Clay Cooley VW of Park Cities

★★★★★ ManikonBOOS

Excelente personal se recomienda da ir aparte de amables muy cordiales | Read Full Review

9/25/2023 12:00:00 AM | Google

★★★★★ Kelly Gallagher

Loved working with Mike Schwartz in service. Very knowledgeable and helpful when it comes to VW vehicles. | Read Full Review

9/25/2023 12:00:00 AM | Google

★★★★★ RAY SEPULVEDA

Jason Rodriguez is incredible. Fantastic service, professional and sincere. Glad to do bus with him and Clay Cooley. | Read Full Review

9/25/2023 12:00:00 AM | Google

★★★★★ NTATESEBATA SEBATA

Welcome well by a lady in front desk Worst service by James Henning and f the team , how’s labor charged twice for engine air filter and pollen filter . Labor for the 2 filters Almost $100 | Read Full Review

9/25/2023 12:00:00 AM | Google

★★★★★ Jason Martin

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9/24/2023 12:00:00 AM | Google

★★★★★ Eduardo Fuentes Salas

Michael was great. Very friendly and professional and the service was excellent | Read Full Review

9/24/2023 12:00:00 AM | Google

★★★★★ Alfred Shawn Bowden

From my salesman Nocosi Brown to the General Sales manager Shon was polite, engaging and fair. Excellent car buying experience! | Read Full Review

9/24/2023 12:00:00 AM | Google

★★★★★ Shah Family

We know nothing about the car except driving. So we trusted Ashley to take care of our first service. She was fantastic and very helpful. Rina | Read Full Review

9/23/2023 12:00:00 AM | Google

★★★★★ Meaghan Merritt

Mike was absolutely incredible. Very communicative, did an excellent job making sure I was taken care of and back on the road and even opened all the doors for me! Excellent experience!! | Read Full Review

9/23/2023 12:00:00 AM | Google

★★★★★ Jessica Erin

They were so thorough and got me in quickly. Stayed in communication and were so accommodating- I can’t say enough. The manager is amazing | Read Full Review

9/23/2023 12:00:00 AM | Google

★★★★★ Apryl McGallian

Always professional and outstanding customer service. | Read Full Review

9/21/2023 12:00:00 AM | Google

★★★★★ Justin A.

Been coming here for years, purchased a car here, and always do my services here. I have always been well communicated with and given a fast turn around on services. | Read Full Review

9/19/2023 12:00:00 AM | Google

★★★★★ deniz soydan

Jason Rodriguez helped me thoroughly when my car was getting fixed for about 2 months. He kept me updated regularly and explained in detail what was being done to my car. He made the entire process so smooth that I wasn't even stressed about the long period it took to fix my car. He was super nice, friendly and patient with me. If I | Read Full Review

9/18/2023 12:00:00 AM | Google

★★★★★ Mike Jazz

First of all Clay park lane VW website all wrong informations on the car specification. | Read Full Review

9/18/2023 12:00:00 AM | Google

★★★★★ Christopher Shields

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9/17/2023 12:00:00 AM | Google

★★★★★ Justin Rojas

Ashley Webb was amazing!! Very professional & extremely nice! I live in Denton but I'll make the drive back because the experience was so great! | Read Full Review

9/17/2023 12:00:00 AM | Google

★★★★★ Wesley Shaw

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9/16/2023 12:00:00 AM | Google

★★★★★ Veronique Lemay

It is always a pleasure when I come to Clay Cooley and Ashley was a pleasure to work with. She was very kind and professional. It was a pleasant experience all around. Thank you! ?? | Read Full Review

9/15/2023 12:00:00 AM | Google

★★★★★ Julie Davis

Fantastic sales professional! | Read Full Review

9/15/2023 12:00:00 AM | Google

★★★★★ Blaire Neher Hohenshelt

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9/15/2023 12:00:00 AM | Google

★★★★★ Latisha Aldridge

Nokosi Brown is an amazing salesman he help me out a lot. I thank him so much he deserves a big raise. | Read Full Review

9/15/2023 12:00:00 AM | Google

★★★★★ Aditya Chandra

Joke of VW. $179 plus labor to change a light bulb. Low beam. | Read Full Review

9/15/2023 12:00:00 AM | Google

★★★★★ Danielle Taylor

Car was there 6 hours for 20k service and they forgot to change the air filter. Waited 3 hours for the shuttle. The shuttle they always send me mailers to advertise. I wonder if they changed my oil or rotated my tires? I cannot get anyone on the phone and just gave up calling | Read Full Review

9/15/2023 12:00:00 AM | Google

★★★★★ octa prime

Very scammy as you would expect any car dealer these days however they have taken it to a new level. Thought a brand like Clay Cooley would be better but that was wishful thinking. Beware, get everything in writing because they will not know you once you head out the door. And even if you have it in writing they will not acknowledge | Read Full Review

9/15/2023 12:00:00 AM | Google

★★★★★ Eli Maruani

Great help from sales team. | Read Full Review

9/14/2023 12:00:00 AM | Google

★★★★★ Jojo

Thank you to the specialist who serviced my vehicle, and thank you to Ashley at the desk. She was so kind and helpful! | Read Full Review

9/13/2023 12:00:00 AM | Google

★★★★★ Cindy Klymov

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9/13/2023 12:00:00 AM | Google

★★★★★ Jim Horton

Asian is great to work with. We always appreciate her attention for our service appointments. | Read Full Review

9/11/2023 12:00:00 AM | Google

★★★★★ Lisa M. Gonzales (Wolf)

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9/11/2023 12:00:00 AM | Google

★★★★★ Jon Parker

My service manager, Michael Schwartz, did a great job of communicating with me and was a consummate professional. | Read Full Review

9/10/2023 12:00:00 AM | Google

★★★★★ Larry A. Peters Sr

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9/10/2023 12:00:00 AM | Google

★★★★★ Srikanth Jannareddy

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9/10/2023 12:00:00 AM | Google

★★★★★ Cjim

“0” stars Very unsatisfied. Worst dealer ever. First an inexperienced salesman that couldn’t even identify two SUV models of the same brand. Then a better salesman does an acceptable job. We were seriously interested in 2 vehicles so he asked for our best offers to submit to the manager. Along comes the rudest, unfriendliest, arrogan | Read Full Review

9/10/2023 12:00:00 AM | Cars.com

★★★★★ Cjim

“0” stars if I could. Very unsatisfied. Worst dealer ever. First an inexperienced salesman that couldn’t even identify two SUV models of the same brand. Then a better salesman does an acceptable job. We were seriously interested in 2 vehicles so he asked for our best offers to submit to the manager. Along comes the rudest, unfriendli | Read Full Review

9/10/2023 12:00:00 AM | Cars.com

★★★★★ adrian gutierrez

Jason definitely helped me out today by offering me a shuttle ride home and back instead of waiting 3-4 hours to resolve my cars issue. | Read Full Review

9/9/2023 12:00:00 AM | Google

★★★★★ Justin Lafollett

I have bought 2 vehicles and traded 1 and I have nothing but good things to say. It was a pleasant experience each time I went. Definitely a good dealership in my experience. | Read Full Review

9/9/2023 12:00:00 AM | Google

★★★★★ victor Wright

Everything went smoothly and everyone was nice ?? | Read Full Review

9/9/2023 12:00:00 AM | Google

★★★★★ Carlos Jimenez

“0” stars! Very unsatisfied. Worst dealer ever. First an inexperienced salesman that couldn’t even identify two SUV models of the same brand. Then a better salesman does an acceptable job. We were seriously interested in 2 vehicles so he asked for our best offers to submit to the manager. Along comes the rudest, unfriendliest, arroga | Read Full Review

9/9/2023 12:00:00 AM | Google

★★★★★ Gina Noblitt

This is the first time I have owned a Volkswagen and I have been nothing but pleased with my Tiguan! In the two years I’ve had it, all service (basically oil changes, I rarely need to take it in) has been done by Clay Cooley VW of Park Cities. They are fantastic in auto service and customer service! | Read Full Review

9/8/2023 12:00:00 AM | Google

★★★★★ Lori Hulbert (Tour Texas Hill Country)

Waited on our first oil change this morning, since buying our new car last December. Everyone I came in contact was friendly and helpful, just like when we had purchased our car. WE LOVE OUR TIGUAN!! | Read Full Review

9/7/2023 12:00:00 AM | Google

★★★★★ SUZANNE BROOKS

Very helpful in identifying the issues, explaining the technical side of the repairs required and working with me to choose priority repairs based on my budget. | Read Full Review

9/7/2023 12:00:00 AM | Google

★★★★★ Pablo

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9/7/2023 12:00:00 AM | Google

★★★★★ Maria Mendoza

I have had to very great experiences at this Volkswagen! They were able to drill and place my new Texas License plates and also fix a recall on my car. They have a great waiting area as well as a shuttle service. Would recommend | Read Full Review

9/7/2023 12:00:00 AM | Google

★★★★★ Ian Griffin

There is only one way to be #1, and that's being ready with everything and everyone. Thank you Clay Cooley VW for being able to satisfy your customer's desires along with having the goods to back it up. Worth the time and experience. | Read Full Review

9/7/2023 12:00:00 AM | Google

★★★★★ Wander Guerrero Mercedes

Oil change lasted from 9am to 2:30 Pm . i prove the waiting time for minor labor like a oil change. | Read Full Review

9/7/2023 12:00:00 AM | Google

★★★★★ Corey Artis

Today, was the first time I used their service department. Just like the salesman who sold me the car. The service department was a amazing. | Read Full Review

9/6/2023 12:00:00 AM | Google

★★★★★ Mike F

I am so impressed and happy with the service and quality of work I received during my visit. I had been going to another vw service center for years but wish I was coming here instead. The waiting area is clean and modern and every single member of staff I saw greeted me with a smile. Just amazing. I found my new service center.! | Read Full Review

9/6/2023 12:00:00 AM | Google

★★★★★ Felix Salazar

The experience was really great Thanks | Read Full Review

9/6/2023 12:00:00 AM | Google

★★★★★ alessandra Cardona

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9/5/2023 12:00:00 AM | Google

★★★★★ Judit Gonzalez

Jason goes over and beyond when it comes to customer service as a service advisor. | Read Full Review

9/3/2023 12:00:00 AM | Google

★★★★★ Amir Malek

Micheal and Ahsley and rest of the team were extremely friendly and helpful | Read Full Review

9/3/2023 12:00:00 AM | Google

★★★★★ Daniel Sunshine

Qualion was an awesome sales person and they made a great deal for me. Highly recommend!! | Read Full Review

9/2/2023 12:00:00 AM | Google

★★★★★ Jose Herrera

La atencion fue excelente. | Read Full Review

9/1/2023 12:00:00 AM | Google

★★★★★ Jessica Yeager

Awesome service! Every person involved played an intricate part in our process of buying our vehicle! They listened to what I wanted and the first vehicle they brought around was the one I went with… because they listened. Thank you guys!!! | Read Full Review

9/1/2023 12:00:00 AM | Google

★★★★★ Troy Boxum

I just really want to thank Asian for walking me through the process and making sure I was properly taken care of. I was grateful for her and the mechanic(s) and their team that got my car back into shape and working great! Thank you! | Read Full Review

8/31/2023 12:00:00 AM | Google

★★★★★ Matt Woolard

Glen in service was the best! | Read Full Review

8/31/2023 12:00:00 AM | Google

★★★★★ Damian avila

I recently had to take my Atlas for service and at my arrival I was welcome by Asia. She immediately recognized me and. And quickly help me. My vehicle was done and ready to go at the time she told me it will. | Read Full Review

8/31/2023 12:00:00 AM | Google

★★★★★ Alicia Gonzales

Had an awesome experience at the dealership on Tuesday. Mathew Roberts took great care of me and made my purchase extremely easy. I would definitely recommend this dealership to everyone and if your looking for a car, go see Mathew. | Read Full Review

8/31/2023 12:00:00 AM | Google

★★★★★ Erika Nelson Mukherjee

Michael was excellent and able to address the problem quickly and efficiently. | Read Full Review

8/30/2023 12:00:00 AM | Google

★★★★★ Tabitha Freeman

Nokosi Brown. Helped us in are new car. We live far away and he was more then helpful | Read Full Review

8/30/2023 12:00:00 AM | Google

★★★★★ chontia willis

Joseph Arlo and Mike was fantastic I will send my family to them the deal was the deal was and Arlo will be my realtor also???????????????????????????????? | Read Full Review

8/30/2023 12:00:00 AM | Google

★★★★★ Sha Leavins

Wonderful service department. Ashley and Michael bailed me out when I was in a bind out of town. Could’ve t say enough about how great of a experience it was to deal with them | Read Full Review

8/29/2023 12:00:00 AM | Google

★★★★★ Grisel Mozas

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8/29/2023 12:00:00 AM | Google

★★★★★ Luke Schaffner

good service | Read Full Review

8/28/2023 12:00:00 AM | Google

★★★★★ Anisha Holmes

Everyone has been so helpful. I had the pleasure of working with plenty inlcuding gjon, Jason, and Nate. Not disappointed | Read Full Review

8/27/2023 12:00:00 AM | Google

★★★★★ Al Dominguez

Donnie help me out and everything was perfect definetly coming back! | Read Full Review

8/27/2023 12:00:00 AM | Google

★★★★★ Lugene Hartfield

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8/26/2023 12:00:00 AM | Google

★★★★★ susan rey

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8/26/2023 12:00:00 AM | Google

★★★★★ Linda Wexler

From the moment my car battery died out of nowhere to the moment I picked up my car with repairs completed, every person I came in contact with was friendly, professional, knowledgeable, and helpful. They provided a person to pick me up from work and bring me to the dealership so that I could have a loaner car to use. The entire tea | Read Full Review

8/26/2023 12:00:00 AM | Google

★★★★★ Teronika Gaines

The customer service is impeccable and they don't harass you into trying to buy a vehicle. | Read Full Review

8/25/2023 12:00:00 AM | Google

★★★★★ Franklin Torres

I made a service appointment online for a Friday at 4:45pm. When I arrived, they told me that they couldn’t check my car until Monday. What is the point of having appointments available online for the end of the day on a Friday, if they don’t have a real intention of checking the car? Why not call the customer that scheduled the appo | Read Full Review

8/25/2023 12:00:00 AM | Google

★★★★★ Lizeth Mancilla

Hemos tenido ya 5 Volkswagen! Nos encanta! Los dos últimos los adquirimos en Arlington y siempre los llevamos al servicio a Clay Cooley en Dallas! Son muy amables, eficientes, siempre nos ayudan en español y no tenemos que hacer citas! Muy recomendable su servicio. | Read Full Review

8/23/2023 12:00:00 AM | Google

★★★★★ Carlos Parada

We had an amazing experience buying a car! My mother in law saw a few cars she wanted to see and they were all there and ready for her when we got there. Gjohn and the general manager Christie went above and beyond! Only buying our cars at Clay Cooley from now on! | Read Full Review

8/22/2023 12:00:00 AM | Google

★★★★★ Nancy Cooper

Staff was kind and efficient | Read Full Review

8/22/2023 12:00:00 AM | Google

★★★★★ Enrique O. Villegas-Martinez, MBE

Ashley (service rep) was extremely helpful and attentive. Communication with her was great, clear, and friendly. Had a great experience. Thank you! | Read Full Review

8/22/2023 12:00:00 AM | Google

★★★★★ Sameer Jaffer

Great service as always | Read Full Review

8/22/2023 12:00:00 AM | Google

★★★★★ Crystal Brown

I chose this trading because the customer service is awesome! Asian and Mike always treat me like I'm family when I come in. Plus, Asian didn't have to honor another dealership's coupon but she did. It's stuff like that that brings me all the way from Royse City, Texas to this location. | Read Full Review

8/18/2023 12:00:00 AM | Google

★★★★★ Lizette Lopez

Micheal, Anthony and Erica provided great customer service! Thank you! | Read Full Review

8/18/2023 12:00:00 AM | Google

★★★★★ amanda f

loved and appreciated my experience with Matt Roberts! Best sales rep i have had thus far! He was extremely detailed and knew what i was looking for after speaking with him on my must haves in a vehicle. He worked with me and was able to get me an amazing deal for the car i loved. definitely would recommend requesting him when visiti | Read Full Review

8/17/2023 12:00:00 AM | Google

★★★★★ Michael Steele

Was surprised to see such wide open availability of service appointments. Just moved to Dallas and was my first time visiting this dealer. The facility seemed to be recently renovated and was clean and comfortable. My Tiguan’s 20k mile service was done in less time than I expected. | Read Full Review

8/17/2023 12:00:00 AM | Google

★★★★★ yasmin burnett

Great dealership with a wonderful atmosphere and great sales representatives. Jayden was amazing. Did his job to make sure I was well taken care of. Michael also was amazing as well and did everything in his power to make sure I left in my Volkswagen. Great team of guys. Definitely referring everyone I know to them for sure. Thanks a | Read Full Review

8/16/2023 12:00:00 AM | Google

★★★★★ Sean Lowe

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8/14/2023 12:00:00 AM | Google

★★★★★ Yaneth Lopez

My husband and I had what we both believe was our best car shopping experience ever! Mr. Gjon Sula and Mr. Mike Crawford took great care of us as soon as we stepped in. They welcomed us and made us feel comfortable through the entire process. They connected with us and made the process as smooth as possible. We left the dealership fe | Read Full Review

8/14/2023 12:00:00 AM | Google

★★★★★ Larinda Mckelvy

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8/14/2023 12:00:00 AM | Google

★★★★★ Mark Horton

Top tier service from inception to my new Jetta vehicle out the door. Pleasure to deal with, would highly recommend. | Read Full Review

8/13/2023 12:00:00 AM | Google

★★★★★ Sandy Jones

Michael in service is a true professional | Read Full Review

8/12/2023 12:00:00 AM | Google

★★★★★ April Roberts

M. Schwartz was great! He stayed in touch with me from start to finish. He was very professional and very helpful. Kudos to Michael!!! | Read Full Review

8/12/2023 12:00:00 AM | Google

★★★★★ Jim Castillo

Been going to this Volkswagen dealership for many years and My wife and I love this place | Read Full Review

8/12/2023 12:00:00 AM | Google

★★★★★ JACK Levy

Polite and efficient and friendly | Read Full Review

8/12/2023 12:00:00 AM | Google

★★★★★ Byron Page

Our service advisor Jason Rodriguez was absolutely wonderful. His communication skills, his follow up, his attention to detail and explanation of everything was outstanding | Read Full Review

8/10/2023 12:00:00 AM | Google

★★★★★ joshua puccino

I originally bought my car from Clay Cooley and to be honest I wanted to avoid this place after that experience, but it’s the closest so I came here for service. They want to charge $175 to diagnose my tire pressure gage which won’t turn off after an impact to the tire and they can’t even give me any possible estimate on how expensiv | Read Full Review

8/10/2023 12:00:00 AM | Google

★★★★★ Chelsea Le

Jaden was great to work with! It was my first time purchasing a car through a dealership and he helped the process stay smooth and simple. Excited about my new car! | Read Full Review

8/9/2023 12:00:00 AM | Google

★★★★★ Richard Allen

Mat (salesman) is incredible. He really connects with the customer. Frankly, I wouldn't have bought/leased if not for Mat. Maybe the best I have ever dealt with. | Read Full Review

8/9/2023 12:00:00 AM | Google

★★★★★ Celeste Lua

Every one was very nice and welcoming including my shuttle driver Erika. 100% satisfied with how quick my oil change was done. | Read Full Review

8/9/2023 12:00:00 AM | Google

★★★★★ kendria Ray

They ran my credit twice with multiple Banks like they was in a strip club throwing out ones and they still didn't help me get approved for anything. They still want money!! Running my credit the way they did should have put me in something smh | Read Full Review

8/8/2023 12:00:00 AM | Google

★★★★★ Kevin Lewallen

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8/7/2023 12:00:00 AM | Google

★★★★★ Debchandan Das

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8/6/2023 12:00:00 AM | Google

★★★★★ Farima S

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8/6/2023 12:00:00 AM | Google

★★★★★ ramiro garcia

The service advisor is very understaning and takes care of our requests...Michael Schwarts | Read Full Review

8/6/2023 12:00:00 AM | Google

★★★★★ Nick Lopez

My needs were attended to quickly and efficiently. The process was very smooth and I felt like my time was valued. | Read Full Review

8/5/2023 12:00:00 AM | Google

★★★★★ Boba Queen

Shaun was a great service advisor, made me feel reassured and was a quick communicator! | Read Full Review

8/5/2023 12:00:00 AM | Google

★★★★★ Jacob Cadena

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8/5/2023 12:00:00 AM | Google

★★★★★ Flo Nis

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8/5/2023 12:00:00 AM | Google

★★★★★ Avinash Reddy

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8/5/2023 12:00:00 AM | Google

★★★★★ Juan

En mi tercer visita la verdad que fue un servicio muy profesional y amable, realmente Mike sabe de autos, de aquí en adelante seguiré con este dealer | Read Full Review

8/5/2023 12:00:00 AM | Google

★★★★★ Sunny

Asian was great, as usual. She communicated the status of my car and kept me informed. | Read Full Review

8/5/2023 12:00:00 AM | Google

★★★★★ Salim Adatia

Excellent service. Jason was quick to respond and updated me on the repair. I would take my car there for service. | Read Full Review

8/5/2023 12:00:00 AM | Google

★★★★★ Dion

I had a wonderful experience at Clay Cooley Volkswagen of Park Cities!! I appreciate Matt Roberts for making sure the car had everything I wanted and making the process smooth. He was very helpful and friendly! Thank you Matt and Clay Cooley VW Park Cities for the great service!! | Read Full Review

8/5/2023 12:00:00 AM | Google

★★★★★ Donald Gerhart

Service department in not efficient. | Read Full Review

8/5/2023 12:00:00 AM | Google

★★★★★ Katie Witaszak

Quick efficient service and great communication on vehicle status along with friendliness! Also convenient with the driving service. | Read Full Review

8/3/2023 12:00:00 AM | Google

★★★★★ Kurt Weber

Courteous and professional. Took good care of the car and had it ready before expected. They didn't push for any up sale on things I didn't want. Location is convenient. When in the shop getting the 90K service, they kept me up to date via text so no phone tag which was great. I could reserve my appointment on line. | Read Full Review

8/3/2023 12:00:00 AM | Google

★★★★★ Felicia Lahodny

Michael, in the Service Department is fabulous! His expertise and kind customer service is OUTSTANDING!!! | Read Full Review

8/3/2023 12:00:00 AM | Google

★★★★★ Raul Hernandez

My experience on Clay Cooley Volkswagen was amazing, I like the treatment that they give and how they answer all of my questions and concerns. Mr. Medina help me all the way through the process of getting my 4Runner. And I like the condition of the vehicle, it was a used vehicle but it was like new. | Read Full Review

8/2/2023 12:00:00 AM | Google

★★★★★ Itai Reubin

Best dealer in DFW!! | Read Full Review

8/2/2023 12:00:00 AM | Google

★★★★★ D R

Great dealership. They take care of you the whole step of the way. Thank you! | Read Full Review

8/2/2023 12:00:00 AM | Google

★★★★★ John O'Malley

Mike helped me out a lot he was great! | Read Full Review

8/2/2023 12:00:00 AM | Google

★★★★★ Ernesto

Quick and responsive work especially as a walk-in. Had a complementary drive back home after leaving my car for service and also a pick up the next day. Also, the service provided was clear with what was done and pricing while also being provided with recommendations of service that would improve the quality of life of my vehicle. 5/ | Read Full Review

8/2/2023 12:00:00 AM | Google

★★★★★ Scott Addison

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8/2/2023 12:00:00 AM | Google

★★★★★ Daimon Clines

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8/2/2023 12:00:00 AM | Google

★★★★★ Debchandan Das

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8/2/2023 12:00:00 AM | Google

★★★★★ joanna pina

Mike provided excellent customer service . He sets a great example to the team ! Provided excellent car service and finish the job in a efficient manner . | Read Full Review

7/31/2023 12:00:00 AM | Google

★★★★★ Sarah Turner

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7/31/2023 12:00:00 AM | Google

★★★★★ Sarah Wetzel

After looking at other dealers I finally located what I want at Clay Cooley. We took a last minute two hour drive and it was worth it. I finally found the trim package and price I wanted. Thanks Nokosi! | Read Full Review

7/31/2023 12:00:00 AM | Google

★★★★★ nayeli perez

Always keep me in inform. | Read Full Review

7/31/2023 12:00:00 AM | Google

★★★★★ Karla Cruz

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7/31/2023 12:00:00 AM | Google

★★★★★ Yesenia Serrano

Great job! | Read Full Review

7/31/2023 12:00:00 AM | Google

★★★★★ Lannette Vaughn

Mike was very helpful and friendly and I really appreciate his services | Read Full Review

7/31/2023 12:00:00 AM | Google

★★★★★ Ravyn Robinson

Went in for an oil leak & Jason Rodríguez took really good care of me! Highly recommend | Read Full Review

7/30/2023 12:00:00 AM | Google

★★★★★ Daniel Reyna

Great customer service by Asian! My go to for VW service needs! | Read Full Review

7/30/2023 12:00:00 AM | Google

★★★★★ Lisa Grace Smith

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7/29/2023 12:00:00 AM | Google

★★★★★ Ramon Alvarez

Rufus was a very knowledgeable and kind sales rep. He helped my wife and I find a car that we liked and drove off in on the same day we came in | Read Full Review

7/29/2023 12:00:00 AM | Google

★★★★★ Chritopher Peters

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7/29/2023 12:00:00 AM | Google

★★★★★ Richanda Davis

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7/29/2023 12:00:00 AM | Google

★★★★★ Darki 8841

Raymond and Nokosi amazing service !!! Thank you for you expertise . I will come back for the next car. | Read Full Review

7/28/2023 12:00:00 AM | Google

★★★★★ Nathaly Machado

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7/27/2023 12:00:00 AM | Google

★★★★★ Michelle Guara

Great service! I had been to a number of dealerships and every single staff member was friendly and welcoming. They didn’t treat me and my parents as just another sale. They worked on the price with me which was very appreciated. Just an overall 10/10 experience. Didn’t even expect to buy a VW to be honest but Raymond, who helped me | Read Full Review

7/27/2023 12:00:00 AM | Google

★★★★★ andy delozier

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7/26/2023 12:00:00 AM | Google

★★★★★ Simran Pahuja

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7/26/2023 12:00:00 AM | Google

★★★★★ Kirstin James

The team is always helpful, explaining what’s going on with the car and what is needed. They also give heads up on future service needs at the next visit! | Read Full Review

7/25/2023 12:00:00 AM | Google

★★★★★ Kristin Harwood

Michael Schwartz did an AMAZING job for my car. He was very communicative and went above and beyond to make sure the car was fixed properly and returned good as new! | Read Full Review

7/25/2023 12:00:00 AM | Google

★★★★★ Justin Brown

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7/25/2023 12:00:00 AM | Google

★★★★★ Leila Viesca

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7/25/2023 12:00:00 AM | Google

★★★★★ Clinton Williams

Mike in the service department was a huge help. He was super professional and friendly. | Read Full Review

7/24/2023 12:00:00 AM | Google

★★★★★ xavier Peterkin

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7/24/2023 12:00:00 AM | Google

★★★★★ Tristan Wu

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7/24/2023 12:00:00 AM | Google

★★★★★ Salina Dean

The sales associate explained everything in detail | Read Full Review

7/24/2023 12:00:00 AM | Google

★★★★★ Bryan R

Ask for Mike in service. He’ll treat you right. | Read Full Review

7/24/2023 12:00:00 AM | Google

★★★★★ Raul Rivera

Great service | Read Full Review

7/23/2023 12:00:00 AM | Google

★★★★★ Rebecca Ketcherside

I haven’t found the car I wanted YET but did visit several other dealerships and will only go back to this one. All team members here were kind and welcoming. No one was pushy and they actually listened to what I said. If you’ve had a negative experience at any other dealerships I would give this place a visit. | Read Full Review

7/23/2023 12:00:00 AM | Google

★★★★★ laquynee edwards

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7/23/2023 12:00:00 AM | Google

★★★★★ Marshall Anderson

Had a great experience with the dealership. We were in and out in 1 1/2 hours. Super quick and easy! Marshall | Read Full Review

7/23/2023 12:00:00 AM | Google

★★★★★ Joshua Kohler

The price I walked out with was the price I received from their website. (Took a little work to get there, but that’s the industry standard.). Nokosi and Paul and Cameron were very nice and helpful. Would def go back | Read Full Review

7/22/2023 12:00:00 AM | Google

★★★★★ Abby Evans

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7/21/2023 12:00:00 AM | Google

★★★★★ Matthew Richerson

Raymond was the man! Very professional and fun to work with. | Read Full Review

7/20/2023 12:00:00 AM | Google

★★★★★ LaShonda Cooks

I've worked with two fantastic advisors in the past year: Asia and Mike. Mike most recently. Excellent service experience, adaptive to my service concerns and needs. Very thankful. | Read Full Review

7/20/2023 12:00:00 AM | Google

★★★★★ Mark Salinas

Fast and efficient, would definitely recommend to my friends | Read Full Review

7/19/2023 12:00:00 AM | Google

★★★★★ Lily Miranda

Great service | Read Full Review

7/19/2023 12:00:00 AM | Google

★★★★★ Nancy

Do not recommend. Needs improvement in customer service. | Read Full Review

7/19/2023 12:00:00 AM | Google

★★★★★ MD Rod

Buying a car from this dealership was a great experience. Service team has been great.. Sales team was awesome. | Read Full Review

7/17/2023 12:00:00 AM | Google

★★★★★ Alicia Chavez

Had a great experience with this dealership! Salesman Ray helped us out tremendously in finding the perfect family vehicle. Made our experience very smooth and easy going. | Read Full Review

7/17/2023 12:00:00 AM | Google

★★★★★ Jesse Alonzo

my appointment was at 8am they didnt take my car back until almost 9am i was there for 3 hours for an oil change | Read Full Review

7/17/2023 12:00:00 AM | Google

★★★★★ Antonia Passalacqua

Originally. I would have given this dealership 5 stars. But as the deal became final there are many aspects of the sale that should have been customary practice that the dealership skimped out on. My family and I have been customers of VW for over 15 years. We have driven many models and have been customers of many dealerships (we mo | Read Full Review

7/17/2023 12:00:00 AM | Google

★★★★★ Alicia Chavez

| Read Full Review

7/16/2023 12:00:00 AM | Google

★★★★★ Zachary Dominguez

I chose this rating because of how customer focused the service staff was. When I walked in I was immediately greeted and felt welcomed. Some places people keep their head down and on the computer, not acknowledging customer, and it was nice seeing Volkswagon NOT do that. Plus, my partner recently had to buy a new car and I recomme | Read Full Review

7/16/2023 12:00:00 AM | Google

★★★★★ Daniel Aranzazu

Great service | Read Full Review

7/15/2023 12:00:00 AM | Google

★★★★★ VW Owner

Zero. This is the worst VW service I have ever had in the 25+ years of owning various VWs. My Eos transmission failed on a Saturday, I towed it to this dealer (nearest dealer from where the car was stranded) and have regretted it. parts.vw.com has the Mectron Part number 02E325025ALZ5L MRSP as $1564.88, on sale for $1408.39 but this | Read Full Review

7/15/2023 12:00:00 AM | DealerRater

★★★★★ VW Owner

Zero. This is the worst VW service I have ever had in the 25+ years of owning various VWs. My Eos transmission failed on a Saturday, I towed it to this dealer (nearest dealer from where the car was stranded) and have regretted it. parts.vw.com has the Mectron Part number 02E325025ALZ5L MRSP as $1564.88, on sale for $1408.39 but this | Read Full Review

7/15/2023 12:00:00 AM | Cars.com

★★★★★ Antonia Passalacqua

Had such an incredible experience at this VW- upfront, honest, and truly will go above and beyond to make sure your expectations have been met. Hayms and Nic were incredible! | Read Full Review

7/14/2023 12:00:00 AM | Google

★★★★★ The Blunts

Our experience was great, from the internet inquiry to closing the deal. I never felt pressured to buy a car. Jaden was great and I highly recommend him if you’re looking for a new VW. | Read Full Review

7/14/2023 12:00:00 AM | Google

★★★★★ Ashish Kedarisetti

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7/13/2023 12:00:00 AM | Google

★★★★★ Kim Wilson

Mike in Service Dept was amazing! He scheduled my appt immediately and it was finished next morning before we were scheduled to leave town. So thankful! | Read Full Review

7/11/2023 12:00:00 AM | Google

★★★★★ Lainie Simonton OConnell

Fantastic customer service! | Read Full Review

7/11/2023 12:00:00 AM | Google

★★★★★ kip.d

Zero stars. Not one to usually go the extra effort, but Clay Cooley and Ralph are not able to provide a clear title on a car after 3 months. Apparently, you can sell a car when you don't have a clear title in hand. Once they had my cash in hand, Clay Cooley didn't care. I had two main issues – missing the second key, no tags/title, e | Read Full Review

7/11/2023 12:00:00 AM | DealerRater

★★★★★ Shanice Williams

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7/10/2023 12:00:00 AM | Google

★★★★★ Francis Hum

Great Customer Service! Mike Schwartz our service advisor is a top-notch. He always communicates and is very helpful. Mike represents the Volkswagen brand and Clay Cooley Volkswagen of Park Cities dealership very well. | Read Full Review

7/10/2023 12:00:00 AM | Google

★★★★★ Erik Soliz

Asian, my Service Advisor, was great to work with. She kept me updated throughout my service and assisted me with using Sunbit to create a payment plan for the total cost of the repairs. She is an asset to your dealership. Thanks you. I am a very satisfied customer! | Read Full Review

7/9/2023 12:00:00 AM | Google

★★★★★ Bill Freeman

I had such a great experience at Clay Cooley Volkswagen of Park Cities. I really appreciated Jaden and his help and interest in what I was looking for and his ability to get me into the perfect car. I also was so grateful for them allowing me to take possession of the car so quickly, since my trade in did not have air conditioning. M | Read Full Review

7/9/2023 12:00:00 AM | Google

★★★★★ Christopher Bronson

After we agreed on the deal, it took forever to get through the finance guy. Really, we were just sitting there waiting. Once we got in the room, the process was fairly smooth. We’ve got to expedite the process from deal to done. Additionally, I found it a little bit. Difficult to get in touch with my salesman when I needed to. He a | Read Full Review

7/9/2023 12:00:00 AM | Google

★★★★★ Schaurntel Carter

Excellent customer experience… | Read Full Review

7/7/2023 12:00:00 AM | Google

★★★★★ Shannon Lofton

Deshaun is the guy to see! Hooked me up! Got exactly what I wanted and got me in and out in a timely fashion. | Read Full Review

7/6/2023 12:00:00 AM | Google

★★★★★ Alyssa Humarang

Mike was really accommodating and professional. Everyone was very friendly and was able to help me with my car. | Read Full Review

7/6/2023 12:00:00 AM | Google

★★★★★ Emma Hunter

Qualion was such a helpful, kind, attentive, and wonderful salesman! He advocated for me the whole time and listened to my needs as a customer. Cameron was great at explaining the financial side to me and made it easy to understand. Both are excellent employees at an excellent dealership where they really care about the customer's wh | Read Full Review

7/6/2023 12:00:00 AM | Google

★★★★★ Laura Evans

I dropped my car off last Thursday (it is now Wednesday) and was told it would be ready by Monday. When I called on Monday, I was told my car hadn't even been looked at and to call back Wednesday when it should be ready. I just called today, Wednesday, to find out that the service advisor assisting me was fired, and no one called to | Read Full Review

7/5/2023 12:00:00 AM | Google

★★★★★ Mildred Fore

My experience was Wonderful, a very exceptional Staff, All parties involved were very professional and nice, and pleasing from the very beginning walking thru the doors, we were greeted by an Associate that opened the doors with a Welcoming nice smile extremely nice services. My salesman Rufus Medina was the BEST in helping me and | Read Full Review

7/4/2023 12:00:00 AM | Google

★★★★★ Guillermo Macias

Great services Michael kept me in the loop with all the changes and service updates. | Read Full Review

7/2/2023 12:00:00 AM | Google

★★★★★ shannon LEONARD

Special thanks to Rufus on helping me with my car experience. He was great and helpful with everything. Please ask for him! | Read Full Review

7/2/2023 12:00:00 AM | Google

★★★★★ Reba Henry

The best haggle free, accommodating and courteous experience ever. Everyone at the dealership were outstanding and a pleasure to deal with. | Read Full Review

7/2/2023 12:00:00 AM | Google

★★★★★ Jay Chamberlain

Great purchase experience. Simple negotiation, and possession. | Read Full Review

7/2/2023 12:00:00 AM | Google

★★★★★ AMES COLLISION CENTER

My hat off to the parts department. We got into a pickle and need a part to send the car home right away and they went out their way to get us the part we needed. Thank you parts team! | Read Full Review

7/2/2023 12:00:00 AM | Google

★★★★★ Tanis Devlin

Salesman who presented the vehicle to me was great. I felt very comfortable working with him and he made me feel comfortable in being able to ask him questions. It was the general manager woman, a middle aged african American, who left a very bad taste in my mind and experience. She got involved when I wanted to know how to figure | Read Full Review

7/2/2023 12:00:00 AM | Google

★★★★★ Ferrakohn Hall

10/10 | Read Full Review

6/30/2023 12:00:00 AM | Google

★★★★★ Jared Moss

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6/30/2023 12:00:00 AM | Google

★★★★★ Shari Newhouse

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6/30/2023 12:00:00 AM | Google

★★★★★ Leonard J Fortuna

Carlos Rojas is a truly exceptional employee of your team at Clay Cooley VW. As a retired Navy lieutenant, commander, Carlos stands in the top 1% for customer Performance. 10=Truly Exceptional, | Read Full Review

6/30/2023 12:00:00 AM | Google

★★★★★ EMIL

First I would like to say the initial transaction was great. I got my car mid March 2023. I had a very good experience with Hames & Jose. They both are very good at what they do & If i could give their service 10 stars I definitely would. Everything is going well with my car. However, as I mentioned I got this car in March. It is now | Read Full Review

6/30/2023 12:00:00 AM | Google

★★★★★ Cenise

All around awesome experience. From Brandon, the sales manger, to my sales Rep Raymond and Anthony(?) my finace guy. All great, through (explained everything) and helped me get something that suited my needs AND what i wanted without being there all day... Thanks guys!!! ?? | Read Full Review

6/28/2023 12:00:00 AM | Google

★★★★★ Emily

Christy Henderson is the General Manager and she is the most unprofessional, incompetent, and disrespectful person I have ever worked with. She is extremely unwilling to help, talked over me, and interrupted me and cut me off continuously throughout our conversation. She didn't bother to look up my name, my account, or contract to co | Read Full Review

6/28/2023 12:00:00 AM | Google

★★★★★ Gracie Torres

My vehicles A/C started having issues. I took it in to the dealership and within a few days it fixed & working. Great service by Michael, he kept me updated on what was happening with the vehicle and even after I took it home Mike took the courtesy on giving me another phone call making sure the vehicle was working fine & up to my st | Read Full Review

6/27/2023 12:00:00 AM | Google

★★★★★ Brandon Johnson

Mike Schwartz always does a great job for me, and his customer service today was excellent. He talked me into buying some continental tires and all that it brings to the table, he was absolutely right about the outstanding performance it delivers. I can already feel the amazing pull off the hot road, the turns gripping the road with | Read Full Review

6/26/2023 12:00:00 AM | Google

★★★★★ Lalo Toro

Asian is the best! Do not hesitate to schedule your service with her! | Read Full Review

6/26/2023 12:00:00 AM | Google

★★★★★ Roberto Blanco

Everyone was exremly helpful and courteous...I wish the prices were a little lower but the service was excellent | Read Full Review

6/26/2023 12:00:00 AM | Google

★★★★★ Mary Flannery

Easy work, the staff was friendly. | Read Full Review

6/26/2023 12:00:00 AM | Google

★★★★★ gilbert rodriguez

Excellent service | Read Full Review

6/26/2023 12:00:00 AM | Google

★★★★★ Brandon Vazquez

I want to mention how professional and courteous Shaun was! He made sure I was aware of what was going on at all times and answered any question I had right away. Apart from his service, I noticed there was a dirty hand print left on my driver and passenger side A pillar from what I can assume was from a tech. I haven’t had time to c | Read Full Review

6/26/2023 12:00:00 AM | Google

★★★★★ Joey Alcudia

I am writing to formally review my recent car purchase experience at Clay Cooley Volkswagen Park Cities. I believe it is important to share an account of the events that transpired during my transaction to inform potential customers about the professionalism and service they can expect from this dealership. Accompanied by my best fr | Read Full Review

6/26/2023 12:00:00 AM | Google

★★★★★ mike pyers

Excellent customer service and buying experience. Raymond went above and beyond to make it happen. | Read Full Review

6/25/2023 12:00:00 AM | Google

★★★★★ yvette bedoy

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6/25/2023 12:00:00 AM | Google

★★★★★ Parker P. Cherry

They treat me with aloha! Big mahalo Clay Cooley Volkswagen! | Read Full Review

6/24/2023 12:00:00 AM | Google

★★★★★ Ray Mirabal

Great service took care of me ! Come see Raymond in sales for a vehicle! | Read Full Review

6/22/2023 12:00:00 AM | Google

★★★★★ Shane Wilson

When I had my new key programed at that time, I didn't realize it messed up the programming of the car that caused the trunk to open when I pressed unlock on either from the keyfob or from the inside. Took the car back to get it fixed way later because I didn't have time to do so as it was my only commute vehicle. They said they won' | Read Full Review

6/22/2023 12:00:00 AM | Google

★★★★★ jnlovett

I couldn't be more pleased with the new vehicle purchasing experience at Clay Cooley VW of Park Cities. Mathew Roberts found my dream car (2023 Taos SE with panoramic sunroof in Cornflower Blue and had it delivered to the dealership and stood by the offer he gave me. No haggling! | Read Full Review

6/19/2023 12:00:00 AM | DealerRater

★★★★★ ramiro garcia

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6/17/2023 12:00:00 AM | Google

★★★★★ Taylor Brasel

Hayms and the whole staff made a process that is normally terrible relatively easy and enjoyable. If you are in the market to buy a car and want a low stress experience I would definitely suggest Hayms. | Read Full Review

6/17/2023 12:00:00 AM | Google

★★★★★ M A

I have taken my wife’s Beetle in for service 3 different times and I will continue, the service guy Mike is awesome and patient. Thanks Clay | Read Full Review

6/15/2023 12:00:00 AM | Google

★★★★★ Tez R

The sales rep Hymes, was professional and customer service friendly. | Read Full Review

6/15/2023 12:00:00 AM | Google

★★★★★ Robert Wise

Shady management and staff. Tried to hold a customer vehicle hostage with no signed agreement. | Read Full Review

6/15/2023 12:00:00 AM | Google

★★★★★ Adam Johnson

| Read Full Review

6/14/2023 12:00:00 AM | Google

★★★★★ eddy walton

The service at Clay Cooley today was excellent as usual. From the service manager Asian to the technician Mati. I was in and out on time. Always leave feeling satisfied and confident. | Read Full Review

6/14/2023 12:00:00 AM | Google

★★★★★ Alexis Hernandez

Had such a great experience bringing my car in for service. They take care of you from the second you walk in. | Read Full Review

6/13/2023 12:00:00 AM | Google

★★★★★ Tomi Nguyen

| Read Full Review

6/13/2023 12:00:00 AM | Google

★★★★★ parrish mcelvaine

Horrible negotiators???????????????? and if you buy a car from them they will call you constantly, trying to buy the car back .... Even if you request to be taken off the call list..... 2 years dealing with this aggressive behavior.... To all out flips outs on the phone, IDK why after the 1st year they didn't get tired of my displeasure..... | Read Full Review

6/13/2023 12:00:00 AM | Google

★★★★★ Taylor West

Raymond was very patient and helpful with us over the course of multiple test drives until we found the right car. | Read Full Review

6/11/2023 12:00:00 AM | Google

★★★★★ Christopher Smith

Great staff & great service! Knows the brand well | Read Full Review

6/10/2023 12:00:00 AM | Google

★★★★★ Ricardo Alaniz

| Read Full Review

6/5/2023 12:00:00 AM | Google

★★★★★ Kimberly Clark-McIntosh

The service was outstanding and Aubrey did a great job of keeping me updated on my vehicle. This is my shop for all service on my Tiguan! | Read Full Review

6/5/2023 12:00:00 AM | Google

★★★★★ Brittny L. Arbour

Such a great group over at Clay Cooley VW of Park Cities. I went in for super simple maintenance on my 2021 VW. I was greeted by the friendly service team, including Robby and his sweet pug Winston who was more than happy to keep me company while I waited in the lobby. Every member of the team acknowledged me while I sat and waited m | Read Full Review

6/3/2023 12:00:00 AM | Google

★★★★★ Rylee Berges

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6/2/2023 12:00:00 AM | Google

★★★★★ Anthony Thompson

The service department here is the best; try them, you won’t be disappointed in their high level of genuine customer care and services! | Read Full Review

5/31/2023 12:00:00 AM | Google

★★★★★ Aja Gay

Mike was great. The service department took care of my warranty concerns with no problem. | Read Full Review

5/29/2023 12:00:00 AM | Google

★★★★★ Fazil Muhammed T

| Read Full Review

5/28/2023 12:00:00 AM | Google

★★★★★ Paco Hernandez

Best car car purchase I ever made so far Christy the GM was more than pleasant and friendly during the operation Matthew Roberts is your man if you are looking for a fair and great deal Highly recommended | Read Full Review

5/27/2023 12:00:00 AM | Google

★★★★★ Joe Longo

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5/25/2023 12:00:00 AM | Google

★★★★★ Raymond Pina

Back in 2022 I purchased a Nissan Titan. It had a couple of things that needed fixed and was told that they would take care of it. It took some fighting to get my truck in to get the repairs done, but I was finally able to get it in. The small door dent was repaired but the front windshield was not. I was told that it had been ordere | Read Full Review

5/25/2023 12:00:00 AM | Google

★★★★★ Rashundra Gamble

I have been going to the VW Park Cities location since I purchase my vehicle 2 years ago. The service team has not been the best. I have to call frequently to follow up on repair request and updates. Here recently I called and asked to speak to the service manager, Robbie Roberson, to see if I could get some additional insight or sup | Read Full Review

5/23/2023 12:00:00 AM | Google

★★★★★ Ashleigh Hoover

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5/22/2023 12:00:00 AM | Google

★★★★★ Christopher Crain

Michael, my Service Advisor was very communicative regarding the back order of the part for my Wagon. The job was done in a timely manner and I’m very happy. | Read Full Review

5/17/2023 12:00:00 AM | Google

★★★★★ Simón Estrada

Top of the line service! | Read Full Review

5/17/2023 12:00:00 AM | Google

★★★★★ M D

I’ve had nothing but problems with them starting from buying the car. First time… service advisor didn’t clearly state my free oil changes had run out, second… I had taken it in for a couple things and I went to wait for it to be ready after work and they said it was ready but I seemed to be in a hurry so they didn’t do my computer u | Read Full Review

5/17/2023 12:00:00 AM | Google

★★★★★ cecy reyes

Great service | Read Full Review

5/16/2023 12:00:00 AM | Google

★★★★★ Eugene Barnes

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5/15/2023 12:00:00 AM | Google

★★★★★ Demetra George

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5/14/2023 12:00:00 AM | Google

★★★★★ erica yerger

I absolutely do not like the whole car buying experience.Until I came to this dealership.I was greeted by salesman Matt Roberts.This guy changed the whole game for me.He wasn't pushy like some salesman can be.I ended up purchasing a 2023 Atlas Crossport.Thank you to the whole team Christy (sp ck) Sales Manager was Awesome.Jose in fin | Read Full Review

5/14/2023 12:00:00 AM | Google

★★★★★ Abir Shukri

Service took a bit longer than I was told on the phone, but it was a comfortable area to wait and my car got all the service and recall issues done. | Read Full Review

5/14/2023 12:00:00 AM | Google

★★★★★ Dani B

Mike and his team are amazing!! From the beginning of the service to the end, I am always grateful for his attentiveness and communication skills. Clay Cooley VW has a customer for life! | Read Full Review

5/12/2023 12:00:00 AM | Google

★★★★★ Escape The Odds

Hayms delivered great service! Go see him!!! | Read Full Review

5/12/2023 12:00:00 AM | Google

★★★★★ Paulbcuz B

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5/12/2023 12:00:00 AM | Google

★★★★★ Muz Tze

I went in for an oil change and a check up. Micheal helped me out, he was very kind and service was fast. Great customer service! | Read Full Review

5/11/2023 12:00:00 AM | Google

★★★★★ mearion harris

I called the dealership that afternoon and spoke to Mathew I informed him which vehicle I was looking for and wanted to make sure it was actually on the lot. He placed me on hold and went to verify the vehicle was available and on the lot. Finally made it to the dealership after work and the car was everything I wanted plus more he w | Read Full Review

5/10/2023 12:00:00 AM | Google

★★★★★ Jo Carden

They are always so kind and helpful! Plus they work with me and my schedule; I've never had a hard time scheduling with them! | Read Full Review

5/9/2023 12:00:00 AM | Google

★★★★★ Iris Martini

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5/8/2023 12:00:00 AM | Google

★★★★★ C Puch

Had a great experience buying my 2023 Tiguan r-series John and Paul were fantastic to work with! | Read Full Review

5/5/2023 12:00:00 AM | Google

★★★★★ Christopher Allard

The experience of buying the car wasn't great, I don't know if I would come back to purchase another car. I have continued to come to the dealership for service because of Mike. He's been great every time I have had to come in. When ever I have a service issue I always ask to talk with him to get an appt scheduled. He keeps me inform | Read Full Review

5/5/2023 12:00:00 AM | Google

★★★★★ Natalie Benitez

Had a great experience with Hymes and enjoyed how quick the process was. | Read Full Review

5/5/2023 12:00:00 AM | Google

★★★★★ Will Smoke

Not only has asian been patient and understanding with my situation I feel like I'm part of a family instead of a customer I won't take my car anywhere else for repairs never. Thanks for everything | Read Full Review

5/4/2023 12:00:00 AM | Google

★★★★★ Melanie Hegwood

Shaun Choice Service Advisor makes my car service appointments very pleasant. Shaun offers great customer service to his customers. | Read Full Review

5/4/2023 12:00:00 AM | Google

★★★★★ Keith Griffin

The staff was very helpful and instilled confidence that they knew what they were doing. | Read Full Review

5/3/2023 12:00:00 AM | Google

★★★★★ Luigi Pecoraro

Bought my 2022 VW Atlas CrossSport | Read Full Review

4/28/2023 12:00:00 AM | Google

★★★★★ Vi Rangel

Mike was our technician- I had originally been put on a waiting list from another technician for a loner car months ago and had zero response. Mike reached out and within two days had my car repaired and provided me with a loner car. What was taking someone else months to help me with, only took mike two days! SUPER HELPFUL! Great wo | Read Full Review

4/28/2023 12:00:00 AM | Google

★★★★★ carla ventrano

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4/27/2023 12:00:00 AM | Google

★★★★★ Rudy Cipriano

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4/27/2023 12:00:00 AM | Google

★★★★★ John Rolader

Purchased VW Atlas online. Was delivered VW Atlas Grand Sport. Notified the delivery driver, who said sign for this vehicle so you have something to drive and we will get it worked out at the office. No call back. Followed up in person and was told that we will need to trade the vehicle in, in a couple months when interest rates go d | Read Full Review

4/27/2023 12:00:00 AM | Google

★★★★★ James Martin

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4/26/2023 12:00:00 AM | Google

★★★★★ Rafa Alonso

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4/26/2023 12:00:00 AM | Google

★★★★★ Megan Evans

Salesperson Gjon was super nice and knowledgeable. Very kind. Great experience. | Read Full Review

4/22/2023 12:00:00 AM | Google

★★★★★ l g

This is my first time purchasing a car coming from another country. The people in the dealership are very helpful, friendly and managed to get me the car that I wanted. | Read Full Review

4/21/2023 12:00:00 AM | Google

★★★★★ Jenell Wilson

Everything was handled well, very efficient and friendly staff. | Read Full Review

4/18/2023 12:00:00 AM | Google

★★★★★ Charlie Goodnight

Mike was great a SUPER attentive. | Read Full Review

4/18/2023 12:00:00 AM | Google

★★★★★ Kevin Chapman

Asian; I hope I am spelling that correctly, was very attentive and provided frequent updates and detailed explanations of all work being performed. Very good customer experience skills. | Read Full Review

4/17/2023 12:00:00 AM | Google

★★★★★ Aaron Brooks

I had a great experience! Mike was great and my car came out running perfect. | Read Full Review

4/17/2023 12:00:00 AM | Google

★★★★★ Stacy Benjamin

They always have the items that I need. Very good service. | Read Full Review

4/17/2023 12:00:00 AM | Google

★★★★★ Rakan Ayyoub

| Read Full Review

4/16/2023 12:00:00 AM | Google

★★★★★ Ali Ahmed

We just leased a 2023 Taos last week and the service before, during and after the purchase has been exceptional :) we traded in our 2013 Mazda and got a sweet sweet deal on it as well. Matt Roberts was our contact person and it was truly a pleasure working with him. Very patient, professional and courteous. Answered all questions and | Read Full Review

4/14/2023 12:00:00 AM | Google

★★★★★ Taylor Ferguson

Matt Roberts was wonderful in helping me find a car with a price that I was comfortable with. He didn’t stop until I was happy and I am so grateful to have had him as my salesman. | Read Full Review

4/13/2023 12:00:00 AM | Google

★★★★★ Duane Shaw

| Read Full Review

4/13/2023 12:00:00 AM | Google

★★★★★ Claudia Crow

Michael Schwartz was outstanding; he was courteous and kept me informed every step of the way as I was waiting for a loaner car to come available and while my car was in the shop. This was my first interaction with the Clay Cooley VW Park Cities' service department and I actually thought, "If this is indicative of the service I recei | Read Full Review

4/13/2023 12:00:00 AM | Google

★★★★★ Quincy Helm

Asian was very kind, courteous and professional! | Read Full Review

4/13/2023 12:00:00 AM | Google

★★★★★ Chuck Pigott

Overall experience was ok. Mathew our salesman did an excellent job, man should be general manager ???? | Read Full Review

4/13/2023 12:00:00 AM | Google

★★★★★ Robert Young

Shannon is very professional and to the point. | Read Full Review

4/12/2023 12:00:00 AM | Google

★★★★★ Jack McMurchie

| Read Full Review

4/12/2023 12:00:00 AM | Google

★★★★★ Francisco Quijada

Me brindaron un buen servicio | Read Full Review

4/12/2023 12:00:00 AM | Google

★★★★★ Justin Blair

If I could give them zero stars I would. Took my car there March 18 as I had just had 2 rear tires replaced due to cupping and now was hearing clunking noises over bumps. Overall ride quality had deteriorated as well. Get there and service guy Mike goes for a ride with me and says he does not hear or feel anything abnormal and then | Read Full Review

4/12/2023 12:00:00 AM | Google

★★★★★ Isa White

| Read Full Review

4/11/2023 12:00:00 AM | Google

★★★★★ Avilia Lujan

Service Advisor went above and beyond | Read Full Review

4/11/2023 12:00:00 AM | Google

★★★★★ Phyllis Williams

My Service Advisor Asian Craven was professional as usual. The appointment process was easy & she was ready for me when I arrived . My vehicle was ready in the timeframe she gave me. | Read Full Review

4/11/2023 12:00:00 AM | Google

★★★★★ Janae Germany

Service is always acceptable Micheal is very great he always tries to get me in and goes over and beyond to figure out the problem. | Read Full Review

4/10/2023 12:00:00 AM | Google

★★★★★ Nicole Benson

Asian, Service Advisor at Clay Cooley Volkswagen in Dallas is highly responsive and clearly cares about her clients. She has been my service advisor (after going through several) for some time now and always responds when I need to schedule service. During the service process, she is careful to listen to what I am saying and communic | Read Full Review

4/10/2023 12:00:00 AM | Google

★★★★★ Jorge Ceballos

Just got a beautiful Tiguan, Raymond Mirabal was great! | Read Full Review

4/10/2023 12:00:00 AM | Google

★★★★★ Debra Moore Bushong

Dealing with Mike Schwartz always makes any service issues 10x easier. I had almost given up on going to the dealership, because I had continually atrocious experiences there (at Clay Cooley VW). But after dealing with Mike and ALLLLLL of the tremendous help he provides to make sure things (and people) are taken care of, I've continu | Read Full Review

4/9/2023 12:00:00 AM | Google

★★★★★ Karim Elgabry

Bec who helped me was an awesome. | Read Full Review

4/9/2023 12:00:00 AM | Google

★★★★★ michael schwartz

| Read Full Review

4/8/2023 12:00:00 AM | Google

★★★★★ Anne Teaford

Your service people sit there and wait for me to walk in. Then when I do no one greets me. There were four people out front and I was expecting to ask for Jose with whom I made the appointment. But he left the company. No one seemed to care that I needed help. I finally had to ask if anyone wanted to help me. Bad customer service. L | Read Full Review

4/8/2023 12:00:00 AM | Google

★★★★★ Margaret Cash

Well I was going through a death in my family and MIKE was there for me....and he was on time....overall he checked in with me about my car every day when my car was in the shop ...Thank you all for being NICE to me.... | Read Full Review

4/7/2023 12:00:00 AM | Google

★★★★★ Kelly Gray

Awesome thank you | Read Full Review

4/5/2023 12:00:00 AM | Google

★★★★★ Savannah L

Do not come to this location if you are a female first time buyer. I had a horrible experience at this location. I checked out the Volkswagen Tiguan base model and the “lowest number” they could give me was in the $600s. Sales agent kept implying I should check out the Taos instead which is not what I wanted. I went to a different lo | Read Full Review

4/4/2023 12:00:00 AM | Google

★★★★★ Todd Peacock

Asian gives great service | Read Full Review

4/1/2023 12:00:00 AM | Google

★★★★★ SanJuanita Santos Garcia

Our sale representative Nokosi Brown was awesome! He was very patient with us. He explained several options to us. I love my new 2023 Atlas. Thank you. | Read Full Review

4/1/2023 12:00:00 AM | Google

★★★★★ Karen Salinas

| Read Full Review

3/31/2023 12:00:00 AM | Google

★★★★★ Elonda Gatewood

From the moment that I spoke with Shaun Choice, he was honest about the time it would take for them to even look at my car and made sure that it was done by that time. As a woman who is responsible for the maintenance of her own car there are concerns of me being taken advantage of, I appreciated the video showing me the defects and | Read Full Review

3/31/2023 12:00:00 AM | Google

★★★★★ CECE Jones

I purchased a cross sport from here last week. A young man named Nokosi helped me out he was so helpful and made my car buying experience so stress free. | Read Full Review

3/31/2023 12:00:00 AM | Google

★★★★★ enzo cordeiro

Gjon found the exact ID.4 i wanted all the way in houston, drove out there to pick it up, and got it to me within my budget. Jose at financing was awesome also, thanks to everyone here ???? | Read Full Review

3/30/2023 12:00:00 AM | Google

★★★★★ Kailie Holloway

The staff was very professional and helped me meet my car needs! | Read Full Review

3/29/2023 12:00:00 AM | Google

★★★★★ Courtney King

Great Service! Very HAPPY | Read Full Review

3/28/2023 12:00:00 AM | Google

★★★★★ Suat Kucukay

| Read Full Review

3/27/2023 12:00:00 AM | Google

★★★★★ Brenda Smith

I'd like to thank Haymes for his outstanding treatment while obtaining a sale. He's very personable and professional. | Read Full Review

3/27/2023 12:00:00 AM | Google

★★★★★ Ana Rizo

| Read Full Review

3/27/2023 12:00:00 AM | Google

★★★★★ Atari Ramirez

Great customer service with the salesman | Read Full Review

3/27/2023 12:00:00 AM | Google

★★★★★ Anisha Holmes

I chose this rating due to the urge to meet all of my needs by each one of your staff members. | Read Full Review

3/24/2023 12:00:00 AM | Google

★★★★★ Ed

Tomi, Jose, Adam, AND Deshawn all went out of their way to ensure my service was completed satisfactorily. | Read Full Review

3/23/2023 12:00:00 AM | Google

★★★★★ Alejandro Mejia

Incomplete service despite leaving car for more than a week. | Read Full Review

3/23/2023 12:00:00 AM | Google

★★★★★ Rango Truck Repair

Gjon did a GREAT JOB SELLING US A Atlas HIGHLY RECOMMEND | Read Full Review

3/22/2023 12:00:00 AM | Google

★★★★★ Craven Smith

Matthew was a great help, so professional and very informative when it came to the VW. He helped my Wife and I every step of way he answered any questions and also made us very comfortable. He wasn’t trying to overdo his job thanks to everyone at this location my Wife and I are very satisfied and the VW rides smooth. | Read Full Review

3/20/2023 12:00:00 AM | Google

★★★★★ Brian N

Service advisor took great care of my car. There was a problem with the breaks and did everything possible to fix the issue in a timely manner. | Read Full Review

3/19/2023 12:00:00 AM | Google

★★★★★ Arin Alexander

Mike was very attentive and helpful with getting my oil changed and brakes fixed. Very timely and efficient | Read Full Review

3/16/2023 12:00:00 AM | Google

★★★★★ Natalie Lopez

Wonderful service!! The employees were very nice and helpful!! Huge shoutout to Tomi Nguyen and his excellent work ethic! Highly recommend! | Read Full Review

3/15/2023 12:00:00 AM | Google

★★★★★ Dinesh Bhardwaj

Bought a new tiguan from them in Sep 2022. Their Finance team sold additional warranty and service plan for another $2500 stating this will cover all maintenance for 4 years and warranty till 6 years which I accepted. Turns out the plan had lot of exclusions and were incorrectly updated in VW systems. I have been going through over 6 | Read Full Review

3/13/2023 12:00:00 AM | Google

★★★★★ richardcrank88

This dealership has nice and respectful workers and got me a car that I wanted | Read Full Review

3/11/2023 12:00:00 AM | Google

★★★★★ Brice Nealy

I tried to avoid doing this, but oh well. That service department is a “S” show (I’m sure your know what the s stands for). I’ve been to this location 3 times and each time I’ve experienced terrible customer service. With the exception of one time Daniel Cruz tried to right the wrongs that I experienced. They don’t know how to great | Read Full Review

3/9/2023 12:00:00 AM | Google

★★★★★ Valerie Valero

Asian was on top of everything had great communication with everything going on with our vehicle made everything smooth would definitely continue to work with Asian in the future | Read Full Review

3/8/2023 12:00:00 AM | Google

★★★★★ Douglas Neier

Primarily because of the excellent service, friendliness, thoroughness and follow-up provided by Service Advisor - Mike Schwartz. I was extremely impressed with Mike Schwartz & CC Volkswagen on how they took care of me and my VW TAOS! | Read Full Review

3/8/2023 12:00:00 AM | Google

★★★★★ Francisco Gomez Palacio VI

Michael Schwartz is a stud at customer service. Had a great, friendly experience | Read Full Review

3/6/2023 12:00:00 AM | Google

★★★★★ Alexander Lugo

Dropping off my car for service was very easy due to the help of Asian. The process was very fast and smooth. Only had to drop off and pick up and my car was ready. | Read Full Review

3/6/2023 12:00:00 AM | Google

★★★★★ Stephanie Hill

| Read Full Review

3/6/2023 12:00:00 AM | Google

★★★★★ Mary Tran

I took my car in for 30k maintenance and to have the voice recognition software looked at. I mentioned to my advisor that it was no longer working, seeing similar reports of it in car forums. When I picked up my car, it wasn’t fixed and my tire pressure light was not reset/ checked. | Read Full Review

3/6/2023 12:00:00 AM | Google

★★★★★ Kiran Kumar

| Read Full Review

3/5/2023 12:00:00 AM | Google

★★★★★ Marti Coldiron

the customer service is great. can’t complain about that. but i was shocked when i arrived to my appointment and told that it would be 5 hours for a oil change and inspection. that’s insane. | Read Full Review

3/5/2023 12:00:00 AM | Google

★★★★★ Heydi Flores

Horrible , el peor lugar al que he ido, solo perdí mi tiempo en mi vida vuelvo a ir, la atención al cliente pésima como que si a rogar tienes que ir | Read Full Review

3/5/2023 12:00:00 AM | Google

★★★★★ Emma Dyke

I was a customer here for 3 years naturally when I needed a new car this was where I wanted to go. I spent 4.5 hours just trying to buy the car they used all the classic high pressure sales tactics. Management even lied and told me an optional $2000 package was mandated. Every other vw dealership I have looked at have put my monthly | Read Full Review

3/4/2023 12:00:00 AM | Google

★★★★★ courtney caulfield

I chose this rating because of the service representative that helped me , Asian Craven. She is hands down the best person i have ever worked in the service dept. Asian is friendly and a great communicator. She always makes sure I have great service and am well take care of. She is an asset to your team!! | Read Full Review

3/2/2023 12:00:00 AM | Google

★★★★★ Michael Noonan

Both the service manager and the technician who worked on my vehicle went above and beyond to accommodate my needs. Even on a Saturday! I was continually asked if I was doing ok or needed anything while I waited, and was given updates throughout my wait. Was a great first experience at this dealership. Thank you! | Read Full Review

3/1/2023 12:00:00 AM | Google

★★★★★ Dan Kardell

Service was great, just very surprised that a 80K vehicle needed $800 in repairs (cam shaft timer). This is my 3rd VW and I have traded them at 60K but have kept on to this one because I really like it. I was told that VM don't have issues until well into the 100Ks | Read Full Review

2/25/2023 12:00:00 AM | Google

★★★★★ mario zelaya

No atienden adecuadamente, Lo asen perder mucho tiempo, Ve verdad que pésimo concesionario, Ni con un cosigner de 700 puntos de crédito logras obtener un auto de 12 mil$, los intereses son exageradamente altos y el down payment es exageradamente alto. Este es un pésimo concesionario para sacar un vehículo a crédito, no lo recomiendo | Read Full Review

2/25/2023 12:00:00 AM | Google

★★★★★ AnaMaria Witcraft

I purchased a VW GTI in May 2022. Since the beginning, the sound decreases constantly and randomly, until it goes all the way to mute. The climate control also freezes, and although I have a paid Sirius service, the screen shows loading constantly. I brought the vehicle to Clay Cooley Park Cities in October 2022 to have a recall done | Read Full Review

2/23/2023 12:00:00 AM | Google

★★★★★ Jack Gosnell

totally because of Mike. He is a straight shooter, knowledgeable and a good person. | Read Full Review

2/22/2023 12:00:00 AM | Google

★★★★★ reynaldo vargas

Sales person Matthew Roberts was super helpful did an awesome job he guided me through the whole process and answered every single question I had, highly recommend this dealer and the sales man | Read Full Review

2/21/2023 12:00:00 AM | Google

★★★★★ Angela Davis

Jose Rogel was my service advisor. He did an awesome job getting me scheduled and getting my car serviced for the issue I was having! He took great care of me !! | Read Full Review

2/21/2023 12:00:00 AM | Google

★★★★★ ram btcn

I had a terrible experience with this car dealership. They ripped me off by $10,000 by giving me a high interest rate and adding unnecessary services and fees to my purchase. When I asked for an itemized invoice, the finance department acted like they didn't understand what I was asking for. I strongly advise anyone considering this | Read Full Review

2/21/2023 12:00:00 AM | Google

★★★★★ gjon sula

Gjon did a GREAT JOB SELLING US A TIGUAN HIGHLY RECOMMEND | Read Full Review

2/20/2023 12:00:00 AM | Google

★★★★★ kankanala sandeep

My car needed an intake manifold replacement and it was covered in warranty. It was promptly replaced without any question. Thanks to Clay Cooley VW of Park Cities. | Read Full Review

2/20/2023 12:00:00 AM | Google

★★★★★ James Landa

| Read Full Review

2/18/2023 12:00:00 AM | Google

★★★★★ Carol Hutson

One employee found that my warranty did cover some of the things I needed and saved me a big chunk of money. He called the next day to tell me when the car would be finished and when I would come to pick it up. | Read Full Review

2/17/2023 12:00:00 AM | Google

★★★★★ Joshua Haskins

I have taken my Altas to CC twice. Both experiences were top-notch. | Read Full Review

2/17/2023 12:00:00 AM | Google

★★★★★ Jose Lomeli

| Read Full Review

2/16/2023 12:00:00 AM | Google

★★★★★ John Muller

| Read Full Review

2/14/2023 12:00:00 AM | Google

★★★★★ Salvador R

Outstanding staff | Read Full Review

2/14/2023 12:00:00 AM | Google

★★★★★ Frank Wilson

Friendly dealership did not have what I wanted but they were helpful | Read Full Review

2/13/2023 12:00:00 AM | Google

★★★★★ Juan Sanchez

| Read Full Review

2/12/2023 12:00:00 AM | Google

★★★★★ will rhoten

My experience was most pleasant. Everything was communicated and explained in detail. Top notch service! | Read Full Review

2/11/2023 12:00:00 AM | Google

★★★★★ Zack Weinstein

Didn’t fix it. Sat there for months | Read Full Review

2/11/2023 12:00:00 AM | Google

★★★★★ Miranda Craddock

Michael Schwartz of the Service Department is AWESOME! I had a less than stellar experience with a former member of his team a few months ago and he went above and beyond to make sure my vehicle was taken care of properly this time around. I appreciate it so much and will be back. | Read Full Review

2/6/2023 12:00:00 AM | Google

★★★★★ Escape The Odds

Wow! The experience from Hayms was INCREDIBLE! Please go see him if you’re trying to get a new vehicle! | Read Full Review

2/4/2023 12:00:00 AM | Google

★★★★★ Amelie Anderson

My wife and I purchased our first VW and had a pleasant experience with this dealership. The staff was terrific at working with our budget and was also kind. | Read Full Review

1/30/2023 12:00:00 AM | Google

★★★★★ Mary Nelson

The team was fantastic. They made us comfortable at every step of the maintenance process. | Read Full Review

1/30/2023 12:00:00 AM | Google

★★★★★ Lynnea Kraft

Mike in the service department is always happy to help get my car taken care of! The team did a great job detailing my car and getting my seats sparkling again! | Read Full Review

1/30/2023 12:00:00 AM | Google

★★★★★ Latoya Stanley

Most workers are very responsive, take care of customers from the beginning to the end, and ensure you have everything you need. Very knowledgeable and friendly. | Read Full Review

1/30/2023 12:00:00 AM | Google

★★★★★ R. F.

I'll go back | Read Full Review

1/30/2023 12:00:00 AM | Google

★★★★★ Laquita Gilbert

He was nice kept me informed and helped a lot. | Read Full Review

1/30/2023 12:00:00 AM | Google

★★★★★ Edward Knight

I heard that this place at Park Cities had a no-charge battery test. Soon as I arrived, one of the staff members helped me with the schedule. | Read Full Review

1/30/2023 12:00:00 AM | Google

★★★★★ Kelli Craig

My whole experience was positive, from the initial call to the purchase! I would highly recommend this location. Their customer service was exceptional. | Read Full Review

1/30/2023 12:00:00 AM | Google

★★★★★ John Myers

Clay Cooley VW was so easy to work with. I appreciate being informed throughout the repair process and highly recommend their service department. | Read Full Review

1/28/2023 12:00:00 AM | Google

★★★★★ Lisa Johnson

I took my car here for a brake test and was assisted quickly. Everything happened easily. I would come back again for future services. | Read Full Review

1/28/2023 12:00:00 AM | Google

★★★★★ Nicky Boggs

Clay Cooley is a fascinating place to visit. They know how to treat their customers. They are a great place to spend your time. | Read Full Review

1/28/2023 12:00:00 AM | Google

★★★★★ Pearl Elliot

My dad was having a windshield issue, and a close friend recommended this place to him. He received excellent service and was planning to return. | Read Full Review

1/28/2023 12:00:00 AM | Google

★★★★★ Florentin Rodríguez

Pude obtener una cita el mismo día para revisar mi automóvil (luz del motor encendida) y solucionaron ese problema más un defecto de fábrica del que no estaba al tanto y arreglaron un botón roto en mi volante. | Read Full Review

1/28/2023 12:00:00 AM | Google

★★★★★ Damian Irabor

Stop over-promising on service and then under-deliver. | Read Full Review

1/28/2023 12:00:00 AM | Google

★★★★★ Natasha Watson

I bought a car from here at the end of the year with fantastic service from the sales manager. He was extremely courteous and knowledgeable, helping me find a car I loved. | Read Full Review

1/27/2023 12:00:00 AM | Google

★★★★★ Willie Patton

The service department guided us to the optimal vehicle for our needs and financing. Our buying experience ran smoothly. | Read Full Review

1/27/2023 12:00:00 AM | Google

★★★★★ Mindy Ortiz

It was a pleasure working with you. This has helped me to restore my faith in the integrity of dealerships. | Read Full Review

1/27/2023 12:00:00 AM | Google

★★★★★ Georgia Hoffman

The sales team provided me with a great deal of information to assure me that a car purchased from them would be safe and solid. I don’t regret it. | Read Full Review

1/27/2023 12:00:00 AM | Google

★★★★★ Tricia Ward

After ordering from their online store, I was contacted by a representative, and it was great timing because I had a few inquiries. She humbly answered them all. | Read Full Review

1/27/2023 12:00:00 AM | Google

★★★★★ Silambarasan Sekar

| Read Full Review

1/27/2023 12:00:00 AM | Google

★★★★★ WQ

Terrible customer service! Tried giving this location a second chance but it was a huge mistake! Took my vehicle to get serviced for a couple of things (oil change, headlight issue, and braking issue) on 01/19 and our service advisor, Asian Craven for some reason could not pull up our VW Drive Easy Program (but one of the finance emp | Read Full Review

1/27/2023 12:00:00 AM | DealerRater

★★★★★ June Todd

My service advisor got me in and out in a reasonable amount of time. She checked on me frequently and ensured that I understood the services performed when she walked me to the checkout. | Read Full Review

1/24/2023 12:00:00 AM | Google

★★★★★ Penny Cannon

One staff was the start of my awesome experience with Clay Cooley. After I purchased my Volkswagen, I was pleased with the maintenance and repair crew for their timely work. | Read Full Review

1/24/2023 12:00:00 AM | Google

★★★★★ Boopaathy r s

My recent purchase was not satisfactory, the car I got had a broken windshield, and the interiors were not cleaned properly, I got the car by trusting your salesperson's promises without even looking at the vehicle. I trusted your reputation but was disappointed when I was about to take the delivery. My friend referred me to your Cla | Read Full Review

1/24/2023 12:00:00 AM | Google

★★★★★ Tony Thompson

Just bought a VW Taos SEL here from salesperson Shannon Wonzer. Great experience, fair price and outstanding sales team. Shannon is honest, professional and a joy to work with. They are lucky to have him. Extremely knowledgeable about his products and had everything perfect (technology, apps etc.) when we left with our new car. Been | Read Full Review

1/22/2023 12:00:00 AM | Google

★★★★★ Lauren Nelson

Went to the other location first off 75 and felt like we were being ripped off. It wasn’t inviting at all. The moment we stepped in to this location and met Gjon (may be spelling it wrong) we felt we were at the right place. He was incredibly welcoming and listened to our needs well and maintained that throughout our experience. He w | Read Full Review

1/21/2023 12:00:00 AM | Google

★★★★★ Frances Bush

| Read Full Review

1/18/2023 12:00:00 AM | Google

★★★★★ Gamblin’ Joe Smith Slot Channel

Service is way to slow even after making appointment. No one around there seems to be in any kind of rush. Very slow paced so make sure you have about 3 hours time planned for just simple service needs. Also not happy about having to pay and come in again to have front license plate bracket installed that should have been on the car | Read Full Review

1/18/2023 12:00:00 AM | Google

★★★★★ Kenyon RC

Everything was great, thanks again! | Read Full Review

1/16/2023 12:00:00 AM | Google

★★★★★ Courtney Foster

We just bought an Atlas from Qualinn yesterday. He was incredibly helpful in a unique situation. Answered every question we had and gave us a ton of information on the vehicle. | Read Full Review

1/16/2023 12:00:00 AM | Google

★★★★★ Autum Fincher

Overall I had great service there and everyone was super friendly while I was buying my car in cash. I noticed on the way home from the dership my blind spot detection wasn’t working. I emailed them and haven’t heard back. Which is very unfortunate. I live in Fort Worth so it’s not easy for me to go back to the dealership to see if s | Read Full Review

1/14/2023 12:00:00 AM | Google

★★★★★ Terry Perez

Excellent service, as usual! One staff checked me in promptly and showed me the waiting area, which was roomy and clean. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Wendy Jones

Every time I noticed that there was something wrong with my car, I’ll always feel nervous. But, at the same time, I’m relieved knowing that CC VW’s service department will get the job done. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Carlos Smith

This was my first time using them for any service, and they blew it out of the water. They worked with me to complete my service at an affordable rate and quicker than most of the competition. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ James Garcia

They kept me updated via verbal and text. The service manager showed appreciation and flexibility for my situation. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Debra Patterson

Great service each time I visit. They did a fantastic job. Never have to worry about anything. They take very great care of me. Highly recommend. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Jerry Jenkins

Overall, 5+ stars. I wouldn’t take my VW anywhere else. I made friends, and my car was back in tip-top shape. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Mathew Morton

The service team is very courteous, and they do the service on record time. They also have a great waiting area, and I feel welcome. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Joan Gonzalez

I love how they sent me a text with a video of my car with the technician explaining what he did and what my car needed. It was my first time around the Dallas area, but it was fulfilling. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Louis Gray

My technician did an awesome job. Overall, this was a great experience, and they won my continued business. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Alan Barnes

I went to Clay Cooley Volkswagen for my 40k maintenance check. It was a smooth and fast service. Their shuttle service took me home and picked me up to retrieve my car within about a 3-hour time frame. | Read Full Review

1/13/2023 12:00:00 AM | Google

★★★★★ Gail Holmes

I have been coming here for years, and this visit was the best. It started from the time I pulled into the service center. The staff tend to me, and they were pleasant, courteous, and made a great first impression. | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Carole Lyons

They went above and beyond to guarantee my device experience was A-1. They did an awesome job of showing me everything wrong in the video! So, I will always come to Clay Cooley for service. | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Gladys Andrews

They fixed my brakes and were on my way in a few hours. I appreciate the speed and superb customer service | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Kathryn Edwards

Everyone I’ve come across here has been amazing! They have an excellent sales team. Listened to everything we wanted and did their best to get it done. | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Erica Lawrence

An employee in the service center is the best! My fuel injection harness had gone out a week and a half after getting my vehicle, and she was able to get me an appointment the next day. | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Jacquelyn Dixon

One worker was very knowledgeable about service and what your car needs. I am pleased with their good work and how they treated me when I brought my car in. | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Stephanie Lawson

It’s a good value for your time and money. I have been hopping from dealership to dealership for the past few years, and now I have found myself a lifelong service partner.a | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Rosie Cooper

Amazing dealership. Best customer service in town, and I loved my sales consultant. He was awesome and professional in every way. Highly recommend! | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Patricia Drake

I needed a quality assessment for my car. I found that here. It’s been great working with them, and I’ll come back next week for my Dad’s car. | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ John Daviss

Anthony in sales was great to work with! Probably the easiest car buying experience I’ve had. In and out with a new (used) truck within 2 hours and everyone I encountered was friendly. | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Michelle Murphy

I have taken my VW to be serviced at CC for approximately five years. The main reasons are that I prefer a VW dealer to perform the maintenance needed, quality assessment, and fair pricing. | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Angel Mathis

The car was very detailed. I enjoyed the experience and their professional service. They were easy to get along with, making me explain my concern even better. | Read Full Review

1/12/2023 12:00:00 AM | Google

★★★★★ Molly Gill

We are lifelong and happy Clay Cooley customers. Do yourself a favor and try this dealership. | Read Full Review