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Kelly Volkswagen

★★★★★(129)read reviews

736 S Main Ave, Scranton, PA 18504

(570) 906-8744 Ask About Our Service Specials!

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Mon: 8:00 AM - 5:00 PMTues: 8:00 AM - 5:00 PMWed: 8:00 AM - 5:00 PMThur: 8:00 AM - 5:00 PMFri: 8:00 AM - 5:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Dolores Notari
Kelly Volkswagen Service is excellent. I went there with an appointment explained my situation they resolved my issue in the same day. | Read Full Review
8/27/2026 12:00:00 AM | Google
★★★★★ Patrick Hart
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8/25/2026 12:00:00 AM | Google
★★★★★ Renee Hermanovich
Mike and Todd always have made us feel welcome, warm & friendly My Dad, Mom, Hasband & myself have had several VW cars since 2011. Pete as a new teammate was professional and to the point, hopefully he will learn the customer base and know the importance of the added customer service Mike & Todd display. | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Shannon Kowalski
Always kind, professional, and courteous. Every employee I've encountered takes the time to explain each service and answer any questions I may have. I know my car is in good hand with Kelly's! | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Alicia Kondraski
I had an excellent experience with Kelly Volkswagen service department and truly appreciate the outstanding customer service I received. Mike was absolutely excellent to work with. He went above and beyond to listen to my concerns, address my issues, and make sure everything was taken care of. His patience, professionalism, and genui | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Mac Nagur
Excellent service. Professional - courteous | Read Full Review
8/10/2026 12:00:00 AM | Google
★★★★★ william bradican
Billy, Michael and their team are what every dealership should be !!! They take all the typical problems out of car buying , even in this market. Thanks for another terrific VW | Read Full Review
8/10/2026 12:00:00 AM | Google
★★★★★ Austin Lipowitch
Joe was very helpful from the beginning of the process to the very end . Answered all of our questions and made the buying process so easy for us . Definitely recommend speaking with Joe if you're looking for a vehicle . | Read Full Review
8/10/2026 12:00:00 AM | Google
★★★★★ TODD STROH
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8/8/2026 12:00:00 AM | Google
★★★★★ Don Broughton
Very professional and thorough service. | Read Full Review
8/6/2026 12:00:00 AM | Google
★★★★★ julie chowanec
Service department was great Quick service. Great communication. No complaints. | Read Full Review
8/6/2026 12:00:00 AM | Google
★★★★★ Stacey Rowlands
This is the best service department. Mike and his team are always super helpful. They go above and beyond! | Read Full Review
8/1/2026 12:00:00 AM | Google
★★★★★ Vanessa White
Kelly Volkswagen always takes good care of my vehicle, explains and shows me what's going on and fixes it timely. | Read Full Review
7/28/2026 12:00:00 AM | Google
★★★★★ Monica Smith
During my recent service visit, there was a slight mix-up and they didn't give me any trouble making it right! | Read Full Review
7/28/2026 12:00:00 AM | Google
★★★★★ Marino Zazzera
Recently came in for an oil and filter change, rotate tires, etc. Had a small problem with oil leaking. This car was just out of warranty. Kelly Volkeswagen team took care of everything just like it was still in warranty. Great people & a job well done as usually. Did I mention I'm on my 6th VW with Kelly VW. | Read Full Review
7/19/2026 12:00:00 AM | Google
★★★★★ Boogiedown Wiffle Ball
Great service, always personable and customer friendly. Feel like I'm in good hands and I get their best effort every time I go. | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Sandy Adelson
They were very accommodating to , me at 4 pm they took my VW 2026 Atlas in to check the AC as it was not cooling at all , even though I didn't purchase it at their dealership.They were able to diagnose the problem but at the time they were unable to fix it . We were in town from Delaware for an appointment on Monday and were heading | Read Full Review
7/9/2026 12:00:00 AM | Google
★★★★★ Randy Baldwin
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7/9/2026 12:00:00 AM | Google
★★★★★ Donna Snyder
Very friendly and very helpful! Mike took a lot of time to explain things. Great service! | Read Full Review
7/8/2026 12:00:00 AM | Google
★★★★★ Kelly Gregory
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7/7/2026 12:00:00 AM | Google
★★★★★ Rich Mullen
Repaired my abs, fast and priced right!! | Read Full Review
7/4/2026 12:00:00 AM | Google
★★★★★ brain soden
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7/3/2026 12:00:00 AM | Google
★★★★★ Jerry White
The service at Volkswagen was great. The service reps are not very personable but they provide great service and very knowledgeable and helpful | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ Rose Delvecchio
Always a great team. Love my car?! After 14 years that's saying quite a bit. Same great car…same great ride. Thanks to the team. Excellence in quality and service. | Read Full Review
6/20/2026 12:00:00 AM | Google
★★★★★ Joseph Sauter
Attentive, courteous, and prompt service | Read Full Review
6/16/2026 12:00:00 AM | Google
★★★★★ Mallory Gilhooley
Kelly VW service is always honest and fair. I appreciated the phone call with expectations before the service was started and charged for. Great guys! | Read Full Review
6/16/2026 12:00:00 AM | Google
★★★★★ Rohit Singh
At Kelly VW, you feel at home, cared for, and have the work explained in detail, whether it's been done or is to be done. They provide excellent, timely service, have a caring team, are courteous, polite, and ever ready to help. | Read Full Review
6/16/2026 12:00:00 AM | Google
★★★★★ Angela Crecca
Kelly VW service always does a great job and Todd keeps a good line of communication open as to what's happening during the process. I'm slightly disappointed that they don't offer loaners any longer, being that it took overnight to finish the work but I guess that's what Uber's are for. Other than that, I'm happy with my car and I a | Read Full Review
6/16/2026 12:00:00 AM | Google
★★★★★ William Askew
Fast service. Received complete & accurate explanation of problem with my car. Explained plan for a temporary fix so I could drive my car until parts arrive for a permanent repair. | Read Full Review
6/10/2026 12:00:00 AM | Google
★★★★★ Joanne Schmidt
A wonderful service department…. Thank you! | Read Full Review
6/4/2026 12:00:00 AM | Google
★★★★★ Pierino Cicco
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6/4/2026 12:00:00 AM | Google
★★★★★ Kelly White
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6/4/2026 12:00:00 AM | Google
★★★★★ Nikole Noone
Love the small town feel of the dealership. Great service!! | Read Full Review
5/20/2026 12:00:00 AM | Google
★★★★★ Mia Royce
The best experience I’ve ever had buying a car. If you’re looking ask for Joe! | Read Full Review
5/15/2026 12:00:00 AM | Google
★★★★★ Heather Jones
Phenomenal experience! Highly recommend. I did not purchase the car from them and they have showed me the best customer. I literally drive past another VW dealer for a 45 minute drive to have them service my car! | Read Full Review
5/15/2026 12:00:00 AM | Google
★★★★★ Nicole Shapiro
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5/14/2026 12:00:00 AM | Google
★★★★★ Kim Follmer
Always excellent customer service and nice to trust that the bug is in good hands! | Read Full Review
5/8/2026 12:00:00 AM | Google
★★★★★ Kimberly Cwalinski
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5/8/2026 12:00:00 AM | Google
★★★★★ Dawn trzesniowski
The service department is fantastic! I’ve never had an issue with not understanding what needed to be done. Everyone is very friendly and knowledgeable. Everything is always shown and explained in detail. | Read Full Review
5/7/2026 12:00:00 AM | Google
★★★★★ Binaku Mechanical INC
Ned he was very helpful here if anyone want to buy the car to this dealership ask for Ned | Read Full Review
5/6/2026 12:00:00 AM | Google
★★★★★ Stephan Sedon
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5/5/2026 12:00:00 AM | Google
★★★★★ Paul Sumski
Mike and the team provided outstanding customer service. During an oil change and tire rotation, they completed the service along with finding things proactively that were replaced or fixed under the car warranty. They also let me know I needed 4 new tires. Although I usually do not buy tires from dealers, they had the tires I prefer | Read Full Review
5/2/2026 12:00:00 AM | Google
★★★★★ Tim Pryle
Always a high level of professional and friendly service at Kelly VW! | Read Full Review
5/2/2026 12:00:00 AM | Google
★★★★★ Jason Cotter
Thank you to Joe for getting me approved and on the road, I had a lot of negative equity and he was willing to work with me so happy with my ride | Read Full Review
4/30/2026 12:00:00 AM | Google
★★★★★ mayur thumma
This is one of the best VW dealership among all dealerships I have been to in the US. They are very professional, accommodating to customer needs and always ready to assist irrespective of whether you have an appointment or not. I have been servicing my car here for 3 years and all I have is great customer experience. Buy a VW here i | Read Full Review
4/30/2026 12:00:00 AM | Google
★★★★★ Bruce Gibson
Fantastic Service Department, Do everything you would expect and more. Best service I've had in 50yrs owning a vehicle. | Read Full Review
4/30/2026 12:00:00 AM | Google
★★★★★ eugene kim
Friendly and knowledgeable service. I choose to take my son‘s car to Kelly despite it being quite a drive. I find them very trustworthy. | Read Full Review
4/30/2026 12:00:00 AM | Google
★★★★★ Danielle Krimmel
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4/30/2026 12:00:00 AM | Google
★★★★★ Ginny Murphy
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4/22/2026 12:00:00 AM | Google
★★★★★ Linda Murray
Kelly Volkswagen always attends to me with fast courteous service. | Read Full Review
4/22/2026 12:00:00 AM | Google
★★★★★ Jennifer Toomey
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4/20/2026 12:00:00 AM | Google
★★★★★ Nicole Michelle
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4/19/2026 12:00:00 AM | Google
★★★★★ Joe Rinaldi
Always great service at Kelly’s thanks Michael, Todd, Peter and the guys | Read Full Review
4/18/2026 12:00:00 AM | Google
★★★★★ Gregory Burzinski
Great service. Trustworthy technicians. | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Richard Padgett
I’ve used Kelly’s twice within the past year, and both experiences have been nothing short of amazing. Their team is always helpful, courteous, and truly goes above and beyond with customer service. The most recent time I used them, my cylinder head needed to be replaced and it was part of a recall, which meant I had to wait about 6 | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Jason Jones
Great dealership with professional service!!! | Read Full Review
4/16/2026 12:00:00 AM | Google
★★★★★ Andrea Long
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4/13/2026 12:00:00 AM | Google
★★★★★ Amy
I love working with Kelly VW. They are a family run dealership. They go above and beyond for their customers. I ask a lot of questions and they always answer them thoroughly and explain things very well. Highly recommend. | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Sue DeBella
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4/10/2026 12:00:00 AM | Google
★★★★★ Keith Limbach
Good place to get your VW serviced. | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Gage Foote
Good service | Read Full Review
4/9/2026 12:00:00 AM | Google
★★★★★ Debbie Varcoe
Great sales and service. At my last visit for service I needed to get back for a family emergency and the service department did not hesitate to offer me a loaner vehicle so I could get home. They offered to help in anyway. These guys are awesome. | Read Full Review
4/7/2026 12:00:00 AM | Google
★★★★★ Victor Alberigi
Timely and helpful service | Read Full Review
4/7/2026 12:00:00 AM | Google
★★★★★ fred hensler
Great service friendly staff, convenient scheduling and quality service, highly recommend for your VW. | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Diamarina Marrero
Would 1000 recommend this place. I was originally quoted at another place for over $2000 for a problem I was having with my car. But Kelly Volkswagen saved me 500+. They also found a way to fit me in and get my car done promptly so I didn’t need to continue to spend money on a rental. 10/10 | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Michael Gavlick
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3/29/2026 12:00:00 AM | Google
★★★★★ Larry Mcrae
Yeah I didn’t get enough answers on what’s going on with my vehicle | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Victor Garcia
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3/27/2026 12:00:00 AM | Google
★★★★★ Berthe Monahan
I love coming to Kelly VW! First - it's like visiting with friends and/or family.... always happy to see you! Second - the service is impeccable. I have my car inspected, oil changed and any other service my car may require. The fellows at the Service Desk couldn't be any nicer. They explain anything that was done to my car in full d | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Kris DeLeo
Get all of my work done on my TDI Passat here and they've kept my car happy and healthy, great service, fair pricing, and more than reliable when it comes to diesels | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Stitch Biatch
Always pleasant to deal with. These guys are very knowledgeable and so courteous. And the charges are reasonable. We will only take our car to Kelly! | Read Full Review
3/25/2026 12:00:00 AM | Google
★★★★★ Katie Padula
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3/25/2026 12:00:00 AM | Google
★★★★★ Cynthia Lacey
My 2022 Taos went to have the new transmission programmed. They stated they were busy but would try the best to get to it. They did great I had it back the same day they had it towed there. They walked me through everything and kept in contact. I’m very pleased with how pleasant and responsive they were. Peter was so pleasant | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Amanda Finella
The BEST service around and the friendliest staff! | Read Full Review
3/22/2026 12:00:00 AM | Google
★★★★★ James Osborne
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3/18/2026 12:00:00 AM | Google
★★★★★ Tara Hoey
Very great experience! Very honest and I did not feel pressured at all | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ tina yakely
Love dealing with Kelly VW service guys. They know their stuff, thry are honest and don't make you feel dumb for asking questions. Always do a great job!! | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Sharon Levy
Kelly Motors is the best! Excellent service in all that they do!! | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ lisa deorio
35 years and 9 VW’s with the same dealership Kelly VW, always impeccable service | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Alexander Torres sanchez
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3/8/2026 12:00:00 AM | Google
★★★★★ Bobby Dougherty
I had a pretty uncommon issue with my new VW Atlas, Kelly VW was great with extremely timely responses from Paul handling all of the logistics to the quick repair and return of my vehicle. I will use Kelly VW for all scheduled maintenance and anything else that may arise. | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ T S
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3/8/2026 12:00:00 AM | Google
★★★★★ Ashley Hill
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3/6/2026 12:00:00 AM | Google
★★★★★ Erica Grasso
Service department is always pleasant and full of knowledge!! | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Kevin Smith
Your people are kind. I’ll give you that. But again, I left with the issue not resolved and put in another $500. The car is actually worse than when I brought it in. Now it won’t drive over 3k RPM’s and I was told $3k+ to fix it. I’ve already spent over $1k to learn it was going to be $3k+ to fix. Ridiculous. | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Emily Apostolico
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3/4/2026 12:00:00 AM | Google
★★★★★ Tina Morgan
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3/3/2026 12:00:00 AM | Google
★★★★★ looney wilcox
Service is top of the line. No comparison. I have used many dealerships and believe me they are the best !!!!! Kelly Volkswagen is the go to for your VW service!! | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Frederick Lidle
Fast, friendly service. Reasonably priced. Fixed issues. No complaints. | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Joe Casarella
Excellent service. Staff courteous and personable | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Scott
UPDATE -Up to 4 months now, still nothing. It has been 3 months and no call or follow up to this after many promises. Girlfriend had an issue with her convertable. They could not get us in for weeks. They needed it dropped off the night before so they had it all day. We went out of our way to accommodate. They called and said it | Read Full Review
2/24/2026 12:00:00 AM | Google
★★★★★ Emily Sheehan
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2/23/2026 12:00:00 AM | Google
★★★★★ Gretchen VanDyke
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2/20/2026 12:00:00 AM | Google
★★★★★ Scott Lougee
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2/20/2026 12:00:00 AM | Google
★★★★★ Javier Pazmino
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2/19/2026 12:00:00 AM | Google
★★★★★ MIKE BRENNAN
My wife and I scheduled an appointment to address a worn control arm bushing. Mike was extremely helpful. Repair was performed quickly. He was also informative regarding additional services and general information. I would highly recommend Kelly Volkswagen. | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Jacintha Burke
The service staff Listened to me. Worked diligently to resolve my VW's issues.We have purchased only Volkswagens for 20 years.Why? Because the quality of the service Kelly provides | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Kathy Kelly
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2/12/2026 12:00:00 AM | Google
★★★★★ J Shelp
Always great service provided ! | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Michael Messenger
Very professional, always great service | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Chuck Wagon
Get service Great people Always a 5 star experience for over 30 years of working with this dealership Much thanks. | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Marissa Smith
Absolutely awful! Took my car in for its annual maintenance with an additional issue and 2 recalls. 1 recall was said to be “fixed” lol it wasn’t the screen still snows. Second recall they removed my engine cover with no replacement cover available. They advised my vibration was better! It’s worse and now it pulls hard to the right. | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ lenny kulick
Had a pretty big issue with my Tiguan . Did the tests and confirmed the problem . The parts were ordered and it was fixed in a very short time . All costs paid by Kelly Volkswagen and a loaner car . Excellent service from start to finish . | Read Full Review
1/29/2026 12:00:00 AM | Google
★★★★★ Ronald Bidwell
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1/26/2026 12:00:00 AM | Google
★★★★★ Todd Habeeb
Everyone is always friendly and knowledgeable. Very easy to deal with any issues and questions | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Brian Murray
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1/26/2026 12:00:00 AM | Google
★★★★★ Amanda Smith
Great customer service …. Brought my 2015 Volkswagen GTI down for a recall and they were fast, respectful a great customer service. Tyler did the work on my car and he did an outstanding job. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Len Pesotini
KVW is always courteous and professional. They treat you like family. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Lisa Tizzoni
We love Kelly Volkswagen - they are so accommodating and a pleasure to deal with! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Candice Muench
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1/26/2026 12:00:00 AM | Google
★★★★★ Beth Egan
Have purchased and serviced all my VWs with Kelly VW. I have always had positive experiences with the sales and service department. I will continue to purchase and service my vehicles with Kelly VW. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Renee Parry
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1/26/2026 12:00:00 AM | Google
★★★★★ Dan Fletcher
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1/26/2026 12:00:00 AM | Google
★★★★★ Guy Finucan
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1/26/2026 12:00:00 AM | Google
★★★★★ Greg Triggs
Great recall experience with the service department. Communication was friendly, thorough & efficient. The staff was confident, well trained and solution oriented. Don't hesitate to patronize. ???? | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Jennifer Simko
Wonderful customer service, keeping me informed every step of the way. I live 5 mins from my local VW who did not call us back after 5 attempts so we made the 45 min trip to Kelly VW who answered our call on the first ring. | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Charla Ulitchney
My daughter's transmission went. Kelly Volkswagen was the only Volkswagen dealership available within a week. Pete was very helpful over the phone and the whole dealership was very timely and communicative. | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Jen Stevens
We have always had such great experiences with the service department at Kelly VW. They are up front and honest and don’t try to ‘find’ extra things that need to be done. I highly recommend them! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ sarah kane
excellent customer service. quick and efficient! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Billy Curry
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12/26/2025 12:00:00 AM | Google
★★★★★ Christa Cielski
Wonderful service experience! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Stacey Mcgowan
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12/26/2025 12:00:00 AM | Google
★★★★★ Jordan Davis
Very easy and professional to deal with. Highly recommend their service department. | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Barbe Sempa
The service staff is courteous, friendly and efficient. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Joanne Schmidt
A wonderful service department….i only wish the additional service would cost less! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Aidan Burke
My wife and i had a really great experience working with Joe Cawley. Joe is a salesman that we worked with while setting up a 3 year lease on the Volkswagen Tiguan SE. From the moment we walked in the door he was super helpful and explained everything in detail about the car to us. On top of that he just made us feel like we were in | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ SrCarterD3
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11/26/2025 12:00:00 AM | Google
★★★★★ Luis Gilces
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11/26/2025 12:00:00 AM | Google
★★★★★ Cynthia Lacey
They took there time looking over my car and reporting it to the warranty company they stated my call don’t drive only goes in reverse when I have it towed the car drove . Than again at the new shop the car drove . Turns out it’s not what they said | Read Full Review
11/26/2025 12:00:00 AM | Google

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