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Gossett Volkswagen

★★★★★(160)read reviews

1875 Covington Pike, Memphis, TN 38128

(901) 251-0150 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ neill koffman
Excellent customer service!!! | Read Full Review
9/2/2026 12:00:00 AM | Google
★★★★★ April Lowe
Customer service is unmatched. | Read Full Review
8/27/2026 12:00:00 AM | Google
★★★★★ collin johnson
| Read Full Review
8/25/2026 12:00:00 AM | Google
★★★★★ Ashling Durkan
I had a great experience at Covington Pike VW. Tiara took very good care of me. It was very refreshing to know that the entire staff was relaxed and friendly. Thank you so much Gossett VW. | Read Full Review
8/22/2026 12:00:00 AM | Google
★★★★★ Amanda Lindeman
Salesman was very knowledgeable about the vehicles, and not pushy to buy upgraded versions and explained every detail during the process. | Read Full Review
8/22/2026 12:00:00 AM | Google
★★★★★ Katie Toombs
Russell and David were the best! Very easy to work with and made the experience seamless. They really seem to care about the customer. Happy camper! | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ Pat Bell
I've always had a pleasant experience shopping for vehicles at Gossett. Thanks Zack! | Read Full Review
8/17/2026 12:00:00 AM | Google
★★★★★ Monique Mcgee
Courtesy,informative about my car and what was done to it, loved the personal video about my car and it didn't take too long , Mrs McDonald | Read Full Review
8/14/2026 12:00:00 AM | Google
★★★★★ Sami M
Good service! Service desk were friendly and accommodating. | Read Full Review
8/14/2026 12:00:00 AM | Google
★★★★★ Mariah Adams
Shoutout to Cecilia! Great service. | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Yalandra Hampton
Everyone there was wonderful! I felt at home. I got the answers I needed and I was made feel like family!!! | Read Full Review
8/8/2026 12:00:00 AM | Google
★★★★★ Cortez Lane
Cool manager Jason McGee, but horrible mechanics that doesn't like to do proper work. I've been trying to get my braking system, suspension or what ever causes loud squeezing sounds and ruff bumping vibration fixed from this location since I purchased it. One mechanic said it was the suspension and the other said it was the braking s | Read Full Review
8/8/2026 12:00:00 AM | Google
★★★★★ Milton d'Medici
Aaron Baltz was very helpful getting my car repaired. Extremely nice and professional! | Read Full Review
8/7/2026 12:00:00 AM | Google
★★★★★ warren Gardner
This dealership is terrible when it comes to service. That's why you should not buy a Volkswagen. Take your money and buy anything else. The Senior director Aaron Baltz is very dismissive and minimizes your inconveniences with the vehicles that they have sold you. I was told by him and his associates that I wasn't the only one that n | Read Full Review
8/7/2026 12:00:00 AM | Google
★★★★★ Mike Stewart
| Read Full Review
7/31/2026 12:00:00 AM | Google
★★★★★ Dakota Williams
We absolutely loved everything about our experience with Gossett Volkswagen (Covington Pike location). I have purchased from several other dealerships in the past and none of them compare to the excellent customer service we received at Gossett. Please go see Russell -he is very professional, friendly, knowledgeable and is willing to | Read Full Review
7/30/2026 12:00:00 AM | Google
★★★★★ Cortez Lane
I went to get my Volkswagen Jetta repaired by the service department and I was greeted properly by an employee name Callie. She was very polite and professional. She worked very fast and showed tremendous professionalism and hospitality. Also the manager Jason McGee, kept his word by getting me a loaner vehicle to make sure my vehicl | Read Full Review
7/28/2026 12:00:00 AM | Google
★★★★★ Anthony Harris
They were awesome in knowledgeable. Got it fixed right?. | Read Full Review
7/26/2026 12:00:00 AM | Google
★★★★★ frances Mathews
I was very pleased with the way I will come back if I need anything | Read Full Review
7/23/2026 12:00:00 AM | Google
★★★★★ Virginia Davis
Every one very professional did not take long for my car to be ready | Read Full Review
7/23/2026 12:00:00 AM | Google
★★★★★ Marcos Olivera
It was great | Read Full Review
7/23/2026 12:00:00 AM | Google
★★★★★ Marvin Smith III
I will never go here again. They charged me $200.00 to order a new keyfob. When I got the call to pick it up I was told that I need to pay another $200.00 to program it. I will buy part from people that honors their product and not try to make a dollar off of everything. Is there any courtesy services to your customers anymore. | Read Full Review
7/23/2026 12:00:00 AM | Google
★★★★★ Yolanda Palmer
| Read Full Review
7/22/2026 12:00:00 AM | Google
★★★★★ WILLIAM WILSON
The Volkswagon sales Associates and quality of the vehicle is outstanding. However the dealership in Memphis is FAILING IN THE AREA SERVICEING these vehicles. The customer has to actually drop their vehicle off at the dealership and wait three weeks to get a diagnostic performed. This is totally unacceptable | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ laci ervin
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7/17/2026 12:00:00 AM | Google
★★★★★ B Owens
Did a great job working on my car, ride and run wonderful ?? | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Jack
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7/15/2026 12:00:00 AM | Google
★★★★★ jeffery penna
Great service, good people and great price. They can be busy cause they are that good at what they do, be prepared to wait. | Read Full Review
7/9/2026 12:00:00 AM | Google
★★★★★ Bettina E
Worst sevice in the world. | Read Full Review
7/3/2026 12:00:00 AM | Google
★★★★★ Ni
The service department men were very friendly and educational. I walked in everyone greeted me. They made my experience personal. I got an oil change with no appointment in a timely matter. 10/10 | Read Full Review
7/1/2026 12:00:00 AM | Google
★★★★★ Kellie Windham
All the staff was nice and very helpful. My husband and I love our Atlas R line. A huge thank you to all the staff | Read Full Review
7/1/2026 12:00:00 AM | Google
★★★★★ Leigh Keegan
The team at Gossett Porsche take expert care of my baby like it was theirs! | Read Full Review
6/28/2026 12:00:00 AM | Google
★★★★★ scott barden
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6/26/2026 12:00:00 AM | Google
★★★★★ Andrea Giddens
Great service! | Read Full Review
6/26/2026 12:00:00 AM | Google
★★★★★ Yo Yo
I had had the pleasure of working with Scott Corbin for my recent service appointment and he was outstanding from start to finish. He secured me loaner without me having to ask, he kept me informed of my service and he made sure my car was washed prior to pick up. He also went above and beyond to follow up after my service. That's an | Read Full Review
6/25/2026 12:00:00 AM | Google
★★★★★ Mark Reed
| Read Full Review
6/25/2026 12:00:00 AM | Google
★★★★★ RD Singh
Took 2023 Porsche Cayenne for regular service and trouble shoot on going issue with Apple Play interface. They worked with Porsche NA as this problem has been around since late 2023. After keeping the vehicle for a week, Porsche NA said they couldn't do anything to help. This 3 star review is more pointed at Porsche NA than the deale | Read Full Review
6/25/2026 12:00:00 AM | Google
★★★★★ Clay Bryant
Mr Russell is a great manager he works hard to take care of his team and great care of customers . | Read Full Review
6/24/2026 12:00:00 AM | Google
★★★★★ Bretta King
My VW has been there for over 1 week and no one will even tell me what is wrong with it. I dropped it off because I started getting an error bag code after they supposedly fixed the error bag issue related to the recall. I have been initiating all of the phone calls. I call them several times per day and get the 'run around' every t | Read Full Review
6/22/2026 12:00:00 AM | Google
★★★★★ Glenda Johnson
My Honest opinion is if you don't physically go into places to actually make sure that things are going as they should, you we be feed a bunch of malarkey over the phone, if you can even get them on the phone. They had to order Brand New Key Fobs, it took almost 2weeks. Once they came in, They got put on as soon as possible only bec | Read Full Review
6/20/2026 12:00:00 AM | Google
★★★★★ Koby Arthur
Dealership fails do deliver on time service and inaccurate quotes on time and cost of service. Manager of service advisors is incredibly rude. Chase is the only person there anyone should deal with. Had my vehicle over there for over a month never got a full diagnosis but insisted I payed for parts and labor but never explained to me | Read Full Review
6/18/2026 12:00:00 AM | Google
★★★★★ Mike Israel
As promised - courteous - prompt service appointment. Kudos to all | Read Full Review
6/13/2026 12:00:00 AM | Google
★★★★★ TeLisa Long
I had an extremely disappointing experience at this location and will not be returning. The level of customer service I received was unacceptable. Will Smith was unprofessional and spoke to me in a derogatory manner, which is completely inappropriate in any customer-facing role. Regardless of the situation, there is no excuse for th | Read Full Review
6/12/2026 12:00:00 AM | Google
★★★★★ Todd Conklin
Customer service and support is second to none. | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ Rebeca Balderas
I had an amazing experience at Gossett Volkswagen in Memphis. Jason and Chase were both incredibly helpful throughout the entire process. I was having an intermittent issue with my windshield wipers activating randomly on my 2024 Tiguan, and even though the issue was difficult to reproduce at first, they took my concerns seriously an | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ Patricia Pantoja
Always very friendly and with a good work | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ L Felton
This visit was just the opposite of the last visit. This time I was greeted as soon as I walked into the building. The gentleman that waited on me was so professional, courteous and he actually listened to me. I didn’t feel rushed and he directed me to the waiting area where I got to sit and watch TV and drink me a hot cappuccino. T | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ Maygen Marbry
They are awesome!???????? | Read Full Review
6/10/2026 12:00:00 AM | Google
★★★★★ Phyllis Newsom
Very nice people at this Dealership! Cares about people???? | Read Full Review
6/10/2026 12:00:00 AM | Google
★★★★★ Scott C
highly recommend tiara Takes great care of the car and service | Read Full Review
6/10/2026 12:00:00 AM | Google
★★★★★ Kimberly Monkman
Friendly | Read Full Review
6/10/2026 12:00:00 AM | Google
★★★★★ Nina Rockett
Was greeted and acknowledged upon early arrival. Car was taken back for service even though I was early. All staff members were working to ensure my experience was a good one. | Read Full Review
6/10/2026 12:00:00 AM | Google
★★★★★ Jammer Down
Terrible service! Will NEVER trust Gossett VW again for any kind of service. Got ripped off once…but never again! | Read Full Review
6/10/2026 12:00:00 AM | Google
★★★★★ Debra C
We purchased a VW Tiguan on Saturday, May 30th. The employees were friendly and welcoming. The purchase process was quick and straightforward. A huge thank you to all who were involved in making this such a pleasant and enjoyable experience! A sincere thank you to Bill and Russell who were extremely patient and knowledgeable. | Read Full Review
5/31/2026 12:00:00 AM | Google
★★★★★ Sara Bolyard
I would suggest never dealing with these people. They are lazy and have horrible customer service. They will not answer the phone or be of any help to you. They have had my car for four days and couldn’t get anyone on the phone. I was quoted a price for them to buy the car then told that number was not possible when I arrived at the | Read Full Review
5/28/2026 12:00:00 AM | Google
★★★★★ Alleigh Brown
3 hours. 1 oil change. Had an appointment. Bad service. We dropped our car off early for our appointment for a simple oil change. We called back 2 hours later and was told it would be ready in half an hour. We arrived half an hour later only to be told there was a mistake and they hadn't even started on our car. Still waiting so I g | Read Full Review
5/14/2026 12:00:00 AM | Google
★★★★★ Bella
TERRIBLE SERVICE....had my vehicle since Monday mind you a scheduled appointment.I literally had to call everyday for an update. Only to get no update finally spoke with the manager Jason on Wednesday. Who assured me it would be looked at Thursday morning.Which today is Thursday, so around 4pm I hadn't heard anything. SO I called onl | Read Full Review
5/7/2026 12:00:00 AM | Google
★★★★★ Emmarie D
TERRIBLE. My recent experiences at this location have been extremely disappointing. I alternate between this site and the Germantown location for VW service, but this visit left me completely frustrated and in distress. I brought my car in to diagnose a check engine light and a disabled SOS overhead console. On April 3, I dropped off | Read Full Review
5/5/2026 12:00:00 AM | Google
★★★★★ Jack
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4/22/2026 12:00:00 AM | Google
★★★★★ Chikisha Hardaway
I am writing to express my dissatisfaction with the service I received at your Cordova/Memphis location on Saturday, March 28, 2026. What should have been an exciting vehicle purchase turned into a frustrating and disappointing experience due to poor communication, lack of professionalism, and overall disorganization. I arrived at a | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Forrest Owens
We purchased a used Toyota Sienna as a work vehicle for our company from Gossett Volkswager on 1/16/26. I left 4 voicemails and followed up with email requesting information on getting another drive out tag for the vehicle because our license plate has not arrived yet. I have not received a call back or response from the dealership | Read Full Review
4/13/2026 12:00:00 AM | Google
★★★★★ Tyler Cole
A very smooth and pleasant experience! Will continue to visit for all my VW services. | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Gayle Williams
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3/30/2026 12:00:00 AM | Google
★★★★★ Chocolate Drop Diva
Everything was good. Every time I'm here. Service was excellent, quick , professional and fast | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ sheniqwa wynn
great customer service | Read Full Review
3/17/2026 12:00:00 AM | Google
★★★★★ Yara White
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3/14/2026 12:00:00 AM | Google
★★★★★ Chucky Joyner
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3/8/2026 12:00:00 AM | Google
★★★★★ Jana East
They always look into my issues and find the solution. I have a Volkswagen. The only problem I have ever had was with someone who doesn't work there anymore. The manager of the service department, Aaron, is very helpful and always listens when I need him. | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Cloma
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3/5/2026 12:00:00 AM | Google
★★★★★ Virgil Smith
Great service representative, did not have to wait long to get my car in for repairs | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ Holly Bennett
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2/25/2026 12:00:00 AM | Google
★★★★★ Isabella Martin
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay.. | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Lindsey Sailors
Unfortunately, did not have the best experience. I made the appointment ahead of time online for a Friday — included an oil change and multi point inspection (my first since buying the car brand new). I called a few days before the appointment to ask them if I needed to change what I booked as I was experiencing some different issues | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Toni Roberts
Gossett goes above and beyond. | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Shivonne Urbano
Both repairs that were needed on our Atlas were completed quickly and all details were explained thoroughly. Thank you! | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Tristan Thompson
Good service and they do the job right | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Conor Mageean
| Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Yaveda Nesby
Everyone at Gosset motors was so helpful with my purchase. Sheketia was amazing with awesome customer service & Carl was efficient with getting me approved. Thanks Guys | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Nancy Jennings
Slow at getting my car fixed. They have had it since Dec 8th 2025, it's now Jan 30th it's been sitting in the bay for 3 weeks and nothing. I'm more than fed up with this dealership and when this is said and done I will never return nor will I be purchasing a VW in the future if this is what we have to deal with. Unacceptable. | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ K.Rush
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1/26/2026 12:00:00 AM | Google
★★★★★ jimmy pogue
Service department was excellent | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Rachel Turner
Service was good from my actual service provider. I spoke with a service provider who was absolutely awful. He wasn’t helpful at all and was very rude. His name was Kevin I ended up speaking to him to get an update on my car because my provider was on a call with another customer. I was just wanting a ETA and Kevin asked when I was e | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Erik Matheson
Did great this time. Delivered early! | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ Donald Bobal
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1/23/2026 12:00:00 AM | Google
★★★★★ Randy Redd
I couldn't have asked for a better experience! | Read Full Review
1/22/2026 12:00:00 AM | Google
★★★★★ Keonna Jones
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1/22/2026 12:00:00 AM | Google
★★★★★ Chave Wicks
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1/20/2026 12:00:00 AM | Google
★★★★★ Chann Jamerson
Love it here! VW always takes care of me! | Read Full Review
1/20/2026 12:00:00 AM | Google
★★★★★ Pamela Woods
My experience with vol Volkswagen That’s a great experience and it took great care of all my Pro issue I would be greatly to visit in the future. | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Jennifer H
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1/15/2026 12:00:00 AM | Google
★★★★★ Themba Nsubuga
Awesome team, car was in and out within a couple of hours. Shout out Cornelius for the help ! | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ James McMinn
They will work with you till the deal is done in your favor. Best sales team around. | Read Full Review
1/10/2026 12:00:00 AM | Google
★★★★★ Hannah Little
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1/10/2026 12:00:00 AM | Google
★★★★★ Ashley McMillan
The Gossett VW team is always such a pleasure to deal with. I appreciate their thoroughness and communication to make sure I understand what my car needs and when. They do such a great job and represent VW very well! | Read Full Review
1/7/2026 12:00:00 AM | Google
★★★★★ LV Burns
I scheduled the appointment online and the website is not very intuitive and doesn't have enough options to clearly explain the services required. We were bringing the vehicle in for an oil change, and I assumed we could have the check engine light inspected as well. We'd already had the light checked at AutoZone, so we knew what the | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Tamara Smith
Service was great. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Ethel Brown
I had an appointment for the next day at 7 o’clock in the morning. I went to drop my vehicle off early The day before and they were able to get me in the day that I dropped it off and had it ready for me before six. | Read Full Review
12/31/2025 12:00:00 AM | Google
★★★★★ dinah wilson
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12/31/2025 12:00:00 AM | Google
★★★★★ Rachel Turner
Great service | Read Full Review
12/29/2025 12:00:00 AM | Google
★★★★★ Sandra D
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12/26/2025 12:00:00 AM | Google
★★★★★ Charles Leo
Repairs on my daughter’s car were done in a timely manner. Gossett called a few days before my appointment that was scheduled 2 months in advance to confirm. When work was performed , service writer called immediately and vehicle was done within the expected time. | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Owens Home Solutions
Everyone was prompt , friendly and courteous. Cornelius and the svc manager went above and beyond . | Read Full Review
12/24/2025 12:00:00 AM | Google
★★★★★ Harold Gray
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12/23/2025 12:00:00 AM | Google
★★★★★ Lisa Miller
?????????? I can’t say enough good things about the service manager, Aaron at Gossett VW. I came in with a flat tire during a very stressful situation, and he truly took a huge weight off my shoulders before the holidays. Not only did he handle everything quickly and professionally, but he also went above and beyond by taking care of | Read Full Review
12/22/2025 12:00:00 AM | Google
★★★★★ Sharee Brooks
Sherita Broadnax and Carl Williams are the BEST!!!The process was seamless. I would recommend them to anyone. | Read Full Review
12/22/2025 12:00:00 AM | Google
★★★★★ peter lindy
Great experience. Easy to work with. Was able to get the exact car that we wanted without much difficulty. Positive carbine experience.P | Read Full Review
12/20/2025 12:00:00 AM | Google
★★★★★ Darrin Williams
Great service and military friendly with a discount. | Read Full Review
12/20/2025 12:00:00 AM | Google
★★★★★ Bradley Burlison
Great service | Read Full Review
12/20/2025 12:00:00 AM | Google
★★★★★ Junk Email
Conner was great!!! He made the car buying experience bearable. We were just looking, but he was the difference on why we bought a car that day. | Read Full Review
12/20/2025 12:00:00 AM | Google
★★★★★ Juletha Hancock
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12/20/2025 12:00:00 AM | Google
★★★★★ Cloma
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12/17/2025 12:00:00 AM | Google
★★★★★ Chloe Williams
Aaron Linton, always show a level of professionalism that's unmatched! He always consistently shows genuine respect and concern for his customers in .make sure that you are tooken care of. I recommend this location to anyone who's looking for great results and tremendous hospitality. | Read Full Review
12/15/2025 12:00:00 AM | Google
★★★★★ Rosie S
I had to get an emergency appointment because my rear brakes was making a loud noise got to see the same technician Cornelius. He was so helpful as always very knowledgeable and kind and showed concern for my vehicle. I highly recommend him if your having problems with your vehicle. | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Emily Key
The service agent was helpful and answered my questions well. The waiting area is comfortable and conducive to remote work if needed. | Read Full Review
12/10/2025 12:00:00 AM | Google
★★★★★ Tiffany Massingale
Great job, excellent service | Read Full Review
12/8/2025 12:00:00 AM | Google
★★★★★ DeeAnna Redmond
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12/7/2025 12:00:00 AM | Google
★★★★★ Tammy Jones
Went in expecting to purchase a Jetta but Johnathan Burke showed us the one he had just purchased for himself (Tiguan) and we were sold. I really enjoyed the buying experience, I have to say every single person treated us like family and felt like friends. Johnathan the sales person is like a warm hug, very kind and forth coming! | Read Full Review
12/7/2025 12:00:00 AM | Google
★★★★★ Ladarious Davis
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11/30/2025 12:00:00 AM | Google
★★★★★ Ying Cao
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11/30/2025 12:00:00 AM | Google
★★★★★ Lena
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11/30/2025 12:00:00 AM | Google
★★★★★ Kevin Hardin
???????? | Read Full Review
11/30/2025 12:00:00 AM | Google
★★★★★ Marlena Vega
Professional, pleasant | Read Full Review
11/28/2025 12:00:00 AM | Google
★★★★★ Dewar Grewar
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11/28/2025 12:00:00 AM | Google
★★★★★ marcus johnson
Customer service was ok. It took over a month to get my to get my car back ??. No loaner was giving. I was inconvenienced to say the least. Glad that it is finally done. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Brian Horowitz
Great experience from start to finish. They were very open to negotiations and we were able to come to an equitable agreement on a vehicle that my wife loves! | Read Full Review
11/24/2025 12:00:00 AM | Google
★★★★★ Jeana
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11/23/2025 12:00:00 AM | Google
★★★★★ Jeana Cartwright
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11/23/2025 12:00:00 AM | Google
★★★★★ Harold Leake
It's was cool while I waited on my oil change.I got to share lunch with the Volkswagen team...never happened before .. | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ David Polk
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11/19/2025 12:00:00 AM | Google
★★★★★ Jessica Richardson
Great, friendly and efficient! Always my preferred vw service | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Noah Collins
The service department here has to be the slowest I’ve ever been to. The sales staff was phenomenal when we bought our car, but we brought it in for simple scheduled maintenance; tire rotation and oil change, and we sat for 3 and a half hours. It takes maybe 30 minutes to do an oil change. I’ll be doing my own oil changes once again | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Anthony Stevenson
Called service department to make appointment for a part for my 2025 atlas the part was the engine cover that did not come on the car at sell .I was told by the service department that the part was in the appointment was set .when I got there is told they ran out of the part I drove 30 mile to be told they ran out very disappointed | Read Full Review
11/17/2025 12:00:00 AM | Google
★★★★★ Theresa Williams
Excellent customer service and they get you and and out is a reasonable amount of time. | Read Full Review
11/16/2025 12:00:00 AM | Google
★★★★★ Keith Brown
Don't buy any Volkswagens. You will be stuck with zero help when the issue is clearly defective manufacturing. I've bought 2020 and 2024 Volkswagens brand new and they amazingly had sporadic issues that never got addressed until after the warranty was up. Additionally I can't get any response for ownership or Volkswagen of America | Read Full Review
11/16/2025 12:00:00 AM | Google
★★★★★ Gilbert Garcia
the service team at Gossett VW was great , a special shout out to Cornelius for making everything go smoothly and for getting taken care of in a timely manor. | Read Full Review
11/13/2025 12:00:00 AM | Google
★★★★★ Anthony Blevins
I went in to get my tire changed. My rim ended up getting bent and scratched. I’ve been trying to get a call back for a week and have not heard anything. Over $300 for a new tire, and I got a bent/ scratched rim with it. | Read Full Review
11/13/2025 12:00:00 AM | Google
★★★★★ alphonzo greer
Not the best service fir me | Read Full Review
11/12/2025 12:00:00 AM | Google
★★★★★ Mark Busse
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11/7/2025 12:00:00 AM | Google
★★★★★ Leiser Webb
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10/24/2025 12:00:00 AM | Google
★★★★★ Laura Warrior
Bought a car mini coup. thank you, Johnathan, a very good salesperson. | Read Full Review
10/16/2025 12:00:00 AM | Google
★★★★★ Jakale Love
The location on Winchester was ok the salesman Lee Crumb was very nice the sales manger at the location Wasn't!!! But not once did they tell me there was another location that had exactly what I was looking for ended finding on google myself. Walked on the Covington pike lot and Bill was outside and got me exactly what I wanted on th | Read Full Review
10/13/2025 12:00:00 AM | Google
★★★★★ David McDonnell
Overall, I’m quite satisfied and will definitely be back. The MPVI presentation was excellent, and the after-service delivery was outstanding. My only negative feedback is regarding the vehicle intake process. The advisor informed me there would be a two-hour wait time, which I agreed to since I didn’t have an appointment, and she a | Read Full Review
10/13/2025 12:00:00 AM | Google
★★★★★ Larhonda Wilson
Not satisfied with the service I received at all, I will Not recommend the company to NO one I know. This is how my vehicle was returned to me. | Read Full Review
10/13/2025 12:00:00 AM | Google
★★★★★ Mary Tran
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10/4/2025 12:00:00 AM | Google
★★★★★ Terri Glass
Needed a part that was out of stock. Somehow Tim in the parts Department on Covington pike made my life easier. He got that part 4 me in 3days.. They have the best parts person ever | Read Full Review
10/2/2025 12:00:00 AM | Google
★★★★★ Cortez Lane
I need assistance with information concerning my tags. Amber, admittedly assist me with my task. She showed a great level of patience and professionalism as well gave me a call back which gave me relief. Thanks for the great customer service support. | Read Full Review
10/2/2025 12:00:00 AM | Google
★★★★★ Carrie Pinkley
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10/1/2025 12:00:00 AM | Google
★★★★★ Diamond Williams
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10/1/2025 12:00:00 AM | Google
★★★★★ Chocolate Drop Diva
Everything was good. Every time I'm here | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ Gloria Hearn
Customer service was great and wait time was short | Read Full Review
10/1/2025 12:00:00 AM | Google
★★★★★ William
Eventually I was able to get everything done that the vehicle needed, but the communication between the various employees was terrible. They made me wait two weeks only to be put on a waiting list. What’s the point of waiting two weeks only to be put on another waiting list? Then I had to wait even longer. I was told that I could get | Read Full Review
9/30/2025 12:00:00 AM | Google
★★★★★ Ronald Morris
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9/29/2025 12:00:00 AM | Google
★★★★★ ashley adair
I brought my car in for a diagnostic after waiting almost a month for the appointment. I was told it would be 500.00 just for the diagnostic because there were 2 error codes. The diagnostic fee is not applied even if you have the work done at Gossett. That is absurd to me to have to pay 500.00 plus the cost of the repair. I ended up | Read Full Review
9/28/2025 12:00:00 AM | Google
★★★★★ Danny Johnson
Great service that took good care of me was on time with appt finished in a short period of time | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Lexie Hatchett
It’s always a pleasure coming to this location. The service advisors are very knowledgeable and friendly. I came in for a tire repair and was out of there in no time! Thank you for excellent service Gossett VW. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Rick Robinson
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9/25/2025 12:00:00 AM | Google
★★★★★ W Booker
Customer Service was outstanding. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ floyd blitchington
Great service and sales | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Barbara Watson
I definitely had a great experience at Gossett Covington Pike. Everyone was so attentive to what I wanted. Helpful in all aspects. I am sending a special shoutout to my salesperson Shaketia Broadnax!!!! She rocks!!!! | Read Full Review
9/18/2025 12:00:00 AM | Google
★★★★★ Samira Ahmed
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9/18/2025 12:00:00 AM | Google

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