from Joseph, and worked with Adrian on financing. After a week of car shopping it was so nice to meet someone down to earth, didn’t push us, and most importantly negotiating wasn’t a chore. I never felt trapped, for sure they wanted to sell a car, but the experience was the best car buying I’ve h | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Yulieski Rosellón
    El taller tiene deficiencia en cuanto tiene mucha demora en la reparación y verificación de los vehículos | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Simon
    They offered a ridiculously low amount for a trade in, don’t bother with this dealership. | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Shannon smith
    I Been Calling the Service Department! Spoke to joseph. Left multiple messages. Still No Call back. My Suv was in their Shop for my Air Conditioner for about 2 weeks! Then I get it back same issue goes Hot air. Been trying to come back so they could fix the issue. I will try a different location. Worst Customer Service here in Austin | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Banda
    The salesman failed to communicate properly and had us fly all the way there for no reason. | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Federica Scaletti
    I had appointment with Kaoss to trade in my car and buy the new GTI. He did not show up and did not respond to my messages. No one at the location bothered to call me back. I ended up doing everything at the Hewlett location. | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Desi Jenkins
    It's comical how this dealership removed my negative post from June about their Finance Manager, Kelly McWain, providing fraudulent paperwork from Wells Fargo to fund a vehicle, which falsely imprisoned my husband and me by the Houston Police Department; and filed a false police report. I have a professional attorney investigating th | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Aylin Rivera
    Complete waste of time, money, and insufficient people. We called multiple times to confirm if I could fly in, pick up the car, take the paperwork for my husband to sign to my city, and send it back. The person handling the deal told us “YES”, that he had already cleared it with the manager and everything was good to go. I flew in, | Read Full Review
    10/28/2025 12:00:00 AM | Google
  • ★★★★★ Caleb Waddell
    Thomas W. was very helpful before we step foot in Onion Creek VW! Our process was quite easy and fastidious. We got everything we asked for in our brand new Atlas! He was very courteous and answered all of our questions and concerns. We felt very confident in our purchase instead of pressured. Thanks to the whole Volkswagen team and | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Serdar Ozguven (Oz)
    | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Madison Schauvliege
    Reggie is the best car salesman you will find!! Took his time with my mother in finding her forever car and showing us how everything worked!! Would definitely refer him to anyone interested in a Volkswagen!! | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Jonathan Rocha
    Alex in the service department communicated great and provided excellent and efficient service | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Pedro Henrique
    | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Madison Condron
    Had a horrible experience with the service department here! Was quoted 5-7 business days alone just for the check engine light diagnostic, and was told there was a waitlist of 70 people for a loaner vehicle for the duration of my repair. After 9 business days of no communication, I called in and was told “they didn’t know how much l | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Dominique Bird
    It's absolutely WILD that a finance manager would call a customer with a check IN HAND "sketchy" because they use an out of state credit union. I've never felt so disrespected in my life. I've purchased 5 vehicles in my 30 years, 3 of which I just walked in with a personal check and the dealerships had no issue once they verified th | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Jamie Talley
    This has been the single worst experience I’ve ever had with a vehicle or dealership. They refuse to provide loaners and repeatedly failed to diagnose ongoing issues with my vehicle despite multiple visits. To make matters worse, after VW constantly recommended brake jobs, I sought a second opinion and discovered that one of the brak | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ P Somoza
    Last Labor Day I went to what I thought was a test drive to see if I like the car. All of the numbers were done thought email and text. I knew that they had to see my trade in to go ahead with the deal. I test drove the car and gave my car keys to the salesperson who gave them to the sales/finance manager. I had mention to both of th | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Mike Falco
    Buyer beware- they will drain the excitement and happy experience of buying a new vehicle away quickly. Beginning of August my partner and I decided it was time to trade in our Tesla Model Y that needed a little service work (really regretting this as our Teslas were always good cars- and good customer service-when service was needed | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Naomi Howard
    Rahieme at Onion Creek went above and beyond. I’ve never been one to take my car to the dealership but now that I’ve had service at Onion Creek I’ll be going there for service. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Aaron Van Blarcom
    | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Lowden Hall
    No one nails what being an Automotive Service Professional truly means quite like Onion Creek’s Rahieme Henry. Quick, communicative, knowledgeable, and thorough throughout the entire service process. Getting my vehicles serviced with him and Onion Creek is always a pleasure. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Kristin Liner
    Annah was great! Listened to what I needed and wanted and helped me drive away in the car I wanted!! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Harsha Kalapala
    I worked with Annah Middleton as my rep. Her team’s speed and communication was clear and made it easy and straightforward to purchase the car we needed. They went above and beyond to secure the inventory I needed and stayed past work hours to get the hand off job done right. I never felt pushed around and any small misalignment alon | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Chance Bolton
    Great to work with and great deals! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Bertha Topete
    Reggie was very knowledgeable and professional. He made us feel welcome as returning clients and all paperwork done in a short time. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Napolitano
    Recently just purchased a 2025 Jetta and I absolutely love it! Thank you, Mert! He made this experience fast, and answered all my ridiculous questions with no hesitation. It felt like an actual conversation and not just a sales pitch. Everyone in this dealership was super friendly and personable, to the finance team (thanks Frank) to | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Kimberly Famiglietti
    Annah was great and made my experience very easy and seamless buying a vehicle here | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Mark Havelka
    We had a great experience purchasing a new Tiguan at Onion Creek Volkswagen. Our salesman, Reggie, was very knowledgeable and attentive, making sure we were satisfied with our decision at every step in the process. We test drove a lot of vehicles at different dealerships before landing on the Tiguan. Reggie and the rest of the Onion | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Dean Doumbos
    The team went above and beyond, when they were not obligated too. They showed amazing customer care and did the right thing by me and my family. Will be getting all my repairs and scheduled services from this team going forward. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Patil Dinesh
    I worked with Mert on ID 4 lease , he is the best . Got me best price and the process was smooth. I recommend buying car onion creek | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ James
    Had a great experience buying our first Volkswagen. Annah was our sales representative and answered every single annoying question I had. I really appreciate her patience and the rest of the management team. Dealership is very clean and had a coffee bar with barista with delicious coffee. 10/10 experience | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Treena Dave
    Annah, did a great job In helping and servicing us. She made us happy and was very patient with us to the final deal. Really appreciate her for great hospitality. Recommend her for all your car deal needs. Thanks so much. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Jorge Hidalgo
    Annah, was really helpful with the process to purchase our first ev. She was very patient and accommodate on our financial discussion . Thanks for this experience | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Nancy Van Affelen
    Annah helped me with 2025 Tiguan SEL R-line. More room than 2024 Tiguan. Better for me on freeway. We drive and more powerful for freeway driving longer distances. Monterey blue exterior with amber interior was exchanged for following day. James handled financed and very well taken done. Annah is the best sales person ever. Very goo | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Sharmaine R
    Just got a car with my cousin and had an amazing experience! Huge shout out to Caleb and Merc for helping us through the whole process—super friendly and professional. Big thanks to Fernando, the manager, for making everything smooth, and to Kaoss , our sales rep, for being patient and helpful the whole time. Highly recommend this te | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Brandon Norman
    I had an awesome experience working with Daniel. He was super helpful, responsive, and easy to work with from start to finish. Any time I had a question or needed something clarified, he got back to me quickly and made the whole process feel smooth and stress-free. Daniel is also personable and genuine, which really made a differenc | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Carole Brown
    Annah did a great job helping me find and buy my “new” SUV (a 2024 VW Tiguan). She was knowledgeable and patient with me, which I appreciated! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Miranda Bolton
    Amazing service and team at Onion Creek Volkswagen. Highly recommend, their team made the process seamless! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Michael Field
    I brought my Atlas in for some maintenance and Sarah was my liaison. She was extremely helpful and worked to find answers for all my questions. She definitely went above and beyond. Thank you!! | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Andrew Norman
    We walked into the dealership on a Saturday to buy the new Tiguan for my wife and Aykut the salesman helped us - what a great guy. We made a deal and came to pick up the car on Monday. When we arrived we told by Ryan the Financing guy that the HP payment we agreed upon (deposit paid and signed on a paper next to the amount) has gone | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Jerry Martinez
    Just bad customer service, do kot try to bring up the warranty because they suddenly do not have parts and they will ask you to work on the car for a couple of days and no loaner available. I have asked for a warranty several times and I get different stories every time and no answers. I am done with this place. | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ aliyah
    If I was you I wouldn’t buy no car here. I was interested in buying a vehicle I seen online it had great mileage and a great price. I called in regarding the status of the vehicle and I was told the vehicle won’t be ready until Wednesday. Once Wednesday came around I was told by sales person Annah that it wasn’t ready and that I shou | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Ash Davidson
    The service department here has dropped the ball 3 out of the last 3 times I’ve tried to get my 2022 Taos serviced. 1. They told me that my breaks were wearing down prematurely but they weren’t quite ready to be replaced. They told me they were still under warranty and they’d honor that. When I brought it back in later they said the | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ gavin Louis
    I have been to a few service appointments here and things are really off… they do not answer the phone and transfer you 5-6 times. During my last appointment somebody forgot to fully attach the control arm back to my rear tire so I drove around for two weeks with my wheel clinging around while they told me that everything was totally | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Erica Thomas
    I brought my car in for the 90k service, but also mentioned two issues I was concerned with. One was a random error message, that could point to a battery issue or to larger problems. The other was that my car is noisier when I'm driving it and it sounds a lot older than it should. Despite my request to do a thorough inspection, no c | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Jesse Goynes
    Raheime is awesome was willing to take the time to make sure my questions were answered thoroughly! Thanks again | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Taylor Szymanski
    Purchased my first new car last week, and I can’t say enough about how Thomas did such a great job. He was informative, communicative and made the “stressful” car buying experience a breeze. Next time I need das auto they’ll be my first stop. | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Doug Lund
    Fast, polite service. Clean dealership. I appreciate the free car wash. | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ APOLLO23
    Good caring staff here! | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Donna Gerber
    I bought my VW 2 years ago at this location. The shadiest finance group in the industry. I hated my experience from start to finish here. From the looks of these reviews, it hasn't changed. Too bad one of the GMs doesn't care. | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Lewis
    If I could give negative stars, I would. This dealership runs its service department on a foundation of dishonesty, deception, and shameless nickel-and-diming. They scammed us out of our hard-earned money and made it painfully clear that customer satisfaction is not their priority. When you spend hundreds or even thousands of dollar | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Gary Mathis
    Had the brakes serviced on Thursday. Picked the car up friday loaded my entire family up took a trip. The freaking caliper bolt fell off left front wheel at some point. Thanks onion creek vw service department. I WENT TO PICK UP SUV AND THEY TRIED TO HIDE A 2 INCH SCRATCH ON PASSENGER DOOR!!! | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Grandpa & Grandma Primary Home Care
    Exceptional Service – Above and Beyond Expectations! I had an outstanding experience at Onion Creek VW! From the moment I arrived, the staff was friendly, professional, and truly committed to making my visit smooth and stress-free. As an out-of-town customer, I was especially impressed by how accommodating they were they provided me | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Jesse Rangel
    After investigating with the help of Onion Creek staff, we were able to find the issue and get it resolved. Thanks to the finance Team. My loan has been approved. Thanks James Carter for your help and understanding. | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Israel Torres
    Excellent service?? “A” and Murt did an excellent job in helping me get my new vehicle, from finding the car I wanted to taking it home. they were nothing but helpful and honest! They did everything possible to insure I was happy and satisfied with my purchase. Highly recommend you look for either of them if you’re ready for your new | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ kyla touchstone
    Friendly, professional staff. Service department is amazing. Love my Taos. Thomas is an awesome salesman and Crizelda is an amazing service advisor | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Jackie Jones
    Another excellent car buying experience with Reggie Collins. I’m loving my new 2025 Tiguan. | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Alex Fritsch
    I was really disappointed with this location, I took my 2019 Tiguan in for a simple oil change. Immediately they have a salesman trying to sell me a new Tiguan while I am waiting for service advisor to check in my vehicle. Then the mechanics recommend I do a brake fluid flush even though I just did one at another shop, then they are | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ jessica gomez
    Update: traded in the VW Taos. It kept having a lot of glitches that would stop after a day or two. I went back to Honda. Worst dealership with sketchy staff. I hate that I wasn't given the option to purchase Term Protection. The sales manager added it while presenting it as if it came with the car since I financed with VW. I only n | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Lauren Fraley
    Their "Service Department" must be named for irony only. The only “service” I’ve received from Onion Creek VW is consistent ghosting since February while trying to get a recall addressed. They took all my info, told me I was on a list, and said, “We’ll call in two weeks.” Four weeks passed—no call. I followed up, and guess what? No r | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Matt S
    Dealerships used to have the best mechanics, but not any more, I guess. I took my e-Golf here when the range suddenly dropped and it started shuttering and smelling hot. They took over a week to diagnose the issue, were very difficult to reach for updates, and ultimately replaced a part ($1,400) which did nothing to fix the actual p | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Marci Struzinski
    Our experience with Onion Creek Volkswagen’s Service Department was deeply disappointing. We brought in a 2016 Buick Encore that we had purchased from them, only to begin experiencing mechanical issues just 14 days later. The process of diagnosing, getting parts and completing repairs took two weeks when it should have taken a week | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Valerii Ogorodnik
    I came to this service to have my car keys programmed. I waited from 2 PM until after 6 PM. During that time, they tried to upsell me services I didn't ask for, including a battery replacement. In the end, they told me everything was done and working fine. I got my car back after the shop had already closed. When I got home, I found | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Not Necessary
    Salesperson and manager (Mason) took a look at me and my son, judged us by the way we looked, and denied us a test drive claiming that I had to have full coverage insurance to test drive a car instead of the proof of liability insurance I provided. I called the same dealership the next day and was told all I need is a driver license | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Lana Anderson
    Very disappointed. This is the second time my husband and I have taken our car here for service and have been charged completely different than what we were initially told. When we dropped our GTI off with a pre-diagnosed code of PO301, we were told that to change 4 spark plugs in a GTI it would be $250. Seems reasonable considering | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Kember Paxton Mueller
    My son recently purchased a 2014 Jetta that had a leak, so he brought the car in for an estimate. Luckily, he has an extended warranty that covers all major issues and he was told that his car needed a new radiator, new water pump, new radiator hose, thermostat, and water pump seal. The warranty was to cover the radiator and water pu | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Peter G
    Onion Creek Volkswagen! The place where all of the employees ignore customers because they have more pressing items to attend to on their phones. Where the service employees will see you coming, then run in the back to avoid helping customers. It’s basically a large waiting room, where the only agenda is to make a sale. Then you are | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Hayden Smith
    Greg at used sales was great. Finance was a complete and utter disgrace to the industry. Day 1 we go through everything and get a written price and they head back for 2 hours and get the financing come back for 2x our down payment and 1000 dollar banking fee. Say no deal and walk out. Also couldn't provide me a detail list of the ban | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Suzanne Campbell
    My husband and I bought our Volkswagen from Onion Creek in 2023 and were very happy with the experience. Fast forward almost two years later and we are enjoying a late breakfast in Kyle when a very nice gentleman comes up to our table and introduces himself as CJ, the vice president of Onion Creek VW. He had noticed us drive up in ou | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Paul D
    There is a reason I keep coming back to Onion Creek Volkswagen, and that is the service. Joseph took great care of me and my car. He has incredible customer service skills. He told me everything that they were going to do, and quoted my two to three hours. After about an hour he came to me and said that my car was ready. Usually | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Becky Lister
    Clayton was fantastic to work with. Got me the exact car I wanted and made the entire process painless. Highly recommend! | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Allison Davidson
    The sales process was pretty easy and painless. We were able to negotiate well. My main concern is with the service at this dealership. I have called probably a dozen times over the last 2 weeks regarding issues with a brand new car I bought not even a month ago. They keep telling me they need to keep it overnight but they can’t find | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Andrew Collins
    Do not go here if you own a VW. Turnover is insane. No one here knows anything about cars. It once took them 20 minutes to find someone who knows how to drive a standard transmission. The service is awful. Constant problems with multiple VWs at this dealership. Recommending non-needed “routine” maintenance items and continuing to war | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Mikey M
    ****DON'T TRUST THIS DEALERSHIP, BE CAREFUL AND BE AWARE**** So I bought a VW ID4 almost about a year ago. Well the process was ok. The reason why my review is a one star is because of the following. Since the ID4 is electric, I qualify for the incentive. I was told by the sales person that they won't process the incentive at the dea | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Elizabeth Hawks
    I have a 2023 VW Taos and recently scheduled a service appointment because my Apple CarPlay has been giving me constant issues. I’ve already purchased three cords directly from Apple, thinking that might be the problem, but the issue persists. CarPlay will connect, then disconnect within two minutes. It’s become extremely frustrating | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Velina Gravley
    Don’t buy VW vehicles in US. Buy them from Europe. Here they break constantly. I never thought that I will buy a brand new vehicle and within six months it will start falling apart. Wow… It’s a disaster. | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Sam Lee
    Avoid this place at all costs!! On Yelp they have 2.6 stars on 345 reviews. The service department is a nightmare. The "service advisors" are a bunch of kids that don't understand cars, and their manager, Leo, will do everything possible not to take responsibility. His arrogance, incompetence, and lack of ability to follow through we | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ Ian Holter
    Best VW service I’ve had, will be going back. | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Fatos Shita
    | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ teresa fox
    Agent was very thorough, friendly and fast. I arrived expecting to wait two hours for the repair and it took five minutes. | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Justin Pricer
    If you’re in the market for a vehicle, do not hesitate to reach out to Tyler. Forget the rest and go with the best. Tyler was extremely communicative, friendly, and expedited the entire process. I am forever grateful to Tyler and team for their dedication to top notch service. | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Latoya Stipe
    When other dealerships denied me Volkswagen called and told me to come and get my car. I cried all the way home in shock they told me yes while the others told me no. God bless em. | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Jayquan Sinclair
    | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Bryana Alexander
    I have literally never have had a good service experience here. Horrible customer service. No loaner program, unfunctional shuttle service, really bad wait times for even just an oil change 3+ hours. They now want me to get my own loaner for a week just to check the refrigerant for ac. I live right next door, and it’s horrible that I | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Faith Hawkins
    What a grand experience!! Tyler is definitely a #1 salesmen in my book!!! It was a long process but definitely worth it. Him and the whole team made it and easy experience!! Thank you all so much for your service!! 10/10 | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Kimbree Jordan
    A huge thank you to Reggie for making my car buying experience so wonderful! He was super quick to respond, truly listened to what I wanted, and made sure everything was taken care of for my application. His kindness and attention to detail made the whole process a breeze. I can’t recommend him enough – such a pleasure to work with! | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Beatriz Hernandez
    Volskwagen Onion Creek provides a great service for your car. | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Ana Salido
    Bought my car here recently- great service overall. Thomas was great to work with - Extremely personable, knowledgeable about their inventory, and transparent. He went the extra mile to ensure the car was in excellent shape before handing it over. Thank you! | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Taylor Bartholomew
    During our hunt for an Atlas we shopped with other VW stores in the area and found Onion Creek to be by far the best to work with (despite being the furthest from us). Hannah, Mason and Clayton were honest and easy to work with. They didn't try and put up any smoke mirrors. They gave us what we were looking for and we were in and out | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Swanzey
    I recently bought a Golf R from a Toyota dealership, so I took it here for a quick oil change to make sure it was done with the correct oil. Once I got home, I checked the oil level and it was a quart low… will be going somewhere else for service. Paid $155 for the oil change and didn’t even get all the oil! | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Yusuf S
    Purchased a preowned BMW, very disappointing experience driving. Breaks down alot. Poor customer service at the service to a point of arrogance. OVW package is kind of BS just their attempt to maximize their return in the name of car care package. Limited warranty is a joke. Find alternate dealer if possible especially for preowned, | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Dylan Collins
    Terrible customer relations in the service department. My vehicle is still under warranty and I was told by a service advisor that if a shop here in Austin tried to fix the issue already and couldn’t…then the dealership can’t fix it either. Advisor told me “They could try, but probably can’t.” WHAT DO YOU MEAN?? It’s a Volkswagen veh | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Bella Martinez
    My dad had a horrible experience here. He had traded in his vehicle for a new car he’s his dream car has always been a Volkswagen and he had finally gotten it we were all so happy for him! Well the vehicle he thought he traded in showed up on his credit months later showing he was 90 days behind on payments!! Turns out this dealershi | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ TheMattnelson1
    As a shop manager, this place is awful to buy parts from. They are constantly wrong about when the parts will arrive which makes it impossible to give my customers an accurate eta of when there vehicle will be ready. It is time to find somewhere else | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Raylan Garricks Mola
    THIS DEALERSHIP IS TERRIBLE. Good afternoon, please read this before taking any further steps with the people at this place. On February 3rd of this year, I began financing a vehicle at this location—a decision I now deeply regret. The salesperson handling the contract deceived me from the start. He insisted I could only test drive | Read Full Review
    4/28/2025 12:00:00 AM | Google
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