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Keffer Volkswagen

★★★★★(34)read reviews

13651 Statesville Road, Huntersville, NC 28078

(704) 771-1646 Ask About Our Service Specials!

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Get a 10% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 04.01.25 and 06.30.25.
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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ emilybondra
Do not buy or use service department from this place. I NEVER leave reviews but I feel compelled to warn others. I have tried to shop/buy here twice. Sales was so rude and condescending that I went to VW Charlotte and bought there twice. Tried to use service as it is much closer to home and it has been a nightmare. Submitted claims w | Read Full Review
10/25/2024 12:00:00 AM | DealerRater
★★★★★ Alex
Get an out-the-door price from them before you go in. They engage in bait-and-switch pricing on their cars. After a lot of back and forth, their salesman explicitly told me that they advertise lower prices to get people to come in. A $22k car turned into a $25k before they even added any fees in. They didn't even bother doing the typ | Read Full Review
9/28/2024 12:00:00 AM | DealerRater
★★★★★ Alex
Get an out-the-door price from them before you go in. They engage in bait-and-switch pricing on their cars. After a lot of back and forth, their salesman explicitly told me that they advertise lower prices to get people to come in. A $22k car turned into a $25k before they even added any fees in. They didn't even bother doing the typ | Read Full Review
9/28/2024 12:00:00 AM | Cars.com
★★★★★ Mrs James
I have asked for Corporates information since June three days after purchasing the car. The car has a failing battery pack and drive unit and is not drivable after 1 month. No one will answer my calls and they even attempted to call law enforcement after I demanded corporates number in person. Do not buy a car from this dealership if | Read Full Review
8/20/2024 12:00:00 AM | Cars.com
★★★★★ Ryan F
Dealership was organized, friendly and had good inventory that I was searching to buy. I was able to book via phone for same day appointment. | Read Full Review
8/15/2024 12:00:00 AM | DealerRater
★★★★★ Ryan F
Dealership was organized, friendly and had good inventory that I was searching to buy. I was able to book via phone for same day appointment. | Read Full Review
8/15/2024 12:00:00 AM | Cars.com
★★★★★ Saack
I’ve been coming to Keffer for service for 5?years. Service started out good. Then they went through a shakeup that was like troubled waters. Seems they have worked out the wrinkles. My last visit was great. Staff was very friendly and helpful. Thanks guys. It’s nice taking your car to a service center that cares and gets the job don | Read Full Review
8/1/2024 12:00:00 AM | Cars.com
★★★★★ Saack
I’ve been coming to Keffer for service for 5?years. Service started out good. Then they went through a shakeup that was like troubled waters. Seems they have worked out the wrinkles. My last visit was great. Staff was very friendly and helpful. Thanks guys. It’s nice taking your car to a service center that cares and gets the job don | Read Full Review
8/1/2024 12:00:00 AM | DealerRater
★★★★★ Jlong6436
Keffer Volkswagen was the BEST dealership I have ever been to! The staff was friendly, polite, and such a pleasure to work with! Pierre wa awesome and gave me a great deal on my car. I love this place!!! | Read Full Review
7/29/2024 12:00:00 AM | DealerRater
★★★★★ Jlong6436
Keffer Volkswagen was the BEST dealership I have ever been to! The staff was friendly, polite, and such a pleasure to work with! Pierre wa awesome and gave me a great deal on my car. I love this place!!! | Read Full Review
7/29/2024 12:00:00 AM | Cars.com
★★★★★ Frank
Service dept is great. Keep you informed and do complete inspections and don’t try to upsell you on any service! | Read Full Review
7/15/2024 12:00:00 AM | Cars.com
★★★★★ Frank
Service dept is great. Keep you informed and do complete inspections and don’t try to upsell you on any service! | Read Full Review
7/15/2024 12:00:00 AM | DealerRater
★★★★★ corettadaye36
Whom it regards. I drove over 4 hours to this appointment on yesterday and when I got there I was told at first the vehicle was Not there anymore by one associate. When I asked for you they told me you weren't available. When I decided to speak to a manager he told me he had the car but it needed alot of mechanical work! He also stat | Read Full Review
7/14/2024 12:00:00 AM | DealerRater
★★★★★ corettadaye36
Whom it regards. I drove over 4 hours to this appointment on yesterday and when I got there I was told at first the vehicle was Not there anymore by one associate. When I asked for you they told me you weren't available. When I decided to speak to a manager he told me he had the car but it needed alot of mechanical work! He also stat | Read Full Review
7/14/2024 12:00:00 AM | Cars.com
★★★★★ Angry car guy
Avoid like the plague. I give 2 stars because the purchase transaction and price was reasonable. They make you buy an add on package with road side assistance, protectant, door guards, etc for over $2k. I negotiated and got the price of the car/trade in to make up for this. I have had the car in the shop 3 times in 10 months. Each ti | Read Full Review
7/13/2024 12:00:00 AM | Cars.com
★★★★★ conniemike279
My daughter is fond of Volkswagens and was in the market for her first car. I assumed purchasing a used vehicle from a Volkswagen dealership would be the safest bet. That assumption proved incorrect. From the sales team to the management, I advise steering clear of this establishment. The finance department appears to be running a sc | Read Full Review
7/9/2024 12:00:00 AM | Cars.com
★★★★★ conniemike279
My daughter is fond of Volkswagens and was in the market for her first car. I assumed purchasing a used vehicle from a Volkswagen dealership would be the safest bet. That assumption proved incorrect. From the sales team to the management, I advise steering clear of this establishment. The finance department appears to be running a sc | Read Full Review
7/9/2024 12:00:00 AM | DealerRater
★★★★★ Sherriyang
I had an absolutely dreadful experience at Keffer Volkswagen. I arrived at 11 AM and didn't leave until 6 PM, a full seven hours wasted. I was interested in a Tesla Model 3 and after finalizing my choice, I spoke with the manager. We agreed on a price, and he assured me that I would receive the $4,000 federal tax credit. Despite info | Read Full Review
7/5/2024 12:00:00 AM | DealerRater
★★★★★ Sherriyang
I had an absolutely dreadful experience at Keffer Volkswagen. I arrived at 11 AM and didn't leave until 6 PM, a full seven hours wasted. I was interested in a Tesla Model 3 and after finalizing my choice, I spoke with the manager. We agreed on a price, and he assured me that I would receive the $4,000 federal tax credit. Despite info | Read Full Review
7/5/2024 12:00:00 AM | Cars.com
★★★★★ Mark
One of the most dishonest and unprofessional businesses I have ever dealt with. Deceptive business practices. Obviously very poorly managed. If you want your intelligence insulted, pay them a visit. Owner should be ashamed. I don't know how they stay in business. | Read Full Review
6/21/2024 12:00:00 AM | Cars.com
★★★★★ IrishQueenMK
Brought my Jetta in for oil change..Service person was wonderful(wasn't given his name)..Took almost exactly the time estimated..Love when my time is not wasted-thanks folks! | Read Full Review
6/15/2024 12:00:00 AM | Cars.com
★★★★★ IrishQueenMK
Brought my Jetta in for oil change..Service person was wonderful(wasn't given his name)..Took almost exactly the time estimated..Love when my time is not wasted-thanks folks! | Read Full Review
6/15/2024 12:00:00 AM | DealerRater
★★★★★ Seldenrower
I went to pick up a purchased new VWGolf R. Price was fair and less Add pms than any alternative from Florida to CT. They were friendly but I’ll prepared. It took 2 hours to do what should have taken 20 minutes. Wrong VIN transmitted on contract. Missing charges on invoice. Car had to be filled with gas after I arrived. All frustrati | Read Full Review
6/14/2024 12:00:00 AM | DealerRater
★★★★★ Seldenrower
I went to pick up a purchased new VWGolf R. Price was fair and less Add pms than any alternative from Florida to CT. They were friendly but I’ll prepared. It took 2 hours to do what should have taken 20 minutes. Wrong VIN transmitted on contract. Missing charges on invoice. Car had to be filled with gas after I arrived. All frustrati | Read Full Review
6/14/2024 12:00:00 AM | Cars.com
★★★★★ Todd Trull
Stay away!!!!! They found out I was a disabled vet due to asking for plates….they said they were buying down my rate and giving me a sr ice contract After getting home…they gave me a service contract……for $4000!!!!!!!!! Great way to treat 100% disabled vets!!!! | Read Full Review
6/14/2024 12:00:00 AM | Cars.com
★★★★★ ttrull
Stay away!!!!! They found out I was a disabled vet due to asking for plates….they said they were buying down my rate and giving me a sr ice contract After getting home…they gave me a service contract……for $4000!!!!!!!!! Great way to treat 100% disabled vets!!!!!! | Read Full Review
6/14/2024 12:00:00 AM | Cars.com
★★★★★ ttrull
Stay away!!!!! They found out I was a disabled vet due to asking for plates….they said they were buying down my rate and giving me a sr ice contract After getting home…they gave me a service contract……for $4000!!!!!!!!! Great way to treat 100% disabled vets!!!!!! | Read Full Review
6/14/2024 12:00:00 AM | DealerRater
★★★★★ MR
I went to service for a recall and a state inspection. This was the third visit on the recall. Evidently the part the car needs is unobtainable. Once the inspection was complete the service person said I was good and gave me my keys. My car was not washed which struck me as unusual since the wash was working. About half way home, I g | Read Full Review
6/5/2024 12:00:00 AM | DealerRater
★★★★★ MR
I went to service for a recall and a state inspection. This was the third visit on the recall. Evidently the part the car needs is unobtainable. Once the inspection was complete the service person said I was good and gave me my keys. My car was not washed which struck me as unusual since the wash was working. About half way home, I g | Read Full Review
6/5/2024 12:00:00 AM | Cars.com
★★★★★ mchrismartin
The staff was very friendly and they went above and beyond to earn our business. They really seem to care about the customers and want you to have an awesome experience. | Read Full Review
5/31/2024 12:00:00 AM | Cars.com
★★★★★ mchrismartin
The staff was very friendly and they went above and beyond to earn our business. They really seem to care about the customers and want you to have an awesome experience. | Read Full Review
5/31/2024 12:00:00 AM | DealerRater
★★★★★ Sierra
!!!!!!!!!!!!DO NOT BUY A USED CAR FROM HERE!!!!!!!!!!!!!!!!! They are the true definition of horrible humans! I purchased a used car from them on May 21st! Left it overnight to get “serviced” which literally too ALL day… just to find out someone wrecked my car! No one will take accountability! Then the rude xxx reception confessed ov | Read Full Review
5/26/2024 12:00:00 AM | Cars.com
★★★★★ Tomeka I
I took my car in for regular service and the service person realized it was going to take longer than anticipated automatically offered a loaner vehicle and found a coupon to lower the price of my service! | Read Full Review
5/23/2024 12:00:00 AM | DealerRater
★★★★★ Tomeka I
I took my car in for regular service and the service person realized it was going to take longer than anticipated automatically offered a loaner vehicle and found a coupon to lower the price of my service! | Read Full Review
5/23/2024 12:00:00 AM | Cars.com

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