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Gossett Volkswagen of Germantown

Gossett Volkswagen of Germantown

★★★★★(198)read reviews
7420 Winchester Rd, Memphis, TN 38125
(901) 251-0193 Ask About Our Service Specials!
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Service Offers

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    $5 Off Genuine VW Pollen Filter Special*Click Here for Details
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    $15 Off Spring Service Special*Click Here for Details
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    No Charge Battery Test*Click Here for Details
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    $20 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
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    $30 Off Set of Four Tires*Click Here for Details
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    Enjoy SiriusXM in your Volkswagen and on the SiriusXM appClick for details
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    Get a $100 instant rebate 5 Click Here for Details

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 3:00 PMSun: Closed
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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

  • Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
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  • VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.
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Customer Reviews

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  • ★★★★★ Meridyth Benthal
    | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Alberta Patterson
    | Read Full Review
    3/31/2026 12:00:00 AM | Google
  • ★★★★★ Ammishaddai Ogyiri
    Great experience at Gossett Volkswagen in Germantown. The staff were friendly and professional, and Russell was especially helpful, he made everything easy and stress-free. Highly recommend. | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Monica Lanos
    Stopped by because the light came on in the car about low tire pressure and everyone was so attentive to my needs. Job Well Done | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Laura Beard
    Always a pleasant experience. We have 2 VW Tiquans and change our oil every 5K miles. This service department is exceptional. Great customer service. Shout out to Jennifer, Drew and Dwayne. And prices are competitive. | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Lucille Jones
    | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Ricky Pipkin
    Awesome experience . 10/10 recommend for service and sales | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Tarberanna Gaines
    | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ BYEONGHWAN KANG
    | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Jeffery Willis
    Great place to buy a car Patrick the salesman’s is the man, thx | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Moto Gang901
    Patrick the salesman made it to easy definitely a place to buy a car! | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ michael clark
    Possibly the easiest purchase experience ever. I looked online, they helped me out, I was in my car the next day! | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Yvette Greene
    Great customer service | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ kendrick parnell
    | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ lesley Reynolds
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    2/21/2026 12:00:00 AM | Google
  • ★★★★★ Corry Nettles
    | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Kimberly Holmes
    Professional and Awesome service!!! | Read Full Review
    2/10/2026 12:00:00 AM | Google
  • ★★★★★ Jessica Mitchell
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    2/10/2026 12:00:00 AM | Google
  • ★★★★★ Joseph Francis
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    2/10/2026 12:00:00 AM | Google
  • ★★★★★ Tiffany Johnson
    Great people, great service! | Read Full Review
    2/6/2026 12:00:00 AM | Google
  • ★★★★★ Rokayia Moody
    Charles and Josh was a very big help there services was amazing | Read Full Review
    2/6/2026 12:00:00 AM | Google
  • ★★★★★ Veronica Moore
    | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Whitney Early
    Jennifer and her team took care of my warranty needs for my vehicle. It took a while for them to get to my vehicle but once they started they gl t it done! | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Wossie Wossie
    My name is Larisha Bryant my salesman’s was Wesley . He definitely made sure I had everything I needed with the perfect car . I give him a 10/10 . Thanks for the Kia k4 2026 | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ C Danyell Jones
    VW-Germantown is the best. Since day one their staff has always been the friendliest. I have purchased 2 VW from this same location and service is always great! From check-in with Jennifer to check-out you will get great customer service! | Read Full Review
    1/30/2026 12:00:00 AM | Google
  • ★★★★★ Tundrea Lyons-Brock
    They did what they said they would do, with no hidden fees. Everything was very transparent. I was afraid they would try to take advantage of me being their for an oil change without my husband being present, but it was a very painless process. Just let them know what you want done and don't be afraid to say No to things you don't wa | Read Full Review
    1/27/2026 12:00:00 AM | Google
  • ★★★★★ Tundrea Lyons-Brock
    The did what they said they would do, with no hidden fees. Everything was very transparent. I was afraid they would try to take advantage of me being their for an oil change without my husband being present, but it was a very painless process. Just let them know what you want done and don't be afraid to say No to things you don't wan | Read Full Review
    1/24/2026 12:00:00 AM | Google
  • ★★★★★ Dania Allan
    Zack was hands down best sales associate Kia has! I called 3 other dealerships ready to make a purchase with no follow up calls! Zack was following up, gave me a deal! Hand hand delivered my mom’s car! Him and his team were fantastic and quick! ASK FOR ZACK! I plan on buying a second car with him soon! | Read Full Review
    1/24/2026 12:00:00 AM | Google
  • ★★★★★ james wiggins
    Great | Read Full Review
    1/22/2026 12:00:00 AM | Google
  • ★★★★★ Jalexia Banks
    Fantastic experience! Chris Jackson went above and beyond to make sure I found the right car at the right price. Very friendly, patient, and professional. I truly appreciate the help and highly recommend this dealership. | Read Full Review
    1/21/2026 12:00:00 AM | Google
  • ★★★★★ Samuel Smith
    The service was friendly and professional. Plus they worked the service to fit my schedule. | Read Full Review
    1/21/2026 12:00:00 AM | Google
  • ★★★★★ Alfred Jones
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    1/17/2026 12:00:00 AM | Google
  • ★★★★★ Terry Jones
    I’m disappointed apparently about the service department not good customer service. I purchased 5 Volkswagen. And it’s was never like this. | Read Full Review
    1/16/2026 12:00:00 AM | Google
  • ★★★★★ Tatyana Brasswell
    I set an appointment for maintenance on the vehicle, the staff was extremely helpful and respectful. They offered me a nice place to sit while I waited on the service. While waiting on the service Drew updated me on problems they found with the vehicle, told me what was covered under warranty and what my out of pocket cost would be. | Read Full Review
    1/15/2026 12:00:00 AM | Google
  • ★★★★★ Corlis Mitchell
    Courteous, fast & reliable! | Read Full Review
    1/15/2026 12:00:00 AM | Google
  • ★★★★★ Starmeshia Lewis
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    1/15/2026 12:00:00 AM | Google
  • ★★★★★ Jamie White
    Great experience. Highly recommended. We had a tire serviced and our warranty covered everything! | Read Full Review
    1/15/2026 12:00:00 AM | Google
  • ★★★★★ Lance Dandridge
    Fast, friendly service! | Read Full Review
    1/5/2026 12:00:00 AM | Google
  • ★★★★★ Teflon
    The best service advisor | Read Full Review
    12/31/2025 12:00:00 AM | Google
  • ★★★★★ Erma Hayslett
    Best service ever from Gossett Volkswagen on Winchester! They gave updates on my car, explained the problem and what to happen to repair the problem. | Read Full Review
    12/31/2025 12:00:00 AM | Google
  • ★★★★★ Erma Hayslett
    | Read Full Review
    12/31/2025 12:00:00 AM | Google
  • ★★★★★ katie prange
    I had a great experience buying a car at Gossett Kia! Request to work with Craig! | Read Full Review
    12/29/2025 12:00:00 AM | Google
  • ★★★★★ Becky Donaldson
    Jennifer is the best service rep in the industry! She is polite, friendly and very knowledgeable! She has become a friend vs an employee. I also dealt with Jason in sales and he was great to work with too. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Demond Morris
    It was the best experience I ever had!!! Mr Deondre put me in the game. Like he say, we never give bad news, only good news. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Falisatee M
    Best car shopping experience ever and super nice people! Thanks again | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ kevin buggs
    ?I brought my vehicle in to address an issue where the radio consistently disconnects from Android Auto and Apple CarPlay. Although the service department performed a hard reset, the problem persists. Service department stated without a fault code there's nothing they can do. I expected more from service for an 30k plus vehicle | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Lisa Richardson
    | Read Full Review
    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Alan Silva
    Great staff, so glad I got my truck serviced, will come back for sure. | Read Full Review
    12/19/2025 12:00:00 AM | Google
  • ★★★★★ Tay Hall
    Wesley DESERVES A PROMOTION VERY AMAZING PERSON INSIDE AND OUT. Forever grateful for all his help | Read Full Review
    12/19/2025 12:00:00 AM | Google
  • ★★★★★ Porshia Ross
    | Read Full Review
    12/19/2025 12:00:00 AM | Google
  • ★★★★★ Calvin Brooks
    Jennifer the service advisor was great. | Read Full Review
    12/19/2025 12:00:00 AM | Google
  • ★★★★★ Joy Kinsey
    | Read Full Review
    12/16/2025 12:00:00 AM | Google
  • ★★★★★ Richera Jackson
    Everyone was friendly and attentive! | Read Full Review
    12/16/2025 12:00:00 AM | Google
  • ★★★★★ Marco Mangum
    Volkswagen is a very good company. They have a lot of different vehicles that will meet the needs of everyone. I got my 2026 Volkswagen Atlas SE from Volkswagen Germantown and they were very customer service oriented. They showed me all the Atlas’s that I was interested in and the Atlas that I have meets all the needs of my travels. | Read Full Review
    12/8/2025 12:00:00 AM | Google
  • ★★★★★ Crystal Mathis
    I had a great experience Mr. Deondre Curtis provided excellent customer service and was very helpful and friendly. Thanks for my 2026 KIA Sport I love it…. | Read Full Review
    12/7/2025 12:00:00 AM | Google
  • ★★★★★ lannette moore
    | Read Full Review
    12/3/2025 12:00:00 AM | Google
  • ★★★★★ Subba Rayudu Kumpatla
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    11/30/2025 12:00:00 AM | Google
  • ★★★★★ Serita S Covington
    The service department opens at 7:00am. I arrived at 6:55am. A line formed outside of the gate. At 7:00am, the manager came out and began opening the gates. Being the first at the door, I stood as he unlocked it. At 7:08, he still had not began receiving customers. I asked could I leave my key as I had pre-arranged transportation to | Read Full Review
    11/25/2025 12:00:00 AM | Google
  • ★★★★★ Elaine Robison
    They took very good care of me and my car | Read Full Review
    11/24/2025 12:00:00 AM | Google
  • ★★★★★ Myosha Brooks
    | Read Full Review
    11/24/2025 12:00:00 AM | Google
  • ★★★★★ Erma Hayslett
    Good updates on my car. | Read Full Review
    11/22/2025 12:00:00 AM | Google
  • ★★★★★ Davitress Richardson
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    11/21/2025 12:00:00 AM | Google
  • ★★★★★ Samuel Smith
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    11/20/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Dunigan
    Great customer service Arthur Boyd is a very good sales consultant. Danielle Jones was a very good finance manager they both did a great job with helping me with my new car. | Read Full Review
    11/16/2025 12:00:00 AM | Google
  • ★★★★★ Nakiya
    Visiting was an incredible and memorable experience! I was in dire need of a new car, and going to Gossett was the best and most beneficial choice i’ve made in my 18 years of life! I would like to express my sincere gratitude and appreciation to Wesley for all of his assistance, guidance, and support throughout the entire process of | Read Full Review
    11/16/2025 12:00:00 AM | Google
  • ★★★★★ Brenda Rutledge
    Gossett Volkswagen Germantown was great!.... The employees very professional and cared about their customers... They take time to do things right..homey environment..I recommend anyone to take their vehicle to Gossett Volkswagen Germantown... Thank you. | Read Full Review
    11/15/2025 12:00:00 AM | Google
  • ★★★★★ James Heath
    The service dept. Is fast, friendly. I have been using this location for a few years an the staff has always been very professional. | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Sikivu Heags
    | Read Full Review
    11/7/2025 12:00:00 AM | Google
  • ★★★★★ Joshua Hankins
    Where to begin... I went through the purchase (signing paperwork etc.) with the salesmen and at one point I stated "I don't even know how much the car is I am buying." I was told we would get there soon. We never got there. Then the guy doing the financing/upselling of warranties came and got me. He made me feel like I was poor and | Read Full Review
    11/7/2025 12:00:00 AM | Google
  • ★★★★★ CapriceTwosweet
    | Read Full Review
    10/31/2025 12:00:00 AM | Google
  • ★★★★★ Cortez Lane
    It's always an honor and pleasure to come get my vehicle service at Gossett Volkswagen. The professionalism is truly inspeccable. Aaron Linton ,is always considerate and helpful and staff are always respectful and helpful. Tyler Leake, is an amazing young man that's very polite, considerate, and professional. I recommend this locatio | Read Full Review
    10/27/2025 12:00:00 AM | Google
  • ★★★★★ Kitia Guy
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    10/27/2025 12:00:00 AM | Google
  • ★★★★★ Sheri Frazier
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    10/22/2025 12:00:00 AM | Google
  • ★★★★★ Sharonda Campbell
    A smooth process, no more than 1 1/2 hours. | Read Full Review
    10/21/2025 12:00:00 AM | Google
  • ★★★★★ Shana Pierce
    Jennifer went out of her way to help with a warranty repair. I appreciate both she and the mechanic for getting me fixed up! | Read Full Review
    10/20/2025 12:00:00 AM | Google
  • ★★★★★ Cory Barrett
    | Read Full Review
    10/20/2025 12:00:00 AM | Google
  • ★★★★★ Shana Pierce
    Jennifer went out of her way to help with a warranty repair. I appreciate both her and the mechanic for getting me fixed up! | Read Full Review
    10/19/2025 12:00:00 AM | Google
  • ★★★★★ William Fransioli
    | Read Full Review
    10/19/2025 12:00:00 AM | Google
  • ★★★★★ ryan dungy
    Really great experience with the service department. Set up my appointment and dropped it off a few weeks later. Received a prompt update after diagnostics including cost and estimated time to complete. One more phone call about 3 hours after I dropped off to let me know it was all wrapped up. Jennifer and the young man at the servic | Read Full Review
    10/16/2025 12:00:00 AM | Google
  • ★★★★★ Matt Cohen
    Do not ever use their service department. They will rip you off. Jennifer is awful. They ran a diagnosis on the car and said it was fine. A week later the same check engine light came on and they are wanting us to pay for another diagnosis. DO NOT USE them unless you want to be overcharged for no work. | Read Full Review
    10/14/2025 12:00:00 AM | Google
  • ★★★★★ Charles Hockett
    | Read Full Review
    10/10/2025 12:00:00 AM | Google
  • ★★★★★ Kai Robinson
    Owning a VW they made me feel right at home!! | Read Full Review
    10/10/2025 12:00:00 AM | Google
  • ★★★★★ Brenda Barnes
    Awesome job, Thanks for all you do | Read Full Review
    10/9/2025 12:00:00 AM | Google
  • ★★★★★ Paula Thomas-Newsom
    The service was excellent! | Read Full Review
    10/7/2025 12:00:00 AM | Google
  • ★★★★★ Venaze Jiles
    | Read Full Review
    10/6/2025 12:00:00 AM | Google
  • ★★★★★ Joe Warren
    The staff was super nice and helpful, we would recommend them to others that are in need of a new vehicle. Willie Warren | Read Full Review
    10/5/2025 12:00:00 AM | Google
  • ★★★★★ Joe
    | Read Full Review
    10/5/2025 12:00:00 AM | Google
  • ★★★★★ Kristy Goolsby
    Lekendra made this buying process so smooth and easy. I told her what i wanted out the process and she made it happened plus more. She’s definitely an asset to Gosset team. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Candy S
    | Read Full Review
    9/30/2025 12:00:00 AM | Google
  • ★★★★★ C Danyell Jones
    VW-Germantown is the best. Since day one their staff has always been the friendliest. Keep you aware of your service. | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Harley Nelson
    We had the absolute best customer service with Russell! He made the car buying experience so easy for us and he was very kind. I highly recommend! | Read Full Review
    9/27/2025 12:00:00 AM | Google
  • ★★★★★ Joi Howard
    Had a great, quick maintenance appointment at Gossett VW Germantown. Jennifer was very helpful at check in. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Baseem Ibrahim
    | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ april burch
    Loved the experience | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Baseem Ibrahim
    | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Steven Mayhorn
    This dealership has made feel like I am a member of their team/family. I am not rushed when it comes to purchasing a car, my questions are answered, provided me with the best price, and respond immediately to my concerns. For example, I am going in Saturday, Sept. 5th for an oil change for the to my GTI and will be asking why is t | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Mikos Vaughn
    Lee Crumb is the greatest salesman! | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Karl Orellana
    We found dealing with Lee Crump to be a real pleasure. He is knowledgeable of his product and customer service oriented. Most importantly, we found Lee to be an honest person with a high level of integrity each time we have dealt with him. We highly recommend Lee to our family and friends if they are in need of an automobile. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Jerry Thompson
    | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Lina Nelson
    When I visit this location for service on my 2013 VW Jetta, I always feel welcomed usually by Jennifer or Drew. They are patient with me and take the time to explain things to me. I appreciate their positive attitudes. -Lina Nelson | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ William Haecker
    Service was completed on the same day, so far the Jetta is doing fine. Gossett was very informative about the procedure and following up. | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Carlos Steward
    Great service | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ W H
    Always a great experience every time I go to GVG. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Amanda lofton
    I was approved on every car/suv ????? | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Janice Hall
    | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ mamota74
    Speed services and nice people Everything is easy | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Monique McGowan
    Great customer service, helpful and always get me together | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Constance Jenkins
    They had just what I was looking for, at the price I was looking to pay and kept my car note within my planned budget. I couldn’t ask for anything more. Everyone was so professional and helpful. This is the 2nd car I have purchased from them. The first one was for my daughter. I highly recommend Gossett Volkswagen of Germantown. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Teresa Roebuck
    Charles and Geoffrey did an amazing job. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Freddy Diaz
    Very dedicated staff, excellent service | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Malcolm Regester
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Taurus Woods
    I had a wonderful experience I understood the process | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ BARBARA FLEMING
    Timely and trustworthy. No gimmicks or surprises | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Bob Geabhart
    Always excellent service | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Cassandra Greene
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ monika stuber
    Jennifer and Drew ate consistently efficient and professional. They respond to my questions promptly and always with kindness. I trust them completely and I would not take my car anywhere else. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ patricia Henderson Mack
    The lady that helped me was very helpful and she was also pleasant to communicate with! She didn't have us waiting long! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Gregory Kirkendoll
    Mid Night Addition | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Monica Isom
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Christine West
    I feel confident in you'll service | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Calvin Brooks
    Drew the service advisor was great. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Brian Beals
    Chuck and Nick were awesome!!! Great place to shop, go see them ???? | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Tamika Kimber
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Jonathan Flanigan
    Quick and efficient, worked with us to align the price and our trade in to get where we needed to be for the final out-the-door price. A very good experience from start to finish. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Louis Zinser
    Friendly, professional. Kept me informed. Clean facility. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Lynn Moffitt
    Wonderful experience scheduling service for my ‘25 VW Cross Sport! Service writer, Jennifer, was professional, polite and efficient. Technician was thorough and informative regarding 20,000 mile check up. I was thrilled to browse the branded merchandise and purchased back seat covers and an organizer tote! Highly recommend Gosset | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Angela Obryan
    I always get great service and getting an appointment is easy. I have always been satisfied with their services. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Mark Iwaoka
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Michael Pickett
    Lee was amazing to work with! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Donna Frailey
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Pamela Dodson
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Karen P Munn Johnson
    All was well however I rarely give perfect scores. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ sharon wicks
    I had to wait almost 2 hours for an oil change and my appointment was at 330. Battery key was changed and my change battery key light still pops on. Ive had this issue since February and the issue is still not fixed. Evidently we should see changing the battery in both fobs is not fixing the problem. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Cat Mcnary
    Came in at 3:50 then leave till almost 6:00 for oil change .slow service, no customer service, no personality.I'm going to find somewhere else that I can get my car serviced. Third visit to this location No more VW for me after this one. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Martha Braxton
    Very professional and healthful | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Lola Dumas
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sonya Evans-Cathey
    Excellent service and excellent service advisors! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Robin Wilburn
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Williams
    Great service and thank you to Mr. Craig for providing me the service | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Audrey Phifer
    My experience and my expectations of the service at the Gossett Volkswagen of Germantown was Amazing/Outstanding. I love how I was greeted and with a smile. I love how the information on my car, they were able to pull up right away. Told me what it would cost, and offer other services that could help with what I brought the car in | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Ronnette Richmond
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Carrie Ritter
    Answered all my questions | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Leshunda smith
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Edward Brucker
    Service department the best in the city . Service writers know their stuff. Wish they still built the Passat ! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ James Mckenzie
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Michaella Young
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sherry Rutherford
    I was in and out in a timely matter. I came in for an oil change. Everyone was nice and efficient. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Ken McCrary
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sheila Clay
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jasmine Valentine
    Has always been my go to. They work with my budget and made sure everything was to my satisfaction. I love my car | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ frances neal
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Brenda Munger
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Donnie Malone
    Great maintenance service dept. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Megan Boddie
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Joneva Tucker
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Luis Angel Grajales
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Amber Jordan
    Great communication, great customer service. Highly recommend. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Niya Childress
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Natalie Sullivan
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ carl fristick
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Jeffery Hunt
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Shanita Johnson
    Great experience. Everyone was friendly and helpful. Lee Crumb is the best! Service department is top notch! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Kevin P
    Staff is great. Always get my car serviced here. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Marlowe Long
    Highly recommend Mr. Lee!! He sold us my dream car and we had a great experience with him. Highly recommend this location! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Melva Brittmon
    Service is always first class and staff is professional and friendly!! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Daisy Laird
    Dropped my car off without an appointment for a tire repair. The team was super quick and communicative, getting me a new tire within a few hours. And they even cleaned my car for me while it was there! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ SHANGO COOKE
    Granddad gives his grandson his first car, Jetta. Take your car to Gossett youngman. They will take good care of it. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Keshia Lacey
    Ms. Jennifer and the team was very helpful and honest about my car situation. And she saved me money to the best of her abilities. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Greg Karr
    Attentive, professional assistance, work completed less than estimated at time of drop off. Car was washed and clean upon acceptance. Great Job. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Brandon
    Great customer service in the Service Department. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Fathma Hamidou
    They inspected my car, offered advice on necessary future maintenance, and kindly waived any charges, even though my car's manufacturer warranty had expired. I highly recommend their services. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ ford prefect
    Great service. Friendly, helpful, and knowledgeable! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Maria Cruz
    And lady at the front desk entering the service department helped me out the entire time. She was very nice and took care of what I needed. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Terry Anderson
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Karole Harris
    My experience was pleasant. The wait was a little long but, other than that I had no problem. Employees were pleasant and professional. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Margaret HAll
    The service personnel is always so friendly and professional. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Tristan Scott
    Drew did a wonderful job getting me in and out | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Nancy Edwards
    Very attentive and kept me informed on what was going on. Very good customer service ???? | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Willie Alexander
    Great service. Although the consultant I talked with on the phone had booked my service on Covington Pike, they checked and had it moved to their facility and took my car right on in. Oil change and tire rotation took about 35-40 minutes and I was out in no time. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Barbara Williams
    Very courteous and friendly. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Mia Schnadelbach
    Love the staff here and anytime I need something done for my car, whether it be an issue or just standard maintenance, I can always get in quickly and everything is done efficiently. Highly recommend taking your VW here for anything you might need. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Clarence Cosey
    The service was great, and my car's service started within a reasonable timeframe. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Lakisha Hill
    The service is outstanding and I really appreciate the service rep taking the time to educate me on certain features on my Volkswagen | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Latori Thomas
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Helen Moten
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Michael Davis
    I had my regular maintenance completed and the service was great. Kudos to Jennifer and Drew!! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Maryjane
    I appreciate the level of expertise alongside excellent customer service that I experienced at Gossett South. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Tia Roberts
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Mannette Blackwell
    Fast and efficient | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Joshua Niswonger
    Jennifer always takes good care of us! She is very helpful providing useful information. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Andrea McElroy
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Sabrina Cathey
    Appericate the service ?????? | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ tanya miller
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Ss Vo
    kind and quick | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Aldemetrise Thomas
    Excellent service | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Gwendolyn Cato
    Very disappointed with the service | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Samara Shofner
    Service was horrible, I came in in December to get my car checked up on before my annual trip to Florida. I wanted to make sure that everything was safe for me and my family to drive the day after I spent over $1500 at Volkswagen getting my car fixed. My engine light popped on. I immediately called your store and spoke to a woman who | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ stephanie boone-owens
    Little did I know that I would be leaving with deadly car conditions. I will never trust the Winchester location in Memphis, TN. Again! | Read Full Review
    6/2/2025 12:00:00 AM | Google
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