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★★★★★ Randy Myers

Great service. | Read Full Review

11/17/2024 12:00:00 AM | Google

★★★★★ Vernell Jefferson

The service was great and I would definitely go again | Read Full Review

11/16/2024 12:00:00 AM | Google

★★★★★ Lynn Harris

I feel like it took a lot longer to repair our vehicle than it would have if you were not so short of help. I can understand that because all other businesses are having the same problems. No one had to say anything because I could see it when I walked in the door. You are very fortunate to have a person like Rocky on your service co | Read Full Review

11/16/2024 12:00:00 AM | Google

★★★★★ Eric Rosenquist

Excellent experience l! | Read Full Review

11/15/2024 12:00:00 AM | Google

★★★★★ Emmalu Clayton

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11/15/2024 12:00:00 AM | Google

★★★★★ Joshua Slaughter

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11/15/2024 12:00:00 AM | Google

★★★★★ Shi Johnson

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11/15/2024 12:00:00 AM | Google

★★★★★ Candice Hollaway

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11/13/2024 12:00:00 AM | Google

★★★★★ Kate Ellison

Very good on communication. The shuttle service was excellent and very much appreciated. | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ Shawna killmer

Car shopping can be overwhelming, but when I came in a new guy Nathan Bass I believe was his name made me very comfortable and made sure every question I asked was answered. He was patient with me and very understanding. I never felt pressured as he was always respectful. When I come back in I definitely would love to work with him a | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ Jillian Nunez

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11/11/2024 12:00:00 AM | Google

★★★★★ S Reddington

I would highly recommend recommend dealership. The only thing that outshines the sales experience is the Service Dept. 10 out of 10 stars for that team. | Read Full Review

11/9/2024 12:00:00 AM | Google

★★★★★ Mia Johnson

I went to Oklahoma City VW, I was pre-qualified through Capital One auto finance. I had a great sales person. The entire team was friendly and helpful throughout the entire process. Got an SUV with low payments and an awesome warranty. I would recommend everyone looking for a new or used car to go check out Oklahoma City VW. I'm supe | Read Full Review

11/8/2024 12:00:00 AM | Google

★★★★★ lauren clark

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11/7/2024 12:00:00 AM | Google

★★★★★ Aziz

Where do I start… I dropped off my car and was told the diagnostic would take 2-3 days maximum. In the end, it took them 4 days to complete a basic diagnostic for a faulty air injector. I reached out at the end of day 3 and got the impression they hadn’t really looked at the car. I asked the service team two simple, verbatim question | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Ruth Maselli

Rocky took great care of me and went out of his way to ensure I left the shop happy & satisfied. Thank you to David & the other shuttle driver who provided transportation while my car was being serviced. I will continue to use you guys in the future and would 100 % recommend! | Read Full Review

11/6/2024 12:00:00 AM | Google

★★★★★ Karina Caricio

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11/6/2024 12:00:00 AM | Google

★★★★★ M P

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11/3/2024 12:00:00 AM | Google

★★★★★ rw smith

Great every was so helpful great company | Read Full Review

11/3/2024 12:00:00 AM | Google

★★★★★ MaceyStricklandd

Most accommodating dealership I’ve done business with. You’ll never feel pressured by any employees like the typical car dealerships. These guys strive to take care of you like family. I will continue to do business with them! | Read Full Review

11/3/2024 12:00:00 AM | DealerRater

★★★★★ MaceyStricklandd

Most accommodating dealership I’ve done business with. You’ll never feel pressured by any employees like the typical car dealerships. These guys strive to take care of you like family. I will continue to do business with them! | Read Full Review

11/3/2024 12:00:00 AM | Cars.com

★★★★★ Jesse Shillingstad

Best dealer experience I’ve had, have returned and bought 4 vehicles due to having such great service and support from everyone there. | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ Mariah Shillingstad

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11/1/2024 12:00:00 AM | Google

★★★★★ Shawna Hausam

We bought a Volkswagen Tiguan SUV today from this dealership and had a great experience. Steven and Jordan were very friendly and helpful with the entire process. We ended up looking at 3 different SUV’s, and test driving them to determine which car fit our needs the best, and Steven was patient and very accommodating, even after we | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ Beverly

Jacob was awesome. He got me the best price for my budget on the work needed on my car. And even stayed late for me to pick it up. ?? | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ Julie Stanfill

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11/1/2024 12:00:00 AM | Google

★★★★★ Adam Wilcocks

Friendly and was easy to work with. | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Brandon Brooks

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10/28/2024 12:00:00 AM | Google

★★★★★ Becky Bailey

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10/25/2024 12:00:00 AM | Google

★★★★★ Cherise

Frustrating. I don't think the dealership had the Title processed from the previous owner before placing it on the lot. So it took an extremely long time to get the title to me, because they were still in process of the previous title change. They were rude to me bc I didn't choose to finance through them and they kept walking away r | Read Full Review

10/24/2024 12:00:00 AM | DealerRater

★★★★★ Cherise

Frustrating. I don't think the dealership had the Title processed from the previous owner before placing it on the lot. So it took an extremely long time to get the title to me, because they were still in process of the previous title change. They were rude to me bc I didn't choose to finance through them and they kept walking away r | Read Full Review

10/24/2024 12:00:00 AM | Cars.com

★★★★★ Loren Sizelove

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10/21/2024 12:00:00 AM | Google

★★★★★ Trevor H

Fast and friendly and you get a great video of your inspection. | Read Full Review

10/21/2024 12:00:00 AM | Google

★★★★★ Ashleigh Robinson

I wouldn’t change anything about my experience! Was more positive than other VW services I’ve had and I will be returning. | Read Full Review

10/21/2024 12:00:00 AM | Google

★★★★★ Jeff Bowman

Quick deal, no hassle or fuss. | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ George Ellison

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10/18/2024 12:00:00 AM | Google

★★★★★ Stephanie Horvath

Fast and friendly service. I am always aware of what’s going on with my car while it’s being serviced with text messaging updates and or videos if needed | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ Megan Fell

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10/18/2024 12:00:00 AM | Google

★★★★★ Jocelyn

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10/18/2024 12:00:00 AM | Google

★★★★★ Kranthi Kumar

Their used car service is a scam. Jordan and Prez are the people that worked with me and made me drive 3hour from Dallas to buy their vehicle. It has so much damage on one side of the car and they didn’t care to mention it. I asked for a video call and they didn’t agree for it. They shared a video of the car and made sure they didn’t | Read Full Review

10/18/2024 12:00:00 AM | Google

★★★★★ Danielle Yu

Oklahoma City Volkswagen has been amazing from the purchase to service. I was able to drop my car off for an oil change and get it back quickly. Another plus is they didn’t press any unnecessary services! | Read Full Review

10/17/2024 12:00:00 AM | Google

★★★★★ Jason Erickson

Got my brakes fixed quickly and efficiently. Thanks! | Read Full Review

10/17/2024 12:00:00 AM | Google

★★★★★ buck best

Nope, terrible service for recall item on vehicle. Terrible coordination to get car serviced. They limit recall repair to 4 a week | Read Full Review

10/16/2024 12:00:00 AM | Google

★★★★★ Shelly Watson

I can't say it was a 1 star across the board... The salesman, Tim, was great and knowledgeable but the rest of the process was definitely a 1 or less. We initially questioned the contracted payoff amount of our trade-in as being too high for what was still owed and given the explanation of it being due to taxes and other fees tacked | Read Full Review

10/16/2024 12:00:00 AM | Google

★★★★★ Big Tre

Wonderful | Read Full Review

10/15/2024 12:00:00 AM | Google

★★★★★ Mel Singer

Top notch service from their staff starting with how they treat you kind and courteously and the professional service they treat your car with. I wouldn’t dare go anywhere else with my Jetta, this place is family! | Read Full Review

10/14/2024 12:00:00 AM | Google

★★★★★ KtB

I was there to pick up my '23 Taos after warranty repair, but decided to look into the '24 Tiguan R-Line Black. I have been in and out with my Taos and Jacob has been phenomenal every time. It's because of him that I was willing to stick with VW and give OKC VW a chance to get me into a Tiguan. Jordan was excellent and got me an even | Read Full Review

10/14/2024 12:00:00 AM | DealerRater

★★★★★ KtB

I was there to pick up my '23 Taos after warranty repair, but decided to look into the '24 Tiguan R-Line Black. I have been in and out with my Taos and Jacob has been phenomenal every time. It's because of him that I was willing to stick with VW and give OKC VW a chance to get me into a Tiguan. Jordan was excellent and got me an even | Read Full Review

10/14/2024 12:00:00 AM | Cars.com

★★★★★ Sarah Wade

Jacob is still the best! | Read Full Review

10/13/2024 12:00:00 AM | Google

★★★★★ Kristie

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10/13/2024 12:00:00 AM | Google

★★★★★ Natalie LaVallee

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10/13/2024 12:00:00 AM | Google

★★★★★ John Thompson

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10/12/2024 12:00:00 AM | Google

★★★★★ M Sharp

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10/12/2024 12:00:00 AM | Google

★★★★★ Jeff Penner

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10/10/2024 12:00:00 AM | Google

★★★★★ Antoine

This is the 2nd vehicle I’ve purchased at OKCVW and on both occasions, the service has exceeded expectations. The entire buying process was fast & seamless! Fantastic sales reps, service reps/techs, and finance managers! | Read Full Review

10/10/2024 12:00:00 AM | DealerRater

★★★★★ Antoine

This is the 2nd vehicle I’ve purchased at OKCVW and on both occasions, the service has exceeded expectations. The entire buying process was fast & seamless! Fantastic sales reps, service reps/techs, and finance managers! | Read Full Review

10/10/2024 12:00:00 AM | Cars.com

★★★★★ imed zorgati

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10/9/2024 12:00:00 AM | Google

★★★★★ Erik K

10/2024 - I came back to OKC VW and had another great experience. Thanks to Jacob and Lewis, I will definitely be back in the future. 6/2022 - Thanks for an amazing car buying experience. Oscar is an exceptional salesperson. Every person I interacted with was friendly and never gave me the traditionally dreaded car buying experience | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ Chacko Mathew

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10/5/2024 12:00:00 AM | Google

★★★★★ Sheryl Fajen

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10/4/2024 12:00:00 AM | Google

★★★★★ River Hood

Was able to schedule online, got me right in and took only an hour to get the work completed. No unnecessary upsells either. Jake and Richard were easy to work with. | Read Full Review

10/4/2024 12:00:00 AM | Google

★★★★★ Ammie Tate

Great Dealership nice people. Took my car in for a recall and they handled business perfectly. Oh how I wish I would have gotten my car from there. When trade in time comes I’ll definitely be there!!!!! I have a 2019 Volkswagen Jetta RLine | Read Full Review

10/2/2024 12:00:00 AM | Google

★★★★★ Leo Hansen

Great customer service! Not only did they communicate well, they went above and beyond! Absolutely recommend! | Read Full Review

10/1/2024 12:00:00 AM | Google

★★★★★ Priscilla Horn

Said it would take a hour and a halve to two ours for the oil change and they were done in two hours exactly and very friendly | Read Full Review

10/1/2024 12:00:00 AM | Google

★★★★★ Mawkus Taylor

Broke down between Las Vegas n Kentucky. OK V-dub did a fantastic job getting my Jetta back on the road. Richard and friends are super ???? | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ Brooke Morales-Nazario

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9/29/2024 12:00:00 AM | Google

★★★★★ Tracy Holt

Rocky was amazing as always! | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ Kalen Taylor

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9/29/2024 12:00:00 AM | Google

★★★★★ Kadie Ramsay

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9/28/2024 12:00:00 AM | Google

★★★★★ Aaron Garcia

Always great and so friendly! | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ John M

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9/28/2024 12:00:00 AM | Google

★★★★★ Eric Olson

This dealership has always been great. Since thr name change to OKC VW, seems like the number of postcards sent to me buy my car has increased. | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ Cecilia Martinez

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9/27/2024 12:00:00 AM | Google

★★★★★ Ashley Slaughterback

I have bought two vehicles here and have been very pleased. Denise also went out of her way to help me find my daughter a car she could afford. | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Raul Rexach

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9/26/2024 12:00:00 AM | Google

★★★★★ William Smith

Richard and the servicr team did everything in a timely manner. Thank you | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Christian Moseley

Listen my guy Rico and the management team did work getting me into a newer car. Took a little longer than I would’ve liked but I also have pretty shit credit thanks to 21 year old me. Hopefully in a few years that’ll all be sorted out | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Travis Atkins

Service was finished in a timely manner and issues were resolved. | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Eric Spaeth

Both Rocky and Jacob are tremendous sources of vehicles knowledge | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Wayne Patterson

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9/25/2024 12:00:00 AM | Google

★★★★★ N K

I highly recommend Tim Cooper is prefessional and an amazing sales person. He did his best to get me a great deal. I came all the way from Dallas, TX to pick up my new vehicle. | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Jill Coleman

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9/25/2024 12:00:00 AM | Google

★★★★★ hubbelljcb

Tried playing the run around game in the very beginning as to the whereabouts of the vehicle I was interested in, but all worked out well. | Read Full Review

9/25/2024 12:00:00 AM | DealerRater

★★★★★ hubbelljcb

Tried playing the run around game in the very beginning as to the whereabouts of the vehicle I was interested in, but all worked out well. | Read Full Review

9/25/2024 12:00:00 AM | Cars.com

★★★★★ M Sharp

Terrible at communication and giving you your money back! We have been waiting on $1,000 in product cancellations since May 16th, when the first form was sent in. We have sent the form multiple times and have been told by Kenneth Dusang that it would be a couple of weeks and we would receive our check. This is absolutely ridiculous t | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ S F

Not happy with their lack of communication and follow through with helping me cancel a projection package after having sold my car back in May. | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Heather Keith

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9/21/2024 12:00:00 AM | Google

★★★★★ Valerie Kyker

Always great service! | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ Nora Blackwell

Everyone at VW OKC was extremely courtesy, professional and friendly! I couldn't find the right fit for me withe the new cars. However, I bought a Nissan trade-in off the used car loy that fit me needs to a tee! Colby was very friendly, extremely knowledgeable and accurate on every question I had. Tajon went above-and-beyaond that | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Sabrina Miser

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9/20/2024 12:00:00 AM | Google

★★★★★ Kellee Smith

We’ve bought 4 vehicles from Oklahoma City Volkswagen & every time they’ve exceeded my expectations. Ruben is a great part of the sales team & we appreciate him! The service department has always been quick to get us in & out when we come for regular maintenance. I’ve recommended many people to come check them out. | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ nime aguru

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9/20/2024 12:00:00 AM | Google

★★★★★ Erik Wallace

I have been using OKC VW since my first VW in 2001. They have always been honorable to me…focused on taking care of my needs and helping me take care of the four VWs I’ve owned. I’m thankful to have a dealer I can trust. | Read Full Review

9/19/2024 12:00:00 AM | Google

★★★★★ Brooklyn Aeby-Grieshober

Jacob was so helpful and took great care of me and my car! 1000% recommend | Read Full Review

9/19/2024 12:00:00 AM | Google

★★★★★ Ron Mayfield

Jacob made things happen in a timely manner when the repair parts took longer than expected to arrive. Very nice people at the service department. I’ve been doing business at this dealership since about 1990. | Read Full Review

9/19/2024 12:00:00 AM | Google

★★★★★ MARK Elmenhorst

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9/19/2024 12:00:00 AM | Google

★★★★★ deon braxon

Great experience | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ Heather Harriett

I had taken a newly purchased Volkswagen Beetle. Jake in service was super helpful and went above and beyond to fix my sunroof. Great experience all around. | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ Erin Olmsted

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9/18/2024 12:00:00 AM | Google

★★★★★ Frank Sosa jr

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9/17/2024 12:00:00 AM | Google

★★★★★ sara McWhorter

Excellent management in the service department...?????? | Read Full Review

9/15/2024 12:00:00 AM | Google

★★★★★ Brent Campbell

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9/15/2024 12:00:00 AM | Google

★★★★★ Ramachandran Vijayan

Very friendly staff. Good service. Upfront about cost of repairs. | Read Full Review

9/14/2024 12:00:00 AM | Google

★★★★★ theresadennis

Sean, Rocky, Jacob and Richard are great. Techs that do the service need to remember it's the little things that customers notice. Got 2 new tires and the tech who installed them just threw my spare in the back. Thankfully, Richard and Rocky took care of it. | Read Full Review

9/14/2024 12:00:00 AM | DealerRater

★★★★★ theresadennis

Sean, Rocky, Jacob and Richard are great. Techs that do the service need to remember it's the little things that customers notice. Got 2 new tires and the tech who installed them just threw my spare in the back. Thankfully, Richard and Rocky took care of it. | Read Full Review

9/14/2024 12:00:00 AM | Cars.com

★★★★★ Brigitte SIlvernail

Always great! | Read Full Review

9/13/2024 12:00:00 AM | Google

★★★★★ Sue Smith

Brian and Rocky always give us great service. The work was completed in a timely manner. | Read Full Review

9/13/2024 12:00:00 AM | Google

★★★★★ Phillip Martin

Sales fantastic. I’ve never owned a VW and may never again. I’ve never had a check engine light come on at 700 miles before, but here we are. Service. Slow. They do not keep you updated very well. Now being told it could be a month before we see our car again. | Read Full Review

9/13/2024 12:00:00 AM | Google

★★★★★ alfred Craig

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9/13/2024 12:00:00 AM | Google

★★★★★ Lacy Cossey

Accidentally scheduled my routine oil change at this location vs. Bob Moore VW, and it was a horrible experience. You couldn't PAY me to take my car back here! Service reps are slimy and the entire experience was off. | Read Full Review

9/9/2024 12:00:00 AM | Google

★★★★★ Javier Cruz

My experience with Okc vw has been amazing. Recently purchased a 2015 vw passat sel tdi. Called up to okc vw and found out my vehicle had recalls. Dropped off same day and got my vehicle back in 2 days. Best vw dealership in Oklahoma. | Read Full Review

9/3/2024 12:00:00 AM | Google

★★★★★ LS1983

It is always an awesome experience at Oklahoma City Volkswagon. Thank you Brian and Jacob! | Read Full Review

9/3/2024 12:00:00 AM | Cars.com

★★★★★ LS1983

It is always an awesome experience at Oklahoma City Volkswagon. Thank you Brian and Jacob! | Read Full Review

9/3/2024 12:00:00 AM | DealerRater

★★★★★ Xochitl Garcia

I had a great experience here all thanks to Tracy! From the moment I walked in, Tracy went above and beyond to ensure I had the best possible experience. She was knowledgeable, patient, and really took the time to understand my needs. Tracy made the entire process seamless and stress-free, guiding me through every step with professio | Read Full Review

9/2/2024 12:00:00 AM | Google

★★★★★ Mark Pollock

After a recent accident that significantly damaged my 2012 VW Beetle, the coordination of work between Drexel Auto Body and the Service Department at Oklahoma City Volkswagen put my bug back into "like new" condition. The service and communication were great! | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ nicholas weston

Took my golf in for a wheel alignment. Only have a couple of issues. I had just detailed the full car the day before and the service center still thought it needed to be cleaned so they spayed it down with water without asking me which then just ment I had water marks all over the car that I had spend an hour cleaning off again. Also | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ stytgat

It takes entirely too long for an oil change, I have been coming to OKC VW for 11 years and the service just gets slower and slower. I am usually there over 2 hours even with making an appointment. RIDICULOUS!! I had a coupon from Fowler that Rocky said he would "take care of me". When it was time to pay the bill, he (or his boss) re | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ nicholas weston

Took my golf in for a wheel alignment. Only have a couple of issues. I had just detailed the full car the day before and the service center still thought it needed to be cleaned so they spayed it down with water without asking me which then just ment I had water marks all over the car that I had spend an hour cleaning off again. Also | Read Full Review

8/30/2024 12:00:00 AM | Cars.com

★★★★★ stytgat

It takes entirely too long for an oil change, I have been coming to OKC VW for 11 years and the service just gets slower and slower. I am usually there over 2 hours even with making an appointment. RIDICULOUS!! I had a coupon from Fowler that Rocky said he would "take care of me". When it was time to pay the bill, he (or his boss) re | Read Full Review

8/30/2024 12:00:00 AM | Cars.com

★★★★★ CBROGAN685

The mechanics did a good job, however, the level of communication during the process was very poor. Our car was there much longer than expected and we received very little communication. | Read Full Review

8/29/2024 12:00:00 AM | Cars.com

★★★★★ CBROGAN685

The mechanics did a good job, however, the level of communication during the process was very poor. Our car was there much longer than expected and we received very little communication. | Read Full Review

8/29/2024 12:00:00 AM | DealerRater

★★★★★ Lena Harrison

Excellent service and I am always taken care of when I come! Rocky and VW go above and beyond in service and I am always in and out very quickly. | Read Full Review

8/28/2024 12:00:00 AM | DealerRater

★★★★★ Lena Harrison

Excellent service and I am always taken care of when I come! Rocky and VW go above and beyond in service and I am always in and out very quickly. | Read Full Review

8/28/2024 12:00:00 AM | Cars.com

★★★★★ vsn230

Nice, knowledgeable. They took my car back immediately and asked what i needed done and what issues I was having | Read Full Review

8/28/2024 12:00:00 AM | Cars.com

★★★★★ vsn230

Nice, knowledgeable. They took my car back immediately and asked what i needed done and what issues I was having | Read Full Review

8/28/2024 12:00:00 AM | DealerRater

★★★★★ nadia_carrasco

Not very happy with previous services. And anytime I go they change info and quotes. Always something new and they ignore the main reason for the visits. I went for battery issues and they tried pressuring me to get new tires. Got new tires and they changed it and now I needed brakes. Trading the car in for something more reliable an | Read Full Review

8/28/2024 12:00:00 AM | DealerRater

★★★★★ nadia_carrasco

Not very happy with previous services. And anytime I go they change info and quotes. Always something new and they ignore the main reason for the visits. I went for battery issues and they tried pressuring me to get new tires. Got new tires and they changed it and now I needed brakes. Trading the car in for something more reliable an | Read Full Review

8/28/2024 12:00:00 AM | Cars.com

★★★★★ jgodwin

Rocky is always super friendly and helpful. He always welcomes me by my name. Makes me feel confident in doing service with you. | Read Full Review

8/27/2024 12:00:00 AM | Cars.com

★★★★★ WAYNE.CRANEY

Service staff are customer oriented. They try to give you adequate information and realistic timelines. No woofin' - just solid information.. | Read Full Review

8/27/2024 12:00:00 AM | Cars.com

★★★★★ kidcohen

The dealer was kind and professional. Every person I spoke with gave me solid information. The environment was clean and the amenities of coffee, good music and reading material was excellent. I had a great experience. They let me know what my Jetta needs to stay in proper operating condition and I’m confident in their abilities to k | Read Full Review

8/27/2024 12:00:00 AM | Cars.com

★★★★★ BO783

I was there for a last minute oil change. They were able to pencil me in for that afternoon. Oil change Was completed in just under an hour. Much appreciated! | Read Full Review

8/27/2024 12:00:00 AM | Cars.com

★★★★★ rayeosborn

On time and performed all requests. Explained the things that needed to be addressed at this time. | Read Full Review

8/27/2024 12:00:00 AM | Cars.com

★★★★★ rayeosborn

On time and performed all requests. Explained the things that needed to be addressed at this time. | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ WAYNE.CRANEY

Service staff are customer oriented. They try to give you adequate information and realistic timelines. No woofin' - just solid information.. | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ kidcohen

The dealer was kind and professional. Every person I spoke with gave me solid information. The environment was clean and the amenities of coffee, good music and reading material was excellent. I had a great experience. They let me know what my Jetta needs to stay in proper operating condition and I’m confident in their abilities to k | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ jgodwin

Rocky is always super friendly and helpful. He always welcomes me by my name. Makes me feel confident in doing service with you. | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ BO783

I was there for a last minute oil change. They were able to pencil me in for that afternoon. Oil change Was completed in just under an hour. Much appreciated! | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ CMBRAKEBILL

I am truly thankful that the mechanics were able to finish the repair in less than a day. Thank you so much for getting my car back to me by the end of the day! | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ CMBRAKEBILL

I am truly thankful that the mechanics were able to finish the repair in less than a day. Thank you so much for getting my car back to me by the end of the day! | Read Full Review

8/27/2024 12:00:00 AM | Cars.com

★★★★★ James Kingsbury

| Read Full Review

8/27/2024 12:00:00 AM | Google

★★★★★ melissa.hill810

Customer care and communication is very poor and lacking. If it wasn't for the sales person Lewis, and the service technician, Rocky, I would not have had th3 patience to continue with my car purchase. The dealership doesn't reflect the values that these two individuals have and it's a shame it doesn't. | Read Full Review

8/27/2024 12:00:00 AM | Cars.com

★★★★★ melissa.hill810

Customer care and communication is very poor and lacking. If it wasn't for the sales person Lewis, and the service technician, Rocky, I would not have had th3 patience to continue with my car purchase. The dealership doesn't reflect the values that these two individuals have and it's a shame it doesn't. | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ Mike T

Jacob was extremely helpful and the dealership was able to get me in for an emergency service visit. I was on travel for business and within 2 days they had the new part installed and had me back on the road. Jacob really made a stressful situation less so and really took the time to make sure I was safely back on the road. I highly | Read Full Review

8/23/2024 12:00:00 AM | DealerRater

★★★★★ Mike T

Jacob was extremely helpful and the dealership was able to get me in for an emergency service visit. I was on travel for business and within 2 days they had the new part installed and had me back on the road. Jacob really made a stressful situation less so and really took the time to make sure I was safely back on the road. I highly | Read Full Review

8/23/2024 12:00:00 AM | Cars.com

★★★★★ Madison Wilde

BE CAREFUL. READ RECENT REVIEWS. READ DEALERSHIP RESPONSES. Updating review 8/24 - I bought my jetta 4 years ago. Got a great deal from sales and I love the car. However, when I got turned over to finance things changed. The finance person actually lied to me about the services/products I was purchasing. I knew he was lying about som | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Marc Kluesner

As an independent mechanic, I've dealt with many different dealerships for parts and sometimes I don't always get the greatest reception. The parts department at Oklahoma City Volkswagen is probably one of the best to deal with. Currently I'm working on an obsolete Volkswagen model and the young man in the parts department is very kn | Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ Darbie Gran

Very professional and friendly. Love my new car! | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ becky.killman

Saw us waiting outside early in the am still didn’t open the door at 7:30. Once we were let in not hi how are you nothing. | Read Full Review

8/17/2024 12:00:00 AM | Cars.com

★★★★★ becky.killman

Saw us waiting outside early in the am still didn’t open the door at 7:30. Once we were let in not hi how are you nothing. | Read Full Review

8/17/2024 12:00:00 AM | DealerRater

★★★★★ Kortlahn

Very informative and helpful employee. He is ver my knowledgeable and great at explaining what has happened with your vehicle. You can tell that he takes pride in his work. | Read Full Review

8/15/2024 12:00:00 AM | DealerRater

★★★★★ Kortlahn

Very informative and helpful employee. He is ver my knowledgeable and great at explaining what has happened with your vehicle. You can tell that he takes pride in his work. | Read Full Review

8/15/2024 12:00:00 AM | Cars.com

★★★★★ keel_gregory

The service was fast and good. When it was time to do the paperwork I was told I was getting a free tire package. So he added it along it was another $ 2000 added. When I went back to complain I was told I could sale it back once I traded the car in but they wouldn't let me do it now. So be sure you look your paperwork over good beca | Read Full Review

8/15/2024 12:00:00 AM | Cars.com

★★★★★ keel_gregory

The service was fast and good. When it was time to do the paperwork I was told I was getting a free tire package. So he added it along it was another $ 2000 added. When I went back to complain I was told I could sale it back once I traded the car in but they wouldn't let me do it now. So be sure you look your paperwork over good beca | Read Full Review

8/15/2024 12:00:00 AM | DealerRater

★★★★★ annie knapp

Make sure to take full advantage of your warranty here, they will undersell you to a “quick tire patch” that leaves you back on the side of the road. Found out at a different location that it isn’t even safe to patch where they tried to “fix” my tire. Don’t take them at their word; take the replacement. | Read Full Review

8/14/2024 12:00:00 AM | Google

★★★★★ ajjordanov

There were some technical challenges but we had a service car available- thank you, Jacob! | Read Full Review

8/13/2024 12:00:00 AM | DealerRater

★★★★★ Antoine

As always, my experience with the service dept was excellent. Rocky took the time to explain everything thoroughly and was available for follow up questions! | Read Full Review

8/13/2024 12:00:00 AM | DealerRater

★★★★★ Antoine

As always, my experience with the service dept was excellent. Rocky took the time to explain everything thoroughly and was available for follow up questions! | Read Full Review

8/13/2024 12:00:00 AM | Cars.com

★★★★★ ajjordanov

There were some technical challenges but we had a service car available- thank you, Jacob! | Read Full Review

8/13/2024 12:00:00 AM | Cars.com

★★★★★ jsutton1952

pleased with everyone and everything. they were thorough and pleasant. got in quickly and done quickly | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ Antoine

Rocky communicated consistently during the process. The overall service dept is top notch and I won’t hesitate to return for all of my VW needs. | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ Kbrimokc

Always have a great experience when using OKC VW for service. Highly recommend to anyone. | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ challmark75

Easy process. Staff was very informative and helpful. Pick up was a breeze. Even washed my vehicle. | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ nikhil41231

i really like the job done on my car and the customer receiving os very good | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ petemwc66

Really enjoyable experience despite waiting 2hours for vehicle service. Clean and mostly comfortable waiting area that could have been laid out better. | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ petemwc66

Really enjoyable experience despite waiting 2hours for vehicle service. Clean and mostly comfortable waiting area that could have been laid out better. | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ challmark75

Easy process. Staff was very informative and helpful. Pick up was a breeze. Even washed my vehicle. | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ jsutton1952

pleased with everyone and everything. they were thorough and pleasant. got in quickly and done quickly | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ Kbrimokc

Always have a great experience when using OKC VW for service. Highly recommend to anyone. | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ Antoine

Rocky communicated consistently during the process. The overall service dept is top notch and I won’t hesitate to return for all of my VW needs. | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ nikhil41231

i really like the job done on my car and the customer receiving os very good | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ Riley Swink

Bought my first car from them. They give good deals for trade ins and are very professional. | Read Full Review

8/12/2024 12:00:00 AM | Google

★★★★★ Mark

Had a great experience at the dealership . Everyone was great and very helpful. | Read Full Review

8/12/2024 12:00:00 AM | Google

★★★★★ ajacobyis

Where do I even begin? Everything was wrong from the start, beginning with ordering the part from Chaz. Ended with them "fixing" the issue by 'giving' me the key fob I didn't order to begin with. I've been going to this VW location for years but after this, I'm not sure I'll ever go back. | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ ajacobyis

Where do I even begin? Everything was wrong from the start, beginning with ordering the part from Chaz. Ended with them "fixing" the issue by 'giving' me the key fob I didn't order to begin with. I've been going to this VW location for years but after this, I'm not sure I'll ever go back. | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ 01countrylife

Get told it would be 15 minutes to have a key programmed did not happen key was back ordered after calling and them saying they had it in hand. 2 months later key can’t be programmed and it was going to take 600$ to have the ecm reprogrammed. | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ cletencori

They quoted one price and when I got there they doubled it, the price for labor suddenly went from $180, after I had already paid $270 for the part, to $360 | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ cletencori

They quoted one price and when I got there they doubled it, the price for labor suddenly went from $180, after I had already paid $270 for the part, to $360 | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ 01countrylife

Get told it would be 15 minutes to have a key programmed did not happen key was back ordered after calling and them saying they had it in hand. 2 months later key can’t be programmed and it was going to take 600$ to have the ecm reprogrammed. | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ Aaron Marler

Edit: 8/9/24- you guys need a self lookup terminal and self checkout for the parts department. Your parts department used to be very helpful and effective. I have had many positive visits to the parts department. I have used the service department numerous times without issue, at times while waiting for my car; That is helpful to th | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Robert Miller

I wouldn’t go here unless you want to be charged for using a debit or credit card AND they don’t let you know till it’s to late!! Doesn’t matter how much you spend and they charge you a percentage, so the more you have to spend the more they charge you for the service fee of using a card on top of paying tax. DONT GO THERE!!!! | Read Full Review

8/3/2024 12:00:00 AM | Google

★★★★★ Crystal Rainey

Overpriced on used cars. Sales people will tell you to go somewhere else if you do not like the inflated prices. | Read Full Review

8/1/2024 12:00:00 AM | Google

★★★★★ Steven S

It began 3 months ago. The car was brought in because smoke came out the back of the car while driving on the highway. I waited a few weeks before asking for an update. The service advisor stated that all it needed was a cylinder head and that parts would be ordered (as well as covered under warranty). After some time, I finally ge | Read Full Review

7/29/2024 12:00:00 AM | Google

★★★★★ Jessica Heiderstadt

DO NOT BUY A USED CAR FROM THIS DEALERSHIP!! Worst car purchase experience ever along with awful customer service! If you do purchase, please make sure to ask for a service report, ask about recalls and current known issues with vehicle along with checking the tires. I purchased a 2022 Acura MDX ar the end of June. A week and a half | Read Full Review

7/25/2024 12:00:00 AM | Google

★★★★★ Lew Lew

I've bought ALL four of my Passat's from this location. I was in a car accident and was looking to purchase a new Passat but was told they no longer make them. We decided on a Jetta SEL. I'm waiting for it to get here from Texas but I know I will be pleased. I appreciate all the help we received from Lewis Jones and the rest of the s | Read Full Review

7/24/2024 12:00:00 AM | DealerRater

★★★★★ Lew Lew

I've bought ALL four of my Passat's from this location. I was in a car accident and was looking to purchase a new Passat but was told they no longer make them. We decided on a Jetta SEL. I'm waiting for it to get here from Texas but I know I will be pleased. I appreciate all the help we received from Lewis Jones and the rest of the s | Read Full Review

7/24/2024 12:00:00 AM | Cars.com

★★★★★ DJ Family

I've bought several cars from this dealership and always bring it here for certified service! Thank you OKCVW! | Read Full Review

7/17/2024 12:00:00 AM | Google

★★★★★ Steven S

It began 3 months ago. The car was brought in because smoke came out the back of the car while driving on the highway. I waited a few weeks before asking for an update. The service advisor stated that all it needed was a cylinder head and that parts would be ordered (as well as covered under warranty). After some time, I finally ge | Read Full Review

7/17/2024 12:00:00 AM | Google

★★★★★ Brd420

Great experience great customer service great selection great prices easy process overall amazing experience very appreciated. | Read Full Review

7/15/2024 12:00:00 AM | Cars.com

★★★★★ Brd420

Great experience great customer service great selection great prices easy process overall amazing experience very appreciated. | Read Full Review

7/15/2024 12:00:00 AM | DealerRater

★★★★★ james fulgham

EDIT: Originally I had left a 3 star review but due to the petty nature of the reply to my honest and constructive review, I have chosen to downgrade the review to a 1 star. EVERY negative review these people have are being responded to in an equally rude and petty nature. Save yourselves the hassle of dealing with these clowns.. go | Read Full Review

7/14/2024 12:00:00 AM | Google

★★★★★ Spencer

This place sucks don't purchase a vehicle from here they're not upholding there promise of service or fixing vehicles. If you have a problem they will not help or fix all | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ james fulgham

I havent had the most pleasant experience with okc volkswagen. To start the sales person, Robert, was very nice and made the shopping process effortless. On the backside of things the financing portion was equally easy. However in the short duration since purchasing the vehicle, Kenneth in finance has proven to be a very rude and imp | Read Full Review

7/12/2024 12:00:00 AM | Google

★★★★★ stevensierra030

I don't appreciate how my car was returned to me. Lack of communication from the dealership throughout the whole process of my car being in service. It sat there for 2 months and I had to reach out myself to receive updates. I sent pictures to j.ranjel@vw.com about how my vehicle was returned to me. Despite apologizing and stating th | Read Full Review

7/12/2024 12:00:00 AM | DealerRater

★★★★★ stevensierra030

I don't appreciate how my car was returned to me. Lack of communication from the dealership throughout the whole process of my car being in service. It sat there for 2 months and I had to reach out myself to receive updates. I sent pictures to j.ranjel@vw.com about how my vehicle was returned to me. Despite apologizing and stating th | Read Full Review

7/12/2024 12:00:00 AM | Cars.com

★★★★★ mattsmith3487

Everyone at Okc VW was exceptional in getting my vehicle in quickly and done on time | Read Full Review

7/1/2024 12:00:00 AM | Cars.com

★★★★★ mattsmith3487

Everyone at Okc VW was exceptional in getting my vehicle in quickly and done on time | Read Full Review

7/1/2024 12:00:00 AM | DealerRater

★★★★★ jtfreeman1922

Not much has been honored, it’s a mess anytime we have to come, and it always cost a lot more than we discussed. This time things were done to car we never talked about. Said you had tires, drive from Stillwater to find you don’t have in stock. Front and back end looks awful with chipped parts but since it was post manufacturing you | Read Full Review

7/1/2024 12:00:00 AM | DealerRater

★★★★★ jtfreeman1922

Not much has been honored, it’s a mess anytime we have to come, and it always cost a lot more than we discussed. This time things were done to car we never talked about. Said you had tires, drive from Stillwater to find you don’t have in stock. Front and back end looks awful with chipped parts but since it was post manufacturing you | Read Full Review

7/1/2024 12:00:00 AM | Cars.com

★★★★★ sarahmichelle

Came in for a diagnostic for a check engine light. Paid astronomical price for whatever was done ($550). Two days later, light came back on. Went back in to get checked out, same code as the first time. Turns out they missed the first time, and tried to charge me almost $1k for an $84 piece of plastic. You’d think they would run anot | Read Full Review

6/29/2024 12:00:00 AM | Cars.com

★★★★★ sarahmichelle

Came in for a diagnostic for a check engine light. Paid astronomical price for whatever was done ($550). Two days later, light came back on. Went back in to get checked out, same code as the first time. Turns out they missed the first time, and tried to charge me almost $1k for an $84 piece of plastic. You’d think they would run anot | Read Full Review

6/29/2024 12:00:00 AM | DealerRater

★★★★★ Alberto “Changapeluda007” Escamilla

Great experience | Read Full Review

6/27/2024 12:00:00 AM | Google

★★★★★ tnguyen3007

good job however, it took few minutes to long to finish oil change and checkup. thanks | Read Full Review

6/23/2024 12:00:00 AM | DealerRater

★★★★★ tnguyen3007

good job however, it took few minutes to long to finish oil change and checkup. thanks | Read Full Review

6/23/2024 12:00:00 AM | Cars.com

★★★★★ aalshakory

It was a good visit as usual. I hope it will be like this every time | Read Full Review

6/22/2024 12:00:00 AM | Cars.com

★★★★★ aalshakory

It was a good visit as usual. I hope it will be like this every time | Read Full Review

6/22/2024 12:00:00 AM | DealerRater

★★★★★ e_bennett30

Great customer service with Steven Clytus of Oklahoma City Volkswagen. Let him know I was on my way to look at an Atlas. He sent me a video of the vehicle and even had it waiting out front when we arrived! | Read Full Review

6/21/2024 12:00:00 AM | DealerRater

★★★★★ lacey.accountant

Great service, very thorough. Easy and fully transparent recommended services with videos and explanations. Thanks! | Read Full Review

6/21/2024 12:00:00 AM | DealerRater

★★★★★ e_bennett30

Great customer service with Steven Clytus of Oklahoma City Volkswagen. Let him know I was on my way to look at an Atlas. He sent me a video of the vehicle and even had it waiting out front when we arrived! | Read Full Review

6/21/2024 12:00:00 AM | Cars.com

★★★★★ lacey.accountant

Great service, very thorough. Easy and fully transparent recommended services with videos and explanations. Thanks! | Read Full Review

6/21/2024 12:00:00 AM | Cars.com

★★★★★ becpowl159

My sales consultant Lewis was a joy to work with! The dealership is clean and has a good selection of cars. | Read Full Review

6/20/2024 12:00:00 AM | Cars.com

★★★★★ becpowl159

My sales consultant Lewis was a joy to work with! The dealership is clean and has a good selection of cars. | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ Jamee McDonald

Always a positive experience when visiting this dealership! As returning customers we traded in our 21 Jetta and Tavion was so helpful and patient when working with us and getting us something we loved but was affordable for our family! Also to add he was very hospitable. | Read Full Review

6/20/2024 12:00:00 AM | Google

★★★★★ The Kid Koda

| Read Full Review

6/20/2024 12:00:00 AM | Google

★★★★★ michael_trent

I take my car here for service. Overall I get good service. If they say they will call you back when the part comes in, don't count on it. when the invoice says they washed your car, don't count on that either. So, they are hit or miss. Their prices are dealer prices. I have another import car center I use and they're less expensive, | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ michael_trent

I take my car here for service. Overall I get good service. If they say they will call you back when the part comes in, don't count on it. when the invoice says they washed your car, don't count on that either. So, they are hit or miss. Their prices are dealer prices. I have another import car center I use and they're less expensive, | Read Full Review

6/20/2024 12:00:00 AM | Cars.com

★★★★★ colozo45

Muy amables y excelente servicio de chico rocky Buena atención y el carro en las mejores condiciones previendo a futuro para evitar accidentes y descomposturas | Read Full Review

6/18/2024 12:00:00 AM | Cars.com

★★★★★ colozo45

Muy amables y excelente servicio de chico rocky Buena atención y el carro en las mejores condiciones previendo a futuro para evitar accidentes y descomposturas | Read Full Review

6/18/2024 12:00:00 AM | DealerRater

★★★★★ Kamo Carlton

tim was amazing and very professional , called and informed me that the car i was interested got sold told me to still come in and got me a car i liked way better, and i was in and out within an hour thank you tim! | Read Full Review

6/17/2024 12:00:00 AM | Google

★★★★★ Doz Skills (??????? ?????)

Remember this: May 2024 was a completely different experience compared to what we were promised at the time of purchase in 2020. Despite our loyalty and repeated visits for services, the dealership reneged on their initial promises. There's no reason for me to continue returning when "HE Volkswagen in Wichita Falls, Texas" is closer | Read Full Review

6/14/2024 12:00:00 AM | Google

★★★★★ CLAUDIA_GALINDO37

The service was the best always letting me know the updates with my vehicle while in service and after. Thank you. | Read Full Review

6/13/2024 12:00:00 AM | DealerRater

★★★★★ sharon.reddington

Jacob’s customer service skills are outstanding. He was patient and attentive with myself and other clients he was interacting with. | Read Full Review

6/13/2024 12:00:00 AM | DealerRater

★★★★★ CLAUDIA_GALINDO37

The service was the best always letting me know the updates with my vehicle while in service and after. Thank you. | Read Full Review

6/13/2024 12:00:00 AM | Cars.com

★★★★★ sharon.reddington

Jacob’s customer service skills are outstanding. He was patient and attentive with myself and other clients he was interacting with. | Read Full Review

6/13/2024 12:00:00 AM | Cars.com

★★★★★ matthew g

all of the techs and service advisors, especially richard, rocky, and josh were amazing to talk and deal with. | Read Full Review

6/11/2024 12:00:00 AM | Cars.com

★★★★★ matthew g

all of the techs and service advisors, especially richard, rocky, and josh were amazing to talk and deal with. | Read Full Review

6/11/2024 12:00:00 AM | DealerRater

★★★★★ mtycol1

I have been reluctant in providing feedback because I really like the guys in my VW service department. However, my last experience with them was less than stellar. I had to wait 10 days for my car to be repaired. I had to absorb the cost of a daily rental car and was constantly told that my car would be ready "the next day." | Read Full Review

6/11/2024 12:00:00 AM | DealerRater

★★★★★ mtycol1

I have been reluctant in providing feedback because I really like the guys in my VW service department. However, my last experience with them was less than stellar. I had to wait 10 days for my car to be repaired. I had to absorb the cost of a daily rental car and was constantly told that my car would be ready "the next day." | Read Full Review

6/11/2024 12:00:00 AM | Cars.com

★★★★★ Kyle Owings

Sold us a vehicle and within 39 days had $10,000 motor bill. Wouldn't do anything about it. I asked right before signing paperwork I asked him if our extended warranty would cover the trans and engine and he said yes. Turns out it doesn't. Do not trust them and I will never be back there. | Read Full Review

6/10/2024 12:00:00 AM | Google

★★★★★ ian brown

Jordan was absolutely amazing, so kind, respectful, and patient. Whole dealership was clean and everyone was so kind. We love our 2024 Jetta SE we got and compliments our 2019 Jetta S. We love these cars and so glad to have such an amazing local dealer. | Read Full Review

6/7/2024 12:00:00 AM | Google

★★★★★ MPOLLOCK33

Scheduling was very easy, service communication was efficient and clear. Estimation of repair service time was good and the car was returned on time. | Read Full Review

6/7/2024 12:00:00 AM | Cars.com

★★★★★ MPOLLOCK33

Scheduling was very easy, service communication was efficient and clear. Estimation of repair service time was good and the car was returned on time. | Read Full Review

6/7/2024 12:00:00 AM | DealerRater

★★★★★ jaylau003

Their services was very professional they explained everything very clearly and the service rep responded to every questions | Read Full Review

6/6/2024 12:00:00 AM | DealerRater

★★★★★ duden21

Service was fast and the staff was very friendly, especially the tech I dealt with. | Read Full Review

6/6/2024 12:00:00 AM | DealerRater

★★★★★ jaylau003

Their services was very professional they explained everything very clearly and the service rep responded to every questions | Read Full Review

6/6/2024 12:00:00 AM | Cars.com

★★★★★ duden21

Service was fast and the staff was very friendly, especially the tech I dealt with. | Read Full Review

6/6/2024 12:00:00 AM | Cars.com

★★★★★ annavogel27

Check engine light came on twice after service regarding fuel fumes, had fuel filter replaced and fuel item put in tank, air filter not screwed on made rattling nose. Returned twice still not fixed. | Read Full Review

6/6/2024 12:00:00 AM | Cars.com

★★★★★ annavogel27

Check engine light came on twice after service regarding fuel fumes, had fuel filter replaced and fuel item put in tank, air filter not screwed on made rattling nose. Returned twice still not fixed. | Read Full Review

6/6/2024 12:00:00 AM | DealerRater

★★★★★ ROCKYMOUNTAIN10

They kept me informed and made my repairs very easy. They're always on top of things. | Read Full Review

6/5/2024 12:00:00 AM | DealerRater

★★★★★ ROCKYMOUNTAIN10

They kept me informed and made my repairs very easy. They're always on top of things. | Read Full Review

6/5/2024 12:00:00 AM | Cars.com

★★★★★ NA NA

Went for a used Nissan Sentra , immediately tried to sell me a a used BMW 540i. Not sure why….. | Read Full Review

6/5/2024 12:00:00 AM | Google

★★★★★ nansol

Nothing to improve- professional and personable all in one. Considerate of my needs for time. | Read Full Review

6/1/2024 12:00:00 AM | Cars.com

★★★★★ nansol

Nothing to improve- professional and personable all in one. Considerate of my needs for time. | Read Full Review

6/1/2024 12:00:00 AM | DealerRater

★★★★★ Doz Skills (??????? ?????)

Update: this year it was a different story, something we were promised at the purchase day in 2020 if we continued to return for services, now they went back on their promise as loyal customers. Why would I keep going up there when HE Volkswagen in Wichita Falls, Texas is closer to me. Please don't believe their promises the day your | Read Full Review

5/30/2024 12:00:00 AM | Google

★★★★★ tnpsyasn

My overall experience was very unpleasant, as well as unsatisfactory...too many problems with dealership | Read Full Review

5/29/2024 12:00:00 AM | DealerRater

★★★★★ tnpsyasn

My overall experience was very unpleasant, as well as unsatisfactory...too many problems with dealership | Read Full Review

5/29/2024 12:00:00 AM | Cars.com

★★★★★ lawyermarcopalumbo

The experience was very professional. I would very much recommend it to anyone who needs a car | Read Full Review

5/28/2024 12:00:00 AM | Cars.com

★★★★★ santafecpl

Dealership and associates were great to work with. I would highly recommend Volkswagon Oklahoma City. | Read Full Review

5/28/2024 12:00:00 AM | Cars.com

★★★★★ j.mcdaniels

Thank you very much for taking such great care of my car. It means a lot to me. | Read Full Review

5/28/2024 12:00:00 AM | Cars.com

★★★★★ j.mcdaniels

Thank you very much for taking such great care of my car. It means a lot to me. | Read Full Review

5/28/2024 12:00:00 AM | DealerRater

★★★★★ santafecpl

Dealership and associates were great to work with. I would highly recommend Volkswagon Oklahoma City. | Read Full Review

5/28/2024 12:00:00 AM | DealerRater

★★★★★ lawyermarcopalumbo

The experience was very professional. I would very much recommend it to anyone who needs a car | Read Full Review

5/28/2024 12:00:00 AM | DealerRater

★★★★★ annavogel27

Customer service was helpful. They did not screw in the air vent filter part had to go back also my check engine light came on after service. Concerning if they did the work correctly. | Read Full Review

5/25/2024 12:00:00 AM | DealerRater

★★★★★ annavogel27

Customer service was helpful. They did not screw in the air vent filter part had to go back also my check engine light came on after service. Concerning if they did the work correctly. | Read Full Review

5/25/2024 12:00:00 AM | Cars.com

★★★★★ Gilley Aguilar

My name did not appear because it was under my daughters name when we came in. | Read Full Review

5/23/2024 12:00:00 AM | Google

★★★★★ Michael “Mike” King

The people in the service department are great! They are definitely professional & know their stuff while, at the same time, being kind, polite, sociable & informative. The waiting areas - there are several - are comfortable & a couple of them are very quiet. The sales people are also polite & friendly. Even knowing my car was in for | Read Full Review

5/22/2024 12:00:00 AM | Google

★★★★★ Larry Palmer

Did what they said they would do on a timely manner. | Read Full Review

5/19/2024 12:00:00 AM | Google

★★★★★ Natalie

Buying a car at OKC VW was the most seamless process I’ve ever had. Steven C. was my sales rep and he listened and considered my requirements and concerns, and was communicative from start to finish. I drove out with my new Taos a couple hours after walking into the dealership and I couldn’t be happier! | Read Full Review

5/19/2024 12:00:00 AM | Cars.com

★★★★★ Natalie

Buying a car at OKC VW was the most seamless process I’ve ever had. Steven C. was my sales rep and he listened and considered my requirements and concerns, and was communicative from start to finish. I drove out with my new Taos a couple hours after walking into the dealership and I couldn’t be happier! | Read Full Review

5/19/2024 12:00:00 AM | DealerRater

★★★★★ palmajared2014

This is the best dealership I have ever worked with. The service department is great. They go above and beyond to provide the best service. | Read Full Review

5/18/2024 12:00:00 AM | DealerRater

★★★★★ palmajared2014

This is the best dealership I have ever worked with. The service department is great. They go above and beyond to provide the best service. | Read Full Review

5/18/2024 12:00:00 AM | Cars.com

★★★★★ joyce mia salvador

| Read Full Review

5/18/2024 12:00:00 AM | Google

★★★★★ Kayleigh Ferguson

There was never pressure to purchase a vehicle that I was not comfortable on the price and worked with me over several different visits till we found a vehicle that was perfect. | Read Full Review

5/18/2024 12:00:00 AM | Google

★★★★★ Ki Holik

*UPDATED 5/17/24* Rating changed from 3 stars to 1. The day after I posted this, my mother-in-law discovered that one of her headlights was out. She called her salesperson. He was going to see what she needed to do to get it replaced, and he was going to call and let her know. The end of the day came, and there was no call. She call | Read Full Review

5/18/2024 12:00:00 AM | Google

★★★★★ ctipton3

It was great from dropping it off. Them giving me a ride and picking me back up. Smooth! | Read Full Review

5/17/2024 12:00:00 AM | Cars.com

★★★★★ ctipton3

It was great from dropping it off. Them giving me a ride and picking me back up. Smooth! | Read Full Review

5/17/2024 12:00:00 AM | DealerRater

★★★★★ Ki Mari

Edit: My name is Kiara OBrien and I have paid you for servicing my vehicle multiple times. I have taken my car to get the oil changed twice here. I was lead on to believe that they change out your oil filter when doing an oil change as your supposed to but today I had a mechanic change my oil and he told me that I’m lucky that my car | Read Full Review

5/16/2024 12:00:00 AM | Google

★★★★★ Box.linda

#1 in my books. They take great care of their customers. I will continue to use them, as lon as I have a Volkswagen | Read Full Review

5/15/2024 12:00:00 AM | DealerRater

★★★★★ Box.linda

#1 in my books. They take great care of their customers. I will continue to use them, as lon as I have a Volkswagen | Read Full Review

5/15/2024 12:00:00 AM | Cars.com

★★★★★ Ki Holik

I am posting this review on behalf of my mother-in-law. I helped her set up her test drive. Positives first. Tavion was our salesperson and he was very helpful, friendly, and made the experience fun for her. Hans in the financial department was also very helpful and personable. The reason I am only giving 3 stars is because of what | Read Full Review

5/15/2024 12:00:00 AM | Google

★★★★★ Ki Mari

I have taken my car to get the oil changed twice here. I was lead on to believe that they change out your oil filter when doing an oil change as your supposed to but today I had a mechanic change my oil and he told me that I’m lucky that my car is still running because the oil filter was so caked up. It obviously has not been changed | Read Full Review

5/15/2024 12:00:00 AM | Google

★★★★★ DanG

Never again! Not this place. I brought my car in for sunroof repair and an oil change. I got an email the next day with six upcharges, "Required attention" for "recommended services" my car "needed". Two of the items I'd done myself recently. Another one "Strut leaking oil", I had my regular mechanic look at. He called xx and said th | Read Full Review

5/14/2024 12:00:00 AM | Cars.com

★★★★★ DanG

Never again! Not this place. I brought my car in for sunroof repair and an oil change. I got an email the next day with six upcharges, "Required attention" for "recommended services" my car "needed". Two of the items I'd done myself recently. Another one "Strut leaking oil", I had my regular mechanic look at. He called xx and said th | Read Full Review

5/14/2024 12:00:00 AM | DealerRater

★★★★★ apriljgrace

Great service and dealership! Recommend buying or using for service — reliable, fair, responsive. Good work! | Read Full Review

5/11/2024 12:00:00 AM | DealerRater

★★★★★ apriljgrace

Great service and dealership! Recommend buying or using for service — reliable, fair, responsive. Good work! | Read Full Review

5/11/2024 12:00:00 AM | Cars.com

★★★★★ 3boymom

This was my first visit to the service department. Jacob was great and I’ll be back because of him! | Read Full Review

5/10/2024 12:00:00 AM | Cars.com

★★★★★ Shirley Brimberry

| Read Full Review

5/10/2024 12:00:00 AM | Google

★★★★★ 3boymom

This was my first visit to the service department. Jacob was great and I’ll be back because of him! | Read Full Review

5/10/2024 12:00:00 AM | DealerRater

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