VWServiceDeals.com main logo, homepage link

Refine Search:

Return to complete listing of VW Service Departments

West Houston Volkswagen

West Houston Volkswagen

★★★★★(140)read reviews
17113 Katy Fwy, Houston, TX 77094
(281) 206-0402 Ask About Our Service Specials!
Schedule Service
  • Service Offers
  • Get Directions
  • Go to Website
  • Tire Store
  • Parts Store

Service Offers

  • View
    Enjoy SiriusXM in your Volkswagen and on the SiriusXM appClick for details
  • View
    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
  • View
    VW Service Credit CardClick for Details
  • View
    Get a $100 instant rebate 5 Click Here for Details

Map & Directions

Submit

Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 7:00 AM - 3:00 PMSun: Closed
Image slider photo 0
Image slider photo 1
Image slider photo 2
Image slider photo 3
Image slider photo 4
Image slider photo 5
Image slider photo 6

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service
VW engine air filter being changed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

  • Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
  • Daily Convenience Flexible hours. Online scheduling. Service Xpress.
  • Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
  • VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.
Check for Recalls

Customer Reviews

previous
next
  • ★★★★★ D. Fountain
    Jesse has always been very kind, respectful, and professional. He pays close attention to my needs, and if he is unable to help, he'll find someone who can. I appreciate that | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Maria Jacinto
    “Reggie was an outstanding service advisor during my recent visit. He was professional, knowledgeable, and kept me informed every step of the way. He made the entire process smooth and stress-free. Highly recommend working with him!” | Read Full Review
    4/22/2026 12:00:00 AM | Google
  • ★★★★★ Shawn Zicker
    | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Ashlee Arnett
    West HoustonVW, was wonderful. They helped me in avoiding having to make unnecessary repairs to my car that another service dealer wanted me to make. Wanted to thank Alyssa and Chris for your excellent service. | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ Patricia León
    Taking the car to the workshop is one of the tasks that costs me the least effort. The attention from the whole team and how welcomed you feel make you enjoy the time there. | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ henry pacifico
    I took my vehicle to service and to install a new battery. My service advisor Reggie was very professional, and kept me informed throughout the process. Thank you for your professionalism and all your help. | Read Full Review
    4/21/2026 12:00:00 AM | Google
  • ★★★★★ O Bashy
    She greeted me at entry and gathered what I needed. Then the follow up and update messages regarding my vehicle. I am happy. | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Yvette Madison
    Outstanding Customer Service!?????????? Daniel is consistently Professional, Consistent, Knowledgeable and Friendly!?? | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Nikolovh1
    Thanks Daniel and the rest of the service team for your help. | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ chris campos
    Great experience and fast service | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Jorge Lopez
    I took my vehicle in for service, Jesse was very nice & took me step by step on getting my vehicle fixed the right away… now my check engine light is off. Amazing customer service | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Nicholas Gerhard
    | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Fernando Bodden
    Great service provided. Very professional and pleasant. Answered all my questions. Thanks | Read Full Review
    4/19/2026 12:00:00 AM | Google
  • ★★★★★ Richard Parker
    JESSE es el mejor asesor de servicio. Mis felicitaciones para el, siempre fue atento a mis preguntas y tuvo respuesta y solución para todo. | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ KumR
    ????? Update on April 2026 I WOULD STILL KEEP SAYING THE SAME THING. VW IS BEST. JESSE IS BEST .....THANK YOU JESSE.. U ALWAYS SUPPORT ME AND MY ATLAS AND MAKE US HAPPY Update on 28 Jan 2025. Even the service guys are amazing. Jesse was of great help in getting a couple of things sorted out. The tail light had some issues & Jes | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ subba vadlamani
    Daniel is amazing and he takes care of the issues above and beyond. | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Valerie Rios
    Assad helped with the purchase of my families 2026 Atlas Cross Sport at West Houston Volkswagen. I showed up with intentions to take a look at the vehicle ONLY and things unexpectedly turned into sitting down and talking numbers. Through the process there was absolutely no pressure to making a decision at the very second. Stress fre | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Zaheer Noori
    Amazing, John serviced our car and had amazing an amazing experience | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Tony Pourghaed
    | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Damion Douglas
    Alyssa was very helpful and professional. She was also very knowledgeable of her industry. Thank you again Alyssa. | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Rashaad Profit
    The customer service was Great! | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Michael Hubbard
    John is a great asset to West Houston VW! Helpful, prompt and very professional! | Read Full Review
    4/17/2026 12:00:00 AM | Google
  • ★★★★★ Wilfrido Cândido Duré Diaz
    First time at West Houston, I had a fantastic experience! They were incredibly friendly and welcoming from the moment I walked in, while maintaining a high level of professionalism throughout the entire process. Highly recommended!" | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Chinaza Uzoma
    They were very nice. Fixed everything in a timely manner. | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ JEFF Nguyen
    Everyone in West Houston Volkswagen is pretty nice Helpful. I like it | Read Full Review
    4/16/2026 12:00:00 AM | Google
  • ★★★★★ Wint Dynasty
    Customer service was great by Daniel, answered all my questions and made suggestions. | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Mirela Maxim
    The service was quick and prompt, the representative provided additional details about the car repairs needs and a quote for the expected expenses. Very professional! | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Saleem Hirani
    | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ lindsey atkinson
    From sales to finance had a wonderful experience and was in and out with a new Atlas 26 in 2 1/2 hours without haggling over price. | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Maisolet Richmond
    Ijust love the service department Reggie always greet you with a smile and ready to help you .He is very knowledgeable of all questions .Thanks Reggie for making my day of service enjoyable. Miss Richmond. | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Quanitta Aclise
    Great sales person knowledge honest and kinda, will recommend Zahara | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ osman salih
    Awesome dealer , recommend everyone Alyssa was perfect and helpful Thanks | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ TG (TG)
    My Service Advisor John was very helpful and kept me informed on the status of my car. I had a serious ongoing issue from first day of ownership and he definitely meet my expectations. He was understanding to my frustration and provided true customer service. My previous advisor lacked professionalism and genuine respect. I will defi | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Curtis Myers
    Reggie is the reason I get my Jetta serviced at West Houston VW!!!!! I honestly believe he needs a pay raise!!! His honesty and integrity lead the way Curtis Myers | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Ariel Laza
    Muy buena atención no te andan acosando para que compres garantías o paquetes como en otros Dealers y si te ofrecen un precio y un interés no te lo andan subiendo después que corren tu credito | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Matthew Gove
    | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Ed Mascorro
    Riadh was straight forward and respectful of the customers time. I had a very good buying experience and would highly recommend him and west Houston Volkswagen. | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Marcelo Baldivieso
    Very hood attention. Punctual. Very professional. I felt confortable. Very good explanation about all the details involved in price, taxes, fees, and what’s next for title and other documentation. Russ was very helpful and kind. Thanks. | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Ciarra Leathers
    Reggie helped me today with all of my car needs. He was prompt and specific about my car needs. Great service!!! | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Chris Gray
    I always have the best experience with Reggie. He gets you in, and gets you out. I see why his desk is the most busy. Great customer service. | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Luis
    | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Dookie
    Stacy Aslami was incredibly helpful. She was kind, patient, and explained everything about the car. The finance people made everything go smoothly. | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Brian Waterman
    I like my new Jetta and I believe I got a good deal. I’m a little disappointed with the MyVW app. The night I both my Jetta they attempted to set it up however for some reason it didn’t work. I returned on Monday and the sales manager called VW for assistance however as of today, Tuesday it’s still not working. In addition I had to g | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Super duper’s Gear
    Worst customer service EVER… my first and last Volkswagen Car!!! | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ mercedes Campos
    | Read Full Review
    4/12/2026 12:00:00 AM | Google
  • ★★★★★ Diaco Aviki
    Tony was amazing! He is your go-to for a used VW. My paperwork took less than 30 minutes. Tony spent more time educating us on the features of the car than it took to do paperwork! | Read Full Review
    4/12/2026 12:00:00 AM | Google
  • ★★★★★ Gwendolyn Flowers
    My experience was amazing. Marco is an amazing salesman. He's personable and great customer service, with caring about helping to get the best deal done. If you are looking for a VW, VW Wets Houston is your dealership and Marco Perez is your salesman. Thanks again | Read Full Review
    4/12/2026 12:00:00 AM | Google
  • ★★★★★ SIKIU PULGAR
    From the first moment I called the dealership Ernesto was on top of it... then we we came in to see the car we wanted he had everything ready waiting under the drive thu. once we decided to get the car transition was very smooth. This was our first VW. And I'm proud to say we will definately be back. We love the car! Also wanted to | Read Full Review
    4/12/2026 12:00:00 AM | Google
  • ★★★★★ Marc Cerisier
    I don't buy cars often, and go into the process with a bit of trepidation. Having been a lifelong VW driver, though, and having our cars serviced here since we moved to Houston (great service department), I was pleased to find that the sales department was just as upfront, honest, and fair to deal with. They honored the price adver | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ begnem
    As always great service Reggie is super kind and efficient. He constantly keep mw up to date on progress of the service which is greatly appreciated | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Adrian Diaz
    We recently purchased a Volkswagen for my wife, and we had the pleasure of being assisted by Luis. From start to finish, his service was outstanding. He was very professional, knowledgeable, and attentive to our needs. Luis made the entire process smooth and stress-free, answering all our questions with patience and clarity. We trul | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Max Gu
    We went in to purchase a new car and Marco was of great assistance to us throughout the entire process. | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Mauricio Adriano
    | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Chase Chow
    BE CAREFUL buying from this dealership. We purchased our Tiguan from them and the process was quick and easy. We get told that we need to bring it back to get something fixed immediately after. We haven't had time so we brought it back a couple months later. Turns out the SOS console isn't working correctly and they'll need to compl | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ abdul qudus
    Purchased my first vehicle here with agent Fabian, he was a great help! Very helpful! | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ NathanMilne
    I went to this location to check out the ID Buzz Electric van. I was met at the door by a dedicated sales person. I say dedicated because he was dedicated to the video call he was having. How can I assist you? I'm interested in seeing the VW Buzz electric van. Ok the ones inside are open. Phone call continues and I go in and spen | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Kasim Ayad
    I would like to give a special thanks to Kiki Woods for her outstanding professionalism and exceptional service at Honda. Honestly, if it wasn’t for her efforts, I would have never considered buying from Honda. She completely changed my perspective on the Honda CR-V and made me see the vehicle in a totally different way. Her knowle | Read Full Review
    3/24/2026 12:00:00 AM | Google
  • ★★★★★ Debbie Newby
    We were on our way to a granddaughter's wedding when our 2013 VW Beetle TDI started "acting up". Drove 60+ miles further to get there, thinking we were going to the place that could help us. OH NO!!! They do NOT work on anything 10+ years older!!! I was soooo upset!!! | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Amanda Navarro
    My experience at West Houston Volkswagen was amazing! I made an online request and within 5min Stacy called me back. She was so pleasant and made me feel comfortable, I was pleasure not dealing with sales pressure, it was truly a relief. I came into the dealership and Stacy had a customer (i popped up) she said she would have Assa | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ fuad akgun
    We bought a brand new Volkswagen Tiguan from West Houston VW just 2 months ago, and drove only 2000 miles. There is already a very loud trim noise coming from the rear of the vehicle, which is extremely disappointing for a brand new car. When we contacted the service department to have it checked, we were told they no longer provide | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Philip Williams
    I absolutely love their service but what most stood out to me was Alyssa!!! She works in the service department!! When I tell you amazing….. I mean just that!! Her knowledge was one thing but just she made me feel like we were best friends when my car service was completed! Just very personable! It was another lady that sits next to | Read Full Review
    3/18/2026 12:00:00 AM | Google
  • ★★★★★ J. Houston
    The salesman seemed annoyed with my questions. I thought I was allowed to ask questions! ?? | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Nicole C.
    Looked at a used Tiguan, and the windshield was very distorted. It gave me a headache just looking at it. They should have replaced before selling it. | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Justine Manaloto
    Purchasing my 2026 Atlas Cross Sport from West Houston Volkswagen was such a positive experience, and a huge part of that was our sales advisor, Riadh. From the very beginning he made the entire process feel easy, transparent, and genuinely enjoyable. What stood out the most to me was how much he cares about the customer experience | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Jay Smith
    We had an amazing experience buying our 2026 VW Atlas Cross Sport at West Houston VW thanks to our sales rep, Riadh. From start to finish, he made the entire process incredibly smooth and stress-free. My wife and I were impressed by how fast and easy everything was — honestly the easiest and quickest car buying experience I’ve ever h | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Krystle Shepelenko
    This is the SLOWEST service department I have ever visited. A scheduled Oil change (arriving at 9:30am) took 3 hours! My next appointment for a diagnosis of engine light took 3.5 hours. Now an item in my dash screen to be repaired took 4.5 hours. PLAN to be here all day. No updates unless asked. Must be employing 1 mechanic for 10 | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Michelle
    I've never had such a good experience at a dealership. Russ helped me get my dream car at an amazing deal. I will be back, but hopefully not for many years! Edit 2+ years later: the car still runs great and I'm still in love. | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Sandeep Pendem
    Had wonderful experience at west houston volkswagen dealership, greeted by Mr Marco Perez and he was very detailed on our car requirement and addressed all our questions concerns patiently. Genuinely helped me get the best deal and very thankful for his guidance on what to look for with interiors and features. Very happy with the ca | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ J R
    Showed up to look at cars. Waited 10 minutes just browsing alone. I could see people inside looking out at me. Not one sales person came to help. Drove to other VW dealer in town and it was complete different sorry and bought the car I wanted. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Jeremy
    Won't work on your Volkswagen if 10 years old | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Tek Net
    Very disappointing experience with Ronald at Houston Lincoln West Point. He was extremely pushy and unprofessional, repeatedly insisting I had to buy the car immediately and warning that the price would go up if I walked away. High-pressure tactics like that are unacceptable and made me decide not to move forward. I would not recomme | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Kerisa McCarn
    West Houston VW is a dream when it comes to VW dealerships. I've dealt with a number of them over the past. 5-STARS! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Timothy Cohrs
    Andrew was professional all along the way . Ended up walking out satisfied with a great deal. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ key Aym
    I had a great experience working with Riad. He was professional, knowledgeable about the Volkswagen lineup, and made the entire process quick and easy without any pressure. If you’re looking for a smooth car-buying experience, I highly recommend asking for Riad.Thanks also ti Mr. FERAS in the usedcars who recommended Riadh to us. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Tatiana Velez
    Stacy was absolutely amazing! My husband spoke with her through the phone all day, once I got off work I test drove the car and she made it so enjoyable. She even helped me move my items out of my car to my new car. She was nothing but amazing. The next day I went to work and told my coworker and she went the next day and bought a ca | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Cristopher Diaz
    Marco Perez was amazing, best sales rep at Volkswagen hands down. Will recommend with my eyes closed. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jen Guajardo
    I came in to work with Marco Perez based on his service reviews and I’m so glad I did! He is very kind and genuinely wanted me to get the best deal on my desired vehicle. Everyone I worked with was great but Marco was exceptional! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Abilio Silva
    Stacy Aslami at West Houston Volkswagen is simply exceptional. She has completely redefined what the car-buying process should be. From our initial calls and texts—about an hour total—she understood exactly what we were looking for and had everything prepared in advance. When we arrived at the dealership, the entire process took les | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ N E
    I had the pleasure of working with Riadh. From the moment I walked onto the lot, Riad was professional, approachable, and incredibly knowledgeable about their inventory. He listened carefully to my needs and budget, never once pressuring me toward options outside my comfort zone. He was patient with all my questions and made the ent | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Derreck Long
    My Wife and I made a simple appointment to have our Tiguan looked at. The check engine light came on. The appointment was made for 11 AM on a Tuesday. We showed up to drop the car off and they did not even get around to looking at it until 4:00 PM. What is the point of making an appointment. To make things worst they wouldn’t even c | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Scott Long
    Brought in a Volkswagon Jetta in to diagnose an electrical drain and was told they wouldn't work on anything over 10 years old. Terrible testament to how well they believe a VW will hold up. Never buying or recommending a VW again. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ muhammed halari
    I just bought a car from this dealership and had a really good experience. Riyad was super helpful and easy to talk to — he answered all my questions and made the whole process smooth. Big shoutout to the manager, Fahmeed Bajwa, for also helping out and making sure everything went perfectly. Both of them were honest and professional | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ shelli chaffin
    So upset with this dealership! I purchased a 2019 Corolla for my daughter here 6 months ago and as of today, have not received any plates. They can't even give her more temporary plates and told her that if she is pulled over and ticketed, they would pay for the ticket. Unacceptable! No one wants to return my calls, and when I do | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Yunus Karakütük
    Complete regret . | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Thiago Miliante
    I hope this review can help the next person. Went to the service today to have my car checked, but I was told that they do not do any service on cars older than six years. I hope this helps people avoid the unnecessary trip if it’s your case. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Acnaib Zemog
    Whew this dealership has put me through a emotional wreck I was lied to by JOHN S. that I had extended warranty and when and they diagnosed the car they said I had to pay out of pocket 4000 for a new gas tank he made me waste money to get my car towed to the dealership and and money on a diagnostic I had to tow my car to a trusted m | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Stefan Hurlebaus
    I bought a Volkswagen Taos at Volkswagen Houston West 2 years ago. At the last service appointment the service advisor said that I will have one more free service. Today I brought my vehicle to this dealership for service and I was told that the service is not free. I had 37000 miles instead of 36000 miles on it. I am very disappoint | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Ramiro Cervantes
    Been about a year or less since we purchased a 2007 Dodge Dakota. Had not written a review since we tried to believe the truck was a good buy but really ended up being a junk truck. Started off with a Ck engine light being on after maybe two weeks when bought which they said that same problem, off back firing had been corrected and | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Tom Judge
    Tony was great. He helped our family find a great CPO VW Atlas. We have a young baby and he helped walk us through the process on the phone before we got there. We knew exactly what to expect and we're delighted with the condition of the vehicle. The sales experience was very easy and the whole team was helpful. We feel like we got a | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ M C
    Stacy has been amazing to work with and I recommend that if you are looking for your next vehicle be sure to ask for her because she will work with you to find you the best deal | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Luis D. Rodriguez
    I have been part of the VW family for more than 8 years and have owned several VW cars. Reggie has always been the one I can count on. He is professional, knowledgeable, and always willing to help with any issue I bring up. Thanks to his great service, every visit feels easy and stress free. Reggie truly represents the best of VW and | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ ashford garner
    “Be cautious with this dealership. We took our car in because the alternator was failing. When we picked it up, the car was jerking, and they told us we needed a new battery, the transmission was failing, plus several other expensive repairs totaling nearly $10,000. We chose not to move forward and took the car home instead. After | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Marvin Garcia
    Bad experience. Save yourself some time and skip past this dealership. If for some reason you still decide to come into this place especially the used car section, dont bother with Fabian Gomez. Stating in a professional manner that my girlfriend and I are cheap does not close a deal on anything. No one stated that we came to see th | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Tatiana Hernandez
    Thank you so much John! For the outstanding service and clear communication. Will definitely be back for any service needed. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Ebony Jones
    I was super nervous as this was my first time buying a vehicle on my own. Riadh was so helpful! 10/10 service provided. I love my new Tiguan! The process was painless and very fast | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Gina Dusterhoft
    Best service department around Houston. I would recommend this dealership. The stock deep, customer service is the key to success. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Juan Vera
    I want to take a moment to recognize the outstanding service I received from two service advisors (Mr. John and Ms. Larissa )at West Houston Volkswagen service department. From the moment I arrived, they went above and beyond to make sure my experience was smooth, stress-free, and truly exceptional. Both advisors (Mr. John and Ms. L | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Charles Crabtree
    I went down the path of trying to buy a car from Bert from out of town. It was a car from up north that had picked up some rust - he sent me pictures of the undercarriage that he would’ve known were going to put me off the car, but it saved me the $200 I was going to spend on a PPI. Really appreciated the honesty. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Kushal Desai
    Amazing Experience at West Houston Volkswagen. RIADH & FAHMEED helped us a lot and gave us the best Hospitality and amazing experience. Riadh was very enthusiastic and polite with the whole process. Fahmeed was also very helpful throughout the whole process. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Abby Candelario
    ?????????? I had an excellent experience buying my car thanks to Riad. From the moment I walked in, they were friendly, patient patient, and very knowledgeable. They answered all my questions, explained everything clearly, and never made me feel pressured. They really listened to what I wanted and helped me find the perfect car withi | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ the parra family vlogs
    Jesse in the service department is always helpful and provides top notch service. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Manasseh
    The customer service and lack of communication here is absolutely unacceptable. Im asking when is it going to be serviced and John who I have to talk to is saying “we’ll get to it at the end of the day” and that is unacceptable and the reason he gives is that it’s a lot of work which I feel is completely unprofessional to say while I | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Teuta A
    I would give zero stars if I could. Ever since purchasing my vehicle (the Atlas) brand new from this dealership, it has never worked properly. From day one, the car has had ongoing issues that were never thoroughly addressed. The most alarming part is that the car stops in the middle of the road without warning — a serious safety con | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Esmeralda Garcia
    I have been trying to cancel my warranty and other products purchased through this dealership, but the Finance Department has been completely unresponsive. They refuse to take my calls, return messages, or provide any assistance after the sale is complete. Once they’re done with you, it feels like customer service no longer exists. I | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Julio Reyes
    Took my car here for an EPC light, was sold a $2400 engine reseal that did not fix the problem. When I took it back they tried to sell me another $1200 oil pan reseal... Took it to another dealer and turns out just needed spark plugs that were never mentioned at VW West Houston. Why couldn't the techs diagnose this especially since i | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Camila Concha
    I recommend West Houston Volkswagen if you are looking to buy your new car within a trustworthy environment. The team will guide you through the process according to your needs. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Kino Wu
    I was also recommended to this store by a friend because my friend also bought a car here. As soon as I entered, Riadh was very enthusiastic and provided me with the car models I needed. He introduced a lot to me and said that there were some recent benefit and which plan will be better. He treated customers honestly and explained pa | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Mark Jaques
    August 2025 - one year on. One of my other vehicles is now a VW too! Hence, a different VW (Atlas) in for a recall and a few minor repairs. Super Impressed - consistently excellent service. Very professional and polished - just as you expect VW to be! Awesome service - as expected with VW. Wish my other vehicles were VW as well! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ cesar pinzon
    The customer service at this dealer is the best, Alyssa in the service area and Marco in the sales area do an excellent job. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Srdan Lalatovic
    Professional dealership, honest estimates of both time required to fix the issue that were on the spot every time. One suggestion: please secure loaners for factory recalls taking more than a day. Will not change for all my VW needs. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Esmel Fonseca
    Very disappointed with my experience with Volkswagen. I recently purchased a 2024 Volkswagen, and just 15 days after using it, the air conditioning broke down. The dealership provided me with a rental car, but I am being charged for it—even though the issue is clearly not my fault. I have tried reaching out to the regional manager an | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ China Jones
    John is always so helpful. One of the best service advisors I have worked with!! | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Janel
    We have been with Westside Volkswagen for 14 years. The ABSOLUTE NUMBER ONE REASON we have stayed with Volkswagen for all these years is because of REGGIE WALKER. In a world where you often feel like you cannot always trust others, especially when dealing with automotive issues, Reggie has been our trusted service advisor for all 14 | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Kenny Wright
    We all have choices who to use for service. This location with Reggie Walker helping us with service needs is always exemplary. Thank you! | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Anna Kast
    This review is in regard to the service department, specifically Jessie. I have been dealing with a nightmare situation from another shop and Jessie has been great at helping me navigate how to get my car fixed. I will never go anywhere else again! | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Caridad Osorio hernandez
    El vendedor marco Pérez es lo máximo , súper atento y muy profesional , llegue a pie y me fui manejando me ayudó en todo y nos dio excelente atención | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ C Sam
    Staff really worked hard to show how the ID.4 was an updated new ride for us. Showed off features and made sure we understood financial options Would highly recommend this dealership | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Carolina Payes
    Took my car in for a recall repair and an oil change. The service advisor Alyssa was friendly. Upon the inspection they found that the engine air filter needed to be replaced but I declined it at the time. A week later I took the vehicle to my local mechanic just to find out that this whole time I’ve been driving my car, the housing | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ John Bozeman
    Regrettably, this dealership’s pre-owned vehicle department exhibits exceptionally poor customer service. During a recent inquiry regarding a vehicle, I encountered a rude internet sales manager. When I inquired about the possibility of speaking with another representative, he informed me that he was the sole employee and that anyone | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ David Feinstein
    Dealers are more than just a place to buy cars, they are representatives of the brands that they sell. When a customer has a bad experience, it reflects poorly on the dealer and on the brand. My only experience at West Houston Volkswagen has me questioning if I will ever buy another Volkswagen. I brought my car here for a warranty r | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Anila Ahmed
    I recently visited this dealership to trade in my Volkswagen after they completed the appraisal. When the manager presented the offer and the equity amount, I expressed my dissatisfaction and asked if there was any room for improvement. His response was extremely unprofessional—he told me I could go to CarMax or sell my car “on the s | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Chris Grollitsch
    One of the worst service experiences I’ve ever had. We took our Atlas in for some steering box noises while it was still under warranty. They attempted to fix it by replacing some hardware but unfortunately that did not work. They decided to order a steering box which took months to get. During the wait out warranty expired and t | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Yesenia Valladares Aguilar
    I would never recommend this Dealer, two years ago I bought a car at the used car department, it took them more than 3 months to give me the license plate and when I went to pick it up it had supposedly already been done, they gave me a broken key and told me they were going to send me a Smart Control to the house, they verified my a | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ David Bradley
    Wonderful car buying experience for my wife and myself. Marco our salesman went above and beyond to ensure our buying experience was flawless. Highly recommend him and the dealership | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Hector Leon
    Daniel in the service department always comes through—this time with my car’s battery, which was thankfully covered under warranty. Even with the usual time crunch and how busy the dealership always is (which says a lot about their great service), he still made time to help. His professionalism, consistency, and the way they treat ev | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ khoa phan
    Mr. Fabian from the pre-owned department is very friendly and helpful | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Johny Peter
    Excellent service provided by Jesse, my service advisor. Always available to answer any questions regarding the service provided. Will definitely go back to the dealership for service in the future. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Zeola Jackson
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Jamal Hamza
    Excellent service provided by the Finance Manager Mr. MAHMUDUR ISLAM, R. Walker and Tony. Mr Mahmudur Islam the Financial Manager made the transaction very smooth and offered excellent service. Thank you | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Shrihari S.N
    I just returned from the West Houston Volkswagen Service Center and couldn’t wait to share my experience—especially about the incredible help I received from Daniel. I didn’t have an appointment(which I don’t recommend), and I wasn’t feeling my best health-wise, but Daniel made the entire process feel effortless. His professionalism, | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ juan heredia
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Madi Zoretic
    I purchased a brand new ‘22 Volkswagen Tiguan SEL 4 motion from the West Houston location. LOVED the car. It was my dream car. I don’t have many regrets about the vehicle minus a few warranty issues. (Before someone says that they didn’t do business with me I co-signed under a family members name.) I feel that the quality of custome | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Ivy nguyen
    | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Lemichael Hawkins
    As I Sat 4 hours though the process ,came with a capital one $7000. Voucher .. did an application for a 2015 dogs journey listed for 4900$.. Been pre approved by capital one and got APPROVED with them as well.. was going to make down payment of 800$ at first . My sale rep (FABIEN GOMEZ). Went to the back and came back to me and say c | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ pog expat
    Been here a few times to service my car. So far so good. They have shuttle service if required. Hard to get a loaner from them recently. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ May Cheung
    Peter Yen is the best customer service, he is an excellent. He also is very professional and friendly and explain details clearly . Will highly recommend him for car service. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Mandy Moore
    Car shopping was the last thing I wanted to do especially after a car accident that totaled my car. Russ made the process so simple, quick, and stress free! We love our new family car and are thankful for Russ's kindness & professionalism. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ widad alami
    I would like to thank Riadh for taking such great care of me during my purchase. He not only made sure all my needs were met but went above and beyond customer service. The process was seamless from test driving , car trading, bank approval, and parts purchase . My experience at the dealership was truly personalized. This was my firs | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Maria Marriott
    I took my car in this morning for an update. I was very pleased with the fast and courteous treatment I received thank you Jesse Vega for your help. Also the service Manager Chris was very attentive when I approached him as well. Although I didn’t have to wait too long next time I will take my laptop to work in one of the private sta | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Salvador Sanchez
    I bought a 2015 honda fit from the used car department on Volkswagen dealership on Katy and with an a day or two my car won't start the stater needs to be replaced then I called them and I asked if I can get another car that they had it for the same price the a bought my and ther told me they would give me half of | Read Full Review
    5/26/2025 12:00:00 AM | Google
previous
next
Bigger slider photo 0 Bigger slider photo 1 Bigger slider photo 2 Bigger slider photo 3 Bigger slider photo 4 Bigger slider photo 5 Bigger slider photo 6
of 7
close button
  • Home
  • Privacy Policy
  • Copyright © 2026
  • VWServiceDeals.com
  • All rights reserved
Do Not Sell My Personal Information