Return to complete listing of VW Service Departments

Wallace Volkswagen of Johnson City

★★★★★(8)read reviews

3101 East Oakland Ave., Johnson City, TN 37601

(423) 328-8530 Ask About Our Service Specials!

Schedule Service

Service Offers

View

SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App¹⁹Click for details
View

Get a 15% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 07.01.26 and 09.30.26.
check back often
for more service offers!

Map & Directions

Submit

Business Hours

Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: 8:00 AM - 12:00 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Logan Prater
I had a great experience with the service department, especially Tory. She and the whole department was very knowledgeable, friendly, and considerate of the problem I was having with my Passat TDI. She communicated well and consistently with me, letting me know what was going on each step of the way. She even refused to tell me somet | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Shannon Robinette
I would give less than 1 star. I have a 21 Atlas in good condition. I have always taken the vehicle to this location for oil maintenance. This time I was told that the belly pan was missing 6 screws and bolts. This material is a large piece of protective piece. If it would have fallen off, then I would have ran over it. The car was m | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Cody Mcmillian
Terrible experience with the mechanics MG car came back worse than I dropped it off | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Steven Reinke
Don’t buy here!!! Car was damaged, and was sold as new, no damage. Staff pretended they didn’t know about it, but obviously did, and did a terrible job trying to cover it up with touch up paint!! | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Hayley Boltz
I received a letter from this dealership stating they would pay me "well above market rates" for a trade in. The first offer they came back with wasnt even market price. "It took a lot of doing", and they eventually got me to the price I was looking for. BUT, there's always a catch. They tried to sell me a Crosstrek for over $40000, | Read Full Review
10/1/2025 12:00:00 AM | Cars.com
★★★★★ Jay Brahmbhatt
I flew all the way from Chicago to buy a car, but I had a terrible experience. My salesman, Dru, was rude to my mother and was not willing to work with us on the deal. Although we purchased the vehicle, I will not give them my business again. There are other dealerships that will treat you better. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Jason Schollenberger
| Read Full Review
9/2/2025 12:00:00 AM | Google
★★★★★ Steve Collins
I’ve bought many cars over the years, and this was probably the smoothest experience I’ve ever had. Natalia was awesome, we wanted a Tiguan but the JC location didn’t have one in the color we wanted, so she arranged to have one brought down from Bristol and it was there the next morning. The finance department didn’t play a bunch of | Read Full Review
8/2/2025 12:00:00 AM | Google

of 7