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Carolina Volkswagen

★★★★★(85)read reviews

7800 East Independence Boulevard, Charlotte, NC 28227

(704) 936-0609 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ scooter748driver
Went to Carolina Volkwagon looking for a use Jetta that I saw online. My salesperson, Richard, was very helpful and professional. he was very forthcoming with information and I felt that he was dealing honestly and openly. While I ultimately purchased a different vehicle from another location, this decision in no way reflects the pro | Read Full Review
10/12/2024 12:00:00 AM | Google
★★★★★ John Z
While I appreciated the efforts of selling me a car minutes before they were closing, I am still waiting to finalize the sale as I have not received documents to transfer my title as well as to finalize the financing. | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ cindy s
Came in to purchase a vehicle and was helped by Richard Albino. He made the process so easy and fast. I’m satisfied with the customer service and attention to detail | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Cailyn Negus
Excellent customer service. Richard is amazing, and provides a smooth process from start to finish. Highly recommend! | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ ege bilir
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9/26/2024 12:00:00 AM | Google
★★★★★ Yigit Bilir
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9/26/2024 12:00:00 AM | Google
★★★★★ Jasmine K
Highly recommended buying a car from here ! I couldn’t decide what to buy but everyone was so understanding and professional. It was the easiest purchase I’ve made. Thank you Brittany ! I love my new car ! | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ Desirae Neubauer
Update: still haven’t received my second key (after purchasing 3 days ago and driving up an additional time to sign papers that apparently weren’t working the day I “bought” the car.) Still also owed $3,000 check that was supposed to be given to me yesterday, 2 days after purchase, now they are saying it’ll be another at least 3 days | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Desirae Neubauer
Communication from before even going to the dealership was short, sweet and to the point. Once there, Brittany was able to get everything done smoothly and with a smile. Thanks for everything! | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ IC_EvoX
Chris Viton is one of the few salesman in the industries that is still trust worthy. Give that man you business if you in the market for a New/Used VW. Man helped me out, and was open an honest about everything. | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Ricardo Aspillaga
Last Saturday I bought I Atlas, the sales team Abraham and Brittany were Very helpful and professional, Thank you very much . | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Volodymyr Blotskyi
My family and I are new to the country and have been looking to trade in our 2019 Volkswagen Jetta, we have been working closely with Richard Albino here at Carolina Volkswagen. Richard has been very understanding as to what we are looking and has been diligent in the process of finding a new 2024 Volkswagen Tiguan that that has ever | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ Jada Davie
Very smooth process and Bri helped me out a ton!! | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ Darby Johnson
I cannot say ENOUGH wonderful things about this dealership! After shopping around and NOT wanting to go to another, I called and Rob Poliquin, sales manager was not only the nicest, but the most straightforward, helpful person I have dealt with to date! The sales person he put me with, Richard Albino, went above and beyond and betwee | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Chris Altman
Great customer service from Abdul! We were in and out with no hassle thanks to him! | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Leigh-Ann Marshall
Couldn’t have been more pleased with my experience at Carolina Volkswagen. Abdul helped to make the process very speedy and simple! | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Michael Lefko
See the updates to my review below- we are at better but I always shoot for best. Not quite there yet unfortunately. My grandfather always said growing up- Never take your car to the dealership for service Michael! Don’t be stupid! His assessment was it was more expensive and perhaps they will try to sell you something you don’t ne | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ JC
They list a very competitive price for a vehicle, and then when you make the inquiry based on the price, and go back and forth, ultimately there are $2000 worth of non negotiable options as well as a ridiculous doc fee of $899. If these options are non-negotiable they should include it in their set price, but they know they get more | Read Full Review
8/30/2024 12:00:00 AM | Cars.com
★★★★★ Reinaldo Brahn
Be awere ! This place is probably scaming you. Too bad I can only give this place 1 star , it should be minimum big O! I got a oil change online appointment, tipe my phone number because I hade service done at this location , system knows me , my car tipe and every thing , gave me an estimate of $87 for the oil change , ask me to c | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ josey miano
I just bought my5th vehicle from Carolina VW and Richard Albino!!! 2024 platinum gray Atlas!!! He is the most patient salesman ever!!! Missy at front desk is always pleasant and very helpful! My last purchase was just two years ago and I called Richard and told him I was ready!!! This dealership is the best!!! | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ Cynthia F
***BUYER BEWARE***, learn from my mistake and don't purchase a car here. I purchased a 2017 QX60 in January 2023 and was robbed when they sold me a lemon. They sold me an Infiniti that had an extreme amount of sludge in the engine. I told them of the sludge in the engine and they said “there’s nothing we can do for you”. So now I sti | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ T Fultz
Absolutely amazing car buying experience ! They made it SO easy! No one pressured us and we got a great deal. There was no pressure to buy and our sales guy george was great! Lonnie gave us a good laugh as well ?? | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Michael Lefko
See the update to my review below My grandfather always said growing up- Never take your car to the dealership for service Michael! Don’t be stupid! His assessment was it was more expensive and perhaps they will try to sell you something you don’t need. Carolina VW has proven my grandfather wrong again today. Came in with an appoin | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Michael Lefko
My grandfather always said growing up- Never take your car to the dealership for service Michael! Don’t be stupid! His assessment was it was more expensive and perhaps they will try to sell you something you don’t need. Carolina VW has proven my grandfather wrong again today. Came in with an appointment for lights coming on on the d | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ Yigit Bilir
Abdul and Orçun are the Best Salesman at this Dealership, If you want a Great deal on a Car ask for Abdul and Orçun when you get there !!! | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ J Mays
Found a car online I was interested in. Drove to Charlotte, an hour away from home, not once but twice, there and back which was 4 hours. I spoke with Richard about test driving the car, told him before I arrived what my number was to buy this vehicle. Their number was higher than I preferred. And he told me to come on down, I can | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Sarah Adams
Great customer service and Abdul worked with us to get a great deal. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Mike Sigmon
Excellent service and able to get a quick appointment. Mike McClaskey was great to work with and highly recommend this dealership. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Hydrocheese
Ask for Abdul White if you’re looking for a VW! He got me a new car as my old VW was dying, I’m hype. Great salesman, provided me with snacks, didn’t take long at all. | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Alice Giuliano
I traded in my VW at another dealership and purchased a new car on 5/25. I reached out to VW to cancel my warranty plan with them, I was sent an email by Sean with the form to cancel. I filled it out and sent it back. I requested originally to pick up the check and then I emailed back stating they can mail it, I was told that it woul | Read Full Review
7/12/2024 12:00:00 AM | Google
★★★★★ Emily Reynolds
I just bought a beautiful Atlas at Carolina VW!! Abdul was super nice and patient in helping me navigate the used and new car market to find the perfect fit for me. This is my first VW and my first Carolina VW experience and I would definitely recommend checking them out.. it was quick and everyone was friendly, knowledgeable and eff | Read Full Review
7/6/2024 12:00:00 AM | Google
★★★★★ Sherry Jones
Came in for an oil change and a tire rotation. It took two hours and 32 minutes said it was because at check in the employee found a recall, but never mentioned that the recall would take an extra hour on top of my services time! Then I would have known and been prepare that it was gonna be a while, but once I asked how much long d | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Delaney Bender
Great customer service and friendly staff!! | Read Full Review
6/23/2024 12:00:00 AM | Google
★★★★★ Manuela Damsch
Clean place, happy people working here, very helpful to us customers. | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Jessica Johnson
Richard was so helpful with assisting our family and our needs! Would definitely recommend! | Read Full Review
6/14/2024 12:00:00 AM | Google
★★★★★ Biak Peng
Abdul White is an amazing salesman , really good. A lot of help. | Read Full Review
6/14/2024 12:00:00 AM | Google
★★★★★ cathy krell
Excellent service! We got the vehicle we wanted. We would highly recommend Abdul White to everybody. | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Miles Davis
The “manager” Phil isn’t a great guy at all | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ Alexis Vasquez
I worked with Quan. He was professional, informative and honest. I would work with him again. | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ dniebster dniebster
Good experience overall . Good communication from salespeople Chris & Anna. A few flaws not disclosed or documented via pictures. Vehicle is 12 years old not new to be fair. Was a little disappointed gas was not topped off for delivery. | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Nathan Mooney
Had a great experience getting my new Jetta today! Chris, Richard, and Sean made this experience smooth and easy for me. Would definitely return! | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Sian Hunter
Great experience with Carolina VW! So appreciated Richard Albino’s friendly and professional help—highly recommended! | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Zach Grier
Drove from Virginia to get the right car at the right price! After a decade of not having a Volkswagen, I decided it was time to explore the rebranded peoples car! Anna was thorough and quick, when I explained I was there to buy a clear TODAY without a bunch of back and forth they quickly went to work on making me happy. we struck a | Read Full Review
5/9/2024 12:00:00 AM | Google
★★★★★ courtohh
I originally came to this dealership with the intent to look only, to get ideas of what kind of car I might want. I didn’t want to shop at any dealership because I’d had so many poor experiences with each of my vehicles prior. But when Drew approached me and my best friend in the parking lot with kindness and understanding, I had a f | Read Full Review
5/8/2024 12:00:00 AM | Cars.com
★★★★★ courtohh
I originally came to this dealership with the intent to look only, to get ideas of what kind of car I might want. I didn’t want to shop at any dealership because I’d had so many poor experiences with each of my vehicles prior. But when Drew approached me and my best friend in the parking lot with kindness and understanding, I had a f | Read Full Review
5/8/2024 12:00:00 AM | DealerRater
★★★★★ Kate Matveeva
I would like to express my gratitude to the employees of this car dealership, thanks to their professionalism and honesty, we bought an excellent Honda car! | Read Full Review
5/7/2024 12:00:00 AM | Google
★★★★★ Brian Smith
Drove 1 1/2 hours to look at a Toyota 4Runner. Advised that there was no damage and even had them look again.. Well.... That's one deep huge scratch as if it was keyed.. Terrible. | Read Full Review
5/7/2024 12:00:00 AM | Google
★★★★★ Eddie Hubert
Chris and Chris made this a very seamless process. I came in and they not only matched but exceeded the offer that I had received for a trade in at another dealership. I was literally able to walk out 30 minutes later and picked up my car the next day. I highly recommend! | Read Full Review
5/5/2024 12:00:00 AM | Google
★★★★★ rebecca g
Richard A. is a fantastic sales team member. He listens and delivers, explaining the process from beginning to end. Thank you Richard and team! | Read Full Review
5/5/2024 12:00:00 AM | Google
★★★★★ Stephanie Calderon
My experience with Carolina Volkswagen has been disappointing, to say the least. I leased a VW Tiguan expecting a smooth ride, but I've encountered major Bluetooth connectivity issues, affecting GPS usage crucial for my line of work. The sales representative not only neglected to disclose the prevalent VW-wide issue upon purchase bu | Read Full Review
5/2/2024 12:00:00 AM | Google
★★★★★ W. R.
Quan was very helpful and informative! I drove in from Greensboro, NC and the sle was quick and smooth. Would highly recommend, thank you! ?? | Read Full Review
4/29/2024 12:00:00 AM | Google
★★★★★ Eyal buaron
I have been a repeat customer at the Volkswagen dealership, and my experiences with Chris and Anna have been exceptional. Their professionalism, knowledge, and dedication to customer satisfaction are truly commendable. Every interaction with them has been pleasant and stress-free, making the car-buying process a breeze. Chris and Ann | Read Full Review
4/28/2024 12:00:00 AM | Google
★★★★★ Ron Westfall
Very happy with our visit and purchase. Great experience | Read Full Review
4/22/2024 12:00:00 AM | Google
★★★★★ P Bresnik
BEST EXPERIENCE EVER - I’ve never liked buying cars but this team was NORMAL!, nice, transparent, genuine, FAST, and helpful. It was SO PLEASANT that I asked to speak to the manager to let him know. Amazing. Plus I LOVE the car. An ID.4. Best looking electric car on the road. | Read Full Review
4/16/2024 12:00:00 AM | Google
★★★★★ Evgenii Zavalkin
??????? ? ??????? Volkswagen? ??? ????? ??? ???!!! ??? ????? ????? ?? ???????? ??????????? ? ??????? ??????? ?? , ?? ????? ???? ??????? ?????? ? ????????? ????? ??? ?? Volkswagen Atlas 2021 ???? ? ???????? ???????? 34000 ?.????. ????? ? ??? ? Norm Reeves Volkswagen superstore California 2 ?? ??????? 2023?.??? ??????? ????? ?? ??????? | Read Full Review
4/10/2024 12:00:00 AM | Google
★★★★★ Michael Borden
I wrote this review about 4 years ago and feel the need to repeat it here now that used car prices (and new ones) have spiked: My wife bought a used Passat from Carolina Volkswagen in September 2018. Against my advice, she elected to use VW Credit for financing and she elected to purchase GAP insurance. As explained to us by the C | Read Full Review
4/9/2024 12:00:00 AM | Google
★★★★★ Mario McPherson
Highly suggested!! | Read Full Review
3/6/2024 12:00:00 AM | Google
★★★★★ Patrick
I recently purchased a 2024 Golf R at this dealer. I worked with Richard Albino. Richard was professional and worked with me to get a deal done. I drove up from Greenville and the deal turned out just as we had verbally agreed. I highly recommend this dealership. | Read Full Review
3/6/2024 12:00:00 AM | Google
★★★★★ Meredith Pope
I've used this service department for many years for my 2013 Passat. Mike is an exceptional employee and always treats the customers as family. I've been so impressed with the honesty this service department offers. The videos they provide regarding servicing needs are so helpful and show transparency. I will not hesitate to buy my n | Read Full Review
3/5/2024 12:00:00 AM | Google
★★★★★ Tiffany Rogers
Mike in the service department was EXCELLENT! | Read Full Review
2/7/2024 12:00:00 AM | Google
★★★★★ jaysar95
I have been looking for a vehicle for about three weeks and felt so much pressure from other dealerships. I requested some information on a vehicle, which I was interested then Candi and Richard reached out to me and they made me feel no pressure to come in and look at the vehicle. When I got there Richard listened to my input and re | Read Full Review
1/28/2024 12:00:00 AM | Google
★★★★★ Rachel Welber
Another successful VW leasing experience! I took my car in for an oil change, and left with a brand new Atlas that caught my eye when I was in the showroom! It's my third Atlas from Carolina VW and I couldn't be happier and more impressed with the service and interactions I have with Danny and Richard. | Read Full Review
1/25/2024 12:00:00 AM | Google
★★★★★ Maggie Schell
I just purchased my 3rd Volkswagen Tiguan from Carolina Volkswagen. My experience with Carolina Volkswagen has been stellar. I have worked with three different salesman over the years, the most recent being Richard. All of the salesman have been helpful and have ensured that all of my wants and needs for a vehicle were met. I’ve also | Read Full Review
1/20/2024 12:00:00 AM | Google
★★★★★ Luke Maz
My daughter was looking to trade in her 2021 Jetta. She made an appointment and Jason had the vehicle she was looking at up front and ready. Along with another vehicle in a different color. Jason was extremely easy to work with and helped her with the correct vehicle for her. Sean in finance was very professional and informative whil | Read Full Review
1/19/2024 12:00:00 AM | Google
★★★★★ Sydni Maslonka
I have now gotten into two vehicles from this dealership and each time everything has gone perfect!! Jason was amazing and super helpful during my decision making process. Sean in finance also got everything handled very quickly!! I will continue going through this dealership for all of my future purchases. | Read Full Review
1/19/2024 12:00:00 AM | Google
★★★★★ James Abbott
Always receive excellent service from Carolina VW. Recently made a second car purchase from them. Chris, Richard and the rest of the sales team really make the purchase process simple. Chris has encyclopedic knowledge of VW Golfs. I would not hesitate to recommend the team at Carolina VW. | Read Full Review
1/9/2024 12:00:00 AM | Google
★★★★★ DrJ M A
Update! To be honest, I usually book online for service. I booked last month but it conflicted with my plans to travel for Christmas. I did rebook online for January 5th and was surprised that no one called or emailed confirmation. Nevertheless, I decided to call--praying that I would be treated right--WRONG! The inquisition began wi | Read Full Review
1/5/2024 12:00:00 AM | Google
★★★★★ Kathryn Arnold
Richard, Danny & Sean made the car-buying process as simple as possible. Knew what I wanted when I went in, and came out less than 2 hours later keys in hand. No games, no gimmicks, and no aggressive attempts at "overselling". Highly recommend! | Read Full Review
12/13/2023 12:00:00 AM | Google
★★★★★ Emely
First of all you’re a liar because I never claimed that he broke the part nor did I ever tell him that he broke anything so you have your story wrong and I never cussed at him in the beginning or was inappropriate but I was annoyed .JOSE was the one who got defensive and was not interested in hearing me and he did not walk away from | Read Full Review
12/8/2023 12:00:00 AM | Google
★★★★★ Kirsten Vasser
This dealership is nothing short of amazing! The whole team stayed late just to help me on a Saturday night! Danny and his team are the best and easiest to deal with! Do yourself a favor and go buy a VW from them! | Read Full Review
12/4/2023 12:00:00 AM | Google
★★★★★ sherry seetram
I recently moved to Charlotte and needed a new car. Had great experiences with VW before and visited the local dealer here. Richard lived up to my expectations dealing with VW and his manager Danny was very helpful. They got me into my new Jetta very quickly without any back and forth. Richard followed up afterwards to make sure I wa | Read Full Review
12/4/2023 12:00:00 AM | Google
★★★★★ Silvana Keeter
Fantastic experience! Jason and Chris made sure the process was easy and smooth. Very knowledgeable and helpful! | Read Full Review
12/4/2023 12:00:00 AM | Google
★★★★★ David Jakab
Raymond Little was a great salesman. Super transparent and easy to deal with | Read Full Review
11/28/2023 12:00:00 AM | Google
★★★★★ Daily Dodaj
This is Jonathan Dodaj. This is best dealership in Charlotte! They treated us with respect and treated us like family. They provided me and my parents great hospitality and were the most friendly and amazing people to meet! They were very patient and helped us in so many ways to our new purchase thank you all ! | Read Full Review
11/22/2023 12:00:00 AM | Google
★★★★★ Amber
Had a great experience from start to finish. The online team helped me until I was ready to come in. They were prepared and waiting for me with the vehicle I wanted upfront. I highly recommend | Read Full Review
11/21/2023 12:00:00 AM | Cars.com
★★★★★ Kochergin
Great dealership experience! We enjoyed the purchase of my new Tiguan. Good pricing. Good team work. | Read Full Review
11/21/2023 12:00:00 AM | Cars.com
★★★★★ Amber
Had a great experience from start to finish. The online team helped me until I was ready to come in. They were prepared and waiting for me with the vehicle I wanted upfront. I highly recommend | Read Full Review
11/21/2023 12:00:00 AM | DealerRater
★★★★★ Kochergin
Great dealership experience! We enjoyed the purchase of my new Tiguan. Good pricing. Good team work. | Read Full Review
11/21/2023 12:00:00 AM | DealerRater
★★★★★ Emely Ponce
Would not come here again the Mechanic that worked there named JOSE was rude and was not interested in helping me and was more interested in arguing then listening to a paying customer who just got a service done and has questions/concerns about it but instead got really defensive and would not listen to me about concerns I had and | Read Full Review
11/19/2023 12:00:00 AM | Google
★★★★★ Asia
Ray was awesome!!! I told him my needs and concerns. He found me the perfect car, I came out with more than what I originally came for and my payments are lower than any other dealership I’ve worked with. I will definitely come back for my next car. | Read Full Review
11/16/2023 12:00:00 AM | Google
★★★★★ Allie Robertson
Brian and Chris were wonderful to work with. We had visited several dealerships looking for a vehicle and they made the experience effortless. Brian was extremely attentive and trustworthy. I would highly recommend. | Read Full Review
11/6/2023 12:00:00 AM | Google
★★★★★ Cumhur Kurucu
The reason I chose Volkswagen was because I got used to it in Europe for its durability, quality, and impeccable service. Unfortunately, I've been experiencing continuous issues with the vehicle I purchased from this dealership from day one. Every time I took it to the service, they didn't take me seriously and didn't listen to me. O | Read Full Review
10/28/2023 12:00:00 AM | Google
★★★★★ Jj Free
Raymond Little sold me a Volkswagen atlas. He was very informative, he explained everything, and made my experience very pleasant. Excellent service. | Read Full Review
10/27/2023 12:00:00 AM | Google
★★★★★ Katie Kearney
This was my first time handling car buying on my own and the team at Carolina Volkswagen made it stress free. I went into it knowing which car I wanted but Danny and Chris helped make the experience fun and easy! | Read Full Review
10/24/2023 12:00:00 AM | Google
★★★★★ Chuck Hinman
I was very pleased with the level of service I received at Carolina VW. I took my older Jetta in for a check engine light issue. The issue was diagnosed within a half hour and I am confident that the repairs were done correctly. Mike McClaskey and everyone else I had contact with were extremely accommodating and courteous. | Read Full Review
10/18/2023 12:00:00 AM | Google

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