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Garnet Volkswagen of West Chester

★★★★★(88)read reviews

1620 Wilmington Pike, West Chester, PA 19382

(610) 808-9402 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 5:00 PMTues: 7:00 AM - 5:00 PMWed: 7:00 AM - 5:00 PMThur: 7:00 AM - 5:00 PMFri: 7:00 AM - 5:00 PMSat: 8:00 AM - 2:00 PMSun: Closed

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Customer Reviews

★★★★★ Michael Natale
Joe Artmont was knowledgeable, patient and thorough to address all questions and made the entire experience of the purchase process a great one. | Read Full Review
4/21/2026 12:00:00 AM | Google
★★★★★ Aubrey Timlin
| Read Full Review
4/21/2026 12:00:00 AM | Google
★★★★★ Timothy Hennessy
GarnetVW made my new purchase easy. Keo and Eli took the extra time to walk me through the process from ordering to check out. Just wanted to shout out these two. | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Kate B
I highly recommend going to this location for car purchases or lease trade-ins. The staff here was very helpful with guiding me in the right direction for all lease needs. They made my lease trade-in a seamless transaction. | Read Full Review
4/12/2026 12:00:00 AM | Google
★★★★★ cara mattis
| Read Full Review
4/9/2026 12:00:00 AM | Google
★★★★★ D Davis
Scheduling a service appointment with Brandon was easy .He was a great communicator regarding services provided.Shout out to Jurgen who was present when we picked up the car.Jurgen was courteous and patient and spent time answering all our questions. Our only suggestion for the future would have been to have the car fully charg | Read Full Review
4/8/2026 12:00:00 AM | Google
★★★★★ Kim Haupt
What a great experience working with Keo and the team at Garnet VW. | Read Full Review
4/7/2026 12:00:00 AM | Google
★★★★★ Joseph Blair
Salesman Dan, sales manager (?) Kieran and I think the lot attendant was named Zane or something like that. Anyway they and the whole team at Garnet VW are aces in my book! Ty! | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Dimitra Filiou Sassaris
| Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Virginia Lunger
excellent service, polite and very competent service department | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Eric Wunsch
These guys are amazing. Special shout out to salesman Jordan Clarius and the financial department!!!! They helped me get set up with a used vehicle in a tough situation and made the process easy, transparent, and affordable. They were great about attending to my vehicle with early issues and, when I was later involved my an accident | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Jeanne Huffman
The service was timely and the job was done well. Everyone was courteous and helpful. The waiting area is clean and comfortable. | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ Chris Connolley
Everything was excellent, much respect. Thank you!!! | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Helen Smith
I just got my free oil change at Garnet VW and Brandon was my service advisor. They did a great job! Tom the Tech that worked on my car sent me a video of the work he did and I really appreciate that. Thank you! | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Donald Carlino
I’m on my 4th car from them and go there for all service. Their team is always extremely pleasant to work with and professional, as well as extremely accommodating. | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Douglas Gerdts
I had some problems with a car I bought at Garnet less than a year ago and after repeated attempts at curing the issue(s), they made a very attractive deal for me to trade in and up. Could not be happier with the dealership as this is the 5th car I've bought there! | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Jarrett Hobson
Great place to take my car. I've never had a problem scheduling any service for me car and the reps I've dealt with have been top notch. | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Ivy Johnson
Bunrin is not your typical “car salesman” He really took care of us and made us feel as if we made a great purchase. He LISTENED to us and made sure to go as far as possible to satisfy our goals. The location is a bit far for us however the travel was well with worth it. We are very happy and relived with our purchase. More important | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Nick Braun
We got a warranty to fix any problems that come up. Charging us $100 to fix a wiper blade that we should feel is covered under warranty. They say not. Needless to say we will not be buying any cars or services from them anymore. Also won’t guarantee work. ?? | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Rodney Gutekunst
We just left the Volkswagen dealership today 3/3/26 in our new Jetta .We have bought many cars from this dealership and our experience has always been excellent! We dealt with Joel Caraballo and he was awesome . He was knowledgeable, friendly and he kept us informed of the process. Joel even helped up getting the car amenities set u | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ jason ohlinger
Larry sold me a TDI, im a long time customer and everything was perfect as always. | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ William Ross
Courteous and knowledgeable advisors plus Top quality VW Mechanics | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Joan qigong for hands
I highly recommend Garnet VW. They make it so easy to service your car and buy one too. Everyone is super chill as well as professional. I've bought 3 cars from this place and will likely be buying another in a year or two. | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Mike Fortunato
We have worked with Kieran Coia (sales) for 8 years now. He is thoughtful, knowledgeable, and straightforward. You dont feel like you are haggling over a car; you feel like you are making decisions with someone who wants the best for you. Follow that with Brandon Mankin (best service guy in the business) and you have everything | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Heather Peter
The service department is so good. Very respectful. Everyone who works here is so nice. Thank you for all you do. :) | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ James Clark
1. Easily the best VW dealer in the area. Springfield is closer, but I wouldn’t go there if they offered the cure for eternal life. 2. Customer serving is “okay”. C+. 3. While they do the old “while we were there, we noticed”, which is a waste of time, at least they are honest. No “you need wipers” unless you really do. All in | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Melony Taylor
Salesman, Dan Hash was a great salesman. He was super relaxed, no pressure and he was very knowledgeable about the VW I was looking to purchase and also the car that I was trading in. Dan is definitely worth the 5 star rating and Garnet VW is where you should buy your next car ! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Katie McKinley
We just bought a used car from Garnet VW, and I can’t recommend them highly enough! We were greeted almost immediately upon our arrival, and our sales person, Jordan, was very knowledgeable, friendly, and patient. It didn’t matter if we were spending $10 or $100,000, we were viewed as valuable customers. We visited multiple dealershi | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ William Pollak
Good workmanship | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Brad Weir
Great customer service | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Justin
In all my years of buying cars, this was hands-down the Easy experience in my life. Jordan and the team at Garnet Volkswagen, I cannot say enough, good things about them! I got a great deal on my car that I love. I got a great value for my trade-in. Jordan worked hard to get me a great price and I was in and out of the dealership in | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Mark
| Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Torin Morgan
Had an amazing experience with Keo! He made the process smooth and pain free. I’d definitely recommend Garnet VW to anyone looking for a new or used car! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Guillermo Rodriguez JR
Only do oil change that is okay | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Brian Coffman
Dan sold us a great new Tiguan. Easy to deal with. | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Anthony Wickersham
Best service great waiting area with snacks and drinks and always fast efficient service ?? recommend | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Rebecca Walls
Garnet made it so easy to buy a car. Wonderful experience and very knowledgeable about all of it. | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Jenni Cell
This is the 6th car I purchased from Garnett Volkswagen of West Chester/Reading. The customer service is top notch; the staff makes the process smooth and stress free! I drive the extra miles from Delaware because Pennsylvania!! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ kristin atkins
Wonderful | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Eileen Monahan
Easy and accommodating when making the appointment. Greeted with a smile. Details of necessary repairs explained . Out in no time. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Kevin Hennessey
the Garnet VW service center is friendly and professional. Brandon is the best- very helpful. and our last visit was handled excellent. We appreciate the service people ! communicate and responsive | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ David Smith
My Sales Consultant, Jordan, was fantastic! The process was hassle free, and Jordan displayed a high level of integrity and transparency. I would recommend Jordan and Garnet Volkswagen to my family and friends. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Jennifer McKenna
I purchased my Volkswagen Atlas back in 2020 and had a great salesman named Bob. He did an awesome job organizing everything over the phone. We were able to come in purchase the car and leave very quickly. We still own the car and love it. Thanks Bob! When we need a new car, we will be asking for you! | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Leanne Robert
Excellent deals! | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Jeff Jagger
Zac was amazing. Honestly I don’t think the experience could have gone anymore perfectly. I was blown away from start to finish. Answered every question, call, and text immediately. Everything they said he delivered. I left without my car smiling ear to ear. Thank you Zac and the entire Garnet team. You have a customer for life. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ ANDREW CATTIN
Excellent dealership, nice people work there | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Fishing Person
I could not have asked for a better buying experience. Dan was very helpful and answered all of my questions during the process. No pressure whatsoever just easygoing and helpful. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Lillian Freeman
Brought my car in for service because when I’m stopping, my vehicle rumbled as if Km you once bumps. I asked for the breaks to get checked and was told my breaks are five and that’s vehicle did that if I’m driving at a high doors. I don’t agree with that estimation because I would have mentioned that when I bought the car. I did have | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Kim Purnell
This was our first experience taking our 2016 volkswagon cc here. I heard alot of good things about this place and they were true. Amazing customer service. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ joseph zeoli
Had a great, quick, and easy buying experience on my new GTI! Put in an online inquiry and got vehicle the next day. Great price and very painless and will service my vehicle here and would highly recommend to any friends and family looking for a VW! Joe my salesman was great as was Nick the manager!! | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Megan Emerson
Jurgan is awesome! He saved us from being stranded on a long road trip. My check engine light came on, and he promptly got us in and the part changed out. We were back on the road with minimal interruption. He really came through and went above and beyond. Truly appreciate it. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Ireland Romasko
I just bought my 2017 Volkswagen Passat and I’m so inlove with it !!!!! Thank you so much Dan Hash for all your help and making the process of my first purchase at a dealership amazing for me. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Edmond Gerveni
Very professional | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Marissa McCarthy
| Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Joe Buemi
A representative from your dealer (car he was driving had a dealer plate on it from your dealer) thought it would be a good idea to give me the finger multiple times as well as make inappropriate hand gestures at me on my way to work this morning. Just wanted to let you know this is who you have representing your dealer in your car. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ carolyn loughran
| Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Ati Q
Great service from the sales team. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Matthew Borromeo
| Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Pete Iancic
Great dealership and superb customer service, one of the best I have seen. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Aspen Keech
I had an outstanding experience at Garnet Volkswagen of West Chester. From start to finish, the process was smooth, professional, and stress-free. My salesman, Dan Hash, went above and beyond to make sure I found exactly what I was looking for. He was knowledgeable, patient, and never pushy. Dan made the entire car-buying experience | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Joe McBrearty
We purchase a Taos from Garnet VW and found the experience to be as pleasant as buying a car could be. Larry Stevens and Steve Mills were easy to work with and left us with a positive impression of honesty and trust. I would definitely purchase another car from Garnet VW. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Dennis E. Roberts
Contacted Garnet VW about leaking coolant. Spoke with Jen (Service Advisor used in past). Car was dropped on Saturday and I had back by Wednesday of next week - well in advance of date offered at initial call-up. Jen called several times to keep me updated on progress with detailed explanation of what needed to be done. While Gar | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Jennifer Kneppar
Extremely knowledgeable, friendly, no pressure. Joe was very helpful. I would gladly do business here again. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Patrick Coleman
Jordan and everyone at Garnett are the best! | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Christine Cerino
Garnet VW service is top notch, the folks at the service desk are ALWAYS knowledgeable and professional. Brandon is so knowledgeable and has been my go-to for the past 10 years. I travel 45 minutes from my house to Garnet, that's how much i trust them. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Oliver Garay
I went on for inspection and oil change. I was greeted by Jen in service with a smile, she took care of everything. When finished she walked me to my car which was unrecognizable…because they washed it for me! Love garnet volkswagon. Top tier. | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Debbie Bender
*Response to their comment; Who exactly should I call? The Service Manager was informed. Not a word was said to me. Not an apology, not an, "We will do better." Nothing. So yeah...you can keep your canned marketing comment." Buyer beware of the service department at this dealer. I JUST had brand new tires put on yesterday elsewhere | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Diane Gunn
| Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Kimberly Mitchell
Joe was an excellent communicator. He listened to my goals, was knowledgeable but not pushy. Worked out the best deal for me and I got a great car in return I highly recommend Joe Artmont at Garnet VW | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Vicki Witkowski
I just bought my new 2025 VW Taos. Jordan Clarius & Nick James were awesome. I have been going to Garnet VW for many years because of the impeccable service I receive there. The whole team is friendly and always willing to help me. Thank you again Jordan! Always had the best experience at Garnet VW. Jen in the service center was awe | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Douglas Gerdts
I bought a 2025 Tiguan last month from Jordan and the experience could not have been better! This is the 4th car I’ve bought from Garnet and the 5th one I’ve had serviced. Really — the reason I keep coming back is Jen in the service department. Anyone can sell you a car but what really matters, IMHO, is how it’s cared for and Garnet’ | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Edward Sweeney
I was very disappointed in my recent dealing with their service. I have a 2015 VW Jetta TDI and the AC was not working. They charged 290$ to evaluate the problem. They said the problem was the Fan Assembly Control Module and it needed to be replaced. Cost? 1,800$. I declined the service. Checking online, the price of a replacement un | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Carl E
I had to edit my review from a year ago if I could give this place zero Stars I would I brought my second vehicle in for an inspection it took two and a half hours they told me it took so long because it was an older truck and bigger and that it required more things to look at which is not true the mechanic lied to me and said the tr | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Gac Mail
Passenger side window was shattered, Garnett VW fixed it up for us. The service was professional and fast. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Gaurang Mistry
| Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Andrew Laraia
I started bringing my family's other vehicles here after years of good service for my Jetta. Honda Springfield was not doing the work they were saying they were doing on our Honda Accord and the service team at Garnet VW fixed all of their negligence. I've been happy with their work and now my family is as well. Keep it up. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Wilson Jeffreys
The best in customer service!! | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Paul O'Plenty
Friendly and professional. Nice lobby with perks. Courtesy car wash. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Aubrey Timlin
All around great experience! Purchased a new 2025 Volkswagen Jetta yesterday. Jordan and Nick made things smooth, seamless, and comfortable. Dealership is nice to visit. I love my new car! | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Max Saeger
My experience with Joe was FANTASTIC. He’s straight-forward, personable, and efficient. After being a Subaru loyalist, I am loving my new Tiguan!! Highly recommend Garnet. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Azza
The service staff is wonderful! They let me charge my EV here despite it not being a VW, which is an eco-conscious statement showing their commitment to the future. I love the new VW ID Buzz! It's not your traditional hippie minibus, but it sure is sexy! | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Aziz
Friendly environment and excellent service from the staff. Appointment was quick and easy . Price reasonable compared to other dealer services in the area. I will definitely recommend these guys. Keep up with the good work guys. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Brian
Customer service is always excellent! Friendly, knowledgeable staff and excellent communication. Highly recommend this dealership! | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Scott Stringfellow
I have an older 2008 Passat wagon that I took in for its 120k mile service. In addition to the service I had concerns with cold-start misfires. Brandon, who was my service agent, took the time to address all of my concerns, answer my questions, and make recommendations for addressing the problem. I have always appreciated the time | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Donna A
Most positive experience I’ve ever had at a car dealership. Ever. Friendly staff, quick service, fast to get an appointment, a video of my car up on the rack Annnd an escort to my vehicle. Impressive!! Also zero pressure trying to up sell extra services so I appreciated that. | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Amanda Carey
Brought family with me to buy a car for myself for the first time. The staff was very accommodating and helped me to understand each step of the process. I never felt pressured at any point during this experience and the whole process happened in a timely manner. I ended up with a great car at a great price. | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Ronnie Bell
| Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Rick Milew
while no one can predict car troubles. The service team at Garnett is who I trust with my VW services! Thankfully they were able to fix the issue I had in a timely manor. Excellent service team and I appreciate their patience while working with me! | Read Full Review
5/26/2025 12:00:00 AM | Google

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