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Gorman-McCracken Volkswagen

★★★★★(73)read reviews

800 Highway 31 East, Longview, TX 75604

(903) 704-0237 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 2:00 PMSun: Closed

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Customer Reviews

★★★★★ DONNAL Smith
It was good | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Infamous Crusher
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4/1/2026 12:00:00 AM | Google
★★★★★ Colter Acker
I called Gorman McCracken yesterday afternoon and talk to TJ Dade she had the car pulled up front we I arrived and made the buying process simple and smooth, I drove my Wife’s new car home that evening. | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Kim Petty
Easy to schedule appt online Car was serviced in a timely manner and communication was on point! | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Stephanie Thomas
Affordable and fast | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Keke Hamilton
I was able to find someone who knew exactly what I was looking for. | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Mindy Irby
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3/23/2026 12:00:00 AM | Google
★★★★★ jenae sidebotham
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3/23/2026 12:00:00 AM | Google
★★★★★ Pat Blacklock
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3/23/2026 12:00:00 AM | Google
★★★★★ Tonia Metcalf
All the staff at Gorman McCracken are so nice and helpful. | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Rayford Jones
Gorman McCracken done a diagnostic on my 2018 VW Tiguan and told me what was wrong with it. They made a video showing me what repairs my car needed. They gave me a detail list and quote of everything. I am very happy and satisfied with the work they performed. I would highly recommend Gorman McCracken to my friends and Co workers. Th | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ Kathy Reyes
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3/19/2026 12:00:00 AM | Google
★★★★★ the yohos
I bought a used car from them I have had nothing but issues with this vehicle since buying it. Sad thing is they way over charged me because I worked there. My car is yet again in the mechanic shop getting new parts put on. I just found out the parts ordered are the wrong ones cause my engine is a 2014/2015 engine and it was put in a | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ marcos martinez
They took care of all the things I needed | Read Full Review
3/17/2026 12:00:00 AM | Google
★★★★★ Honey Baby
Every One Was Nice! Marcos made my experience smooth and was very helpful. Definitely recommend | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Karen Jackson
My oil change was completed in a timely manner. All the staff I talked to were very nice & attentive to my needs. | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Brett Beard
This location will do a hard pull on your credit, even after telling them at the very start multiple times that I DO NOT want a credit run at this moment, and will lie to your face when they say they won't run your credit. They will also attempt to charge more for a vehicle in person vs their listed internet price ($1200 difference f | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Rebecca Niebrugge
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3/14/2026 12:00:00 AM | Google
★★★★★ Kerry
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3/14/2026 12:00:00 AM | Google
★★★★★ juan don
The staff there are great but getting an appointment is something else. No one in the service department answers the phone so you have to go on line to make an appointment. Well under staffed. They go through staff like I go through socks. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Gerard “Jerry” Doyon
I went there to purchase stuff for my VW. The parts guy seemed knowledgeable and helpful, but he was hard to find because he wasn't there at his desk. I had to wait for them to locate him. The service department lacked serious attention. I don't know what the mechanics are like but I know the service associates were not very helpful. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Kim Clay
Do not recommend! | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Ronnie Murphy
The most enjoyable car buying experience I've ever had,I will recommend them to all my friends. Also a great service department. | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ tony lamptey
Quinten was great. I never felt pressured and he made me a deal that I could not refuse. If your looking, please go see him. | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ christian vasquez
Nos encantó el servicio de David Rivas muy amable y responsable nos supo asesorar e informar de todo el proceso de la reparacion de nuestro carro | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ David Taylor
Friendly staff, completed service on my vehicle timely. | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Chuck Nix
Everything went very well | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Tamekia Day
I do not believe a diagnostic was done on my car . I’ve taken to 2 different volkwagen dealerships within the same month diagnosis different . So someone is lying or neither dealership knows what they are doing. Seems like both are trying to run a bill up either way I will never buy another Volkswagen it is the worse car I’ve ever p | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Josh
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3/8/2026 12:00:00 AM | Google
★★★★★ Chris Baldobino
Very awesome place to buy new or used vehicle!! Highly recommended!! | Read Full Review
3/7/2026 12:00:00 AM | Google
★★★★★ Chris Bledsoe
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3/7/2026 12:00:00 AM | Google
★★★★★ T. V.
The service department was very helpful. | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Lamarcus Hopson
I was well taken care of by the team in its entirety. Took my car in to be serviced and while I waited they took the time to make sure I was comfortable. I was even given the opportunity to be a part of their training while the floor team was practicing on a Mazda3. A very pleasant experience again from them. Can say so much more b | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ nanetta kennedy-ford
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3/2/2026 12:00:00 AM | Google
★★★★★ Mary
I took the car in for an oil change and specifically to check the tire pressure because I knew it was a little high. When they wanted to replace the engine and cabin filters, which I expected, but also wanted to do an alignment, I declined. The frustration is that I had to tell them literally 3 times that I did not want the servic | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Tara Wall
When I purchased my car from this dealership, my experience was very pleasant. Earl and Jim were both great to work with, and I left feeling confident about my decision. Unfortunately, my experience with the service department has been completely different. At my first service appointment after purchase, I was told I needed new tir | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ Venita Judice
5 stars only because the dealership manager, and office manager made a correction to the mix up on the services rendered by the service department billing. | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Henry Wilburn
Our salesman Marcus did a good job communicating throughout the process. The dealership was very professional and everyone was very nice. We really like car. | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Marybeth Jacobs
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2/19/2026 12:00:00 AM | Google
★★★★★ Ashli Braley
Love the video showing what’s wrong and how it will be fixed!!! | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ tonyastephens71
Have some sensor lights that could not be corrected in my two hours of being there. We have to reschedule | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Darren Cooks
Awesome service | Read Full Review
2/16/2026 12:00:00 AM | Google
★★★★★ Brenda Irvin
Gorman made buying my car a very easy experience and they worked with me to make sure things came our just right for my budget. And I really like my car. It couldn't be better. | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Loretta Gregory
Very timely and efficient! | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Mo Williams
The service department is ALWAYS rising above to create a quick— seamless experience! Thank you . | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ S D
A very family friendly atmosphere. I purchased the Volkswagen Atlas. There was no pressure and my sales representative Marcus was very attentive to my wants. I would definitely recommend this dealership to my family and friends. Also, the service center staff may have 5 customers but you never feel like you're not important too. | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Andy Rogers
Great service! All smiling and friendly faces . Excellent transaction. Very helpful staff. I’d do business here again with no reservations. | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ Cecelia Bradley
| Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ david stewart
Fast and friendly service. Would recommend | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ Cathy Lay
Excellent service! Great people | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ nancy lake
T.J. went above and beyond in helping us. Highly recommend her for your next vehicle purchase. Thank you so much for your help and guidance. Will be back! | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Carolyn Harvey
David was very patient and kind. | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Davy
Fast. Efficient, Friendly & Professional | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Itzel Casas
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2/2/2026 12:00:00 AM | Google
★★★★★ james duke sr
Great service and advisor James Hooks! | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Theresa Greene
The service is absolutely amazing. ALL personnel are so friendly & helpful. The service dept is excellent. | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Kate Mangus Mole
I had an oil change and tire rotation on my 2025 CX-50. The team was super fast and finished in less than an hour. They even vacuumed out my car which was an unexpected touch. I will definitely return. | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Stephanie Fussell
I had to use your service department. They were top notch. My car was a little bit of a challenge trying to figure out what was wrong, but they did not stop until they figured it out. They were very good about contacting us and updating us on the status and they were really good about getting it in and out. Your service department ro | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Alfredo Serrato
Very helpful and friendly best car buying & service I’ve ever been too | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Phyllis Rieves
Quinten Cooley was great to work with! Love my new CX50! | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Dana Phillips
So I have been dealing with Gorman McCracken for 4 years since I bought my vw Taos from there and the first 3 years I'd given them a -5 star review because they were awful, long wait times and terrible customer service but the last 2 times I have had to take my car in they have been exceptionally better I'd now give them 10 ? | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Lorena Chaparro
Everyone was so nice and kind !!! | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Juan P. Solis
Poor service!! I took my car VW Passat to service department, on 12/30/25 after replaced the battery and the car presented an electric issue. I called every week to know about the status and ask if they found the fail code or if they were waiting for any parts. The 4 weeks they kept the car at the dealer Their excuses were about they | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Titus
I was in the market for my daughters first car a year ago. After deciding on a Jetta, we shopped this dealership first, since it was the closest. We couldn’t come to an agreement on price due to “lifetime key fob battery replacement “ charge of $700. Three days later, I drive to VW of Waco and purchased my daughter’s first car. Curre | Read Full Review
1/22/2026 12:00:00 AM | Google
★★★★★ L
My experience was smooth and very transparent. My first time buying a car on my own, they walked me through the process without jacking up prices and let me know where every charge is coming from. I got a great deal and would use them again | Read Full Review
1/20/2026 12:00:00 AM | Cars.com
★★★★★ Shelly Wells
Not a great experience attempting to purchase a vehicle. I do not live in Longview and drove 2 hours to check out a vehicle I found online. I had talked with Abby for a few days previously and she was wonderful to work with. However, the finance manager was not. Roger called me to get my information and went over a few warranty optio | Read Full Review
1/16/2026 12:00:00 AM | Google
★★★★★ Cameron Johns
Don't come here, seriously. They will blatantly lie and bill you for work they never did. Customer service has went down the drain within the past year as well. James Hooks, the service advisor I had the displeasure of dealing with the last two times needs to be fired or moved to a different area where he's not directly dealing with | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Mr. Singlendon
I have never owned or even drove a VW before, so I dropped in and asked to test a Jetta.....the ac didn't work (this was a "new" car) and the thing was otherwise very unimpressive. I asked about a Passat and the says that they don't even handle them because people don't like them! Since we are replacing our sedan AND our SUV, I mov | Read Full Review
1/8/2026 12:00:00 AM | Google
★★★★★ Patrick Winters
Took my daughter’s beetle in to have recall work completed. Upon driving her vehicle again she realized her cruise control wasn’t working. Service department said they were 99% sure it wasn’t due to the recall repair. When I found that her horn and buttons on her steering wheel were also not working I could never get them to answer t | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Terri Jones
Gorman McCracken Volkswagen in Longview has been absolutely amazing. My daughter’s car had a transmission warning light come on, so I brought it in to have it checked. It turned out the issue required a very rare part, only three available in the world! Because of that, I had to leave the car there longer than expected, and even tho | Read Full Review
12/18/2025 12:00:00 AM | Google
★★★★★ Majid Alfifi
We dealt with Abigail in the sales and Tony in finance. We had great experience from the beginning to the end. I think people here are good and easy to work with. | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Jillian Baldwin
I can’t thank Lisa and Brooklin enough for taking such excellent care of me during my service! Updated promptly and even provided a loaner! Will always recommend because of those two! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Carl Brandon Morris (Brandon)
My salesman, Earl was helpful by showing me several different vehicles, he was also patient throughout the process by showing me the various features of the cars we looked at. The general manager, DyShan was pleasant to work with and accommodated my request for an acception to my request for a small discount. The finance manager, | Read Full Review
10/14/2025 12:00:00 AM | Google

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