Save on VW Service & Repair at Your Local Dealer Near Alcoa

★★★★★ Danny & Jalen

I wanted to give a positive review for Phil in the Service dept. I won't go into great detail. I will say Phil did not need to help us with our problem. He had already done enough. By the time I came onto the scene, I was at his mercy. To my surprise, Phil kept it very professional, diligent, and understanding. I was already impresse | Read Full Review

9/6/2026 12:00:00 AM | Google

★★★★★ Brandy Tinker

Andy was easy to work with and I felt no pressure to buy or add on 100 things and he answered questions before and even after purchasing quickly | Read Full Review

9/3/2026 12:00:00 AM | Google

★★★★★ Vincent Kazuhira

Worked with Harper VW to get a new car for the first time in 13 years. I had to rebuild my credit, and they were great. I got the vehicle I wanted, the payment range I was looking for, and they treated me very well. I would highly recommend. Steve was awesome. | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ Roger Chapman

Had issues with my Volkswagen jetta while on vacation. David Jackson in the parts department found the part I needed and went above and beyond to get the part to the dealership for me to pick up. David was great to deal with and just all around good person. The service Department at Harper Volkswagen on the other hand was a totally d | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ Veronica Kirkum

The guys at Harper Volkswagen in the service department are great. Always kind and answer any questions. They take very good care of our vehicle also. | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Sarah Esslinger

I had the best experience buying my car at Harper Volkswagen with Andy! He was very knowledgeable about the cars I was looking at and made the process very easy! | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Heather Cooper

Steve Holmes and Harper Volkswagen did it again. Traded in my 2018 Passat for a 2024 Tiguan. As always Steve was super helpful through the whole process and everyone at Harper was super nice. Both times I've bought from them I've never felt pressure from anyone. Such a great experience! | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Michele George

Had a great experience with the Harper Service Department! I had my car scheduled for standard inspection, oil change and tire rotation. They were very thorough and answered any and all questions/concerns that I had. Would definitely recommend them! | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ abby kudich

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9/1/2026 12:00:00 AM | Google

★★★★★ Chaf Beastlyy865

Drea was a huge help and got us in the car we loved! | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Levi Linder

Made the whole process easy as possible amd as affordable as he could. Would bring the car back in the future without hesitation. | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Melissa King

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9/1/2026 12:00:00 AM | Google

★★★★★ Don Nase

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9/1/2026 12:00:00 AM | Google

★★★★★ Murphy

$409 seems high for a brake line flush, oil change and general check up. Also, it took two hours. Which seems long. | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Anita Neal

We were able to get in fairly quickly after making the appointment. Everyone there was friendly. They had to keep our car overnight for service. I do like the way that they send you a list of repairs to review and you can agree or decline them. However one of the services we declined and they performed it and charged us for it. Disap | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ Ed Thompson

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8/30/2026 12:00:00 AM | Google

★★★★★ William Sutphen

Team was great and repair was done quickly. | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Christine Horwege

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8/28/2026 12:00:00 AM | Google

★★★★★ Douglas Hall

Great job. | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Brenda Mitchell

Harper VW has keep my car running perfectly and the staff is very knowledgeable. They keep you informed every step of the way and provide informative videos to help you understand any issues. Everyone is professional and friendly and makes you feel well taken care of. | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Leslie

Drea is amazing! Best sales person around! Thankful for her helping us find my 16 year old her first car! | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Katelynn Thomas

Cody, the manger, is condescending and rude. He talked to us as though we werent adults who understand how cars and car maintenance works. And, according to him, it is normal for an 11 year old used VW with only 100,000 miles to stop running. We purchased a used VW for our daughter when she was 16 in hopes that it would get her thro | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Jacob Ward

Great help, they all make you feel at home! Steve is awesome | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ Angelene Lamy

? Fast, Friendly, and Hassle-Free: Harper VW Delivered the Best Car-Buying Experience I've Ever Had ? I recently purchased a 2024 VW Atlas SEL Premium R-Line on 8/17/2026 from Harper Volkswagen, and the entire experience exceeded my expectations. Before visiting the dealership, I was able to do all my research through the Harper VW | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ Blue Sandiford

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8/22/2026 12:00:00 AM | Google

★★★★★ Kieth Reed

Listened to my issues and addressed them. | Read Full Review

8/21/2026 12:00:00 AM | Google

★★★★★ Debbie Veale

Scheduled our service and they were ready for us. Austin regularly communicated updates and Shuttle service was provided both when I dropped off my car as well as for pick up. | Read Full Review

8/21/2026 12:00:00 AM | Google

★★★★★ Claude Marley

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8/21/2026 12:00:00 AM | Google

★★★★★ Kassie Dykes

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8/21/2026 12:00:00 AM | Google

★★★★★ John McEnery

Good communication and timing to get our vehicle in, serviced, and back on the road. | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Dalton Riddle

Austin has been helping me the past week. He is so genuine and honest! I've been car shopping for a bit now but because of him I will definitely be going through them moving forward | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Alejandro Villegas

Great service and good knowledge. Thanks for the help. Always an outstanding work. | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Mike Hayes

My VW Atlas was serviced yesterday at Harper VW. Great service. Communication was excellent. Sent a video of the inspection with appropriate details. Austin, the service writer, was very courteous and professional. | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Jessie Tunnell (StratoPulse)

I've always been treated right by these guys but my most recent appointment was a real cut above. My warranty had expired just days before and without me even asking, Joey got my issue taken care of free of charge and extremely quickly to boot. At a time when it's hard to recommend anyone for being honest, I can't recommend Harper en | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ paul kiefer

Great service very friendly | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Rachel Dodd

Austin is great. Attentive and thorough. | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ T Cummings

Very accommodating. Techs are professional and knowledgeable. I trust them for long term care of my vehicle which has over 200k miles. | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Jeff Strunk

John went above and beyond expectations to make sure I got the vehicle I needed. Highly recommend him and the team there. | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ Dollie Sauls

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8/18/2026 12:00:00 AM | Google

★★★★★ joann marshall

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8/18/2026 12:00:00 AM | Google

★★★★★ Regenia Ikard

It was great. All the people were very nice and I got what I needed. | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ donna sampson

John was very helpful with my purchase. Went over all the details of the vehicle with me. | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ Sara Lyn

The purchase of my Atlas Cross Sport was actually a very enjoyable experience! JT went above and beyond! Andy was excellent as well! This is my first VW purchase & I couldn't be happier with my experience! | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ Mark Stoddard

Went there today to do with a recall on my 2017 Vw Jetta they was very nice, done an all around inspection as well, had I not gone id not known what other work needs to be done will most likely go back for some of the work needed on my car as soon as I can thank you Harper Volkswagen for your help | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ Logan Glass

Drea, went above and beyond when purchasing my new 2026 Tiguan. Let's just say she was fabulous to work with, she found exactly what I was looking for and did not disappoint. The Finance team did amazing as well. I will be definitely telling others to check out Harper Volkswagen. | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ Luis Yrreaza

Excelente atención y servicio además que mantienen al cliente informado. | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ Casey Smith

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8/14/2026 12:00:00 AM | Google

★★★★★ patrick dooley

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8/14/2026 12:00:00 AM | Google

★★★★★ Katyayani Seal

Did not offer any unnecessary add ons, timely, economical and great service. | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Katrina Davis

Chris is fantastic to work with! These guys are really good at what they do! | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Mallory Van Haute

I wish I could give this place more stars, but sadly the customer service has been awful. Don't go to Bob Miller for help. He never returns calls and does not help when it comes to parts for your car. We bought a car about a month ago, very nice, but it needed a couple parts. We have not seen or heard anything about them. When we cal | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Jacob Teetzmann

Fantastic experience overall. Austin was very accommodating and provided excellent customer service from start to finish. | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ David Treece

Phil in the service department was great! The dealership performed my service and returned my car clean. | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Michael Cole

Had to have a recall service done on my 2019 VW Atlas. Service was completed in a timely manner. Loaner car was issued. No issues and staff was courteous | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ billy brooks

A good experience but took way too long to buy. | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Madi Baker

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8/11/2026 12:00:00 AM | Google

★★★★★ william sanders

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8/10/2026 12:00:00 AM | Google

★★★★★ Joan Stoerkel

This time the repair was on time and called right away with estimate | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Adam Somirs

Great service department. Extremely fast and thorough. They found a bolt that was rattling in my trunk lid that I forgot to mention. Will return. | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Ben Epperson

It is just wildly, wildly expensive. I had a headlight that needed to be replaced on my 2021 id4 and it cost over $1,600. It's bananas. I wish they could have at least charged my car while they had it for a week and a half. | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Misty Garrison

Drea was great! I called first and talked to her on the phone. By the time I got to the dealership she had a car pulled for me ready to drive. Great experience! | Read Full Review

8/7/2026 12:00:00 AM | Google

★★★★★ Gabriella Vagnini

We had a great experience with the Volkswagen service department. Everyone was friendly, professional, and took very good care of us from start to finish. They made sure everything was handled properly and kept us informed along the way. It's nice to know you have a service team you can trust. We really appreciate the excellent custo | Read Full Review

8/7/2026 12:00:00 AM | Google

★★★★★ Leo G

I recently purchased a 2025 Volkswagen Golf GTI SE from Harper's Volkswagen, and it was by far the best car-buying experience I've ever had. Since the entire deal was completed virtually, I was initially a little hesitant, but JT made the process incredibly easy and stress-free. JT went above and beyond by providing additional photos | Read Full Review

8/5/2026 12:00:00 AM | Google

★★★★★ Kat Hughes

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8/5/2026 12:00:00 AM | Google

★★★★★ Randy Fowler

Everyone was very professional and helpful with the estimate of what service they were going to preform. And very informative on how and why things needed to be repaired. I was very pleased with our experience today. | Read Full Review

8/5/2026 12:00:00 AM | Google

★★★★★ Landon Burnette

Had the misfortune of dealing with an abused, old GTI. Had the good fortune that it was a quick and easy fix. Showed up an hour early for my scheduled appointment, the service guys waltzed right out and took care of it right then and there. Five stars, no notes. | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ jesus rodriguez

The whole experience was great! Phil was awesome to work with and made sure that all of our concerns were taken care of. | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ Shahbaz Ahmed

Harpers VW is doing the best they can with a very old car with 283,000 miles. No one else could do better. I will look into their inventory for a replacement. My fault for complaining. | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ Tom Szymanowski

I drop my car for minor fixing today. All personell was very profesional, friendly and helpfull. Thank you all for taking care. | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ Jenna Borges

I originally left this dealership a 5-star review because purchasing my 2022 VW Atlas was a great experience. Unfortunately, everything after the sale completely changed my opinion. Within two days, my key fob began malfunctioning and eventually left my one-year-old daughter and I stranded when my car wouldn't start. My brakes have | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ julzz moffat

Very kind, nice waiting room area. Did not feel like I was being conned or anything- felt like they legitimately just want my car to be working to my liking- didn't need to know a lot about cars in order to understand what he was saying, very polite | Read Full Review

8/1/2026 12:00:00 AM | Google

★★★★★ Salam Habibi

Great fast service, thank you very much | Read Full Review

8/1/2026 12:00:00 AM | Google

★★★★★ Megan Howard

Dustin at Harper VW was great to work with - very patient in explaining features, showing me multiple vehicles and trim lines to make sure I got the features I wanted and needed, and went the extra mile to find the “unicorn” color combination and seating arrangement I wanted in the Atlas. | Read Full Review

8/1/2026 12:00:00 AM | Google

★★★★★ David Reid

Harper Service did a great job repairing my 2015 Beetle. Joey in the service department could not have been a nicer person. This dealer is extremely honest and I trust them with my car and to be fair. | Read Full Review

8/1/2026 12:00:00 AM | Google

★★★★★ Danielle Joseph

Very professional, excellent service. Super friendly and communicative. | Read Full Review

8/1/2026 12:00:00 AM | Google

★★★★★ alfredo medrano

Excellent service, fast, clear and clean! Thank you Phillip! | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Ylissa Amaya

Loved the service! Thank you | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ David Metcalf

I had excellent service visit today. | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Daniela Corbetta

My ID.4 was not able to receive the OTA upgrade. I took it to Harper VW to get it fixed. Within minutes of getting my car back, the OTA upgrade took place. Phillip at Harper VW was the contact person. He was very professional, explained everything, and made sure everything else in the car was working fine. | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Oran Sands

They squeezed me in when I had a failure on the interstate. Got me going and back on the road. | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Megan DeVaney

I've left a review before but I want to edit to refresh my opinion and experience at Harper Volkswagen. Mr. Dustin was the one who helped me out getting my first car there almost two years ago. Having no clue on how the car buying process worked, it was a tremendous help and nice of him to keep in contact and give me pointers on thin | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Stacy Hoag

Harper Volkswagen provided an exceptional experience for my husband and me, thanks to Drea. Initially, we visited to test drive a vehicle to gather information for future purchase, but we left with a new car instead. Drea made the entire experience memorable. Her warm personality and witty banter were evident, and it was clear that s | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Betty Westmorland

Steve, our salesman, was excellent. He allowed me to tell him what I was looking for, then gave me several options to choose from. He was attentive to my needs, knew the vehicle very well and explained everything about it in a way I could understand. Can't say enough about him and how comfortable I felt with this buying experience. E | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Selena Angles

If you own a VW and want the best customer service in the Knoxville and surrounding area, then call Austin in the service department at Harper VW. He is the sweetest, most professional, friendliest, and the most handsome young man to work with! He is hands down the best service guy I have ever worked with. He will take the best care | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Darby Nichols

Austin was great, I had a 0740 appointment and he was on point, and kept me updated. Down to earth guy, I appreciate authentic interaction now a days and he is a great example. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Heather Sharp

We had a great experience with Tim and Bobby when purchasing our Atlas Cross Sport. Harper sales was A+. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Karen Lacey

Great car buying experience! Sales and financing staff were knowledgeable, professional, and low pressure. Drea was a delight to work with and helped me feel very comfortable with new vehicle. I received a fair trade-in and excellent financing. I would 100% work with Harper VW again. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Richard Hulsey

I am glad that the failed water pump was discovered during my 100,000 mile service but the cost to repair it was exorbitant at $3,400. That is the reason for only 3 stars on the rating. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ David Anderson

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7/27/2026 12:00:00 AM | Google

★★★★★ Mark Carder

Great service and communication every time. | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Brian

Robert @ Harper Volkswagen was fantastic. He worked hard to put together a deal and made sure the process was quick and easy. I highly recommend Robert & Harper VW. | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Larry Harber

I had a recall, fast turn around on the recall they did.. took care of the issue, happy Joey took care of me through the process! | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Michael Bacon

Joey and Harpers performed brilliantly, always first class service. | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Marshall Conner

Great friendly service. | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Shahbaz Ahmed

I don't know what's going on. Was told car would be drivable after repairs. Not so. It's worse than how it was when brought in. Bad luck! | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Janice Cloud

Great | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ Dave Tom

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7/23/2026 12:00:00 AM | Google

★★★★★ Jenna Borges

We had an amazing experience working with Seth at Harper Volkswagen! From the moment we walked in, he was friendly, knowledgeable, hilarious, and never made us feel pressured. He has a great sense of humor that made the entire car buying experience enjoyable instead of stressful. He took the time to answer all of our questions, list | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ John Raulston

Phillip did a great job of making sure all needed maintenance was completed. Had not driven this car for a long time so there was a lot to catch up on. | Read Full Review

7/23/2026 12:00:00 AM | Google

★★★★★ Kyler White

Steve hooked me up! Love my new Jetta. Great costumer service, energy, and honesty. 10/10 | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ J Grissom

Buying my car at Harper Volkswagen was a fantastic experience. JT took great care of me and made the experience fun and feel very personalized. I truly enjoyed every team member I interacted with at this dealership. I will definitely be back and refer them to others. My son loves his new college vehicle. | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Amy Gibbs

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7/21/2026 12:00:00 AM | Google

★★★★★ Calvin Whitaker

Austin did an awesome job of communicating regarding the repair. Everything went flawlessly. | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Leigh Riese

Austin and the team at Harper did a great job. They had excellent communication and took care of our car need in a very timely manner. They were also just really kind. | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Bill Chambers

Had an issue that required my car to be towed in the team received the vehicle made repairs and did an outstanding job with it all. | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Frank Kistulinec

The staff explained everything about the problems I was having. They tested the car to make sure it was all good. Kind and courteous | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Anna Lewis

Super quick and easy service! They had my car done within the day! Great people in the service department and were super nice and helpful?? | Read Full Review

7/21/2026 12:00:00 AM | Google

★★★★★ Dustin White

Quick oil change. | Read Full Review

7/20/2026 12:00:00 AM | Google

★★★★★ Chris Conciatu

Wasn't expecting A/C to go out during the hottest time of the year! Service got me in fast and the problem was handled and I went on my way to enjoy the heat in comfort. | Read Full Review

7/18/2026 12:00:00 AM | Google

★★★★★ Carin Hill

We drove four hours to purchase a used vehicle from JT at Harper Volkswagen. We had found the car online and Before we ever drove there he had sent us a detailed video and as much detail as possible. We had worked out pricing and details before arrival and there were no surprises. He was very honest about the issues he found with the | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Antoinette Claveau

Austin was very good, very professional and kept you posted On all details of the work on your car, I will take my car back there. No question they are very good at what they do. | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Tammy Casey

No one likes when their car needs service, but it is a part of life if you own a car. Go see the service team at Harper VW on Kingston Pike, they were professional and efficient. Phillip sent me updates throughout the day and sent a driver to pick me up at my office when it was finished. A top notch service team!! | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Connie Inman

Phillip was very professional and they washed my car. Thanks connie | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Michael T.

Had some unexpected check engine lights greet me at start up yesterday. Kudos to Charles Bishop the Service Manager for recommending VW roadside assistance to bring my car to the shop. Phillip got my car in quickly for service. Unfortunately only a passive code remained in the system. They didn't find what caused the problem, not the | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Slappy Sammy

Fast and reliable. Very good communication throughout the whole process. Very smooth process all around. Austin in service went above and beyond answering every question I had. | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Gene Beasley

I cannot say enough to express how grateful I am to the personnel in the service department at Harper VW for the way that they helped in a time of need. I was in the Knoxville area for a brief period of time when my son who lived in the area passed. I needed to get his car serviced and inspected so that I could drive it home to eas | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Justina Ramirez

Austin was great and easy to work with! | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Karns High Football Booster Club

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7/15/2026 12:00:00 AM | Google

★★★★★ Tommy Fryar

They did the requested work without any problems | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Cole Glessner

Drea was great, sales experience was friendly and efficient. Would highly recommend. Everyone at Harper Volkswagen was great to work with! | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ LePhan Le

I am usually the most skeptic of anyone when it comes to purchasing an automobile. Having been raised around mechanics and garages since I could crawl, I'm no stranger to fixing up cars. However, an incident occurred and I needed to get into a car within 3 days. Given my current lifestyle, I had no time to do my usual marketplace di | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ LePhan L

I've been in and out of countless garages and service centers for two decades; Harper VW was the best experience that I've ever had. Easily the gold standard of getting it done, on time, and with full transparency. Bravo to Austin and the crew. | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ Katlyn Bogle

Went in for a recall and Austin was very helpful. He explained everything clearly and got me on my way faster than I was expecting. Thank you! | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ sharon flemmings

So far its been good | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Marsha Butler

Perfect experience..very fast turnaround on the repairs. | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Liondog

2019 Atlas SELP - AC not working. Dropped off car (got loaner) for a weekend fix and repair. Tech sent video of faults/needed repairs for review. AC was fixed and 7 year old battery was replaced at my request and approval. The appointment and check in process is excellent and the technical information provided during the proce | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Linda Martin (Barbie)

This was my first service experience at Harper Volkswagen, and I was thoroughly impressed. Philip was my service advisor, and he was very pleasant, caring, and knowledgeable. He clearly explained everything my 2021 Volkswagen Atlas Cross Sport needed and made the entire process easy and comfortable. The necessary work was completed, | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Mandy Merrifield

Easy to schedule. Friendly. Service was completed in under the estimated time I was given. | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Bo Williams

Just a good experience overall. Work began promptly on my Tiguan and emails and videos kept me in the loop with the progress. | Read Full Review

7/12/2026 12:00:00 AM | Google

★★★★★ Kathryn Knoll

Very prompt. Great recommendations without unnecessary add ons. Phil was the best! | Read Full Review

7/12/2026 12:00:00 AM | Google

★★★★★ Michael Thomas

Our experience with Harper Volkswagen has overall been very poor. If asked, I would tell friends and family to avoid this dealership. We purchased a 2015 Tiguan about two years ago, and since then have had nothing but headaches with the vehicle. The sales team claimed that the vehicle was in good running condition with no apparent is | Read Full Review

7/12/2026 12:00:00 AM | Google

★★★★★ Tricia Bohanan

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7/10/2026 12:00:00 AM | Google

★★★★★ Brittany Freeman

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7/10/2026 12:00:00 AM | Google

★★★★★ Katie Brown

Harper VW sent a video and detailed report of needed repairs, only hours after we dropped the car off. The team texted details of the timeline for the repair. Pickup was easy and friendly. Always a great experience with our VWs there and so appreciative! | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ Kevin Przewrocki

Phil Collins did a great job keeping us informed on the status of our vehicle in for an oil change & tire rotation. The technician even texted a video of his maintenance. Very cool use of technology. I was really pleased with Harper VW Service department. | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ Pam Perry

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7/9/2026 12:00:00 AM | Google

★★★★★ Amy Gurtis

Great customer service. They got my car in quickly and fixed. I really appreciate Phil and the staff . | Read Full Review

7/8/2026 12:00:00 AM | Google

★★★★★ Daniel Potts

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7/8/2026 12:00:00 AM | Google

★★★★★ Regina Velasco

Great experience as always, Joey was friendly and helpful and made everything seamless and easy . We've been using Harper VW service for almost 14 years and every experience has been positive. | Read Full Review

7/7/2026 12:00:00 AM | Google

★★★★★ Judy Pridmore

Harper'sVW Service Dept. serviced my car did a great job, The staff is always friendly and service has always been great | Read Full Review

7/6/2026 12:00:00 AM | Google

★★★★★ Judithe Prince

My service at Harper was wonderful and the service to help me couldn't have been better! | Read Full Review

7/6/2026 12:00:00 AM | Google

★★★★★ Jason Mikles

Great service department | Read Full Review

7/6/2026 12:00:00 AM | Google

★★★★★ Lisa Dirl

Love Volkswagen ? Great Service every time ? | Read Full Review

7/6/2026 12:00:00 AM | Google

★★★★★ Greg Sgroi

I wasn't planning to leave a review because my initial experience was okay but after I had my car inspected by another dealer I was furious. I bought a Subaru Crosstrek used back in March. I took my car to get its first oil change after owning the car for 2 months and Subaru found 8 items needing immediate action. All of the items we | Read Full Review

7/6/2026 12:00:00 AM | Google

★★★★★ Stephan Yancey

Customer Service was great!!!!!!!!!! Keep up the amazing work!!!! Joey and staff, thanks again for the great customer service!!!!!!!!! | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ K G

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7/3/2026 12:00:00 AM | Google

★★★★★ Ashley K

I travelled down to TN from IL with my three daughters when the worst of my fears occurred and I experienced car issues. A severe oil leak to be exact. The folks down here were nothing short of professional, courteous and understanding. I was alone, and unfamiliar with the area or what was happening with my vehicle. They assured me t | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Jordan Martinez

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7/3/2026 12:00:00 AM | Google

★★★★★ Barb Green

We dropped off our VW Passat to have our service done. Joey is our svc rep and is very friendly, personable and professional and always explains everything that is needed and what the costs are. | Read Full Review

7/2/2026 12:00:00 AM | Google

★★★★★ Becky Ratledge

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7/2/2026 12:00:00 AM | Google

★★★★★ Tom Montgomery

I went to Harper Volkswagen yesterday and ran into some serious issues. Being honest, I did not handle the situation to the best of my ability and was “out of line” with my behavior. They would have been more than within their right to give me my car back and sent me out the door, but instead, I met with the GM, Cody, and a member | Read Full Review

7/1/2026 12:00:00 AM | Google

★★★★★ Michele Anderson

I had a great experience at Harper VW. Drea, our sales associate went above and beyond to deliver the exact car we wanted. The finance team worked hard to get me the value for my trade and a great interest rate. I will go back to purchase another vehicle at Harper and recommend their services to anyone. | Read Full Review

7/1/2026 12:00:00 AM | Google

★★★★★ Robert Massey

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7/1/2026 12:00:00 AM | Google

★★★★★ Billy Tabor

For sure, the service department will help you with all your options! | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ Kristopher “TopherTheeSag”

I bought my car from Harper Volkswagen some years ago and have had to have some critical maintenance done occasionally besides the regular maintenance. Every time I've felt taken care of by the staff in the service center and they've always helped me figure out payment options to help fit into my budget. Today was no exception Austin | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ John Slater

Worked with Steve Holmes to purchase a new Golf R. Steve was helpful and patient as we went through several days of discernment and decision. Andy Maxey was also very helpful with relevant facts rather than emotional sales excess. The result is that we got the car we wanted at a fair price with no sales pressure. To top it off, H | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ Mark Elam

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6/26/2026 12:00:00 AM | Google

★★★★★ Brian Beeler

Had my car serviced at Harper VW today. Very professional and fast experience. Would recommend. | Read Full Review

6/25/2026 12:00:00 AM | Google

★★★★★ Zachary Duncan

Smoothest Car buying I have ever dealt with. Extremely laid back but also very proficient.Everyone also worked together as a team to get my Car processed, explianed, and on my way!!! Seth was the best sales guy I've ever dealt with!!! | Read Full Review

6/25/2026 12:00:00 AM | Google

★★★★★ Ian

My daughters 2024 Tiguan broke down in Southeast Ky, we do not have a VW dealer anywhere close so we put it on a rollback and sent it to Harper VW on Kingston Pike. I called the service dept and spoke to Joey, told him the car was there due to a bad oil leak and he told me they were booked for another 2 weeks but they would try to ge | Read Full Review

6/25/2026 12:00:00 AM | Google

★★★★★ Janice Castle

My daughter bought a used Cadillac there and has already had to Spend $2500 on the transmission before she even has received the permanent tag! Also the brakes started going all the way to the floor in the first week because of lack of brake fluid!! So much for their point inspections… | Read Full Review

6/25/2026 12:00:00 AM | Google

★★★★★ Brian Ellis

Was on vacation with less than 48 hours from having to return home, hundreds of miles away. The “low coolant light” came on and I confirmed the vehicle was very low on coolant. Service department was solidly booked out but they made time same day to thoroughly inspect for leaks and cracks. Parts were on back order (out of their con | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Sharon B.

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6/24/2026 12:00:00 AM | Google

★★★★★ Ann Scandlyn

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6/24/2026 12:00:00 AM | Google

★★★★★ Justin

Airbag recall FINAL EDIT: STILL WOULD NOT RECOMMEND!! Poor service! Going to have to edit my original review. Scheduled recall for my other airbag online and when i got there, they just didn't have any of the parts available to do the recall. At no point was i notified by phone, email, or text that they didn't have the parts necess | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Amy

They were amazing. I came to them from another dealership that sold me a car that the key fob didn't work with. They got my key fob, programmed it, and informed me every step of the way. Even when they did a shift change they came in to inform me and let me know who will be helping me. | Read Full Review

6/23/2026 12:00:00 AM | Google

★★★★★ Diane Derosier

Had an apt was taken care of on time with a smile | Read Full Review

6/23/2026 12:00:00 AM | Google

★★★★★ Vince Jones

Thank you to Harper Volkswagen for a great car buying experience. Seth, Trever and Andy treated us with care and respect during our entire visit and we drove away pleased with the whole process and most especially with the car we ended up purchasing. I would recommend Harper VW to anyone in the market to purchase a vehicle. | Read Full Review

6/23/2026 12:00:00 AM | Google

★★★★★ Lou Schumacher

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6/23/2026 12:00:00 AM | Google

★★★★★ Penny Taylor

Always great service at Harper! | Read Full Review

6/22/2026 12:00:00 AM | Google

★★★★★ Sherry Franklin

Great customer service! Timely and got the job done even before it was supposed to be ! Our service rep was Phil was great to keep us informed! As always great Job Harper VW! | Read Full Review

6/22/2026 12:00:00 AM | Google

★★★★★ Armando Maciel

If you're looking for honest service, great communication, and a hassle-free car buying experience, I highly recommend this dealership. I couldn't be happier with my vehicle and will definitely return for future purchases. Ask for Dustin great guy | Read Full Review

6/22/2026 12:00:00 AM | Google

★★★★★ Melissa Corum

Excellent service!! Great experience!! | Read Full Review

6/22/2026 12:00:00 AM | Google

★★★★★ Mary Ingleright

I bought a new key fob for my Volkswagen Passat and had it programmed today. everyone there is amazing especially Chris in the service department. I'll definitely be back | Read Full Review

6/20/2026 12:00:00 AM | Google

★★★★★ Steven Pogue

Fantastic experience with them. I had a damaged lock nut and couldn't get it off. They took all 4 lock nuts off for me and did some warranty work that I didn't even know about. The estimate was higher than what the actual cost was for the work. They also stayed in contact with me throughout the diagnostic and repair process. | Read Full Review

6/19/2026 12:00:00 AM | Google

★★★★★ Pat Humphrey

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6/18/2026 12:00:00 AM | Google

★★★★★ suzanne lindsey

Dustin and Andy were fantastic. I bought a 2026 tiguan and they had multiple options available for us. This is the 2nd vehicle that I have bought from Dustin. Our family are VW fans. This is our 7th VW over the years. Highly recommend Harper Volkswagen Knoxville. | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Jenny Shelton

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6/16/2026 12:00:00 AM | Google

★★★★★ Bryan Maner

I bought my 24 Atlas brand new from Harper VW. The purchasing process was great and the interaction from staff with my kids was very welcoming and friendly. Since purchasing, interaction with the service department has always been great. I’ve had a few issues where I made appointments, but each time they were able to get me in quickl | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ David Thomas

Phil did an excellent write up advising my tech, Paul, the issue with my car. He went to the problem and solution immediately | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Steven Reinke

DO NOT TRUST THIS AUTO GROUP!!! Damaged my vehicle while in for service!! Instead of fixing, or replacing the parts, they swapped them out for used parts off of an employees personal vehicle!! | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ CR SY

Joey was very informative of what was going to transpire and what was done. He was very knowledgeable and personable. Overall I had a great experience. Thank you! | Read Full Review

6/12/2026 12:00:00 AM | Google

★★★★★ Pete wooten

Emergency work on a road trip. Was quick an the process was seamless. | Read Full Review

6/12/2026 12:00:00 AM | Google

★★★★★ Renata Krumm

The work is always professionally handled and completed in a timely fashion. Additionally, the crew is polite, kind, and knowledgeable. | Read Full Review

6/12/2026 12:00:00 AM | Google

★★★★★ Donna Daniels

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6/10/2026 12:00:00 AM | Google

★★★★★ Jeff Shur

The service team sent us a video of the warranty repairs and other maintenance work. Minor repairs btw but covered under warranty. First time I’ve ever gotten something like this. Love it. Why I buy VW and will going forward. Great sales staff and awesome maintenance team. | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ GJ R

Great dealership with the nicest people! Would highly recommend Dustin for sales or Joey in service. | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ Danielle Cooper

Phillip is such a great source of helpful information. He was polite and pleasant. Even had my VW ready to go with air blasting on a very hot day! I would recommend seeing him for your VW needs at Harper! | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ Wayne Smith

Airbag light came on, did some research and I found a code that confirmed I might have a bad Steering Clock Spring. Did a little research and reached out to Harper Volkswagen in Knoxville. They confirmed the issue was the steering clock spring. We agreed to leave the car there over the weekend while they ordered the part…went back on | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ Chris Vercautren

well done ! | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ Alyssa Trama

I have been to Harper before and decided to start servicing my Vehicle somewhere else. I ended up letting HVW do a DSG service. Great experience and decided to give them a 2nd chance at oil changes. That was a bad idea. I paid $160+ to wait 3 hours for an oil change. My appointment was for 1:20 and my car wasn't ready until 4:20. I t | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ Kristiana Orem

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6/8/2026 12:00:00 AM | Google

★★★★★ Gregory Hagopian

Someone went on vacation and my car got forgotten. It was found and work done. When I picked it up it had a balance problem, new tires, steering wheel vibrating all over the interstate. Not what I have come to expect from Harper service. The people are very good to work with, always polite and helpful. The car is going in for a | Read Full Review

6/8/2026 12:00:00 AM | Google

★★★★★ Chris Roberts

Great service...great people...prices are not for the faint of heart but you get what you pay for! We are very happy with our Volkswagen and Harper's VW Service Center! | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ Kayla Walton

I was in a really bad situation from a horrible experience from another car lot, and when I went in and explained to Bob my situation, he was very attentive, empathetic, compassionate, and above all else - NOT PUSHY. Not one time at Harper did I feel pressured into anything, and that’s a far cry from my experience elsewhere. He laid | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ Rebecca Chase

Fast, efficient, friendly. Great experience. | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ Nancy Simpson

Good communication, timely, and smiles! | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ Shaun Ramani

Austin in the service department went above and beyond to help me, even during the late hours. Excellent customer service and I truly appreciated the extra effort. | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Kim Luttrell

We love the service department at Harper VW. Five stars every single time. | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Robin Osborn

Joey did a great job on my car inspection and oil change today. I really like the video that tells me all the things that he looked at and did today. Very informative. | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Jeff Fancher

everything was done conscientiously and professionally | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Brandon

If you’re trying to get a refund or cancel a warranty from these people you better make sure you call every week, if not multiple times a week, to check on it… I called 3 or 4 times over the course of 8 weeks to check on a refund only to find out after 8 weeks they never even filed the cancellation… This was supposed to be cancelled | Read Full Review

6/2/2026 12:00:00 AM | Google

★★★★★ Jennifer Holbert

We really enjoyed working with Drea! She assisted us with the purchase of our dream car! | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Dawn Loveless

I went in with a price and Dustin didn’t try to upsell me, so hitch was perfect! He was a delight to work with. It was the fastest process for buying a car I have ever had! I’m extremely happy! | Read Full Review

6/1/2026 12:00:00 AM | Google

★★★★★ Darlene Ewing

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5/30/2026 12:00:00 AM | Google

★★★★★ Kathy & Jose Cruz

Chris provised us with an Excellent service for our 2013 TDI. In and out on a timely manner , professional and courteous | Read Full Review

5/30/2026 12:00:00 AM | Google

★★★★★ Keshia Goins

Austin was phenomenal & very nice at drop off. I left my car overnight & got a rental so they could complete the recall. I was ONLY dropping it off for the recall NOTHING else. Austin ask at drop off and I told him recall only. Next day I received a video from the tech saying the recall fix was complete & he noticed I was close to ne | Read Full Review

5/30/2026 12:00:00 AM | Google

★★★★★ Jennifer Wackerhagen

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5/29/2026 12:00:00 AM | Google

★★★★★ John West

i would not have bought the car had it not been for salesman Steve Holmes.. I was walking due to the VERY disappointing trade off situation for my car in the service department MR Holmes was Courteous , not pushy , and an overall class act person . I felt he showed me lots of options .. The “ closer “ manager seems to be a good p | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Jeff Dabbelt

Austin was thorough and professional and made the service experience a pleasant one. John was an excellent shuttle driver as well. | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Darryl Dexter

Great people to do business with. | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Ashley Sellars

Had a pleasant experience with Harper this week! I called for service after my brakes were making a noise and ended up having a recall. Thank you Phil and Harper for taking care of my Taos. | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ 7charlyn1

Steve H was extremely friendly and helpful and they worked with me to get the right payment. | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Cindy Martinez

Everyone in the service department was super helpful! My car broke down while driving through Tennessee and had it towed to Harper VW the following morning. Despite being busy the team took in my car and helped to resolve the issues with my car within a reasonable timeframe given memorial day weekend. Would highly recommend. | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Alicia Marie Hughey

Steve was a professional and made me and my family feel comfortable and very welcome during our visit and purchasing process! | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Allison Jones

Steve with Harper Volkswagen was awesome. He was so nice, knowledgeable and easy to work with. We love our Atlas. Go to Harper and ask for Steve! | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Linda Johnson

Bit of a wait but everything was completed. Austin was great at keeping us informed ?? | Read Full Review

5/27/2026 12:00:00 AM | Google

★★★★★ Celia Williams

Steve made this buying experience the best I've ever experienced. Highly recommend him as your sales representative. | Read Full Review

5/27/2026 12:00:00 AM | Google

★★★★★ Seamus McNally

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5/26/2026 12:00:00 AM | Google

★★★★★ Brad Buhrow

This is my first experience with Harper Volkswagen and it was exceptional. Austin my service rep was very informative and helpful. He did a great job. I will continue bringing our Jetta to them for service. | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ MrBannanaMan

Dropped my car off to go through warranty on some issues I had. Was told there would be zero up front cost then I came to pick it up and they wouldn’t release it to me without payment. | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Alyson Hill

Great Service as always | Read Full Review

5/22/2026 12:00:00 AM | Google

★★★★★ Rebekah Owens

Steve was amazing! This was the second car I purchased from him and the 3rd I’ve bought from Harper. I’m a loyal customer and appreciate Steve and all his help! Highly recommend going to see him to get you a VW! | Read Full Review

5/22/2026 12:00:00 AM | Google

★★★★★ Steven Goodrich

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5/22/2026 12:00:00 AM | Google

★★★★★ David Priester

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5/22/2026 12:00:00 AM | Google

★★★★★ Arthur

Super friendly, fast, solved all issues and addressed all my concerns. The loaner was great - kept it for 3 days while my car was being serviced. | Read Full Review

5/21/2026 12:00:00 AM | Google

★★★★★ Liliana Hernandez

Hello everyone, I hope you have an excellent week. My name is Liliana Hernández, and I recently moved to Tennessee from Texas. I want to take a moment to sincerely thank the Volkswagen Knoxville team, especially Chris, for the excellent service I received. Before arriving here, I took my SUV to Volkswagen Brownsville, Texas, becaus | Read Full Review

5/21/2026 12:00:00 AM | Google

★★★★★ Monique Highlander

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5/21/2026 12:00:00 AM | Google

★★★★★ Nancy Carlisle

Great staff, great service! | Read Full Review

5/21/2026 12:00:00 AM | Google

★★★★★ Josh Davis

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5/21/2026 12:00:00 AM | Google

★★★★★ suzy boyd

Harper VW is the best! Service department is top notch, the staff are incredibly helpful and courteous. Thank you. | Read Full Review

5/21/2026 12:00:00 AM | Google

★★★★★ Hope Saelee

I went into this dealership alone to purchase a vehicle and unfortunately experienced what I feel were incredibly deceptive, high-pressure finance tactics. They took advantage of the fact that I was inexperienced in buying a vehicle by quietly packing my contract with over $10,000 in unnecessary additions, including stacking TWO diff | Read Full Review

5/21/2026 12:00:00 AM | Google

★★★★★ Dorothy Lee

They were very professional and helpful. I love going to Harper Volkswagon for all of my vehicles needs. I have a 24 atlas. Absolutely love it!! | Read Full Review

5/19/2026 12:00:00 AM | Google

★★★★★ Chris Seagraves

Steve was amazing. I told him exactly what I was looking for and that's exactly what he showed me. No pressure. Always answered my questions. Great guy with a great attitude. | Read Full Review

5/19/2026 12:00:00 AM | Google

★★★★★ Scott Bruce

Excellent service group at reasonable price. Consistently looking for the most inexpensive and permanent resolutions to problems. | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ Olivia Scott

Dustin made my experience easy and enjoyable. He worked his magic and made it happen for me. Would recommend Dustin’s service any day! | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ William Shrum

I had an issue, and the VW app showed a service bulletin, which I didn't receive notice of until the issue happened, then found out it was a recall. The service department did a great job fixing the vehicle, but VW can do better at notifying owners of the issues. Service was great. | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ Diondre Wolfe

Do not let your family members go alone here without informing them of the deceptive practices that this car dealership will employ in their best efforts to squeeze every penny they can out of them. My wife went here alone and they took advantage of the fact she is young and inexperienced in buying a vehicle. They added over $10,000 | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ jordan frampton

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5/15/2026 12:00:00 AM | Google

★★★★★ Cheryl Hutson

I just had my 20,000 service. Everything was done excellently. Love Harper Volkwagen. Chris is always great to work with and has my car ready when promised. | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Loy Miller

An addendum to my post….HARPER VW is absolutely the most Customer Centric dealership I have ever had the pleasure to visit. Each time I submit a review the high standards are already set. The service and care provided by Harper VW and their Staff was Perfect, Professional and thorough. Joey, Harper Service Representative, took the | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Brandon Gaylor

Very easy car buying experience. Not pushy like most car salespeople. We came looking at a different car and it wasn’t for us. She suggested another car and it ended up being the perfect one for us. Highly recommend! | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ Susan Weeks

I had an appointment for a check engine light today and found out that there was a recall that I hadn’t even gotten a notice about yet. Car fixed I love my Volkswagen Tiguan turbo. Harper is a great group. I highly recommend them. | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Rob Wright

If you want a great car buying experience see Dustin and all the awesome people at Harper Volkswagen. Definitely earned our future business, thanks guys! | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ drdanmoore

Chris in Hsrper service was very personable. He did a complete check of car and took time to explain results. Would recomend Harper's to anyone. | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Foy Elkins

Phillip did good got us in quick and finished on time. Got my wife dropped off for her appointment and picked up promptly. But today I put almost a gallon of window wash in my wife's car she always complains that it doesn't get filled up. | Read Full Review

5/13/2026 12:00:00 AM | Google

★★★★★ Jessica Savarese

Sales is great at Harper. Service department is ok. Expect to wait to even talk to someone when you drop your vehicle off. Hoping the techs are good but so far I have only had oil changes on my new jetta, daughter’s jetta is a whole different review. | Read Full Review

5/12/2026 12:00:00 AM | Google

★★★★★ Kylie Orvos

Amazing service! Austin was so helpful!! | Read Full Review

5/10/2026 12:00:00 AM | Google

★★★★★ Don Howard

Great service, as usual. Chris was excellent today and Gavin helped me so much earlier in the week. | Read Full Review

5/9/2026 12:00:00 AM | Google

★★★★★ Chris Jones

Very satisfied with the service we received | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ The Tarnished Apple

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5/8/2026 12:00:00 AM | Google

★★★★★ Isaiah Vasquez

Very quick and simple, and nice employees | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ Kathy Stinnett

Had my bug serviced again today. Austin was amazing to work with and he communicated regularly with me. He checked to see if I had extended warranty to help me save some money. Very satisfied with everything Brandon did when he did the service. A very pleasant experience working with Austin and Brandon. I highly recommend them and w | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ Jeanne Ferguson

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5/7/2026 12:00:00 AM | Google

★★★★★ Isaac Gross

The service team at Harper were very helpful and very professional. I would highly recommend Harper Volkswagen. | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Keeley-Shaye Goff

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5/6/2026 12:00:00 AM | Google

★★★★★ Cameron Trainer

Steve and Andy were great and very helpful | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Vanessa H. Wood (Green Acres Meets Paris)

Joey and the service department at Harper VW were amazing, as usual. I scheduled my maintenance check online, which was super easy and convenient. Upon arrival for my appointment, they quickly and efficiently got my vehicle checked in and had a driver ready to take me to work. Then once the service was complete, Joey communicated wit | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Megan Turner

Wonderful experience! Our salesman Tim has been checking on me periodically for over a year while I built up my credit and when it was time to get my 2025 Atlas Cross sport R line I knew exactly who to call! | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Hudson Cruise

Harper VW service was an A+ experience beginning to end. From dropping the car off to picking it up, the communication was unbeatable. Have a question? Just text them. Quick responses as they fixed my vehicle. Phil was so helpful in getting everything done. | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ lamees zakout

Thanks to Phil for the best customer service | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Melinda Gonzalez

Very fast and efficient. My service advisor, Austin, was super nice and kept me updated while I waited for my vehicle. I will definitely take my vehicle back to this dealership. | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Edgar Morao

Excelente | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ Mike Blurton

Very happy with my 2026 tiguan. Seth White did a fantastic job on the whole process. He listened to what my needs were, and made the deal happen quickly | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ Tony Edwards

Great Team there! they stayed in contact with me during my process of purchasing a vehicle out of state and made me feel comfortable the entire time. | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ Ron Keeton

Phillip at Harper Volkswagen is great to work with! Very professional and prompt with responses about the status of your vehicle. | Read Full Review

5/2/2026 12:00:00 AM | Google

★★★★★ ION ONIU

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4/30/2026 12:00:00 AM | Google

★★★★★ Cameron Trosper

We've had our 2018 Atlas serviced at Harper Volkswagen since we bought it. Even though the Harper dealership is an hour and a half away from us, we choose to bring the car here because of their top-notch customer service. Shoutout to Austin and Chris in the service department, who do a great job accommodating us when we're in town f | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Brian Williams

This was my first time owning a VW and going to this dealership for service. Great friendly environment and clean atmosphere. Had 2 small children with me and they had a child’s play area that helped. With anything that happens they will take care of you. | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Pat Trent

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4/30/2026 12:00:00 AM | Google

★★★★★ K Williams

Austin took care of us when we had a sudden blow out of our blue def line. Provided us with much needed loaner and kept us abreast of progress. He worked with their great diesel mechanic to get us back on the road again. Even saved us a couple of hundred dollars from the original estimate! Great work. Highly recommend. | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Jyme Heimann

All questions answered and informative. Very professional and understanding. Respectful at all times. | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Tori Moolupuri

The VW team was amazing. Phil especially was very helpful! | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Stephanie Estes

The maintenance on my 2019 Jetta was very efficient! Phillip was my service department representative. He arranged for a loaner car, which allowed me to return to work while the car was being maintained. He made sure I was well-informed of each step, too. Phiil demonstrated excellent customer service values prior, during, and after t | Read Full Review

4/28/2026 12:00:00 AM | Google

★★★★★ Sherry Williams

My three vehicles are always well maintained by Harper's VW. Harper's personnel, especially Phillip Collins, are professional with excellent communication throughout the whole process. I always feel well taken care of. I highly recommend Harper's! | Read Full Review

4/28/2026 12:00:00 AM | Google

★★★★★ Simon Hinks

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4/28/2026 12:00:00 AM | Google

★★★★★ Felipe Delphuego

My wife and I had the pleasure working with Dustin to pick up our new Atlas from Harper VW. We felt very taken care of in the buying process start to finish. Pricing was very fair, and the staff is incredibly patient in answering questions and going over the vehicle with you. We couldn’t be happier with our purchase! | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ Dar Srd

Always good service. Employees are always courteous. Austin was super nice, which was great. My shuttle was not ready but Austin made sure that was taken care of. The shuttle driver was courteous and friendly. The car was done sooner than expected. Overall, great service! | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ Crystal Coatney

Great people to work with!! | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ Ben Ayala

Service was great and was quick when I waited. | Read Full Review

4/23/2026 12:00:00 AM | Google

★★★★★ Thomas Adams

Arrived without an appointment for Service Notification Lights. Service Team (Joey) was extremely helpful and even though they were booked up for the day He found room for me in the Service Bay. Very professional and friendly and had me in and out in short order. Much appreciated. | Read Full Review

4/23/2026 12:00:00 AM | Google

★★★★★ Teresa Reed

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4/22/2026 12:00:00 AM | Google

★★★★★ Philip Richard

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4/22/2026 12:00:00 AM | Google

★★★★★ Phil Maness

Today, 4/22/26, I had my tires rotated. Continental brand that I purchased here last year! Phillip Collins took great care of me as he has done in the past! Was on the way home about 30 minutes later! All Good here & Harper’s is a good dealership! Phil Maness | Read Full Review

4/22/2026 12:00:00 AM | Google

★★★★★ Shannon Rigler

Very easy to deal with, great pricing, would do business again. | Read Full Review

4/22/2026 12:00:00 AM | Google

★★★★★ suzanne thomas

Harper’s always takes good care of us and addresses the maintenance needs of our vehicles in a professional and timely manner! Chris makes sure to communicate quickly and effectively as well! | Read Full Review

4/22/2026 12:00:00 AM | Google

★★★★★ Joseph McClaran

JT was a fantastic salesman. The entire process was smooth with no stress. I highly recommend Harper Volkswagen. | Read Full Review

4/22/2026 12:00:00 AM | Google

★★★★★ Diane Scalesse

Love our salesman Tim treats us like family cannot say enough about this dealership from beginning to end of sale you are treated like your the only customer Would not hesitate for a minute to go back to Harper VW to buy another car. Thank you guys your the best | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Melissa Obrien

Easy in and out for a recall replacement. Good communication. | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Mike Owens

Great experience. They were not able to duplicate the concern however they waived the diagnostic fee. Most dealerships would have stuck it to you anyway. Thanks Phil! | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Steve Mick

Driving through Knoxville from out of state and our VW Atlas experienced overheating. We’re extremely lucky to be able to limp into Harper VW just before closing time. Austin was very cooperative and helpful to take in our car and loan us a courtesy vehicle so we could continue our journey. Austin notified me next morning our car was | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Francois Pin

Excellent service and interaction with the customer. I particularly like the video made by the technician showing what was done and any recommendations. | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ jennifer S

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4/17/2026 12:00:00 AM | Google

★★★★★ divine unicorn

On time with service, friendly staff | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Quetorious Petty

Our dealer Steve Holmes was very friendly. We purchased a 2025 Altas Cross Sport. We’re from out of state and he provided us with a video and pointed any imperfection as a buyer would. Car was as advertised deal was sealed, however we came with our on financing with check in hand. The finalizing do the car was the most grueling and d | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Steven Greyfox

Knowledge Sales Man Nice showroom large selection | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Barry Mcneil

Great | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Eric Moncier

Had a terrific and wonderful easy experience!!! Joey done a wonderful job! | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Dewayne Coleman

Harper Volkswagen is the most professional, courteous and transparent experience buying a vehicle I have ever had. Steve was very knowledgeable and informative when he was showing us the vehicles. He never try to push us to anything we didn't want. It was a great experience. When we get in the market for another vehicle Harper Volksw | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Jennifer Rollins

I've bought 2 vehicles from them and both times have been so easy and pleasant. They never push or haggle you to buy anything. Their prices are always good and straight forward. The vehicles they get in are always clean with good service records. I would definitely buy from them again. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Noah Munn

Terrible service. My wife had to take her car there after we had the car scanned ourselves and knew what needed to be replaced. They quoted what should of been a $1300 job dealership pricing all the way up to $1800 and then tried to add a bunch of extra services without even looking at stuff just based on the mileage bringing it to $ | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Beth Ownby

Finally! I have owned my VW for 3 years and this service was by far the best. And it was all because of Chris. Previously, I hadn't felt valued as someone who had purchased a car from that very dealership (ex. being questioned on an after market part causing issues that was on my car when purchased). I only returned cause this VW dea | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Stanley Roberts

Very professional, great service especially when unexpected things happen | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Lindsey Hankla

Best car buying experience ever. Highly recommend Steve Holmes. | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Max Yaeger

I’ve purchased a lot of vehicles over the years—this being my 14th or 15th Volkswagen in the past 20 years—and I can say without hesitation that this was the best buying experience I’ve ever had. This was also my first time buying from Harper Volkswagen, and it absolutely will not be my last. Even with a 2-hour drive, it was worth ev | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Sarah Medley

I took my 2012 VW Beetle in on a Tuesday for the yearly service. The tech found an oil length, and sent a video of the under side of my car, clearly showing where the car was leaking. A part had to be ordered, but by Thursday, my car was ready to go. Not only had it been serviced and the problem fixed, but it had been washed and vacu | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Randy Fox

Excellent salesman | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Mike Richards

I had excellent service at Harper Volkswagen yesterday. I highly recommend them for your automotive needs! | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Kendall Hopkins

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4/9/2026 12:00:00 AM | Google

★★★★★ Jennifer Dann

I took my daughter’s VW Beetle in for a recall. My daughter drives the thing like she is driving a tank. Anything she can hit, she does hit! Not only did they take care of the recall but Austin popped her bumper back in place and took care of the engine check light. I appreciate the level of service Harper VW gives. | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Jonathan Grills

Phillip was very professional, friendly and informative. | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Volfan

Joey was very helpful and answered all of my questions. | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Sandra Colberg

I was happy the part needed for my car was under warranty but I did get charged $200.00 for a hose to be reconnected- they did tell me about it but I was not aware of the cost to reconnect - he just said he would reconnect it. | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Ciara

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4/8/2026 12:00:00 AM | Google

★★★★★ Shammy

Amazing service both at the check in and service members . They send you videos of your car while they work on it. | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ Benjamin Fowler

Always fantastic service at Harper Volkswagen. I previousl came in with an emergency repair and they got me taken care of quickly. My car is long past warranty, but I bring my car back to the dealership because of the quality of service. | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ jaxson fox

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4/6/2026 12:00:00 AM | Google

★★★★★ G. Travis

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4/6/2026 12:00:00 AM | Google

★★★★★ Steven McMahan (Stevieray865)

Other than the long wait that is inevitable at any dealership, the experience was great and Joey did a great job informing me of condition of my vehicle and recommended maintenance. All staff made me comfortable to be there. First VW owned and will be back to Harper for service. | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Rose Beane

My experience is always fantastic! Their service department always takes care of me and any issues that may arise!!!! Everyone that helps is always polite and respectful. ****Best car buying experience I’ve ever had! | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ Jose Ruiz

Awesome service today and customer appreciation! Joey at Harper was extremely helpful and timely as well! Their service department is best in the area! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Jake Kormish

Phil C. in the service department is such a nice guy to work with! Thank you Phil for taking care of my mothers car!!! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Leslie Hickle

Very grateful for these guys. Everyone is so nice. If you need service on you VW, bring it here. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Kelly Burgess

Tim was really helpful and NOT pushy at all and sold us a car for our daughter that we all LOVE | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Naza Saez

Best of the best | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Troy Fussell

Harper stole over $900.00 from me. I went to their car wash when it first opened & got a 1 time wash. Come to find out a year & a half later they've been charging me monthly. At first $48 for a few months but since then $86 monthly. I only discovered it on my credit card bill because I noticed it when I was out of the country. I | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Lillian Hodge

Service employee was courteous and my car was taken in at the appointment time. | Read Full Review

3/31/2026 12:00:00 AM | Google

★★★★★ Michelle White

From start to finish JT was absolutely amazing! Thank you JT for everything. | Read Full Review

3/31/2026 12:00:00 AM | Google

★★★★★ Natalya Grid

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3/31/2026 12:00:00 AM | Google

★★★★★ David P. Reynolds Jr.

Steve was very Helpful , friendly and professional. He worked with me to get the best deal. I will recommend Harper VW to everyone. Great cars, this is my third VW and second Taos. Also my daughter has had 2 VWs over the years and all from Harper VW. Thanks David | Read Full Review

3/31/2026 12:00:00 AM | Google

★★★★★ Hannah Shelton

I had a great experience at Harper Volkswagen! Phil was incredibly helpful, kind, and made the whole process smooth and stress-free. I really appreciated the great service—highly recommend! | Read Full Review

3/30/2026 12:00:00 AM | Google

★★★★★ Steven Grimes

Great dealership with an excellent service department. Staff are friendly courteous and are always ready to help! | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ Flood Family

Very professional and excellent communication. | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ Sam Watson

This review is for Harper Porsche in Knoxville, TN and my sales consultant Derek Bonzagni and finance manager Jennifer Collins. I have just completed an out of state purchase and delivery. Never before have I experienced the expertise, the follow up, the detail, and personal service like these individuals delivered. I can’t wait to b | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Ann Ham

People were good at listening to my problem and telling me how they would fix it. When I sent a text to see when my car would be ready I heard back in good time. Thank you Joey for taking car of my car and communicating with me. | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Jay Smelser

Exceptional customer service. The Harper VW team go above and beyond from the car buying experience, to service after the sell! | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Christy Youngman

Great experience, fast service and honest technical team. Thank you!! | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ Clinton Carter

I purchased a 2025 Atlas from Harper Volkswagen a couple months ago and It couldn't have been easier. I even did this purchase out of state and flew in to pick it up. Andy was my salesman and he went above and beyond. Thanks again | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ Nicole McClanahan

Andy was great to work with—very responsive and dedicated throughout the entire process. He worked hard to find the exact car I wanted and secured a great deal. I highly recommend Andy and his team. | Read Full Review

3/20/2026 12:00:00 AM | Google

★★★★★ Jessica Latham

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3/20/2026 12:00:00 AM | Google

★★★★★ Cynthia Miller

Great service and communication. Joey’s attitude and friendliness made a task I always dread, more enjoyable. | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ Gavin Young

We came in from Asheville to get a specific car and Andy made the whole experience very quick and easy. He was super knowledgeable and friendly, and we highly recommend him. | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ Brandon Watson

The service team at Harper were timely and efficient. Got us in took care of our problem and had us ready to go. Definitely will be back. | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ Deanna Iovine

My experience purchasing a used vehicle from Harper Volkswagon was wonderful. My salesman, JT, worked very diligently to make sure I was completely satisfied. The sales manager, Chris, was helpful and fair and the finance manager, Bob, was thorough and helpful. I would highly recommend this team! | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ aaron Lacey

Very professional and polite. I asked for services I thought it needed, and instead of doing them they informed a couple of them were not needed at this time saving me money. | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ martin goodwin

Excellent service Always cordial. | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ Hannah Foster

I had an amazing experience with Andy & Bob at Harper! I bought a Taos from them and love it. It was a great deal so I didn’t mind the no haggle & they made the process very easy! Andy let me test drive the vehicle on my own & answered questions that I had. Bob helped make the payment part very quick & easy. I would HIGHLY recommend! | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ Jaelyn Moon

Andy was a great help drove a hour and a half up for a car and wasn’t disappointed not disappointed great dealer | Read Full Review

3/16/2026 12:00:00 AM | Google

★★★★★ Emi Matthews

The general manager and mechanics will try to over charge you on labor then offer you a “discount” AND IGNORE YOURE TEXTS AND CALLS (they will THEN try to make u pay full price later when the problem still persists) and the manager will lie in his reviews, PICTURES BELOW. DO NOT COME HERE. YET THEY STILL HAVE NO IDEA WHAT THE PROBLE | Read Full Review

3/16/2026 12:00:00 AM | Google

★★★★★ louise dover

Quality experience! I found the perfect car for my daughter. Steve was a gem to work with and well versed with the Tiguan. Thank you Steve. It was a privilege to work with you. | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Adriel McCord

The service experience with Harper Volkswagen was great. I was provided a detailed video that explained the work that completes as well as the details of the work that was optional. I was kept informed and updated about my vehicle throughout the entire process. | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Alan Stoeckel

Excellent customer service beginning with Sales Consultant Andy Woodward. Harper VW had a great selection of Atlas’s. Not an ounce of pressure during our entire purchasing process. Andy Woodward and other Harper employees we encountered were genuinely kind and helpful, they seemed to be focused on building a relationship, and the sa | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Stan Bordokine

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3/15/2026 12:00:00 AM | Google

★★★★★ chanelle matthews

IF YOURE A WOMAN DO NOT GO HERE. I came in to have my car serviced for an issue where i was “mistakenly” over quoted 300$. Then when the problem still persisted the mechanic AUSTIN ignored my calls and texts. The general manager of service departments is now trying to charge me AGAIN to run a diagnostic i have already paid for. SEE | Read Full Review

3/13/2026 12:00:00 AM | Google

★★★★★ zac gee

As a woman… DO NOT GO HERE. they will try to “mistakenly” overcharge you 300$ and then dodge your voicemails and texts when the problem still persists. See photos attached for proof. they want to charge me still now another 200$ for a diagnostic I have ALREADY PAID FOR. I have spent half a grand and still no clue as to what the probl | Read Full Review

3/13/2026 12:00:00 AM | Google

★★★★★ Mark Roberts

Always a pleasure with service at Harper WW. Austin concisely described service work, options and pricing- superb customer focus. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Jessica Young

Steve was so helpful and got us in the perfect car. They had so many options to choose from. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ yousub lee

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3/12/2026 12:00:00 AM | Google

★★★★★ Frances Margie Wong

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3/12/2026 12:00:00 AM | Google

★★★★★ K Arthur

I experienced great service, service agent Phil Collins was very professional, knowledgeable, friendly and helpful. Service was complete in 2 hours as advised as probable. I'm well pleased with this visit. Harper VW seems to have excellent service personnel and dealership. Thanks. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Mass G

Phillip was very helpful when I took in my Tiguan to have a key made. Although I bought my car used from another dealership, he treated me as if I had bought my VW from Harper. Great job Phillip! | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Anthony Wright

As always great help with our vehicle repair thanks!!! | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Shahbaz Ahmed

Joey from Service was very helpful and caring. I will use Harper's again soon. | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Sam Mitchell

I've been bringing my 2024 Golf R here for 2 years now and they have screwed up whatever they were doing almost every time. The previous time I brought my car in was for the 30K mile service. They returned the car to me without having set the tire pressures. I noticed because the low tire pressure light came on approximately 300 yard | Read Full Review

3/9/2026 12:00:00 AM | Google

★★★★★ Rich Bailey

John is a stand-up guy. Excellent service and everything went smoothly. 10/10 would tell all my friends | Read Full Review

3/8/2026 12:00:00 AM | Google

★★★★★ Steven Mays

Great experience. Good explanation of repairs and pricing and timely got them done took my money and sent me on my way! | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Shelia Blevins

I love they take pictures and walk me thru everything they found wrong and gave me prices of everything that needed to be fix and today when I picked my car up I felt great getting into my car knowing everything they found was fixed I have no worries I can go for a long distance drive knowing there will be no problem with my car....E | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Rachel R

Purchased my first WV from Dustin. Excellent service. He answered all of my crazy questions. Then went to Bob in the financial office. Back to Dustin to connect my phone. Both Dustin and Bob were very professional. Thanks to Stacey & Laura for sending me there. I didn't buy the vehicle in this photo, it was in the showroom. Road tri | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Toni Yarbrough

Andy was very professional and friendly. He explained everything in details. He had great customer service. He is a keeper! | Read Full Review

3/4/2026 12:00:00 AM | Google

★★★★★ Richard Carter

Brought in for recall. They did tell me a few things that I could have taken care of but it was very easy to opt out and there was minimal pressure to do more than the recall. | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Jaden Wright

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3/3/2026 12:00:00 AM | Google

★★★★★ Alecia Wilson

I had a great buying experience from Terran. This was my first time visiting Harper VW and it won't be my last. | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Karen Hardy

I dropped my vehicle the night prior since trannie temperature mattered. Service writer Chris contacted me first thing with and estimate of my work request. Next thing, a video by the tech explaining everything tech and suggestions. Harper VW is the best! The work was completed and I was notified immediately. I will definitely return | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Sandra Click

Dustin was great, if you need a car go see him, very knowledgeable and helpful with every question we had, love our new car! | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Malik Baker

I was super impressed with the service I received at Volkswagen! They fixed my car quickly and also went the extra mile by diagnosing other potential issues. Really appreciate their thoroughness and efficiency! | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Shannon Key

Great customer service and communication. | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Stephan Yancey

Customer Service was great!!!!!!!!!! Keep up the amazing work!!!! Mr. Phillip Collins and staff, thanks again for the great customer service!!!!!!!!! | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Josh Cruze

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3/3/2026 12:00:00 AM | Google

★★★★★ Tom Szymanowski

It was quick efficient process. Shout out to Dustin White for his professionalism and help. Atmoshere at Harper was very friendly. So far, my new Taos exceeds my expectations. | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ D Peek

Great service, very friendly and quick. | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Allen Cox

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3/3/2026 12:00:00 AM | Google

★★★★★ Philip Coots

This is a great place to find a great deal on a car! I drove 3.5 hours to pick the car up and it was totally worth it! We had a few kinks along the way, but it was fixed with a phone call. See JT and Cody for any questions you might have! | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Billy Decker

I recently spent $6,409.79 on my 2014 Passat TSI Wolfsburg Edition to include: scheduled maintenance, repair for a leaky timing chain cover, rear spring replacement, wheel speed sensor replacement, new tires, and other miscellaneous items and it would have been really great if they’d have my vehicle a good exterior wash as advertised | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Joann Kaczmarek

Excellent Service thank you Steve love my 2025 Taos | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Jason P

My experience with Andy and his team was great. I recommend this dealership to everyone who wants to be treated fairly and with respect. | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ Ryan McCray

Working with Steve again was great! He sold my wife her car back in 2021. So, having him work with me on my recent VW purchase made the process so much better. Steve is stellar!! He makes things easy and he is quick to respond to any and all questions, concerns, and inquiries. I was so appreciative of this. He is reliable and establi | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Michelle Norman

?????????? I cannot say enough great things about Andy Maxey! He has helped my daughter not once, but twice, and most recently he took amazing care of my sister as well. Every single time, he’s been patient, knowledgeable, honest, and truly goes above and beyond. What sets him apart isn’t just that he’s an incredible salesperson — i | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Heather Cauley

Austin was so helpful and went out of his way to take care of my issue!! He also kept me updated along the way. Appreciate him so much. | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Jennifer Perrine

My niece recommended me to come to Harper VW she got her Taos there and she loves it. There are so many kind workers there everyone was friendly but Andy Maxey took good care of me, he was so nice and helpful and personable, he made the process smooth as possible.I absolutely love my VW Tiguan and I will definitely be recommending pe | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Nancy Wellman

Customer service was awesome. I was treated well | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Connor Wilm

I recently purchased my second VW from Dustin White. As a returning customer, he provided the same excellent customer service through out the entire buying experience. He also followed up with me after the purchase to ensure I was enjoying the car and to check in if I needed anything. I recommend Dustin and Harper VW to anyone lookin | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Alejandro Villegas

Great service and good knowledge. Thanks for the help. | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ David Sims

Austin, Chris and the Service Department and Staff are the best. They are taking great care of my Atlas like they did in previous years for my Passat. | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Sis

The whole staff is easy to work with and Jarred kept us up to date on what was going on with the car. One more thing. The bathrooms are the cleanest I've ever seen in a business! | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Madison Johnson

Andy and Bob our true professionals. I came into Service my vehicle and ended up trading the same day with the expertise of Andy. He instantly heard my wants and insured I was in a new vehicle that fit my budget and also the features I was looking for. The deal was done quick and professional. Andy made me feel like we have known eac | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ damguy knoxville

The service department is top notch. Everything is quick and easy and you're well informed during the process. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Roy

The service department was excellent!! They were very knowledgeable and communicated throughout the service process. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Donna Dowdy

Our Service Consultant, Phil Collins, did a wonderful job handling our minor issue. He communicated well with us went above and beyond. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Dee Vallett

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2/25/2026 12:00:00 AM | Google

★★★★★ Rick Austin

I celebrated my second year with my 2018 Tiguan with an oil change and tire rotation. I need to schedule some other maintenance soon. They have made some enhancements to the service experience and it is the best, they just keep reaching new levels. Joey is also the best service advisor ever. I of course spent some time catching u | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Jason Cash

From the time we walked in until we purchased our car, the experience was amazing. Everyone was very helpful and the entire process went smoothly. Dustin was wonderful to deal with and provided answers to all our questions and concerns. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Madison Lawson

Tim helped me pick out my 2019 Mazda CX-5, and I couldn’t be happier, the experience was easy and he explained everything I needed to know. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Jay Pahel

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2/25/2026 12:00:00 AM | Google

★★★★★ chanelle matthews

Had the worst customer service experience EVER. Being belittled over the phone by a lady working the phone when i was directed to her number. I WILL BE CALLING CORPORATE. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Marietta Fry

Visit at Harper VW was outstanding. Service advisor, Phillip was professional, service outstanding. Live, drove from Dandridge, TN to get oil changed, car inspected. Know that the techs are well trained at VW dealer. Do not trust anyone to service my car. Overall, service was excellent. Enjoyed the drive to, from Harper VW, Knoxville | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Takota

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2/18/2026 12:00:00 AM | Google

★★★★★ Juanita Mitchell

Refer my engine light be off instead of on. That won't happen no time soon. Thanks for your work. | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Bilal Chahhou

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2/18/2026 12:00:00 AM | Google

★★★★★ Ruth Smith

Steve is an Excellent, friendly, and knowledgeable person. Easy to deal with | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Amanda Olenick

Best service ever! | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Carlea Moses

Everyone was so helpful, they got me in fast and had my car repaired and back up and running in literally less than 24 hours after they found the issue. They went above and beyond to make sure I felt heard and I understood the process. | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Kaylee Tomfohrde

Tim was wonderful ! The whole experience was great, they were quick and efficient and not too pushy while we were trying to make a decision! Tim answered my many questions and wasn’t too pushy and did a wonderful job 10/10 would recommend! | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ C J

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2/18/2026 12:00:00 AM | Google

★★★★★ Bobbie McDaniel

I had my first service appointment for my Atlas, Volkswagen today at Harper VW. My appointment time was convenient so I could drop off and head to work. Phil got me checked in quickly and was able to take care of everything I needed. The communication and detailed video of the service was nice and they had it ready before lunch. I hi | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Ben Franklin

Expensive but very professional. | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Bow Tie

The service was fast and the employees courteous. | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Monika Bradley

awesome people so friendly and nice | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Alyson Douglas

Harper Volkswagens service department offered the easiest and most efficient experience with my vehicle. I was able to go online, make an appointment based on my need for a loaner vehicle. Austin was the associate that helped me. He was kind and informative.. he even helped me switch over my heavy car seat for my kid. While I hope I | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Joseph Bowling

Great service department and dealership. Really appreciate the courteous staff. Austin was super helpful. | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Alex Genovesi

I just purchased my slightly used 2025 Jetta GLI this past Tuesday. This was my second time using Harper. JT took great care of me from the beginning. I live 1.5 hours away, have a local vw dealer, but still drive to Harper because of how they treat their customers. | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Teresa Weidner

Tim was great! I knew what I was looking for, and he helped so much! | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Rebecca Sexton

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2/18/2026 12:00:00 AM | Google

★★★★★ Josh James

Harper Volkswagen is top notch. Chris was on top of things and great to work with! I highly recommend! | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Connie Roberts

The service department made an appointment for me the same day of call in. They were very through giving me all the necessary back and video of repairs needed. I would not hesitate to give them a 5 star rating. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Bill Fudge

They excellent work and Joey kept me informed of the progress of the vehicle in a timely manner! Will definitely have Harper VW doing my repairs! | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Brian Whalen

My VW Atlas buying experience was smooth and without concerns. Tim sent a great walk-around video before the test drive. Went in with bank financing and Harper beat the best interest rate I received to earn the business. Highly recommend Harper and Tim for your next VW. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Josh Jones

The experience was great. The staff got me in and out quickly. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Peter Barry

Always a good experience at Harper VW | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Mimi Tedder

Excellent as usual patient kind, courteous and considerate. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Debora Wagner

Hit a deer and insurance totaled out my car. I needed an affordable daily driver that's reliable, comfortable, and gets good mileage. Salespeople were helpful and had me out the door with my replacement car same day. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Bill McCauley

Fantastic service by Austin and Travis and courtesy Taos suv! Very knowledgeable and helpful personnel all around. Have been using harper VW and Acura for years! Wouldn't go anywhere else! | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ lepage lepage

I had a great experience. JT was very attentive and his follow up on everything was exceptional. Highly recommend this dealership. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Courtney Walker

This was my first service appointment. They were friendly, accommodating, fast, and kept me informed throughout the process. My car was even washed after. Great first experience! | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Nancy Lewelling

Chris does a great job getting me in and out efficiently. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Nich Lamb

The over all process of getting my car fixed was good, the dealership is very helpful and friendly. The only thing I can complain about is the fact that I was unable to get a rental car through the dealership due to a recent policy change. You now have to be at least 25 years old and I’m 20 so it made it more difficult to be able to | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Justin Tomaszewski

Disappointed.. I purchased my Volkswagen brand new in June 2025 with 0 miles. The vehicle currently has approximately 4,500 miles. Since ownership, I have been experiencing an ongoing issue with the front right tire and TPMS system, where the tire repeatedly loses air. I brought the vehicle in for service on January 21, 2026, and wa | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Chris Caldwell

One of the best places to take your Volkswagen or any German product in my opinion, in the knoxville area. Service staff has always very friendly and very open about what’s going on with my vehicle. Chris Ramsey has truly one of the best service technicians I’ve ever worked with. He makes us feel right at home and eases my mind With | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Michael Fernandes

Philip and the tech Phil were great fast service and no complaints will keep going here for service | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Amy Barger

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2/4/2026 12:00:00 AM | Google

★★★★★ Caroline Hecht

Steve was very easy to work with and made my first car purchase seamless. I came and test drove the car on a Friday, really liked it but needed the weekend to think it over with my husband. By Monday we were ready to do the deal. When we arrived Steve had everything ready to go—tags, keys, paperwork, etc. all we had to do was provide | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Deanna Deans

My service consultant, Joey, was wonderful. He made drop off and pick-up quick and easy. He listened to all my service needs/concerns and kept me informed every step of the way. I love the video reports from the technician. Josiah was very thorough and knowledgeable! The ease of approving & declining recommended services makes the pr | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ John Laboksi

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2/4/2026 12:00:00 AM | Google

★★★★★ DAVID MINGA

Super nice, professional and curtious. They keep me informed during my wait on my vehicle. I always know I'll be well taken care of when I bring me vehicle in. Thank you Harper. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ travis rockhill

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2/4/2026 12:00:00 AM | Google

★★★★★ Karalynn Smith

The service went quickly and everyone was friendly! Thankful that they have free coffee and popcorn while I waited! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Cooper

I’ve always had great customer service at Harper VW!! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Kasie Moore

The entire VW service team is so nice, but Phil is so helpful and kind!! I really appreciate his assistance and explaining the issue with my car. So glad i got my VW from Harper, and i won’t ever go anywhere else to get my car serviced. Thanks Phil! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Betsy Slack

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2/4/2026 12:00:00 AM | Google

★★★★★ Joseph Belcher

Purchased 2023 Nissan frontier S drove over 3 hours to arrive at dealership Had a great experience Highly recommend to anyone looking for a good deal See salesman Steve Holmes. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Pat Springfield

Jeff was very helpful, answered all our questions & worked to make the serviceexperience as easy as possible. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Carey Archer

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2/4/2026 12:00:00 AM | Google

★★★★★ Burton Griffin

The recall service was quick and efficient. Our service representative was helpful and very personable. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Taylor Sibley

Great service! Quick to respond and attentive. 10/10 recommend | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Chris Neilson

Always great | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Jackie Theg

Always accommodating! Keeps you informed throughout your service, no matter how small, even an oil change! Plus they wash and vacuum FOC!!! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Jay Adams

Chris at Volkswagon was very good to me!! He took the time to double check on things and make it possible for me to easily get my roadside hazard protection to cover my flat tire. Very glad it all went so smooth!! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Jesus Meza

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2/4/2026 12:00:00 AM | Google

★★★★★ Joni Wilson

I recently purchased a tiguan from Harper Volkswagon. I had been searching for weeks for a replacement for a vehicle that was totaled and had visited a number of pushy dealerships before trying Harper. Dustin W. helped me find the right vehicle with zero pressure. Let me tell you... my anxiety was high during this process and Dust | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Eva Herrell

Phillip was (as always) very attentive and helpful and professional. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Charlette Planche-Jones

Thumbs up to my service guy today, as he was a pleasure to deal with?? | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Susan Sutton

Excellent service. They always take care of me at the last minute or during a scheduled service I can count on them. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ robert freeman

Great experience. The crew was excellent friendly and professional. Kept me up to date about progress through text messages and videos. There wasn’t any added costs when paying bill everything was disclosed upfront. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ James Cruz

Rep. Name Austin was absolutely helpful. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Delia Ambriz

The service took a little bit longer than expected, but they explained that to me before. The team kept me informed every step of the way. The staff was very friendly, professional, and easy to work with. Overall, a positive experience. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Daniel Combiths

Joey was very helpful in addressing the issues with my car and keeping me informed of the progress | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Bobby Sanders

Dustin and the rest of the staff was great to work with and was professional while not being pushy. It was refreshing to experience this kind of salesmanship that showed mutual respect while offering is a great deal that is not found at other dealerships. I would definitely recommend going to Harper Volkswagen for buying a car. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Jeffrey Deans

My daughter lives and Tennessee and I manage her vehicle from Florida. The parts and service dept are fair, thorough and honest. From someone in the business I can tell you I trust them and had a good experience. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Amber Henderson

I highly recommend Harper Volkswagen. My 2018 Volkswagen Atlas was having some issues they fixed the issue plus was able to change my belt, flush and change my coolant, and many other things for a Great price | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Andrews Collins

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2/4/2026 12:00:00 AM | Google

★★★★★ Darlene McDermott

I had an appointment for Feb 3rd 2026. I was in Knoxville Tn for another appointment. I called Harper VW to see if it was possible to squeeze me in a day early. They were very accommodating. Phillip was very professional and the work on my 2024 Atlas was done in a timely manner. I was informed of the progress on my car while waiti | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Shawn Davis

So thankful for fast and on time service. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ ???

Good, Austin was very kind | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ L Medbery

So easy to get my car serviced and personnel are always professional and friendly. Set my appointment for 30k mile maintenance online. Delivered my car and planned to wait. Phil said it would be about 1 1/2 hrs and that’s exactly how long I waited. Was also able to use their wifi and get some work done too. Harper VW is the Best! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ David Ball

Shout out to Harper VW’s Service Department and Staff. Always professional and informative through the service process. Thanks Again! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Katie Harold

Great service! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ John

I had a very positive experience purchasing a vehicle from Harper, staff was very friendly, laid back and helped make sure I got what I wanted, next vehicle I purchase I will definitely go there first, honestly it was the best experience I had at a dealership, ever, thank you! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Derek Moessinger

Excellent personal attention and work was done in a timely manner. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Diane White

I had an excellent experience with the service department at Harper Volkswagen. The staff was friendly, professional, and very knowledgeable. Everything was clearly explained. Parts have been ordered and I’m confident it will be fixed in a timely manner. I trust Harper with all my vehicle needs. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Michael Craig

Service is very good | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Phillip Curry

Have been a customer of Harper VW since I bought my first Atlas in 2023. Always happy with the service provided. They were quick to fit us into their schedule and have always been very helpful. Thanks to Phillip and the team for taking care of us and we really like the videos taken by the technician detailing the fixes they are worki | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ paul gelz

GREAT JOB !! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ K Williams

Chris was great! Thanks | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Kevin Ford

Custom Service driven | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Jacob and Lauryl Butler

I must say that the guys at the Harper VW service department are the best there is. From the moment we walked in (unexpectedly and without an appointment I should add) Joey was a ray of light in an otherwise stressful situation. What could have been a nightmare day for my husband and I, was actually pretty stress free thanks to Joey | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Lainy Del Rey

Phil was an absolute delight to work with. My car is like my child, so I take every aspect of the VW experience seriously. He was very kind, patient and thorough. He will be the only person I work with moving forward. A+ service! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Gloria Fisher

Great service and excellent staff | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Melissa Renaud

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2/4/2026 12:00:00 AM | Google

★★★★★ Dominique files

Easy purchase! Andy and Trevor were awesome, I would come back again! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Jim Harris

If this is the kind of service that Harper always provides, you'd be a fool to buy or take your vehicle anywhere else! I've never had a car service experience like this. Beautiful waiting lounge, near constant updates fromthe servicemanager, and a VIDEO from the mechanic after the fact explaining everything that was done and why. I'v | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Brittany Mitchell

Salesman was extremely helpful and knowledgeable about the vehicle. All around a good experience. Would recommend purchasing | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Greta Ober

Excellent service, professional and knowledgeable, Austin explained everything and took care of my needs, and my car. Thank you for taking care of us | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Noah Robertson

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2/4/2026 12:00:00 AM | Google

★★★★★ Sherrie collazo

Tim did amazing job helping us buying our son’s vehicle. I was having a very stressful day but everything went smoothly. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Breanna Dunsmore

So efficient!! Great communication throughout the whole process! Always so friendly as well! | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Dirk Holt

Honest, lead me decide, and worked unbelievably hard to get the best pricr | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Frandel Gamardo Mundarain

Excellent attention from Chris... | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ candice dingus

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2/4/2026 12:00:00 AM | Google

★★★★★ Cindy Fowler

Joey was very thorough, kind and professional. The reason for the 4-star instead of a 5-star was that a 2-2 1/2 hour tune-up turned into 4 1/2 hours. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Andrew Isenberg

I was misled by pricing at Harper Volkswagen of Knoxville. The online listing showed a heavily discounted price based on an inflated original price strongly indicating it was msrp, that did not match the actual factory MSRP. When I engaged the dealership, the salesperson rolled a $7,500 manufacturer rebate into the selling price inst | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Daniel Smith

The experience was courteous and business like. I think that I was treated honestly and fairly. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Gail Shipley

Just bought a used 2024 Tiguan. Andy was the salesman, and Trever did the paperwork. Good experience. Good folks. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Morey Parang

Harper VW (and Harper dealership in general) have a fabulous reputation in customer care. This is my second experience with Harper VW and I can assure you they take care of their customers in every way — be it sales or service. I highly recommend them | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Ella Jimenez

This was my first experience here and the service was great. Joey was extremely helpful with getting my appointment set up and checking me in. Everyone went above and beyond for me! | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Lester Baker

Service was courteous and prompt | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Kent Goforth

Looking for a car for my daughter, we ended up at Harper Volkswagen in Knoxville. The salesmen Dustin came out to greet us. He introduced us to the Taos. My daughter is a college student who commutes about 80 miles a day. Dustin was very helpful showing us several models and helping us to decide on the right car and the right pric | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ xu qipan

solve the problem quickly | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Joseph Manning

Phillip and the entire service department at Harper VW provided excellent customer service | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Renata Krumm

The work is always professionally handled and completed in a timely fashion. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Amanda Holly

Great service, so very nice, and genuinely showed that they care about your safety. As someone who has purchased one of their vehicles, I'd 100 out of 100 would recommend!! | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Tony Campbell

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1/4/2026 12:00:00 AM | Google

★★★★★ Jpmcando

My Atlas Cross Sport was repaired quicker than I expected it would be, right before the week of Christmas. Thank you. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Sarah Heatherly

I recently bought my car here and had a great experience from start to finish. Tim was my salesman and he was amazing to work with—friendly, patient, and truly helpful. He answered all my questions, made the whole process easy, and never made me feel pressured. I’m really happy with my purchase and highly recommend asking for Tim if | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Vince Gibson

Andy knew I was looking to step up to an Atlas and worked hard to find the deal that would work for me. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Ron Lawson

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1/4/2026 12:00:00 AM | Google

★★★★★ Alisha Lane

Joey was very helpful and caring. He did everything he could to help me with my car | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Brian Newell

I recently purchased a 2022 VW Taos for my daughter turning 16 and gave it to her on Christmas Day. Two days after getting the car, it started showing error codes and the engine light came on. Steve, the salesman who sold us the car helped us get the car into the shop ASAP. The service department was great with communication and g | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Tracy Watson

Dustin was incredible. The entire team at Harper VW was excellent. Highly recommend if you are looking for another vehicle. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ richard Long

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1/4/2026 12:00:00 AM | Google

★★★★★ Jack Wigley

The people at Harper Volkswagen are straight into the point and let you know flat out what it is. Well with having to deal with dealer prices I guess that's what you get is the price they have, but at least the work is good quality work and I was happy with the person that I was talking to and I was happy with the video mechanic I wi | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Sarah Wing

The sales staff were super helpful, friendly, and patient. I met with Steve at VW and he walked me through everything without rushing me at all. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Vivek Rao

Phil and the Harper VW team did a great job for my most recent visit - fixed the car, key fob, and rotated tires on a busy Monday in the week of Christmas with a long line of customers. The technician uploaded a video of the service to a phone link, shared observations, and talked through options. Very helpful. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ brittany elvrum

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1/4/2026 12:00:00 AM | Google

★★★★★ James Chase

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1/4/2026 12:00:00 AM | Google

★★★★★ Erin Stafford

I absolutely love taking my car into Harper. Not a single bad experience yet. Everyone has always been so genuine and helpful. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Jo Ann Rosas

The service department at Harper vw is always great! I never have a long wait and the are very knowledgeable and helpful. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ David Hall

Gavin is very attentive and knowledgeable at explaining thing's | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Jessica Gray

Super helpful service and great to work with. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Mike

Aways friendly. And professional. Thanks for all you do. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Aliona Montiel

Outstanding experience with Glenn,very professional and friendly . | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Sus J

Steve Holmes went above and beyond to make our car purchase a success. We drove from Asheville in order to work with him and will definitely do the same for our next VW | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ angelina parton

As you can see from my previous comment I've never had a problem with work being performed on my cars. My car was towed in due to warning light and message showing on dash. After doing my own research and speaking with the tech person there I was pretty confident about what the problem could be but unfortunately he was unwilling to | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Blake Miles

Phil collins is very helpful!! Appreciate his help!! | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Andreina Morao

I just bought a WV over the weekend and Casey took care of me. He already had sold a car to my dad so when I needed to trade my old car for a new one I knew I had to reach out to him. He was so personable with us and understood my needs and wants. I left with the car of my dreams thanks to Casey!!!! | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Danielle Medcalf

I went in for an oil change, but had a light on concerning my headlights. They stayed over on a Friday afternoon to be sure it was fixed correctly. I'm thankful it's was taken care of thoroughly! | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Martha Judiscak

Excellent service, as usual! Phil was very helpful and knowledgeable. I would highly recommend Harper Volkswagen! | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Keshia Goins

They were friendly but I waited a very long time to have my brand new Jetta serviced. Anytime you buy a new Volkswagen you get two free oil changes, tire rotations, and inspection. My problem being I specifically ask for the tire rotation to make sure it was included I was told yes. After they finished guy comes says you are ready si | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Moi

Came in and bought a used car from Casey. He was really patient with us even though our child would take our attention away from him at times. He never pressured us to do anything and encouraged us to think through our decisions. Great guy. Would definitely recommend working with him. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ nathan blagg

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1/4/2026 12:00:00 AM | Google

★★★★★ Gary Burger

Honest evaluation of the car’s problem and clear explanation of my options. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Chris Beck

Quick and convenient service. Very friendly staff. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Keisha French

Highly recommend! Harper VW has been great for us! I took my Tiguan in for our second routine service today and Chris was so nice to work with in the service dept. He got my car right in and was very efficient, professional and quick. The waiting area was clean and comfortable. I couldn’t be happier with our experience so far. So j | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Clark Louis

Great experience, answered all of my questions and the process was easy and quick, thanks to Gavin for setting up the appointment and Austin for answering my questions and making the experience smooth! | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Jo Blythe

This has been the very best buying experience I’ve had with Harper VW. Tim Majka is the nicest and most professional salesman I’ve ever worked with. He is very knowledgeable and absolutely NOT high pressure; a very pleasant experience! Also, Austin in the service department was really great as well. He was very polite and professiona | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ John Bissell

Salesman made a personalized video of the vehicle for me. Very professional and courteous. Thank you Steve Holmes. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ PJ Cutting

Superb experience every time I go here. The sales and service staff always go out of their way and do all they can to make my experience there an excellent one. The Harper family is amazing, I will never go anywhere else to purchase a vehicle or have our vehicles serviced. | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Jamie Ruan

It was a good experience service was done in a timely matter | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Shannon Bauer

I took my car in to have them check the brakes as they’ve been squeaking quite a bit. They had a tech look at them and reassured me that they were ok. I wasn’t charged for the service call and they even suggested a way to possibly make them stop. Every time I take my car in, whether for service or simply for an oil change, I apprecia | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Abby Anderson

Phillip was great! The service team at Harper VW have been wonderful to work with! | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Jeff Rice

Mr. Holmes did a fantastic job. He was professional, patient, and cared about my needs. Thanks, man! | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Christie Jeffers

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1/4/2026 12:00:00 AM | Google

★★★★★ Heather Blakemore

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1/4/2026 12:00:00 AM | Google

★★★★★ Renewable Energy Sources

I would like to share with you my experience with VW, which ultimately resulted in you losing a customer. I purchased a 2026 Tiguan SEL R-Line Turbo (Green) from the Harper VW dealership in Knoxville, TN, today. The vehicle was in the dealership parking lot. However, when we first started the new car in the dealership parking lot, th | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Floyd Dixon

The worst service department that I have ever dealt with, will notup date you and will not return calls. Car has been in the shop 4 times for the same reason .This time 8 days and no updates | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Michael Sulfridge

I ask not to do anything to my car without warranty approval, they did anyway cost me $415.00 to get my car back want go here ever again | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Taylor Norton

In March of 2025, we bought our very first car from a dealership EVER. We chose to buy VW Atlas because they had great space and were known to be reliable family vehicles. We had a nice shopping experience at Volkswagen, felt like we got a good deal when we left as well. Turns out it would soon be one of our biggest regrets. My husba | Read Full Review

1/4/2026 12:00:00 AM | Google

★★★★★ Matthew Kittrell

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12/4/2025 12:00:00 AM | Google

★★★★★ Robert Barber

We just bought a VW Atlas for our daughter, and the experience at Harper Volkswagen could not have been better. From the moment we walked in, Tim treated us like family….no pressure, just honesty, professionalism, and a clear focus on helping us find the right fit. Trevor in finance made the paperwork painless (which feels like a mi | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Kaelyn Brown

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12/4/2025 12:00:00 AM | Google

★★★★★ Andrea Powers

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12/4/2025 12:00:00 AM | Google

★★★★★ Joanne Faberzak

Joey from VW Service is very professional but also cares about making my experience with vehicle repair a good one. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ steve wilson

Friendly, professional, knowledgeable service writer. Followed-up with status as the repair progressed. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ John H

Phil Collins did a great job taking care of my car today. He communicated what needed to be done and was attentive to the timeline it took. Thank you for your courteous attention. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Crystal Johnson

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12/4/2025 12:00:00 AM | Google

★★★★★ Calvin Wetzel

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12/4/2025 12:00:00 AM | Google

★★★★★ mark buehl

Always first class service! Prompt courteous and professional. I highly recommend Harper VW | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ April Haun

Excellent work and customer service. Ask for Austin! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Barby Jordan

I want to thank you Mr.steve for helping me find a car , you went above and beyond and you are appreciated for everything you have done , I will tell everyone I know about you and the company thank you and have a blessed day | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ DM K

Great prompt service. Joey got us in the same day and discovered a couple of issues that needed to be fixed besides my main reason for bringing car in. One was under warranty and the estimate was reduced appropriately. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Jackie Shelton

We have been doing business with Harper Volkswagen for many years . We have had 2 Jettas and 3 Tiguans! Andy has been through each trade with us! He’s very kind and honest and gets the vehicle we want! He answers all our questions! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Ann Brunger

I was very satisfied with the annual maintenance for my ID 4. Joey was friendly, ready to answer all my questions, accommodating to work out a convenient pick-up time to fit my schedule, and clear in explaining costs. Josiah's narrated video "tour" of the underside of my car was great. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Brian hitchens

Great staff Austin was very poignant with sending videos of everything that was being done to my vehicle at the time. Staff here was great and very big on the communication with the customer before anything was done | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Lou Desorbo

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12/4/2025 12:00:00 AM | Google

★★★★★ Kristopher Tatum

Dustin and the whole team was awesome! The integrity and professionalism of the entire experience was perfect! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Nathan Osborne

Thanks for great service! Check in and check out was seamless! Chris was very professional. And thanks to John for the courtesy shuttle service! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Kelly Dodd

I’ve only had good experiences with this dealership. I recently brought my car in for some routine maintenance (an oil change), and the staff noticed I had a blown gasket head. They quickly notified me of the situation and were able to take my car back so it could be fixed under warranty while providing me a rental vehicle during the | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Atilla Sarisaltik

Very friendly, professional and courteous. Harper Volkswagen had the repairs done in a timely manner. My 2013 Jetta GLI runs like a brand new vehicle, extremely please with their service department. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ willnbritt Crowder

One of the easiest and enjoyable vehicle buying experiences I've ever done. Trever and Casey were very helpful, not rushing, definitely there to be helpful. 100% satisfied with my new car. Just a great place all around. Would definitely recommend Harper VW. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Carol Hexel

Austin, our service coordinator was very polite and kept the process moving. The service tech was speedy and sent us a video showing everything that was done. Thank you both. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Keisha Terry

Great experience! I am not one that enjoys car shopping but Andy and the team make it a fun light hearted experience. Thank you for all the help! I love my new VW! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Richard Nelson

Jose is the best service advisor I've worked with at Harper VW. Friendly, knowledgeable and willing to share his knowledge of VW vehicles. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Eric Moncier

Had a terrific and wonderful easy experience!!! Austin done a wonderful job! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ david koin

Salesman Steve was very helpful in finding the car we wanted. Showed us the lot,, took one for a ride. Never pressured us into buying. Best experience we had in purchasing a vehicle. Recommend Steve to everyone | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Tom Montgomery

Took my car there for the first time. Very professional experience from start to finish! I will only be taking my Jetta to Harper from now on! Great job! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Paingvr

Time for the oil change. The service department is very friendly and fast! Excellent service. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ PATRICK MOATES

I FOUND THE PEOPLE THAT WORKED AT HARPER'S VOLKSWAGEN VERY HELPFUL FRIENDLY AND WE HAD A GOOD TIME AND TIM WAS AN EXCELLENT SALESPERSON AND HE DID EVERYTHING HE COULD TO MAKE THE EXPERIENCE MEMORABLE FOR ME HE FIXED UP MY CAR LIKE I WANTED WHICH IT WASN'T IN BAD SHAPE BUT HE WAS VERY HELPFUL AND A VERY GOOD SALESPERSON. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Joseph Brown

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12/4/2025 12:00:00 AM | Google

★★★★★ Jim Gass

Super quick service, good communication about what was going on, easy process to accept or decline any recommended services. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Charles

Great experience but expensive! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Ibrahima Ly

Excellent job with professionalism | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Sindi Christopher

Outstanding service. Outstanding staff. Timely and friendly! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Ashley Reddick

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12/4/2025 12:00:00 AM | Google

★★★★★ Michelle Lee

We were traveling out of town when we suddenly had car problems. Luckily, we were near the VW dealership in Knoxville, TN. When we arrived at the dealership, we were met by Phil, the service tech who let us know that they were overbooked and it could be a while before they could get to us. After only a couple hours, they were able to | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ James Cobban

Professional and was surprised by the customer service | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ J

Austin was great. Good communication. Worked to save me money. Car was done when he said it would be. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ jake barnaby

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12/4/2025 12:00:00 AM | Google

★★★★★ Darren McCoy

My service adviser (Joey) was exceptionally helpful in getting VW to cover part of the cost for an oil leak repair (one that was otherwise not going to be eligible for warranty repair). He was also able to put me in a loaner since one of the parts was going to take a couple of days to arrive. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Gregory Warren

We purchased our 3rd VW today from Harper’s. Our salesman, Casey Jones Troncoso, was very helpful, professional, and took a great deal of time with us explaining all of the features of our new Atlas. Casey and Trever with finance went above and beyond to make sure all of our questions were answered, and to make sure we had the vehicl | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Mark Montoya

I came in and the staff in the form of Joey was very friendly and got my issues resolved the very next day. Definitely will be back again. Thanks! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Angela Humes Atwood

I am very pleased with the interaction with Austin and Paul today. They sent a video explaining their process. Transparency is important to me. Thank yall for keeping our car safe | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Arzu Kizilin

The staff were friendly and professional, and the service was completed quickly and efficiently. I was especially impressed that they sent me a video after the service, explaining all the maintenance they performed. It was clear, thorough, and very reassuring. I’ll definitely return in the future! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Ken Page

Tim Majka was the best when my daughter, her Ex Husband and I went to purchase my granddaughter a vehicle for her 16th birthday. He made us a Great Deal and went above to make the deal sweet and actually the pricing came in over $300 under what we were quoted. We could not have asked for a better salesman to work with. He cared that | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Robert Johnson

The salesman was very understanding of our situation with Kia and was not over bearing or pushing us in any way would definitely buy a VW in the future once our situation with Kia is resolved. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Rich Ulrich

Casey helped my wife and I get familiar with the new Tiguan with multiple test drives and informative demonstrations. We stopped by the dealership many times and he always had time and a smile for us. Anyone looking to buy a Volkswagen would be smart to look up Casey Troncoso. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Steve Jones

Professional and courteous service. Very happy with them. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Court Lewis

They always take care of you, your car gets fixed properly, and the waiting area is always nice. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Judi Patterson

I recently purchased a used 2020 VW Tiguan at Harper after owning a 2009 Tiguan for 15 years. I had a really smooth and easy experience at Harper. My salesman, Tim M., sent me a video of the car that I was interested in, and then I did a test drive the next day. There was no sales pressure, just help with getting to know the car! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Amy Clark

Very professional, courteous, and caring. Loaner car was excellent. Everything completed by the time I was getting off from work. Absolutely perfect job. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Sara McCord

I recently bought my new Volkswagen Atlas from Harper Volkswagen, and I couldn’t have asked for a better experience. Casey was incredibly helpful, patient, and genuinely invested in making sure I found the right fit. He took the time to answer every question, walk me through the features, and never once made me feel rushed or pressur | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Jennifer Kitts

I bought my Beetle here and I only let Harper’s service team work on it. They’re the best! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Chris Mitchell

Great service and communication. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Nick DeLaura

Great service today! Joey was a great help! | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ jarrod touton

Issue was fixed quickly and smoothly | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Amanda White

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12/4/2025 12:00:00 AM | Google

★★★★★ Douglas Pettit

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12/4/2025 12:00:00 AM | Google

★★★★★ Suzanna B

The crew went up and beyond for my last repair. Took much longer than I thought. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Terrence “Collin” Sullivan

I attempted to call the parts department to find a part that wasn’t specific on the vw website for my 2014 VW Passat. I spoke with Mark and he was very rude and sighed whenever I asked him for a vin breakdown so I could determine the part I needed. I was able to obtain the part number but when I was in the middle of thanking him for | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ V C

2024 Atlas SEL - I dropped my car off at Harper VW at 8:30 am on Wed,10/29/2925, due to brake issues & coolant needing to be added. I was told no loaners were available, so the service manager drove me to my office nearby. I wish I could review him, too, because he tried to minimize and dismiss my concerns regarding the horrible grin | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Salina Haynes

Bought a 2022 mazda from Harper. It ended up having THREE bad wheel bearings and a MAJOR refrigerant leak. The bad wheel bearings was a major safety concern and the dealership offered no help even after expressing this was my only means of transportation. In regards to the AC, they looked at it and reassured us it was blowing “ice co | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Gustavo Quintana

Brought my car in for a recall and had the vehicle returned with multiple issues. Terrible communication and customer service. | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Bob Ewing

Update #3 Read my review before you waste your money. What could you do better? How about reimbursement for an incomplete diagnostic test, the resulting tow and rental car? Update #2: Also pretty telling that after I posted the first update the Harper VW response was removed. Hmmmm ... Update: Harper VW response below is telli | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ dogpetter VEVO

great team of people here, any time i need a part and im not quite sure exactly what im looking for, they’re happy to help! | Read Full Review