Return to complete listing of VW Service Departments

Wallace Volkswagen of Johnson City

★★★★★(13)read reviews

3101 East Oakland Ave., Johnson City, TN 37601

(423) 328-8530 Ask About Our Service Specials!

Schedule Service

Service Offers

View

SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App¹⁹Click for details
View

Volkswagen Tire Store Price Match Guarantee
View

Get a 10% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 10.01.26 and 12.31.26.

Map & Directions

Submit

Business Hours

Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: 8:00 AM - 12:00 PMSun: Closed

From your fingertips to our calendar

With 24/7 access from any device, Volkswagen Online Service Scheduling can help you set your next maintenance appointment in no time.

Schedule Service

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

Check for Recalls

Customer Reviews

★★★★★ Jackson Skeen
They will price gouge you here. Had an oil consumption test done by them for $600. Couple weeks later got the same oil test done in South Carolina for $200. I was told it was because my vehicle was out of warranty. Which brings me to my next point. I started having an oil leak in a 2024 Tiguan I bought from them brand new. After driv | Read Full Review
9/30/2026 12:00:00 AM | Google
★★★★★ Jan
SERIOUSLY IF YOU WANT TO LOOK SMART STOP SAYING UNALIENABLE RIGHTS IT'S IN ALIENABLE. YOUR COMMERCIAL IS ANNOYING TO THOSE OF US WHO ATTENDED ENGLISH CLASSES. | Read Full Review
7/26/2026 12:00:00 AM | Google
★★★★★ leewill1477
I was quoted a price for a repair and when I went to pick up my car the price was double. When I questioned the service rep she said she ask the part guy about the price and he said that that price was per side. If she was surprised why would I not be . I feel I should have been called and told this before having to find out when I p | Read Full Review
7/20/2026 12:00:00 AM | DealerRater
★★★★★ leewill1477
I was quoted a price for a repair and when I went to pick up my car the price was double. When I questioned the service rep she said she ask the part guy about the price and he said that that price was per side. If she was surprised why would I not be . I feel I should have been called and told this before having to find out when I p | Read Full Review
7/20/2026 12:00:00 AM | Cars.com
★★★★★ Matt Self
great sales staff, terrible support and prep for new vehicle I just purchased. I bought a 2025 ID.Buzz from Wallace May 9th, and drove it home to Asheville, NC. There was a light on indicating that there hadn't been a final inspection. Since it was a Saturday they told me there was nothing they could do, and I could take it to a d | Read Full Review
6/1/2026 12:00:00 AM | Google
★★★★★ Don't worry about it
They messaged me via text about the price drop of a vehicle. Then messaged again asking if I was still interested in the vehicle I acquired about. I replied that I was and they asked if I was interested in a test drive in it. My reply was yes but itd have to be after 6pm. They replied that that was fine and that they'd be waiting. Wh | Read Full Review
5/21/2026 12:00:00 AM | Cars.com
★★★★★ lfbrannon
My husband and I just purchased a new 2026 Subaru Crosstrek with a trade-in and this was the best experience with a dealership we ever had in our lives and we saw plenty of dealerships in the last 50 years.. Starting with the first communication which was Ms. Holly, with the meeting and paperwork with Ms. Erika and the finances docum | Read Full Review
5/10/2026 12:00:00 AM | Cars.com
★★★★★ Lucia
My husband and I just purchased a new 2026 Subaru Crosstrek with a trade-in and this was the best experience with a dealership we ever had in our lives and we saw plenty of dealerships in the last 50 years.. Starting with the first communication which was Ms. Holly, with the meeting and paperwork with Ms. Erika and the finances docum | Read Full Review
5/10/2026 12:00:00 AM | Cars.com
★★★★★ lfbrannon
My husband and I just purchased a new 2026 Subaru Crosstrek with a trade-in and this was the best experience with a dealership we ever had in our lives and we saw plenty of dealerships in the last 50 years.. Starting with the first communication which was Ms. Holly, with the meeting and paperwork with Ms. Erika and the finances docum | Read Full Review
5/10/2026 12:00:00 AM | DealerRater
★★★★★ Logan Prater
I had a great experience with the service department, especially Tory. She and the whole department was very knowledgeable, friendly, and considerate of the problem I was having with my Passat TDI. She communicated well and consistently with me, letting me know what was going on each step of the way. She even refused to tell me somet | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Shannon Robinette
I would give less than 1 star. I have a 21 Atlas in good condition. I have always taken the vehicle to this location for oil maintenance. This time I was told that the belly pan was missing 6 screws and bolts. This material is a large piece of protective piece. If it would have fallen off, then I would have ran over it. The car was m | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Cody Mcmillian
Terrible experience with the mechanics MG car came back worse than I dropped it off | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Steven Reinke
Don’t buy here!!! Car was damaged, and was sold as new, no damage. Staff pretended they didn’t know about it, but obviously did, and did a terrible job trying to cover it up with touch up paint!! | Read Full Review
11/6/2025 12:00:00 AM | Google

of 7