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DeMontrond Volkswagen of Conroe

★★★★★(66)read reviews

916 Interstate 45 S, Conroe, TX 77304

(936) 206-3828 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:30 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Rodolfo Piedra
The primary issue involved the vehicle's braking system. From early in my ownership, the brakes produced an unbearable and persistent noise that was impossible to ignore during normal driving. The sound was loud, embarrassing, and entirely inconsistent with what one would expect from a new vehicle. In addition to the excessive noise, | Read Full Review
8/23/2026 12:00:00 AM | Google
★★★★★ Pedro Fuentes
HORRIBLE customer service! My car has been in the shop for three months for a 12 volt battery failure and an air bag recall. It still hasn't been fixed. | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ Allison Leininger
Lane who took care of me was absolutely amazing great customer service and answered all the questions I had in regards to my car . | Read Full Review
8/14/2026 12:00:00 AM | Google
★★★★★ Carson
Best VW dealer in town good deals awesome driver gear shop good selection | Read Full Review
8/14/2026 12:00:00 AM | Google
★★★★★ OLS Bobby
We were told if we sent someone else to buy a vehicle we would receive $100 we sent someone they bought a vehicle vehicle. We never received anything. We were led to believe by buying a new vehicle. It had warranty forever included. That was a lie that's an extra charge if you want to purchase it later. Carried Car in for service onl | Read Full Review
8/4/2026 12:00:00 AM | Google
★★★★★ D L
I could leave 5 stars and that still wouldn't be enough for how great Alex in services is. I can be very hard to deal with but he really is the best and is very appreciated I wouldnt recommend anyone else but him. Aaron who services the EVs is also really good! | Read Full Review
7/21/2026 12:00:00 AM | Google
★★★★★ A C
Billy Hutchinson has been very communicative and helpful! | Read Full Review
7/21/2026 12:00:00 AM | Google
★★★★★ Karen DuRousseau
I honestly cannot say enough good things about this dealership. My initial contact was with the car salesman JOHN PARKINSON. This gentleman knows everything about Volkswagen's and the car that he's selling to you.. I made an appointment or two before I could actually make it to the dealership because I was so busy at work. He was abl | Read Full Review
7/19/2026 12:00:00 AM | Google
★★★★★ Careen Carter
If I could give 0 stars, I would. This has been the worst car-buying experience I've ever had. Before purchasing my vehicle, I specifically told the dealership that I would not be putting any money down. I was assured that was not a problem. We completed all of the paperwork, I signed the documents, and I drove home with my vehicle. | Read Full Review
7/19/2026 12:00:00 AM | Google
★★★★★ Charles K
Car is fine. Every service interaction I've had at this dealer has been negative either mechanically or in lack of dealer service representative advocating on behalf of and fostering a repeat customer. Know your vehicle, understand your warranty and what is due to you, read service memos online and read blogs, advocate for yourself, | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ Ricardo Gallegos
Will absolutely try to overcharge. Went for a DSG Transmission oil change that online is listed for $275. They told me that it would be $699 so I walked out and called another VW at kingwood and quoted me $400. Moral of the story: They upcharge | Read Full Review
7/8/2026 12:00:00 AM | Google
★★★★★ Summer Gower
Outstanding experience with DeMontrond VW of Conroe! My car broke down & we had it towed there. Billy did a great job, was very respectful. He was fast at getting my vehicle diagnosed & us back on the road in time for us to head back home. I am very pleased with the service we had. Thank you, Billy! | Read Full Review
7/2/2026 12:00:00 AM | Google
★★★★★ Paul Kaidasz
Be forewarned about their so called forever warranty. we are currently being denied a claim and have been told for different reasons each time we escalate. we have provided full proof of maintenance within the required intervals at the correct dealership. we will need to pursue legal remedy unless someone in leadership changed their | Read Full Review
7/1/2026 12:00:00 AM | Google
★★★★★ Antonio Falu
Manuel Poveda was and is awesome, excellent service. Great deal. Manuel still stayed in contact with me after sale and assisted with everything sale and non sale related it. If you looking to get a vehicle in this crazy economy that is practical, looks great and is good with gas mileage ask for Manny. I'm looking forward to great par | Read Full Review
6/21/2026 12:00:00 AM | Google
★★★★★ DogeShibaDog
????? I am extremely disappointed and frustrated with my experience at DeMontrond Volkswagen of Conroe. I was originally told I would need around $4,000 down on a vehicle. Then when I came back, I was suddenly told I needed $10,000 down instead. On top of that, the staff acted like they never told me $4,000 in the first place and ba | Read Full Review
6/17/2026 12:00:00 AM | Google
★★★★★ Liliana De Koster
Our experience with this dealership has been extremely disappointing. Our vehicle has been sitting in their service department for over three months waiting for a replacement part that still has not arrived. We understand that supply chain issues and parts delays can happen and may be outside the dealership's control. However, what i | Read Full Review
6/16/2026 12:00:00 AM | Google
★★★★★ Hugo Roberts
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6/10/2026 12:00:00 AM | Google
★★★★★ Eliseo Diera Jr
Took my brand new atlas to get a simple oil change they messed up my ac and lost my engine cover. Pointed the finger at me must’ve been something I done. Left multiple voicemails to the one I was told was in charge Mackenzie she never responded to me still haven’t heard anything back from anyone. Don’t trust them working on your vehi | Read Full Review
6/6/2026 12:00:00 AM | Google
★★★★★ Rishi Ramcharan
This review is specifically about your Finance Department. I recently purchased a new Atlas from your dealership. Although I had already spent $1,400 on my previous vehicle and ultimately received less for my trade-in than originally quoted, I was still excited about purchasing a new car. Prior to arriving at the dealership, I had | Read Full Review
5/17/2026 12:00:00 AM | Google
★★★★★ Jake kreuz
Do not buy a car from these people!! | Read Full Review
5/15/2026 12:00:00 AM | Google
★★★★★ Bryan Kelley
I’ve made multiple attempts to get the parts department on the phone and they refuse to answer and won’t call me back. I guess my shops business doesn’t matter to them. They are the worst. They have to be woefully understaffed or just have such terrible service they can’t even answer the phone. It just rings and rings. You leave a V | Read Full Review
5/13/2026 12:00:00 AM | Google
★★★★★ J. Lindsay
John Parkinson is the best salesperson. I’ve been buying cars from him for over six years. I bought a used car for my mom, unfortunately we had a flat when we left the lot a mile away. Parkinson came to our rescue even though he didn’t have to it was our fault. Parkinson goes beyond the call of duty. I will always buy cars from him. | Read Full Review
5/11/2026 12:00:00 AM | Google
★★★★★ Alexandra Escamilla
Amazing staff, very helpful. Especially Haley, she will answer any questions you have to the best of her knowledge. | Read Full Review
5/9/2026 12:00:00 AM | Google
★★★★★ Stephanie Few
HORRIBLE experience I would never purchase another vehicle from them. The service department is a nightmare. I own a 2024 WV Taos bought out right with only 5 miles. I referred my niece and she purchased a vehicle as well. Never again we both have had nothing but issues. I went for my 20k oil change. I told the service tech my issues | Read Full Review
4/20/2026 12:00:00 AM | Google
★★★★★ Paola Rodriguez
We recently bought a Taos, and John Parkinson was incredibly helpful and polite from beginning to end. He even followed up afterward to check how we were doing and whether we had any questions. Excellent service! | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Thomas Marth
Take this with a bit of bias because I haven't been to the actual dealership yet, but if you try to reach the service department over the phone, you wont. They don't answer AT ALL. And it's not even like tou can leave a message when you do call because the voicemail box is full. If you need to reach the service department, CALL SALES | Read Full Review
4/13/2026 12:00:00 AM | Google
★★★★★ Jim Sartor
Brought my car in. Car wouldn't start when I left. Told me I needed an engine harness. $2600. Told me they didn't have one. Brought my car to intercontinental Auto Parts right down the road. Owner helped me for free and told me that the dealership didn't reconnect my engine properly. Demontrond SUCKS. | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Ryan Mcmiller
Took my girlfriend volkswagon passat in for a key fob because the chip was damaged and immobilizer caused the car not to start and they recommended a new immobilizer module and comfort module and also said It might work and it might not work and charged $189 for a guessing game instead of a diagnosis so I had to come up there and exp | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Alfreda Dennis
I just left the service department to had my car service. there’s a light that comes on and say please service the car within so many days this car doesn’t even have 30,000 miles on it so I bring it in and the Mechaniclooked at the car and said that it really don’t need anything so I got the brakes done anyway, which was 1 but they t | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ William Godspeed
Took 9 hours to diagnose a vehicle and the customer gave them the code. They didn’t call the warranty company for 9.5 hours or get a parts list and cost. I would be fired from my job if it took 9 hours to help a customer. | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Irene Oropeza
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3/16/2026 12:00:00 AM | Google
★★★★★ Jeanette Marroquin
John Parkinson was amazing to work with. Went in with the idea of leasing a vehicle and came out with a purchase. It has been the best purchase for our family and John made it quick and efficent. Weeks after, he continued to make sure we were pleased with the purchase. Thankyou for a great experience. 2026 Jetta | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Kris Reinlie
After 13 years of VW loyalty, my experience at DeMontrond Conroe was my last. Their service department is technically incompetent and indifferent to customers. Despite being handed the correct 4-pin relay for reference, they twice ordered the wrong 5-pin part. When I pointed out the error, Service Advisor Jeremy Clifton was dismissi | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ K Highshaw
If I could give zero stars, I would. I called multiple times to schedule a service appointment for my car. Last year, I took my vehicle to the Demontrond dealership in Conroe and was informed that the issue wasn’t covered under warranty due to exceeding the mileage. Today, I called to arrange a service appointment and was prepared to | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Joel Thigpen
I just had my first service experience with Demontrond VW in Conroe, and I do not know if I have ever had a better experience with a dealer's service center. The staff was extremely helpful, thorough and professional. I would be happy to take my vehicle back to them when the need arises. A special shoutout to Mr. Billy! Thank you | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Jeff Blake
Don’t buy there my daughter had a recall no loaner car and wouldn’t drop her car off at her house 4 miles away. Horrible service for my cars Bayway and Wiesner both for me always satisfied. Iwill never let a family member buy a vehicle from them again | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Rafael Santo
Extremely overpriced. Take your VW to ABR instead | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Steve Jones
Wife’s vehicle had a part that was recalled so she set up an appointment at this location to get it addressed. She showed up And the front desk, lady (Hailey) Wasn’t very friendly and made my wife feel like an inconvenience when she showed up just to check in. Fortunately, she was transferred to a nice young man named Lane who Was ve | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Christi
I’ve been buying & leasing vehicles from Demontrond for years, which says a lot that I keep going back to do business w/ them! I’ve leased two vehicles from Demontrond VW & most recently John Parkinson helped me purchase my Atlas (that I love). He is the absolute best; friendly, transparent & makes the process streamline. Zachary in | Read Full Review
1/29/2026 12:00:00 AM | Google
★★★★★ Kataryna Vaglienty
Neil was awesome! He was so friendly and helpful, during my visit! I definitely recommend having Neil help with your car shopping journey! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Mauricio Musi
We recently purchased a 2026 Volkswagen Tiguan SE, and our experience with John Parkinson at Volkswagen of Conroe was outstanding from start to finish. John’s deep knowledge of the product truly set him apart. He walked us through every feature of the Tiguan with clarity and confidence, highlighting exactly how each element would be | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Erika Reese
This one is was a very unique experience for me. I went in looking at a specific vehicle and ended up leaving with a different model. There was a complication with the first vehicle, and John Parkinson went above and beyond to make sure the entire situation was favorable and I ended up in a beautiful Atlas. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ R G (RoadGoat)
Slow about addressing service in the customer service department. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Ellen Lewis
I scheduled an appointment for a recall to have my engine cover replaced, which required a 45-minute drive each way to the dealership. After waiting about 35 minutes, I was informed that the replacement part I had come in for wasn’t actually available. Needless to say, I was extremely frustrated. However, when I called the service ma | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Jason Roberts
After months of searching for a Golf R and getting the runaround at other dealers, I submitted an inquiry about one coming in at DeMontrond Volkswagen—honestly not expecting much. To my surprise, John Parkinson promptly reached out, ready to answer any and all questions I had. He immediately got me the information I needed and starte | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ James Graham
Terrible experience with service department. Will never purchase another Volkswagen or do business with Demontron again. Only do business with them if you want to be treated like a number, ripped off, and overcharged. Beware of the forever warranty. You have to have an appraiser come out and determine whether or not items will be co | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Josh Jones
My wife and I went to multiple dealerships in the Houston area. She became very interested in the Volkswagen Tiguan. We made our way to VW of the Woodlands and were immediately greeted by Michael Burk. He was the most helpful and knowledgeable salesman we had encountered on our weekend hunt for a vehicle. He was able to answer every | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ gomi bug
THEY SPAM YOU WITH SEVERAL PROMOTIONAL AND BUYER SUPPORT EMAILS AFTER YOU USE THEM. I've never used the dealership but someone named Nicholas Salazar bought a car from here and provided my email address to them. They have been sending emails to me DAILY ever since from different email addresses. I have attempted to block the addresse | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Lindsey Stakes
I purchased a used Volkswagen Atlas Cross Sport from Andrew and had a terrible experience from start to finish. The very next day, I took the car to my mechanic for an inspection, and as soon as he opened the hood, he noticed an old oil leak on one of the valves. The oil was very low, and a bracket had been left off the back of the c | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Nick Stanislaus
Service needs help on Saturday mornings. We have made multiple appointments first thing in the morning on Saturdays. With an appointment it has taken three plus hours for a simple oil change. Needless to say they have lost our business. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Truth Hurts
Extremely disappointed in their service! My headlights stay on in off mode! They didn’t snap anything back together on my car! They didn’t put my back seat on correctly! They didn’t put my fuses in the right spot! However, they DID take my money! I’ll never go to this place ever again!! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ TANER B.
We have bought our atlas from DeMontrond and it was a great experience. Rafi Nurul was our sale person and he is very helpfull. We highly recommend him. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ karina talamantez
Rafi was amazing! He was very helpful and explained all the amazing features on the car I was looking at! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Peter Borrego
I recently purchased a VW Tiguan and John Parkinson was my salesman. He is very personable and worked with me to secure the vehicle I needed . John went out of the way to ensure I was completely satisfied with my purchase and took the time to explain all the key features of our new vehicle with my wife and I. Overall, it was a posit | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Michael Martino
Recently bought a car from DeMontrond and it was a great experience! Could not recommend them enough. Communication was clear, concise, and flowed naturally. Rafi Nurul flawlessly navigated multiple issues (not his or his teams fault) that arose to make the buying and financing a walk in the park. Highly recommend ?? | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ lane todd
Rafe was very detailed in his explanation on use of equipment in my vehicle | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Michael Formisano
I am actually sitting in the service center writing this out as we speak, I scheduled an appointment online for 7AM. Arrived at 7AM and was checked in at about 710AM for an oil change....well im still here but I've been reassured multiple times they're working on my truck...when do oil changes take 2 hours? Why can I schedule an appt | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Bill Braxton
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10/26/2025 12:00:00 AM | Google
★★★★★ Dustin Banks
Awesome car buying experience David was great in sales | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Miguel Zaldivar
John was great! Amazing purchase experience fir my mother vehicle. Great knowledge and service. Will definitely recommend 100% to friends and family | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Monica Foy
Friendly and prompt service. Billy went above and beyond on the customer service and made sure we were well taken care of during the whole process. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ C&L Reinhardtsen
My experience with Demontrond Volkswagen of Conroe and Cris Tovar was exceptional. I would recommend Cris to everyone. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ john holden
Buyer beware and I don’t recommend strictly due to the fact I bought a new ram 1500 and was told by 3 sales reps including the man William and his boss and manage told me when I hit 7 k miles come back for my free first oil change and rotation . It’s pretty embarrassing when they decided to full charge me when I arrived last week . 2 | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Halla Shaboul
Very disappointed I got an online appraisal for 29800 schedule an appointment 1 Hour drive to tell me that they cannot honor their own offer not to do the condition. Car was excellent, but they said they have an issue with their system. Can’t believe they wasted my time | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Kaitlin Blatt
Absolutley HORRIBLE service!!! Bought my 2025 Taos in May and it has been inthe shop 3 times since!!!The cooland keeps leaking!! They have been negligent and can't seem to figure out the issue! First it was because "I" didn't tighten the cap all the way, then i t was the radiator, now it's the gasket. At this po int, it seems like th | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ katie blatt
Absolutely horrible service!!!! Bought my 2025 Taos in May and it has been in the shop 3 times since!!! The coolant keeps leaking!! They have been negligent and can’t seem to figure out the issue! First it was because “I” didn’t tighten the cap all the way, then it was the radiator, now it’s the gasket. At this point, it seems like t | Read Full Review
9/26/2025 12:00:00 AM | Google

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