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Cochran Volkswagen

★★★★★(101)read reviews

2755 W Liberty Ave, Pittsburgh, PA 15216

(412) 357-1479 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Fred Galvez
Unfortunately I've had a lot of difficulties with quality of vehicle service over the last year or two.. service has improved .. it's a bit more punctual and with videos of the work there is more disclosure but recently I had to decline service when I was going to be charged $4,000 to install a coil spring on my VW Touareg.. I like t | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Sharissa Shatten
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11/14/2024 12:00:00 AM | Google
★★★★★ D J
Everyone was great. | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Jane Sharpless
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11/11/2024 12:00:00 AM | Google
★★★★★ Jesse Byerly
This was without a doubt the worst customer service. I made an appointment a week and half in advance online to get 4 new tires and would be waiting. My appointment was at 9:30am and I did not leave until 1:45pm. Not only does it cost more there but the service is worse. When I finally received my car with rims not only terribly dirt | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Kylah Mitchell
I brought my car on Thursday, November 7th, 2024 with Joseph Washington. Such a wonderful experience. Joseph and all the staff at the dealership were so helpful in making this process smooth and as easy as possible. Especially being a first-time leaser and dealing with dealerships I highly recommend this place. Thank you so much for | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Jamie Moore
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11/10/2024 12:00:00 AM | Google
★★★★★ Jasmina Mahic
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11/7/2024 12:00:00 AM | Google
★★★★★ Lauri Mosley
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11/7/2024 12:00:00 AM | Google
★★★★★ Keara Shields
Everyone i talked to was extremely helpful and kind!! I would recommend them 10/10 | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Rick Stair
Great to deal with | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Nicole Hartung
This team always takes good care of my VW and they thoroughly explain the work being done. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ max schoppen
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11/3/2024 12:00:00 AM | Google
★★★★★ Aaron Hey
Great staff! Willing to work with you and meet your needs!. Shane was my dealer there and he was a swell down to earth guy who was very professional and fun to talk with! | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Morgan Joy
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10/30/2024 12:00:00 AM | Google
★★★★★ Blesson T Yohannan (Bless)
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10/30/2024 12:00:00 AM | Google
★★★★★ Will Tobehappy
Cochran Volkswagen has an exceptional service department who provide the best service experience I have ever had. | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Deborah E McKenzie
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10/26/2024 12:00:00 AM | Google
★★★★★ Don Birkett
Service advisor Michael Hecker was extremely helpful with getting my vehicle serviced and repaired the morning I took it in without a scheduled appointment. Master Technician Ashlin Ingram did an outstanding job correctly troubleshooting and fixing my Travel assist issue and identifying a leaking water pump. Both individuals went abo | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Dragon Xu
I did not expect to have a nightmare experience buying a used 2010 hyundai sonata in Cochran Volkswagen South Hills. Salesperson and managers treat customers with entirely different attitudes after I purchased this car. The nightmare started with a falling brake caliper. Only after one week that I bought this car on 6/2/2024, the dri | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Barbara Sabourin
Brian was super helpful. I needed replacement for a damaged side view mirror. He ordered the part and scheduled at the time I went in to inquire. Service and end result was perfect. | Read Full Review
10/25/2024 12:00:00 AM | Google
★★★★★ Jennifer Sadowski
Excellent customer service!!! | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Alex Bondi
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10/21/2024 12:00:00 AM | Google
★★★★★ Eric Nelson
All was fine, timely service always polite. Always too much money. | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ RYAN FEDERBUSCH
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10/14/2024 12:00:00 AM | Google
★★★★★ edward edward murphy
Nice and on time service | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Joe Knouff
Joe Washington was a great salesman. I love my VW Tiguan. The price was great and it drives so well | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Stephanie Olsen
Efficient, and transparent with great updates on how my car is doing. | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Louie cervi
It was a great experience, TJ was great and was a pleasure doing business with him. Very nice guy! | Read Full Review
10/12/2024 12:00:00 AM | Cars.com
★★★★★ Danika Bash
Great communication, great technicians!! | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Deanna Moyer
Always friendly, courteous and prompt! | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Chloe nelligan
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10/2/2024 12:00:00 AM | Google
★★★★★ Alton Carrigan
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9/26/2024 12:00:00 AM | Google
★★★★★ Tyler Wolf
The team is always super friendly and helpful with any questions. I have a had a few instances where extra work is needed and has been completed in a timely manner. | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Peggy drake
Was able to squeeze me in for oil change/tire rotation/inspection! Very great service. Was able to drop off the night before and was done by afternoon. Thank you for the great service and pleasant greeting. Would definitely recommend this place to anyone. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Mark DiNatale
Great and timely service. Helped me with a scheduling for my children’s sports games | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Carl King, Jr.
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9/21/2024 12:00:00 AM | Google
★★★★★ Carolina Kuhn
polite, straightforward and swift service | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Debbie Klein
I always trust taking my car here for regular maintenance and any concerns I might have. The team is patient and answers my (often many) questions. I appreciate that I can text or call them and they always provide updates so I know what to expect. | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Faith Stephens
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9/18/2024 12:00:00 AM | Google
★★★★★ Abdullah J
Great service center. Professional, friendly. I had a similarly great experience at their Subaru service center. Update : Fixing small things is very expensive at VW. I have an issue with my flasher blinking too quick, they said about $750. My auto-lock latch needs replacement, they said about $650. Also, they charged me $160 to j | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Raymond Wiethorn
Great service under extended VW warranty | Read Full Review
9/15/2024 12:00:00 AM | Google
★★★★★ Carolyn
Very efficient and timely | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ david bortz
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9/8/2024 12:00:00 AM | Google
★★★★★ Anna Lucas
I called for an emergency battery replacement and Brian, at South Hills west liberty avenue Volkswagen got me an immediately. Service was amazing and fast. They even was my car! | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Almir Rastoder
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9/6/2024 12:00:00 AM | Google
★★★★★ Halie Godesky
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9/3/2024 12:00:00 AM | Google
★★★★★ Linda Sammartin
I had a great experience, Mike your service person in your service department is so helpful always I’ve never had a problem. He is always taken care of me quick I think your service department is great. I would recommend anybody there. Who has a Volkswagen. to take their car there do you have a great bunch of guys there's | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Justin Horvat
Showroom is a good experience. No pressure sales team. Porters seriously hustle for the customers and sales teams. Financing was well explained with care through the process. Service manager took time to introduce himself and explain their process. Tech team helped with programming phones and catching us up to speed on our first | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ tommy diviney
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9/3/2024 12:00:00 AM | Google
★★★★★ Ross Chambers
Mike at #1 Cochran VW Service South Hills went above and beyond to help, working with common sense and excellent client service. | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Michelle Cochenour
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8/31/2024 12:00:00 AM | Google
★★★★★ Bev Hunt
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8/31/2024 12:00:00 AM | Google
★★★★★ Andrea
I was unexpectedly in the market for a new car. I am so glad I walked into Cochran VW South Hills when I did. I was greeted by TJ who took the time to understand what I wanted and needed in a car. He treated me with respect during the entire transaction. I have never before had such a painless experience buying a car. I am so happy w | Read Full Review
8/31/2024 12:00:00 AM | Cars.com
★★★★★ Angie G
Really accommodating with moving my appointment date sooner. | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Heather Saeler
The service department is always on point and communicates efficiently. My service advisor,Brian was great. | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ George Epitropoulos
Unfortunately, my VW sat at Cochran VW South Hills for a week without anyone reaching out about a diagnostic, and the Service Department was unavailable by phone for the entire week. They did not provide a call-back - they were unavailable for even confirming a pick-up time for the vehicle. The answering service sent emails to servi | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Kristin Roth
I purchased my second Tiguan yesterday ( 8-29-24 ) This is my second purchase at this dealership and it will be on the only dealership I will purchase any of my cars from. I want to thank everyone for everything. I especially want to thank Austin in sales. I talked to Austin on what I was looking for and he definitely found me what I | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ The reptile room
Brian title is an asset to the company.. Brian is always efficient in assisting us when we are there, as long Mike and Brian manages the service dept. I will continue to bring all my Volkswagens to Cochran south hills | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Michelle Nelson
Took my VW Golf in recently for a recall- great service as always! I especially loved getting the video from the tech giving a brief explanation of what services they were performing. My #1 place for service for my VW Golf in Pittsburgh ?? | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Mary Heyl
Mike in the service department was very helpful and kind ! Although I stopped at parts department with out an appointment he did not make me feel like an interruption in his work day. Excellent customer service. If you need service or parts, you need to come here. The service department is the same- very friendly & helpful. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Kieran Tuite
Very thorough service. I like that they send you a video of what they are doing. Great job! | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Melonie DeZort
The team members of South Hills Volkswagen are incredible! From the moment my husband and I walked into the dealership and was greeted by the receptionist at the desk to the complete purchase of our car. Special thanks to TJ the sales representative that talked with me throughout the process, sharing stories about our families, to B | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Steven Yan
Great help from my dealer Tj. I got a very good deal! It was a great experience | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ paul turner
Wonderful Wonderful service Was absolutely a great experience I had been taking my car to a closer dealership whose service was horrible My car has a new home ???? | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Matt Mient
Best dealership experience I've ever had! Brought in my 2018 gti for a recall and they had everything completed the same day. Brian Title kept me updated and even let me pick my car up at my convenience. My next vw purchase will definitely be from them. | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ S
Was in for an oil change, went smoothly and they communicated openly and effectively, no issues. | Read Full Review
8/24/2024 12:00:00 AM | Cars.com
★★★★★ jocelin herstek
Austin made my VW purchase super easy! I was in and out of the dealership with paperwork signed and vehicle explained all within an hour. Austin made sure to follow up with me after as well to make sure I didn't have any questions. It was the easiest transaction ever! Thanks Austin, Brandon, and Greg....a top notch team you have at V | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ john loycano
Excellent service ! Thank you | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Ce Zheng
Just bought a new JETTA and I’m stoked! The dealer was a gem, the process was quick, and the discount I got was the icing on the cake! | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Teresa Ashley
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8/18/2024 12:00:00 AM | Google
★★★★★ Christine Lonetti
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8/16/2024 12:00:00 AM | Google
★★★★★ Linda McClung
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8/16/2024 12:00:00 AM | Google
★★★★★ Zachary Weber
Been getting my inspections done here for a few years now. Never an issue. Easy drop off and pick ups. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Jessica Marie
Took 20 minutes when I first arrived for someone to help me. Literally they just had to take my keys I was dropping my vehicle off, then it took 4 hours for an oil change. I was told 2 hours max so I returned and then had to wait another 2 hours at the dealership. Meanwhile employees were sitting around me watching tv and playing on | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Chad Michaelson
You promised to call when my car was ready. No one called; no one answered when I called you, and no one returned my messages. As a result I was stuck without a vehicle overnight. And no one cared. Not the first time I’ve had poor service here. I would never choose to do business here if there was another dealer near me. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ k coco
Everyone involved in my experience was professional and accommodating from management, to the sales department, to finance, and to the Service department . Austin was respectful of my time and involvement in my purchase. Very smooth from the time I arrived to the time I drove off. | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ Edward Gentilcore
This was an unfortunate experience. We were forced to use this Dealer as opposed to the Dealer where we bought the car because of the CPO towing requirements from Volkswagen (Cochran was 2.5 miles closer than Hillcrest VW). Ultimately, it took 4 days and nearly $500 to change a battery. Impossible to get anyone on the phone. Then, th | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ Servillano Derikito
Brian Title, Service Advisor, deserves a Gold Star. He empathized with me and extended an Xpress Appt which they don’t offer on their branch and the skill that beats the AI of my TIGUAN. Thank you Brian and the service/parts Team of #1 Cochran VW of West Liberty Ave in Pittsburgh!!! | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ John Krebs
Time for inspection! Brian did an excellent job at getting my inspection and other work handled on time. Great communication too! | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Lauren John
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8/8/2024 12:00:00 AM | Google
★★★★★ Nik Mihalick
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8/7/2024 12:00:00 AM | Google
★★★★★ J Coe
They were fantastically easy to deal with all the way through the process. I put my name on a new 2024 Golf R a few months ago. Bryan Ergler, Sales GM, and my Sales Consultant TJ Fazio, kept in constant contact with me as the vehicle was coming from Germany. On a promise, and not requiring any deposit (although I insisted they take!) | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Alan Abraham
Very helpful team | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Lori Rea
Everyone was knowledgeable approachable and welcoming. We had a great experience at this Chocran location. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ George Leister
We came to Cochran VW in need of a replacement vehicle. This is our second time around with Cochran and the deal was easy and didn’t take much time. Austin out r sales guy explained the Tiguan’s features well and we received good value for our trade in. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ K.C. Russell
I'm leaving my original three star review below. I am dropping my car off to get fixed today. It's been two months since the original appointment and over six weeks since they were paid from my insurance company. I called on three separate occasions to see if the parts were in. All three times they failed had to order parts. From wh | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Matt Kolakowski
Austin was great to work with for our family’s purchase of a Volkswagen. He made the process quick and easy. Highly recommend Austin and the team at South Hills Volkswagen. | Read Full Review
8/4/2024 12:00:00 AM | Google
★★★★★ Emre Aksoy
Everything is done quickly and in a planned manner. Thank you very much. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Joshua Nola (TheOrcustMan)
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8/3/2024 12:00:00 AM | Google
★★★★★ Aaron Moyer
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8/3/2024 12:00:00 AM | Google
★★★★★ Sarah Buerkle
Great service from my sales person TJ. He found the exact car I wanted and brought it from Wexford to their location. They even had someone pick me up so I could finalize the purchase. The easiest and quickest car buying experience I have had!! Thanks TJ and team. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Greg Rempel
Very helpful sales and service throughout the experience, from test drive through financing. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Doug Schaffer
If I could give zero stars I would. They have the absolute worst service center imaginable. It took 2 months to fix my car that I have owned for a little over a month and no one communicated with me during the process. In fact I tried to get in contact with them for over 3 weeks with no response. They claim it was due to a new phone | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ West Smith
Everything went well. | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Mturnbull6905
Absolutely terrible experience. I spent about 43k at the north hills location on a 2019 golf r and even paid 1k extra for the tire and wheels insurance. Last maintenance i was told to call a number, and theyd come to my house to repair said wheels. When the time came to call about a cracked rim due to road conditions I had accidental | Read Full Review
7/24/2024 12:00:00 AM | DealerRater
★★★★★ Mturnbull6905
Absolutely terrible experience. I spent about 43k at the north hills location on a 2019 golf r and even paid 1k extra for the tire and wheels insurance. Last maintenance i was told to call a number, and theyd come to my house to repair said wheels. When the time came to call about a cracked rim due to road conditions I had accidental | Read Full Review
7/24/2024 12:00:00 AM | Cars.com
★★★★★ Belle
Great experience with Joe who sold me my car & the staff! Highly recommend this place! | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Destiny Knetzer
Updated 7/15/2024: my lease recently came to an end and I decided to buy it out. Everyone was great through this process and I just wanted to update my review to be inclusive of the past four years as a VW customer. Particularly I want to shout out the service department which is always wonderful. Brian, who I’ve interacted with th | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Etna Reyna
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7/7/2024 12:00:00 AM | Google
★★★★★ daniel cross
Great and smooth service. Alex Coyne was extremely helpful in my purchasing a used car . | Read Full Review
7/7/2024 12:00:00 AM | Google

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