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Garnet Volkswagen of West Chester

★★★★★(90)read reviews

1620 Wilmington Pike, West Chester, PA 19382

(610) 808-9402 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 5:00 PMTues: 7:00 AM - 5:00 PMWed: 7:00 AM - 5:00 PMThur: 7:00 AM - 5:00 PMFri: 7:00 AM - 5:00 PMSat: 8:00 AM - 2:00 PMSun: Closed

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Customer Reviews

★★★★★ Dave Richards
Service was completed in a timely fashion, good communication. | Read Full Review
9/4/2026 12:00:00 AM | Google
★★★★★ Peter Poulle
Employees acknowledged us as soon as we walked in. They listened to what we were looking for, facilitated the transfer of the car we wanted from Garnet Redding PA. | Read Full Review
8/30/2026 12:00:00 AM | Google
★★★★★ Jaime K
Larry B was phenomenal from start to finish. He was persistent but not over bearing. Very helpful and went the extra mile. He was very knowledgeable about the car we purchased and took time to set up our phones, insurance, etc. We traveled 2 hours to work with Larry and he did not disappoint. Thank you Larry and Mike, who was also ve | Read Full Review
8/25/2026 12:00:00 AM | Google
★★★★★ Morgan Fincher
I am so over this place. I have been coming here since I was a teenager and they've always laughed at me but I let it roll. Now, as a single adult woman, I'm just pissed. I recently went in because I had a long road trip coming up and I just wanted them to make sure my splash guard was secured and my car was running OK. This was bas | Read Full Review
8/25/2026 12:00:00 AM | Google
★★★★★ Artie Benvenuti
Emma was wonderful from Garnet VW of Reading she was very polite and professional. Absolutely the best buying experience I've had. Definitely recommend purchasing from this dealership !!! | Read Full Review
8/23/2026 12:00:00 AM | Google
★★★★★ Rebecca Mucklow
Wonderful team to work with!!! Helped me with all of my vehicle concerns and issues. | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ Riyadh El
Car guy check in! No one actually likes going to the dealer. Especially with markets working against us and upfront pricing never being what you expect. I just bought my 3rd car from Keo at Garnet, and from start to finish Keo always treats us with the utmost professionalism and care. He will make sure he gets the deal that makes sen | Read Full Review
8/19/2026 12:00:00 AM | Google
★★★★★ Johanna Todd
I had an absolutely amazing experience with Garnet Valley Volkswagen! From the very beginning, they made the entire process easy, transparent, and completely customer-focused. They sent me all of my information by text and email before I even test-drove the car, so there were no surprises when I arrived. They had the exact color I w | Read Full Review
8/14/2026 12:00:00 AM | Google
★★★★★ Amy Hennessey
the service staff is very helpful and pleasant. I was please our extended warranty covered the repairs. great people and great car. | Read Full Review
8/9/2026 12:00:00 AM | Google
★★★★★ Mary A
I'm a new pa resident and I have used 4 or 5 dealerships between De and Pa . Garnet VW is the one I will gladly keep. The service dept is perfect in every way | Read Full Review
8/4/2026 12:00:00 AM | Google
★★★★★ 1 Warlock
Everything a dealer should be. After having trouble getting the car I wanted locally, I reached out to Garnet. Bob was responsive and found me the exact car I was looking for. Steve helped get the numbers in line and I happily drove 2 hours to go get my 2026 GLI. The car was prepped and waiting for me. Finance dept had the paperwork | Read Full Review
8/4/2026 12:00:00 AM | Google
★★★★★ C L
Eli the finance manager was friendly, personable, yet professional and efficient for helping me take delivery from their sister Audi store. The handover is seamless and customer experience is extremely positive throughout. I won't hesitate coming back to them in the future! | Read Full Review
8/2/2026 12:00:00 AM | Google
★★★★★ Cyberman 232
I had an excellent experience with Keo, very straight forward and helped me get an incredible deal on a used Volkswagen Ev! Eli then went over the paper work with me and was clear and concise. Would definitely recommend this dealership! | Read Full Review
7/23/2026 12:00:00 AM | Google
★★★★★ BJ Hinkle
Dan and team were great. In and out without any delay. Happy to go back and recommend! | Read Full Review
7/19/2026 12:00:00 AM | Google
★★★★★ Arjela Karemanaj
I've always had a great experience with the Volkswagen team. Everyone is professional, friendly, and makes the service process easy. A special thank you to Jurgen, who always helps me schedule my appointments. He's responsive, organized, and always makes sure everything is taken care of. Excellent customer service every time! | Read Full Review
7/16/2026 12:00:00 AM | Google
★★★★★ Noble Underwood
I came today to get a recall issue taken care of. They were very professional and prompt. I was in and out within one hour. I would recommend the service department 100% and when I'm ready to buy a new VW, I will definitely come here. | Read Full Review
7/16/2026 12:00:00 AM | Google
★★★★★ Heather Peter
Jurgen is the man! He's always so helpful and kind. Keeps me up to date with what is going on. Always remembers my name at drop off. | Read Full Review
7/14/2026 12:00:00 AM | Google
★★★★★ petulata
This time VW took good care of me. | Read Full Review
7/11/2026 12:00:00 AM | Google
★★★★★ Andre K
Service review. For general maintenance and simple repairs this is perhaps one of the best VW dealer shops in the area. But sometimes you need more than just oil and filters. Unfortunately, when you need actual VW expertise and help, they won't look at anything that is not on their screen. Long story short: I had an intermittent che | Read Full Review
7/7/2026 12:00:00 AM | Google
★★★★★ Michael Patterson
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7/2/2026 12:00:00 AM | Google
★★★★★ mklphoto
Stress free experience. Friendly people. . | Read Full Review
6/25/2026 12:00:00 AM | Google
★★★★★ Richard Maggio
My 2019 VW Atlas just under 80,000 miles had the ECU go as well as some water pump issues. Luckily, the manager there is familiar with Goodwill repair request with VW of America, which was actually approved which is awesome and saved me thousands of dollars as they replaced the ECU. Appreciate Garnet Volkswagen for going extra mile t | Read Full Review
6/18/2026 12:00:00 AM | Google
★★★★★ Katie Giltinan
I have been a customer since 2009, and Jen is one of the main reasons I continue to come back. She is always incredibly helpful, professional, and kind. She consistently goes above and beyond to provide excellent service, and I am so appreciative of her! | Read Full Review
6/18/2026 12:00:00 AM | Google
★★★★★ Joe Joe
Reading some of these great reviews and Joe Joe is lost! I go this morning, my daughter and I walk around the lot for about 20 mins looking for a car that was on their website. Not one salesperson came out to help us and I couldn’t find the car. I go in the showroom to see if the car is inside and of course it wasn’t! Finally greeted | Read Full Review
6/16/2026 12:00:00 AM | Google
★★★★★ Melissa Devlin
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6/9/2026 12:00:00 AM | Google
★★★★★ ellen radcliffe
The service folks at Garnet are fantastic. Jen is always amazing but the whole team is as well always!! | Read Full Review
6/7/2026 12:00:00 AM | Google
★★★★★ Cheryl Drummond-Jones
I had a fantastic experience purchasing my vehicle. Car shopping can be quite the experience. I had the absolute pleasure of working with Sales Consultant Keo from Garnet Auto Group, West Chester Pa. I was looking for a specific vehicle. One became available and Keo went out of his way to source the perfect vehicle for me. The commun | Read Full Review
6/7/2026 12:00:00 AM | Google
★★★★★ Justin Bousquet
My sales person Dan at Garnet Volkswagen in Westchester was simply amazing. He made the whole buying process seamless and his expertise of the vehicle was incredible. Plus he was able to get me a free T-shirt. ???? | Read Full Review
6/2/2026 12:00:00 AM | Google
★★★★★ robert paul
Recently took my ID.4 in for the software upgrade to V5.4.3 This was the subject of a recall notice sent out December 2025. The dealer told me that it generally takes a full day to complete but there has been a lot of variation in times: some cars only take 2 hours, while others take days. My car took almost a week. The dealer | Read Full Review
5/31/2026 12:00:00 AM | Google
★★★★★ J C
Had my Volkswagen Atlas serviced at Garnet Volkswagen and the experience was excellent from start to finish. The staff was professional, knowledgeable, and made the entire process smooth and stress-free. Communication was clear throughout the service, and everything was completed in a timely manner. A special thank you to Brandon fo | Read Full Review
5/26/2026 12:00:00 AM | Google
★★★★★ S B
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5/17/2026 12:00:00 AM | Google
★★★★★ George Clarius
UPDATE 5/13/2026 It has been almost 4 years and I still LOVE my Taos. I told the VW salesman that I wanted to get a new car. I owned a 2011 VW Tiguan. Based on my needs the salesman suggested that I get the 2022 VW Taos. The car is about the same size as my 2011 Tiguan but has many more fun driving features. The car had lots of pep | Read Full Review
5/13/2026 12:00:00 AM | Google
★★★★★ Pete Mitchell
My 1st purchase from Garnet Volkswagen, but won't be my last. Sales Team went above and beyond to ensure my new to me CPO was perfect upon delivery. Dan in sales even arranged to have my windows tinted before I picked up. Eli in Finance is top notch. Seamless experience. Highly recommend.. | Read Full Review
5/8/2026 12:00:00 AM | Google
★★★★★ Jessica
As we started looking for a new family SUV, we originally stayed closer to home in Delaware trying to keep things simple with how expensive everything is these days. We visited another VW dealer locally, but the experience just didn’t compare. They gave us numbers, didn’t really have what we needed, and it just felt like another typi | Read Full Review
5/7/2026 12:00:00 AM | Google
★★★★★ Linda Carlson
Garnet's Service Department offers fantastic customer service and excellent workmanship! Thank you Brandon and Alex! | Read Full Review
4/28/2026 12:00:00 AM | Google
★★★★★ Michael Natale
Joe Artmont was knowledgeable, patient and thorough to address all questions and made the entire experience of the purchase process a great one. | Read Full Review
4/21/2026 12:00:00 AM | Google
★★★★★ Aubrey Timlin
| Read Full Review
4/21/2026 12:00:00 AM | Google
★★★★★ Timothy Hennessy
GarnetVW made my new purchase easy. Keo and Eli took the extra time to walk me through the process from ordering to check out. Just wanted to shout out these two. | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Kate B
I highly recommend going to this location for car purchases or lease trade-ins. The staff here was very helpful with guiding me in the right direction for all lease needs. They made my lease trade-in a seamless transaction. | Read Full Review
4/12/2026 12:00:00 AM | Google
★★★★★ cara mattis
| Read Full Review
4/9/2026 12:00:00 AM | Google
★★★★★ D Davis
Scheduling a service appointment with Brandon was easy .He was a great communicator regarding services provided.Shout out to Jurgen who was present when we picked up the car.Jurgen was courteous and patient and spent time answering all our questions. Our only suggestion for the future would have been to have the car fully charg | Read Full Review
4/8/2026 12:00:00 AM | Google
★★★★★ Kim Haupt
What a great experience working with Keo and the team at Garnet VW. | Read Full Review
4/7/2026 12:00:00 AM | Google
★★★★★ Joseph Blair
Salesman Dan, sales manager (?) Kieran and I think the lot attendant was named Zane or something like that. Anyway they and the whole team at Garnet VW are aces in my book! Ty! | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ Dimitra Filiou Sassaris
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4/2/2026 12:00:00 AM | Google
★★★★★ Virginia Lunger
excellent service, polite and very competent service department | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Eric Wunsch
These guys are amazing. Special shout out to salesman Jordan Clarius and the financial department!!!! They helped me get set up with a used vehicle in a tough situation and made the process easy, transparent, and affordable. They were great about attending to my vehicle with early issues and, when I was later involved my an accident | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Jeanne Huffman
The service was timely and the job was done well. Everyone was courteous and helpful. The waiting area is clean and comfortable. | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ Chris Connolley
Everything was excellent, much respect. Thank you!!! | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Helen Smith
I just got my free oil change at Garnet VW and Brandon was my service advisor. They did a great job! Tom the Tech that worked on my car sent me a video of the work he did and I really appreciate that. Thank you! | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Donald Carlino
I’m on my 4th car from them and go there for all service. Their team is always extremely pleasant to work with and professional, as well as extremely accommodating. | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Douglas Gerdts
I had some problems with a car I bought at Garnet less than a year ago and after repeated attempts at curing the issue(s), they made a very attractive deal for me to trade in and up. Could not be happier with the dealership as this is the 5th car I've bought there! | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Jarrett Hobson
Great place to take my car. I've never had a problem scheduling any service for me car and the reps I've dealt with have been top notch. | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Ivy Johnson
Bunrin is not your typical “car salesman” He really took care of us and made us feel as if we made a great purchase. He LISTENED to us and made sure to go as far as possible to satisfy our goals. The location is a bit far for us however the travel was well with worth it. We are very happy and relived with our purchase. More important | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Nick Braun
We got a warranty to fix any problems that come up. Charging us $100 to fix a wiper blade that we should feel is covered under warranty. They say not. Needless to say we will not be buying any cars or services from them anymore. Also won’t guarantee work. ?? | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Rodney Gutekunst
We just left the Volkswagen dealership today 3/3/26 in our new Jetta .We have bought many cars from this dealership and our experience has always been excellent! We dealt with Joel Caraballo and he was awesome . He was knowledgeable, friendly and he kept us informed of the process. Joel even helped up getting the car amenities set u | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ jason ohlinger
Larry sold me a TDI, im a long time customer and everything was perfect as always. | Read Full Review
3/2/2026 12:00:00 AM | Google
★★★★★ William Ross
Courteous and knowledgeable advisors plus Top quality VW Mechanics | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Joan qigong for hands
I highly recommend Garnet VW. They make it so easy to service your car and buy one too. Everyone is super chill as well as professional. I've bought 3 cars from this place and will likely be buying another in a year or two. | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Mike Fortunato
We have worked with Kieran Coia (sales) for 8 years now. He is thoughtful, knowledgeable, and straightforward. You dont feel like you are haggling over a car; you feel like you are making decisions with someone who wants the best for you. Follow that with Brandon Mankin (best service guy in the business) and you have everything | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Heather Peter
The service department is so good. Very respectful. Everyone who works here is so nice. Thank you for all you do. :) | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ James Clark
1. Easily the best VW dealer in the area. Springfield is closer, but I wouldn’t go there if they offered the cure for eternal life. 2. Customer serving is “okay”. C+. 3. While they do the old “while we were there, we noticed”, which is a waste of time, at least they are honest. No “you need wipers” unless you really do. All in | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Melony Taylor
Salesman, Dan Hash was a great salesman. He was super relaxed, no pressure and he was very knowledgeable about the VW I was looking to purchase and also the car that I was trading in. Dan is definitely worth the 5 star rating and Garnet VW is where you should buy your next car ! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Katie McKinley
We just bought a used car from Garnet VW, and I can’t recommend them highly enough! We were greeted almost immediately upon our arrival, and our sales person, Jordan, was very knowledgeable, friendly, and patient. It didn’t matter if we were spending $10 or $100,000, we were viewed as valuable customers. We visited multiple dealershi | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ William Pollak
Good workmanship | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Brad Weir
Great customer service | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Justin
In all my years of buying cars, this was hands-down the Easy experience in my life. Jordan and the team at Garnet Volkswagen, I cannot say enough, good things about them! I got a great deal on my car that I love. I got a great value for my trade-in. Jordan worked hard to get me a great price and I was in and out of the dealership in | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Mark
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1/26/2026 12:00:00 AM | Google
★★★★★ Torin Morgan
Had an amazing experience with Keo! He made the process smooth and pain free. I’d definitely recommend Garnet VW to anyone looking for a new or used car! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Guillermo Rodriguez JR
Only do oil change that is okay | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Brian Coffman
Dan sold us a great new Tiguan. Easy to deal with. | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Anthony Wickersham
Best service great waiting area with snacks and drinks and always fast efficient service ?? recommend | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Rebecca Walls
Garnet made it so easy to buy a car. Wonderful experience and very knowledgeable about all of it. | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Jenni Cell
This is the 6th car I purchased from Garnett Volkswagen of West Chester/Reading. The customer service is top notch; the staff makes the process smooth and stress free! I drive the extra miles from Delaware because Pennsylvania!! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ kristin atkins
Wonderful | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Eileen Monahan
Easy and accommodating when making the appointment. Greeted with a smile. Details of necessary repairs explained . Out in no time. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Kevin Hennessey
the Garnet VW service center is friendly and professional. Brandon is the best- very helpful. and our last visit was handled excellent. We appreciate the service people ! communicate and responsive | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ David Smith
My Sales Consultant, Jordan, was fantastic! The process was hassle free, and Jordan displayed a high level of integrity and transparency. I would recommend Jordan and Garnet Volkswagen to my family and friends. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Jennifer McKenna
I purchased my Volkswagen Atlas back in 2020 and had a great salesman named Bob. He did an awesome job organizing everything over the phone. We were able to come in purchase the car and leave very quickly. We still own the car and love it. Thanks Bob! When we need a new car, we will be asking for you! | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Leanne Robert
Excellent deals! | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Jeff Jagger
Zac was amazing. Honestly I don’t think the experience could have gone anymore perfectly. I was blown away from start to finish. Answered every question, call, and text immediately. Everything they said he delivered. I left without my car smiling ear to ear. Thank you Zac and the entire Garnet team. You have a customer for life. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ ANDREW CATTIN
Excellent dealership, nice people work there | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Fishing Person
I could not have asked for a better buying experience. Dan was very helpful and answered all of my questions during the process. No pressure whatsoever just easygoing and helpful. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Lillian Freeman
Brought my car in for service because when I’m stopping, my vehicle rumbled as if Km you once bumps. I asked for the breaks to get checked and was told my breaks are five and that’s vehicle did that if I’m driving at a high doors. I don’t agree with that estimation because I would have mentioned that when I bought the car. I did have | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Kim Purnell
This was our first experience taking our 2016 volkswagon cc here. I heard alot of good things about this place and they were true. Amazing customer service. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ joseph zeoli
Had a great, quick, and easy buying experience on my new GTI! Put in an online inquiry and got vehicle the next day. Great price and very painless and will service my vehicle here and would highly recommend to any friends and family looking for a VW! Joe my salesman was great as was Nick the manager!! | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Megan Emerson
Jurgan is awesome! He saved us from being stranded on a long road trip. My check engine light came on, and he promptly got us in and the part changed out. We were back on the road with minimal interruption. He really came through and went above and beyond. Truly appreciate it. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Ireland Romasko
I just bought my 2017 Volkswagen Passat and I’m so inlove with it !!!!! Thank you so much Dan Hash for all your help and making the process of my first purchase at a dealership amazing for me. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Edmond Gerveni
Very professional | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Marissa McCarthy
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9/26/2025 12:00:00 AM | Google
★★★★★ Joe Buemi
A representative from your dealer (car he was driving had a dealer plate on it from your dealer) thought it would be a good idea to give me the finger multiple times as well as make inappropriate hand gestures at me on my way to work this morning. Just wanted to let you know this is who you have representing your dealer in your car. | Read Full Review
9/26/2025 12:00:00 AM | Google

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