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Cochran Volkswagen

★★★★★(151)read reviews

2755 W Liberty Ave, Pittsburgh, PA 15216

(412) 357-1479 Ask About Our Service Specials!

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Get a 10% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 04.01.25 and 06.30.25.
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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Fred Galvez
Unfortunately I've had a lot of difficulties with quality of vehicle service over the last year or two.. service has improved .. it's a bit more punctual and with videos of the work there is more disclosure but recently I had to decline service when I was going to be charged $4,000 to install a coil spring on my VW Touareg.. I like t | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Sharissa Shatten
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11/14/2024 12:00:00 AM | Google
★★★★★ D J
Everyone was great. | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Jane Sharpless
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11/11/2024 12:00:00 AM | Google
★★★★★ Jesse Byerly
This was without a doubt the worst customer service. I made an appointment a week and half in advance online to get 4 new tires and would be waiting. My appointment was at 9:30am and I did not leave until 1:45pm. Not only does it cost more there but the service is worse. When I finally received my car with rims not only terribly dirt | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Kylah Mitchell
I brought my car on Thursday, November 7th, 2024 with Joseph Washington. Such a wonderful experience. Joseph and all the staff at the dealership were so helpful in making this process smooth and as easy as possible. Especially being a first-time leaser and dealing with dealerships I highly recommend this place. Thank you so much for | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Jamie Moore
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11/10/2024 12:00:00 AM | Google
★★★★★ Jasmina Mahic
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11/7/2024 12:00:00 AM | Google
★★★★★ Lauri Mosley
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11/7/2024 12:00:00 AM | Google
★★★★★ Keara Shields
Everyone i talked to was extremely helpful and kind!! I would recommend them 10/10 | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Rick Stair
Great to deal with | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Nicole Hartung
This team always takes good care of my VW and they thoroughly explain the work being done. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ max schoppen
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11/3/2024 12:00:00 AM | Google
★★★★★ Aaron Hey
Great staff! Willing to work with you and meet your needs!. Shane was my dealer there and he was a swell down to earth guy who was very professional and fun to talk with! | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Morgan Joy
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10/30/2024 12:00:00 AM | Google
★★★★★ Blesson T Yohannan (Bless)
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10/30/2024 12:00:00 AM | Google
★★★★★ Will Tobehappy
Cochran Volkswagen has an exceptional service department who provide the best service experience I have ever had. | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Deborah E McKenzie
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10/26/2024 12:00:00 AM | Google
★★★★★ Don Birkett
Service advisor Michael Hecker was extremely helpful with getting my vehicle serviced and repaired the morning I took it in without a scheduled appointment. Master Technician Ashlin Ingram did an outstanding job correctly troubleshooting and fixing my Travel assist issue and identifying a leaking water pump. Both individuals went abo | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Dragon Xu
I did not expect to have a nightmare experience buying a used 2010 hyundai sonata in Cochran Volkswagen South Hills. Salesperson and managers treat customers with entirely different attitudes after I purchased this car. The nightmare started with a falling brake caliper. Only after one week that I bought this car on 6/2/2024, the dri | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Barbara Sabourin
Brian was super helpful. I needed replacement for a damaged side view mirror. He ordered the part and scheduled at the time I went in to inquire. Service and end result was perfect. | Read Full Review
10/25/2024 12:00:00 AM | Google
★★★★★ Jennifer Sadowski
Excellent customer service!!! | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Alex Bondi
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10/21/2024 12:00:00 AM | Google
★★★★★ Eric Nelson
All was fine, timely service always polite. Always too much money. | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ RYAN FEDERBUSCH
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10/14/2024 12:00:00 AM | Google
★★★★★ edward edward murphy
Nice and on time service | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Joe Knouff
Joe Washington was a great salesman. I love my VW Tiguan. The price was great and it drives so well | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Stephanie Olsen
Efficient, and transparent with great updates on how my car is doing. | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Louie cervi
It was a great experience, TJ was great and was a pleasure doing business with him. Very nice guy! | Read Full Review
10/12/2024 12:00:00 AM | Cars.com
★★★★★ Danika Bash
Great communication, great technicians!! | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Deanna Moyer
Always friendly, courteous and prompt! | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Chloe nelligan
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10/2/2024 12:00:00 AM | Google
★★★★★ Alton Carrigan
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9/26/2024 12:00:00 AM | Google
★★★★★ Tyler Wolf
The team is always super friendly and helpful with any questions. I have a had a few instances where extra work is needed and has been completed in a timely manner. | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Peggy drake
Was able to squeeze me in for oil change/tire rotation/inspection! Very great service. Was able to drop off the night before and was done by afternoon. Thank you for the great service and pleasant greeting. Would definitely recommend this place to anyone. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Mark DiNatale
Great and timely service. Helped me with a scheduling for my children’s sports games | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ Carl King, Jr.
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9/21/2024 12:00:00 AM | Google
★★★★★ Carolina Kuhn
polite, straightforward and swift service | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Debbie Klein
I always trust taking my car here for regular maintenance and any concerns I might have. The team is patient and answers my (often many) questions. I appreciate that I can text or call them and they always provide updates so I know what to expect. | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Faith Stephens
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9/18/2024 12:00:00 AM | Google
★★★★★ Abdullah J
Great service center. Professional, friendly. I had a similarly great experience at their Subaru service center. Update : Fixing small things is very expensive at VW. I have an issue with my flasher blinking too quick, they said about $750. My auto-lock latch needs replacement, they said about $650. Also, they charged me $160 to j | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Raymond Wiethorn
Great service under extended VW warranty | Read Full Review
9/15/2024 12:00:00 AM | Google
★★★★★ Carolyn
Very efficient and timely | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ david bortz
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9/8/2024 12:00:00 AM | Google
★★★★★ Anna Lucas
I called for an emergency battery replacement and Brian, at South Hills west liberty avenue Volkswagen got me an immediately. Service was amazing and fast. They even was my car! | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Almir Rastoder
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9/6/2024 12:00:00 AM | Google
★★★★★ Halie Godesky
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9/3/2024 12:00:00 AM | Google
★★★★★ Linda Sammartin
I had a great experience, Mike your service person in your service department is so helpful always I’ve never had a problem. He is always taken care of me quick I think your service department is great. I would recommend anybody there. Who has a Volkswagen. to take their car there do you have a great bunch of guys there's | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Justin Horvat
Showroom is a good experience. No pressure sales team. Porters seriously hustle for the customers and sales teams. Financing was well explained with care through the process. Service manager took time to introduce himself and explain their process. Tech team helped with programming phones and catching us up to speed on our first | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ tommy diviney
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9/3/2024 12:00:00 AM | Google
★★★★★ Ross Chambers
Mike at #1 Cochran VW Service South Hills went above and beyond to help, working with common sense and excellent client service. | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Bev Hunt
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8/31/2024 12:00:00 AM | Google
★★★★★ Michelle Cochenour
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8/31/2024 12:00:00 AM | Google
★★★★★ Andrea
I was unexpectedly in the market for a new car. I am so glad I walked into Cochran VW South Hills when I did. I was greeted by TJ who took the time to understand what I wanted and needed in a car. He treated me with respect during the entire transaction. I have never before had such a painless experience buying a car. I am so happy w | Read Full Review
8/31/2024 12:00:00 AM | Cars.com
★★★★★ Angie G
Really accommodating with moving my appointment date sooner. | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Heather Saeler
The service department is always on point and communicates efficiently. My service advisor,Brian was great. | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ George Epitropoulos
Unfortunately, my VW sat at Cochran VW South Hills for a week without anyone reaching out about a diagnostic, and the Service Department was unavailable by phone for the entire week. They did not provide a call-back - they were unavailable for even confirming a pick-up time for the vehicle. The answering service sent emails to servi | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Kristin Roth
I purchased my second Tiguan yesterday ( 8-29-24 ) This is my second purchase at this dealership and it will be on the only dealership I will purchase any of my cars from. I want to thank everyone for everything. I especially want to thank Austin in sales. I talked to Austin on what I was looking for and he definitely found me what I | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ The reptile room
Brian title is an asset to the company.. Brian is always efficient in assisting us when we are there, as long Mike and Brian manages the service dept. I will continue to bring all my Volkswagens to Cochran south hills | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Michelle Nelson
Took my VW Golf in recently for a recall- great service as always! I especially loved getting the video from the tech giving a brief explanation of what services they were performing. My #1 place for service for my VW Golf in Pittsburgh ?? | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Mary Heyl
Mike in the service department was very helpful and kind ! Although I stopped at parts department with out an appointment he did not make me feel like an interruption in his work day. Excellent customer service. If you need service or parts, you need to come here. The service department is the same- very friendly & helpful. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Kieran Tuite
Very thorough service. I like that they send you a video of what they are doing. Great job! | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Melonie DeZort
The team members of South Hills Volkswagen are incredible! From the moment my husband and I walked into the dealership and was greeted by the receptionist at the desk to the complete purchase of our car. Special thanks to TJ the sales representative that talked with me throughout the process, sharing stories about our families, to B | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Steven Yan
Great help from my dealer Tj. I got a very good deal! It was a great experience | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ paul turner
Wonderful Wonderful service Was absolutely a great experience I had been taking my car to a closer dealership whose service was horrible My car has a new home ???? | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Matt Mient
Best dealership experience I've ever had! Brought in my 2018 gti for a recall and they had everything completed the same day. Brian Title kept me updated and even let me pick my car up at my convenience. My next vw purchase will definitely be from them. | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ S
Was in for an oil change, went smoothly and they communicated openly and effectively, no issues. | Read Full Review
8/24/2024 12:00:00 AM | Cars.com
★★★★★ jocelin herstek
Austin made my VW purchase super easy! I was in and out of the dealership with paperwork signed and vehicle explained all within an hour. Austin made sure to follow up with me after as well to make sure I didn't have any questions. It was the easiest transaction ever! Thanks Austin, Brandon, and Greg....a top notch team you have at V | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ john loycano
Excellent service ! Thank you | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Ce Zheng
Just bought a new JETTA and I’m stoked! The dealer was a gem, the process was quick, and the discount I got was the icing on the cake! | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Teresa Ashley
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8/18/2024 12:00:00 AM | Google
★★★★★ Zachary Weber
Been getting my inspections done here for a few years now. Never an issue. Easy drop off and pick ups. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Christine Lonetti
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8/16/2024 12:00:00 AM | Google
★★★★★ Linda McClung
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8/16/2024 12:00:00 AM | Google
★★★★★ Jessica Marie
Took 20 minutes when I first arrived for someone to help me. Literally they just had to take my keys I was dropping my vehicle off, then it took 4 hours for an oil change. I was told 2 hours max so I returned and then had to wait another 2 hours at the dealership. Meanwhile employees were sitting around me watching tv and playing on | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Chad Michaelson
You promised to call when my car was ready. No one called; no one answered when I called you, and no one returned my messages. As a result I was stuck without a vehicle overnight. And no one cared. Not the first time I’ve had poor service here. I would never choose to do business here if there was another dealer near me. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ k coco
Everyone involved in my experience was professional and accommodating from management, to the sales department, to finance, and to the Service department . Austin was respectful of my time and involvement in my purchase. Very smooth from the time I arrived to the time I drove off. | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ Edward Gentilcore
This was an unfortunate experience. We were forced to use this Dealer as opposed to the Dealer where we bought the car because of the CPO towing requirements from Volkswagen (Cochran was 2.5 miles closer than Hillcrest VW). Ultimately, it took 4 days and nearly $500 to change a battery. Impossible to get anyone on the phone. Then, th | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ Servillano Derikito
Brian Title, Service Advisor, deserves a Gold Star. He empathized with me and extended an Xpress Appt which they don’t offer on their branch and the skill that beats the AI of my TIGUAN. Thank you Brian and the service/parts Team of #1 Cochran VW of West Liberty Ave in Pittsburgh!!! | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ John Krebs
Time for inspection! Brian did an excellent job at getting my inspection and other work handled on time. Great communication too! | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Lauren John
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8/8/2024 12:00:00 AM | Google
★★★★★ Nik Mihalick
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8/7/2024 12:00:00 AM | Google
★★★★★ J Coe
They were fantastically easy to deal with all the way through the process. I put my name on a new 2024 Golf R a few months ago. Bryan Ergler, Sales GM, and my Sales Consultant TJ Fazio, kept in constant contact with me as the vehicle was coming from Germany. On a promise, and not requiring any deposit (although I insisted they take!) | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Alan Abraham
Very helpful team | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Lori Rea
Everyone was knowledgeable approachable and welcoming. We had a great experience at this Chocran location. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ George Leister
We came to Cochran VW in need of a replacement vehicle. This is our second time around with Cochran and the deal was easy and didn’t take much time. Austin out r sales guy explained the Tiguan’s features well and we received good value for our trade in. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ K.C. Russell
I'm leaving my original three star review below. I am dropping my car off to get fixed today. It's been two months since the original appointment and over six weeks since they were paid from my insurance company. I called on three separate occasions to see if the parts were in. All three times they failed had to order parts. From wh | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Matt Kolakowski
Austin was great to work with for our family’s purchase of a Volkswagen. He made the process quick and easy. Highly recommend Austin and the team at South Hills Volkswagen. | Read Full Review
8/4/2024 12:00:00 AM | Google
★★★★★ Emre Aksoy
Everything is done quickly and in a planned manner. Thank you very much. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Joshua Nola (TheOrcustMan)
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8/3/2024 12:00:00 AM | Google
★★★★★ Aaron Moyer
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8/3/2024 12:00:00 AM | Google
★★★★★ Sarah Buerkle
Great service from my sales person TJ. He found the exact car I wanted and brought it from Wexford to their location. They even had someone pick me up so I could finalize the purchase. The easiest and quickest car buying experience I have had!! Thanks TJ and team. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Greg Rempel
Very helpful sales and service throughout the experience, from test drive through financing. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Doug Schaffer
If I could give zero stars I would. They have the absolute worst service center imaginable. It took 2 months to fix my car that I have owned for a little over a month and no one communicated with me during the process. In fact I tried to get in contact with them for over 3 weeks with no response. They claim it was due to a new phone | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ West Smith
Everything went well. | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Mturnbull6905
Absolutely terrible experience. I spent about 43k at the north hills location on a 2019 golf r and even paid 1k extra for the tire and wheels insurance. Last maintenance i was told to call a number, and theyd come to my house to repair said wheels. When the time came to call about a cracked rim due to road conditions I had accidental | Read Full Review
7/24/2024 12:00:00 AM | DealerRater
★★★★★ Mturnbull6905
Absolutely terrible experience. I spent about 43k at the north hills location on a 2019 golf r and even paid 1k extra for the tire and wheels insurance. Last maintenance i was told to call a number, and theyd come to my house to repair said wheels. When the time came to call about a cracked rim due to road conditions I had accidental | Read Full Review
7/24/2024 12:00:00 AM | Cars.com
★★★★★ Belle
Great experience with Joe who sold me my car & the staff! Highly recommend this place! | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Destiny Knetzer
Updated 7/15/2024: my lease recently came to an end and I decided to buy it out. Everyone was great through this process and I just wanted to update my review to be inclusive of the past four years as a VW customer. Particularly I want to shout out the service department which is always wonderful. Brian, who I’ve interacted with th | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Etna Reyna
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7/7/2024 12:00:00 AM | Google
★★★★★ daniel cross
Great and smooth service. Alex Coyne was extremely helpful in my purchasing a used car . | Read Full Review
7/7/2024 12:00:00 AM | Google
★★★★★ Autumn Iwanonkiw
Justin Jones was awesome salesman from beginning to end! Service is excellent, everyone is super nice and thorough! | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Nicholas DeRoss
Completely satisfied! Always treated with respect and kept well informed throughout the day while the work was done. | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Stu Snodgrass
The dealership seem to be trying to tell me I needed things that I didn’t really need. Told me I needed a new windshield wipers when they had been replaced less than three weeks ago.. battery is fine but they tried to replace that too . It really just felt like they were trying to squeeze every penny out of me since the car was ther | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ James dugan
Noce , friendly service within the time promasdd | Read Full Review
6/16/2024 12:00:00 AM | Google
★★★★★ Glenn Shirey
Second time buying from Cochran VW and the experience was great both times. | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Chase Taylor
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6/14/2024 12:00:00 AM | Google
★★★★★ Jay Robinson
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6/10/2024 12:00:00 AM | Google
★★★★★ Mary Garvey
TJ was honest and helpful from the first point of contact. We felt the entire team worked hard to find what we were looking for, in the best condition at our pricepoint. | Read Full Review
6/10/2024 12:00:00 AM | Google
★★★★★ bob morrissey
Great service - great diagnosis | Read Full Review
6/10/2024 12:00:00 AM | Google
★★★★★ John Pillar
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6/8/2024 12:00:00 AM | Google
★★★★★ Sarah Flores-Kriebel
Austin was great to work with! | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Mz Laura
The service I received from Joe was very friendly, professional, non-pushy, and rather quick. I bought a used car from this dealership and I love it! | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Jason Sarasnick
Fast courteous service, and kept me informed of everything was going on | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ John Moore
Excellent customer service, staff very professional with interaction, support and follow up | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Anthony Apostolakis
Great experience full of knowledge and quick in and out | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Bryanna Sutton
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6/5/2024 12:00:00 AM | Google
★★★★★ Joe Wagner
They helped me very quickly! | Read Full Review
6/2/2024 12:00:00 AM | Google
★★★★★ Verna Vaughn
Thank you #1 Cochran Volkswagen for your attention to detail and customer support. Special thanks to Brian Title! | Read Full Review
6/2/2024 12:00:00 AM | Google
★★★★★ Geno Bizzozero
I had a really nice experience at this dealership when I bought a used car a few days ago. Joseph Washington was my salesperson, and he was enthusiastic, personable, and genuine. I would 100% return to Joe again for another car. The car I was interested in was at another lot, so he went and got it the day I contacted the dealership | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ Cory Trbojevic
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6/1/2024 12:00:00 AM | Google
★★★★★ ADMINISTRATION ?????
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6/1/2024 12:00:00 AM | Google
★★★★★ Leslie Battisti
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5/29/2024 12:00:00 AM | Google
★★★★★ Heather Saeler
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5/28/2024 12:00:00 AM | Google
★★★★★ Verna Harris
The service departments lack of communication is unprofessional and not expected at a Cochran dealership. Poor customer service and leadership. The Director hasn’t responded either. | Read Full Review
5/28/2024 12:00:00 AM | Google
★★★★★ David Thompson
Great experience and very professional | Read Full Review
5/27/2024 12:00:00 AM | Google
★★★★★ Marion Key
Recently brought my car there and the repair was fine but the customer service was not good. They need to adapt a better system to update customers on the status of their vehicles. | Read Full Review
5/27/2024 12:00:00 AM | Google
★★★★★ Parker Vassel
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5/26/2024 12:00:00 AM | Google
★★★★★ Michael Hinds
My experience was very enjoyable and the people I dealt with were very helpful. Austin and TJ are very help and go out of their way to make you feel at home and like your business is wanted and your are not just a number and pay check. | Read Full Review
5/25/2024 12:00:00 AM | Google
★★★★★ K.C. Russell
My experience was inconsistent. Originally I had a great conversation with the service department. We planned ahead to take care of a safety recall, oil change and body work the week I was having surgery. I dropped the car off on Tuesday. I left messages Friday and Saturday and never heard back. Monday I asked for a manager only to f | Read Full Review
5/25/2024 12:00:00 AM | Google
★★★★★ dheuer777
Good things and bad things. Hard to say what's acting happening here. Some people seem to work hard but at the same time appointments seem meaningless and apparently a tire change and computer update take all day long. | Read Full Review
5/25/2024 12:00:00 AM | Google
★★★★★ Diane Antosik
I went into dealership at the beginning of May with a broken leased car. My new car was coming from the factory in early June. My repair bill was $2500 not covered by lease warranty as my last oil change was not done at this dealer. With no way to pay for the repair and make my deposit on new car. my salesman,Austin helped negotiate | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ J V
Absolutely the worst customer service. They did a transmission flush ending up damaging my air intake missing screws. Then they ordered parts but never called me and I told them just send the parts to my house and didn’t even apologize or sympathetic about anything the worst of the worst | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Diane Lawhorn
These guys were amazing. Customer service was stellar....hands down! I will always refer anyone I know to go there. I love my car. The entire experience from beginning to end was the best that I have ever experienced buying an automobile. Thank you for your personal touch. | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Dylan Dunaway
I've had great experiences at #1 Cochran Volkswagen South Hills. From routine maintenance, inspections, and repairs, the team here and at all the Cochran locations has always been courteous and professional. At my last visit, Michael H in the service department really helped me get my car back on the road! | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Tim Chileski
The service department always keeps me up to date on what is going on. Brian wears the Cochran VW pride "on his sleeve" and is always easy to talk to! The service is flawless and everything is explained in great detail. | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ J Jung
Most of all, I appreciate Maintenance Adviser Brian Title. He seems to be very knowledgeable about the inner working of cars (as he was a Service Technician previously). He always answers my questions patiently, thoroughly, and with confidence. And his answers have the ring of truth to them. Very often (in my past experiences), t | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Ian Miller
Easy. Great service. No issues. | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Donna Westbrooks-Martin
Just had an awesome buying experience at Cochran Volkswagen South Hills! We got a great car at a great price - very pleased with the purchase. Austin is EXCELLENT - professional, pleasant, knowledgeable and provided great customer service. Brandon was also pleasant, professional, knowledgeable and made the financial portion fast a | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Jay
When I purchased the car there was a crack in the windshield. I was told that this repair would be done free of charge and that I would receive a call from the service team when they are ready to schedule. A month went by and no communication. I called and was able to get it set up but at the time the service tech was not aware of | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Devin Greene
Always very transparent about my vehicle and very personable. Mike is the best! | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Olivia Namee
| Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Ashley Carvalho
They got me in same day and were very friendly and fast. I loved the video they sent me outlining what was needed vs recommended. Great service all around. | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Colleen Fisher
Mike and the service team were efficient and communicative | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ andrew g
Great service | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ John Ruskowitz
The team excellent. Super helpful and efficient! Justin, Brian and Mike are the best in the biz! | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ James Cox
Staff were very friendly and attentive. Work was completed quickly and professionally. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Ken Leindecker
All staff at Cochran are responsive to my needs. Brian T has exceeded expectations 5 + stars ?? Brian T continues to amaze me with his tremendous customer service skills. In and out within a hour. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Chezarina Capretto
Another amazing experience! I am very pleased with the level of care I have received. The Servicing team always does a thorough job inspecting my car for any issues, provides full transparency, as well as a fair assessment of any associated costs. I can’t say that’s the case for other places I have gone to. I never receive anything l | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ dheuer777
People there are always nice and do a good job. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Miguel Yepez
Very polite staff. Helped me with my vehicle inspection. I was out in an hour. Definitely, I'll come back to this location again | Read Full Review
5/13/2024 12:00:00 AM | Google

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