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Payne Brownsville Volkswagen

★★★★★(59)read reviews

4017 N Expressway # 83, Brownsville, TX 78520

(956) 517-1536 Ask About Our Service Specials!

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Mon: 7:30 AM - 8:00 PMTues: 7:30 AM - 8:00 PMWed: 7:30 AM - 8:00 PMThur: 7:30 AM - 8:00 PMFri: 7:30 AM - 8:00 PMSat: 9:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Rosie Hinojosa
Excellent personnel always willing to give you the best deal on your car. | Read Full Review
9/2/2026 12:00:00 AM | Google
★★★★★ Astrid Dl
Martín, Salesman was so helpful when I was looking for a truck, very attentive during the process. | Read Full Review
8/29/2026 12:00:00 AM | Google
★★★★★ Fil Garcia
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8/26/2026 12:00:00 AM | Google
★★★★★ Jorge Matamoros
We were looking for a vehicle that my wife liked, they didn't push us into anything instead they found what we wanted and my wife is happy.!!! | Read Full Review
8/17/2026 12:00:00 AM | Google
★★★★★ Yenny Avila
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8/15/2026 12:00:00 AM | Google
★★★★★ Nikki Nicole (Nikkirra)
I purchased my 2025 Volkswagen Atlas Premium R-Line brand new from Payne Brownsville Volkswagen, and unfortunately my experience since purchasing it has been extremely disappointing. I brought my vehicle back to the Brownsville location multiple times for ongoing concerns, including low coolant warnings and window issues, yet I cont | Read Full Review
8/14/2026 12:00:00 AM | Google
★★★★★ Marcos Pérez
Terrible. They do not keep their word. My mother in law had an issue with her vehicle a day after purchase. | Read Full Review
8/7/2026 12:00:00 AM | Google
★★★★★ Anadeisy Olacio
I had an amazing experience at Payne Brownsville! From the moment I inquired about a vehicle, Pete Caballero was there every step of the way. He took the time to answer all of my questions, helped me compare my options, and recommended the vehicle that truly fit my needs. His recommendation was absolutely on point! Pete also worked | Read Full Review
7/30/2026 12:00:00 AM | Google
★★★★★ Juan Fernando Melgoza Jr
Went in for an oil change was second person there and oil change lasted more than two hours. When vehicle was finished I went to go pay and the service guy helping out asked me if I knew that my engine light was on after I had already paid. I asked him what the issue was and he told me the technician believed it was a broken sensor a | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ scott h
Excellent service and sales. Always treated wonderfully. | Read Full Review
7/3/2026 12:00:00 AM | Google
★★★★★ Karina Trevino
I love the customer service they provided, friendly and helpful. Joel was very nice, everyone smiling and great attitude. | Read Full Review
6/28/2026 12:00:00 AM | Google
★★★★★ Maria Norwood
I have to say I'm extremely disappointed with my recent service experience. After looking through other reviews, it's clear that many of the negative comments aren't about buying a vehicle—they're about the service department. Unfortunately, I now understand why. I had questions about the charges on my service bill and called upper | Read Full Review
6/27/2026 12:00:00 AM | Google
★★★★★ Dulce Villarreal
Great Experience buying a car, would highly recommend Luis Garcia was an excellent representative and went above and beyond and the finance department was great as well | Read Full Review
6/16/2026 12:00:00 AM | Google
★★★★★ Isabel Parker
Everyone was so helpful to me and answered all my questions thoughtfully | Read Full Review
5/20/2026 12:00:00 AM | Google
★★★★★ Oscar Hernandez
Do not buy from these people. They’ll be quick to sell you a car but once there are any issues, repairs, recalls, etc… anything that needs parts/service, you will be ignored and lied to. All of them ignore you; you try to escalate up to management and you find out what the problem is. They ignore you to as well. You call the sales p | Read Full Review
5/18/2026 12:00:00 AM | Google
★★★★★ Athziri Dominguez
I recently worked with Martin Martinez, and the experience was fantastic. We’ve purchased many vehicles in the past, but this was by far the smoothest process we’ve ever had. I’d highly recommend Martin to anyone looking for a stress free experience. We are absolutely in love with our new family SUV! Can’t forget Roberto in finance a | Read Full Review
5/1/2026 12:00:00 AM | Google
★★★★★ beatriz rodriguez (connie)
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4/23/2026 12:00:00 AM | Google
★★★★★ Mylee Vargas
Had a great experience with the sales man Pete Caballero. | Read Full Review
4/21/2026 12:00:00 AM | Google
★★★★★ Ricardo Salazar
Awesome costumer service from Mr Pete caballero | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Anahi De La Garza
I had an amazing experience at Payne thanks to Memo and Arturo. They truly always go above and beyond for me, showing exceptional customer service and genuine care. As a law student visiting from San Antonio, it means so much to me that they ensured my vehicle was safe and ready for the drive back after the holidays. It’s the little | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ daniel gonzalez
Exelente personal | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Gris Delagarza
Todo el personal muy amable tengo años comprando mis carros con ellos y ahora estoy más q contenta al ver q el edificio es nuevo Fascinada lo recomendaría 100% y todos mis carros han salido muy buenos Sin dudar Volkswagen lo mejor | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Gricelda De la Garza
Fueron muy amables todo el Personal | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Rgv Show
I had a great experience with this mechanic. He completed my oil change and MPI inspection very quickly and efficiently. Everything was explained clearly, and the service was professional from start to finish. I was especially happy to find a small note left for me, which showed extra care and attention to detail. (Thank You have a b | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Estella Vento
I read some of the previous reviews from years ago and I can see that things have NOT changed. I wish I had read the reviews before taking my vehicle here,I would have gone somewhere else . Hopefully I can help others to not make the same mistake I made . Service at this dealership is still very disappointing and frustrating. Took my | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Tony Flores
Had a great experience on buying my second vehicle from Payne VW Brownsville. Will definitely buy from this dealership again. | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Raul Hernandez
| Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ julia
I just purchased my first carr. Pete Caballero was my sales mann and he was so helpful and patient. He showed me a perfect first car and helped me with all the confusing paperwork and I honestly felt like a was shopping with my dad, he was honest and I loved and appreciated it Thank you Payne. And Thank you Pete | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Meygan Vela
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3/9/2026 12:00:00 AM | Google
★★★★★ Lisa Jimenez
By far the best experience purchasing a vehicle thanks to Pete Caballero. He was so helpful and went above and beyond in helping me pick the right vehicle at the perfect price. He brought the car to my home since I am still recovering from a car accident and worked tirelessly to make sure that I had the best experience. Pete is hones | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Robert Anderson
Pete Caballero gave me the best experience I’ve had buying a vehicle from a dealership. He’s the guy to go to for sure . | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Sendy Vasquez
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3/3/2026 12:00:00 AM | Google
★★★★★ Carlos Enrique Amaro
The A-typical, “thanks for nothing,” subtle, “we don't want to nor could determine the root cause for rear view camera and don't want to fix it within your 50,000 mile warranty service. Update after picking up my VW, “can we break you out of it?” Asked by a sales person within Payne Dealership. 2/18/26 Update: 2/19/26, I noticed my | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Eric pemelton
I had an excellent experience working with Pete Caballero. From start to finish, he was professional, honest, and genuinely helpful. Pete took the time to answer all my questions, explain every detail clearly, and made sure I felt comfortable throughout the entire process. There was zero pressure, just great customer service and real | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Claudia Tabares
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1/21/2026 12:00:00 AM | Google
★★★★★ Ricardo Martinez
My family and I just purchased our 6th and 7th vehicles from Jorge Santillana at VW Brownsville, and once again, he delivered a 10/10 experience. I went in to help my mom find a car, but Jorge worked out such a fantastic deal that I ended up trading in my vehicle as well! Jorge’s attention to detail and world-class service are why we | Read Full Review
1/21/2026 12:00:00 AM | Google
★★★★★ Pedro Coronado
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1/12/2026 12:00:00 AM | Google
★★★★★ Alicia Rodriguez
This was the best experience I have had in a while. Pete Caballero was very helpful and very nice. He helped me get into my new vehicle and no issues with anything. | Read Full Review
12/31/2025 12:00:00 AM | Google
★★★★★ Bonnita Paredes
Awesome customer service! Very helpful. Pete Caballero is the man to see! Would come back with no hesitation!!! | Read Full Review
12/16/2025 12:00:00 AM | Google
★★★★★ CARLOS
Oh man, what a smooth experience. I’ve bought a total of five vehicles in my not-so-long life, and this one easily takes the cake. Mr. Martin was our sales representative. I told him exactly what we needed, and he came back with a very fair price on a brand-new Jetta. No gimmicks, no “let me go ask the manager” (where they disappear | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Ad?n Valenzuela
BUEN SERVICIO | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Iv?n Rodr?guez
| Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ daniel olivares
The service I received here was exceptional in finding a vehicle. The car salesmen’s Pete Caballero was very friendly and helpful throughout my time there. | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ Richard Jones
This morning, I arrived at the dealership at 7:50 a.m., second in line for service. I asked at intake how long an oil change would take and was told an hour to an hour and a half. By 9:20 a.m., my car still hadn’t been taken back. No one came to let me know they were running behind. When I finally went to ask, I learned that only one | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ Iván Rodríguez
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11/9/2025 12:00:00 AM | Google
★★★★★ Areli Nacianceno
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11/2/2025 12:00:00 AM | Google
★★★★★ Lisa
The service I received here was exceptional in finding the vehicle of my dreams. The car salesmen’s were very friendly and helpful throughout my time there. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Alejandro Hernandez
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10/30/2025 12:00:00 AM | Google
★★★★★ Mariana Ortiz
Amazing experience getting my new car. Our sales man, Mr Caballero and Luis Garza on tower truly went above and beyond. | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Azael
First of all, I appreciate Rick for trying to make sure I was comfortable and all the other workers. The one complain I do have is with the supposed “boss” who, at the time of my car service repair, tapped my foot 3 times to wake me up from laying down on the couch in the lounge and told me to get up while waiting for my car to be fi | Read Full Review
10/23/2025 12:00:00 AM | Google
★★★★★ Adán Valenzuela
BUEN SERVICIO | Read Full Review
10/22/2025 12:00:00 AM | Google
★★★★★ Julian Gutierrez
So apparently it takes almost 5 hrs for an oil change I swear these people don't do anything just sit in the vehicles that are inside and play with each other worst experience ever never come here switching to mission | Read Full Review
10/22/2025 12:00:00 AM | Google
★★★★★ Adán Valenzuela
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10/19/2025 12:00:00 AM | Google
★★★★★ Juan Rodriguez
Pete Caballero did an awesome job helping me out get the truck I came to look at and helped me get an awesome rate. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Adam Sain
Gerardo, David, and Mr. Suarez should be ashamed of how they repaired my vehicle. They had it for over a month and the day we got it back it needed repairs again immediately. There was no communication, we had to call for updates if we ever wanted to, and Gerardo had no idea how to explain the issues my vehicle was actually having. T | Read Full Review
10/13/2025 12:00:00 AM | Google
★★★★★ Gloria Cano
Do not recommend | Read Full Review
9/19/2025 12:00:00 AM | Google
★★★★★ Alyssa Castro
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9/19/2025 12:00:00 AM | Google
★★★★★ Edgar Basurto
Service center is horrible, do not recommend | Read Full Review
9/19/2025 12:00:00 AM | Google
★★★★★ Smiley/ Garcia
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9/10/2025 12:00:00 AM | Google

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