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Garnet Volkswagen of West Chester

★★★★★(77)read reviews

1620 Wilmington Pike, West Chester, PA 19382

(610) 808-9402 Ask About Our Service Specials!

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Mon: 7:00 AM - 5:00 PMTues: 7:00 AM - 5:00 PMWed: 7:00 AM - 5:00 PMThur: 7:00 AM - 5:00 PMFri: 7:00 AM - 5:00 PMSat: 8:00 AM - 2:00 PMSun: Closed

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Customer Reviews

★★★★★ Debbie Bender
Buyer beware of the service department at this dealer. I JUST had brand new tires put on yesterday elsewhere and took it to Garnet today for an oil change. The girl came out and informed me that based on the tread depth of my tires, they needed to be rotated. Like WHAT???? I JUST had them put on yesterday. BRAND NEW! When they c | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Maria Remington
Dealership would not replace a worn out steering wheel under warranty. We had the car for less than 2 years and the wheel was peeling in multiple places. Took the car to a different dealership and they helped us. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Josh Ballard
Incredible Service! We worked with Randy Richard (salesperson) and Steve (Manager), who provided a seamless car leasing experience. They went out of their way to discuss pricing and model options with us and found the vehicle we sought. They were communicative throughout the entire process, which took about a week. They went above an | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Phil
Brandon and his team are great! I take all three of my VWs here for service. | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Kathleen Davoine
Efficient and friendly in the service center. I liked the video sent by the mechanic doing the maintenance. | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ BJ Hinkle
Dan and team were great. Straight forward efficient. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Jeff Sherman
it was all good | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Christian Tauber
Very nice people. Quick transaction. One little hiccup … but it got resolved! The Tiguan SEL R I purchased in September is the 4th car from Garnet VW. We won’t go anywhere else! | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ David O’Dor
Garnet Volkswagen is by far the best car dealership I have ever been to. The staff there especially Joe and Margot are extremely nice and they made the process super smooth and I'm very pleased by the service I received. My 2023 Volkswagen Taos is everything I wanted and more and I couldn't be happier. Thanks so much Garnet Volkswage | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Ken Zwizanski
Service department is great! I arrived just before my appointment time, my car was done very quickly and done right | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Cheryl Grosso
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10/13/2024 12:00:00 AM | Google
★★★★★ Jennipher Yogo
Great service as usual! Only complaint a car wash and vacuum would be nice! | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ lamar milbourne
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10/2/2024 12:00:00 AM | Google
★★★★★ Joseph Artmont
I would like to thank Jurgen for scheduling my Atlas for oil change, maintenance. inspection, etc. Easy to work with. | Read Full Review
9/19/2024 12:00:00 AM | Google
★★★★★ Matreana Williams
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9/15/2024 12:00:00 AM | Google
★★★★★ Paul Padien
Thank you for another great service experience by the Service Crew at Garnet Volkswagen. I am a VW junkie and they are pro's at servicing my 2012's - this time a Passat 2.5 with 155,000 miles and GOING STRONG !!! Shout out to the crew: Jon, Brandon, "Smiley", Dave Scheffler and Jen ! | Read Full Review
9/15/2024 12:00:00 AM | Google
★★★★★ Elana Steele
Amazing service! Got me in and out super quick. Loving my new car! Thank you guys:) | Read Full Review
9/15/2024 12:00:00 AM | Google
★★★★★ Kennyesha Scott
Jurgon was so helpful and thorough with service. Thank you! | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Ken Zwizanski
Great service, FRIENDLY people. I was able to do most of my purchase online from their website. My salesman, Dan, had everything ready when I arrived. Check out new car, test drive, paperwork - all done in less than 2 hours | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Bill Bogle Jr.
Fabulous transaction with Joe at Garnet Volkswagen. He found the exact car I wanted. Upfront on all of the financial details and worked with me. Love the car. Margot Lilly was great with the transaction. So smooth and enjoyable. | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ wes tilghman
Great service personnel as always. Thank you, for helping assure that our child drives around as safe as possible. | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Cara Linenbroker
Joseph Artmont was very knowledgeable about all aspects of the Taos I purchased. He helped me set up all the features and apps that connect to my new SUV. I highly recommend seeing Joseph Artmont for your car or SUV needs! | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Shoshana Rosenfinger
The dealership neglected to file the paperwork in a timely fashion for a tax refund, and we have consequently been unable to receive the refund from the federal government. Our initial experience purchasing the car was favorable so I hesitated to write this review until now, but have been left no choice because the staff has not bee | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Christine Archer
I’ve been a customer for a year and have been beyond happy with the experience! From the sales floor to the service department, everyone is friendly and professional. I can’t recommend Garnet Valley VW enough! Special thanks to Dan in sales and Joe and Jurgen in service! | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ mustafa kurul
7 or 8 months ago this service replaced my water pump but did not say anything about the timing chain and i paid quite a bit money for that. Now they said my engine front cap is leaking oil(which they opened and closed back than for replacing the water pump) and I need new timing chain. That is really absurd and very unfair business. | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ Miagora Elkins
Jurgen is the BEST SERVICE ADVISOR here at VW. He was very patient and explained everything to me! | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Torque Investments
I recently had the pleasure of purchasing a car from Garnet Volkswagen, and I must say, it was an exceptional experience from start to finish! From the moment I walked in, I was greeted by a warm and friendly atmosphere that made me feel right at home. My sales associate, Randy, was nothing short of fantastic. He took the time to und | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Michael Tab!
Very honest and up front experience. I'll definitely be buying future vehicles from Garnet Volkswagen and Joe Artmont. | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Bunker Blake
Jurgen provided exceptional service—responsive, honest, and efficient in completing my repair. I truly appreciate the straightforward, no-nonsense approach this dealership takes. I’ll definitely return for future services and purchases. Thank you! | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Jennifer Bentley
I have been getting my SUV serviced at Garnet VW for over six years and the service department is always phenomenal! Brandon in service is amazing! Always going above and beyond! | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Carley Strauss
Garnet Volkswagen is the best! I never take my car anywhere else and Brandon always takes care of me. He always takes the time to walk me through my recommended service and provides me with options based on what I’m comfortable with….the best! | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Mary King
I can't speak on the sales side of things but the service department is terrible. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Carlos Perez
I appreciate the honesty and transparency at Garnet Volkswagen of West Chester. They never try to upsell me, which is why I'm happy to drive the extra 22 miles for their service. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Nicholas Schuck
This was by far the most positive car dealership experience I’ve ever had. We were welcomed by Randy, who helped me navigate which type of make & model would best fit my needs as a new dad. Randy also introduced us to Kieran to help us understand what specific features would be best for a growing family, providing his recommendation | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Lucy Davis
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8/1/2024 12:00:00 AM | Google
★★★★★ Aibrean Kristin
I had taken my '19 VW Atlas to this exact location on July 31st because I have been experiencing an ongoing issue with my steering in my vehicle. Upon arrival it was okay. They finally had taken my car for a test drive and brought it back to the dealership to put it up on the lift to check the undercarriage. Upon me sitting in the wa | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Roger Lacy
Friendly service, found my intermittent noise and repaired it! Clean facility and nice waiting area. | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Cliff Burns
Fair pricing, no pushy sales or upselling, attentive sales team (Fran is great!), simple and quick purchase process. Just bought 3rd car from them. | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Edmond Gerveni
Very professional | Read Full Review
7/17/2024 12:00:00 AM | Google
★★★★★ Nicholas Frangia
Purchased a 2018 Atlas in spring 2021 that has just come in, 30k miles. At the time they said it just needed a cleaning but it wasn't that bad and we wanted to take the vehicle home that day. Noticed the gear shifter was a little loose and as we went out to dinner for my birthday the gears banged and were grinding going from drive | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Tony Quartarone
I brought my car in for its first oil change at Garnet VW. The person that worked with me Jurgen was amazing. A complete gentleman. 10 stars. Thanks Jurgen!!!!! | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ Suzanne Nelson
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6/18/2024 12:00:00 AM | Google
★★★★★ henry oswald
Keep up the great work folks! Thanks for being awesome. | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ JJ Conde
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6/16/2024 12:00:00 AM | Google
★★★★★ Julie Shenkman
I had to have my 2022 Taos inspected and it needed rear brakes. Because I plan to trade my car in at the end of my lease in few months, putting money and brakes into a car I wasn’t planning to drive for much longer felt like a huge blow. After sharing the situation with Jurgen and agreeing to do the brakes—better safe than sorry—he w | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Maya
Love this place. Myself and my family have purchased many of cars from here.. Jurgen and Brandon always take care of me when needing services on my car. VW WEST CHESTER ARE LIKE FAMILY?? | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Chrissy Waggett
Dan was amazing to work with during the entire car buying process! | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Leonard Bell
I am very satisfied with the level of service I received at Garnet Volkswagen. They are very thorough and I was treated very well by a friendly, professional staff. | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Joelle Waterkotte
Always recommend Jordan at Garnet Volkswagon! | Read Full Review
6/10/2024 12:00:00 AM | Google
★★★★★ Katie Ireland
Jurgen was easy to deal with and super friendly! Great experience as always at Garnet. | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Diana Agosto
Jurgen was very informative and kind | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Rebecca Mankin
Jurgen was very timely with assisting me, great service! | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ joyce bonner
I’ve been a loyal customer for years, and I continue to be impressed with Garnet VW service. Their team is dedicated to providing the best service possible. Brandon is always professional, friendly and helpful. Highly recommend. | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Gilbert Torres
Brandon, has been my go to service guy at Garnet. I have known him for 12 years now ( 2 WVs) in my time. He has never failed me. | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Everett Lee
Great, quick, helpful service. Came for inspection and a key pairing. Thanks Brandon! | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Elizabeth Sokolowski
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6/7/2024 12:00:00 AM | Google
★★★★★ Samuel Greenhalgh, Jr.
I've purchased two vehicles at Garnet VW; I continue to service those cars at the dealership knowing that I'm paying higher labor because of how amazing the service team is. Brandon has continually gone over and beyond to make sure I understand the repairs that need to be made, the options available to me and how to keep my vehicles | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Roshun Pai
Brandon is an incredible service representative and the whole team is terrific. We always feel supported and appreciate how responsive the team is when we work with purchasing and servicing our vehicles. | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Phil
Ask for Brandon if you need to get your VW serviced. He’s great, really knows his stuff! | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ William Holder Realty Team
Great quick service, delivered on all of our wants. Joe was great to work with | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Sara Smyth
Garnet is the best and Brandon is awesome! I have been a customer for 16 years and purchased two vehicles there. Garnet has always treated me fairly, been an objective sounding board for decisions and provided truly excellent service. Cannot recommend them enough! | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Dennis Davis
Just bought a 2023 Atlas Cross from Garnet VW. Worked with Joe Artmont, let me throw this out there, I’ve never had an easier car buying experience. No one at the dealership was overbearing or pushy…I started looking 3 months ago and ultimately ended up back with Joe at Garnet VW. He and his team had paperwork complete and ready t | Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Vanny Dong
Entire team from Joe to Margot was very gracious and helpful. Would definitely recommend friends and family. | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Catch Me
My experience there has been the best I’ve ever had at any dealership. Jurgen and Adam the tech was very courteous and quick with their service. My car was done in record time and I had a good time laughing with both of them about a trip to Mexico lol. Thank you fellas, will definitely be back ?? | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Sequoia Smith
Garnet VW has always taken great care of me and my car. I got my inspection done today and Jurgen was wonderful. He answered any questions I had and was very kind! | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Andrea Johnson
The service team is top notch! Shout out to Jurgen!! | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Schindel Barricks
I have owned a total of 5 Volkswagen's in my life time, and I will continue to buy from Garnet for the simple fact that they feel like family!!! I have never have such great customer service anywhere. I know the service advisors by name and they know my mother and daughter as well! I was just recently in because of a nail in my t | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Edward H. Bell
Many Thanks to the team of Brandon (advisor) and Tom (tech) for inspecting and maintaining both of my cars. Polite, accurate, personable and many problems solved. Thank You and Best Regards, | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Jerry Creedon
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5/19/2024 12:00:00 AM | Google
★★★★★ Jurgen Koco
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5/18/2024 12:00:00 AM | Google
★★★★★ Christopher Quinsler
Joe could not have provided a better car buying experience for us - start to finish! We spent months researching vehicles and had endless questions, all of which Joe was able to answer on the spot. If you are in the market for a VW go see Joe at Garnet VW! | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Jessika Davis
Wonderful sales. Joe made the purchasing experience quick and painless. Highly recommend dealing with Joe for all your vehicle purchases! Thank you! | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ George Clarius
I told the VW salesman that I wanted to get a new car. I owned a 2011 VW Tiguan. Based on my needs the salesman suggested that I get the 2022 VW Taos. The car is about the same size as my 2011 Tiguan but has many more fun driving features. The car had lots of pep even though the engine was a little smaller. We've purchased many VWs | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Brieyah Boykin
Kiern Coia, has been a great help since I first got my car in 2021. Anytime I have questions he allows me to reach out to him and he answers very quickly. VW has great customer service and I really appreciate Kiern going through the options thoroughly to make me understand what the best decision is and he is very knowledgeable about | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ henry oswald
I am the service manager at Carshop in Glen Mills. Its rare to find vendors who are as much of a pleasure to deal with as Garnet VW. Thank you for all that you do. | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Dan Adams
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5/12/2024 12:00:00 AM | Google
★★★★★ Ronald Lawver
My name is Justin and I have had an absolute amazing experience dealing with Joe Artmont. He had to work some kind of magic to get me into a new vehicle. I highly recommend him | Read Full Review
5/10/2024 12:00:00 AM | Google

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