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DeMontrond Volkswagen of Conroe

★★★★★(62)read reviews

916 Interstate 45 S, Conroe, TX 77304

(936) 206-3828 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:30 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Thomas Marth
Take this with a bit of bias because I haven't been to the actual dealership yet, but if you try to reach the service department over the phone, you wont. They don't answer AT ALL. And it's not even like tou can leave a message when you do call because the voicemail box is full. If you need to reach the service department, CALL SALES | Read Full Review
4/13/2026 12:00:00 AM | Google
★★★★★ Jim Sartor
Brought my car in. Car wouldn't start when I left. Told me I needed an engine harness. $2600. Told me they didn't have one. Brought my car to intercontinental Auto Parts right down the road. Owner helped me for free and told me that the dealership didn't reconnect my engine properly. Demontrond SUCKS. | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Ryan Mcmiller
Took my girlfriend volkswagon passat in for a key fob because the chip was damaged and immobilizer caused the car not to start and they recommended a new immobilizer module and comfort module and also said It might work and it might not work and charged $189 for a guessing game instead of a diagnosis so I had to come up there and exp | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Alfreda Dennis
I just left the service department to had my car service. there’s a light that comes on and say please service the car within so many days this car doesn’t even have 30,000 miles on it so I bring it in and the Mechaniclooked at the car and said that it really don’t need anything so I got the brakes done anyway, which was 1 but they t | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ William Godspeed
Took 9 hours to diagnose a vehicle and the customer gave them the code. They didn’t call the warranty company for 9.5 hours or get a parts list and cost. I would be fired from my job if it took 9 hours to help a customer. | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Irene Oropeza
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3/16/2026 12:00:00 AM | Google
★★★★★ Jeanette Marroquin
John Parkinson was amazing to work with. Went in with the idea of leasing a vehicle and came out with a purchase. It has been the best purchase for our family and John made it quick and efficent. Weeks after, he continued to make sure we were pleased with the purchase. Thankyou for a great experience. 2026 Jetta | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Kris Reinlie
After 13 years of VW loyalty, my experience at DeMontrond Conroe was my last. Their service department is technically incompetent and indifferent to customers. Despite being handed the correct 4-pin relay for reference, they twice ordered the wrong 5-pin part. When I pointed out the error, Service Advisor Jeremy Clifton was dismissi | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ K Highshaw
If I could give zero stars, I would. I called multiple times to schedule a service appointment for my car. Last year, I took my vehicle to the Demontrond dealership in Conroe and was informed that the issue wasn’t covered under warranty due to exceeding the mileage. Today, I called to arrange a service appointment and was prepared to | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Joel Thigpen
I just had my first service experience with Demontrond VW in Conroe, and I do not know if I have ever had a better experience with a dealer's service center. The staff was extremely helpful, thorough and professional. I would be happy to take my vehicle back to them when the need arises. A special shoutout to Mr. Billy! Thank you | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Jeff Blake
Don’t buy there my daughter had a recall no loaner car and wouldn’t drop her car off at her house 4 miles away. Horrible service for my cars Bayway and Wiesner both for me always satisfied. Iwill never let a family member buy a vehicle from them again | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Rafael Santo
Extremely overpriced. Take your VW to ABR instead | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Steve Jones
Wife’s vehicle had a part that was recalled so she set up an appointment at this location to get it addressed. She showed up And the front desk, lady (Hailey) Wasn’t very friendly and made my wife feel like an inconvenience when she showed up just to check in. Fortunately, she was transferred to a nice young man named Lane who Was ve | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Christi
I’ve been buying & leasing vehicles from Demontrond for years, which says a lot that I keep going back to do business w/ them! I’ve leased two vehicles from Demontrond VW & most recently John Parkinson helped me purchase my Atlas (that I love). He is the absolute best; friendly, transparent & makes the process streamline. Zachary in | Read Full Review
1/29/2026 12:00:00 AM | Google
★★★★★ Kataryna Vaglienty
Neil was awesome! He was so friendly and helpful, during my visit! I definitely recommend having Neil help with your car shopping journey! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Mauricio Musi
We recently purchased a 2026 Volkswagen Tiguan SE, and our experience with John Parkinson at Volkswagen of Conroe was outstanding from start to finish. John’s deep knowledge of the product truly set him apart. He walked us through every feature of the Tiguan with clarity and confidence, highlighting exactly how each element would be | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Erika Reese
This one is was a very unique experience for me. I went in looking at a specific vehicle and ended up leaving with a different model. There was a complication with the first vehicle, and John Parkinson went above and beyond to make sure the entire situation was favorable and I ended up in a beautiful Atlas. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ R G (RoadGoat)
Slow about addressing service in the customer service department. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Ellen Lewis
I scheduled an appointment for a recall to have my engine cover replaced, which required a 45-minute drive each way to the dealership. After waiting about 35 minutes, I was informed that the replacement part I had come in for wasn’t actually available. Needless to say, I was extremely frustrated. However, when I called the service ma | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Jason Roberts
After months of searching for a Golf R and getting the runaround at other dealers, I submitted an inquiry about one coming in at DeMontrond Volkswagen—honestly not expecting much. To my surprise, John Parkinson promptly reached out, ready to answer any and all questions I had. He immediately got me the information I needed and starte | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ James Graham
Terrible experience with service department. Will never purchase another Volkswagen or do business with Demontron again. Only do business with them if you want to be treated like a number, ripped off, and overcharged. Beware of the forever warranty. You have to have an appraiser come out and determine whether or not items will be co | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Josh Jones
My wife and I went to multiple dealerships in the Houston area. She became very interested in the Volkswagen Tiguan. We made our way to VW of the Woodlands and were immediately greeted by Michael Burk. He was the most helpful and knowledgeable salesman we had encountered on our weekend hunt for a vehicle. He was able to answer every | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ gomi bug
THEY SPAM YOU WITH SEVERAL PROMOTIONAL AND BUYER SUPPORT EMAILS AFTER YOU USE THEM. I've never used the dealership but someone named Nicholas Salazar bought a car from here and provided my email address to them. They have been sending emails to me DAILY ever since from different email addresses. I have attempted to block the addresse | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Lindsey Stakes
I purchased a used Volkswagen Atlas Cross Sport from Andrew and had a terrible experience from start to finish. The very next day, I took the car to my mechanic for an inspection, and as soon as he opened the hood, he noticed an old oil leak on one of the valves. The oil was very low, and a bracket had been left off the back of the c | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Nick Stanislaus
Service needs help on Saturday mornings. We have made multiple appointments first thing in the morning on Saturdays. With an appointment it has taken three plus hours for a simple oil change. Needless to say they have lost our business. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Truth Hurts
Extremely disappointed in their service! My headlights stay on in off mode! They didn’t snap anything back together on my car! They didn’t put my back seat on correctly! They didn’t put my fuses in the right spot! However, they DID take my money! I’ll never go to this place ever again!! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ lane todd
Rafe was very detailed in his explanation on use of equipment in my vehicle | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ TANER B.
We have bought our atlas from DeMontrond and it was a great experience. Rafi Nurul was our sale person and he is very helpfull. We highly recommend him. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ karina talamantez
Rafi was amazing! He was very helpful and explained all the amazing features on the car I was looking at! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Peter Borrego
I recently purchased a VW Tiguan and John Parkinson was my salesman. He is very personable and worked with me to secure the vehicle I needed . John went out of the way to ensure I was completely satisfied with my purchase and took the time to explain all the key features of our new vehicle with my wife and I. Overall, it was a posit | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Michael Martino
Recently bought a car from DeMontrond and it was a great experience! Could not recommend them enough. Communication was clear, concise, and flowed naturally. Rafi Nurul flawlessly navigated multiple issues (not his or his teams fault) that arose to make the buying and financing a walk in the park. Highly recommend ?? | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Michael Formisano
I am actually sitting in the service center writing this out as we speak, I scheduled an appointment online for 7AM. Arrived at 7AM and was checked in at about 710AM for an oil change....well im still here but I've been reassured multiple times they're working on my truck...when do oil changes take 2 hours? Why can I schedule an appt | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Bill Braxton
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10/26/2025 12:00:00 AM | Google
★★★★★ Miguel Zaldivar
John was great! Amazing purchase experience fir my mother vehicle. Great knowledge and service. Will definitely recommend 100% to friends and family | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Monica Foy
Friendly and prompt service. Billy went above and beyond on the customer service and made sure we were well taken care of during the whole process. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ C&L Reinhardtsen
My experience with Demontrond Volkswagen of Conroe and Cris Tovar was exceptional. I would recommend Cris to everyone. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Dustin Banks
Awesome car buying experience David was great in sales | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Kaitlin Blatt
Absolutley HORRIBLE service!!! Bought my 2025 Taos in May and it has been inthe shop 3 times since!!!The cooland keeps leaking!! They have been negligent and can't seem to figure out the issue! First it was because "I" didn't tighten the cap all the way, then i t was the radiator, now it's the gasket. At this po int, it seems like th | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ john holden
Buyer beware and I don’t recommend strictly due to the fact I bought a new ram 1500 and was told by 3 sales reps including the man William and his boss and manage told me when I hit 7 k miles come back for my free first oil change and rotation . It’s pretty embarrassing when they decided to full charge me when I arrived last week . 2 | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Halla Shaboul
Very disappointed I got an online appraisal for 29800 schedule an appointment 1 Hour drive to tell me that they cannot honor their own offer not to do the condition. Car was excellent, but they said they have an issue with their system. Can’t believe they wasted my time | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ katie blatt
Absolutely horrible service!!!! Bought my 2025 Taos in May and it has been in the shop 3 times since!!! The coolant keeps leaking!! They have been negligent and can’t seem to figure out the issue! First it was because “I” didn’t tighten the cap all the way, then it was the radiator, now it’s the gasket. At this point, it seems like t | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Gaybrielle Melecio
Layne makes service appointments easy. He is always so enthusiastic, fair and sets clear expectations. Prefer to only work with him. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ sarah white
Lane Todd was my service provider for my 2024 Taos and we had such an amazing experience. He was extremely knowledgeable, friendly and kind. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Saundra Magee
I’m so happy to have gone to DeMontrond Volkswagen in Conroe. I had the most wonderful and amazing experience of buying my car. They’re so friendly and kind. My Sales Consultant was Ruthie she’s such a very nice lady..Soon I walked in she greeted me like she already knew me. No pressure! She was a good listener about my car buying ex | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Fred Alcantar
I had an issue here, but the staff were very respectful and helped find a solution for that works for the both of us. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Melissa Dall
5 stars and beyond for timely service from the service department and Haley at VW Demontrond in Conroe for her knowledgeable and great customer service she provided us! | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Sandy’s Life.
I’m writing to express my deep disappointment with a recent service experience at your dealership. My family has purchased multiple vehicles from your location over the years, and I have personally referred both friends and family based on our previously positive experiences. Unfortunately, after this visit, I no longer feel confiden | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Majid Rashtbehesht
Absolutely horrible experience. One of the supervisors, Alex, flat-out lied and tried to blame my new VW Taos's failure to respond at stoplights—pressing the gas and the car won’t move—on using regular fuel. The manual explicitly recommends regular gas, yet they refused to take responsibility and tried to charge me $1,500 to “fix” it | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Kc K
Jeremy always takes good care of us. Quick and knowledgeable. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Katie Cash
Had to come in for my first service and 2 minor recalls. Jeremy was extremely easy to work with. This was my first service experience with VW since my new VW Atlas purchase in April 2025. Compared to other brands and dealers I’ve used, DeMontrond VW Conroe was a shining star. Quick, easy, great communication and they treated me like | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Frank Pastor
I’ve been a loyal VW customer for 15+ years and bought two vehicles from this dealership in December — a Tiguan and an Atlas. Sadly, the service department has made me seriously question my relationship with the brand. My Tiguan had A/C issues from the start. I was told they were fixed, but the problem returned right in the middle o | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Aura Negron (Auri)
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6/26/2025 12:00:00 AM | Google
★★★★★ Maria Perez
I am honestly shocked reading the previous reviews, as my experience was completely different. From the moment I called in Billy was very friendly. Set me an appointment got me in. We arrived Billy and the rest of the staff I came across were great! Friendly and very accommodating. Issue was found and it was fixed. This definitely wi | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ aceduece7886
Shout out to the VW Family of Conroe for making the process of buying my new Tigan a day to remember! My awesome salesman "Nural" thank you for taking your time and catering to my requests throughout the entire process. Next my incredible finance guy "Craig" he said he saw the "Queen" coming and brought out the 5 star package for me. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Kristen Perry
I very much agree with the previous post the female service lady that sits in the bay is very rude. No personality rolled her eyes at me when I asked to see an itemized bill. She was completely unfriendly and rude. Second part of this, I brought my golf GTI in for a recall. They called me an hour later to let me know that there was a | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Ahnonny Nguyen
When you buy from DON SCEGIEL, you’re getting the best in customer service, transparency, and an honest deal. qualities often missing in the car business. Unlike the typical experience, Don treats you like family | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Charmane Hopkins
EXCELLENT GRADE A CUSTOMER SERVICE WITH A SMILE!!!!!!!!!! | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Ken Dech
Five Star experience at this Dealership! Cris was super transparent and did a stellar job returning my calls and answering all of our questions. Cris is a seasoned professional and I will be recommending him to family and friends for New and Used cars. Great job! | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ James Shaw
Came in for service on my VW and was greeted by Haley. She was very attentive to my request and professional. Haley did a great job as well as the service department. | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Dreux Wiltz
Highly recommend Cris. He helped us choose the perfect vehicle for our family. He asked about specific features that were important and made the process easy. | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Acsydud
9:00 am oil change scheduled Took 1.5 hours to do oil change, female express service writer comes back and says they didn’t rotate my tires because my after market wheels, I explained that I had the oem wheel lock had been in the door and that it did not matter that my wheels are aftermarket, after failing to ask me for it they’ve no | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Sean Wojasinski
What a great experience!! Thank you Donna and Shanna for all your help! Amazing! | Read Full Review
4/26/2025 12:00:00 AM | Google

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