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Payne Brownsville Volkswagen

★★★★★(52)read reviews

4017 N Expressway # 83, Brownsville, TX 78520

(956) 517-1536 Ask About Our Service Specials!

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Mon: 7:30 AM - 8:00 PMTues: 7:30 AM - 8:00 PMWed: 7:30 AM - 8:00 PMThur: 7:30 AM - 8:00 PMFri: 7:30 AM - 8:00 PMSat: 9:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ CARLOS
Oh man, what a smooth experience. I’ve bought a total of five vehicles in my not-so-long life, and this one easily takes the cake. Mr. Martin was our sales representative. I told him exactly what we needed, and he came back with a very fair price on a brand-new Jetta. No gimmicks, no “let me go ask the manager” (where they disappear | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ daniel olivares
The service I received here was exceptional in finding a vehicle. The car salesmen’s Pete Caballero was very friendly and helpful throughout my time there. | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ Richard Jones
This morning, I arrived at the dealership at 7:50 a.m., second in line for service. I asked at intake how long an oil change would take and was told an hour to an hour and a half. By 9:20 a.m., my car still hadn’t been taken back. No one came to let me know they were running behind. When I finally went to ask, I learned that only one | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ Iván Rodríguez
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11/9/2025 12:00:00 AM | Google
★★★★★ Areli Nacianceno
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11/2/2025 12:00:00 AM | Google
★★★★★ Lisa
The service I received here was exceptional in finding the vehicle of my dreams. The car salesmen’s were very friendly and helpful throughout my time there. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Alejandro Hernandez
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10/30/2025 12:00:00 AM | Google
★★★★★ Mariana Ortiz
Amazing experience getting my new car. Our sales man, Mr Caballero and Luis Garza on tower truly went above and beyond. | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Azael
First of all, I appreciate Rick for trying to make sure I was comfortable and all the other workers. The one complain I do have is with the supposed “boss” who, at the time of my car service repair, tapped my foot 3 times to wake me up from laying down on the couch in the lounge and told me to get up while waiting for my car to be fi | Read Full Review
10/23/2025 12:00:00 AM | Google
★★★★★ Adán Valenzuela
BUEN SERVICIO | Read Full Review
10/22/2025 12:00:00 AM | Google
★★★★★ Julian Gutierrez
So apparently it takes almost 5 hrs for an oil change I swear these people don't do anything just sit in the vehicles that are inside and play with each other worst experience ever never come here switching to mission | Read Full Review
10/22/2025 12:00:00 AM | Google
★★★★★ Juan Rodriguez
Pete Caballero did an awesome job helping me out get the truck I came to look at and helped me get an awesome rate. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Adam Sain
Gerardo, David, and Mr. Suarez should be ashamed of how they repaired my vehicle. They had it for over a month and the day we got it back it needed repairs again immediately. There was no communication, we had to call for updates if we ever wanted to, and Gerardo had no idea how to explain the issues my vehicle was actually having. T | Read Full Review
10/13/2025 12:00:00 AM | Google
★★★★★ Smiley/ Garcia
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9/10/2025 12:00:00 AM | Google
★★★★★ Hugo Mata
excelente servicio | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Sergio
I had a great time on the dealership the salesman gillermo memo was really nice and helpful I recommend go and look for this guy if you need something. I had a really bad experience after a week or month later after we went home the finance aldo was really bad customer service with us not answering our calls i hace screenshots about | Read Full Review
9/1/2025 12:00:00 AM | Google
★★★★★ Jimenez Alejandra
I can finally give feedback after 3 months of purchasing my truck. 1. Hidden fees - theft gps fee was hidden in initial estimate under other fees and when we asked they said those fees were for plates and registration. Never mentioned anything about that. I found out what it was until I was signing. 2. I bought a used truck and they | Read Full Review
8/14/2025 12:00:00 AM | Google
★★★★★ D A
By far the best experience in buying a new car highly recommend to my friends and family! Marcos D. helped me with all the details on my new 2025 Tiguan and I couldn't be happier! 100/10 service | Read Full Review
8/9/2025 12:00:00 AM | Google
★★★★★ Jonathan Morales
Finance Manager Robert Bautista and Salesman Luis Garcia did a phenomenal job. I traded in an Atlas and walked out with a new Atlas and Jetta. The team there made the process seemless and enjoyable. First and foremost they listened to my needs and didn't feel pushy at all! Thank you for making feel welcome and going above and beyond | Read Full Review
7/31/2025 12:00:00 AM | Google
★★★★★ Cristy C.
Went in to inquire about a 2025 Atlas since I was very disappointed on my 2023 atlas and all its vehicle problems but was unwilling to give up on VW vehicles. Memo our sales representative was awesome he was very patient and understanding. he let me ask all the questions. He explained some of the car new features it had. When I went | Read Full Review
7/9/2025 12:00:00 AM | Google
★★★★★ Albert Torres
I cringe at the thought of dealing with car salesman. But on this particular day my wife and I met an amazing young man named Gabriel Sanchez. Gabriel made the unplanned purchase of a car a very pleasant experience. He took care of us from start to finish and followed up the sale with numerous phone calls to ensure our satisfaction w | Read Full Review
6/17/2025 12:00:00 AM | Google
★★★★★ Esmeralda Elizondo
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6/4/2025 12:00:00 AM | Google
★★★★★ InkriptedOne
Knowledgeable and helpful staff. Exceeded expectations, even after the sale. | Read Full Review
5/30/2025 12:00:00 AM | Google
★★★★★ Guillermo Hurtado
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5/17/2025 12:00:00 AM | Google
★★★★★ ALEJANDRO ACOSTA
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5/8/2025 12:00:00 AM | Google
★★★★★ Christopher Shaver
Just bought a truck with Jose Mora! Awesome seller! | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Maria Del Carmen Lara
Professionals. | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ Tere Az
Excellent costumer service | Read Full Review
4/15/2025 12:00:00 AM | Google
★★★★★ Jonathan Sanchez
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4/12/2025 12:00:00 AM | Google
★★★★★ Veronica Villarreal
Joel Sanchez did an amzing job at finding us a truck. The process was so easy and quick. This is our first time buying at Payne and will be coming back for sure. | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ Terry Johnston
Got car in after harlingen flood. They kept me posted great feeling after I talked to them. | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ Nicole
Always amazing customer service. Thank you Memo, Art and Jorge for all your help :) | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ nathan janis
Purchased an Atlas Cross Sport SE edition with Jose Mora. He went above and beyond! Answered all of my questions, was honest and upfront and never pressured me to make a purchase. All the while making multiple visits and inquiries before making the decision to purchase the Atlas CS. I must say I am very impressed by the collective t | Read Full Review
3/29/2025 12:00:00 AM | Google
★★★★★ Elva Cisneros
Servicio rápido, puntual y servicial . | Read Full Review
3/29/2025 12:00:00 AM | Google
★★★★★ Mariam Rahman
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3/18/2025 12:00:00 AM | Google
★★★★★ Julio Miranda
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3/10/2025 12:00:00 AM | Google
★★★★★ Jorge Jimenez
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3/10/2025 12:00:00 AM | Google
★★★★★ Samantha Rosales
Joel sanchez took care of me and handled the whole process smoothly and professional. | Read Full Review
3/4/2025 12:00:00 AM | Google
★★★★★ Claudia Trevino
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2/19/2025 12:00:00 AM | Google
★★★★★ Luis Ruiz
Son muy amables con los clientes | Read Full Review
2/7/2025 12:00:00 AM | Google
★★★★★ F G
The customer service needs improvement. Good luck getting a response or call back from any of the departments. I called to both service and parts for some issues with my Volkswagen. After several attempts to contact them with no response, I ended up just taking my business to another location. | Read Full Review
2/7/2025 12:00:00 AM | Google
★★★★★ Gerardo David Mendoza
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2/5/2025 12:00:00 AM | Google
★★★★★ Henrie Hill
Nobody is answering the phone?!? Ive been calling all morning and no dept will answer?? Cell phones, desk lines and 877. Why? | Read Full Review
2/4/2025 12:00:00 AM | Google
★★★★★ Teresa Revesz
Today I had a WONDERFUL service experience, thanks to GERALD in the PAYNE Brownsville service department. It is not only important , but it is also critical to have an HONEST, FORTHRIGHT service representative like GERALD taking care of your car and service needs. GERALD's integrity, honesty, knowledge, experience and willingness to | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ Alexa Roque
Lleve a mi carro a su primer servicio , me rasparon el volante , y la parte de plástico del asiento del copiloto. Mi carro estaba lleno de tierra en el interior muy mal servicio definitivamente ultima compra en esta agencia | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ Cristina Torres
Easy buying process. Very quick. | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ Chris Mtz
This is the worst service department and they don’t even answer the freaking phone | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ Trdrvr2swife Trdrvr2swife
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1/23/2025 12:00:00 AM | Google
★★★★★ Valentino
The department of service and parts NEVER pick up the phone. NO WONDER NOT SELLING, I call the Corpus Christi Dealership almost immediately answer the call. I hope with the new building as consumers we can see a difference in customer service in general . | Read Full Review
1/20/2025 12:00:00 AM | Google
★★★★★ Hector Cruz
Excellent customer support | Read Full Review
1/18/2025 12:00:00 AM | Google
★★★★★ Trdrvr2swife Trdrvr2swife
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1/16/2025 12:00:00 AM | Google
★★★★★ Daniel Guajardo
Very difficult to get in contact with the service department. Phone calls go unanswered, despite asking the operator to transfer. Even scheduled a service appointment through their website to be met with “we don’t take online appointments” when I showed up on time, despite my email confirmation. Frustrating experience when all you wa | Read Full Review
1/14/2025 12:00:00 AM | Google

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